Logitech M557 Bluetooth Mouse User Manual

: September 5, 2022
: Logitech

Table of Contents

Logitech M557 Bluetooth Mouse User Manual
In the Box
Specs & Details
FAQ – Frequently Asked Question
[Read More About… M557 Bluetooth Mouse](https://www.logitech.com/en-
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Logitech M557 Bluetooth Mouse User Manual

Logitech M557 Bluetooth Mouse

M557 delivers precision and performance in a compact design that’s perfectly sculpted for either hand. Take all the benefits of this smart design with you wherever you go—and with up to 12 months of battery life, your work will be worry-free.

In the Box

Bluetooth Mouse
2 AA batteries (pre-installed)
User Documentation

Specs & Details

Dimensions

Mouse

Height : 3.94 in (100 mm)
Width : 2.28 in (58 mm)
Depth : 1.34 in (34 mm)
Weight (with batteries) : 3.77 oz (107 g)

Technical Specifications

Sensor Technology

Smooth optical tracking
DPI (Min/Max) : 1000±

Buttons

Number of Buttons : 6 (4 of them programmable)

Scrolling

Precision scrolling wheel
Tilt wheel : Yes

Battery

Battery : 12 months
Battery Details : 2 x AA (included)

Connectivity

Connection Type : Bluetooth
Wireless range : 10 m (33ft)

Warranty Information

3-year limited hardware warranty

Part Number

910-003971

FAQ – Frequently Asked Question

Customize the M557 mouse in SetPoint****

Logitech SetPoint is mouse and keyboard software for Windows. It lets you to configure your mouse settings.
NOTE: If you don’t already have SetPoint installed, you can download it.

Launch SetPoint and customize your mouse
Once you’ve installed SetPoint, you can launch the user interface (UI) and customize your mouse. Here’s how:
1. In Windows:
– Go to Start > All Programs > Logitech > Mouse and Keyboard > Mouse and Keyboard Settings OR
– Click the SetPoint icon in the notification area, and then select “Mouse and Keyboard Settings”.

2. Select your product from the My Mouse tab.
3. Click an icon on the left to access the settings you want to configure or to get more information.
Options Description
Button Settings
Pointer and Scrolling Settings

Game Settings
Advanced Settings for application-specific button settings
Battery Status

Battery and Bluetooth light on the M557 mouse does not stay on****

The blue battery and Bluetooth light on your mouse isn’t meant to stay on. This is the normal behavior of the mouse.
When you turn your mouse on or replace the batteries, the light will come on for a few seconds. This indicates that the battery has enough charge for your mouse to work.

The light will go off again after a few seconds to conserve battery power.

Customize the M557 mouse in Logitech Preference Manager****

Logitech Preference Manager (LPM) is mouse and keyboard software for Macintosh systems. It lets you configure your mouse settings.
If you don’t already have LPM installed, you can download it.

Launch LPM and customize your mouse
Once you’ve installed LPM, you can launch the user interface (UI) and customize your mouse. Here’s how:
1. Select System Preferences from the Apple menu in the upper-left corner of the screen.
2. Click Logitech Preference Manager to launch it.

3. Click your product icon in the LPM display window if you have more than one.

4. Select the available option items at the left to configure your mouse.

Connect the M557 Bluetooth mouse to a Windows 7 or Windows 8 computer****

To connect your mouse to a Windows computer:
1. Turn on the mouse.
Press the Bluetooth CONNECT button.
2. The light on the front of the mouse will blink blue.

3. Add the mouse to your computer:
– Windows 7: Go to Start > Control Panel > Devices and Printers.
– Windows 8: On the Start screen, right-click in an empty space, and then select All apps > Control Panel > Devices and Printers.

NOTE: If you can’t locate Devices and Printers , set the Control Panel to View by: Small icons. You should then be able to see all Control Panel items.

Click Add a device.

5. Choose Bluetooth Mouse M557 from the device list and then click Next.

6. Type the pin code 0000, if asked, and then press the Enter key on the keyboard.
Click Close to exit.

NOTE: If the mouse is already paired but having problems re-connecting, you can remove it from the device list and follow the instructions above to re- connect it.

Connect the M557 Bluetooth mouse to a Mac****

To connect your mouse to a Mac (OS 10.6.8 or later):
1. From the Apple menu, select System Preferences.
2. In System Preferences, click the Bluetooth icon.

3. In the Bluetooth pane, make sure On is selected, and then click the Add New Device icon — the “ + ” in the lower left.

NOTE: If no Bluetooth devices have been connected to your Mac, then the “+” will not be visible. If this is the case, click Set Up New Device.

