TRUE ES900 Upright Bike Owner’s Manual

June 9, 2024
TRUE

TRUE - logo ES900 UPRIGHT BIKE
OWNER’S MANUALTRUE ES900 Upright Bike

ES900 Upright Bike

IMPORTANT:
All Products shown are prototype. Actual product delivered may vary.
Product specifications, features & software are subject to change without notice.
For the most up to date owner’s manual please visit www.truefitness.com.
For documents in additional languages please visit www.truefitness.com /document-library/29/international-manuals

Frank Trulaske began TRUE Fitness over thirty-five year ago with the simple philosophy of delivering superior fitness products, service and support. Today, TRUE is the  global leader in premium fitness equipment for the commercial and residential markets. Our goal is to be the leader in technology, innovation, performance, safety and style.  TRUE has received many awards for its product over the years and remains the benchmark for the industry. Fitness facilities and consumers invest in TRUE products for  their durable commercial platforms used in all its products, both commercial and residential alike.
The proud manufacturing tradition of quality and the culture of innovation at TRUE have given rise to a full line of extraordinary cardio and strength equipment. As a result,  people all over the world are benefiting from the TRUE experience. Innovation across the full product line has made TRUE successful and is a trademark of the TRUE  heritage. TRUE’s patented Heart Rate Control technology is just one of the remarkable ways we deliver simple and superior performance every user can enjoy, and most  importantly, use to achieve personal health and fitness goals.
At the heart of our success is the relentless and systematic life testing of both our products and their components. We have dedicated employees who understand our  philosophy is to deliver the best products in the world.
Our goal is to deliver the world’s best premium equipment for our customers’ health and fitness solutions.

CHAPTER 1: SAFETY INSTRUCTIONS

IMPORTANT SAFETY INSTRUCTIONS
SAVE THESE SAFETY INSTRUCTIONS

This bike is intended for in-home use only; do not use this bike in a commercial or institutional setting.
Doing so may void the expressed warranty.
WARNING: All EXERCISERS MUST READ ALL INSTRUCTIONS BEFORE USING THE BIKE.
WARNING: Heart rate monitoring systems may be inaccurate for some individuals. Over-exercising may result in serious injury or death. If you feel faint, stop exercising  immediately.
WARNING: Equipment should be immediately taken out of use if it fails to work properly or when a warning is presented electronically.
TRUE STRONGLY recommends seeing a physician for a complete medical exam before undertaking an exercise program, particularly if the user has a family history of high blood pressure or heart disease, is over the age of 45, smokes, has high cholesterol, is obese or has not exercised regularly in the past year. Additionally, TRUE  recommends consulting a fitness professional on the correct use of this product. If at any time while exercising the user experiences faintness, dizziness, pain or shortness of breath, he or  she must stop immediately.
WARNING: To reduce the risk of electrical shock, always unplug this TRUE product before cleaning or attempting any maintenance activity. Do not handle the plug with  wet hands.
WARNING: To reduce the risk of burns, fire, electric shock or injury, it is imperative to connect each product to a properly grounded 110V electrical outlet. A risk of  electrical shock may result from improper connection of the equipment’s grounding conductor. Check with a qualified electrician if you are unsure about proper grounding techniques. Do not modify the plug provided with this product. If it will not fit an electrical outlet, have a proper outlet installed by a qualified electrician. Your TRUE Fitness  product must be properly grounded to reduce risk of shock if the bike malfunctions. Your bike is equipped with an electrical cord, which includes an equipment grounding conductor and a grounding plug. The plug must be inserted into an outlet that has been properly installed and grounded in accordance with all local codes and  ordinances. A temporary adapter cannot be used to connect this plug to a two-pole receptacle in North America. If a properly grounded 15 amp outlet is not available, a  qualified electrician must install one.
WARNING: Do not move the Equipment by lifting the console. Do not use the console as a handlebar during a workout.
WARNING: This product contains chemicals known to the state of California to cause cancer and birth defects or other reproductive harm.
WARNING: Keep equipment stable on flat ground.
WARNING: Replace warning labels that may be worn, damaged or missing.
WARNING: Replace any non-working ordamaged components; remove the unit from service until repair is performed.

