Mobilehelp 20205EG91NA Mobile Medical Alert Systems User Guide

Mobilehelp 20205EG91NA Mobile Medical Alert Systems

Complete User Guide

This User Guide includes information covering the 4 most popular systems

Note: Remember to always carry the Mobile Device with you when going outside of your home.

Complete Protection System

Mobile Device

Cellular Base Station

Optional Accessories

Wall Button Fall Button

The Fall Button and Wall button are optional and at an additional cost. The Fall Button has a separate user guide.

In Home Wireless System

Optional Accessories

Wall Button

Fall Button

The Fall Button and Wall button are optional and at an additional cost. The Fall Button has a separate user guide.

The Fall Button and Wall button are optional and at an additional cost. The Fall Button has a separate user guide.

Setup Guide for the Medical Alert System

If you have any questions during the setup process, please call Technical Support.

Cellular Base Station Features

Front

Mobile Device System Features

Waterproof Help Buttons

Fall Button does not detect 100% ot talls. If able, Users should always push their Help Button when they need assistance. Fall Button is not intended to replace a caregiver tor users dealing with sernous health i5sues.

Connecting your Base Station

Select a Location

We recommend you place the Base Station near the center of your home, such as your living room, family room or kitchen area. Place it near an electrical outlet. Do not place any object in front of the Base Station. Do not place near any appliances that make noise.

Plug in the Power Cord

Plug the power cord that is attached to the back of the Base Station into an electrical outlet. To avoid accidentally turning off the Base Station, DO NOT plug it into an electrical outlet that is controlled by a light switch.

Turning ON your Base Station

Turn on your Base Station using the ON/OFF switch located on the back.The display screen will turn on. The Emergency and Reset Buttons will lluminate. If the Base is setup correctly, the Base Station will say system ready within 60 seconds. Make sure your Base Station is connected to the cellular network by checking for the signal strength bars on the display screen. You can use the volume control buttons on the front of the unit at the bottom of the display screen, indicated by the or the + sign, to adjust if the voice is too loud or too soft. Within a few minutes of turning on the system, the Cellular Base Station will obtain the date and time from the cellular network and they will appear in the display area. You are not able to set the date and time manually.

Setting up your Mobile Device

Select a Location

We recommend you place your Mobile Device in your bedroom or any other place around your home where it can be easily accessible. Place your Mobile Device’s cradle charger near an electrical outlet.

Connect the Cradle Charger

Plug the AC adaptor into an electrical outlet that is not controlled by a light switch.  To prevent electrical shock please keep the system away from wet locations.

Charge your Mobile Device

Place the Mobile Device in the cradle charger. The Mobile Device will turn on within 10 seconds and then it will take about 60 seconds tor the Mobile Device to register with the network. The red battery light will illuminate, indicating that the device still needs charging. When the device is fully charged, the red light will turn off. It will take up to 3 hours tor the device to be fully charged.

To turn on your Mobile Device

Press the ON/OFF button on the side of the Mobile Device and hold tor approximately 5 seconds. Simply place the Mobile Device in the cradle charger, assuming the cradle charger is plugged in. All the lights will turn on and the green light will start blinking. This indicates the Mobile Device was successfully turned on and you will hear system ready.

To turn off your Mobile Device

Press the ON/OFF button and hold until the red battery light illuminates. It will take anywhere from 10 seconds up to 2 minutes for the Mobile Device to power down. All the lights will turn of. This indicates your Mobile Device was successfully turned off.