The Bluetooth Setup Assistant should appear.
4. Turn on the mouse.
5. Press the Bluetooth CONNECT button.
The light on the front of the mouse will blink blue.

6. Select the Bluetooth Mouse M557 from the Bluetooth Setup Assistant screen, and then click Continue.

Your Bluetooth Mouse M557 will automatically connect to the Mac.
7. Once the mouse is connected, the following message will be displayed. Click Quit to return to the Bluetooth preference pane.

NOTE: If the mouse is already paired but having problems re-connecting, you can remove it (click the ” -” in the lower left) from the device list and follow the instructions above to re-connect it.

M557 Bluetooth mouse does not work after PC wakes up from sleep mode****

If your mouse stops working after your system has been inactive or wakes up from sleep, try modifying your Bluetooth adapter’s power settings.
1. Launch Control Panel > System and Security > System > Device Manager.
2. Under Bluetooth Radios , right-click your Bluetooth adapter (ex. Dell Wireless 370 adapter), and click Properties.

3. In the Properties window, select the “Power Management” tab, and clear this check box: “Allow the computer to turn off this device to save power”.

4. Click OK and then reboot the PC.
If this solution doesn’t work, restart your computer and try again.
For additional information on how to:
Connect your Bluetooth device to a Windows computer, see answer 360023257654.
Connect your Bluetooth mouse to a Macintosh computer, see answer 360023257654

Turning the M557 mouse on and off****

To turn the mouse on and off:
1. Flip the mouse over.
2. Locate the power switch on the bottom.

3. To turn the mouse:
ON — Slide the switch to the right.
OFF — Slide the switch to the left.

Operating distance for the M557 Bluetooth mouse****

In an ideal environment, your Bluetooth mouse can operate up to 33 feet (10 meters) away from the computer in a clear line of sight.

If you’re not getting this distance, try these suggestions:
– Replace the batteries (see answer 360023418053 for instructions).
– Move devices that emit radio waves or could cause radio interference away from your work area.
(ex. cell phones, radios, wireless routers, microwaves)

To determine if your environment is shortening your operating range, try using your mouse somewhere else to see if the distance improves. If it does, look for other possible sources of interference you can remove from your work area.

M557 mouse is not working or frequently stops working****

Mouse isn’t working
If your mouse isn’t working, the problem is likely a lost connection. The connection between the mouse and the computer can be lost for several reasons, such as:
1. Low battery power
2. Using your mouse on metal surfaces
3. Radio frequency (RF) interference from other wireless devices, such as:
– Wireless speakers
– Computer power supplies
– Monitors
– Cell phones
– Garage door openers

Try to rule out these and other possible problem sources that might be affecting your mouse.

Mouse frequently stops working
If your mouse frequently stops working and you keep having to reconnect it, try these suggestions:
– Keep other electrical devices at least 8 inches (20 cm) away from the mouse and the host device.
– Move the mouse closer to the computer.

Before reconnecting your mouse
Before you try to connect your mouse again:
– Replace the batteries.
– Try moving the cursor to verify that it’s working.
– If it’s still not working, follow the appropriate link below to reconnect your mouse.

Reconnecting your mouse
NOTE: Start fresh by removing the existing pairing and then re-pairing.
To learn how to:
– Connect this Bluetooth mouse to a Windows computer (see answer 360023256854).
– Connect this Bluetooth mouse to Macintosh computer (see answer 360023256854).

M557 battery life and replacement****

Battery information
– Requires 2 AA alkaline batteries
– Expected battery life is up to 12 months

Checking battery status
You can check your mouse’s battery status using the Logitech SetPoint mouse and keyboard software. See answer 360023256814 for instructions.

Installing a new battery
When you install new batteries in your mouse, make sure they face the correct direction, as shown below.

Battery performance tips
Your mouse enters standby mode to conserve power when it is not in use. Here are some other ways you can help extend the battery life:
– Use only alkaline batteries. Non-alkaline batteries (such as NiMH or NiCd) operate at a lower voltage and may affect the battery life.
– Avoid using your mouse on dark or transparent surfaces, such as glass. These surfaces cause the optical sensor to use more power.
– Make sure replacement batteries are new and within the manufacturer’s expiration date.
– Don’t mix old and new batteries.

Cleaning your Logitech device

In the event your Logitech device needs cleaning we have some recommendations:

Before You Clean
– If your device is cabled, please unplug your device from your computer first.
– If your device has user-replaceable batteries, please remove the batteries.
– Be sure to switch off your device and then wait 5-10 seconds before starting to clean.
– Don’t put cleaning liquids directly on your device.
– For devices that are not waterproof, please keep moisture to a minimum and avoid any liquid dripping or seeping into the device
– When using cleaning sprays, spray the cloth and wipe — do not spray the device directly. Never submerge the device in a liquid, cleaning or otherwise.
– Don’t use bleach, acetone/nail polish remover, strong solvents, or abrasives.

