tuya R400G Smart Lock for Glass Doors Instruction Manual
- August 16, 2024
- Tuya
Table of Contents
R400G Smart Lock for Glass Doors
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Specifications
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Power Supply Mode: Rechargeable lithium battery
-
Operating Voltage: 7.4V
-
Recognition Speed: 0.38s
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Operating Current: Static 150uA, Dynamic 300mA
-
Operating Temperature: -20-40°C
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Working Humidity: 5-95%RH (frost-free)
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False Recognition Rate: 0.0001%
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Applicable Door Thickness: Frameless glass 8-12mm (door seam
size 4-15mm) / Framed glass and wooden doors 30-120mm -
Power Supply for Fingerprint Glass Lock: 5 AA batteries, 4
-
Working Electricity Pressure: 6V
-
Shell Material: ABS, acrylic, and hard panel
Product Usage Instructions
Precautions
-
When leaving the factory, any face, fingerprint, password, or
door card can be used. -
Mechanical keys should be kept in a safe place outside.
Restore Factory Settings (Reset)
Press and hold down the Reset button on the rear panel for about
4 seconds. You will hear four tones of beep, beep, beep, beep to
initialize the system. The system will be cleared, and the lock
will return to the factory state allowing unlocking using
fingerprint, password, or card.
Set the Normally Open Mode
To activate the normally open mode, press any key to activate
the panel, then press 9# to open the normally open mode. Press 0#
or verify once to close the normally open mode and restore
automatic locking function.
Precautions for Initial Use
The initial state of the lock is demonstration mode. Enter , #
or long press to enter the management menu. After registering the
management user, enter , # or long press to enter the menu. Use
0 to turn the page, * to return to the upper-level menu or exit the
menu, and # to enter or confirm settings.
Adjust Left and Right Direction
-
Remove the screws on both sides of the main lock and remove the
back shell. -
Remove the front shell fixing screws, separate the U-shaped
bracket and front shell, rotate the bracket 180 degrees and
reinstall. -
Invert the back shell during installation by rotating it 180
degrees to complete the left and right exchange.
Remove, Assemble and Row Wires Correctly
When removing or installing row cables, handle with care by
gently fastening or inserting them correctly.
Frequently Asked Questions (FAQ)
Q: What is the power supply mode for the fingerprint glass
lock?
A: The power supply mode for the fingerprint glass lock is 5 AA
batteries (4 batteries).
Q: How can I restore factory settings for the smart glass door
lock?
A: To restore factory settings, press and hold down the Reset
button on the rear panel for about 4 seconds until you hear four
tones of beep. The system will then be cleared.
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Smart glass door lock
inFace / fingerprint
Instruction manual
Face
fingerprint
password
IC card
The key
Doodle APP
Remote control
Wpreocghraamt mini
188mm
Functional structure diagram
38mm
78mm
Bell horn mouth Camera module
Switch lock key Display screen Hand operated knob Number key double
Swipe card area Reset key Lithium ion battery
Doorbell /OK button Set/return key
Battery Fingerprint recognition cover Emergency power outlet
Port of key
31mm 19mm
Rear shell mounting screws
Cable protection buckle
Rear shell mounting screws
Note: Fingerprint glass lock power supply mode 5 AA batteries 4, no camera
Head module, does not support face recognition, does not support human body
induction.
Equipment Parameters
Material of caseABS Panel materialTempered glass Mode of unlocking:Face,
fingerprint, password, swipe card, mechanical key,Doodle APP(optional),
temporary password, remote control (optional) User capacity1000 (Each user can
put 1 password, 1 card, 4 fingerprints, 1 face) User DataFace 50, fingerprint
100, password card 1000, remote control 16 Face recognition3D Face recognition
Type of fingerprintSemiconductor biometrics Type of cardIC card (13.56MHz M1
card) Emergency power supply:TYPE-CIt can be connected to a charging bank for
power supply
Power supply modeRechargeable lithium battery Operating voltage7.4v Speed of
recognition0.38S Current of operationStatic 150uA, dynamic 30 0mA Operating
temperature:-20-40 Working humidity5-95%RH(frost-free) False recognition
rate:0.0001%
Applicable door thickness: frameless glass 8-12mm(door seam size 4-15mm)/
framed glass and wooden doors 30-120mm
Note: fingerprint glass lock power supply: 5 AA batteries 4, working
electricity Pressure: 6V; Shell material: ABS, acrylic and hard panel
1
Usage Instructions (Precautions)
1. When leaving the factory, any face, fingerprint, password or door card can
be opened. 2. If the incorrect key is entered for 10 consecutive times to
trigger the alarm of illegal users, the system will be locked for 60 seconds.
