ecobee EB-STATE3LTPC-02 Lite Pro Thermostat User Guide
- June 6, 2024
- Ecobee
Table of Contents
EB-STATE3LTPC-02 Lite Pro Thermostat
Installation, Setup and User guide
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Table of Contents
Installation Guide ……………………………………………………………………………………………………………………………. 7 How to
determine if your HVAC system is compatible and if you have a C-wire.
……………………………………………. 8 What do my thermostat’s wire labels
mean?…………………………………………………………………………………………. 10
· Common thermostat wires …………………………………………………………………………………………………. 10 · Less
common thermostat wires…………………………………………………………………………………………… 11 · Incompatible
thermostat wires…………………………………………………………………………………………….. 12 Scenario 1: Install
your ecobee with a C-wire……………………………………………………………………………………….. 14 Scenario 2:
How to install with multiple G-wires ……………………………………………………………………………………. 20
Scenario 3: How to install without a C-wire using the supplied PEK adaptor
……………………………………………….. 26
Setup Guide …………………………………………………………………………………………………………………………………… 38 Configuring
your ecobee thermostat for the first time (I’m a homeowner)
…………………………………………………… 38 Configuring your ecobee thermostat for a Heat-Pump
system …………………………………………………………………. 40 Configuring your ecobee thermostat for
the first time (I’m a Pro)………………………………………………………………. 41 Fan Coil Unit (FCU)
wiring on the ecobee: …………………………………………………………………………………………… 41 Terminal
activation for multi-speed fan control ……………………………………………………………………………………… 42
Fan speed selection (System Mode)…………………………………………………………………………………………………… 43 The
Pipe Sensor …………………………………………………………………………………………………………………………….. 44 Pipe Sensor
Activation (notification & alerts): ……………………………………………………………………………………….. 45
Multi-speed setup flow options during setup process:
……………………………………………………………………………. 46
· Fan Coil Unit, no W1 wire…………………………………………………………………………………………………… 46 · Fan
Coil Unit, w/ W1 wire …………………………………………………………………………………………………… 46 · Heat
Pump/PTAC…………………………………………………………………………………………………………….. 47 · Fan Coil Unit, no W1
wire & Pipe Sensor ……………………………………………………………………………….. 47 · Fan Coil Unit, w/ W1
wire & Pipe Sensor ……………………………………………………………………………….. 48 Setting up an ecobee
for dehumidification control …………………………………………………………………………………. 49 Setting up an
ecobee for ventilator control…………………………………………………………………………………………… 51 Setting up
an ecobee for humidification control…………………………………………………………………………………….. 53
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User Guide ……………………………………………………………………………………………………………………………………… 55 How to use
temperature correction on your ecobee thermostat……………………………………………………………….. 56
How do I register my ecobee thermostat?……………………………………………………………………………………………. 56
Registering using the ecobee app ……………………………………………………………………………………………………… 57
How to adjust the comfort settings …………………………………………………………………………………………………….. 59
How to create/adjust a thermostat schedule …………………………………………………………………………………………
60 How to schedule a vacation event on your
ecobee………………………………………………………………………………… 63 Using a Hold setting on my ecobee
thermostat …………………………………………………………………………………….. 64 How to adjust the preferences
on your ecobee thermostat ……………………………………………………………………… 65
· Temperature Display ………………………………………………………………………………………………………………. 65 ·
Heating/Cooling Ranges …………………………………………………………………………………………………………. 65 ·
Thermostat Name: …………………………………………………………………………………………………………………. 66 · Alexa
Sounds …………………………………………………………………………………………………………………………. 66 · Screen Brightness:
…………………………………………………………………………………………………………………. 66 · Hold Action Duration
………………………………………………………………………………………………………………. 66 · Smart Recovery
……………………………………………………………………………………………………………………… 67 · Access Control
………………………………………………………………………………………………………………………. 67 How to control your HVAC
system’s fan………………………………………………………………………………………………. 69 · Fan Control in Heat
Mode ………………………………………………………………………………………………….. 69 · Fan Minimum On Time
……………………………………………………………………………………………………… 70 · Quick
Changes……………………………………………………………………………………………………………….. 70 · Heat/Cool Dissipation
Time ………………………………………………………………………………………………… 72 · Fan mode in Comfort Settings
…………………………………………………………………………………………….. 72 How to enable auto heat/cool
changeover on my ecobee thermostat………………………………………………………… 73 How to set
reminders & alerts on your ecobee thermostat………………………………………………………………………. 75
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SmartSensors: Setup guide and FAQ’s ……………………………………………………………………………………….. 77 How
can I use them in my home? ………………………………………………………………………………………………………. 78 How do
I mount a SmartSensor on a wall? …………………………………………………………………………………………… 78
SmartSensor tech specs: …………………………………………………………………………………………………………………. 79 Where
can I see the status of each SmartSensor? ………………………………………………………………………………… 80
Pairing a SmartSensor: ……………………………………………………………………………………………………………………. 80
Unpairing a SmartSensor (if needed) ………………………………………………………………………………………………….. 84
Sensor participation and comfort setting:……………………………………………………………………………………………..