WARNING: To reduce the risk of burns, fire and electric shock or injury to persons, follow these instructions:

  • This appliance should never be left unattended when plugged in.
  • Do not use any type of extension cord with this product.
  • Unplug it from the outlet when not in use and before any servicing.
  • Do not operate the equipment while being covered with a blanket, plastic, or anything that insulates or stops airflow.

CAUTION:

  • Do not use typing or web surfing features at excessive speeds. Always stabilize yourself by holding a stationary handle when using typing or web surfing features. (Varies by console option)
  • Health related injuries may result from incorrect or excessive use of exercise equipment.
  • Do not use the contact heart rate grips as a handlebar during a workout.
  • Any changes or modifications to this equipment could void the product warranty.
  • To disconnect plug remove from electrical outlet.
  • Power adapter requirements for the ES900 are 110V AC input and 9V DC 1.5Amp output, unless it is paired with the optional touch console which requires 110V AC  input and 12V DC 3Amp output.
  • Use a TRUE AC power cord or AC/DC adapter only.
  • Note the plug configuration for the power adapter may vary by country.
  • The batteries within self-generated equipment contain materials that are considered hazardous to the environment. Federal law requires proper disposal of these batteries.
  • Position this product so the power cord plug is accessible to the user.
  • Keep the power cord away from heated surfaces. Do not pull the equipment by the power cord or use the cord as a handle. Do not run the power cord along the side or  under the Bike.
  • If the bike power supply cord is damaged it must be replaced by the manufacturer, an authorized service agent, or a similarly qualified person to avoid a hazard.
  • Do not use this product in areas where aerosol spray products are being used or where oxygen is being administered. Such substances create the danger of combustion  and explosion.
  • Always follow the console instructions for proper operation. Close supervision is necessary when used near children under the age of 15, or disabled persons.
  • Do not use this product outdoors, near water, while wet, or in areas if high humidity including extreme temperature changes
  • Never operate a TRUE product with the air openings blocked. Keep air openings free of lint, hair or any obstructing material.
  • Never insert objects into any openings in this product. If an object should drop inside, turn off the power, unplug the power cord from the outlet and carefully retrieve it.  If the item cannot be reached, contact TRUE Customer Service.
  • Never place liquids of any type directly on the unit except in the accessory tray or bottle holders. Containers with lids are recommended.
  • Wear shoes with rubber or high traction soles. Do not use shoes with heels, leather soles, cleats or spikes. Make sure no stones are embedded in the soles. Do not use this  product in bare feet. Keep all loose clothing, shoelaces and towels away from moving parts.
  • Do not reach into or underneath the unit, or tip it on its side during operation.
  • Use correct ergonomic positioning while operating the bike.
  • Do not allow animals on or near the equipment while in operation.
  • Do not exceed maximum user weight of 350 lbs (159 kg).
  • Avoid exiting bike while the pedals are still in motion.
  • Do use if you have a cold or fever.
  • When using this exercise machine, basic precautions should always be followed.
  • Use this bike only for its intended use as described in this manual.
  • Do not use attachments not recommended by the manufacturer.
  • Allow only trained personnel to service this equipment.
  • Avoid the possibility of bystanders being struck or caught between moving parts by making sure that they are out of reach of the bike while it is in motion.
  • Allow only one person at a time on the bike while it’s operating.
  • It is the sole responsibility of the owner/operator to ensure regular and scheduled maintenance is performed.
  • This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and  knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.
  • Children shall not play with the appliance.
  • Cleaning and user maintenance shall not be made by children without supervision.

SPACE REQUIREMENTS:

  • TRUE’s recommendation is to leave a 39” safety zone at rear of bike. The sides of the bike should be at least 20” away from the wall or obstructions. (See Fig 1)

TRUE ES900 Upright Bike - REQUIREMENTS

This product must be grounded, if it should malfunction or breakdown, grounding provides a path of least resistance for electric current to reduce the risk of electric shock.  This product is equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly  installed and grounded in accordance with all local codes and ordinances.
DANGER:

  • Improper connection of the equipment-grounding conductor can result in a risk of electric shock.