Cleaning Keyboards
– To clean the keys, use regular tap water to lightly moisten a soft, lint- free cloth and gently wipe down the keys.
– Use compressed air to remove any loose debris and dust between the keys. If you do not have compressed air available, you could also use cold-air from a hair-dryer.
– You can also use fragrance-free disinfecting wipes, fragrance-free anti- bacterial wet wipes, makeup removing tissue, or alcohol swabs containing less than 25% concentration of alcohol.
– Don’t use bleach, acetone/nail polish remover, strong solvents, or abrasives.

Cleaning Mice or Presentation Devices
– Use tap water to lightly moisten a soft, lint-free cloth and gently wipe down the device.
– Use lens cleaner to lightly moisten a soft, lint-free cloth and gently wipe down your device.
– You can also use fragrance-free disinfecting wipes, fragrance-free anti- bacterial wet wipes, makeup removing tissue, or alcohol swabs containing less than 25% concentration of alcohol.
– Don’t use bleach, acetone/nail polish remover, strong solvents, or abrasives.

Cleaning Headsets
– Plastic parts (headband, mic boom, etc.): it is recommended to use fragrance-free disinfecting wipes, fragrance-free anti-bacterial wet wipes, makeup-removing tissue, or alcohol swabs containing less than 25% concentration of alcohol.
– Leatherette earpads: it is recommended to use fragrance-free disinfecting wipes, fragrance-free anti-bacterial wet wipes, or make-up removal tissue. Alcohol wipes can be used on a limited basis.
– For the braided cable: it is recommended to use anti-bacterial wet wipes. When wiping cables and cords, grip the cord mid-way and pull towards the product. Don’t forcefully pull the cable away from the product or away from the computer.
– Don’t use bleach, acetone/nail polish remover, strong solvents, or abrasives.

Cleaning Webcams
– Use tap water to lightly moisten a soft, lint-free cloth and gently wipe down the device.
– Use lens cleaner to lightly moisten a soft, lint-free cloth and gently wipe down the webcam lens.
– Don’t use bleach, acetone/nail polish remover, strong solvents, or abrasives.

If Your Device Still Isn’t Clean
– In most cases, you can use isopropyl alcohol (rubbing alcohol) or fragrance- free anti-bacterial wipes and apply more pressure when cleaning. Before using rubbing alcohol or wipes, we suggest you test it first in an inconspicuous area to make sure it doesn’t cause discoloration or remove any printing on your device.
– If you’re still not able to get your device clean, please consider contacting us.

COVID-19
Logitech encourages users to properly sanitize their products in accordance with guidelines put out by the World Health Organization and the Centers for Disease Control guidelines.

Uninstalling Logitech Preference Manager software from a Mac****

To uninstall Logitech Preference Manager software from a Mac:
1. Open the Utilities folder in Finder.
Finder > Go > Utilities.
2. Double-click Logitech Preference Manager Uninstaller.

3. Click Uninstall.

NOTE: You’ll be prompted to authenticate with an administrator account and password to continue uninstalling. Once you’ve entered the password, click OK.
4. Click Quit. The Mac should restart automatically.

The Logitech Preference Manager uninstall is complete once the Mac restarts.

Uninstalling Logitech SetPoint Software****

To uninstall Logitech SetPoint software, first select your operating system:
Windows XP
1. Go to Add or Remove Programs :
– Default Start Menu: Start > Control Panel > Add or Remove Programs
– Classic Start Menu: Start > Settings > Control Panel > Add or Remove Programs
2. Select “Logitech SetPoint” from the list.

3. Click the Remove button.
4.Follow the on-screen instructions to remove SetPoint from your system.
NOTE: You may need to restart your computer to finish uninstalling SetPoint.

Windows 7 and Vista
1. Go to Uninstall a program :
– Default Start Menu: Start > Control Panel > Uninstall a program
– Classic Start Menu: Start > Settings > Control Panel > Programs and Features
2. Select “Logitech SetPoint” from the list.

3. Click Uninstall.
4. Follow the on-screen instructions to remove SetPoint from your system.
NOTE: You may need to restart your computer to finish uninstalling SetPoint.

Windows 8
1. Go to Uninstall a program :
– Start screen > Right-click on Mouse and Keyboard Settings > Uninstall
– Start screen > Right-click on empty space and select All apps > Control Panel > Uninstall a program

2. Select “Logitech SetPoint” from the list.

3. Click Uninstall.
Follow the on-screen instructions to remove SetPoint from your system.
4. NOTE: You may need to restart your computer to finish uninstalling SetPoint.

