MX Master 3S Mouse User Manual: Setup Instructions & Features | Logitech

: June 4, 2024
: Logitech

The Logitech MX Master 3S Mouse User Manual provides detailed setup instructions and features for users to get the most out of their mouse. The manual includes step-by-step instructions for setting up the mouse, including how to connect it via Bluetooth or the included LOGI BOLT wireless receiver. Users can also learn how to pair the mouse with up to three different computers using the easy-switch button. The manual also covers the various features of the mouse, including the MagSpeed scroll wheel, thumb wheel, gesture button, back/forward buttons, and Darkfield 8000 DPI sensor. Users can install Logitech Options+ software to extend the capabilities of the mouse and customize its settings for different applications. The manual also includes information on battery life and how to clean the device. Overall, the Logitech MX Master 3S Mouse User Manual is a comprehensive guide for users who want to maximize their experience with this innovative product.

Logitech MX Master 3S Mouse User Manual

Logitech MX Master 3S Mouse

DETAILED SETUP

Make sure the mouse is turned on.
The number 1 LED under the mouse should be blinking fast.
NOTE: If the LED is not blinking fast, do a long press of 3 seconds.
Choose how you want to connect:
- Use the included LOGI BOLT wireless receiver:
  Plug the receiver into a USB port on your computer
- Connect directly via Bluetooth:
  Open the Bluetooth settings on your computer to complete the pairing.
  Click here for more details on how to do this on your computer. If you experience issues with Bluetooth, click here for Bluetooth troubleshooting.
Install Logitech Options+ Software.
Download the Logitech Options+ version to use all the possibilities this mouse has to offer. To download and learn more about the possibilities, click here.

PAIR TO A SECOND COMPUTER WITH EASY-SWITCH

Your mouse can be paired with up to three different computers using the easy- switch button to change the channel.

A short press on the Easy-Switch button will allow you to switch channels. Select the channel you want and go to the next step.
Press and hold the Easy-Switch button for 3 seconds. This will put the mouse in discoverable mode so that it can be seen by your computer. The LED will start blinking fast.
Choose between two ways to connect your keyboard to your computer:
- Bluetooth: Open the Bluetooth settings on your computer to complete the pairing. You can find more details here.
- USB receiver: Plug the receiver to a USB port, open Logitech Options+, and select: Add devices > Setup Logi Bolt device , and follow the instructions.

LEARN MORE ABOUT YOUR PRODUCT

1 – MagSpeed scroll wheel	6 – USB-C charging port
2 – Mode shift button for the scroll wheel	7 – On/Off button
3 – Gesture button	8 – Darkfield 8000 DPI sensor
4 – Thumb wheel	9 – Easy-Switch & connect button
5 – Battery status LED	10 – Back/forward buttons

MagSpeed adaptive scroll-wheel

The speed-adaptive scroll wheel shifts between two scrolling modes automatically. As you scroll faster, it will automatically shift from line-by- line scrolling to free-spinning.

Line-by-line (ratchet) mode — ideal for precise navigation of items and lists.
Hyper-fast (free-spin) mode — near-frictionless spinning, letting you fly through long documents and web pages.

Switch modes manually

You can also manually switch between modes by pressing the mode shift button.

By default, mode shift is assigned to the button on top of the mouse.
In the Logitech Options+ Software, you can decide to disable smart-shift if you prefer to stay in a single scrolling mode and always shift manually. You can also adjust the smartshift sensitivity, which will change the speed required to automatically shift into free spinning.

mode shift

Thumb wheel

Scroll side to side effortlessly with a stroke of your thumb.

Install Logitech Options+ software to extend thumb wheel capabilities and more:

Adjust thumbwheel scrolling speed, and direction
Enable app-specific settings for the thumbwheel
- Zoom in Microsoft Word and PowerPoint
- Adjust brush size in Adobe Photoshop
- Navigate your timeline in Adobe Premiere Pro
- Switch between tabs in the browser
- Adjust volume
- Assign custom keystrokes to the wheel rotation (up and down)

Gesture Button

Install Logitech Options + software to enable gestures.

To use the gesture button:

Hold down the Gesture button while moving the mouse left, right, up, or down.

Gesture Button	****	Windows 10	****	Mac OS
Single press	O	Task View	O	Mission Control
Hold and move down	↑	Start Menu	↑	Mission Control
Hold and move up	↓	Show/hide desktop	↓	App Expose
Hold and move right	→	Switch between desktops	→	Switch between desktops
Hold and move left	←	Switch between desktops	←	Switch between desktops

You can use gestures for desktop navigation, app management, pan and more. You can assign up to five different actions to the Gesture button. Or map gestures to other MX Master 3S buttons, including the middle button or manual shift button.

Back/Forward buttons

Conveniently located, the back and forward buttons enhance navigation and simplify tasks.

To move back and forward:

Press the back or forward button to navigate web or document pages, depending on the location of the mouse pointer.

NOTE: On the Mac, enabling the back/forward buttons requires installation of Logitech Options+ software.

Install Logitech Options+ software to unlock new capabilities for the back/forward buttons

In addition to enabling the buttons for use with Macs, Logitech Options+ software lets you map other useful functions to the buttons, including undo/redo, OS navigation, zoom, volume up/down, and more.

Darkfield 8000 DPI sensor

Install Logitech Options+ software to enable the new capabilities of the Darkfield 8000 DPI Sensor By default, the MX Master 3S has a 1000 DPI configuration
In the Logitech Options+ Software, you can extend the sensor range to up to 8000 DPI.

Enabling this option will allow you to work faster and more precisely, allowing you to adjust the pointer speed to match high resolution monitors.

Darkfield 8000 DPI sensor

App-Specific Settings

Your mouse buttons can be assigned to perform different functions for different applications. For instance, you can assign the thumb wheel to do horizontal scrolling in Microsoft Excel and zoom in Microsoft PowerPoint.

When installing Logitech options+ , you will have the possibility to install predefined app-specific settings that will adapt the mouse button behavior to be optimized in selected applications.

Here are the app specific settings we have created for you:

1	2	3
Default settings	Middle Button	Horizontal scroll

Browser
(Chrome, Edge, Safari)| Open link in a new tab| Switch between tabs| Back / Forward
Microsoft Excel| Pan

(Hold and move the mouse)

| Horizontal scroll| Undo / Redo
Microsoft Word| Pan

(Hold and move the mouse)

| Zoom| Undo / Redo
Microsoft PowerPoint| Pan

(Hold and move the mouse)

| Zoom| Undo / Redo
Adobe Photoshop| Pan

(Hold and move the mouse)

| Brush size| Undo / Redo
Adobe Premiere Pro| Pan

(Hold and move the mouse)

| Horizontal timeline navigation| Undo / Redo
Apple Final Cut Pro| Pan

(Hold and move the mouse)

| Horizontal timeline navigation| Undo / Redo

With these settings, the Gesture button and the wheel mode-shift button are keeping the same functionality across all applications.