  • Check with a qualified electrician or serviceman if you are in doubt as to whether the product is properly grounded. Do not modify the plug provided with the product –  if it will not fit the outlet; have a proper outlet installed by a qualified electrician.

  • Do not remove any covers or you may risk injury due to electric shock.

  • The 120-V model is for use on a nominal 120-V circuit and has a grounding plug that looks like the plug illustrated in figure A. Make sure the product is connected to an  outlet having the same configuration as the plug.
    No adaptor should be used with this product.

  • The 230-V model is for use on a circuit having a nominal rating more than 120-V and is factory-equipped with a specific electric cord and has a grounding plug that  looks like the plug illustrated in figure B. Make sure that the product is connected to an outlet having the same configuration as the plug in Figure B. No adapter should  be used with this product. If the product must be reconnected for use on a different type of electric circuit, the reconnection should be made by qualified service  personnel.

TRUE ES900 Upright Bike - DANGER

POWER REQUIREMENTS FOR TRUE PRODUCTS
Information Sheet 2010
NOTE: Read and understand all instructions on this sheet and in the Owner’s manual before plugging any TRUE power cord into an electrical outlet.
This information sheet will help you identify the voltage and cords you need where you live and will outline requirements for:

  • Grounded, dedicated lines
  • Voltage
  • Power cords
  • Power adapters
  • Extension cords

!DANGER: Improper connection of the equipment-grounding conductor can result in risk of electric shock. Check with a qualified electrician or service provider if you arc in doubt as to whether the equipment is properly grounded or installed on a dedicated line. Seek a qualified electrician to perform any modifications to the cord or plug. TRUE is not responsible for injuries or damages as a result of cord or plug modification.
!CAUTION: Place cords away from heat (such as baseboards). Use care to arrange any cord so it doesn’t become an obstacle.
Extension Cords
Do not use an extension cord to supply power to any TRUE product.
Grounded. Dedicated Line
TRUE equipment must be grounded. If it should malfunction or break down, grounding provides a path of least resistance for electric current to reduce the risk of electric shock.
TRUE cords (except for cycle adapters) have an equipment-grounding conductor and a grounding plug The plug must be plugged into an appropriate outlet that is property  installed and grounded in accordance with all local codes and ordinances where you live. Do not use a ground plug adapter to adapt the power cord to a non-grounded outlet. Do not use a GFCI outlet or GFCI circuit breaker.
A dedicated line will assure that adequate power is available for safe operation over the life of your TRUE Product.

Voltage
Voltage required for your unit is located on the serial number decal (usually on the front of the unit). Depending on where you live voltage requirements differ.
For example, in the United States some TRUE treadmills require a circuit rated 115 VAC, 60 Hz and 20 amps. See Figure 1. However, a home typically has 15 amp outlets. In this case, contact an electrician to install a 20 amp dedi­cated line prior to use. See Figure 2.

TRUE ES900 Upright Bike - warning

WARNING DECALS:
WARNING: Replace warning labels that may be worn, damaged or missing.
To replace any worn or missing warning decals contact TRUE FITNESS by one of the following: www.truefitness.com or contact customer service at 800-883-8783.

TRUE ES900 Upright Bike - warning 2

COMPLIANCES:
This equipment complies with all applicable codes and regulations. For a complete list of compliances, please visit www.truefitness.com

CHAPTER 2: ASSEMBLY INSTRUCTIONS

CAUTION:

  • Read and understand all instructions and warnings prior to use.
  • Obtain a medical exam before beginning any exercise program. If at any time during exercise you feel faint, dizzy, or experience pain, stop and consult your physician.
  • Obtain proper instruction prior to use.
  • This machine is intended for residential use only.
  • Inspect the bike for incorrect, worn, or loose components and do not use until corrected, replaced, or tightened prior to use.
  • Do not wear loose or dangling clothing while using bike.
  • Care should be used when mounting or dismounting bike.
  • Disconnect all power (if applicable) before servicing bike.
  • Do not exceed maximum user weight of 400 lbs.
  • Keep children and animals away.
  • Use caution when moving and assembling bike.
  • All exercise equipment is potentially hazardous. If attention is not paid to the conditions of equipment usage, death, or serious injury could occur.
  • Save these instructions.
    *Should you need technical assistance in assembly of your TRUE Fitness product, contact TRUE Fitness Technical Support at 1-800-883-8783.

