MobileHelp Classic In-Home Wireless System User Guide
- June 10, 2024
- Mobilehelp
Table of Contents
Classic In-Home Wireless System
User Guide
Classic In-Home Wireless System
We encourage our valued customers to use the testing processes outlined to
allow operators more time to handle actual emergencies. Rest assured, a live
operator will always be available to answer your call if an emergency were to
occur.
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Take advantage of this exclusive new program that provides you with an extra
layer of protection AND can save you up to $300!
- Protect yourself from costly replacements of lost or damaged equipment through our Connect Premium program
- Up to 50% off select features, accessories and services
- 25% off Fall Detect Pendant service
- One FREE standard Help Button
Only $6/month! (in addition to your plan) Fall Button™
Add the Fall Button™ for $11/month in addition to your plan. Our unique Fall
Button automatically detects a fall even if you can’t press your button .*
- Comfortable & Lightweight
- Wearable as a pendant
- Waterproof design for use in the shower
*Fall Button does not detect 100% of falls. If able, users should always push their Help Button when they need assistance. Fall Button is not intended to replace a caregiver.
Monitoring Center Phone Number
SAVE THIS NUMBER IN YOUR PHONE CONTACTS TO ENSURE YOU DON’T MISS AN IMPORTANT
CALL FROM OUR MONITORING CENTER
1-800-932-3822
Please do not call prior to reading steps below. Follow these steps
below:
- Add this phone number as a contact in your cell phone.
- Ask your emergency contacts to do the same.
- If you or your emergency contacts receive a call from this number, please answer!
- If needed, call back the same number appearing on the Caller ID as not to cause any delay in processing an alarm.
Please note, there is no need to return the call unless requested by the monitoring center or if you have a question about an alarm.
QUICK SETUP
Your System is “ACTIVE” and READY TO USE
In-Home Wireless System
Includes a cellular base station and neck pendant or wrist button Plug the
power cord into an electrical outlet
The electrical outlet should NOT be controlled by a light switch Turn on the
ON/OFF switch on the back of the Base Station The Emergency and Reset buttons
will light up in 10 seconds and the display screen will turn on. If the base
station is set up correctly, it will say “system ready” within 60 seconds.
You can use the volume control icons (+ or -) on the front of the unit under
the display screen if the voice is too loud or too soft.
Make sure your Base Station is connected to the cellular network by checking
for the signal strength bars on the Display screen.
TESTING
In-Home Wireless System Touch and hold the test button for about 6
seconds.
When the base station announces “User Auto Test”, release the button. The base
station will instruct you to press the Emergency button or pendant.
Press the emergency button or pendant
The base station will announce, “Test Call sent to Emergency Response Center”
If the test was successful…
The base station will announce, “Thank you for testing your device”
If the test was unsuccessful…
The base station will announce, “User auto-test failed, please contact
Customer Support”
PLEASE REFER TO THE CUSTOMER SERVICE NUMBER ON THE INSERT THAT CAME WITH THIS
GUIDE FOR ANY QUESTIONS OR CONCERNS.
If you have not set up your system…
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>