85 SmartSensor participation FAQ’s:………………………………………………………………………………………………………. 87
Smart Home/Away:…………………………………………………………………………………………………………………………. 88 Follow-me
mode: ……………………………………………………………………………………………………………………………. 89
Appendix ……………………………………………………………………………………………………………………………………….. 91 How to
access Threshold settings: …………………………………………………………………………………………………….. 92
· Automatic and Manual Threshold Staging …………………………………………………………………………………. 93 ·
Automatic Staging with a Heat Pump system………………………………………………………………………….. 94
Using AC Overcool Max to reduce humidity…………………………………………………………………………………………. 95
Minimize the use of auxiliary heat with a heat-pump
………………………………………………………………………………. 96 What does the flame icon with an
exclamation mark mean?………………………………………………………….. 98 Thermostat HVAC settings for
all system types …………………………………………………………………………………….. 99 · Auto Heat/Cool
……………………………………………………………………………………………………………….. 99 · Heat/Cool Minimum Delta
………………………………………………………………………………………………….. 99 · Heat Dissipation
Time……………………………………………………………………………………………………….. 99 · Cool Dissipation
Time……………………………………………………………………………………………………….. 99 · Heat Differential
Temperature …………………………………………………………………………………………….. 99 · Cool Differential Temp
………………………………………………………………………………………………………. 99 · Heat Minimum On Time
…………………………………………………………………………………………………… 100 · AC Overcool Max
………………………………………………………………………………………………………….. 100 · Temperature Correction
………………………………………………………………………………………………….. 100 · Humidity Correction
……………………………………………………………………………………………………….. 100 · Thermal Protect
…………………………………………………………………………………………………………….. 100
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Compressor & Heat/Aux Staging settings …………………………………………………………………………………………..
100 · Compressor Minimum Cycle Off Time…………………………………………………………………………………. 100 ·
Compressor Minimum On Time …………………………………………………………………………………………. 100 ·
Compressor Min Outdoor Temperature……………………………………………………………………………….. 100 ·
Compressor Stage 2 Temperature Delta ……………………………………………………………………………… 101 ·
Compressor Reverse Staging……………………………………………………………………………………………. 101 ·
Compressor Stage 1 Max Runtime …………………………………………………………………………………….. 101
Two Stage Furnace Settings …………………………………………………………………………………………………………… 101 ·
Heat Stage 2 Temperature Delta ……………………………………………………………………………………….. 101 · Heat
Stage 1 Max Runtime ………………………………………………………………………………………………. 101
Aux Heat Settings (Heat Pumps with Aux Heat) …………………………………………………………………………………..
101 · Aux Heat Max Outdoor Temperature ………………………………………………………………………………….. 101 ·
Aux Heat Minimum On Time …………………………………………………………………………………………….. 101 ·
Compressor to Aux Temperature Delta ……………………………………………………………………………….. 102 ·
Compressor to Aux Runtime …………………………………………………………………………………………….. 102 · Aux
Stage 2 Temperature Delta ………………………………………………………………………………………… 102 · Aux Reverse
Staging ………………………………………………………………………………………………………. 102 · Aux Stage 1 Max
Runtime………………………………………………………………………………………………… 102
What is eco+ and how does it work?…………………………………………………………………………………………………. 103
a) How do I know when eco+ is active?………………………………………………………………………………………. 103 b)
What are monthly reports and how are eco+ savings
calculated?…………………………………………………. 103 c) Can I use one eco+ feature without
using the others? ………………………………………………………………… 103 d) Will eco+ make any changes
to my comfort settings? ………………………………………………………………… 104
How can I customize my eco+ experience? ………………………………………………………………………………………..