Windows 10
1. Go to Programs and Features :
– Right-click on the Windows logo on the bottom left of the window, then click Programs and Features
2. Select Logitech SetPoint from the list of programs.
3. Click on Uninstall and follow the on-screen instructions to uninstall Setpoint.
NOTE: You may need to restart your computer to finish uninstalling.

Unable to customize my mouse or keyboard in SetPoint****

Normally, you should be able to customize your mouse or keyboard settings in the Logitech SetPoint mouse and keyboard software on the My Mouse / My Keyboard tab.
Without the My Mouse / My Keyboard tab in SetPoint, only the Tools tab will display, as shown here:

If the My Mouse / My Keyboard tab isn’t displayed, you’ll need to uninstall and re-install SetPoint following the instructions below.

Windows XP
1. Go to Add or Remove Programs.
– Default Start Menu view: Start > Control Panel > Add/Remove Programs
– Classic Start Menu view: Start > Settings > Control Panel > Add/Remove Programs
2. Select Logitech SetPoint from the list of programs displayed.

3. Click the Change / Remove button and follow the on-screen instructions to uninstall SetPoint.
4. Download and install the latest version of SetPoint from the Web Downloads Page.
NOTE: You may need to restart your system after SetPoint has been installed.
5. After your system restarts, open SetPoint to verify that the My Mouse / My Keyboard tab is available.

If the My Mouse / My Keyboard tab is still missing:
1. Right-click on the SetPoint icon in the system tray (at the bottom right of your screen) and select Exit.

2. Click the Windows Start button.
3. Choose Run.
4. Type %windir% in the Run dialog box.

5. Double-click the System32 folder to open it.
6. Double-click the drivers folder.
7. Rename the file wdf01000.sys to wdf01000.bak.
8. Re-install SetPoint.
IMPORTANT:
Before you restart your system, make sure the wdf01000.sys file is present in the drivers folders. If you restart without this file, it may prevent some of your hardware — including mice and keyboards — from working properly.
9. If the wdf01000.sys file isn’t in the drivers folder, change wdf01000.bak back to wdf01000.sys.
10. Restart the computer.
11. After your system restarts, open SetPoint to verify that the My Mouse / My Keyboard tab is present.

Windows Vista and Windows 7
1. Go to Uninstall a program.
– Default Start Menu view: Start > Control Panel > Uninstall a program
– Classic Start Menu view: Start > Settings > Control Panel > Programs and Features
2. Select Logitech SetPoint from the list of programs displayed.

3. Click the Uninstall button highlighted above and follow the on- screen instructions to uninstall SetPoint.
4. Download and install the latest version of SetPoint from the Web Download page.
5. After your system restarts, open SetPoint to make sure the My Mouse / My Keyboard tab is ava

Windows 8
1. Go to Uninstall a program.
– Start screen > Right-click on Mouse and Keyboard Settings > Uninstall
– Start screen > Right-click on empty space and select All apps > Control Panel > Uninstall a program

2. Select “Logitech SetPoint” from the list.

3. Click Uninstall.
4. Follow the on-screen instructions to remove SetPoint from your system.
NOTE: You may need to restart your computer to finish uninstalling SetPoint.

Mouse double-clicks when clicked once****

If your mouse double-clicked from the first day of usage, check the Windows setting called Single-click to open an item. This option makes a single mouse click act as a double click. Disable this setting to return the mouse to the standard one click option.
To disable, first select your operating system:

Disabling the single-click to open option in Windows 8/Windows 10
1. Click on the magnifying glass to bring up the Search menu, type ‘single- click’, and then select Specify single- or double-click to open.
2. Select the General tab, and under Click items as follows, make sure Double-click to open an item (single-click to select) is the selected option.

Disabling the Single-Click to open option in Windows 7/Vista
1. Open your computer window by clicking on Computer.

2. Click Folder and Search Options in the file menu under Organize.

3. Under the General tab, make sure that the option ‘Double-click to open an item’ is selected.

4. Click on OK to save the settings.
5. If the ‘Single-click to open an item’ option was not selected, try resetting the mouse by switching it off and on.

Disabling the Single-Click to open option in Windows XP
1. Open My Computer.

2. Click Folder Options in the file menu under Tools.

3. Under the General tab, make sure that the option ‘Double-click to open an item’ is selected.

4. Click on OK to save the settings.
5. If the ‘Single-click to open an item’ option was not selected, try resetting the mouse by switching it off and on.

