Motorola B12 DOCSIS 3.1 Cable Modem User Manual

Motorola B12 DOCSIS 3.1 Cable Modem User Manual

IN THIS PACKAGE

B12 BUTTONS AND PORTS

• Ethernet port (2.5 Gbps)
  Connect WiFi router or wired device.

• Power port
  Plug the supplied power adapter into an electrical outlet and connect to the power port.

• Coax port
  Connect the coax port to a cable wall outlet.

• Reset button
  Located on the bottom of the device. Using a paper clip or similar object, press for 10 seconds to reset the modem to factory defaults.

LET’S GET STARTED

1. Turn off and disconnect any existing modems or routers on your network.

2. Connect a coax cable that has active cable service to the modem’s coax port. Ensure that you have access to the bottom label during setup and activation of the modem.
   Note: You may use a coax splitter to share the cable connectivity with your TV. Use a two-way splitter with a top frequency of 1,000 MHz or higher.

3. Please note this may reduce the device’s performance.

4. Plug the B12 into a power outlet using the supplied power adapter.

5. Wait for the light on the front of the device to stop pulsing and remain solid for at least 1 minute.

6. This process may take up to 15 minutes and the modem may reboot multiple times.

ACTIVATE WITH YOUR SERVICE PROVIDER

Activation Contact Information

• Comcast / Xfinity……  Xfinity.com/activate
• Cox …………… Cox.com/activate
• Charter / Spectrum…..  activate.spectrum.net

1. Activate your modem by following your service provider’s activation process. This process may include using their app or website or contacting them by phone.
2. Connect your computer or WiFi router to your B12 via the Ethernet port found on the back of the modem.
3. Confirm that your B12 is connected to the Internet by visiting a website on your computer or mobile phone.
4. If you cannot access a website, turn your cable modem off for at least 10 seconds, then on to see if that fixes the problem. If the problem persists, visit help.motorolanetwork.com.

FRONT LIGHT
During power-up, the light will blink for about a minute.

LIMITED WARRANTY

MTRLC LLC warrants this product against defects in material and workmanship for a warranty period of 2 years. To read the full warranty, please visit motorolanetwork.com/warranty.

SAFETY PRECAUTIONS

• The device is intended to be placed indoors in an environment that’s between 32° and 104° F (0-40° C)
• Avoid water and spills
• Leave room for airflow around the device, do not block the vents on the top or bottom
• Make sure to use your cable modem’s power adapter and a compatible electrical outlet
• The coaxial cable’s ground shield is intended to be connected to the building’s
• Earth ground. Attachment to Earth ground is typically provided through your cable service provider’s installation
• The power adapter plug is used as the disconnect device. The connected AC power outlet must be located near the equipment and be easily accessible.

LABEL SYMBOLS

FCC STATEMENT

This device complies with Class B Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Motorola Mobility LLC 2022. MOTOROLA, the Stylized Motorola Logo, and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. Minim is a registered trademark of Minim, Inc. All other trademarks are the property of their respective owners. All rights reserved. Produced by MTRLC LLC, the official licensee for this product.

NEED HELP?
Web help.motorolanetwork.com Email support@motorolanetwork.com Phone 1 512-877-6466

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