Each of these settings can be customized manually, for any application.

App

Flow
Work on multiple computers with a single MX Master 3S.

With Logitech Flow, you can use the mouse cursor to move from one computer to the next. You can even copy and paste between computers, and if you have a compatible Logitech Keyboard, such as MX Mechanical, the keyboard will follow the mouse and switch computers at the same time.

You will need to install Logitech Options+ software on both computers and follow these instructions.

Battery

RECHARGE MX MASTER 3S

Connect one end of the provided charging cable to the USB-C port on the mouse and the other end to a USB power source.

A minimum of 3 minutes charging gives you enough power for a full day of use. Depending on how you use the mouse, a full charge can last up to 70 days*.

Battery life may vary depending on user and operating conditions.

CHECK BATTERY STATUS

Three LED light on the side of the mouse indicate battery status.

Install Logi Options+ software to receive battery status notifications, including low-charge warnings.

LED Color|

Indications

---|---
Green| From 100% to 10% charge
Red| 10% charge or below
Pulsing green| While charging

How to clean your device

To clean your MX Master 3S, you can use a ratio of 70% Isopropyl alcohol to 30% water, as found in common cleaning solutions.

Other alcohols cause damage, and bleach is not recommended by the CDC.

Specs & Details

Dimensions

MX Master 3S Mouse

Height : 4.92 in (124.9 mm)
Width : 3.32 in (84.3 mm)
Depth : 2.01 in (51 mm)
Weight : 4.97 oz (141 g)

Logi Bolt USB Receiver

Height : 0.72 in (18.4 mm)
Width : 0.57 in (14.4 mm)
Depth : 0.26 in (6.6 mm)
Weight : 0.07 oz (2 g)

Technical Specifications

Sensor Technology

Sensor Technology : Darkfield high precision
Nominal value : 1000 dpi
DPI (Minimal and maximal value) : 200-8000 dpi (can be set in increments of 50 dpi)

Buttons

7 buttons (Left/Right-click, Back/Forward, App-Switch, Wheel mode-shift, Middle click)
Scroll Wheel : Yes, with smart-shift
Thumb wheel : Yes
Gesture button : Yes

Wireless operating distance

10 m (32.8 ft) 1Wireless range may vary depending on operating environment and computer setup.

Wireless technology

Advanced 2.4GHz wireless technology

Battery

Rechargeable Li-Po (500 mAh) battery
Get three hours of use from a one-minute quick charge. 2Battery life may vary based on user and computing conditions.

Optional software

Logi Options+ and Logitech Flow

Sustainability

MX Master 3S
- Pale Gray plastics : 22% post-consumer recycled material
- Graphite plastics : 27% post-consumer recycled material
- Paper Packaging : FSC™ – certified

Warranty Information

1-Year Limited Hardware Warranty

Part Number

Black: 910-006556
Pale Gray: 910-006558
Graphite: 910-006557

How to enable the 8K DPI sensor?****

To enable the 8K DPI sensor, go to Logi Options+ and select “ Pointer speed ” (See image below) and next to “ Extend sensor range to 8K DPI ” use the toggle to enable it.

Once enabled, you’ll see as below.

How does the pointer speed slider work in Logi Options+ ?****

To adjust the pointer speed in your mouse, go to Logi Options+ and select “Pointer speed” (See image below):

Adjust to your preferred speed up to 4K DPI, by sliding the pointer speed bar.

To extend the sensor range to 8K DPI:

To extend the sensor range, use the toggle and choose your preferred speed (Up to 8K DPI)

What does a quiet click mean?****

MX Master 3S features a 90% reduction in click noise when compared to MX Master 3 (measured at a distance of 1 m).
You would need more than 10 MX Master 3S mice clicking at the same time to sound as loud as MX Master 3!

What is the difference between MX Master 3 and MX Master 3S?****

The main differences between the previous MX Master 3 and MX Master 3S are:
– A better speed and more precise sensor performance, with the new 8000 DPI Sensor
– The new quiet click (90% quieter than the MX Master 3) that provides an incredible click experience
– The new software Logi Options+
– Plastic parts made out of PCR, that make your MX Master 3S a more sustainable product
– Pale gray color to match your favorite desktop setup

What can I do with Logi Options+ (Beta) software and my MX Master 3S wireless mouse?****

You can customize how you use the MX Master 3S wireless mouse after you download and install the Logi Options+ (Beta) application. The software lets you:
– Adjust the pointer speed (up to 8000 dpi)
– Adjust scrolling speed (when connected to macOS host)
– Reverse the scroll wheel direction
– Customize seven buttons
– Customize for different actions in different applications (ex. mute audio/video while using Zoom or copy/paste in MS Excel , adjust brush sizes in photoshop, and so on).
– Know when the battery is low

Is my MX Master 3S a sustainable product?****

Some of the plastic parts in your MX Master 3S are made out of PCR plastic (Post consumer recycled) plastic. Your MX Master 3S has also a 90% reduction in plastic in packaging compared to the previous generation. It has a 25% reduction in packaging carbon footprint compared to the previous generation and has 100% FSC-certified paper in packaging.

Caring for your mouse****

Logitech has carefully selected the materials on your mouse to be stain- resistant and easy to clean. However bright colors (Off White and Rose Pink) are more apt to get dirty over normal use.
We recommend the following practices to keep your mouse clean for a longer time:
– Clean your mouse weekly to avoid getting stains that are hard to remove (see the link below for cleaning instructions).
– Avoid eating snacks with high pigment or grease concentrations while using your mouse (fruits, chips, snacks, sweets).
– Avoid touching your face while using your mouse. This will prevent substance transfer to your device (oil, make up, creams, lotions, perfumes, and so on).
– Avoid using lotions on your hands while using your mouse.
– If you get ink stains on your hands, make sure you remove them with alcohol wipes before touching your mouse.

In case your mouse has been stained, please see Cleaning your Logitech device.

Mouse or keyboard stopped working during firmware update and blinks red and green****

If your mouse or keyboard stops working during a firmware update and starts to blink repeatedly red and green, this means the firmware update has failed.