Testing your Complete Protection System

Please test your system on a weekly basis using the TEST button. Always have your Base Station and Mobile Device nearby when testing your system. It is possible that the alarm may go to a live operator. You can use the TEST button on your Base Station and Mobile Device to conduct a test without speaking to an Emergency Response Operator by following these steps: Press and hold the TEST button on Base Station until it illuminates green. Press and hold the TEST Button on Mobile Device the button on the side with the letter T. You will hear an announcement over the Base Station and Mobile Device that will instruct you to press the Emergency Button or Pendant. Press the Neck Pendant or Wrist Button. The Base Station and Mobile Device will announce test call sent to Emergency Response Center. If your test was successful, you will hear from the Base Station and Mobile Device. If your test was not successful, the Base Station will announce user auto test failed. Please contact Technical Support. If by chance the operator speaks to you, please state clearly that THIS IS A TEST. If you do not explain to the operator that you are okay and that you are testing, EMS will be contacted. The Base Station contains a battery backup. If you would like to test the battery backup capability, please unplug the power for the Cellular Base Station from the AC outlet. Then follow the testing steps above. Once you have finished testing, please remember to plug the power back into the AC outlet.

Testing your In Home Wireless System

Please test your system on a weekly basis using the TEST button You can use the TEST button on your Cellular Base Station to conduct a test without speaking to an Emergency Response Operator by following these steps: Press and hold the TEST button on Base Station until it illuminates green. You will hear an announcement over the Base Station that will instruct you to press the Emergency Button or Pendant. Press the Neck Pendant or Wrist Button. The Base Station will announce test call sent to Emergency Response Center  if your test was successtul, you will hear for testing your device trom the Base Station speaker If your test was not successful, the Base Station will announce user auto test failed. Please contact Technical Support. The Base Station contains a battery backup. If you would like to test the battery backup capability, please unplug the power for the Cellular Base Station from the AC outlet. Then follow the testing steps above. Once you have finished testing, please remember to plug the power back into the AC outlet.

Testing your Mobile On the GO or Complete Protection On the GO Systems

TEST Button For Mobile Device Light Indicator information. Emergency Button MOBILE DUO CUSTOMERS: fyou have a Mobile DUO system, it wil include 2 Mobile Devices. Please use the TEST button on both devices as detailed below. Press and hold the TEST button on Mobile Device the button on the side with the letter T.  You will hear an announcement over the Mobile Device that will instruct you to press the Emergency Button or Pendant. Press the Neck Pendant, Wrist Button OR the Emergency Button on the Mobile Device. The Mobile Device will announce test call sent to Emergency Response Center lf your test was successful, you will hear thank you for testing your device from the Mobile Device. If the help button on your Mebile Device is not working properly or if the light is blinking rapidly, please call Technical Support.

Base Station Voice Guidance

Your Base Station has voice announcements. Select announcements are listed below

| |
---|---|---
The Cellular Base Station is powered on| System Ready| Base Station ON/OFF switch has been turned on, be sure to connect to electric outlet or it will run on battery backup.
Both red Emergency and blue Reset Buttons| Power not detected or Power detected when electricity is reconnected|

Check that the Base Station is correctly plugged into an electrical outlet.

The battery needs charging| Low Battery| Check that the Base Station is correctly plugged into an electrical outlet or it will run on battery backup.
The Emergency call is initiated| Call in progress| Alarm is being sent to the Emergency Response Center.
Call connected| Please stand by for operator| Respond to the emergency operator’s call over the device speaker.
Cellular Base Station receives a Fall Signal| Fall Detected  Press and hold Button to Cancel|

cancel the alarm. During this time, you may press and hold the

Fall Alarm is canceled| Alarm Canceled| Alarm has been canceled.

Medication Reminders optional service

At the scheduled time for your Medication Reminder, your Cellular Base Station will announce Medication Reminder, please press reset to accept and the blue Reset Button will flash. The name of the medication will be displayed on the Cellular Base Station screen, just as it was entered in the Connect web portal. The Base Station will make the announcement once a minute for 30 minutes or until the Reset Button is pressed. If you press the Reset Button, the reminder will be recorded as accepted. If you do not press the Reset Button within 30 minutes, the reminder will be recorded as ignored. If you have any question, please call Technical Support.Medication Reminders optional service at the scheduled time for your Medication Reminder, your Cellular Base Station will announce Medication Reminder, please press reset to accept and the blue Reset Button will flash. The name of the medication will be displayed on the Cellular Base Station screen, just as it was entered in the Connect web portal. The Base Station will make the announcement once a minute for 30 minutes or until the Reset Button is pressed. If you press the Reset Button, the reminder will be recorded as accepted. If you do not press the Reset Button within 30 minutes, the reminder will be recorded as ignored. For complete instructions for Medication Reminders, please log in to Connect web portal and under the Help tab, click. If you have any question, please call Technical Support.