PRE-ASSEMBLY CHECK LIST:
Provided Tools:

TRUE ES900 Upright Bike - ASSEMBLY

NOTE: Phillips Head Screwdriver is NOT provided![TRUE ES900 Upright Bike

Provided hardware:

TRUE ES900 Upright Bike - ASSEMBLY 3

Additional Items Provided:

TRUE ES900 Upright Bike - ASSEMBLY 4

NOTE: For the 9” Touchscreen Console, a different 12V, 3A Power Adaptor is provided with the console packaging.
NOTE: For the Orange LED Console, use the 9V, 1.3A Power Adaptor provided with the base unit.

BIKE ASSEMBLY STEPS:
CAUTION:

  • Use caution when assembling bike. It is recommended that at least two people unpack and assemble bike.
  • Remove all bike components from packaging.
  • For each step use hardware in the corresponding bag
  • To protect the floor from damage, rest the bike frame on a large piece of cardboard packaging Sub-Assembly Identification:
    Use the image below as a reference for where the provided sub-assemblies will be located in the complete bike assembly:

TRUE ES900 Upright Bike - ASSEMBLY 5

Step 1: Rear Stabilizer Bar:

TRUE ES900 Upright Bike - ASSEMBLY 6

Step 2: Front Stabilizer Bar:

TRUE ES900 Upright Bike - ASSEMBLY 7TRUE ES900
Upright Bike - ASSEMBLY 8

Step 3 Seat Saddle:

TRUE ES900 Upright Bike - ASSEMBLY 9

Preparation for Step 4:

TRUE ES900 Upright Bike - ASSEMBLY 10

Step #4 Front Mast Cable Routing:

TRUE ES900 Upright Bike - ASSEMBLY 11

Step #5 Front Mast:

TRUE ES900 Upright Bike - ASSEMBLY 12

Step #6 Mast Boot:

TRUE ES900 Upright Bike - ASSEMBLY 13

Step 7: Handlebar Cables

TRUE ES900 Upright Bike - ASSEMBLY 14

Step 8: Handlebar Assembly:

TRUE ES900 Upright Bike - ASSEMBLY 15

Step #9 Console Mounting:

TRUE ES900 Upright Bike - ASSEMBLY 16

Step #10 Cable Connections :

TRUE ES900 Upright Bike - ASSEMBLY 17TRUE ES900
Upright Bike - ASSEMBLY 18TRUE ES900 Upright Bike - ASSEMBLY
19

Step #11 Storage Tray:

TRUE ES900 Upright Bike - ASSEMBLY 20

Step #12 Console Covers:

TRUE ES900 Upright Bike - ASSEMBLY 21

Step 13: Pedals:

TRUE ES900 Upright Bike - ASSEMBLY 22

Step 14: Cup Holders:

TRUE ES900 Upright Bike - ASSEMBLY 23

Step 15: Unit Leveling (if necessary):

TRUE ES900 Upright Bike - ASSEMBLY 24

Step 16 Attach Tablet Holder to Console:

TRUE ES900 Upright Bike - ASSEMBLY 25

Final Unit Connections:

TRUE ES900 Upright Bike - ASSEMBLY 26

Wiring Diagram:

TRUE ES900 Upright Bike - ASSEMBLY 27

CHAPTER 3: PRODUCT OVERVIEW

UPRIGHT BIKE OVERVIEW:

TRUE ES900 Upright Bike - OVERVIEW

Console Assembly:
The Touchscreen consol e allows the user to set up a workout program and control the bike during a workout.
Contact Heart Rate Pads:
Allows the user to check their heart rate without wearing a wireless chest strap.
Bottle Holder:
Holds an average size drink bottle for convenient use during a workout.
Seat Adjustment Bar:
Used to adjust the position of the seat to a comfortable position for the user.
Pedals:
Moving part of the bike that provides resistance to the lower body during a workout.
Leveling Feet:
An adjustable system used to aid in the leveling the bike.
Quick Access Keys:
Allow the user to enter a Quick Start or Heart Rate Cruise Control workout and adjust the workload during a workout without removing your hands from the contact heart rate pads.