104 · Adjusting temperature for humidity …………………………………………………………………………………………
105 · Time of Use ………………………………………………………………………………………………………………………. 106 ·
Community Energy Savings ………………………………………………………………………………………………….. 109 · Smart
Home & Away …………………………………………………………………………………………………………… 111 · Schedule
Assistant……………………………………………………………………………………………………………… 112 · Pause when
Open………………………………………………………………………………………………………………. 113
What do all the icons on my ecobee mean? ………………………………………………………………………………………..
115
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Wiring Diagrams ………………………………………………………………………………………………………………………….. 119 Diagram
- Furnace (1-stage) + AC (1-stage) using PEK………………………………………………………………………. 119 Diagram 2. Furnace (2-stage) + AC (1-stage) using PEK………………………………………………………………………. 119 Diagram 3. Furnace (1-stage) + AC (2-stage) using PEK………………………………………………………………………. 120 Diagram 4. Furnace (2-stage) + AC (2-stage) using PEK………………………………………………………………………. 120 Diagram 5. Furnace (1-stage) + AC (1-stage) …………………………………………………………………………………….. 121 Diagram 6. Furnace (2-stage) + AC (1-stage) …………………………………………………………………………………….. 121 Diagram 7. Furnace (1-stage) + AC (2-stage) …………………………………………………………………………………….. 122 Diagram 8. Furnace (2-stage) + AC (2-stage) …………………………………………………………………………………….. 122 Diagram 9. Heatpump (1-stage)………………………………………………………………………………………………………. 123 Diagram 10. Heatpump (1-stage) using PEK………………………………………………………………………………………. 123 Diagram 11. Heatpump (2-stage)…………………………………………………………………………………………………….. 124 Diagram 12. Heatpump (2-stage) using PEK………………………………………………………………………………………. 124 Diagram 13. Heatpump (1-stage) + Aux Heat (1-stage) ……………………………………………………………………….. 125 Diagram 14. Heatpump (2-stage) + Aux Heat (1-stage) ……………………………………………………………………….. 125 Diagram 15. Heatpump (2-stage) + Aux Heat (2-stage) ……………………………………………………………………….. 126 Diagram 16. Heatpump (1-stage) + Aux Heat (1-stage) using PEK …………………………………………………………. 126 Diagram 17. Heatpump (2-stage)
- Aux Heat (1-stage) using PEK …………………………………………………………. 127 Diagram 18.
Heatpump (2-stage) + Aux Heat (2-stage) using PEK …………………………………………………………. 127
Diagram 19. How to Include a Float switch on the Y
circuit……………………………………………………………………. 128 Diagram 20. How to Include a 1-wire
Dehumidifier / Humidifier ………………………………………………………………. 128 Diagram 21. How to
Include a 2-wire Dehumidifier / Humidifier ………………………………………………………………. 129
Diagram 22. How to Include a Ventilator / HRV / ERV
…………………………………………………………………………… 129 Diagram 23. Boiler (1-stage) + AC (1-stage)
2 Transformers ………………………………………………………………. 130 Diagram 24. Boiler (1-stage) +
AC (2-stage) 2 Transformers ………………………………………………………………. 130 Diagram 25. Boiler
(2-stage) + AC (2-stage) 2 Transformers ………………………………………………………………. 131
Need to talk? …………………………………………………………………………………………………………………….. 132
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Installation Guide
Download the ecobee app. The ecobee app has instructions, step-by-step videos,
and
diagrams customized to your wiring setup. Register your ecobee after
installation to unlock smart features
like Amazon Alexa.
First things first. Here’s what you’ll find in the box:
You may also need these tools:
The installation section of this manual will describe 3 scenarios: 1) How to
install with a C-wire. 2) How to install with multiple G wires. 3) How to
install without a C-wire using the supplied PEK adaptor.
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How to determine if your HVAC system compatible and if you have a C-wire. STEP
1: Power off your Heating, Ventilation, and Air Conditioning (HVAC) system by
using the
master switch or circuit breaker box. This is important for your safety.
TIP: Look for your master switch or circuit breaker box in the basement,
attic, utility closet, or behind a wall panel near the thermostat.
STEP 2: Confirm your system is off by turning on your heat (during winter) or
your AC (during
summer). Wait a few minutes –you should not feel air coming from your vents.
