plantronics Voyager 3200 Series Bluetooth Headset User Guide
- June 3, 2024
- Plantronics
Table of Contents
Voyager 3200 Series Bluetooth Headset
User Guide
Headset Overview
| Bluetooth pair
---|---
| Near Field Communication (NFC) pair
| Call
| Play/Pause
| Volume
| Micro-USB charge port
| Headset LED (indicator light)
| Voice control (Siri, Google Now, Cortana)
| Mute
| Power
Be safe
Please read the safety guide for important safety, charging, battery, and
regulatory information before using your new headset.
Optional charge case
overview
| Charge case LEDs; indicates case/headset battery status
---|---
| Charge case: Touch the icon to display the charge case battery status
| Headset: Touch the icon to display the headset battery status
| Micro-USB charge port
It takes 90 minutes to fully charge the charging case. When fully charged, the charging case provides an extra 10 hours of battery life for the headset.
Charge
It takes 90 minutes to fully charge the headset. The indicator light turns off
once charging is complete.
TIP To reset the accuracy of the talk time prompt, deplete the headset battery
then charge it fully.
TIP To check the headset battery status, tap the Call button while wearing your headset or tap the Voice button and say “check the battery.”
Check the headset battery status
There are several ways to check your headset battery status.
- Wearing the headset, tap the Call button, and listen to the voice alert.
- When not wearing the headset, tap the Call button and observe the headset LEDs.
- Check Plantronics Hub home screen.
Use the charging case
A fully charged case can supply an additional 10 hours of headset talk time.
It takes 90 minutes to fully charge the charging case. It takes 2 hours to
fully charge the headset and charge the case together.
IMPORTANT The charging case is placed in deep sleep mode after
manufacturing to save power and protect the battery. To wake up, up the
charging case, and plug it into a power source for a minimum of 1 minute. The
LEDs flash when charging.
Check the charge case or headset battery status by touching/swiping either the
case or headset icons. The LEDs indicate the battery status.
Battery status LEDs for charge case and headset
| Battery high
---|---
| Battery medium
| Battery low
| Battery critical; Recharge case/headset
Fit
Adjust the fit
The loop of the gel ear tip tucks into the back curve of your ear for a stable fit.
- With the headset powered off, replace the ear tip with an alternate size if it feels loose or tight in your ear.
- To adjust the fit, rotate the ear tip on the headset or add the optional clip-on earloop.*
NOTE *Using clip-on earloop may decrease sensor sensitivity. Turn off sensors for better performance.
Pair
NOTE If your phone supports Near Field Communication (NFC), go to NFC pairing.
Bluetooth pairing
-
Wearing your headset, power it on. You hear “pairing” in the default language. The headset LED flashes red and blue.
-
Activate Bluetooth ® on your phone to search for new devices.
• iPhone > Settings > Bluetooth > On
• Android > Settings > Bluetooth > On > Scan
NOTE *Menus may vary by device. -
Select “ PLT V3200 Series.” If necessary, enter four zeros (0000) for the passcode or accept the connection. Once successfully paired, you hear “pairing successful.”
NFC pairing
- Ensure NFC is on and your phone’s display is unlocked.
- Tap and hold the headphones to the phone’s NFC tag location until the NFC pairing completes. If necessary, accept the connection.
TIP Keep an eye on your Smartphone’s screen for prompts to start and accept the pairing process.
NOTE The headphone’s NFC tag is located on the outside of the left ear cup. Phone NFC tag locations vary.
Pair mode
With your headset powered on, press and hold the Call button until you hear “pairing.”
Load software
- Download Plantronics Hub for iOS/Android by visiting plantronics.com/software, the App Store, or Google Play.
- Download Plantronics Hub for Windows/Mac by visiting plantronics.com/software.
Manage your headset settings with your computer or mobile device with Plantronics Hub for Windows and Mac or Plantronics Hub for iOS and Android, respectively.
Plantronics Hub | iOS and Android | Windows and Mac |
---|---|---|
Call control for softphones | available for some softphones | X |
Change headset language | X | X |
Update firmware | X | X |
Turn features on/off | X | X |
View user guide | X | X |
Battery meter | X | X |
Find MyHeadset | X |
The Basics
Make/Take/End Calls
Answer a call
Choose:
- Put on the headset to answer calls, or
- Say “answer” after the call is announced, or
- Tap the Call button
Answer a second call
First, tap the Call button to end the current call, then tap the Call button
again to answer a new call.
