MobileHelp CBS4 Complete Protection System User Guide
- June 10, 2024
- Mobilehelp
Table of Contents
MobileHelp CBS4 Complete Protection System User Guide
Your System is “ACTIVE” and READY TO USE
Complete Protection System
Includes the cellular base station, a mobile device, a neck pendant or
wrist button, a cradle charger and a mobile case.
Plug the power cords into electrical outlets
The electrical outlets should NOT be controlled by a light switch
Place the Mobile Device on the Cradle Charger
The yellow light on the front of the Cradle Charger will illuminate
Turn on the ON/OFF switch on the back of the Base Station
The Emergency and Reset buttons will light up in 10 seconds and the display screen will turn on. If the base station is set up correctly and connects to the cellular network, it will say “system ready” within 60 seconds.
You can use the volume control buttons (+ or -) on the front of the unit under the display screen if the voice is too loud or too soft.
Within a few minutes of turning on the system, the Cellular Base Station willobtain the date and time from the cellular network which will appear in the display area. You are not able to set the date and time manually.
Complete Protection System
Press and hold the test button
When the test button turns green, release it. This will place both the base
station and mobile device in test mode.
Press the emergency button or pendant
The base station will announce, “Test Call sent to Emergency Response
Center” The mobile device will announce, “Call in Progress.”
Always have your Mobile Device nearby when testing your system. It is possible that the Mobile Device will go to a live operator. If the operator speaks to you, please advise them that you are testing your system. If you do not explain to the operator that you are okay and that you are testing, EMS may be contacted.
If the test was successful…
The base station and mobile device will announce,“ Thank you for testing
your device”
If the test was unsuccessful…
The base station will announce, “User auto-test failed, please contact
Customer Support”
PLEASE REFER TO THE CUSTOMER SERVICE NUMBER ON THE INSERT THAT CAME WITH THIS GUIDE FOR ANY QUESTIONS OR CONCERNS.
Connect Premium
Take advantage of this exclusive new program that provides you with an extra
layer of protection AND can save you up to $300!
- Protect yourself from costly replacements of lost or damaged equipment through our Connect Premium program
- Up to 50% off select features, accessories and services
- 25% off Fall Detect Pendant service
- One FREE standard Help Button
Only $6/month! (in addition to your plan
Fall Button™
Add the Fall Button™ for $11/month in addition to your plan. Our unique Fall
Button automatically detects a fall even if you can’t press your button .*
- Comfortable & Lightweight
- Wearable as a pendant
- Waterproof design for use in the shower
Fall Button does not detect 100% of falls. If able, users should always push their Help Button when they need assistance. Fall Button is not intended to replace a caregiver.
Only $11/month! (in addition to your plan)
Monitoring Center Phone Number
SAVE THIS NUMBER IN YOUR PHONE CONTACTS TO ENSURE YOU DON’T MISS AN
IMPORTANT CALL FROM OUR MONITORING CENTER
Follow these steps below:
- Add this phone number as a contact in your cell phone.
- Ask your emergency contacts to do the same.
- If you or your emergency contacts receive a call from this number, please answer!
- If needed, call back the same number appearing on the Caller ID as not to cause any delay in processing an alarm.
Please note, there is no need to return the call unless requested by the monitoring center or if you have a question about an alarm.
We encourage our valued customers to use the testing processes outlined to allow operators more time to handle actual emergencies. Rest assured, a live operator will always be available to answer your call if an emergency were to occur.