TIP: If you have a boiler, check to see that the main flame is extinguished.
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STEP 3: Remove your old thermostat cover from the wall.
TIP: Many thermostats simply pop off or unclip from the base, while others may
have screws that you will need to remove.
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What do my thermostat’s wire labels mean?
Common thermostat wires:
Label
Description
C
Also known as the common wire, the C wire enables the continuous flow of 24VAC power that ecobee
thermostats need to operate.
Don’t see a C wire? There might be an extra wire tucked in the wall behind
your thermostat’s backplate that you can utilize as the C wire. That is
provided it’s connected to the C terminal on your furnace/air handler
control board. The C wire might also be labelled as the X or B wire. You’ll
have the opportunity to safely check for a C wire during installation when
your system is powered off.
Still no C wire? You can probably still install an ecobee with the Power Extender Kit (included with ecobee
thermostats), or in other less common setups, with other customizations we can walk you through at the time.
R
Heating and cooling system power wire.
If you only have one R wire (That includes R, Rc, and Rh), you’ll insert it into the Rc terminal on your ecobee.
RH
RC
W/W1 & W2 Y/Y1 & Y2
Do not jumper any R wires! If you don’t have an Rc wire, Rh serves as both the
heating and cooling power wire.
With dual-transformer systems you’ll have two R wires–one from the cooling
transformer (Rc) and one from the heating transformer (Rh). Learn how to
install an ecobee thermostat in a dual-transformer system. If you don’t have
an Rh wire, Rc serves as both the cooling and heating power wire.
With dual-transformer systems you’ll have two R wires–one from the cooling
transformer (Rc) and one from the heating transformer (Rh). Learn how to
install an ecobee thermostat in a dual-transformer system. In a conventional
system, W/W1 controls your heating system and, where applicable, W2 controls
your heating system’s second stage, which helps warm the home faster.
If you have a heat pump system with auxiliary heating, you’ll normally connect
the AUX/AUX1 or W2 wire to the ecobee’s W1 terminal. If you have two stages of
AUX heat, you will connect AUX2 to W2 on your ecobee.
In conventional cooling systems, Y/Y1 controls the first stage of cooling and
Y2 controls the second stage, which helps cool down the home faster.
G or G1 O/B E
AUX/AUX1 & AUX2
In heat pump systems, Y1 controls your compressor, which heats and cools your
home. If you have a twostage compressor, Y2 controls your compressor’s second
stage, allowing for different levels of heating and
cooling. G or G1 controls your furnace/air-handler fan.
On heat pump systems, O/B controls the reversing valve, which tells your
compressor to switch between heating and cooling.
Some thermostats for heat pumps have an E terminal, which toggles emergency
heat on or off. Emergency heat should only be used on very cold days when the
heat pump is unable to keep the house warm. The E
wire normally connects to the ecobee’s W1 terminal. Heat pumps systems
sometimes have a second, auxiliary heat source that helps warm your home
quicker and keeps the home warm in frigid weather conditions when the heat
pump cannot. Some auxiliary heat systems
for heat pumps have two stages, hence AUX2.
If you have a heat pump system with auxiliary heating, you will normally connect the wire labelled AUX/AUX1 or W2 to the ecobee’s W1 terminal. If you have two stages of AUX heat, connect the AUX2 wire to the ecobee’s W2 terminal.
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Less common thermostat wires:
Any unnecessary or spare wires not needed can be safely taped off or wrapped around the wiring
bundle and tucked back into the wall.
Label
Description
S, S1 or S2
S terminals are for outdoor temperature sensors. ecobee thermostats obtain weather data over Wi-Fi so S wires are not necessary.
L
The L wire can be used to power indicator lights on older thermostats. ecobee thermostats feature an LCD
display so the L wire is not necessary.
G2, G3, GL, GM, GH,
Most HVAC systems feature a single fan speed. In multi-speed systems, fan speed is either controlled by the furnace control board or the thermostat.
FAN1, FAN2, FAN3
I have a multi-speed system. How can I tell if it is controlled by the furnace control board or by my thermostat?
· If your multi-speed system is connected to your current thermostat by a single G wire, fan speed is set by the furnace control board.
· If multiple G wires connect to your thermostat, your thermostat manages fan speed.
ecobee thermostats support the former type but not the latter.
