MobileHelp MHP-06799A Mobile Medical Alert Systems User Guide

MobileHelp MHP-06799A Mobile Medical Alert Systems

4 Most popular systems

The Fall Button and Wall button are optional and at an additional cost.

The Fall Button and Wall button are optional and at an additional cost.

Mobile On the Go System

Mobile Double System

Setup Guide for the Medical Alert System

Cellular Base Station Features

FRONT

Mobile Device System Features

Waterproof Help Buttons

Please follow these simple steps to get your system set up and tested.

Connecting your Base Station

Step 1

Select a Location We recommend you place the Base Station near the center ot your home, such as your living room, family room or kitchen area. Place it near an electrical outlet. Do not place any object in front of the Base Station. Do not place near any appliances that make noise.

Step 2

Plug in the Power Cord (Please refer to figure 4) Plug the power cord that is attached to the back of the Base Station into an electrical outlet.

To avoid accidentally turning off the Base Station, DO NOT plug it into an electrical outlet that is controlled by a light switch.

Step 3

Turning ON your Base Station Turn on your Base Station using the ON/OFF switch located on the back. The display screen will turn on. The Emergency and Reset Buttons will illuminate. IF the Base is setup correctly, the Base Station will say system ready  within 60 seconds. Make sure your Base Station is connected to the cellular network by checking tor the Signal strength bars on the display screen. You can use the volume control buttons on the front of the unit at the bottom of the display screen, indicated by the – or the + sign, to adjust it the voice is too loud or too soft. Within a few minutes of turning on the system, the Cellular Base Station will obtain the date and time from the cellular network and they will appear in the display area. You are not able to set the date and time manually.

Setting up your Mobile Device

Select a Location

We recommend you place your Mobile Device in your bedroom or any other place around your home where it can be easily accessibie Place your Mobile Device’s cradle charger near an electrical outlet.

Connect the Cradle Charger

Connect the Cradle Charger .Plug the AC adaptor into an electrical outlet that is not controlled by a light switch.

WARNING
To prevent electrical shock please keep the system away from wet locations.

 Charge your Mobile Device

Place the Mobile Device in the cradle charger.The yellow light on the front of the cradle charger willilluminate. If it does not, make sure you have placed the Mobile Device correctly in the charger. ON, blinking periodically- indicates the charger is in a “fast charging” state, to charge the MD 4.0 device more quickiy. ON, no blink-once the device battery level is almost fully charged, the charger switches from the ast charging state to a slower charging state, which is indicated by the Amber LED being a solid light. – OFF- when the device sitting in the charger is considered to be fully charged, the cradle stops supplying current to the device and the Amber LED is turned OFF. The Mobile Device will turn on within 10 seconds and then it will take about 60 seconds for the Mobile Device to register with the network. The red battery light willilluminate, indicating that the device still needs charging When the device is fully charged, the red light will turn oft. It will take up to 3 hours for the device to be fully charged.

To turn on your Mobile Device

Option 1
Press the ON/OFF button on the side of the Mobile Device and hold for approximately 5 seconds.

Option 2
Simply place the Mobile Device in the cradle charger, assuming the cradle charger is plugged in. All the lights will turn on and the green light will start blinking. This indicates the Mobile Device was successtully turned on and you will hear system ready.

To turn off your Mobile Device

Press the ON/OFF button and hold until the red battery light illuminates. It will take anywhere from 10 seconds up to 2 minutes for the Mobile Device to power down. All the lights will turn off. This indicates your Mobile Device was success- fully tumed off.