End a call
Tap the Call button to end the current call.
Reject a call
Choose:
- Say “ignore” after the call is announced, or
- Press the Call button for 2 seconds
Redial last outgoing call
Double-tap the Call button .
Mute
During a conversation, press the Mute button. You hear “mute on” or “mute
off.”
Mute reminder
If the mute reminder is on, an alert repeats when you speak to remind you that
mute is activated.
Customize your settings in Plantronics Hub.
Caller Announcement (mobile phone only)
When wearing your headset, you will hear the name of a contact calling so you
can decide whether to answer or ignore the call without having to check the
phone screen.
An incoming caller name is announced:
- if your phone supports Phone Book Access Profile (PBAP)
- if you granted access to your contacts during the pairing process (for many mobile phones, this is preset out-of-the-box and may not be necessary)
Voice control
Siri, Google Now ™, Cortana When not on a call, press and hold the Voice button for 2 seconds until you hear the tone. Wait for the phone prompt to activate voice dialing, search, and other smartphone voice controls.
Adjust the volume
Toggle the Volume button up (+) or down (–) during a call or while streaming
audio.
While not on a call or streaming audio you can toggle the Volume button to
adjust the volume level for Caller Announce and other voice prompts.
Play or pause streaming audio
When not on a call, press the Play/Pause button for 2 seconds to either pause
or resume playback of streaming audio.
NOTE You must pause your streaming audio before you use your headset’s
voice commands to initiate an outbound call with your headset (call back or
voice dial).
NOTE If you power off the headset or go out of phone range while
streaming audio, your headset will not play/pause the stream upon reconnecting
until you manually resume streaming with your phone.
Use sensors
Smart sensors respond when you put on or take off your headset. Customize
with Plantronics Hub.
Below describes the default settings.
With active sensors| putting on the headset will:| taking off the headset
will:
---|---|---
Mobile/softphone call| answer the call| keep call in the headset
Music/media| resume music/media (if playing
previous to taking off)| pause music/media (if playing)
Lock headset| unlock the Call button| lock the Call button to avoid
accidental calls
NOTE *Functionality varies by application. May not function with web- based apps.
Reset sensors
You may need to reset the sensors if they are not working as expected.
To reset your sensors, connect the headset directly to your computer’s USB
port, and place it, with the ear tip up, on a flat non-metallic surface for
more than 10 seconds.
Disable sensors
You can disable your headset’s smart sensors in several ways:
- Manage sensors through Plantronics Hub software
- Hold both the Mute and Call buttons for more than 4 seconds until the LED flashes purple and then red. Repeat to reactivate; the LED flashes purple then blue
NOTE Sensors cannot be disabled while streaming audio.
More Features
Select language
You can wirelessly charge your headset language using Plantronics Hub software. Download: plantronics.com/software. Choose:
- With your headset paired to your smartphone, select headset language in Plantronics Hub for iOS/ Android
- With your headset connected to your computer via a USB adapter or cable, select headset language in Plantronics Hub for Windows/Mac
USB adapter not included in all models.
Voice alerts list
Following is a list of common voice alerts. You can use Plantronics Hub to
customize some of these alerts. Download Plantronics Hub at
plantronics.com/software
• “Answering call”
• “Battery low”
• “Redialing last outgoing call”
• “Incoming call”
• “Mute on/mute off”
• “No phone is connected”
• “Pairing”| • “Pairing incomplete, restart headset”
• “Pairing successful”
• “Power on/off”
• “Phone X connected/disconnected”
• “Recharge headset”
• “Smart sensors on/off”
• “Battery high”
• “Volume maximum/minimum”
---|---
Modify the answer/ignore voice commands
Enable or disable the answer/ignore voice commands using Plantronics Hub.
Visit plantronics.com/software
Use two phones
Multipoint technology lets you pair a second phone and answer calls from
either phone.
Once you have paired your two phones, it’s easy to answer calls from either
phone.
When on a call, you will hear a ringtone notification of the incoming call
from the second paired phone. To answer a second call from the other phone,
you must end the current call (tap the Call button) so the new call
automatically answers.
If you choose to not answer the second call, it will go to voicemail.
Change headset settings
You can manage your headset settings by using Plantronics Hub for Windows/Mac
on your computer or Plantronics Hub for iOS/Android on your mobile device.
Visit plantronics.com/software.