If you’re installing an ecobee thermostat in a multi-speed system with multiple G wires running to your old thermostat, use the table below to match your preferred fan speed with the correct wire:
O and B
W3 Y3
On heat pump systems, the O and B wires tell the compressor when to switch
between heating and cooling your home.
If you have a wire labelled B but do not have a separate wire labelled O,
connect it to the ecobee thermostat’s O/B terminal.
If you see O and B as separate wires in your current setup, we recommend
booking a pro near you to install your ecobee.
Worth a look: Occasionally, the wire labelled B may in fact be the common wire
(C), which is needed to power an ecobee thermostat.
A wire connected to the W3 terminal on your current thermostat indicates that
you have a three-stage furnace. ecobee thermostats do not support three-stage
furnaces. Workarounds are to connect a jumper between the W2 and W3 terminals
on your furnace’s control board or add in a “Delay on Make adjustable
timer” to control 3rd stage. A wire connected to the Y3 terminal on your
current thermostat indicates that you have a three-stage cooling system.
ecobee thermostats do not support three stages of cooling. Workarounds are to
connect a jumper between the Y2 and Y3 terminals on your furnace’s control
board or add in a “Delay on Make
adjustable timer” to control 3rd stage.
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Label H or HUM or HUM1 and H2 or HUM2
Description
This wire or pair of wires controls your whole-home humidification system.
ecobee SmartThermostat with voice control, ecobee4 and ecobee3 are compatible
with accessories, including humidification equipment. When you are setting up
your thermostat for the first time, you can
add one compatible 1- or 2-wire accessory such as a humidifier, dehumidifier
or HRV/ERV.
D or DH or DHUM or DEHUM1 and DH2 or DHUM2 or DEHUM2
V, VR, Vg, V+
View the wiring diagrams for your ecobee to learn how to wire an indoor air-
quality accessory. This wire or pair of wires controls your whole-home
dehumidification system.
ecobee SmartThermostat with voice control, ecobee4 and ecobee3 are compatible
with accessories, including dehumidification equipment. When you are setting
up your thermostat for the first time, you
can add one compatible 1- or 2-wire accessory such as a humidifier,
dehumidifier or HRV/ERV.
View the wiring diagrams for your ecobee to learn how to wire an indoor air-
quality accessory. If you see a wire(s) labelled V or VR (or both) or Vg and
V+ plugged into your current thermostat, you’ll need to take a closer look to
ensure your HVAC system is compatible with ecobee thermostats. If your
HVAC system has terminals labelled R, C, W, Y, G, etc. the ecobee will be
compatible.
Incompatible thermostat wires:
Unfortunately, if you see any of the following wires attached to your current thermostat, your system is not compatible with ecobee.
Label 1 2 3 4
A B C D
Water or H2O L1 and L2, or 110, 120 or 240 volts
Description
These wire labels indicate a proprietary system that is not compatible with
ecobee thermostats. You’ll need to take a closer look to ensure your HVAC
system is compatible with ecobee thermostats. If your HVAC system has
terminals labelled R, C, W, Y, G, etc. the ecobee will be compatible but may
lose some
proprietary features. These wire labels indicate a proprietary system that is
not compatible with ecobee thermostats. You’ll need to take a closer look to
ensure your HVAC system is compatible with ecobee thermostats. If your HVAC
system has terminals labelled R, C, W, Y, G, etc. the ecobee will be
compatible but may lose some
proprietary features. ecobee thermostats are not compatible with these types
of wires
These wire labels and terminal blocks indicate a high-voltage system and are
accompanied by a Danger, Warning or Caution symbol. ecobee thermostats are not
compatible with high-voltage systems.
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STEP 4: Take a picture of the wires connected to the terminals of your old
thermostat. You may
need to reference this photo later.
WARNING: ecobee is designed for 24VAC with a 2A maximum current. Do not
connect it to line (high) voltage or millivolt systems.
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Scenario 1: Install your ecobee with a C-wire:
If you have a C wire, it will power your ecobee. You will not need the Power
Extender Kit (PEK) included in the box.
TIP: To install accessories (humidifier, dehumidifier, or ventilator) please
refer to the wiring diagrams section in this manual.
STEP 5: Carefully disconnect and label the wires from your old thermostat one
at a time, using the labels provided.
