2021 F-150 Vehicle

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Product Information

Specifications

• Product: 2021 Model Year F-150 Vehicles
• Manufacturer: Ford Motor Company
• Assembly Plants: Dearborn, Kansas City
• Build Dates: May 20, 2021 – December 10, 2021
• Affected Vehicles: 159 in the US

Product Usage Instructions

Safety Recall Information

Before demonstrating or delivering any affected vehicles, update
the BCM configuration using the FDRS service tool. This service
must be done at no charge to the vehicle owner.

Owner Notification

Owner letters will be mailed the week of July 1, 2024. Dealers
should repair affected vehicles upon arrival, regardless of
customer notification status.

Service Guidelines

For new vehicle storage guidelines, refer to EFC13033, Storage
Guidelines for New Vehicles. Follow the Rental and Claiming
sections for further details.

Mobile Service and Support

Mobile service, pick-up & delivery, and mobile repair should
be made available for all customers to assist with completing the
recall service.

FAQ

Q: What should dealers do if they receive an affected

vehicle?

A: Dealers should repair any affected vehicles that arrive at
their dealerships, even if the customer has not received a
notification letter.

Q: What is the penalty for not completing the recall

service?

A: Federal law requires dealers to complete the recall service
before delivering a new vehicle. Violation could result in a civil
penalty of up to $27,168 per vehicle.

Q: How can I get assistance or ask questions about the

recall?

A: Contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site accessible through the Professional
Technician System (PTS) website.

“`

Stacy L. Balzer Director Service Engineering Operations Ford Customer Service Division

TO:

All U.S. Ford and Lincoln Dealers

Ford Motor Company PO Box 1904 Dearborn, Michigan 48121
June 19, 2024

SUBJECT:

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 24S38 Certain 2021 Model Year F-150 Vehicles Equipped with On-Board Scales Backup Lamps Inoperative

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant

Build Dates

F-150

2021

Dearborn

May 20, 2021 through November 22, 2021

F-150

2021

Kansas City

August 21, 2021 through December 10, 2021

US population of affected vehicles: 159. Affected vehicles are identified in OASIS and FSA VIN Lists.

REASON FOR THIS SAFETY RECALL
The affected vehicles received an Over-the-Air (OTA) software update to the Body Control Module that inadvertently changed a parameter configuration that communicates backup lamp configuration status. The backup lamps will not illuminate when vehicle is engaged in reverse gear with this parameter configuration setting. Back-up lamps that do not illuminate when the vehicle is engaged in reverse gear may not alert other motorists or road users that the vehicle is reversing, increasing the risk of a crash.

SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to update the BCM configuration using the FDRS service tool. This service must be performed on all affected vehicles at no charge to the vehicle owner. For new vehicle storage guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.
To assist vehicle owners to have this repair completed when parts are available, dealers should:
· Arrange for a mobile repair at the owner’s location, or: · Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs.
o Re-deliver the owner’s vehicle after repairs have been completed. o Pick-Up & Delivery, and mobile service should be made available for all customers.
Refer to the Rental and Claiming sections for further details.

OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of July 1, 2024. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $27,168 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

Copyright 2024 Ford Motor Company

ATTACHMENTS · Administrative Information · Labor Allowances and Parts Ordering Information · Technical Instructions · Mobile Service Repair Assessment · Mobile Repair/Vehicle Pick-Up & Delivery Record · Owner Notification Letters
QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely, Stacy L. Balzer
Copyright 2024 Ford Motor Company

Safety Recall 24S38

Administrative Information Page 1 of 4

MOBILE SERVICE REPAIR ASSESSMENT LEVEL
· All repairs in this program have the following assessment level. – Mobile Reprogramming
MOBILE REPAIR RECOMMENDATIONS
· Confirm with the customer a mobile repair is feasible. · Check OASIS before going to the customer’s home or business to confirm if any other
outstanding FSA needs to be completed. · Transportation ­ due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination: · Printed Technical Instructions. · Printed Repair/Work Order or any other necessary documentation as customer copy(s) o Documents could also be emailed to the customer. · Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
MOBILE REPAIR QUESTIONS AND ASSISTANCE
· For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC contact ID#.
· Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline: 800-325-5621.
OASIS ACTIVATION
OASIS will be activated on June 19, 2024.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on June 19, 2024. Owner names and addresses will be available by July 19, 2024.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
· Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealers for an appointment to have their vehicles remedied as soon as practicable.
· Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
· Correct other affected vehicles identified in OASIS which are brought to your dealership. · Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.