Settings that can be changed include:
• Headset language
• Answering call alert
• Mute
• Mute reminder
• Smart sensors
• Firmware update
• Streaming audio (A2DP)| • HD Voice (wideband audio)
• Caller ID on/off
• Call answer/ignore
• Audio channel tone
• Restore default settings
• Find MyHeadset: clear event history
---|---
Update firmware
Keep your firmware up-to-date to improve performance and add new features to
your headset.
Update your firmware using your computer or mobile device with Plantronics Hub
for Windows/Mac or Plantronics Hub for iOS/Android, respectively. Download
Plantronics Hub at
plantronics.com/software. Choose:
- Plantronics Hub for Windows/Mac: With your headset connected to your computer, check Updates for available firmware update
- Plantronics Hub for iOS/Android: With your headset paired to your smartphone, check Settings for available firmware updates While updating firmware:
- Remove your headset from your ear. Do not use your headset or device until the update is complete.
- Disconnect your headset from other devices such as phones, tablets, and computers
- Do not start a second update from a second device
- Do not stream media on your smartphone
- Do not answer or place a call
NOTE Smartphone: If you receive a lot of calls, emails, or texts, try turning on the Do Not Disturb feature in your smartphone’s settings while you update.
Headset recovery
If you have several failed attempts at an over-the-air firmware update, or if your headset becomes unresponsive, take the following steps:
- Download and install Plantronics Hub for Windows/Mac at plantronics.com/software
- Connect your headset to your computer using a USB cable
- Open Plantronics Hub, go to Help > Support > Firmware Updates & Recovery, and enter your Product ID (PID) to complete the recovery
Find your Product ID (PID). Choose:
- Plantronics Hub’s headset recovery instructions
- Plantronics Hub’s home screen
Troubleshooting
Callers can’t hear me.| • Ensure the headset is paired and connected to your
phone.
• On your smartphone, check the audio source to make sure that the audio is
directed to the headset and not another audio output.
• Reposition the headset on your ear as the sensors may not be detecting it is
on.
• Reset your sensors to recalibrate them. See Reset sensors.
• Disable your sensors as they may be incompatible with your specific ear
shape.
• Using your clip-on earloop may decrease sensor sensitivity. Turn off sensors
for better performance.
• Disable HD Voice (Wideband Audio) with the Plantronics Hub application as
this setting may be incompatible with your phone.
---|---
I can’t hear callers or music.| • Ensure the headset is paired and connected
to your phone.
• On your smartphone, check the audio source to make sure that the audio is
directed to the headset and not another audio output.
• Reposition the headset on your ear as the sensors may not be detecting it is
on.
• Reset your sensors to recalibrate them. See Reset sensors.
• Disable your sensors as they may be incompatible with your specific ear
shape.
• Using your clip-on earloop may decrease sensor sensitivity. Turn off sensors
for better performance.
My headset will not achieve 6 hours
of talk time after it is fully charged.| • Ensure the headset is paired and
connected to your phone.
• Disable HD Voice (Wideband Audio) which uses more power.
• Completely discharge your headset’s battery then give it a full charge.
• Some phones have less efficient Bluetooth connections and will not allow for
an optimal talk time of 6 hours. The talk time remaining estimate is partly
calculated by your historical use so inconstancies in an estimate may occur
based on your particular use patterns.
Support
0800 410014
For warranty details, go to
plantronics.com/warranty.
NEED MORE HELP?
plantronics.com/support
Plantronics, Inc.
345 Encinal Street
Santa Cruz, CA 95060
United States| Plantronics B.V.
Scorpius 171
2132 LR Hoofddorp
Netherlands
---|---
© 2017 Plantronics and Voyager are trademarks of Plantronics, Inc. registered
in the US and other countries, and PLT is a trademark of Plantronics, Inc.
The Bluetooth trademark is owned by Bluetooth SIG, Inc. and any use of the
mark by Plantronics, Inc. is under license. Google Play and the Google Play
logo are trademarks of Google Inc. The N-Mark is a trademark or registered
trademark of NFC Forum, Inc. in the United States and in other countries. All
other trademarks are the property of their respective owners.
Patents: US 9,264,792; D717,771; D730,877; D766,209; patents pending.
208303-06 (06.17)
References
- Poly | Video Conferencing, Conference Phones & Headsets | Poly, formerly Plantronics & Polycom
- plantronics.com/software