Testing your Complete Protection System

Please test your system on a weekly basis using the TEST button. Always have your Base Station and Mobile Device nearby when testing your system. It is possible that the alarm may go to a live operator. You can use the TEST button on your Base Station and Mobile Device to conduct a test without speaking to an Emergency Response Operator by following these steps

• Press and hold the TEST button on Base Station until it lluminates green.
• Press and hold the TEST Button on Mobile Device the button on the side with the letter T.
• You will hear an announcement over the Base Station and Mobile Device that will instruct you to press the Emergency Button or Pendant.
• Press the Neck Pendant or Wrist Button.
• The Base Station and Mobile Device will announce test call sent to Emergency Response Center your test was successtul, you will hear thank you for testing your device from the Base Station and Mobile Device. your test was not successtul the Base Station will announce user auto test failed. Please contact Technical Support.
• If by chance the operator speaks to you, please state clearly that THIS IS A TESTyou do not explain to the operator that you are okay and that you are testing, EMS will be contacted.
• The Base Station contains a battery backup.
• If you would like to test the battery backup capability, please unplug the power for the Cellular Base Station from the AC outlet.
• Then follow the testing steps above. Once you have tinished testing, please remember to plug the power back into the AC outlet.

Testing your In Home Wireless System

Please test your system on a weekly basis using the TEST button You can use the TEST button on your Cellular Base Station to conduct a test without speaking to an Emergency Response Operator by tollowing these steps: -Press and hold the TEST button on Base Station until it illuminates green. You will hear an announcement over the Base Station that will instruct you to press the Emergency Button or Pendant. Press the Neck Pendant or Wrist Button. The Base Station will announce “test call sent to Emergency Response Center. lf your test was successtul, you will hear thank you tor testing your device from the Base Station speake. If your test was not successful, the Base Station will announce user auto test failed. Please contact lechnical support The Base Station contains a battery backup. If you would like to test the battery backup capability, please unplug the power for the Cellular Base Station from the AC outlet. Then follow the testing steps above. Once you have finished testing, please remember to plug the power back into the AC outlet.

Testing your Mobile On the G0 or Complete Protection On the GO Systems

For Mobile Device Light Indicator information.

MOBILE DUO CUSTOMERS
If you have a Mobile DUO system, it will include 2 Mobile Devices. Please use the TEST button on both devices as detailed below. Press and hold the TEST button on Mobile Device (the button on the side th the letter T. You will hear an announcement over the Mobile Device that will instruct you to press the Emergency Button or Pendant. Press the Neck Pendant, Wrist Button OR the Emergency Button on the Mobile Dev The Mobile Device will announce test call sent to Emergency Response Center.If your test was successful, you will hear thank you for testing your device from the Mobile Device. If the help button on your Mobile Device is not working properly or if the light is blinki rapidly, please call Technical Support. Please remember, it is important to test your system monthly.

Base Station Voice Guidance

Your Base Station has voice announcements. Select announcements are listed below

| |
---|---|---
The Cellular Base Station is powered on| System Ready| Base Station ON/OFF switch has been turned on, be sure to connect to electric outlet or it will run on battery backup.
Both red Emergency and blue Reset Buttons| Power not detected or Power detected when electricity is reconnected|

Check that the Base Station is correctly plugged into an electrical outlet.

The battery needs charging| Low Battery| Check that the Base Station is correctly plugged into an electrical outlet or it will run on battery backup.
The Emergency call is initiated| Call in progress| Alarm is being sent to the Emergency Response Center.
Call connected| Please stand by for operator| Respond to the emergency operator’s call over the device speaker.
Cellular Base Station receives a Fall Signal| Fall Detected Press and hold Button to Cancel|

cancel the alarm. During this time, you may press and hold the

Fall Alarm is canceled| Alarm Canceled| Alarm has been canceled.

Medication Reminders optional service

At the scheduled time for your Medication Reminder, your Cellular Base Station will announce Medication Reminder, please press reset to accept and the blue Reset Button will flash. The name of the medication will be displayed on the Cellular Base Station screen, just as it was entered in the Connect web portal. The Base Station will make the announcement once a minute for 30 minutes or until the Reset Button is pressed. If you press the Reset Button, the reminder will be recorded as accepted. If you do not press the Reset Button within 30 minutes, the reminder will be recorded as ignored. For complete instructions for Medication Reminder  please log in to Connect web portal and under the Help tab. If you have any question, please call Technical Support.