Copyright 2024 Ford Motor Company

Safety Recall 24S38

Administrative Information Page 2 of 4

STOCK VEHICLES
· Correct all affected units in your new vehicle inventory before delivery. · Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
BRANDED / SALVAGED TITLE VEHICLES Affected branded / salvaged title vehicles are eligible for this recall.
OWNER REFUNDS
· This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
· Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed before the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at PO Box 6251, Dearborn, MI 48121-6251.
· Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
· Refunds will only be provided for the cost associated with back-up lamp repairs.
RENTAL VEHICLES Rental vehicles are not approved for this program.
MOBILE REPAIR CLAIMING QUESTIONS Dealers participating in the Remote Experience Program:
· Ford Dealers – refer to EFC14125, 2024 Remote Experience Program. · Lincoln Retailers – refer to EFC14164, 2024 Remote Experience Program.
Dealers NOT participating in the 2024 Remote Experience Program: · For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. Work with the Dealership warranty administrator to create an SSSC contact ID#. · Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline: 800-325-5621.

Copyright 2024 Ford Motor Company

Safety Recall 24S38

Administrative Information Page 3 of 4

PICK-UP & DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program: · Ford Dealers – Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery Offset section for additional details.

PICK-UP & DELIVERY- Non-participating Dealers
Ford Dealers not participating in the 2024 Remote Experience Program for Pick- Up & Delivery are authorized to claim unique services for completing this program.
· Dealers are authorized to claim one-half labor hour per repair for vehicle Pick-Up & Delivery services. Refer to Labor Allowances for details.
· Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order documentation.

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
· For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 ­ Ford & Lincoln Program Policies / General Information & Special Circumstances for FSAs / Related Damage.
· For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
o Ford vehicles ­ 3 years or 36,000 miles
· For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site before completing the repair.

CLAIMS PREPARATION AND SUBMISSION
· Technician Competency Requirement: The STST Competency 10 certification requirement in the U.S. market only will be enforced starting with repair orders opened on or after April 1, 2024. FSA repairs will reject if the repairing technician is not certified in STST Competency 10 FSA. See EFC14251 for more details.
· Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number 24S38 is the subcode.
o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.

· Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with the same claim type and subcode as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.

· Refunds: Submit refunds on a separate repair line.

– Program Code: 24S38

– Misc. Expense: ADMIN

– Misc. Expense: REFUND

– Misc. Expense: 0.2 Hrs.

o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.

Copyright 2024 Ford Motor Company

Safety Recall 24S38

Administrative Information Page 4 of 4

CLAIMS PREPARATION AND SUBMISSION (continued)
· Pick-Up & Delivery: o Dealers participating in the Remote Experience Program ­ Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery (PDL) Offset section for additional details. o Dealers NOT participating in the Remote Experience Program ­ Dealers may claim one-half labor hour per repair for vehicle Pick-Up & Delivery services. Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order documentation.
· Mobile Repair:
o Dealers participating in the Remote Experience Program ­ Ford Dealers – refer to EFC14125, 2024 Remote Experience Program. Lincoln Retailers – refer to EFC14164, 2024 Remote Experience Program.
o Dealers NOT participating in the Remote Experience Program ­ Mobile repair allowances can be claimed for dealer-performed mobile repairs. Dealers that are working with Ford-contracted mobile repair companies should refer to those companies for claiming instructions.
For dealer-performed mobile repairs, retain a copy of the Service Management signed record (see Repair Procedure Improvement & Revised Labor Time), with the repair order documentation.
Claim the mobile repair allowance Labor Operation Code 24S38MM along with the applicable Labor Operation Code for the repair (refer to the Labor Allowances table in Labor Allowances and Parts Ordering Information).