Use the instructions below to get the mouse or keyboard working again. After you download the firmware, select how your device is connected, either using the receiver (Logi Bolt/Unifying) or Bluetooth and then follow the instructions.
1. Download the Firmware Update Tool specific to your operating system.
2. If your mouse or keyboard is connected to a Logi Bolt/Unifying receiver, follow these steps. Otherwise, skip to Step 3.Make sure to use the Logi Bolt/Unifying receiver that originally came with your keyboard/mouse.
– If your keyboard/mouse uses batteries, please take the batteries out and put them back in or try replacing them.
– Unplug the Logi Bolt/Unifying receiver and reinsert it into the USB port.
– Turn off and on the keyboard/mouse using the power button/slider.
– Press any button on the keyboard/mouse to wake up the device.
– Launch the downloaded Firmware Update Tool and follow the on-screen instructions.
– If your keyboard/mouse still does not work, please reboot your computer and repeat the steps at least two more times.
3. If your mouse or keyboard is connected using Bluetooth and is still paired to your Windows or macOS computer:
– Turn off and on your computer’s Bluetooth or reboot your computer.
– Turn off and on the keyboard/mouse using the power button/slider.
– Launch the downloaded Firmware Update Tool and follow the on-screen instructions.
– If your keyboard/mouse still does not work, please reboot your computer and repeat the steps at least two more times.
Do not remove the device pairing from the System Bluetooth or Logi Bolt when the device is blinking red and green.
If the issue persists, please contact our customer support team.

All about Logi Options+

Getting Started – Logitech Options+

1. If you have a supported mouse or keyboard, and are on a supported OS version, download the app here.
2. If you currently use Logitech Options, please make sure you are on Options version 8.54 or newer before you start the installation of Options+. You can find the latest version of Options here.
3. The app is currently supported in these languages.

You can also mass install and configure Logitech Options+ remotely for your workforce.

Product Info & Specs

Product Info & Specs

Logi Options+ Release Notes

Version 1.20

Aug 24, 2022

This release includes support for new devices and some fixes.

New devices

Ergo M575, Ergo M575 for Business, Ergo K860, and Ergo K860 for Business
Wireless Mouse M170, M185, M187, M235, M310, M310t, M510, M720
Wireless Keyboard and Mouse combo MK850
Wireless Keyboard K540/K545 (Windows only)

What’s fixed

Fix for some hangs and crashes
UI will not launch after Options+ automatic update

===========

Version 1.11

Aug 1, 2022

This release includes some fixes.

What’s fixed

Bug fixes and enhancements

============

Version 1.1

June 30, 2022

This release includes support for a new device, firmware update and some fixes.

New devices

Signature K650

New features

Firmware update for MX Mechanical, MX Mechanical Mini, & K855 Keyboards

What’s fixed

Fix for some crashes and hangs

=============

Version 1.0

May 24, 2022

We are coming out of beta! This is our first official release and we could not have gotten here without our incredible user community. Thank you to everyone who participated in the beta and helped us improve the app! We are just getting started and we will continue to raise the bar with Options+.

We’re still working on bringing more devices to Options+. If you have a device that is not supported yet, we’re sorry about the wait. While we work on it, we’ll continue to support you with Options. Thanks for your patience, there’s more coming soon.

New devices

MX Master 3S mouse
MX Mechanical and MX Mechanical Mini keyboards
K855 Keyboard
POP Keys and POP Mouse

New features

Check for firmware updates from the device settings page.

What’s fixed

Fixed some crashes and hangs

=================

Version 0.92

April 19, 2022

This release includes support for new devices.

New devices

Lift, Lift Left, and Lift for Business mice

New features

The app can now be mass deployed remotely making it easy to outfit the entire workforce with Options+.

What’s fixed

Fixed the issue where devices sometimes show download errors on the home screen.
Fixed some crashes and hangs.

What’s improved

Create custom settings for M1 Mac native versions of Adobe Photoshop.
The app is now compatible with macOS Universal Control feature. Please note that your customization will not work on the secondary computer when you switch to it using Universal Control. Learn more.
Made improvements to address the issues where your device would not show up in the app.

==============

Version 0.91

Mar 19, 2022

This release includes features to add and remove devices from your computer.

New features

Connect devices to your computer via a USB receiver or Bluetooth using the Add device button.
Remove a previously paired device using the remove button on the home screen for inactive devices and the remove button from the device settings for an active device.

What’s fixed

Fixed the issue where an invisible icon was getting added in the menu bar on macOS.
Fixed the issue where devices sometimes show download errors on the home screen.
Fixed some crashes and hangs.

What’s improved

Create custom settings for apps downloaded from the Windows app store.
Security enhancements.

=============

Version 0.90

Feb 21, 2022

This release includes several new features.

New features

Support for M650 for Business
Native support for Apple Silicon M1 Mac computers.
You can now log into the app to backup your device settings to the cloud. You can set up your devices on another computer easily by logging in to the app on that computer and fetching your settings from the backup.
Create and edit videos faster in Adobe Premiere Pro with your MX Master 3, MX Anywhere 3, M650, M650 for Business, and M750 mice with predefined settings.
You can request support and report issues with our Customer Support team from the app settings.

What’s fixed

Fixed some app hangs.

What’s improved

Made improvements to address the issues where your device would not show up in the app or would show as inactive.
Security enhancements.

==========

Version 0.80

Jan 10, 2022

This release includes support for new devices.

New devices

M650, M650 Left, and M750 mice

New features

Create videos faster in Final Cut Pro with your MX Master 3 or MX Anywhere 3 mice with predefined settings.
Switch between two pointer speed presets with the press of a button. Move the pointer at your normal speed with one preset and quickly switch to slower movement with the other for more precise work.

What’s changed?

We discovered issues with the feature that lets you change the names of the computers connected to your keyboard from the Easy-Switch menu. We’ve removed the option while we identify a robust solution for the issues.

===============

Version 0.70.7969

December 21, 2021

What’s fixed

Fixed the issue where scrolling was extra fast on macOS and in some apps on Windows when Smooth scrolling was enabled.

===================

December 17, 2021

This release includes support for new devices.

New devices

MX Keys Mini, MX Keys Mini for Mac, and MX Keys Mini for Business keyboards
MX Keys for Business keyboard
MX Master 3 for Business mouse
MX Anywhere 3 for Business mouse

New features

Work easier and faster in Microsoft Word and PowerPoint with your MX Master 3 or MX Anywhere 3 mice with predefined settings.

NOTE: If you had previously created custom settings for Word or PowerPoint on Windows, please remove them and add them back for the new actions to work. You can remove the custom settings by hovering over the Word or PowerPoint icons in the app and clicking the remove button.

What’s fixed

Fixed some crashes.
The app desktop shortcut on Windows, if removed, will not be added back after an update.

What’s improved

You can now create app-specific settings for Adobe Photoshop 2022.

============

Version 0.61

November 11, 2021

This release includes support for macOS 12 and other fixes.