Mobile Device

Voice Guidance

The Mobile Device 4.0 provides voice announcements. Select announcements are listed below

|
---|---
The Emergency call is initiated| Call in Progress
The battery is low| Your battery is low, please connect to a power source.

There may be situations where the voice prompts don’t complete the entire phrase when another voice event occurs. In this instance, the latter voice prompt event will cut in and the current voice prompt may be terminated prematurely.

Technical Information

| | | |
---|---|---|---|---
MD4-01| ZKQ-MHA| Internal| | 1000 mAh

Radio Frequency

All devices frequency transmission 433 MHz

Fall Detection with Mobile Device

 Voice Guidance

If your system includes the Mobile Device 4.0, your Mobile Device will have voice announcements Select announcements are listed belowr

| |
---|---|---

Mobile Device receives a Fall Signal

|

Fall Detected – Press and Hold Button to Cancel

| time to cancel the alarm. During this time, you may seconds to cancel the signal.
Fall Alarm is canceled| Alarm Canceled| Alarm has been cancelled

cancellation has ended

|

Fall Detected – Contacting Emergency Response Center

| The signal will then be sent to the Monitoring Center and an operator will call your Mobile Device and/or the Base Station to assess your situation and dispatch the appropriate help to you.

Technical Information

| | | |
---|---|---|---|---
MD4-01| ZKQ-MHA| Internal| | 1000 mAh
IGPFD-01| PXTPFD-01| Internal| |

Important Safety Information

For All Systems You must always carry the Mobile Device with you when going outside of your home.  Keep electrical cords away from heat sources and sharp edges. Keep electrical cords away trom areas where someone could trip over them. Use caution when handling electrical cords. Never install electrical cords during a lightning storm. Do not use any attachment or accessory that is not intended tor use with this system. Test your system using the TEST button when possible, as instructed in this User Guide. ” Do not block the Base Station’s microphone. This will affect your ability to communicate with the Emergency Kesponse Center. During a power outage, the Base Station’s battery backup will typically last 24 hours after it has been charged tor 3 hours. The Wrist Button and/or Neck Pendant are designed to work at an approximate range of up to 600 teet from the Mobile Device or up to 1400 feet from the Base Station, depending on the size and construction of your home. The Mobile Device can be used in the shower. Do not submerge in water. Service availability and access/coverage on the AT&T network is not available everywhere and at all times. Current GP’S location may not always be available in every situation.The Mobile Device contains sensitive harcdware, talke care when handling and avoid dropping it Do not expose the Mobile Device to dust, dirt, sand or food. The Mobile Device’s battery is designed to last up to 2 days after it has been charged tor 3 hours. The Mobile Device has a GPS receiver that works best when it has an unobstructed view to the ky. Wear your waterproof Help Button at all times. The Neck Pendant, Wrist Button and Fll Button are waterproof and can be taken with you in the shower. Ine ioDile Device is water resistant and can also De taken with you in the shower. Do not put the Neck Pendant or Wrist Button through the clothes washer or dryer. Do not attempt to dry your button out in the microwave or oven. If the LED on your pendant flashes amber, the battery is low. Please contact Mobile Help immediately to provide you with a replacement pendant. WARNING Strangulation and choking hazard. The Neck Pendant button lanyard has been designed to break away when tugged. However, the user can still sutter serious personal injury or death if the cord becomes entanaled or stuck on obiects.

Frequently Asked Questions

How do I call for help?

Press your Neck Pendant, Wrist Button, or red Emergency Button on your Base Station or Mobile Device.

Do I need my Mobile Device when I leave my home?

Yes. Always take your Mobile Device with you when leaving your home. Wear your Neck Pendant or Wrist Button at all times, both at home and away, so help is never out of reach. What happens if I push the button but I can’t speak? If you are unable to speak or be heard, we will assume it is an emergency and notity Emergency Response on your behalt. We will also notity the personal contacts listed on your proriie.

If accidentally set off the alarm, what do I do?