During the system lock period, the key cannot be used to unlock the system. 3.
If the battery is less than 25%, the system will prompt “Low battery, please
replace the battery” when unlocking the battery. The battery can still be
unlocked for more than 100 times, but please charge it (or replace the
battery) in time. 4. When the battery is out of power or too low, you can
connect the data cable to the mobile battery and insert it into the USB port
on the front lock body to supply power to the lock as an emergency power
supply, and then verify the door opening in any way.
5. Mechanical keys are recommended to be kept in a safe place outside.
Restore factory Settings (reset)
Press and hold down the Reset button on the rear panel for about 4
seconds. You can hear four tones of “beep, beep, beep, beep” to initialize the
system. The system is cleared. Key light 3, 2, 1 short light, at this time the
lock
back to the factory state, fingerprint, password, card can be unlocked.
Set the normally open mode
By default, the normally on mode of the device is off. Press any key to
activate the panel, and then press 9# in sequence to verify that the
administrator can open the normally open mode according to the prompt, that
is, cancel the automatic locking function; Press 0# or verify once unlock can
be closed normally open mode, that is, restore automatic locking function.
Precautions for initial use
The initial state of the lock is demonstration mode. Any key can unlock the
lock. Initial state Wake up the door lock Enter “”, “#” or long press “” to
enter the management menu. After the management user is registered, enter “”,
“#” or long press “” to enter the menu. You need to verify the administrator
key. Press 0 to turn the page, press * to return to the upper-level menu or
exit the menu, and press # to enter the menu or confirm the Settings.
Adjust left and right direction
1 8 0°
1. Remove the screws on both sides of the main lock and remove the back
shell; 2. Remove the four front shell fixing screws, separate the U-shaped
bracket and the front shell, bracket 180Rotate and reinstall; 3, the back
shell in the installation of the same rotation 180 degrees, that is, to
complete the left and right exchange.
Remove, assemble and row wires correctly
Pull out line
1. When removing the row cables, gently fasten the lock upward with both
fingers and then pull out the row cables. 2. When installing the row cables
back, insert the row cables first and then gently fasten the lock downward
Note: Pull and push gently to prevent the buckle from breaking
Procedure For installing frameless glass doors
Buckle foot
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1, clean the surface of the glass, and paste horizontal positioning paper
inside the door; 2. Tear off the adhesive paper of the mounting plate and
affix it according to the position of the card. The buckle foot should be
fastened to the side of the glass door; 3. Push the main lock in from the side
of the glass, remove the battery cover, and screw on 4 screws to fix it. Note
that there are short screws in the battery cover;
4
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4. Take a pair of locks and push them in from the side of the glass; 5. Use
manual knobs to lock, make sure that the main and secondary locks are aligned,
install the back shell, and lock the upper and lower parts tightly Two screws;
6. Install the battery on the main lock, close the battery cover, and complete
the
installation.. Points to note:
1. Be sure to use positioning card to align the main and
secondary locks, and the door seam shall not be less than
4mm; 2, the thickness of the glass 8-12 mm, more than this
thickness needs to be customized;
Single door side strip installation
1. Install the main lock according to the method on the previous page and close the door marking number.
2. Cut holes in the wall and The magnet is on
install side strips
top
Note that the magnet orientation should be consistent with the main lock
battery
case, as shown above
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The knob is located below
Installation of framed doors such as wooden doors and aluminum doors
1. Install the main lock. First, the wooden door or rimmed door frame should
be perforated according to the required size. 2. After the studs and row wires
on the front panel pass through the wooden door, secure the front panel by
screws on the metal plate behind the door. 3. Finally, wire the back shell and
fasten screws on both sides of the back shell to complete the installation of
the main lock 4. Install the secondary lock. First fix the metal plate with
self-tapping screws or rivets, and then install the back shell (as shown on
the right).