Mouse double-clicks when clicked once If your mouse double-clicked from the first day of usage, check the Windows setting called Single-click to open an item. This option makes a single mouse click act as a double click. Disable this setting to return the mouse to the standard one click option.
To disable, first select your operating system:

Disabling the single-click to open option in Windows 8/Windows 10
1. Click on the magnifying glass to bring up the Search menu, type ‘single- click’, and then select Specify single- or double-click to open.
2. Select the General tab, and under Click items as follows, make sure Double-click to open an item (single-click to select) is the selected option.

Disabling the Single-Click to open option in Windows 7/Vista
1. Open your computer window by clicking on Computer.

2. Click Folder and Search Options in the file menu under Organize.

3. Under the General tab, make sure that the option ‘Double-click to open an item’ is selected.

4. Click on OK to save the settings.
5. If the ‘Single-click to open an item’ option was not selected, try resetting the mouse by switching it off and on.

Disabling the Single-Click to open option in Windows XP
1. Open My Computer.

2. Click Folder Options in the file menu under Tools.

3. Under the General tab, make sure that the option ‘Double-click to open an item’ is selected.

4. Click on OK to save the settings.
5. If the ‘Single-click to open an item’ option was not selected, try resetting the mouse by switching it off and on.

Additional help
If the steps above do not help, or if your mouse has only recently begun to double-click, please contact Logitech Customer Care.

Logitech Options permission prompts on macOS Monterey, macOS Big Sur, macOS Catalina, and macOS Mojave****

1. Logitech Options permission prompts on macOS Monterey and macOS Big Sur
For official macOS Monterey and macOS Big Sur support, please upgrade to the latest version of Logitech Options (9.40 or later).
Starting with macOS Catalina (10.15), Apple has a new policy that requires user permission for our Options software for the following features:

– Bluetooth Privacy prompt needs to be accepted to connect Bluetooth devices through Options.
– Accessibility access is needed for scrolling, gesture button, back/forward, zoom, and several other features.
– Input monitoring access is needed for all the features enabled by the software such as scrolling, gesture button, and back/forward among others for devices connected via Bluetooth.
– Screen recording access is needed to capture screenshots using a keyboard or a mouse.
– System Events access is needed for the Notifications feature and Keystroke assignments under different applications.
– Finder access is needed for the Search feature.
– System Preferences access if needed for launching Logitech Control Center (LCC) from Options.

Bluetooth Privacy prompt
When an Options supported device is connected with Bluetooth/Bluetooth Low Energy, launching the software for the first time will show the below pop-up for Logi Options and Logi Options Daemon:

Once you click OK , you will be prompted to enable the checkbox for Logi Options in Security & Privacy > Bluetooth.
When you enable the checkbox, you will see a prompt to Quit & Reopen. Click on Quit & Reopen for the changes to take effect.

Once the Bluetooth Privacy settings are enabled for both Logi Options and Logi Options Daemon, the Security & Privacy tab will appear as shown:

Accessibility Access
Accessibility access is needed for most of our basic features such as scrolling, gesture button functionality, volume, zoom, and so on. The first time you use any feature that requires accessibility permission, you’ll be presented with the following prompt:

To provide access:
1. Click Open System Preferences.
2. In System Preferences, click the lock at the bottom left corner to unlock.
3. In the right panel, check the boxes for Logitech Options and Logitech Options Daemon.

If you already clicked Deny , follow these steps to manually allow access:
1. Launch System Preferences.
2. Click Security & Privacy, then click the Privacy tab.
3. In the left panel, click Accessibility and then follow steps 2-3 above.

Input Monitoring Access
Input monitoring access is needed when devices are connected using Bluetooth for all features enabled by the software such as scrolling, gesture button, and back/forward to work. The following prompts will be displayed when access is needed:

1. Click Open System Preferences.
2. In System Preferences, click the lock at the bottom left corner to unlock.
3. In the right panel, check the boxes for Logitech Options and Logitech Options Daemon.

4. After you check the boxes, select Quit Now to restart the application and allow the changes to take effect.

If you already clicked Deny , please do the following to allow access manually:
1. Launch System Preferences.
2. Click Security & Privacy, and then click the Privacy tab.
3. In the left panel, click Input Monitoring and then follow steps 2-4 from above.

Screen Recording Access
Screen recording access is needed to capture screenshots using any supported device. You’ll be presented with the prompt below when you first use the screen capture feature:

1. Click Open System Preferences.
2. In System Preferences, click the lock at the bottom left corner to unlock.
3. In the right panel, check the box for Logitech Options Daemon.