Mobile Device

Voice Guidance

The Mobile Device 5.0 provides voice announcements.

|
---|---
The Emergency call is initiated| Call in Progress
The battery is low| Your battery is low, please connect to a power source.

There may be situations where the voice prompts don’t complete the entire phrase when another voice event occurs. In this instance, the latter voice prompt event will cut in and the current voice prompt may be terminated prematurely.

Technical Information

| | | |
---|---|---|---|---
MD5-01| PXT-DC-MD5-01| Internal| 3.7 VDC| 710 mAh

Fall Detection with Mobile Device

Voice Guidance

If your system includes the Mobile Device 5.0, your Mobile Device will have voice announcements. Select announcements are listed below

| |
---|---|---

Mobile Device receives a Fall Signal

| Fall Detected Press and Hold Button to Cancel| time to cancel the alarm. During this time, you may seconds to cancel the signal.
Fall Alarm is canceled| Alarm Canceled| Alarm has been cancelled

cancellation has ended

|

Fall Detected Contacting Emergency Response Center

| The signal will then be sent to the Monitoring Center and an operator will call your Mobile Device and/or the Base Station to assess your situation and dispatch the appropriate help to you.

Technical Intormation

| | | |
---|---|---|---|---
MD5-01| PXT-DC-MD5-01| Internal| 3.7 VDC| 710 mAh
IGPFD-01| PXTPFD-01| Internal| |

Radio Frequency All devices frequency transmission 433 MHz

Important Safety Information For All Systems

• You must always cary the Mobile Device with you when going outside of your home.
• Keep electrical cords away from heat sources and sharp edges.
• Keep electnical cords away trom areas where someone could tnp over them.
• Use caution when handling electrical cords.
• Never install electrical cords during a lightning storm.
• Do not use any attachment or accessory that is not intended for use with this system.
• Test your system using the TEST button .Do not block the Base Station’s microphone.
• This will affect your ability to communicate with the Emergency Response Center
• During a power outage, the Base Station’s battery backup will typically last 24 hours after it has been charged for S hours.
• The Wrist Button and/or Neck Pendant are designed to work at an approximate range of up to 600 teet from the Mobile Device or up to 1400 teet from the Base Station, depending on the size and construction of your home.
• The Mobile Device can be used in the shower.
• Do not submerge in water. Service availability and access/coverage on the AT&T network is not available everywhere.
• The Mobile Device contains sensitive hardware.
• Do not expose the Mobile Device to dust, dirt.
• The Mobile Device’s battery is designed to use Acrobat in Chrome 3 hours.
• The Mobile Device has a GPS receiver that works best when it has an unobstructed view to the sky.
• Wear your waterproof Help Button at all times. The Neck Pendant,
• Wrist Button and Fall Button are waterproof and can be taken with you in the shower.
• The Mobile Device is water resistant and can also be taken with you in thee shower.
• Do not put the Neck Pendant or Wrist Button through.ontact MobileHelp immediately to provide you with a replacement pendant.
• Strangulation and choking hazard.
• The Neck Pendant button lanyard has been designed to break away when tugged.
• However, the user can still suffer serious personal injury or death if the cord becomes entangled or stuck on objects.

Frequently Asked Questions

How do l call for help?

Press your Neck Pendant, Wrist Button, or red Emergency Button on your Base Station or Mobile Device.

Do I need my Mobile Device when I leave my home?

Yes. Always take your Mobile Device with you when leaving your home. Wear your Neck Pendant or Wrist Button at all times, both at home and away, so help is never out of reach. Pendant or Wrist Button at all time h nen eaving your home.

Wear your Neck What happens if I push the button but I can’t speak?