Note: Shorten the two slubby screws holding the main lock according to the
thickness of the door.
Setting Description
1.1 Doorbell function
Touch with one’s fingers
1.2 factory data reset
keysThe smart lock rings the doorbell
Hold down the Reset button on the rear panel for about 4 seconds. Then you
hear four beeps, beeps, beeps to initialize the system. The system is cleared.
Key light 3, 2, 1 short light, at this time the lock back to the factory
state, fingerprint, password, card can be unlocked.
1.3 Too low battery prompt
When the system battery is less than 25%, the system will voice prompt “Low
battery, please replace the battery” when unlocking. The battery can still be
unlocked for about 50 times, but please charge it in time (or replace the
battery)
1.4 External USB emergency power supply
When the battery is out of power and the door lock cannot be opened, you can
use the charging bank to connect the USB port for emergency power supply to
unlock the door. After unlocking the
door, please replace or charge the battery in time
1.5 Illegal user alarm
If the wrong key is entered for 10 consecutive times to trigger the alarm of
illegal users, the system will be locked for 60 seconds. During the system
lock period, the key cannot be used to unlock the system. After timeout, you
can exit the lock state by using the key to unlock the door
1.6 Virtual cipher
Glass lock adds the virtual bit function of numeric password. When unlocking a
lock with a password, the user can add a number before or after the correct
password and press the “#” key to confirm. In this way, the security of the
password can be increased. However, the total length of the password must not
exceed 16 digits
User Settings
2.1Preparatory work When using the smart lock for the first time, please fully
charge the battery, put the battery in the battery box, cover the battery
back, and the smart lock will enter the standby state 2.2Precautions for
initial use
The initial state of the door lock is demonstration mode, and any key can be
unlocked
Initial state Wake up the door lock Enter “”, “#” or long press “” to enter
the management menu. After registering an administrative user, enter “”, “#”
or long press “” to enter the menu. You need to verify the administrator key.
Press 0 to turn the page, press * to return to the upperlevel menu or exit the
menu, and press # to enter the menu or confirm the Settings
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Function menu diagram
1. Add an administrator 2. Add a user 3. Delete a user
1. Face registration 2. Fingerprint registration 3. Password registration 4.
Card registration
Deleting a User User number * Return # confirm
1. Face registration 2. Fingerprint registration 3. Password registration 4. Card registration
Enter *# to verify theadministrator key to access the menu
4. Modify a user
Modifying a User User number * Return # confirm
5. Time setting
Time setting 201 * Return # confirm
Step 1 Add
6. Remote control Settings
2. Delete them all
7. System Settings 8. Information Settings
1. Firmware version 2. Device ID 3. Door opening record
1.Language 2. Set the volume 3. Lock delay 4. Door status sensor delay 5. Human sensing 6. Sensing distance 7. Network Settings 8. Restore factory Settings
2.4Function Description 2.4.1.Adding an Administrator 2.4.1.1 Record your face
Wake up the door lock press *, # to enter the menu verification interface
Verify the administrator face/fingerprint/password or card (enter the main menu directly in the initial state)
Press 1 to go to the Add Administrator menu
Press 1 to register the face
According to the process in the figure above, after entering the registered
face user, please face the camera for 3s and wait to capture the face
features. After completing the registration, the door lock prompts
“registration success”. If the registration fails, repeat the above steps to
re-register the face
2.4.1.2 Add fingerprint
Wake up the door lock press *, # to enter the menu verification interface
Verify the administrator face/fingerprint/password or card (enter the main menu directly in the initial state)
Press 1 to go to the Add Administrator menu
Press 2 to register fingerprints
After entering the fingerprint registration area, place your finger in the
fingerprint failure area and collect your fingerprint six times according to
the door lock prompt. After completing the registration, the door lock prompts
“Registration succeeded”. If the registration fails, repeat the above steps to
re-register your fingerprint
2.4.1.3 Registration password
Wake up the door lock press *, # to enter the menu verification interface
Verify the administrator face/fingerprint/ password or card (enter the main menu directly in the initial state)
Press 1 to go to the Add Administrator menu
Press 3 to register your password
After entering the password registration, enter the 6-digit password in the
password keyboard area and enter the password twice according to the door lock
prompt. After completing the registration, the door lock prompts “Registration
succeeded”. If the registration fails, repeat the above steps to re-register
the password.