CHAPTER 4: CARE & MAINTENANCE

CARE & MAINTENANCE:
It is important to perform the minor maintenance tasks described in this section. Failure to maintain the bike as described here could void the TRUE Fitness Warranty. To  reduce the risk of electrical shock, always unplug the unit from its power source before cleaning or performing any maintenance tasks.
Inspection:
TRUE Fitness is not responsible for performing or scheduling regular maintenance or inspections.
Users should inspect the bike daily. Look and listen for slipping belts, loose fasteners, unusual noises, worn or frayed power cords, and any other indications that the  equipment may be in need of service. If any of these are noticed, obtain service. Do not attempt to use the bike until proper service has been performed or damaged parts  have been replaced.
Important:
If you determine that the bike needs service, make sure that the bike cannot be used inadvertently. Turn the unit off, and then unplug the power cord from its power source.  Make sure other users know that the bike needs service. To order parts or to contact a TRUE Authorized Service representative, please visit www.truefitness.com.

CLEANING THE EQUIPMENT:
After Each Use:
Use GymWipes™ Antibacterial wipes or spray a solution of 30 parts water to 1 part mild detergent to dampen a soft cloth and wipe all exposed surfaces.
Use a LCD/screen cleaner or spray a solution of 1 part 91% isopropyl alcohol and 1 part water to dampen a soft cloth and wipe the surface of the console. This helps remove  fingerprints, dust, and dirt.
Weekly:
Vacuum any dust or dirt that might have accumulated under or around the bike or any cover vents.
*Clogged air vents can prevent adequate cooling, causing a shortened life.

CAUTION:
Do not use any acidic cleaners. Doing so will weaken the paint or powder coatings and may void the TRUE Fitness Warranty. Never pour water or spray liquids on any part  of the bike. Allow the bike to dry completely before using.
Frequently vacuum the floor underneath the unit to prevent the accumulation of dust and dirt, which can affect the smooth operation of the unit.
LEVELING THE UNIT:
The bike or elliptical has adjustable feet. Make sure that the running surface is level.
If the bike or elliptical is placed on an uneven surface, adjusting the feet can help, but may not compensate for extremely uneven surfaces.
CAUTION:
If the bike is not level the user may experience knocking or clicking sounds.

OTHER SCHEDULED PREVENTIVE MAINTENANCE:
TRUE recommends that yearly scheduled maintenance be performed by a qualified service technician. Please contact your dealer or visit www.truefitness.com to contact a  local TRUE authorized service technician.
Scheduled Preventive Maintenance:

  • Check error log in console.
  • Remove shroud covers and vacuum any debris out of the speed sensor, control electronics and moving parts.
  • Move unit and vacuum underneath.
  • Check belt tension and tracking.
  • Inspect all fasteners.
  • Inspect all electrical connections.
  • Inspect all components for abnormal or premature wear.
  • Inspect and lubricate pedal threads on bike to prevent corrosion.

CAUTION:
Use only TRUE Fitness certified service providers.
LONG TERM STORAGE:
When the bike is not in use for any length of time, turn it off. Make sure that the power cord is unplugged from the power source and is positioned so that it will not become  damaged or interfere with people or other equipment.
Storing the Chest Strap:
Store the chest strap in a place where it remains free of dust and dirt such as, in a closet or drawer. Be sure to protect the chest strap from extremes in temperature. Do not  store it in a place that may be exposed to temperatures below 32° F (0° C). To clean the chest strap, use a sponge or soft cloth dampened in mild soap and water. Dry the  surface thoroughly with a clean towel.