If you are unable to speak or be heard, we will assume it is an emergency and notify Emergency Response on your behalf. We will also notify the personal contacts listed on your profile

If accidentally set off the alarm, what do I do?

If you accidentally set off the alarm, simply notify the Emergency Operator when they respond that THIS IS A FALSE ALARM. The operator will disconnect and no further action will be taken.

How will an Emergency Response team get into my home?

Rescue personnel follow different procedures. In most cases, emergency personnel are authorized to break into your home to help you and cannot be held responsible for any damages caused as a result of gaining entry. We recommend that you purchase a lock box to safely store your house key. Your lock box code will be stored on your account and given to emergency personnel in order to gain entry to your home without causing damage. If you have your own lock box, please call Customer Service to sensure your code  noted on your account.

How tar away from the Base Station will my Help Buttons work?

The Wrist Button and/or Neck Pendant are designed to work at an approximate range of up to 600 feet from the Mobile Device or up to 1400 feet from the Base Station, depending on the size and consttuction of your home

What happens if I push my Help Button but cannot get to the Base

Station? I

f you push your Help Button, stay where you are. An Emergency Operator will attempt to communicate with you through your Base Station or Mobile Device. If you are not heard, we will assume it is an emergency and notify Emergency Response on your behalf.

Why is the Emergency Operator having trouble understanding me?

The microphones in the Base Station and Mobile Device are very sensitive, and will pick up surrounding noises from your television, radio, wind from ceiling fans, and the like. To increase the quality of the call, look for a quieter area to set up your Base Station or go to a quieter area with your Mobile Device.

Why is my Help Button not activating my Base Station/Mobile Device?

Be sure to press the Help Button once firmly in the center to activate your Base Station and/or Mobile Device. A small red light below the Neck Pendant or Wrist Button will flash. If the Base Station and/or Mobile Device does not respond, check to ensure that the Help Button is in range of the Base Station and/or Mobile Device. If you still have issues with your svstem, please call

Technical Support Is the Mobile Device waterproof?

The Mobile Device is water resistant and can be taken with you in the shower. The Help Buttons (Neck Pendant and Wrist Button) are waterproot and can be submersed in water.

What if I move to a different home, or my personal information has

changed?

Please contact Customer Service any time there are any changes to your personal infomation, including changes to your on week before you move to determine whether the service will be available in your area.

What if I spend part of the year in another home?

We can transfer your service to your new location. Just give us a call one week before you go to determine whether the service will be available at your other nome.

I am going to travel How should prepare?

Your Mobile Device will work nationwide anywhere there is AT&T cellular coverage. We recommend you call Customer Service at least 2 to 3 days prior to leaving, so we can update our systems with your new location address, emergency contacts, and lock box location. This ensures that if we have to alert emergency responders, they will have all relevant information to assist you without delays. Please remember to bring the following items: Neck Pendant and/or Wrist Button, Mobile Device, and Cradle Charger.

How dol prepare my device for air travel?

Your Mobile Device will need to be turned OFF. Simply hold the ON/OFF button for approximately 2-3 seconds until the red battery light illuminates.

Is the Mobile Device lanyard adjustable?

No. Both the standard and magnetic lanyard are non-adjustable and approximately 28  in length.

Standard lanyard

A black breakaway lanyard will be provided to subscribers who have pacemakers. Lanyard is approximately 28 long.

Magnetic lanyard

A black breakaway lanyard that secures itself with magnets will be provided to subscribers who do not wear pacemakers. Lanyard is approximately 28 long.

Can a magnetic lanyard cause interference with a pacemaker or other

medical device?

If you have a pacemaker or any medical device, consult your manufacturer for information on any possible risk of magnetic interference with the device. Our Help Buttons do not interfere with pacemakers.

Can I replace the Neck Pendant cord?

Yes, the Neck Pendant will work with just about any chain or cord, so you are able to use any one of your personal chains or necklaces. However, the risk ot choking may increase it you do not use the lanyard provided.

Can I replace the Wrist Button band?

Yes, you may replace the Wrist Button band with a standard watch band of your choice.