New features

The app is compatible with macOS 12.

What’s fixed

Fixed the screen capture action on Windows. Added a separate action called Screen snip that triggers the screen snip tool.
Fixed the issue of two app icons in the launchpad on macOS 12.
Fixed some crashes.

=============

Version 0.60

October 21, 2021

This release includes predefined settings optimized for Microsoft Excel and various bug fixes.

New features

Work easier and faster in Microsoft Excel with your MX Master 3 or MX Anywhere 3 mice with predefined optimized settings.
Note: If you had previously created custom settings for Excel on Windows, please remove them and add Excel back for the new actions to work. You can remove the custom settings by hovering over the Excel icon in the app and clicking the remove button.

What’s fixed

Fixed some crashes.

What’s improved

Improved the screen capture action on Windows. You can now capture the entire screen or only a part of it.

Version 0.51

September 15, 2021

This release includes support for additional languages and some new features.

New features

The app is now supported in five additional languages — Danish, Finnish, Greek, Norwegian, and Swedish.
Reset your mouse to its factory settings from the device settings menu.

What’s fixed

Fixed some crashes.

Version 0.50

September 1, 2021

This release includes support for additional languages and some new features.

New features

The app is now supported in 6 additional languages – Traditional Chinese, Italian, Dutch, Portuguese, Brazilian Portuguese, and Polish.
Hold one of the side buttons and use the scroll wheel to scroll horizontally with your MX Anywhere 3 in documents, web pages, etc.
Work easier and faster in Adobe Photoshop with your MX Master 3 or MX Anywhere 3 mice with predefined optimized settings.
Reset keyboard to its factory settings from the device settings menu.
The app can be set to follow the system color theme between light and dark themes from the app settings.

What’s fixed

Fixed some crashes.
Fixed an issue wherein the keyboard was not switching with the mouse when you Flowed from one computer to the other.
Fixed the issue wherein you could not switch between multiple applications with your buttons on Windows.
Fixed some translation issues.

Version 0.42
July 23, 2021

What’s New
This release includes support for new devices and various bug fixes.

New devices

K380 and K380 for Mac keyboards
M275, M280, M320, M330, B330, and M331 mice

New features

Assign keyboard shortcuts to your MX Master 3 thumbwheel.
Assign and perform advanced click actions including double click with your mice buttons on Mac.

What’s fixed

Fixed some crashes.
Fixed an issue wherein the keyboard was not switching with the mouse when you Flowed from one computer to the other.
Fixed the issue wherein you could not switch between multiple applications with your buttons on Windows.
Fixed some translation issues.

Version 0.41
July 1, 2021

This release includes backlighting controls for MX Keys, advanced click actions for buttons on Windows, and various bug fixes.

New features

Assign and perform advanced click actions including double click with your mice buttons on Windows.
Assign and trigger Action center on Windows with your mice buttons.
Enable or disable backlighting and battery-saving mode for your MX Keys from the device settings menu.
View the backlighting level via an overlay as you adjust it.
Learn the status of the fn lock via an overlay every time you toggle it using the Fn+Esc shortcut.

What’s fixed

Fixed some crashes.
Fixed an issue that was preventing some users from installing the app on Windows.
Made improvements to fix the issues wherein some users are unable to find and connect their computers via Flow.
Fixed the issue wherein the app would sometimes show that Flow needs to be set up even though it’s already set up.
Fixed the issue wherein the Flow setup instructions would sometimes not show correctly.
Fixed some UI and translation issues.
Improved the sensitivity of volume up and down actions when assigned to custom gestures.
Reduced the size of the app icon on macOS.

Version 0.40
May 26, 2021

This is the first public beta release of the software. It includes support for the main features of MX Master 3, MX Anywhere 3, and MX Keys devices.

New devices

MX Master 3 and MX Master 3 for Mac
MX Anywhere 3 and MX Anywhere 3 for Mac
MX Keys and MX Keys for Mac

New features

View your battery and connectivity status. Be notified when your battery is running low.
Customize the buttons or keys to perform actions of your choice. You can even customize them per application.
Work easier and faster with predefined mouse settings optimized for your favorite apps — Google Chrome, Microsoft Edge, Safari, Zoom, and Microsoft Teams.
Customize the pointing and scrolling experience of your mouse.
Assign mouse gestures to any button from the Buttons menu, hold the button and move the mouse up, down, left, or right to perform different actions that help you navigate your windows, control songs, and more.
Use and control multiple computers seamlessly with Flow. Switch to another computer by simply moving your cursor to the edge of the screen. Effortlessly transfer text, images, and files between computers — just copy on one and paste to the other.
View the computers to which your keyboard is connected.
Get notified when you toggle caps lock, scroll lock, and num lock (only on Windows) on your keyboard.
Use the app in light or dark themes.
Share feedback using the feedback button.

About Options+

What’s different about Options+?

Options+ will have many of the same features as Options, but with an updated interface designed to offer an easier and better experience for all. Over time, Options+ will also get new features that were previously not possible in Options.

Why is it called Options+ and do I have to pay for it?

The “+” is for better design and user experience, with more features available over time. The app is free to use.

Does Options+ replace Options?

Once Options+ is officially released, it will replace Options for the products currently supported in Options. We will bring those products to Options+ over time, as well as future products on our roadmap. This allows us to offer the best experience for your products.

Does Options+ support my products?

You can find a list here of supported devices. We plan to bring additional devices to Options+, so please continue to check back for updates.

What’s next for Options+?

We’re working on bringing more products from Options to Options+. If you have a device that is not yet supported, we’re sincerely sorry about the wait. We’ll continue adding more products during the next few months. We will also continue to add features this year and in the future to provide the best possible experience for our Logitech community.

How do I request a new feature or report an issue with Options+?

We encourage and welcome input from the community in order to help us create the best experience for all. Please report issues using the support button and request new features using the feedback button in the app settings page.
If you experience any issues with installing or opening the app, please reach out to our Customer Support team here.

Backup device settings to the cloud in Logitech Options+

INTRODUCTION
This feature on Logi Options+ allows you to backup the customization of your Options+ supported device automatically to the cloud after creating an account. If you are planning to use your device on a new computer or wish to go back to your old settings on the same computer, log into your Options+ account on that computer and fetch the settings you want from a backup to set up your device and get going.