2.4.1.4 Registration card
Wake up the door lock press *, # to enter the menu verification interface
Verify the administrator face/fingerprint/ password or card (enter the main menu directly in the initial state)
Press 1 to go to the Add Administrator menu
Press 4 to register the card
After entering the registration card user, please put the IC card in the card reading area. After completing the registration, the door lock prompts “Registration success”. If the registration fails, repeat the above steps to re-register the card. Note: An IC card can be registered only once, not twice.
2.4.2 Adding a User 2.4.2.1 Record your face
Wake up the door lock press *, # to enter the menu verification interface
Verify the administrator face/ fingerprint/password or card (enter the main menu directly in the initial state)
Press 1 to go to the Add Administrator menu
Press 1 to register the face
According to the process in the figure above, after entering the registered
face user, please face the camera for 3s and wait to capture the face
features. After completing the registration, the door lock prompts
“registration success”. If the registration fails, repeat the above steps to
re-register the face
2.4.2.2 Add fingerprint
Wake up the door lock press *, # to enter the menu verification interface
Verify the administrator face/fingerprint/password or card (enter the main menu directly in the initial state)
Press 1 to go to the Add Administrator menu
Press 2 to register fingerprints
After entering the fingerprint registration area, place your finger in the
fingerprint failure area and collect your fingerprint six times according to
the door lock prompt. After completing the registration, the door lock prompts
“Registration succeeded”. If the registration fails, repeat the above steps to
re-register your fingerprint
2.4.2.3 Registration password
Wake up the door lock press *, # to enter the menu verification interface
Verify the administrator face/fingerprint/ password or card (enter the main menu directly in the initial state)
Press 1 to go to the Add Administrator menu
Press 3 to register your password
After entering the password registration, enter the 6-digit password in the
password keyboard area and enter the password twice according to the door lock
prompt. After completing the registration, the door lock prompts “Registration
succeeded”. If the registration fails, repeat the above steps to re-register
the password.
2.4.2.4 Registration card
Wake up the door lock press *, # to enter the menu verification interface
Verify the administrator face/fingerprint/ password or card (enter the main menu directly in the initial state)
Press 1 to go to the Add Administrator menu
Press 4 to register the card
After entering the registration card user, please put the IC card in the card reading area. After completing the registration, the door lock prompts “Registration success”. If the registration fails, repeat the above steps to re-register the card. Note: An IC card can be registered only once, not twice.
2.4.2.5 Deleting a User
Wake up the door lock press *, # to enter the menu verification interface
Verify the administrator face/fingerprint/ password or card (enter the main menu directly in the initial state)
Press 3 to access the Delete User menu
Enter the user number and press # to confirm deletion. Press * to exit
Enter the corresponding user number and press # to confirm the deletion.
Repeat operations to delete the user continuously. Press * to return to the
upper-level menu. Note: Deleting a user is to delete the key under the
corresponding user.
2.6 Modifying a User
Wake up the door lock press *, # to enter the menu verification interface
Verify the administrator face/fingerprint/ password or card (enter the main menu directly in the initial state)
Press 4 to go to the Modify User menu
Enter the user number, press # to enter the modify menu, and modify the user key according to the corresponding number
Enter the user number to be modified and press # to enter the modification
screen. Enter the number to modify the user key as required. Press * to return
to the upper-level menu. Note: After the modification, the original key is
automatically overwritten by the new key.
