VIVO DESK-V102EW Controller Instruction Manual
- June 6, 2024
- Vivo
Table of Contents
DESK-V102EW Controller
Instruction Manual
SKU: DESK-V102EW Controller
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https://vivo-us.com/products/desk-v102ew
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WARNING!
If you do not understand these directions, or if you have any doubts about the
safety of the installation, please call a qualified technician. Check
carefully to make sure there are no missing or defective parts. Improper
installation may cause damage or serious injury. Do not use this product for
any purpose that is not explicitly specified in this manual and do not exceed
weight capacity. We cannot be liable for damage or injury caused by improper
mounting, incorrect assembly, or inappropriate use.
ELECTRICAL SAFETY INSTRUCTIONS
THIS PRODUCT IS POWERED BY ELECTRICITY. IN ORDER TO AVOID BURNS, FIRE AND
ELECTRIC SHOCK, PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY.
- DO NOT CLEAN PRODUCT WHILE POWER IS CONNECTED.
- DO NOT DISASSEMBLE OR REPLACE COMPONENTS WHILE POWER IS CONNECTED.
- NEVER OPERATE THE SYSTEM WITH A DAMAGED CORD OR PLUG. PLEASE CONTACT YOUR SELLER TO REPLACE DAMAGED PARTS.
- NEVER OPERATE SYSTEM IN DAMP ENVIRONMENTS OR IF ANY ELECTRICAL COMPONENTS HAVE MADE CONTACT WITH LIQUIDS.
- ALTERATIONS OF THE GIVEN POWER UNIT ARE NOT ALLOWED.
- OUTDOOR USE IS PROHIBITED.
OPERATING CONTROL PANEL
OPERATING INSTRUCTIONS: When the system is powered on, you will hear a
beep and the existing desktop height will be displayed on the control panel.
Upward and Downward Movement
Press and hold the up or down arrow until the desk reaches the desired height.
Memory Mode
To store a certain height in the controller’s memory, first press “M”. The
letter “S-” will be displayed. Now press “1”, “2” or “3” within five seconds
to store the current height in memory. Each number can store a different
height. Once in memory, you can recall any of the three height settings by
pressing the corresponding button. Touching any button (except for “T”) will
stop the automatic adjustment.
Timed Reminder Mode
To set the timer, press “T”. The display will flash “0.5h” representing 30
minutes. Press “T” repeatedly to increase 0.5 hours at a time. The maximum
timer setting is 2 hours. The timer is set when the display stops flashing and
the light in the top right corner of the controller is on. When the timer has
reached the set time, a beep will sound reminding the user to adjust the
working position. Once the timer setting has expired, the unit’s timer is
canceled. To deactivate the timer, press “T” five times or until the current
height is displayed and the light in the upper right corner is turned off.
Power-Saving Mode
When no actions are made for over 10 minutes, the system will enter power-
saving mode, touch any button to enter operation mode.
Screensaver Mode
You can prevent accidental operation by holding the “M” button for 3 seconds,
placing the unit into Screensaver Mode. The screensaver is activated when the
display shows “- – -“. The screensaver will also become active if there is no
activity for over 90 seconds. To turn off the screensaver, press and hold the
“M” button for 3 seconds.
Switch the Display from Centimeter to Inch
The preset measurement shown on the display is cm. If you would like to change
cm to inch, restart the system by unplugging for at least 5 seconds and plug
back in, then press “T” for at least 8 seconds. The controller will beep twice
and change the displayed unit. Repeat to switch back from inch to cm.
Reset Mode
While the unit is powered on, press the down arrow until the desk moves to the
fully lowered position. Restart the system by unplugging for at least 5
seconds and plug back in, then hold the down arrow until RST is displayed. The
desk will move to the lowest position, then raise approximately 5mm and stop
to complete the reset process.
TROUBLESHOOTING
| Error Code | Description/Resolution |
|---|---|
| ER1 | Overload in downward direction. Disconnect and reconnect power. |
| ER2 | Overheating in controller. Wait 18 minutes to allow controller to cool. |
| ER3 | Motor connection fault. Reconnect motor and reset desk. |
| ER4 | Desk weight limit exceeded. Decrease desk load before operating. |
NOTES
- Self-protection function: The unit will enter a protective mode should the system operate in excess of 2 minutes with “HOT” on the controller display. The system will return to normal operation after approximately 18 minutes.
- Over-current protection mode: While operating, should the load on the desk exceed rated specifications, the system will enter into over-current protection mode to protect the system from damage. When this happens, the desk will move downward approximately 30mm and come to a stop with the current height displayed.
- Do NOT remove or reconnect power to reset the unit when in a protective or “HOT” state, as this may damage the electronics.
| Keep monitor and laptop base fully on the desktop.
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| Follow the
cable routing instructions to avoid the potential to pinch cables.
| Leave
enough slack in cable to allow for full range of vertical motion (15” / 38
cm).
| Raise desktop slowly to keep items stable.
Failure to follow these instructions may result in property damage and/or personal injury.
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LAST UPDATED: 03/04/2020
Open Monday –
Friday 7:00am – 7:00pm CST, our dedicated support team can offer immediate
assistance with rapid response times. If any parts are received damaged or
defective, please contact us. We are happy to replace parts to ensure you have
a fully functioning product.
help@vivo-us.com| AVG. RESPONSE TIME (within office
hrs): 1HR 8M
– 23% within < 15m
– 38% within < 30m
– 61% within < 1hr
– 83% within < 2hr
– 92% within < 3hr
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309-278-5303| AVG. RESOLUTION TIME
(within office hrs): 5M 4S
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