4. Once you check the box, select Quit Now to restart the application and allow the changes to take effect.

If you already clicked Deny , use the following steps to allow access manually:
1. Launch System Preferences.
2. Click Security & Privacy, then click the Privacy tab.
3. In the left panel, click on Screen Recording and follow steps 2-4 from above.

System Events prompts
If a feature requires access to a specific item like System Events or Finder, you will see a prompt the first time you use this feature. Please note that this prompt appears only once to request access for a specific item. If you deny access, all the other features that need access to the same item will not work and another prompt will not be shown.

Please click OK to allow access for Logitech Options Daemon so that you can continue to use these features.

If you already clicked on Don’t Allow , use the following steps to allow access manually:
1. Launch System Preferences.
2. Click Security & Privacy.
3. Click the Privacy tab.
4. In the left panel, click Automation and then check the boxes under Logitech Options Daemon to provide access. If you are unable to interact with the checkboxes, please click the lock icon on the bottom left corner and then check the boxes.

NOTE: If a feature still doesn’t work after you grant access, please reboot the system.

Logitech Options permission prompts on macOS Catalina
For official macOS Catalina support, please upgrade to the latest version of Logitech Options (8.02 or later).
Starting with macOS Catalina (10.15), Apple has a new policy that requires user permission for our Options software for the following features:

– Accessibility access is needed for scrolling, gesture button, back/forward, zoom and several other features
– Input monitoring (new) access is needed for all the features enabled by the software such as scrolling, gesture button and back/forward among others for devices connected via Bluetooth
– Screen recording (new) access is needed to capture screenshots using a keyboard or a mouse
– System Events access is needed for Notifications feature and Keystroke assignments under different applications
– Finder access is needed for the Search feature
– System Preferences access if needed for launching Logitech Control Center (LCC) from Options
– Accessibility Access
Accessibility access is needed for most of our basic features like scrolling, gesture button functionality, volume, zoom, and so on. The first time you use any feature that requires accessibility permission, you’ll be presented with the following prompt:

To provide access:
1. Click Open System Preferences.
2. In System Preferences , click the lock at the bottom left corner to unlock.
3. In the right panel, check the boxes for Logitech Options and Logitech Options Daemon.

If you already clicked ‘Deny’, do the following to allow access manually:
1. Launch System Preferences.
2. Click Security & Privacy, then click the Privacy tab.
3. In the left panel, click Accessibility and then follow steps 2-3 above.

Input Monitoring Access
Input monitoring access is needed when devices are connected using Bluetooth for all features enabled by the software such as scrolling, gesture button and back/forward to work. The following prompts will be displayed when access is needed:

1. Click Open System Preferences.
2. In System Preferences , click the lock at the bottom left corner to unlock.
3. In the right panel, check the boxes for Logitech Options and Logitech Options Daemon.

4. After you check the boxes, select Quit Now to restart the application and allow the changes to take effect.

If you already clicked ‘Deny’, please do the following to allow access manually:
1. Launch System Preferences.
2. Click Security & Privacy, and then click the Privacy tab.
3. In the left panel, click Input Monitoring and then follow steps 2-4 from above.

Screen Recording Access
Screen recording access is needed to capture screenshots using any supported device. You’ll be presented with the prompt below when you first use the screen capture feature.

1. Click Open System Preferences.
2. In System Preferences , click the lock at the bottom left corner to unlock.
3. In the right panel, check the box for Logitech Options Daemon.

4. Once you check the box, select Quit Now to restart the application and allow the changes to take effect.

If you already clicked ‘Deny’, use the following steps to allow access manually:
Launch System Preferences.
Click Security & Privacy, then click the Privacy tab.
In the left panel, click on Screen Recording and follow steps 2-4 from above.

System Events prompts
If a feature requires access to a specific item like System Events or Finder, you will see a prompt the first time you use this feature. Please note that this prompt appears only once to request access for a specific item. If you deny access, all the other features that need access to the same item will not work and another prompt will not be shown.

Please click on OK to allow access for Logitech Options Daemon so that you can continue to use these features.
If you already clicked on Don’t Allow, use the following steps to allow access manually:
1. Launch System Preferences.
2. Click Security & Privacy.
3. Click the Privacy tab.
4. In the left panel, click Automation and then check the boxes under Logitech Options Daemon to provide access. If you are unable to interact with the checkboxes, please click the lock icon on the bottom left corner and then check the boxes.

NOTE: If a feature still doesn’t work after you grant access, please reboot the system.
1. Click here for information on macOS Catalina and macOS Mojave permissions on Logitech Control Center.
2. Click here for information on macOS Catalina and macOS Mojave permissions on Logitech Presentation software.