2.7 Time setting
Wake up the door lock press *, # to enter the menu verification interface
Verify the administrator face/fingerprint/ password or card (enter the main menu directly in the initial state)
Press 5 to enter the Time Setting menu
Enter year/month/day/ hour/minute/second and press # to confirm
Enter the time setting menu according to the process in the figure above,
enter the current time, press “#” to confirm, and press “*” to return to the
upper menu.
2.8 Remote control setting
Wake up the door lock press *, # to enter the menu verification interface
Verify the administrator face/fingerprint/ password or card (enter the main menu directly in the initial state)
Press 6 to access the remote control Settings menu
Press 1 to add a remote control and 2 to delete it
According to the procedure in the figure above, enter the remote control setting menu and press “1” to add the remote control. After entering the state of adding the remote control, press the remote control button to add the remote control. The above operations can be continued to add the remote control, and a maximum of 16 remote controls can be added. Press “2” to delete all remote controls.
2.9 System Settings 2.9.1 language
Wake up the door lock press *, # to enter the menu verification interface
Verify the administrator face/fingerprint/ password or card (enter the main menu directly in the initial state)
Press 7 to access the system Settings menu
Press 1 to enter the language Settings. You can set Chinese or English
Enter the voice Settings menu according to the procedure in the figure above.
Press “1” to select Chinese and “2” to select “English”.
2.9.2 Volume Setting
Wake up the door lock press *, # to enter the menu verification interface
Verify the administrator face/fingerprint/ password or card (enter the main menu directly in the initial state)
Press 7 to access the system Settings menu
Press 2 to enter the volume setting. You can select 0-4 to adjust the volume
According to the procedure in the figure above, enter the volume setting menu
and adjust the volume according to your personal needs; Note: The bell volume
defaults to the maximum volume and cannot be adjusted
2.9.3 Locking delay
Wake up the door lock press *, # to enter the menu verification interface
Verify the administrator face/fingerprint/ password or card (enter the main menu directly in the initial state)
Press 7 to access the system Settings menu
Press 3 to enter the lock delay setting. You can select 3-15 to adjust the lock delay
According to the procedure in the image above, enter the lock delay menu and
adjust the waiting time for unlocking the rear door without opening delay lock
according to personal needs, select 315s to adjust;
2.9.4 Gate magnetic delay
Wake up the door lock press *, # to enter the menu verification interface
Verify the administrator face/fingerprint/ password or card (enter the main menu directly in the initial state)
Press 7 to access the system Settings menu
Press 4 to enter the door magnetic delay setting. You can choose 0-5 to adjust the lock waiting time
Enter the door sensor delay menu according to the process in the image above. Adjust the automatic lock wait time after closing the door according to personal needs. Choose 05s to adjust.
2.9.5 Human body sensing
Wake up the door lock press *, # to enter the menu verification interface
Verify the administrator face/fingerprint/ password or card (enter the main menu directly in the initial state)
Press 7 to access the system Settings menu
Press 5 keys to set human body sensing, you can choose intelligent/on/off
Operate according to the process in the figure above to set the human body
sensing. Set the intelligent, on and off Settings according to personal needs.
Intelligent: When the door is open, it is closed to sense the human body. No
face is detected for 5 consecutive times. On: The detection of human body will
wake up verification
2.9.6 Inductive distance
Wake up the door lock press *, # to enter the menu verification interface
Verify the administrator face/fingerprint/ password or card (enter the main menu directly in the initial state)
Press 7 to access the system Settings menu
Press 6 to set the induction distance. You can choose far/ middle/near
Set the induction distance according to the process in the figure above. Set
the induction distance, medium, and near according to the application
scenario.
2.9.7 Network Settings
Wake up the door lock press *, # to enter the menu verification interface
Verify the administrator face/fingerprint/ password or card (enter the main menu directly in the initial state)
Press 7 to access the system Settings menu
Press 7 to set the network, press 1 to enable WIFI, and press 2WIFI to configure the network
According to the procedure in the figure above, press “1” to enable WiFi when
entering network Settings and connecting to WiFi, and thenPress “2” to start
WiFi networking. When WiFnetworking is enabled, press “5” and the light is
blinking, indicating that the network is being connected. Press “5” to
automatically turn off the light after networking success or failure.
