MobileHelp Solo 4G – On-The-Go Mobile Senior Medical Alert System User Guide
- June 10, 2024
- Mobilehelp
Table of Contents
Solo 4G – On-The-Go Mobile Senior Medical Alert System
User Guide
Quick Start Guide
Easy steps to setup your system today!
Mobile On-the-Go System (SOLO)
Solo 4G – On-The-Go Mobile Senior Medical Alert System
We encourage our valued customers to use the testing processes outlined to allow operators more time to handle actual emergencies. Rest assured, a live operator will always be available to answer your call if an emergency were to occur.
QUICK SETUP
Your System is “ACTIVE” and READY TO USE
Mobile On-the-Go System
Includes a mobile device, neck or wrist pendant, cradle charger and mobile
case.
Plug the power cord into an electrical outlet
The electrical outlet should NOT be controlled by a light switch Place the
Mobile Device on the Cradle Charger
The yellow light on the front of the Cradle Charger will illuminate.
The Mobile Device will turn on within 10 seconds and then it will take
approximately 60 seconds for the Mobile Device to register with the network.
The red battery light will come on, indicating that the device still needs
charging. When the device is fully charged, the red light will turn off. It
will take up to 3 hours for the device to be fully charged. If the mobile
device is setup correctly and connects to the cellular network, it will say
“system ready.”
TESTING
Mobile On-the-Go System
Press and hold the test button
This is located on the side of the device and is labeled with the letter T
The mobile device will instruct you to press the emergency button or pendant
Press the emergency button or pendant
The mobile device will announce, “Test Call sent to Emergency Response Center”
If the test was successful…
The mobile device will announce, “Thank you for testing your device”
If the test was unsuccessful…
The mobile device will announce, “User auto-test failed, please contact
Customer Support”
PLEASE REFER TO THE CUSTOMER SERVICE NUMBER ON THE INSERT THAT CAME WITH THIS
GUIDE FOR ANY QUESTIONS OR CONCERNS.
If you have not set up your system... see Setup page first.
ENHANCE
Enhance Your System with these Special Offers!
Connect Premium
Take advantage of this exclusive new program that provides you with an extra layer of protection AND can save you up to $300!
- Protect yourself from costly replacements of lost or damaged equipment through our Connect Premium program
- Up to 50% off select features, accessories and services
- 25% off Fall Detect Pendant service
- One FREE standard Help Button
Only $6/month! (in addition to your plan)
Fall Button
Add the Fall Button™ for $11/month in
addition to your plan. Our unique Fall
Button automatically detects a fall even if
you can’t press your button .
• Comfortable & Lightweight
• Wearable as a pendant
• Waterproof design for use in the shower
Fall Button does not detect 100% of falls. If able, users should always push their Help Button when they need assistance. Fall Button is not intended to replace a caregiver.
Only $11/month! (in addition to your plan)
Monitoring Center Phone Number
SAVE THIS NUMBER IN YOUR PHONE CONTACTS TO ENSURE YOU DON’T MISS AN IMPORTANT
CALL FROM OUR MONITORING CENTER
1-800-932-3822
Please do not call prior to reading steps below.
Follow these steps below:
- Add this phone number as a contact in your cell phone.
- Ask your emergency contacts to do the same.
- If you or your emergency contacts receive a call from this number, please answer!
- If needed, call back the same number appearing on the Caller ID as not to cause any delay in processing an alarm.
Please note, there is no need to return the call unless requested by the monitoring center or if you have a question about an alarm.
Documents / Resources
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MobileHelp Solo 4G - On-The-Go Mobile Senior Medical Alert
System
[pdf] User Guide
Solo 4G - On-The-Go Mobile Senior Medical Alert System, On-The-Go Mobile
Senior Medical Alert System, Mobile Senior Medical Alert System, Senior
Medical Alert System, Medical Alert System, Alert System
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