HOW IT WORKS
When you are logged into Logi Options+ with a verified account, your device settings are automatically backed up to the cloud by default. You can manage the settings and the backups from the Backups tab under More settings of your device (as shown):

Manage settings and backups by clicking on More > Backups:
– AUTOMATIC BACKUP OF SETTINGS — if the Automatically create backups of settings for all devices checkbox is enabled, any settings you have or modify for all of your devices on that computer are backed up to the cloud automatically. The checkbox is enabled by default. You can disable it if you don’t want the settings of your devices to be backed up automatically.
– CREATE A BACKUP NOW — this button allows you to backup your current device settings now, if you need to fetch them later.
– RESTORE SETTINGS FROM BACKUP — this button lets you view and restore all the available backups you have for that device that are compatible with that computer, as shown above.

The settings for a device are backed up for every computer that you have your device connected to and have Logi Options+ that you are logged into. Every time you make some modifications to your device settings, they get backed up with that computer name. The backups can be differentiated based on the following:

– Name of the computer. (Ex. John’s Work Laptop)
– Make and/or model of the computer. (Ex. Dell Inc., Macbook Pro (13-inch) and so on)
– The time when the backup was made

The desired settings can then be selected and restored accordingly.

WHAT SETTINGS GET BACKED UP
– Configuration of all the buttons of your mouse
– Configuration of all the keys of your keyboard
– Point & Scroll settings of your mouse
– Any application-specific settings of your device

WHAT SETTINGS ARE NOT BACKED UP
– Flow settings
– Options+ app settings

Connecting your device

Why is my device not detected in Options+?

Please check [here](https://www.logitech.com/software/logi-options-plus.html

supported-mice) to see if your device is supported in Options+. If it is

supported and still doesn’t show up, you can report the issue using the support button in the app settings

How do I connect my device to my computer?

You can connect your device using either Bluetooth or our USB receiver.

Preparing your device to pair
Most Logitech products are equipped with a Connect button. Usually, the pairing sequence is started by holding down the Connect button until the LED starts blinking rapidly. This indicates that the device is ready for pairing.
NOTE: If you’re having trouble starting the pairing process, please refer to the user documentation that came with your device, or visit the support page for your product at support.logitech.com.

Pairing using Bluetooth

Windows
1. Select the Windows icon, then select Settings.
2. Select Devices , then Bluetooth in the left pane.
3. In the list of Bluetooth devices, select the Logitech device you want to connect to and select Pair.
4. Follow the on-screen instructions to finish pairing.
NOTE: It may take up to five minutes for Windows to download and enable all drivers, depending on your computer’s specifications and your internet speed. If you have not been able to connect your device, repeat the pairing steps and wait a while before you test the connection.

macOS
1. Open System Preferences and click Bluetooth.
2. Select the Logitech device you want to connect to from the Devices list and click Pair.
3. Follow the on-screen instructions to finish pairing.

Pairing using the USB receiver
1. Plug the USB receiver into a USB port on your computer.
2, Open the Logi Options software, click Add device , and follow the instructions to connect the device. If you don’t have Logi Options software, you can download it here.

Upon pairing, the LED light on your device stops blinking and glows steadily for five seconds. The light then turns off to save energy.

Resolve Bluetooth wireless issues on Windows 11

These troubleshooting steps go from easy to more advanced.
Please follow the steps in order and check if the device works after each step.

Make sure you have the latest version of Windows
Microsoft is regularly improving the way Windows handles Bluetooth devices. Check to make sure you have installed the latest updates.
– Click Start , then go to Settings > Windows Update , and select Check for updates. See Microsoft for more details on how to update Windows. If prompted, you should also include the optional updates related to Bluetooth, WiFi, or radio.

Make sure you have the latest Bluetooth drivers
Computer manufacturers are regularly improving the way they handle Bluetooth devices. Make sure you install the latest Bluetooth drivers from your computer manufacturer:
Lenovo computers
1. Click Start , and then go to Lenovo Vantage (formerly Lenovo Companion), and select System Update. Then select Check for Updates.
2. If there is an update available, click Install selected. Optional updates are not required but are recommended. Click here for more details on how to update your Lenovo computer.

HP computers
1. Click Start > All apps and then go to HP Support Assistant or search for support assistant. If it is not installed you can install it from the HP site here.
2. In the Devices window, select your HP computer and click on Updates. Optional updates are not required but are recommended. Click here for more details on how to update your HP computer.

Dell computers
1. Click Start , and then go to Dell Command | Update and select Check. You can also go to the Dell support page here and scan your system for new updates.
2. If there is an update available, select Install. Optional updates are not required but are recommended.

Other computers
Check the product support page of your computer manufacturer’s website to see how to update your system.

Make sure Bluetooth is turned ON on your computer
Click Start , then select Settings > Bluetooth & devices. Make sure Bluetooth is turned ON. If you’re using a laptop with a Bluetooth switch, make sure the switch is turned on.

Restart Bluetooth on your computer
1. Navigate to the Bluetooth settings pane:
Click Start > Settings > Bluetooth & devices.
2. Click on the Bluetooth switch to turn Bluetooth Off.

3. Wait a few seconds and then click on the Bluetooth switch to turn Bluetooth On.

4. Check to see if the Logitech Bluetooth device is working. If not, go to the next steps.

Remove your Logitech device from the list of devices and try to pair again
1. Navigate to the Bluetooth Settings pane:
Click Start > Settings > Bluetooth & devices.
2. Locate your device, click on the menu icon in the right corner,
and then select Remove device.

3. In the next prompt, click on Yes.

4. Re-pair your device by following the procedure described here.

Run the Windows Bluetooth troubleshooter
Click Start , then select Settings > Troubleshoot > Other troubleshooters. Under Other , find Bluetooth , click on Run and follow the onscreen instructions.

Advanced: Try to change Bluetooth parameters
1. In Device Manager, change the Bluetooth wireless adapter power settings:In the search box on the taskbar, type Device Manager, then select from the menu.
2. In Device Manager, expand Bluetooth , right-click on the Bluetooth wireless adapter (ex. “Dell Wireless XYZ adapter”, or “Intel(R) Wireless Bluetooth”), and then click Properties.
3. In the Properties window, click the Power Management tab and uncheck Allow the computer to turn off this device to save power.
4. Click OK.
5. Restart your computer to apply the change.

Resolve Bluetooth wireless issues on macOS 12

Important: These troubleshooting steps go from easy to more advanced. Please follow the steps in order and check if the device works after each step.

Make sure you have the latest version of macOS
Apple is regularly improving the way macOS handles Bluetooth devices. For instructions on how to update macOS, click here.

Make sure you have the right Bluetooth parameters
1. Navigate to the Bluetooth preference pane in System Preferences :
Go to Apple Menu > System Preferences > Bluetooth

2. Make sure that Bluetooth is turned On.

3. In the bottom-right corner of the Bluetooth Preference window, click Advanced. (If you are on an Apple Silicon Mac, please skip this and the next step as the Advanced options are no longer available.)