Logitech Options permission prompts on macOS Mojave
For official macOS Mojave support, please upgrade to the latest version of Logitech Options (6.94 or later).
Starting with macOS Mojave (10.14), Apple has a new policy that requires user permission for our Options software for the following features:

– Accessibility access is needed for scrolling, gesture button, back/forward, zoom and several other features
-Notifications feature and keystroke assignments under different applications need access to System Events
– Search feature needs access to Finder
– Launching Logitech Control Center (LCC) from Options requires access to System Preferences
– The following are the user permissions the software needs for you to get complete functionality for your Options-supported mouse and/or keyboard.

Accessibility Access
Accessibility access is needed for most of our basic features like scrolling, gesture button functionality, volume, zoom, and so on. The first time you use any feature that requires accessibility permission, you’ll see a prompt as shown below.

Click Open System Preferences and then turn on the checkbox for Logitech Options Daemon.
In case you clicked Deny , use the following steps to allow access manually:
1. Launch System Preferences.
2. Click on Security & Privacy.
3. Click the Privacy tab.
In the left panel, click on Accessibility and check the boxes under Logitech Options Daemon to provide access (as shown below). If you are unable to interact with the checkboxes, please click the lock icon on the bottom left corner and then check the boxes.

System Events prompts
If a feature requires access to any specific item such as System Events or Finder, you will see a prompt (similar to the screenshot below) the first time you use this feature. Please note that this prompt appears only once, requesting access for a specific item. If you deny access, all the other features that need access to the same item will not work and another prompt will not be shown.

Click OK to allow access for Logitech Options Daemon so that you can continue to use these features.
In case you clicked Don’t Allow , use the following steps to allow access manually:
1. Launch System Preferences.
2. Click Security & Privacy.
3. Click the Privacy tab.

In the left panel, click Automation and then check the boxes under Logitech Options Daemon to provide access (as shown below). If you are unable to interact with the checkboxes, please click the lock icon on the bottom left corner and then check the boxes.

NOTE: If a feature still doesn’t work after you grant access, please reboot the system.

System Extension Blocked message when installing Logitech Options or LCC****

Starting with macOS High Sierra (10.13), Apple has a new policy that requires user approval for all KEXT (driver) loading. You may see a “System Extension Blocked” prompt (shown below) during the installation of Logitech Options or Logitech Control Center (LCC).

If you see this message, you’ll need to approve the loading of the KEXT manually so that your device drivers can be loaded and you can continue to use its functionality with our software. To allow KEXT loading, please open System Preferences and navigate to the Security & Privacy section. On the General tab, you should see a message and an Allow button, as shown below. In order to load the drivers, click Allow. You may need to reboot your system so the drivers are properly loaded and the functionality of your mouse is restored.

NOTE: As set by the system, the Allow button is only available for 30 minutes. If it has been longer than that since you installed LCC or Logitech Options, please restart your system to see the Allow button under the Security & Privacy section of System Preferences.

NOTE: If you don’t allow KEXT loading, all devices supported by LCC will not be detected by software. For Logitech Options, you need to perform this operation if you’re using following devices:
– T651 Rechargeable trackpad
– Solar Keyboard K760
– K811 Bluetooth keyboard
– T630/T631 Touch mouse
– Bluetooth Mouse M557/M558

Logitech Options issues when Secure Input is enabled****

Ideally, Secure Input should only be enabled while the cursor is active in a sensitive information field, such as when you enter a password, and should be disabled right after you leave the password field. However, some applications may leave the Secure Input state enabled. In that case, you may experience the following issues with devices supported by Logitech Options:
– When the device is paired in Bluetooth mode, it’s either not detected by Logitech Options or none of the software-assigned features work (basic device functionality will continue to work, however).
– When the device is paired in Unifying mode, it’s not possible to perform keystroke assignments.

If you encounter these issues, check to see if Secure Input is enabled on your system. Do following:
1. Launch Terminal from /Applications/Utilities folder.
2. Type the following command in Terminal and press Enter :ioreg -l -d 1 -w 0 | grep SecureInput

– If the command returns back no information, then Secure Input is not enabled on the system.
– If the command returns back some information, then look for “kCGSSessionSecureInputPID”=xxxx. The number xxxx points to the Process ID (PID) of the application that has Secure Input enabled:
1. Launch Activity Monitor from /Applications/Utilities folder.
2. Search for PID which has secure input enabled.

Once you know which application has Secure Input enabled, close that application to resolve the issues with Logitech Options.

