FLYINGVOICE BroadWorks Priority Alert User Guide

FLYINGVOICE BroadWorks Priority Alert

Product Information

Specifications:

• Product Name: Cisco BroadWorks Priority Alert
• Feature: Priority Alert to differentiate incoming call numbers based on predefined ringtone criteria
• Maximum Phone Numbers: Up to 12 phone numbers or numeric patterns per entry

Product Usage Instructions

Feature Introduction
Priority Alert allows you to differentiate incoming call numbers based on predefined ringtone criteria. This feature helps you identify specific callers or distinguish calls from within or outside your group.

Precautions

1. The ringtone file for Priority Alert is the default file and cannot be changed.
2. The parameter set in the Priority Alert entry must be true for it to take effect.

Configuration Process

Config Cisco BroadWorks

Log in to Cisco BroadWorks:

1. Enter the Cisco BroadWorks address in the browser.
2. Enter the User ID and Password.
3. Click Login.
4. Login successful.
5. Enter the user interface corresponding to the line you need to use.

Assign Services

Operation steps:

1. Assign Services.
2. Assign Service.
3. Select the required function (Priority Alert).
4. Add.
5. The required function appears in the right box.
6. Apply.

Config Priority Alert

Operation Steps:

1. Click Incoming Calls – Priority Alert – Add.
2. Parameter configuration (see the table below for details).
3. Click Apply.

Test Result
After configuring the Priority Alert, test the settings to ensure it works as expected.

FAQ

• Q: Can I change the ringtone file for Priority Alert?
  A: No, the ringtone file for Priority Alert is the default file and cannot be changed.

• Q: What happens if the parameter set in the Priority Alert entry is not true?
  A: If the parameter set is not true, the Priority Alert will not take effect.

Introduction

Feature Introduction

• Priority Alert allows you to differentiate incoming call numbers based on predefined ringtone criteria. If you want to know when a specific person calls, or you want to easily tell if the call is coming from within or outside your group, priority alert can help.
• The criteria for each Priority Alert entry can be a list of up to 12 phone numbers or numeric patterns that specify the called and calling numbers, a specified time schedule, and a specified holiday schedule. Different ringtones will sound when a call comes from the specified time schedule.

Precautions

1. The ringtone file of Priority Alert is the Cisco Broadworks default file and cannot be changed.
2. The parameter set in the Priority Alert entry must be true, otherwise it will not take effect.

Configuration Process

Configuration Operations

Config Cisco BroadWorks

Log in to Cisco BroadWorks

Operation steps:
Enter the Cisco BroadWorks address in the browser — 》Enter the User ID and Password –》Click Login–》Login successful–》Enter the user interface corresponding to the line you need to use.

Assign Services

Operation steps:
Assign Services–》Assign Service–》Select the required function (Priority Alert)–》Add–》The required function appears in the right box–》Apply.

Assign Services
Assign Services allows you to assign or unassign services and service packs for a user. If a service or service pack is unassigned the service data that has been filled out will be lost.

Config Priority Alert

Operation Steps:
Click Incoming Calls–》 Priority Alert –》Add–》Parameter configuration (see the table below for details)–》Click Apply.

Parameter

|

Description

---|---
Description| Priority Alert entry description, this item is customized.
Use Priority Alert/Do not use

Priority Alert

| Select whether to use Priority Alert. Select Use Priority Alert to use Priority Alert. Select Do not use Priority Alert to not use Priority Alert.
Selected Time Schedule| Select the work schedule of the Priority Alert entry. If this item is selected, the Priority Alert will ring when the specified number calls at the time specified in the schedule. When the specified number calls at other

times, the normal ringtone will still be used.

Selected Holiday Schedule| Select the holiday schedule for this Priority Alert entry. If this item is

selected, Priority Alert will not be used when the specified number receives a call at the time specified in the schedule.

Calls From| Select the caller number to use this Priority Alert entry.

1          Select Any external phone numbers, all incoming calls will ring differently;

2          Select the Following phone numbers, incoming calls from specific numbers will ring differently;

3          Select Following phone numbers – Any Private number to ring differently for all anonymous numbers;

 | 4           Select Following phone numbers – Any unavailable number to ring differently for all unavailable numbers;

5           If you need to distinguish ringtones for a specific number, you can fill in the specific phone number in the Specific phone numbers column.

---|---
Calls to| Select the called number using Priority Alert, select it from Available Call to Numbers and click Add to add it to Selected Call to Numbers.

Config IP Phone

Enable Alert Info Tone

Operation Steps:
SIP Account–》Line x–》Alert Info Tone select to Enable–》Save & Apply

Test Result

This article uses the incoming call application scenario to test whether Priority Alert is effective. The test numbers are: 3507, 3508, 3509 (3509 has been set as the Priority Alert number)

Operation Steps:

1. 3508 dials 3509 and hears a normal alert.
2. 3507 dials 3509 and hears Priority Alert.

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