2.9.8 factory data reset
Wake up the door lock press *, # to enter the menu verification interface
Verify the administrator face/fingerprint/ password or card (enter the main menu directly in the initial state)
Press 7 to access the system Settings menu
Press 8 to restore factory Settings, press 1 to confirm, and press 2 to cancel
According to the procedure in the figure above, enter factory Settings
restoration and press “1” to confirm factory Settings restoration. After
factory restoration, all user information in the door lock will be cleared.
2.9.9 Query Information
Wake up the door lock press *, # to enter the menu verification interface
Verify the administrator face/fingerprint/ password or card (enter the main menu directly in the initial state)
Press 8 to enter the information query menu
Press 1 to view the firmware version, 2 to view the device ID, and 3 to view the door opening record
To query the door lock information, press “2” or “8” to check the door opening record, and press “*” to exit
Ha ha lock Software
1. Scan the QR code below to enter the “hah”a lock software”
2Small program use instructions This small program uses Bluetooth
communication connection, when using the phone and
the door lock save within 5 meters distance to ensure the signal is excellent.
2.1 adding door locks
Enter the mini program, refer to the figure above, click “+ Add” to search the
door lock, click the searched door lock, connect and bind, modify the door
lock name, click “OK” to complete the door lock addition. 2.2 Adding a User
Click Add user, you can control the door lock through the mobile phone for
user key registration.
2.3 User Management
Click User management, you can connect the door lock through the mobile phone
to add, modify and delete user information.
2.4 Record inquiry/attendance
Click Record query to enter the query interface. You can connect the door lock
with Bluetooth to obtain the door lock record. You can also operate according
to the prompts to generate the attendance report.
2.5 Temporary password
Enter the temporary password menu, enter the lock administrator password,
generate a temporary password for a limited time, and share the temporary door
opening.
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2.6 Time setting
The small program connects the door lock through Bluetooth, and corrects the
time of the door lock with one key, which is convenient and simple.
2.7 Settings
Use small program to connect the door lock through Bluetooth, you can modify
the door lock parameter Settings, convenient and quick to set the door lock
parameters for the best use effect. 2.8. Firmware upgrade Through the small
program directly upgrade the lock firmware, convenient and concise. 2.9. Share
connections Authorize others to connect the management door lock through the
small program, convenient for many people to use management
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WIFI networking settings
First, download the graffiti APP Use your mobile phone to scan the QR code
below to download the APP, or search the APP market to download the app. APP
graffiti
. Registration and Login Enter the [Graffiti Intelligence] APP, click the
login
button, enter the account number and log in. If you don’t have an account, you
need to register it first. Users can also use QQ or WeChat to log in, and they
can log in to the system after the authorization page.
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Third, add equipment After entering the APP, click the “+”at the top right of
the homepage
to add equipment, and enter the page of “Add Equipment”; Select [Security
Sensing] and click “Wi-Fi” to jump to the next page;
Select the 2.4GHz Wi-Fi network, select WIFI and enter the password, and click
[Next].
18 18
Click’ Confirm that the keyboard lights flash’ and click Next.
After entering the’ Add Equipment’ page, keep waiting, go to the smart door
lock and operate, and let it enter the networking mode.
Press * and # in the door lock, enter the administrator password, enter the
lock management menu, and press 3-3-1 to enter the networking settings.19
If the distribution network fails, the user can select [Switch distribution
mode] and select the hot-spot distribution mode. Connect to the Wi-Fi hotspot
that starts with SmartLife, and follow the mobile phone operating instructions
to configure the network.
19
Note: Some device hotspot names may be custom names.
Electric quantity display
Remote unlocking
Member management Alarm prompt
Other settings
opening log
20 20
Fourth, remote unlocking When the doorbell rings, the user’s mobile phone can
receive the remote unlocking message push. Click the remote unlock and click
[OK].