TIP: If you have a jumper between RC, RH, or R, leave it alone. Only label the
wires that run from your wall into a terminal block.
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STEP 6: Unscrew the mounting plate of your old thermostat to remove it from
the wall.
WARNING: Be careful, as some thermostats may contain mercury. Recycle your old
thermostat safely with your local hazardous waste facility.
STEP 7: Decide if you want to use the trim plate with your ecobee. The trim
plate is useful if you want to hide marks or holes left on the wall by your
old thermostat. If using the trim plate, align the mounting holes on the trim
plate and backplate and press them into place together.
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STEP 8: Pull the wires through the hole in the middle of the backplate and
then attach the backplate to the wall using the drywall anchors and screws
provided.
TIP: Use a 3/16″ drill bit to drill a hole for the drywall anchors.
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STEP 9: Insert your remaining wires into the side (not the front) of their
corresponding terminal blocks.
TIP: Press the terminal block levers to make it easier when inserting the
wires.
STEP 10: Tug on the wires gently to ensure they are securely connected.
TIP: When a wire has been connected correctly, the lever on that block will
lower.
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STEP 11: Carefully push any excess wires back into the hole and ensure there
are no drafts coming from the hole(s) in the wall.
TIP: Large holes behind your thermostat will affect temperature readings.
Prevent drafts by covering the hole(s) using plumber’s putty.
STEP 12: Turn the power to your HVAC system back on using the master switch or
at the circuit breaker box.
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STEP 13: Gently press your ecobee into the backplate until it clicks’ into place. If the thermostat
rocks’ or is not flush with the wall, be sure the
excess wires are pushed all the way into the wall.
TIP: If 24VAC is present at the thermostat the lightbar along the top edge
will momentarily flash `green’ before powering on.
Congratulations, you did it!
Say hi to your new ecobee! To complete your setup and registrations, follow
the instructions on your ecobee screen.
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Scenario 2: How to install with multiple G-wires:
Installation of a system with multiple G wires means you have a multi-speed
fan. Depending on the equipment in your building, this may require you to
select wiring configurations that can damage your system if done incorrectly.
If you would rather leave it up to a professional, we can help you find one
quickly. ecobee.com/proinstall STEP 5: Carefully disconnect and label the
wires from your old thermostat one at a time, using the labels provided.
TIP: If you have a jumper between RC, RH, or R, leave it alone. Only label the
wires that run from your wall into a terminal block.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
STEP 6: Unscrew the mounting plate of your old thermostat to remove it from
the wall.
WARNING: Be careful, as some thermostats may contain mercury. Recycle your old
thermostat safely with your local hazardous waste facility.
STEP 7: Decide if you want to use the trim plate with your ecobee. The trim
plate is useful if you want to hide marks or holes left on the wall by your
old thermostat. If using the trim plate, align the mounting holes on the trim
plate and backplate and press them into place together.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
STEP 8: Pull the wires through the hole in the middle of the backplate and
then attach the backplate to the wall using the drywall anchors and screws
provided.
TIP: Use a 3/16″ drill bit to drill a hole for the drywall anchors.
STEP 9: Remove the Rc, Y2, and W2 white labels from the label sheet and attach
them to the wires as shown below:
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STEP 10: First, connect these 3 wires as shown: RC, G2, G3. Then, insert your
remaining wires into the side (not the front) of their corresponding terminal
blocks.
TIP: Press the terminal block levers to make it easier when inserting the
wires.
STEP 11: Tug on the wires gently to ensure they are securely connected.
TIP: When a wire has been connected correctly, the lever on that block will
lower.
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STEP 12: Carefully push any excess wires back into the hole and ensure there
are no drafts coming from the hole(s) in the wall.
TIP: Large holes behind your thermostat will affect temperature readings.
Prevent drafts by covering the hole(s) using plumber’s putty.
STEP 13: Turn the power to your HVAC system back on using the master switch or
at the circuit breaker box.
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STEP 14: Gently press your ecobee into the backplate until it clicks’ into place. If the thermostat
rocks’ or is not flush with the wall, be sure the
excess wires are pushed all the way into the wall.
TIP: If 24VAC is present at the thermostat the lightbar along the top edge
will momentarily flash `green’ before powering on.
Congratulations, you did it!
Say hi to your new ecobee! To complete your setup and registrations, you must
select “I’m a pro” when your thermostat powers on to access the multi-
speed/fan
coil options.