4. Make sure both options are checked:
– Open Bluetooth Setup Assistant at startup if no keyboard is detected
– Open Bluetooth Setup Assistant at startup if no mouse or trackpad is detected
NOTE: These options ensure that Bluetooth Setup Assistant will launch if a Bluetooth keyboard, mouse, or trackpad is not detected as connected to your Mac.
5. Click OK.

Restart the Bluetooth connection on your Mac
Navigate to the Bluetooth preference pane in System Preferences:
1. Go to Apple Menu > System Preferences > Bluetooth
2. Click Turn Bluetooth Off.

3. Wait a few seconds, and then click Turn Bluetooth On.

4. Check to see if the Logitech Bluetooth device is working. If not, go to the next steps.

Remove your Logitech device from the list of devices and try to pair again
1. Navigate to the Bluetooth preference pane in System Preferences:
– Go to Apple Menu > System Preferences > Bluetooth
2. Locate your device in the Devices list, and click on the “ x ” to remove it.

3. Re-pair your device by following the procedure described here.

Disable the hand-off feature
1. In some cases, disabling the iCloud hand-off functionality can help.
Navigate to the General preference pane in System Preferences:
Go to Apple Menu > System Preferences > General

2. Make sure Allow Handoff between this Mac and your iCloud devices is not checked.

Logi Options+ permissions on macOS

The Logi Options+ software requires the following user permissions on macOS 10.15 and later due to some Apple policies to enable the device features.

ACCESSIBILITY
Accessibility permission is needed for most of the basic features like scrolling, back and forward actions, gestures, volume control, zoom, etc.

To provide access,
1. Click Open Accessibility.
2. Click the lock icon at the bottom left corner and enter your password to unlock.
3. In the right panel, check the box for Logi Options+ to grant permission.

INPUT MONITORING
Input monitoring permission is needed for all the features enabled by the software such as scrolling, back and forward, gestures, etc.

To provide access,
1. Click Open Input Monitoring.
2. Click the lock icon at the bottom left corner and enter your password to unlock.
3. In the right panel, check the box for Logi Options+ and select Quit & Reopen when prompted to grant permission.

NOTE: If you clicked Later , please uncheck the checkbox for Logi Options+ , check it again and press Quit Now when prompted.

Logi Options+ issues recognizing devices on macOS when Secure Input is enabled

Ideally, Secure Input should only be enabled while the cursor is active in a sensitive information field, such as when you enter a password, and should be disabled right after you leave the password field. However, some applications may leave the Secure Input state enabled.
In that case, you may experience the following issues with your devices supported by Logi Options+:
– When the device is paired via Bluetooth, it’s either not detected by Options+ or none of the software-enabled features work (basic device functionality will continue to work, however).
– When the device is paired via a Unifying receiver, keyboard shortcuts assigned to your buttons or keys will not work.

If you encounter these issues, check to see which application has Secure Input enabled on your system by following these steps:
1. Launch Terminal from /Applications/Utilities folder.
2. Type the following command in Terminal and press Enter :
ioreg -l -d 1 -w 0 | grep SecureInput

1. If the command returns back no information, then Secure Input is not enabled on the system.
2. If the command returns back some information, then look for “kCGSSessionSecureInputPID”=xxxx. The number xxxx points to the Process ID ( PID ) of the application/process that has Secure Input enabled:
3. Launch Activity Monitor from /Applications/Utilities folder.
4. Search for PID (from step 2) which has secure input enabled to figure out which application/process has secure input enabled

Once you know which application has Secure Input enabled, close that application to resolve the issues with Logitech Options+.

Sometimes, some applications including Webroot Secure Anywhere and LastPass may always leave secure input enabled. In that case, connect your device via a USB receiver or pause the application that’s causing the issue for your devices to work. Please note that pausing the application could mean you may lose any security and privacy protections the app was providing.

Troubleshooting : Flow

What is Logitech Flow and how do I set it up and troubleshoot it?

Introduction to Flow
Logitech Flow allows you to use and control multiple computers seamlessly.

You can switch to another computer by simply moving your cursor to the edge of the screen. You can also effortlessly transfer text, images, or files between computers — just copy on one and paste to the other.

You can even use Flow between Windows and macOS.

Setting up Flow
Setting up Logitech Flow is quick and easy. To set up Flow:
– Download and Install Logi Options+ — Download and install Logi Options+ on your computers.
– Pair your mouse to the computers — Logitech Flow uses Logitech Easy- Switch™ technology to switch between your computers. You need to pair your mouse via the USB receiver or Bluetooth on different channels (1, 2, and 3) to your computers. You can find instructions to pair your mouse to a computer here. You can use two or three different computers on your Logitech Flow configuration.
– Connect computers to the same network — Make sure all your computers are connected to the same wireless or wired network. In office environments, where network ports can be blocked, you might need to talk to your network administrator in case Logitech Flow cannot establish a connection.
– Set up Logitech Flow — When you set up Logitech Flow, your computer will find other computers on the network that are paired to the same mouse. Please wait for the connection process to take place so you can start using Logitech Flow. If other computers could not be found on your network, you might need to enable Logitech Flow on your other computer(s) — make sure you have an active internet connection for the initial connection to be established.

If you have problems during the setup process, please refer to the troubleshooting section below.

Using Flow
After setting up Logitech Flow, you can automatically switch between computers just by moving your mouse cursor to the edge of the screen. To change the behavior of Flow to your specific needs, you can customize it from the Flow tab in the app.

Enable/Disable Flow
You can enable or disable Flow whenever you like. Your computer arrangement and preferences won’t be lost. This is ideal if you want to temporarily disable Logitech Flow.
Manage your computers
You can rearrange your computer setup to match your desktop layout by dragging and dropping them to the desired position.

Logitech Flow supports two or three computers, depending on how many Easy- Switch devices your mouse supports. You can add an additional computer by clicking on the Add Computer button. Make sure to follow the setup process for each computer before clicking the add computers button.
Click the more options button for each computer to disable or remove it.

Disable — temporarily disables a computer until you re-enable it. This is ideal if you don’t want to temporarily automatically switch to this computer.
Remove — permanently removes a computer from Logitech Flow. You won’t be able to automatically switch to it. Your mouse will still be paired to your computer, so you can still use your mouse’s Easy-Switch™ button to switch to it.

Switch between computers
Move to the edge — switch between computers just by reaching the edge of the screen.
Hold Ctrl and move to the edge — switch between computers by holding the Ctrl key on your keyboard and moving to the edge of the screen with your mouse cursor.