Copyright 2024 Ford Motor Company

Labor Allowances and Parts Ordering Information Page 1 of 1
Safety Recall 24S38

LABOR ALLOWANCES
Description
Using FDRS, Update the BCM Configuration Data
Mobile Service: This allowance is only for non-eligible 2024 Remote Experience Program Dealers. Can be used when the repair takes place away from the dealership. If Additional Time is Required Due to Travel, Please Submit an SSSC Approval Form.
Vehicle Pick-Up & Delivery Allowance: This allowance is only for non-eligible 2024 Remote Experience Program Dealers. NOTE: This allowance is for dealer- performed vehicle PickUp & Delivery for dealership repairs only. Can only be claimed once, regardless of outstanding FSAs repaired.
PARTS REQUIREMENTS / ORDERING INFORMATION Parts are not required to complete this repair.

Labor Operation 24S38B 24S38MM
24S38PP

Labor Time 0.3 Hours 0.5 Hours
0.5 Hours

Copyright 2024 Ford Motor Company

TECHNICAL INSTRUCTIONS PAGE 1 OF 2
SAFETY RECALL 24S38
CERTAIN 2021 MODEL YEAR F-150 VEHICLES EQUIPPED WITH ON-BOARD SCALES — BACKUP LAMPS INOPERATIVE
SERVICE PROCEDURE
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification requirement, for U.S. market only, will be enforced starting with repair orders opened on or after April 1, 2024. Field Service Action (FSA) repairs will reject if the repairing technician is not certified in STST Competency 10 FSA. See Electronic Field Communication (EFC) 14251 for more details.
Module Programming
NOTE: Program appropriate vehicle modules before performing diagnostics and clear all Diagnostic Trouble Codes (DTCs) after programming. For DTCs generated after programming, follow normal diagnostic service procedures.
1. Connect a battery charger to the 12 Volt (V) battery.
· Use of a heavy-duty charger is recommended to maintain proper battery voltage during this procedure.
NOTE: Verify the negative cable of the charger is installed on a chassis or engine ground and not the 12V battery negative terminal to prevent the battery saver mode from activating on the vehicle.
NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure there is a good internet connection and the Vehicle Communication Module (VCM) is properly connected to the Data Link Connector (DLC).
2. Log into Ford Diagnostic and Repair System (FDRS).
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is run. Vehicle identification data appears on the screen when this is complete.
3. Click Read VIN from Vehicle or manually enter the Vehicle Identification Number (VIN).
NOTE: Available modules are shown on the left hand (LH) side of the screen and available procedures are listed on the right hand (RH) side of the screen. Modules that are communicating are highlighted in green.
4. Select Toolbox tab.
5. From the list on the LH side of the screen, select the BCM.
6. From the list on the RH side of the screen, select BCM – Body Control Module (BCM) Configuration.
7. Click RUN. Follow all on-screen instructions carefully.
CPR © 2024 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2024