If you accidentally set oft the alarm, simply notity the Emergency Operator when they respond that “THIS IS A FALSE ALARM.” The operator will disconnect and no turther action will be taken.

How will an Emergency Response team get into my home?

Rescue personnel tollow diterent procedures. In most cases, emergency personnel are authorized to break into your home to help you and cannot be held responsible tor any damages caused as a result of gaining entry. We recommend that you purchase a lock box to safely store your house key. Your lock box code will be stored on your account and given to emergency personnel in order to gain entry to your home without causing damage. If you have your own lock box, please call Customer Service to sensure your code i noted on your account.

How far away from the Base Station will my Help Buttons work?

The Wrist Button and/or Neck Pendant are designed to work at an approximate range of up to 600 feet from the Mobile Device or up to 1400 teet from the Base Station, depending on the size and construction of your home

What happens if I push my Help Button but cannot get to the Base

Station?

If you push your Help Button, stay where you are. An Emergency Operator will attempt to communicate with you through your Base Station or Mobile Device. If you are not heard, we will assume it is an emergency and notity Emergency Response on your behalt. Why is the Emergency Operator having trouble understanding me? The microphones in the Base Station and Mobile Device are veny sensitive, and will pick up surrounding noises from your television, radio, wind from ceiling tans, and the like. To increase the quality of the call, look for a quieter area to set up your Base Station or go to a quieter area with your Mobile Device.

Why is my Help Button not activating my Base Station/Mobile Device?

Be sure to press the Help Button once firmly in the center to activate your Base station and/or Mobile Device. A small red light below the Neck Pendant or Wrist Button will tlash. If the Base Station and/or Mobile Device does not respond, check to ensure that the Help Button is in range ot the Base Station and/or Mobile Device. If you still have issues with your system, please call Technical Support.

Is the iobile Device waterproot?

The Mobile Device is water resistant and can be taken with you in the shower. The Help Buttons (Neck Pendant and Wrist Button) are waterproof and can be submersed in water.

What ifI move to a ditterent home, or my personal intormation has

changed?

Please contact ustomer ServIce any time there are any changes to your personal information, including changes to your address and phone number. Just give us a all on week betore you move to determine whether the service will be available in your area. What if I spend part of the year in another home? We can transfer your service to your new location. Just give us a call one week before you go to determine whether the service will be available at your other home.

I am going to travel. How should I prepare?

Your Mobile Device will work nationwide anywhere there is AT&T cellular coverage. We recommend you call Customer Service at least 2 to 3 days prior to leaving, so we can update our systems with your new location address, emergency contacts, and lock box location. This ensures that if we have to alert emergency responders, they will have all relevant intormation to assist you without delays. Please remember to bring the following items: Neck Pendant and/or Wrist Button, Mobile Device, and Cradle Charger.

How do I prepare my device for air travel?

Your Mobile Device will need to be turned OFF. Simply hold the ON/OFF button for approximately 2-3 seconds until the red battery light illuminates.

Is the Mobile Device lanyard adjustable?

No. Both the standard and magnetic lanyard are non-adjustable and approximately 28 in length. Standard lanyard: A grey breakaway lanyard will be provided to subscribers who have pacemakers. Lanyard is approximately 28 long. Magnetic lanyard: A grey breakaway lanyard that secures itself with magnets will be provided to subscribers who do not wear pacemakers. Lanyard is approximately 28 long.

Can a magnetic lanyard cause interference with a pacemaker or other

medical device?

If you have a pacemaker or any medical device, consult your manufacturer for information on any possible risk ot magnetic interterence with the device. Our Help Buttons do not intertere with pacemakers.

Can I replace the Neck Pendant cord?

Yes, the Neck Pendant will work with just about any chain or cord, so you are able to use any one of your personal chains or necklaces. However, the risk of choking may increase if you do not use the lanyard provided.

Can I replace the Wrist Button band?

Yes, you may replace the Wrist Button band with a standard watch band of your choice.

