ALGO IP Products Registration Guide Instructions

ALGO IP Products Registration

Introduction

Algo IP products register with most hosted/cloud or premise-based telephone systems supporting 3rd party SIP endpoints. This guide provides instructions to get an Algo SIP endpoint registered as well as to troubleshoot a failed registration.

For a list of known phone systems which support Algo SIP devices and specific instructions, please visit the URL below: http://www.algosolutions.com/voip.

General Instructions (For All Extension Types)

1. Log into the web interface by typing the device’s IP address in the web browser. For device-specific instructions to discover the IP address, check its User Guide, or use the Algo Network Device Locator.
2. Get in touch with your service provider or network administrator to request the following:
   • SIP Server Address / Domain Name
   • SIP Extension, Authentication ID and Password, outbound proxy (if applicable). Note: The Authentication ID may also be called a Username for some SIP servers, and in some cases may be the same as the SIP extension.
3. Enter the SIP server’s IP address / Domain Name into the SIP Domain (Proxy Server) field under the Basic Settings -> SIP tab.
4. Not mandatory (dependent upon service provider settings). If the service provider uses an Outbound Proxy, enter its address under Advanced Settings -> Advanced SIP.
5. Follow the next sections for specific instructions on how to register a page, ring and/or emergency alert extension.

Extension Specific Instructions

Registering a Page Extension

A Page Extension will auto-answer and open a voice path. Often used for public announcement, and can be configured for two-way communication.

1. In Basic Settings -> SIP tab, enter the Page Extension, Authentication ID, and Password.
2. Check the SIP Registration state under the Status tab. If the status is not “Successful”, read the Troubleshooting section below.

Registering Additional Page Extensions

Most Algo SIP Endpoints support up to 50-page extensions. These are typically used with multicasting to give each zone a specific SIP extension.

1. Select Additional Features -> More Page Extensions tab.
2. Enable the desired zones and fill in the Extension, Authentication ID, and Authentication Password.

Registering a Ring Extension

A Ring Extension plays an audio file (e.g. ringtone, alert announcement, etc.), and is commonly used for loud ringing. The Algo SIP Endpoint can be added as part of a hunt group or ring group to ring in conjunction with a telephone.

1. In Basic Settings -> SIP tab, change the Ring/Alert Mode to Monitor “Ring” event on the registered SIP extension.
2. Enter the Ring Extension, Authentication ID, and Password.
3. Check the SIP Registration state under the Status tab. If the status is not “Successful”, read the Troubleshooting section below.

Registering Additional Ring Extensions
Most Algo SIP Endpoints support up to 10 ring extensions. These can be used to monitor multiple extensions, or with multicast to alert specific zones.

1. Select Additional Features -> More Ring Extensions tab.
2. Enable the additional ring extensions and fill in the Extension, Authentication ID, and Authentication Password.

Registering Emergency Alert Extensions
An Emergency Alert Extension can be dialed and will begin to play an audio file (e.g. ringtone, alert announcement, etc.). These can be configured to play for a pre-set duration, or until the Call-to-Cancel extension is dialed.

For additional Emergency Alert configuration, please see device user guide.

1. Select Additional Features -> Emergency Alerts tab.
2. Enable the announcements that are to be configured.
3. Enter the Extension, Authentication ID, and Password.
4. Optional) If Announcement Duration is set to Play Until Cancelled then enter an Extension, Authentication ID, and Password under Call-to-Cancel.
5. Check the SIP Registration state under the Status tab. If the status is not “Successful”, read the Troubleshooting section below.

The Answer Inbound Call feature can be enabled to play a confirmation tone on the dialing phone and/or configure a pin code to initiate the announcement. Leave this feature disabled if there are other devices registered to the emergency alert extension.

Troubleshooting

SIP Registration Status = “Rejected by Server” (in the Status tab)

Meaning:
The server receives SIP Register packets from the endpoint and responds with an unauthorized message.

• Ensure the credentials (extension, authentication ID, password) on the device match on the Server.
• Under Basic Settings -> SIP, click on the blue circular arrows to the right of the Password field. If the Password is not what it should be, the web browser is probably auto filling the password field. If so, any change on a page containing a password could be filled in with an undesired string.
• Many VoIP Phone Systems don’t accept more than 1 device registered to an extension. Make sure that the endpoint is registering with an extension that is not being used by any other device.
• Check the System Log (System -> System Log tab). If you see “500 Server Internal Error”, it often means that this is not actually the correct address/port for the SIP server (although the server does know enough to reject the request).
• Lastly, if the Extension and Authentication ID are not the same, try copying & pasting the Extension to the Authentication ID.

SIP Registration Status = “No reply from server” (in the Status tab)

Meaning:
The device is not able to communicate across the network to the phone server.

• Double check the “SIP Domain (Proxy Server)”, under the Basic Settings -> SIP tab field is filled out correctly with the address of your server and port number.
• Check if the service provider uses an Outbound Proxy. If so, enter it under Advanced Settings -> Advanced SIP.
• Try changing the SIP Transporation Method (Advanced Settings -> Advanced SIP) from “Auto” to the required one according to the PBX.
• Ensure the firewall (if present) is not blocking the incoming packets from the server.

Registration Drops Constantly
Enable the Keep-alive method. Navigate to Advanced Settings -> Advanced SIP, set Keep-alive to “Double CRLF” and set the period to 30 seconds.

Algo Communication Products Ltd
4500 Beedie St Burnaby BC Canada V5J 5L2
www.algosolutions.com.
604-454-3792
[email protected].

References

• Home - Algo Communication Products Ltd.
• Home - Algo Communication Products Ltd.

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