Copy and Paste
With copy and paste enabled, you can copy text, images, and files from one computer and paste them on another. Just copy the content you want on one computer, switch to another computer using Logitech Flow, and paste the content. Transferring content and files depends on your network speed. Large- sized images or files might take minutes to be transferred.
Note: Certain file types, which can be opened on one system, might not be supported on another if the application that supports it is not installed.
Note: Dragging files from one computer to drop on another is not supported by Logitech Flow.

Keyboard Link
With a compatible Logitech keyboard, you can have the best Logitech Flow experience. If you have a Logitech Flow supported keyboard, you’ll be able to link it to your mouse so it follows your mouse when you switch to another computer. Your keyboard will be available in the drop-down list if it’s paired to your Logitech Flow computers.
Note: Make sure your keyboard is paired and listed as a device. In case it’s not listed, try switching between computers and re-launching the app.

Logitech Flow supported keyboards: You can find a list of Logitech Flow supported keyboards

Troubleshooting Flow

I get a message saying that Logitech Flow was unable to find or establish a connection to other computers, what can I do?
Logitech Flow relies on your network for its initial configuration and regular use. Follow the steps below to start using Logitech Flow:
1. Make sure your mouse shows up on Options+ on all computers.
2. Make sure that your computers are connected to the same network.
3. Make sure that the Options+ communication channel is not blocked by any firewall or antivirus application.
4. Make sure that you have a working internet connection.
5. Make sure that you have enabled Flow on all computers.
Not e: Logitech Flow uses the network to link multiple (up to three) computers and allow them to share a mouse and keyboard. To accomplish this, Flow uses a fixed UDP port (59870) to listen for and discover other computers that are on the same subnet and can ping each other using UDP broadcasts.

How do I pair my mouse to another computer?
To learn how to pair your mouse to different computers, please visit Logitech’s support page to find specific connection information for your device.

I keep switching to the other computer by mistake when I reach the edge
Enable the Hold Ctrl and move to the edge option on Options+. This will allow you to have more control and switch only when your keyboard Ctrl key is down and you reach the designated edge.

When my computer goes to sleep or it’s on the login screen, Logitech Flow does not work. Why does that happen?
Logitech Flow relies on your network connection to automatically find other computers during setup, switch between computers, and transfer content across them. Depending on your computer settings, your network connection is disabled while your computer is asleep and Flow might not be running. To use Flow, make sure your computer is awake, you’re logged in and the network connection is established.

I transfer certain files but I’m unable to open them on my other computer?
Logitech Flow can transfer text, images, and files across computers using the clipboard. This means you can copy content from one machine, switch to another computer and paste the file. If you don’t have an application that can open that file it might not be recognized by your operating system.

I have a keyboard paired to both computers but I don’t see my keyboard as an option on the drop-down list, what should I do?
If you still continue to have issues, try restarting both computers and enabling the Keyboard link on Options+.
1. Make sure that you have a Logitech Flow supported keyboard.
2. Make sure that the keyboard shows up in Options+ on all your computers. Try switching between the computers using the Easy-Switch key and restarting Options+ to make sure it’s connected. If you still continue to have issues, try restarting both computers.

Unable to Flow into one of my computers after changing connection type or channel for that computer

If you connect your mouse on a different channel or with a different connection type to the computer that was previously set up in a Flow network, you will be unable to flow into that computer. To resolve this issue, please try the following steps on that computer:
1. Open Options+ app and click on the flow-enabled mouse. Visit the Flow tab, click on more settings and Reset flow
2. Close the app
3. Remove the flow folder
On Mac
Open Finder and in menu bar items, click on Go -> Go to folder , enter ~/Library/Application Support/LogiOptionsPlus and remove flow folder
On Windows
Open File Explorer and go to C:UsersusernameAppDataLocalLogiOptionsPlus and remove flow folder
4. Restart the computer
5. Open Options+ app and setup Flow again

Flow screen does not load in Logi Options+. How can I resolve it?

If the Flow screen does not load and is stuck with the loading spinner, please turn off your mouse and turn it back on to resolve it.
We are working on this issue and will fix it in one of our upcoming updates.

Flow does not work from macOS 12.4 onwards when my devices are connected via Bluetooth

From macOS 12.4 onwards, Options+ needs Bluetooth permission to detect a Bluetooth device if it’s not actively connected to that computer. If the app does not have the Bluetooth permission, you will not be able to Flow into that computer as it cannot detect the device. To resolve this issue, please grant Bluetooth permission by following the below instructions:
1. Open System Preferences > Security & Privacy > Privacy.
2. Select Bluetooth from the left menu.

3. Click the lock icon at the bottom left corner and enter your password to unlock.
4. In the right panel, check the box for Logi Options+ and select Quit & Reopen when prompted to grant permission.

NOTE: If you clicked Later , please uncheck the checkbox for Logi Options+, check it again, and press Quit Now when prompted.

Troubleshooting : macOS

Resolve Bluetooth wireless issues on macOS 12

Important: These troubleshooting steps go from easy to more advanced. Please follow the steps in order and check if the device works after each step.

Make sure you have the latest version of macOS
Apple is regularly improving the way macOS handles Bluetooth devices. For instructions on how to update macOS, click here.

Make sure you have the right Bluetooth parameters
1. Navigate to the Bluetooth preference pane in System Preferences :
Go to Apple Menu > System Preferences > Bluetooth

2. Make sure that Bluetooth is turned On.

3. In the bottom-right corner of the Bluetooth Preference window, click Advanced. (If you are on an Apple Silicon Mac, please skip this and the next step as the Advanced options are no longer available.)

4. Make sure both options are checked:Open Bluetooth Setup Assistant at startup if no keyboard is detected
Open Bluetooth Setup Assistant at startup if no mouse or trackpad is detected
NOTE: These options ensure that Bluetooth Setup Assistant will launch if a Bluetooth keyboard, mouse, or trackpad is not detected as connected to your Mac.
5. Click OK.

Restart the Bluetooth connection on your Mac
1. Navigate to the Bluetooth preference pane in System Preferences:
Go to Apple Menu > System Preferences > Bluetooth
2. Click Turn Bluetooth Off.

3. Wait a few seconds, and then click Turn Bluetooth On.

4. Check to see if the Logitech Bluetooth device is working. If not, go to the next steps.

Remove your Logitech device from the list of devices and try to pair again
1. Navigate to the Bluetooth preference pane in System Preferences:
Go to Apple Menu > System Preferences > Bluetooth
2. Locate your device in the Devices list, and click on the “ x ” to remove it.