Can I speak into my Help Button?

No, you can communicate with the monitoring center through your Base Station and/or Mobile Device only. Your Help Buttons do not have a speaker or microphone. Does the Wrist Button strap contain any latex? No, the strap is silicon based with no latex content.

FDA Statement

The manutacturer is an FDA Registered ompany. he manutacturer s quality system complies with regulation 21 CFR 820 of FDA Current Good Manutacturing Practice. he FDA is the ofticial regulatory agency of all food, dietary supplements, medical devices, cosmetics and veterinary products in the United.

FCC Statement

This equipment has been tested and found to comply with the limits tor a Class B digital device, pursuant to eneray and. if not installed and used in accordance with the instructions, may cause harmful interference to ommunications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause hamful interference to radio or television reception, which can be determined by tumir the the equipment off and on, the user is encouraged to try to corect the interference by one or more of the following measures

• Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit ditterent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

CAUTION
Any changes or modifications not expressly approved by the grantee of this device could void the user’s authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions  this device may not cause harmtul interterence, and this device must accept any interterence received, including interference that may cause undesired operation.

RF Exposure Information (SAR)

This device meets the government’s requirements for exposure to radio waves. This device is designed and manutactured not to exceed the emission limits tor exposure to radio trequency RP)energy set by the Federal Communications Commission of the U.S. Government The exposure standard employs a unit of measurement known as the Specific Absorption Rate or SAR. The SAR limit set by the FCC is 1.6 VW/kg. Tests for SAR are conducted using standard operating positions accepted by the FCC with the EUI transmitting at the specified power level in ditterent channels. The FCC has granted an Equipment Authorization for this device with all reported SAR levels evaluated as in compliance with the FCC RF exposure guidelines. SAR information on this device is on ftile with the FCC and can be found under the Display Grant section of www.fcc.gov/eot/ea/fccid after searching on FCC ID: XXXXXXXXXX.

Canada, Innovation, Science and Economic Development Canada (ISED)
 This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSSls). Operation is subject to the following two conditions. This device may not cause interference this device must accept any interterence, including interference that may cause undesired operation of the device.

Radio Frequency (RF) Exposure Information

The radiated output power of the Wireless Device is below the Innovation, Science and Economic Development Canada (ISED) radio frequency exposure limits. The Wireless Device should be used in such a manner such that the potential for human contact during normal operation is minimized. This device has been evaluated for and shown compliant with the ISED Specific Absorption Rate  SAR limits when operated in portable exposure conditions

Technical Information

| | |
---|---|---|---
IGM-02| Internal| 3.7 VDC|
IGBW-01| | 5 VDC| 3000 mA
IGBW-01| Battery Backup| 4.2 VDC| 3000 mAh
IGPFD-01| Internal| 3.6 VDC|
IGPWC-01| | 5 VDC| 1000 mA
IGMCA-01| | 5 VDC| 1000 mA
MCC-02| | 5 VDC| 1000 mA
IGP-02| Internal| 3 VDC|
IGPWS-02B| Internal| 3 VDC|
IGPWS-02W| Internal| 3 VDC|
WMP-01| Internal| 3 VDC|
CBS2-01| | 5 VDC| 3000 mA
CBS2-01| Battery Backup| 4.2 VDC| 3000 mAh
CBS4-01| | 5 VDC| 3000 mA
CBS4-01| Battery Backup| 4.2 VDC| 3000 mAh
MD3-01| Internal| 3.7 VDC|
MD4-01| Internal| 3.7 VDC| 1000 mAh
CBS4-02| | 5 VDC| 3000 mA
CBS4-02| Battery Backup| 4.2 VDC| 3000 mAh

Mobile Device Light Indicator

|
---|---

|  Device is connected to wireless network.

Device is NOT connected to wireless network.

| Indicates device is communicating to the GPS

satellite.

|  Battery is low  you have about one hour of battery left.

Battery is charging.  Battery is fully charged.

All lights off| Device is turned off.

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