Plantronics Bluetooth Headset System User Guide
- June 7, 2024
- Plantronics
Table of Contents
Plantronics Bluetooth Headset System
Headset overview
Charge case overview
Charge case LEDs; indicates
case/headset battery status
Charge case: Touch the icon to display the charge case battery status
Headset: Touch the icon to display the headset battery status
Micro-USB charge port
It takes 90 minutes to fully charge the charging case. When fully charged, the charging case provides an extra 10 hours of battery life for the headset. The optional Bluetooth USB adapter is stored in the charging case.
Charge
It takes 90 minutes to fully charge the headset. The indicator light turns off
once charging is complete.
TIP To reset the accuracy of the talk time prompt, deplete the headset
battery then charge fully.
Headset LED behavior while charging with micro USB cable
Off Charging complete
Battery high
Battery medium
Battery low
Battery critical
Check headset battery status
There are several ways to check your headset battery status.
- Wearing the headset, tap the Call button and listen to the voice alert.
- When not wearing the headset, tap the Call button and observe the headset LEDs.
- Check Plantronics Hub home screen.
Use the charging case
A fully charged case can supply an additional 10 hours of headset talk time. It takes 90 minutes to fully charge the charging case. It takes 2 hours to fully charge the headset and charge the case together.
IMPORTANT The charging case is placed in deep sleep mode after manufacturing to save power and protect the battery. To wake up the charging case, plug it into a power source for a minimum of 1 minute. The LEDs flash when charging.
Check the charge case or headset battery status by touching/swiping either the case or headset icons. The LEDs indicate the battery status.
Battery status LEDs for charge case and headset
Battery high
Battery medium
Battery low
Battery critical; Recharge case/headset
Fit
Adjust the fit
The loop of the gel ear tip tucks into the back curve of your ear for a stable fit.
- With the headset powered off, replace the ear tip with an alternate size if it feels loose or tight in your ear.
- To adjust the fit, rotate the ear tip on the headset or add the optional clip-on earloop.*
NOTE *Using a clip-on earloop may decrease sensor sensitivity. Turn off sensors for better performance.
Pair
NOTE If your phone supports Near Field Communication (NFC), go to NFC pairing.
Bluetooth pairing
-
Wearing your headset, power it on. You hear “pairing” in the default language. The headset LED flashes red and blue.
-
Activate Bluetooth® on your phone to search for new devices.
· iPhone > Settings > Bluetooth > On
· Android > Settings > Bluetooth > On > Scan
NOTE *Menus may vary by device. -
Select ” PLT V3200 Series.” If necessary, enter four zeros (0000) for the passcode or accept the connection. Once successfully paired, you hear “pairing successful.”
Use with computer
Your Bluetooth USB adapter comes pre-paired to your headset.
- Turn on your headset and insert the Bluetooth USB adapter into your laptop or PC.
- The USB adapter LED flashes blue and then turns solid blue to indicate the headset is connected to the USB adapter. If you are wearing your headset you will hear “PC connected” to indicate the connection has been established. When on a call, the LED on the USB adapter will flash blue. When not on a call the LED will be solid blue.
- OPTIONAL Load Plantronics Hub for Windows and Mac by visiting plantronics.com/software. This will allow you to customize your headset behavior through advanced settings and options.
Configure for media
Your USB Bluetooth adapter comes ready to take calls, but listening to music takes some additional configuration.
Windows
- To configure your Bluetooth USB adapter to play music, go to the Start menu > Control Panel > Sound > Playback tab. Select Plantronics BT600, set it as the Default Device, and click OK.
- To pause music when you place or receive calls, go to the Start menu > Control Panel > Sound > Communications tab and select the desired parameter.
Mac
- To configure the Bluetooth USB adapter, go to the Apple menu > System Preferences > Sound. On both the Input and Output tabs, select Plantronics BT600.
USB Bluetooth adapter
USB LEDs
Red and blue flashes
Solid Blue
Blue flashes
Solid red
Purple flashes
What they mean
Pairing
Pairing successful; Connected
On a call
Mute active
Streaming music/media from computer
Pair USB adapter again
- Insert the high-fidelity Bluetooth USB adapter into your laptop or computer and wait for your computer to recognize it.
- Put your headphones in pair mode.
- Put your Bluetooth USB adapter into pair mode by gently pressing and holding the pair button with a pen or paperclip until the Bluetooth USB adapter flashes red and blue.
Pairing is successful when you hear “pairing successful” and the Bluetooth USB adapter LED is solid blue.
NFC pairing
- Ensure NFC is on and your phone’s display is unlocked.
- Tap and hold the headset to the phone’s NFC tag location until NFC pairing completes. If necessary, accept the connection.
NOTE The headset’s NFC tag is located on the top of the headset. Phone NFC tag locations vary.
