LUMEX Skybay 3 Series Verbatim Lighting Instruction Manual

: June 3, 2024
: LUMEX

Table of Contents

INSTALLATION INSTRUCTIONS
WARRANTY
Definitions
Warranty Period and Details
Extent of the Warranty
- Applicable Date/Commencement of Warranty
- Claim Process
Customer Service
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

LUMEX Skybay 3 Series Verbatim Lighting Instruction Manual

INSTALLATION INSTRUCTIONS

Lumex Sky bay 3 Range
Ensure that the power has been turned off before attempting installation.
This product should only be installed in compliance with all the requirements set out in AS/NZS3000 (current edition) and other relevant Standards and Regulations.

Identify a suitable mounting location and run appropriate cabling.
Terminate cabling at each light point with a standard 10A Socket.
Ensure mourning hook is suitable to carry the weight of the fixture.
Using all appropriate safety measures, hang fixture on mounting hook and ensure it is secure.
Plug lead into socket.
Test

Note: An optional ceiling mount bracket is also available.

WARNING
This luminaire must be installed out of arms reach.
The light source contained in this luminaire is non replaceable.
If the external flexible cable or cord of this luminaire is damaged, it shall be exclusively replaced the manufacturer or their service agent or a similar qualified person in order to avoid a hazard.

WARRANTY

Lumex Lighting (Australia Only)
With your new Lumex installation comes the quality assurance provided by the seven (7) year or 35,000 operational hour Warranty (the “Warranty”)
The warranty is offered to you by Verbatim Australia Pty Ltd.
(“Verbatim”) of Unit 6, 450 Princes Highway, Noble Park, VIC 3174
Phone contact: +61 (03) 9790 8999
Subject to the terms of this document, Verbatim warrants to the owner of the Installation that Verbatim will repair or replace, without charge Lighting product (the “Product”) if the Product fails due to any manufacturing defect during the first seven (7) years or 35,000 hours of operation following initial installation.
This Warranty applies from the date of invoice for a period of seven (7) years or 35,000 hours of operation thereafter subject to the conditions set in this Warranty.

Definitions

In this warranty:

Australian Consumer Law means the Australian consumer law set out in Schedule 2 to the Competition and Consumer Act 2010.
Goods mean the product or equipment that was purchased in Australia.
Manufacturer, We or us means Verbatim Australia Pty Ltd. ABN 39 005 706 374
Supplier means the authorized distributor or the licensed electrical contractor that sold you the Goods.
You means you, the original end-user purchaser of the Goods

Warranty Period and Details

This product is covered by a seven (7) year or 35,000 hours of operation installed warranty against manufacturing faults and defects, provided that:

The product is properly installed, and installation is consistent with the manufacturer’s instructions, and is installed by suitably trained and qualified installer.
The product is not subjected to any unauthorized modifications.
The product is only used for the purpose of illumination, in line with its designated purpose or the designated purpose of a luminaire of its general type.
The product use is in normal conditions and not exceeding a total of 35,000 hours over the warranty period.
Any faults or defects attributable to the misuse, abuse, accident or non-observance of the manufacturer’s instructions on the part of the user are specifically excluded.
Where a battery product is installed, the warranty period covers 12 months.
Where a Smart Sense™ product is installed, the warranty period covers five (5) years for the sensor technology only.
Where a third party component is installed within, or as part of, a Lumex fitting, the warranty period is as dictated by the Original Equipment Manufacturer of the third party component.

This Warranty DOES NOT COVER:

Damage caused by acts of God, or other incidents / occurrences beyond the control of Verbatim, including without limitation, fire, theft, storms, floods.
Damage caused by water or other forms of moisture being absorbed by the LED light fitting.
Damage caused by chemical impact or other abuse including environmental factors, improper cleaning solutions, damage from leaving substances such as bleach on the product.
Damage or problems caused by the use of an accessory, component or equipment not supplied by Verbatim.

Extent of the Warranty

Verbatim do not cover freight charges (including insurance) or travelling cost for repairs performed outside the area normally serviced by Verbatim or an authorised repair agent.

Goods that prove defective within the Warranty Period by reason of improper workmanship or faulty material, wemay, at our own discretion, either repair or replace the Goods without charge.
This warranty does not cover any cost related to removal, or reinstallation of the replaced or repaired item. Any parts of the Goods replaced during repairs or any product replaced remain the property of Verbatim.
In the event of the Goods being replaced during the Warranty Period, the warranty on the replacement Goods will expire on the same date as the Warranty Period of the original Goods they are replacing.

Applicable Date/Commencement of Warranty

This warranty commences from the date of purchase from the point of purchase from Verbatim. The details of the point of purchase, as well as all contact information for warranty claims and queries, are detailed below:

Contact: Verbatim Australia Pty Ltd.
Address: Unit 6, 450 Princes Highway, Noble Park, VIC 3174
Phone: +61 (03) 9790 8999
Fax: +61 (03) 9790 8911
Email: lighting.orders@verbatim.com.au

Claim Process

The customer claim process is as follows:

The customer can lodge a claim through the wholesaler from where goods were purchased.
The wholesaler/customer must complete the online Warranty Claim Request via the lumexlighting.com.au website.
If accepted as a valid claim within the terms as described in this document, Lumex will provide an equivalent replacement product.
If goods are to be returned, Lumex will arrange the pickup and return of faulty goods to our warehouse through the wholesaler for further investigation.
If the claim is rejected, the customer will be provided with a full explanation and if requested the goods will be returned.

IMPORTANT
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.