CHAPTER 5: CUSTOMER SERVICE

CONTACTING SERVICE:
TRUE Fitness recommends that you gather the serial number, model number, and a brief description of the reason for the request. After information has been gathered you  may choose to contact your selling dealer or local service company to set an appointment. (If you are not familiar with who is in your area, you may visit our website at  www.truefitness.com and use our dealer locator to obtain the contact information for the closest dealer)
You may also contact TRUE Fitness’ customer support team by calling 800.883.8783 or e-mailing us at [email protected] Monday – Friday during normal business  hours.
TRUE FITNESS SERVICE DEPARTMENT
865 HOFF ROAD
ST. LOUIS, MO 63366
1.800.883.8783
HOURS OF OPERATION: 8:30 A.M. – 5:00 P.M. CST
E-MAIL: [email protected]
CONTACTING SALES:
Interested in TRUE Products? Please contact us with any sales or product inquires so that we may direct you to the appropriate sales representative to answer your questions.
TRUE FITNESS HOME OFFICE
865 HOFF ROAD
ST. LOUIS, MO 63366
1.800.426.6570
HOURS OF OPERATION: 8:30 A.M. – 5:00 P.M. CST
E-MAIL: [email protected]

REPORTING FREIGHT OR PARTS DAMAGE:
Unfortunately, sometimes materials can be damaged during shipment. If materials are damaged during shipment, please follow the guidelines below to determine the  appropriate process for you to follow in case of damages.
Severe Damage:
Obvious damage to external packaging / internal product. Please refuse the shipment and it will be returned to TRUE Fitness by the carrier. Contact the TRUE Fitness  customer support team by calling 800.883.8783 or sales support team by calling 800.426.6570 Monday-Friday during normal business hours to notify us that the shipment has  been refused. Once we have received the damaged shipment, a replacement shipment will be sent to you. Only refuse the damaged piece if the shipment is multiple  boxes.
Slight Damage:
The box may have minimal damages and you are not sure if the actual product is damaged or not. You must sign the bill of lading as damaged when accepting the shipment.  Once you have opened the box and you have determined something is indeed damaged please gather the serial number, model number, description and photos of damages.  Please make sure the photos include the damaged product as well as the damaged box the product arrived in. Contact the TRUE Fitness customer support team by calling  800.883.8783 or sales support team by calling 800.426.6570 Monday-Friday during normal business hours.
Concealed Damage:
You may receive a shipment that looks intact and discover once the box has been opened that there are hidden damages. Please notify the carrier immediately. We will not be  able to file a claim if the carrier is not notified in a timely manner. Once you have called the carrier you will need to gather the serial number, model number, description and photos of damages. Contact the TRUE Fitness customer support team by calling 800.883.8783 or sales support team by calling 800.426.6570 Monday-Friday during normal business hours.

TROUBLESHOOTING GUIDE:
This troubleshooting guide is intended to assist in diagnostics only and is not all inclusive. Technical specifications, error codes and programming are subject to change  without notice. TRUE accepts no liability for any damage or loss suffered by persons whom rely wholly or in part on any description or statement contained within this  manual. Please visit www.truefitness.com to obtain the most recent version of all manuals and contact the TRUE Service Department at 800- 883-8783 for assistance with troubleshooting and diagnostics.

Malfunction Possible Cause Corrective Action
No Power Power cord not fully seated in socket Inspect power connection at

the unit and outlet
No power at wall outlet| Use a voltmeter to verify power at wall outlet
Optional ERP board damaged| Contact True Fitness Customer Service Department
Battery is discharged| Charge the battery overnight with optional power supply
Motor control board damaged| Contact True Fitness Customer Service Department
Unit resets or pauses randomly| Damaged power cord| Replace power cord
Power cord not fully seated in socket| Inspect power connection at the unit and outlet
Insufficient power| Verify output voltage from 20A outlet with a voltmetc r
Error code is displayed on console| Contact True Fitness Customer Service Department
Speed sensor out of alignment| Contact True Fitness Customer Service Department
Pinched or loose main communication cable| Contact True Fitness Customer Service Department
Resistance
hesitates or slips when pedaling| Loose belt tension| Contact True Fitness Customer Service Department
Rubbing or knocking sound from unit when in operation| Uneven floor| Adjust equipment with leveling feet.
Loose hardware| See Chapter 5: inspections
Loose Pedal| See Chapter 5: inspections
Bearings may be damaged| Contact True Fitness Customer Service Department
Brake assembly may be damaged| Contact True Fitness Customer Service Department
Drive belt may be misaligned| Contact True Fitness Customer Service Department
Heart rate is displaying erratically or not displaying| Transmitter belt contacts are not making good contact with the skin| Readjust the transmitter belt so that it is in full contact with the skin
Contacts on the transmitter belt are not moist| Moisten the contacts on the transmitter belt
Transmitter belt is not within 3 feet (1 meter) of the heart rate receiver| Adjust your position on the belt so that you are within 3 foot (1 meter) of the console
Transmitter belt is not the correct frequency or is encoded| Polar equip or compatible receiver use 4.8kHz un-encoded receiver

