Algo SIP Endpoints and Zoom Phone Interoperability Testing and Configuration Instructions
- June 6, 2024
- ALGO
Table of Contents
** Algo SIP Endpoints and Zoom Phone Interoperability
Testing and Configuration Steps**
Introduction
Algo SIP Endpoints can register to Zoom Phone as a third-party SIP Endpoint
and provide Paging, Ringing as well as Emergency Alerting capability.
This document provides instructions to add your Algo device to the Zoom web
portal. Interoperability testing results are also available in the end of this
document.
All testing has been conducted with the Algo 8301 Paging Adapter and
Scheduler, 8186 SIP Horn, and 8201 SIP PoE Intercom. These are representative
of all Algo SIP speakers, paging adapters, and door phones and similar
registration steps would apply. Please see exceptions in the yellow box below.
Note 1: only one SIP extension may be registered to any given Algo
endpoint at a time with Zoom Phone. Multiple Lines feature will be released
later in the year. For more information, please contact Zoom support.
Note 2: The following endpoints are exceptions and cannot register to
Zoom, as TLS support is not available. 8180 SIP Audio Alerter (G1), 8028 SIP
Doorphone (G1), 8128 Strobe Light (G1), and 8061 SIP Relay Controller. For
more information, please contact Algo support.
Configuration Steps – Zoom Web Portal
To register an Algo SIP Endpoint to Zoom Phone begin by creating a new common area phone in the Zoom web portal. See the Zoom support site for more information.
- Sign in to the Zoom web portal.
- Click Phone System Management > Users & Rooms.
- Click the Common Area Phones tab.
- Click Add and enter the following information:
• Site (only visible if you have multiple sites): Select the site you want the device to belong to.
• Display Name: Enter a display name to identify the device.
• Description (Optional): Enter a description to help you identify the location of the device.
• Extension Number: Enter an extension number to assign it to the device.
• Package: Select your desired package.
• Country: Select your country.
• Time Zone: Select your time zone.
• MAC Address: Enter the 12-digit MAC address of the Algo Endpoint. The MAC can be found on the product label or in the Algo Web Interface under Status.
• Device Type: Select Algo/Cyberdata.
Note: If you don’t have the Algo/Cyberdata option, contact your Zoom sales representative.
• Model: Select Paging&Intercom.
• Emergency Address (only visible if you don’t have multiple sites): Select an emergency address to assign to the desk phone. If you selected a site for the common area phone, the site’s emergency address will be applied to the phone.- Click Save.
- Click Provision to view the SIP credentials. You will need this information to complete provisioning using the Algo Web Interface.
- Download all certificates provided by Zoom. This will be used in a later step.
Configuration Steps – Algo Endpoint
To register an Algo SIP Endpoint navigate to the Web Configuration Interface.
- Open a web browser.
- Type the IP Address of the endpoint. If you don’t know the address yet, navigate to www.algosolutions.com, find the user guide for your product, and go through the Getting Started section.
- Log in and go to Basic Settings -> SIP tab.
- Enter the information provided from Zoom as per below. Please note the credentials below and an example, use your credentials as generated by Zoom.
➢ SIP Domain (Proxy Server) – Zoom SIP Domain
➢ Page or Ring Extension – Zoom User Name
➢ Authentication ID – Zoom Authorization ID
➢ Authentication Password – Zoom Password
- Go to Advanced Settings -> Advanced SIP.
- Set the SIP Transportation protocol to “TLS”.
- Set Validate Server Certificate to “Enabled”.
- Set Force Secure TLS Version to “Enabled”.
- Enter the Outbound Proxy provided by Zoom.
- Set SDP SRTP Offer to “Standard”.
- Set SDP SRTP Offer Crypto Suite to “All Suites”.
- To upload the CA certificate (downloaded in a previous step) go to the System -> File Manager tab.
- Browse to “certs” -> “trusted” directory. Use the “Upload” button in the upper left corner or drag and drop to upload the certificates downloaded from Zoom. Please note you may be prompted to reboot the unit.