21
Personal Center
The personal information page is used to display personal account information,
where users can set their avatars, modify their login passwords, bind their
mobile phone numbers, and set gesture passwords. Click [I] to enter the
personal center page; Click [Click here to set nickname];
Click [Account and Security] to modify the login password or set the gesture to unlock it. After opening the gesture password, you need to enter the created gesture password to enter the APP.
22
Equipment alarm
After Graffiti APP receives alarm messages such as illegal users, hijacking,
low battery, doorbell ringing, etc., the [Alarm] icon at the bottom of the
smart door lock interface will light up yellow to remind you.
The user can view the alarm information by clicking the [Alarm] icon at the
bottom of the intelligent door lock interface.
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23
Equipment sharing Click [Member Management] to enter the [Select Member Type]
interface; Click [Add Now] and enter the name and account number of the
added member to share the equipment under your account with the new member,
and the other party can operate the equipment.
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After-sales service and guarantee
1. If customers comply with the use, maintenance and maintenance of all
products (product user manual), quality problems occur within the warranty
period (one year warranty period), such as missing parts, functionalfailure,
connection line breakage, etc., the company provides free on-site repair and
free replacement of damaged parts for users; 2. The company can provide paid
after-sales service for any problem caused by improper use, maintenance or
maintenance of the products by customers; 3, if you need to send people to the
site to deal with quality problems, receive customer service requirements
after on-site service, on-site processing and settlement of production
After-sales service outside the warranty period
1. The company provides after-sales service during the life cycle of the
products, including operation, use, technical performance, troubleshooting and
other aspects of the consultation and deal with product quality problems; 2,
through the telephone to guide customers to solve product failures, or to
provide solutions to users, users themselves to implement, free service; 3. If
it is necessary to send personnel to the site to deal with product failures,
the company will provide paid after-sales service; 4. If parts need to be
replaced outside the warranty period, the company will provide them with
compensation.
Daily maintenance and maintenance
1. Do not let the lock surface contact with corrosive substances, so as to
avoid damaging the protective layer of the lock surface and affecting the
gloss of the lock surface. 2. If the door is deformed, the friction of the
combined lock tongue entering the door frame box will be too large, and the
extension cannot be completed. At this time, the position of the door buckle
should be adjusted. 3. After using the fingerprint window for a long time, the
surface will be stained with dirt or wet. Please wipe it gently with a dry
soft cloth. 4. After the alarm of insufficient battery, please replace the
battery immediately to ensure the normal use of the door lock. 5. Do not use
hard or sharp objects to scratch the surface of the fingerprint collection
window (including fingernails). 6, each time the fingerprint collection,
finger fingerprint part flat fingerprint reader. 7. If the lock is not
flexible or can not maintain the correct position, professionals should be
asked to fill the lock core with mechanical lubricating oil. 8. Keep the
lubricant in the rotating part of the lock body regularly to ensure its smooth
rotation and prolong its service life. It is recommended to check once a half
year or a year, and check whether the fastening screws are loose to ensure
fastening.
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Repair card
Dear customers, the purchase of this product warranty service provisions
are as follows; Under normal use, damage caused by product quality within
one year from the date of purchase belongs to the scope of warranty, and
damage caused by human causes is not in the scope of warranty. The
following circumstances do not fall under the scope of warranty:
1. Damage caused by improper installation, use, maintenance and storage of
the user;
2. Damage is caused by self-transportation, disassembly, displacement or
disassembly at non-special after-sales service points;
3. Damage caused by irresistible natural disasters;
4. No warranty card, valid invoice or proof of purchase;
Mr/Ms:
.
ContactNumber:
.
ContactAddress:
.
Maintenance record:
.
5, the need to provide warranty card;
6. Once this warranty card is issued, if it is lost, it will not be
reissued. Please keep it properly.
Note: The Company reserves the right to amend the above provisions, and
has the final interpretation of the warranty service under the condition
that it does not violate national laws.
Please keep the instruction properly for later use; The instructions are
subject to change without prior notice. The Company does not assume any
accident or harm caused by user’s
wrong operation
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