FLYINGVOICE Broad Works Feature Synchronization Configure Guide User Guide

FLYINGVOICE Broad Works Feature Synchronization Configure Guide

Product Information

Specifications

• Product: Cisco BroadWorks Feature Synchronization Configure Guide
• Special Feature: Feature Synchronization for Cisco Broadworks
• Supported Functions: DND, CFA, CFB, CFNA, Call Center Agent State, Call Center Agent Unavailability State, Executive, Executive Assistant, call recording
• Compatibility: Designed for use with Cisco Broadworks as a SIP server and FLYINGVOICE IP phones

Product Usage Instructions

Introduction

Feature Introduction:
Feature Synchronization is a special feature of Cisco Broadworks that syncs phone status with the server to prevent errors and call interruptions. For example, activating DND on the phone will reflect the same status on the server and vice versa.

Precautions:

• Common functions supporting synchronization include DND, CFA, CFB, CFNA, Call Center Agent State, Call Center Agent Unavailability State, Executive, Executive Assistant, and call recording.
• This guide is for users utilizing Cisco Broadworks as a SIP server with FLYINGVOICE IP phones.

Configuration Process

Configuration Operations

1. Config Cisco BroadWorks:
   Log in to Cisco BroadWorks by entering the address in the browser, providing User ID and Password, and navigating to the user interface.

2. Assign Services:
   Assign Services by selecting required services (e.g., DND), adding them, and applying the changes.

3. Enable Feature Synchronization:
   Go to Profile > Device Policies, check Single User Private and Shared Lines, then enable Device Feature Synchronization and apply the settings.

Configure IP Phones
Ensure that the IP phone has registered the line configured above. This step is done on the Flyingvoice phone web interface.

FAQ

• Q: What are the common functions that support synchronization status?
  A: The common functions include DND, CFA, CFB, CFNA, Call Center Agent State, Call Center Agent Unavailability State, Executive, Executive Assistant, and call recording.

• Q: How do I enable Feature Synchronization on Cisco BroadWorks?
  A: To enable Feature Synchronization, go to Profile > Device Policies, check Single User Private and Shared Lines, enable Device Feature Synchronization, and apply the settings.

Introduction

Feature Introduction

Feature Synchronization is one of the special features of Cisco Broadworks. It can synchronize the status to the server when certain functions on the phone change status, avoiding errors caused by the two being out of sync, such as call interruptions. For example, when a user turns on DND on a phone, the line assigned to the phone on the server also shows that DND is on. On the contrary, if the user turns on DND for the line on the server, the phone will also display that DND is turned on.

Precautions

1. The Common functions that support synchronization status include:
2. DND
3. CFA
4. CFB
5. CFNA
6. Call Center Agent State
7. Call Center Agent Unavailability State
8. Executive
9. Executive Assistant
10. call recording
11. This article is intended for use with Cisco Broadworks as a SIP server and provides function synchronization operation guidance for users who use FLYINGVOICE IP phones as terminals.

Configuration Process

Log in to Cisco BroadWorks
Operation steps:
Enter the Cisco BroadWorks address in the browser — 》Enter the User ID and Password –》Click Login–》Login successful–》Enter the user interface corresponding to the line you need to use.

Assign Services that need to be synchronized

Operation steps:
Assign Services–》Select the required Services (DND is used as an example here)–》 Add–》The required Services appears in the box on the right–》Apply.

Enable Feature synchronization

Steps:
Profile–》Device Policies–》Check Single User Private and Shared Lines –》Check Enable Device Feature Synchronization –》Apply.

Device Policies
View or modify Device Policies for the User

Configure IP phones

Make sure the IP phone has registered the line configured above. This step is performed on the Flyingvoice phone web interface.

Enable function synchronization

Operation steps : VoIP–》Account x–》Feature key synchronization select Enable–》 Save and apply.

Test Result

Turn on Do Not Disturb on Cisco BroadWorks

Operation Steps:
Incoming Calls–》Check On Do Not Disturb–》Apply–》The phone status will change automatically.

Turn off the Do Not Disturb feature on your phone

Operation Steps:
Press the DND button on the phone to turn off Do Not Disturb –> the status on the server will change to Off.

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