Pair mode
With your headset powered on, press and hold the Call button until you hear
“pairing.”
Load software
NOTE Some softphones require the installation of Plantronics Hub for
Windows and Mac to enable headset control (answer/end and mute) functionality.
• Download Plantronics Hub for Windows/Mac by visiting
plantronics.com/software.
• Download Plantronics Hub for iOS/Android by visiting
plantronics.com/software, the App Store, or Google Play.
Manage your headset settings with your computer or mobile device with
Plantronics Hub for Windows and Mac or Plantronics Hub for iOS and Android,
respectively.
The Basics
Make/Take/End Calls
Answer a call
Choose:
• Put on the headset to answer calls, or
• Say “answer” after the call is announced, or
• Tap the Call button
Answer a second call
First, tap the Call button to end the current call, then tap the Call button
again to answer the new call.
End a call
Tap the Call button to end the current call.
Reject a call
Choose:
• Say “ignore” after the call is announced, or
• Press the Call button for 2 seconds
Redial last outgoing call
Double-tap the Call button.
Mute
During a conversation, press the Mute button. You hear “mute on” or “mute
off.”
Mute reminder
If the mute reminder is on, an alert repeats when you speak to remind you that
mute is activated. Customize your settings in Plantronics Hub.
Caller Announcement (mobile phone only)
When wearing your headset, you will hear the name of a contact calling so you
can decide whether to answer or ignore the call without having to check the
phone screen. An incoming caller name is announced:
• if your phone supports Phone Book Access Profile (PBAP)
• if you granted access to your contacts during the pairing process (for many
mobile phones, this is a preset out-of-the-box and may not be necessary)
• if the caller is stored in the phone’s contacts list
An incoming caller’s name is not announced: if the caller is unknown,
unlisted, blocked, or the language is not supported.
Voice control
Siri, Google Now ™, Cortana When not on a call, press and hold the Voice
button for 2 seconds until you hear the tone. Wait for the phone prompt to
activate voice dialing, search, and other smartphone voice controls.
Adjust the volume
Toggle the Volume button up (+) or down () during a call or while streaming
audio. While not on a call or streaming audio you can toggle the Volume button
to adjust the volume level for Caller Announce and other voice prompts.
Adjust headset microphone volume (softphone)
Place a test softphone call and adjust softphone volume and PC sound volume
accordingly.
Play or pause streaming audio
When not on a call, press the Play/Pause button for 2 seconds to either pause
or resume playback of streaming audio.
NOTE You must pause your streaming audio before you use your headset’s
voice commands to initiate an outbound call with your headset (call back or
voice dial).
NOTE If you power off the headset or go out of phone range while
streaming audio, your headset will not play/pause the stream upon reconnecting
until you manually resume streaming with your phone.
Use sensors
Smart sensors respond when you put on or take off your headset. Customize with
Plantronics Hub. Below describes default settings.
With active sensors
Mobile/softphone call
Music/media
Lock headset
putting on the headset will:
answer the call
resume music/media (if playing previous to taking off)*
unlock the Call button
taking off the headset will:
keep call in headset
pause music/media (if playing)*
lock the Call button to avoid accidental calls
NOTE *Functionality varies by application. May not function with web- based apps.
Reset sensors
You may need to reset the sensors if they are not working as expected.
To reset your sensors, connect the headset directly to your computer’s USB
port, and place it, with the ear tip up, on a flat non-metallic surface for
more than 10 seconds.
Disable sensors
You can disable your headset smart sensors in several ways:
• Manage sensors through Plantronics Hub software
• Hold both the Mute and Call buttons for more than 4 seconds until the LED
flashes purple then red. Repeat to reactivate; the LED flashes purple than
blue
NOTE Sensors cannot be disabled while streaming audio.
More Features
Select language
You can wirelessly charge your headset language using Plantronics Hub
software. Download: plantronics.com/software. Choose:
• With your headset paired to your smartphone, select headset language in
Plantronics Hub for iOS/ Android
• With your headset connected to your computer via USB adapter or cable,
select headset language in Plantronics Hub for Windows/Mac
USB adapter not included in all models.
Voice alerts list
Following is a list of common voice alerts. You can use Plantronics Hub to
customize some of these alerts. Download Plantronics Hub at
plantronics.com/software
- “Answering call”
- “Battery low”
- “Redialing last outgoing call”
- “Incoming call”
- “Mute on/mute off”
- “No phone is connected”
- “Pairing”
- “Pairing incomplete, restart headset”
- “Pairing successful”
- “Power on/off”
- “Phone X connected/disconnected”
- “Recharge headset”
- “Smart sensors on/off”
- “Battery high”
- “Volume maximum/minimum”
Modify the answer/ignore voice commands
Enable or disable the answer/ignore voice commands using Plantronics Hub.
Visit plantronics.com/software.