Can I speak into my Help Button?

No, you can communicate with the monitoring center through your Base Station and/or Mobile Device only. Your Help Buttons do not have a speaker or microphone. Does the Wrist Button strap contain any latex? No, the strap is silicon based with no latex content.

FDA Statement

The manutacturer is an FDA Registered Company. The manutacturers quality system complies with regulation 21 CFR 820 of FDA Current Good Manufacturing Practice. The FDA is the official regulatory agency of all food, dietary supplements, medical devices, cosmetics and veterinary products in the United.

FCC Statement

Pendant VDaIGP-01 VDQIGP-011 VDQIGP-01 VDQIGP-01 VDoIGP-01 VDaIGP-01 Wrist Button VDOIGP-02 VDQIGP-02 VDOIGP-02 VDaIGP-02 roCucs BRse FAICBS2-01 PXTCBS4-01 PXTIGM-02 PXTMD3-01 A FCC ID FCC ID ZKO-MHAA VDalGP-02 FATCBS4-02 VDLiarU2 his equipment has been tested and tound to comply with the limits tor a Class B digital device, pursuantto t15 of the Fuc Rules, Ihese limits are designed to provide reasonable protection against harmtul interterence in a residential installation. This equipment generates, uses and can radiate radio tfrequency energy and, it not installed and used in accordance with the instructions, may cause harmful interterence to a oweet, ere o9daree idt eee ot Our 4Pdrucd determir by turning the equipment off and on, the user is encouraged to try to correct the interference by ne mor more of the following measures.

• Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
• Any changes or modifications not expressly approved by the grantee of this device could void the user’s authority to operate the equipment. s device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions this device may not cause harmful interference, and  this device must accept any interference received, including interference that may cause undesired operation.

RF Exposure Information (SAR)

This device meets the government’s requirements for exposure to radio waves. This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government. The exposure standard employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is i.6 W/kg. Tests for SAR are conducted using standard operating positions accepted by the FCC with the EUT transmitting at the specified power level in different channels. The FCC has granted an Equipment Authorization for this device with all reported SAR levels evaluated as in compliance with the FCC RF exposure guidelines. SAR information on this device is on file with the FCC and can be found under the Display Grant section of www.fcc.gov/eot/ea/fccid after searching on FCC ID: PXT-DC-MD5-01 Body worn operation To ensure that RF exposure levels remain at or below the tested levels, use a belt clip, holster, or similar accessory that maintains a minimum separation distance of 5mm between your body and the device.

Technical Information

| | |
---|---|---|---
IGM-02| Internal| 3.7 VDC|
IGBW-01| | 5 VDC| 3000 mA
IGBW-01| Battery Backup| 4.2 VDC| 3000 mAh
IGPFD-01| Internal| 3.6 VDC|
IGPWC-01| | 5 VDC| 1000 mA
IGMCA-01| | 5 VDC| 1000 mA
MCC-02| | 5 VDC| 1000 mA
IGP-02| Internal| 3 VDC|
IGPWS-02B| Internal| 3 VDC|
IGPWS-02W| Internal| 3 VDC|
WMP-01| Internal| 3 VDC|
CBS2-01| | 5 VDC| 3000 mA
CBS2-01| Battery Backup| 4.2 VDC| 3000 mAh
CBS4-01| | 5 VDC| 3000 mA
CBS4-01| Battery Backup| 4.2 VDC| 3000 mAh
MD3-01| Internal| 3.7 VDC|
MD4-01| Internal| 3.7 VDC| 1000 mAh
CBS4-02| | 5 VDC| 3000 mA
CBS4-02| Battery Backup| 4.2 VDC| 3000 mAh

Mobile Device Light Indicator

 |
---|---
GREEN|  Device is connected to wireless network.

Device is NOT connected to wireless network.

YELLOW

| Indicates device is communicating to the GPS

satellite.

RED

|  Battery is low – you have about one hour of battery left.

Battery is charging.  Battery is fully charged.

ALL LIGHTS OFF| Device is turned off.

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