Save time and register online!
Activate Multiple Warranties at truefitness.com.
The above Limited Warranty is subject to and will be in accordance with the conditions set forth below:

  1. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MANY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.

  2. This Limited Warranty can be processed only if the Warranty Registration Form is completed on-line; or if the attached form is filled in, signed by the original purchaser  and mailed to TRUE within 30 days of purchaser’s receipt of this Product. The serial number must be intact on the Product for this Limited Warranty to be valid.

  3. This Limited Warranty applies to the product only while the Product remains in the possession of the original purchaser and is not transferable.

  4. This Limited Warranty becomes VALID ONLY if the Product is initially assembled/installed by a TRUE authorized dealer/technician (if anyone other than a TRUE  authorized dealer/technician initially assembles and installs the Product, this Limited Warranty will be void unless the written authorization of TRUE is first obtained).

  5. This Limited Warranty does not cover damage or equipment failure resulting from or caused by improper assembly/installation, failure to follow instructions and  warnings in owner’s manual, accident, misuse, abuse, unauthorized modification, or failure to provide reasonable and necessary maintenance (as referenced in the owner’s manual.)

  6. This Limited Warranty applies only to the cost of repair or replacement of parts and does not include labor (beyond the above warranty period), transportation, service,  return and freight charges associated therewith except as expressly specified herein.

  7. This Limited Warranty shall not apply to: Service calls to correct installation of the equipment or instruction to owners on how to use the equipment; or any labor costs  incurred beyond the applicable labor warranty period.

  8. This Limited Warranty, which is given expressly and in lieu of all other express warranties, constitutes the only warranty made by TRUE.

  9. ANY IMPLIED WARRANTY, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR  PURPOSE, IS LIMITED IN DURATION AND REMEDY TO THE TIME PERIOD COVERED BY THE LIMITED WARRANTY.
    SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY  TO YOU.

  10. THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND TRUE’S ENTIRE LIABILITY FOR ANY BREACH OF  THIS LIMITED WARRANTY. TRUE’S LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCT, NOR SHALL TRUE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE  DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL  OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

NOTE TO AUTHORIZED WARRANTY LABOR PROVIDERS:
Warranty labor reimbursement or warranty parts rights may not be transferred to, reassigned to, a third party without the express written consent of TRUE. Even jobbing out  warranty labor requires TRUE’s written approval.
BIKE SERIAL NUMBERS:
The Bike comes with two serial numbers; one on the base and one on the display console (see diagram below). The serial number on the base is located on the bottom of the  crossbar. The console serial number is located on the bottom right side of each console. Please write down your serial numbers below and keep for your records.
CONSOLE SERIAL NUMBER:
BASE SERIAL NUMBER:

TRUE ES900 Upright Bike - STICKER

Residential Limited Warranty ES900 Upright Bikes

Thank you for purchasing a TRUE product. To validate the TRUE product warranty the fast and easy way, please go online now to www.truefitness.com and register your  product. The information you provide will never be distributed to any other individuals or agencies for any purpose. If you prefer to mail your warranty card, have the owner  of the product complete the information below and return it to TRUE Fitness Technology within 30 days from the date of equipment installation.
To mail your warranty information, please fill in the information below (or save postage and register online at www.truefitness.com):

TRUE ES900 Upright Bike - warranty

Truefitness.com / 800.426.6570 / 636.272.7100

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