- Ensure the SIP Registration Status shows “Successful” in the Status tab.
Note: if registering additional extensions for ringing, paging or
emergency alerting, enter the unique credentials for the respective extension
in the same way.
Only one SIP extension may be registered to any given Algo endpoint at a time
with Zoom Phone. Multiple Lines feature will be released later in the year.
For more information, please contact Zoom support.
Interoperability Testing
Register to Zoom Phone
- Endpoints: 8301 Paging Adapter and Scheduler, 8186 SIP Horn, 8201 SIP PoE Intercom
- Firmware: 3.3.3
- Description: Verify 3rd Party SIP Endpoints are registered successfully.
- Result: Successful
Register Multiple SIP Extensions Simultaneously
- Endpoints: 8301 Paging Adapter and Scheduler, 8186 SIP Horn
- Firmware: 3.3.3
- Description: Verify the server will sustain multiple simultaneous extensions registered to the same endpoint (e.g. page, ring, and emergency alert).
- Result: Not supported at this time. Please see the note below.
Please note only one SIP extension may be registered to any given Algo endpoint at a time with Zoom Phone. Multiple Lines feature will be released later in the year. For more information, please contact Zoom support.
One-Way Page
- Endpoints: 8301 Paging Adapter and Scheduler, 8186 SIP Horn
- Firmware: 3.3.3
- Description: Verify one-way page mode functionality, by calling the registered page extension.
- Result: Successful
Two-Way Page
- Endpoints: 8301 Paging Adapter and Scheduler, 8186 SIP Horn, 8201 SIP PoE Intercom
- Firmware: 3.3.3
- Description: Verify two-way page mode functionality, by calling the registered page extension.
- Result: Successful
Ringing
- Endpoints: 8301 Paging Adapter and Scheduler, 8186 SIP Horn
- Firmware: 3.3.3
- Description: Verify ringing mode functionality by calling the registered ring extension.
- Result: Successful
Emergency Alerts
- Endpoints: 8301 Paging Adapter and Scheduler, 8186 SIP Horn
- Firmware: 3.3.3
- Description: Verify emergency alerting functionality by calling the registered extension.
- Result: Successful
Outbound Calls
- Endpoints: 8301 Paging Adapter and Scheduler, 8186 SIP Horn, 8201 SIP PoE Intercom
- Firmware: 3.3.3
- Description: Verify emergency alerting functionality by calling the registered extension.
- Result: Successful
TLS for SIP Signaling
- Endpoints: 8301 Paging Adapter and Scheduler, 8186 SIP Horn, 8201 SIP PoE Intercom
- Firmware: 3.3.3
- Description: Verify TLS for SIP Signaling is supported.
- Result: Successful
SDP SRTP Offer
- Endpoints: 8301 Paging Adapter and Scheduler, 8186 SIP Horn, 8201 SIP PoE Intercom
- Firmware: 3.3.3
- Description: Verify support for SRTP calling.
- Result: Successful
Troubleshooting
SIP Registration Status = “Rejected by Server”
Meaning: The server received a register request from the endpoint and responds
with an unauthorized message.
- Ensure the SIP credentials (extension, authentication ID, password) are correct.
- Under Basic Settings -> SIP, click on the blue circular arrows to the right of the Password field. If the Password is not what it should be, the web browser is probably auto-filling the password field. If so, any change on a page containing a password could be filled in with an undesired string.
SIP Registration Status = “No reply from server”
Meaning: the device is not able to communicate across the network to the phone
server.
- Double-check the “SIP Domain (Proxy Server)”, under Basic Settings -> SIP tab field is filled out correctly with the address of your server and port number.
- Ensure the firewall (if present) is not blocking the incoming packets from the server.
- Ensure TLS is configured for SIP Transportation Method (Advanced Settings -> Advanced SIP).
Need Help?
604-454-3792 or
[email protected]
Algo Communication Products Ltd
4500 Beedie St Burnaby BC Canada V5J 5L2
www.algosolutions.com
604-454-3792
[email protected]
2021-02-09