TECHNICAL INSTRUCTIONS PAGE 2 OF 2
SAFETY RECALL 24S38
8. Disconnect the battery charger from the 12V battery once the programming has completed.
9. Verify proper operation of the back-up lamps. Are both back-up lamps illuminated?
Yes – This Field Service Action (FSA) is complete. No – Follow Diagnostic procedures in Workshop Manual (WSM).
Important Information for Module Programming
NOTE: When programming a module, use the following basic checks to ensure programming completes without errors.
· Make sure the 12V battery is fully charged before carrying out the programming steps and connect FDRS/scan tool to a power source.
NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.
· Inspect the Vehicle Communication Module II (VCM II)/Vehicle Communication Module III (VCM III) or the Vehicle Communication and Measurement Module (VCMM) and the cables for any damage. Make sure scan tool connections are not interrupted during programming.
· A hardwired connection is strongly recommended. · Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors. · Turn the accessories back on after programming has completed. · Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,etc.). · Follow all scan tool on-screen instructions carefully. · Disable FDRS/scan tool sleep mode, screensaver, hibernation modes. · Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause
errors within the programming inhale process.
Recovering a module when programming has resulted in a blank module
a. Disconnect the VCM II/VCM III or the VCMM from the data link connector (DLC) and your computer. b. After ten seconds, reconnect the VCMII/VCMIII or the VCMM to the DLC and the PC. Launch FDRS.
The VCMII/VCMIII or the VCMM icon should turn green in the bottom right corner of the screen. If it does not, troubleshoot the FDRS to VCM connection. c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle” and proceed through the Network Test. d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed, select “No” and continue through the installation application. e. Once programming has completed, a screen may list additional steps required to complete the programming process. Make sure all applicable steps are followed in order.
CPR © 2024 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2024

Mobile Service Repair Assessment Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 24S38 Certain 2021 Model Year F-150 Vehicles Equipped with On-Board Scales Backup Lamps Inoperative
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin Within the Administrative Information Attachment of the dealer bulletin a mobile service repair assessment level(s) will be provided. These assessment levels have been determined using the amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels – Mobile Reprogramming – Light Mobile Service – Enhanced Mobile Service – Advanced Mobile Service – Wheel and Tire Mobile Service – Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment. ­ Mobile Reprogramming · Module Programming or similar type services · Minimum tools maybe required other than an IDS/FDRS setup · FDRS programming that requires internet connection (wi-fi or mobile hotspot) · Make sure vehicle has a charge port to ensure battery voltage is maintained during flashing of the module(s) · Repairs not greater than 1 hour in length (including time to wait for programming) Note: The location will need a charging station or wall box to maintain the 12-volt battery.
­ Light Mobile Service · Interior repair procedures that do not require seat, dash, or headliner removal · Under hood repairs that do not require large component removal · Exterior repairs that do not require large component/panel removal · Repairs may require standard hand tools (Access to a Technician starter kit or similar)
Copyright 2024 Ford Motor Company

Mobile Service Repair Assessment Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 24S38 Certain 2021 Model Year F-150 Vehicles Equipped with On-Board Scales Backup Lamps Inoperative
­ Enhanced Mobile Service · A two-person process is required anytime a procedure requires work under the
vehicle · Brake Inspection and Brake Repair/Replacement · Limited Suspension Component replacement (no alignment) · Under Vehicle access for limited repairs (no large component removal) · Vehicle Check Up – VCU · Pre-Delivery Inspection – PDI · Used Car Inspection/Presale Inspection · May require floor jack, jack stands, and impact tools Note: Wheel lock may be required.
­ Advanced Mobile Service · Fluid Exchange/Oil Change · Light Repairs · Brake Hydraulic Repairs
­ Wheel and Tire Mobile Service · Tire Removal from Wheel · Tire Balancing · Tire Repair Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire Changer required.
­ Not a Mobile Service Repair · Large component removal · BEV Battery Replacement · Requires a vehicle hoist ­ to complete the repair (more than inspection) · Required vehicle alignment · Requires significant vehicle disassembly · Repairs greater than 2-3 hours · Any repairs that require M-Time · Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle
Copyright 2024 Ford Motor Company

Mobile or Pick-Up and Delivery Repair Record Page 1 of 1
Safety Recall 24S38
Mobile Repair / Vehicle Pick-Up and Delivery Record
VIN ____ received (check one): Mobile Repair Pick-up and/or delivery service
As outlined below for the 23S38 Field Service Action program.

Mobile Repair ­ Date: ___

Pick-up

OR ­ Date: ___

Delivery

­ Date: ___

Repair Order # Service Manager Signature

Repair Order Date Date

References

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