Bluetooth device doesn’t work after computer wakes from sleep mode****

To begin troubleshooting, please select your operating system:
Windows
Mac

Windows
1. In the Device Manager , change the Bluetooth wireless adapter power settings:
– Go to Control Panel > System and Security > System > Device Manager
2. In Device Manager, expand Bluetooth Radios , right-click on the Bluetooth wireless adapter (ex. Dell Wireless 370 adapter), and then click Properties.
3. In the Properties window, click the Power Management tab and uncheck Allow the computer to turn off this device to save power.
4. Click OK.
5. Restart your computer to apply the change.

Macintosh
1. Navigate to the Bluetooth preference pane in System Preferences :
– Go to Apple Menu > System Preferences > Bluetooth
2. In the bottom-right corner of the Bluetooth preference window, click Advanced.
Make sure all three options are checked:
– Open Bluetooth Setup Assistant at startup if no keyboard is detected
– Open Bluetooth Setup Assistant at startup if no mouse or trackpad is detected
– Allow Bluetooth devices to wake this computer
NOTE: These options ensure that Bluetooth-enabled devices can wake your Mac, and that the OS X Bluetooth Setup Assistant will launch if a Bluetooth keyboard, mouse or trackpad is not detected as connected to your Mac.
Click OK.

Connect your Logitech Bluetooth device****

The following steps show you how to prepare your Logitech device for Bluetooth pairing and then how to pair it to computers or devices running:
– Windows
– macOS
– Chrome OS
– Android
– iOS
Prepare your Logitech device for Bluetooth pairing
Most Logitech products are equipped with a Connect button and will have a Bluetooth Status LED. Usually the pairing sequence is started by holding down the Connect button until the LED starts blinking rapidly. This indicates that the device is ready for pairing.
NOTE: If you’re having trouble starting the pairing process, please refer to the user documentation that came with your device, or visit the support page for your product at support.logitech.com.

Windows
Select the version of Windows you’re running and then follow the steps to pair your device.

Windows 7
1. Open the Control Panel.
2. Select Hardware and Sound.
3. Select Devices and Printers.
4. Select Bluetooth Devices.
5. Select Add a device.
6. In the list of Bluetooth devices, select the Logitech device you want to connect to and click Next.
7. Follow the onscreen instructions to finish pairing.

Windows 8
1. Go to Apps , then find and select Control Panel.
2. Select Devices and Printers.
3. Select Add a device.
4. In the list of Bluetooth devices, select the Logitech device you want to connect to and select Next.
5. Follow the onscreen instructions to finish pairing.

Windows 10
1. Select the Windows icon, then select Settings.
3. Select Devices , then Bluetooth in the left pane.
4. In the list of Bluetooth devices, select the Logitech device you want to connect to and select Pair.
Follow the onscreen instructions to finish pairing.
NOTE: It may take up to five minutes for Windows to download and enable all drivers, depending on your computer’s specifications and your internet speed. If you have not been able to connect your device, repeat the pairing steps and wait a while before you test the connection.

macOS
1. Open System Preferences and click Bluetooth.
2. Select the Logitech device you want to connect to from the Devices list and click Pair.
3. Follow the onscreen instructions to finish pairing.
4. Upon pairing, the LED light on your Logitech device stops blinking and glows steady for 5 seconds. The light then turns off to save energy.

Chrome OS
1. Click the status area in the lower right corner of your desktop.
2. Click Bluetooth enabled or Bluetooth disabled in the pop-up menu.
NOTE: If you had to click on Bluetooth disabled , that means the Bluetooth connection on your Chrome device needs to first be enabled.
3. Select Manage devices… and click Add Bluetooth device.
Select the name of the Logitech device you want to connect to from the list of available devices and click Connect.
4. Follow the onscreen instructions to finish pairing.
5. Upon pairing, the LED light on your Logitech device stops blinking and glows steady for 5 seconds. The light then turns off to save energy.

Android
1. Go to Settings and Networks and select Bluetooth.
2. Select name of the Logitech device you want to connect from the list of available devices and click Pair.
3. Follow the onscreen instructions to finish pairing.
4. Upon pairing, the LED light on the Logitech device stops blinking and glows steady for 5 seconds. The light then turns off to save energy.

iOS
1. Open Settings and click Bluetooth.
2. Tap on the Logitech device you want to connect to from the Other Devices list.
3. The Logitech device will be listed under My Devices when paired successfully.
4. Upon pairing, the LED light on the Logitech device stops blinking and glows steady for 5 seconds. The light then turns off to save energy.

Unifying devices not detected after macOS 10.12.1 Sierra update****

We are aware that after updating from macOS 10.12 Sierra to macOS Sierra 10.12.1, Logitech Options software does not detect supported Unifying devices on some systems.

To fix this issue, unplug the Unifying receiver and then plug it back into the USB port. If Logitech Options still doesn’t detect the device, you may also need to reboot your system.