3. Re-pair your device by following the procedure described here.

Disable the hand-off feature
In some cases, disabling the iCloud hand-off functionality can help.
1. Navigate to the General preference pane in System Preferences:
Go to Apple Menu > System Preferences > General

2. Make sure Allow Handoff between this Mac and your iCloud devices is not checked.

Logi Options+ permissions on macOS

The Logi Options+ software requires the following user permissions on macOS 10.15 and later due to some Apple policies to enable the device features.

ACCESSIBILITY
Accessibility permission is needed for most of the basic features like scrolling, back and forward actions, gestures, volume control, zoom, etc.

To provide access:
1. Click Open Accessibility.
2. Click the lock icon at the bottom left corner and enter your password to unlock.
3. In the right panel, check the box for Logi Options+ to grant permission.

INPUT MONITORING
Input monitoring permission is needed for all the features enabled by the software such as scrolling, back and forward, gestures, etc.

To provide access:
1. Click Open Input Monitoring.
2. Click the lock icon at the bottom left corner and enter your password to unlock.
3. In the right panel, check the box for Logi Options+ and select Quit & Reopen when prompted to grant permission.

NOTE: If you clicked Later , please uncheck the checkbox for Logi Options+ , check it again and press Quit Now when prompted.

Logi Options+ issues recognizing devices on macOS when Secure Input is enabled

Ideally, Secure Input should only be enabled while the cursor is active in a sensitive information field, such as when you enter a password, and should be disabled right after you leave the password field. However, some applications may leave the Secure Input state enabled. In that case, you may experience the following issues with your devices supported by Logi Options+:
1. When the device is paired via Bluetooth, it’s either not detected by Options+ or none of the software-enabled features work (basic device functionality will continue to work, however).
2. When the device is paired via a Unifying receiver, keyboard shortcuts assigned to your buttons or keys will not work.

1. If you encounter these issues, check to see which application has Secure Input enabled on your system by following these steps:
2. Launch Terminal from /Applications/Utilities folder.
Type the following command in Terminal and press Enter :
ioreg -l -d 1 -w 0 | grep SecureInput

1. If the command returns back no information, then Secure Input is not enabled on the system.
2. If the command returns back some information, then look for “kCGSSessionSecureInputPID”=xxxx. The number xxxx points to the Process ID ( PID ) of the application/process that has Secure Input enabled:
3. Launch Activity Monitor from /Applications/Utilities folder.
4. Search for PID (from step 2) which has secure input enabled to figure out which application/process has secure input enabled

Once you know which application has Secure Input enabled, close that application to resolve the issues with Logitech Options+.

Sometimes, some applications including Webroot Secure Anywhere and LastPass may always leave secure input enabled. In that case, connect your device via a USB receiver or pause the application that’s causing the issue for your devices to work. Please note that pausing the application could mean you may lose any security and privacy protections the app was providing.

Does Options+ have native support for Apple silicon (M1) computers?

Yes, Options+ has native support for Apple silicon computers starting with version 0.90.

Please note that the Logi Bolt app to pair your device to your computer doesn’t have native support for Apple silicon. You can still install and use it via the Rosetta emulator that macOS prompts you to install when you launch the Logi Bolt installer.

The Logi Bolt app features will be added to Options+ in March 2022 after which, you will no longer need the Logi Bolt app.

Check for firmware updates button does not do anything on my M1 Mac computer without Rosetta installed

We have an issue wherein the Check for firmware update button in the device settings does not open the firmware update tool on M1 Mac computers if Rosetta is not installed. The firmware update tool requires Rosetta to run on M1 Mac computers. While we address this issue, you can open the firmware update tool from /Library/ApplicationSupport/Logitech.localized/LogiOptionsPlus to check for and install firmware updates. When you open the tool, you’ll be prompted to install Rosetta. Please click install to open the tool.

We will be integrating the firmware update tool into Options+ in the future at which point, Rosetta will not be needed for installing firmware updates.

Why is Options+ showing up under Location Services on my Mac?

Options+ does not need and does not use your location. It is getting added to your location services on macOS due to an issue with a framework we use in the app. The entry for Options+ is unchecked by default and you can leave it unchecked, thereby not sharing your location. Meanwhile, we are working on getting the issue fixed.

Is Options+ compatible with macOS Universal Control? Why does my customization not work when I switch to a computer via Universal Control?

Yes, Options+ is compatible with macOS Universal Control. But there are a few limitations as described below:
1. When Universal Control is used to switch from Computer A to Computer B, your Logitech devices are not physically connected to Computer B. So, any configuration you have for your device via Options+ will not work in Computer B. Your device will work as it would if Options+ were not installed. For your device configuration in computer B to work, you will need to connect to computer B directly or using our Flow feature.
2. If the Flow feature is set up between the two computers and Universal Control is enabled, Universal control takes precedence and Flow doesn’t work. To use Flow, please disable Universal Control.

Unable to remove inactive Bluetooth device from the app on macOS 12

On some macOS 12 computers, inactive devices connected via Bluetooth still remain on the app UI even after they are removed from the Bluetooth menu. If you experience this issue, restart your computer to remove the device from the app UI.

Flow does not work from macOS 12.4 onwards when my devices are connected via Bluetooth

From macOS 12.4 onwards, Options+ needs Bluetooth permission to detect a Bluetooth device if it’s not actively connected to that computer. If the app does not have the Bluetooth permission, you will not be able to Flow into that computer as it cannot detect the device. To resolve this issue, please grant Bluetooth permission by following the below instructions:
1. Open System Preferences > Security & Privacy > Privacy.
2. Select Bluetooth from the left menu.

3. Click the lock icon at the bottom left corner and enter your password to unlock.
4. In the right panel, check the box for Logi Options+ and select Quit & Reopen when prompted to grant permission.

NOTE: If you clicked Later , please uncheck the checkbox for Logi Options+, check it again, and press Quit Now when prompted.

Troubleshooting : Windows

Resolve Bluetooth wireless issues on Windows 11

These troubleshooting steps go from easy to more advanced.
Please follow the steps in order and check if the device works after each step.

Make sure you have the latest version of Windows
Microsoft is regularly improving the way Windows handles Bluetooth devices. Check to make sure you have installed the latest updates.

– Click Start , then go to Settings > Windows Update , and select Check for updates. See Microsoft for more details on how to update Windows. If prompted, you should also include the optional updates related to Bluetooth, WiFi, or radio.

Make sure you have the latest Bluetooth drivers
Computer manufacturers are regularly improving the way they handle Bluetooth devices. Make sure you install the latest Bluetooth drivers from your computer manufacturer:

Lenovo computers
1. Click Start , and then go to Lenovo Vantage (formerly Lenovo Companion), and select System Update. Then select Check for Updates.
2. If there is an update available, click Install selected. Optional updates are not required but are recommended. Click here for more details on how to update your Lenovo computer.