Use two phones
Multipoint technology lets you pair a second phone and answer calls from
either phone. Once you have paired your two phones, it’s easy to answer calls
from either phone. When on a call, you will hear a ringtone notification of
the incoming call from the second paired phone. To answer a second call from
the other phone, you must end the current call (tap the Call button) so the
new call automatically answers. If you choose to not answer the second call,
it will go to voicemail.
Change headset settings
You can manage your headset settings by using Plantronics Hub for Windows/Mac
on your computer or Plantronics Hub for iOS/Android on your mobile device.
Visit plantronics.com/software.
Settings that can be changed include:
- Headset language
- Answering call alert
- Mute
- Mute reminder
- Smart sensors
- Firmware update
- Streaming audio (A2DP)
- HD Voice (wideband audio)
- Caller ID on/off
- Call answer/ignore
- Audio channel tone
- Restore default settings
- Find MyHeadset: clear event history
Update firmware
Keep your firmware up-to-date to improve performance and add new features to
your headset.
Update your firmware using your computer or mobile device with Plantronics Hub
for Windows/Mac or Plantronics Hub for iOS/Android, respectively. Download
Plantronics Hub at
plantronics.com/software.
Choose
- Plantronics Hub for Windows/Mac: With your headset connected to your computer, check Updates for available firmware update
- Plantronics Hub for iOS/Android: With your headset paired to your smartphone, check Settings for available firmware update While updating firmware:
- Remove your headset from your ear. Do not use your headset or device until the update is complete.
- Disconnect your headset from other devices such as phones, tablets, and computers
- Do not start a second update from a second device
- Do not stream media on your smartphone
- Do not answer or place a call
NOTE Smartphone: If you receive a lot of calls, emails, or texts, try turning on the Do Not Disturb feature in your smartphone’s settings while you update.
Headset recovery
If you have several failed attempts at an over-the-air firmware update, or if your headset becomes unresponsive, take the following steps:
- Download and install Plantronics Hub for Windows/Mac at plantronics.com/software
- Connect your headset to your computer using a USB cable
- Open Plantronics Hub, go to Help > Support > Firmware Updates & Recovery, and enter your Product ID (PID) to complete the recovery
Find your Product ID (PID). Choose:
• Plantronics Hub’s headset recovery instructions
• Plantronics Hub’s home screen
Troubleshooting
Callers can’t hear me.
- Ensure the headset is paired and connected to your phone.
- On your smartphone, check the audio source to make sure that the audio is directed to the headset and not another audio output.
- Reposition the headset on your ear as the sensors may not be detecting it is on.
- Reset your sensors to recalibrate them. See Reset sensors.
- Disable your sensors as they may be incompatible with your specific ear shape.
- Using your clip-on earloop may decrease sensor sensitivity. Turn off sensors for better performance.
- Disable HD Voice (Wideband Audio) with Plantronics Hub application as this setting may be incompatible with your phone.
I can’t hear callers or music.
- Ensure the headset is paired and connected to your phone.
- On your smartphone, check the audio source to make sure that the audio is directed to the headset and not another audio output.
- Reposition the headset on your ear as the sensors may not be detecting it is on.
- Reset your sensors to recalibrate them. See Reset sensors.
- Disable your sensors as they may be incompatible with your specific ear shape.
- Using your clip-on earloop may decrease sensor sensitivity. Turn off sensors for better performance.
My headset will not achieve 6 hours of talk time after it is fully charged.
- Ensure the headset is paired and connected to your phone.
- Disable HD Voice (Wideband Audio) which uses more power.
- Completely discharge your headset’s battery then give it a full charge.
- Some phones have less efficient Bluetooth connections and will not allow for an optimal talk time of 6 hours. The talk-time remaining estimate is partly calculated by your historical use so inconstancies in an estimate may occur based on your particular use patterns.
Support
0800 410014
For warranty details, go to plantronics.com/warranty.
NEED MORE HELP?
plantronics.com/support
Plantronics, Inc.
345 Encinal Street
Santa Cruz, CA 95060
United States
Plantronics B.V.
Scorpius 171
2132 LR Hoofddorp
Netherlands
© 2017 Plantronics and Voyager are trademarks of Plantronics, Inc. registered
in the US and other countries, and PLT is a trademark of Plantronics, Inc. The
Bluetooth trademark is owned by Bluetooth SIG, Inc. and any use of the mark by
Plantronics, Inc. is under license. Google Play and the Google Play logo are
trademarks of Google Inc. The N-Mark is a trademark or registered trademark of
NFC Forum, Inc. in the United States and in other countries. All other
trademarks are the property of their respective owners.
Patents: US 9,264,792; D717,771; D730,877; D766,209; patents pending.
208304-06 (06.17)
References
- Poly | Video Conferencing, Conference Phones & Headsets | Poly, formerly Plantronics & Polycom
- plantronics.com/software
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