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Scenario 3: How to install without a C-wire using the supplied PEK adaptor:
Installation with the Power Extender Kit (PEK) will require you to handle
electrical wiring. If you would rather leave it up to a professional, we can
help you find one quickly. ecobee.com/proinstall
If you don’t have a C wire, you’ll need to use the Power Extender Kit (PEK)
included to reliably power your ecobee.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
STEP 5: Take your Power Extender Kit, wire labels, tools, your smartphone, and
go to your HVAC system.
TIP: Your HVAC system can most often be found in your basement or your attic.
STEP 6: Open your HVAC system’s cover to reveal the control board
WARNING: HVAC systems contain high voltage wires. Use caution when working
with the control board. If you’d rather leave it up to a professional, we can
help you find one quickly. Visit ecobee.com/proinstall.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
STEP 7: Take a picture of the wires connected to your control board. You may
need to reference this photo later.
STEP 8: Label only the R, Y or Y1, G, and W or W1 wires with the matching
labels provided. If you have more than one wire going into these terminals,
only label those going to your thermostat.
TIP: If you have wires connected to both RC and RH terminals at the control
board you may have a two-transformer system.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
STEP 9: Disconnect the wires labeled R, Y, G, and W from the control board.
STEP 10: Connect the wires you disconnected from the control board into their
matching gray terminal blocks on the Power Extender Kit.
TIP: Press the terminal block levers to make it easier when inserting
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
STEP 11: Tug on the wires gently to ensure they are securely connected.
TIP: When a wire has been connected correctly, the button on that block will
lower.
STEP 12: Connect the five white wires coming out of your Power Extender Kit to
their corresponding terminals on the control board.
TIP: Once again, tug on the wires gently to ensure they are securely
connected.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
STEP 13: Mount the Power Extender Kit inside your HVAC system, taking care not
to strain the wires. Close the HVAC cover panel securely and return to your
thermostat.
TIP: Make sure your HVAC panel is fully closed. Some systems will not turn on
if the cover panel has not been closed properly.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
STEP 14: Back at your thermostat: Carefully disconnect and label the wires
from your old thermostat one at a time, using the labels provided.
TIP: If you have a jumper between RC, RH, or R, leave it alone. Only label the
wires that run from your wall into a terminal block.
STEP 15: Unscrew the mounting plate of your old thermostat to remove it from
the wall.
WARNING: Be careful, as some thermostats may contain mercury. Recycle your old
thermostat safely with your local hazardous waste facility.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
STEP 16: Decide if you want to use the trim plate with your ecobee. The trim
plate is useful if you want to hide marks or holes left on the wall by your
old thermostat. If using the trim plate, align the mounting holes on the trim
plate and backplate and press them into place together.
STEP 17: Pull the wires through the hole in the middle of the backplate and
then attach the backplate to the wall using the drywall anchors and screws
provided.
TIP: Use a 3/16″ drill bit to drill a hole for the drywall anchors.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
STEP 18: Remove the Rc, C, and PEK white labels from the label sheet and
attach them to the wires as shown below:
STEP 19: First, connect these 3 wires as shown: RC, C, PEK. Then, connect any
remaining wires to their corresponding terminal.
TIP: Press the terminal block levers to make it easier when inserting the
wires.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
STEP 20: Tug on the wires gently to ensure they are securely connected.
TIP: When a wire has been connected correctly, the lever on that block will
lower.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
STEP 21: Carefully push any excess wires back into the hole and ensure there
are no drafts coming from the hole(s) in the wall.
TIP: Large holes behind your thermostat will affect temperature readings.
Prevent drafts by covering the hole(s) using plumber’s putty.
STEP 22: Turn the power to your HVAC system back on using the master switch or
at the circuit breaker box.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
STEP 23: Gently press your ecobee into the backplate until it clicks’ into place. If the thermostat
rocks’ or is not flush with the wall, be sure the
excess wires are pushed all the way into the wall.
TIP: If 24VAC is present at the thermostat the lightbar along the top edge
will momentarily flash `green’ before powering on.
Congratulations, you did it!
Say hi to your new ecobee! To complete your setup and registrations, follow
the instructions on your ecobee screen.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
Setup Guide
Configuring your ecobee thermostat for the first time (I’m a homeowner):
Upon powering up the ecobee, it will provide step-by-step prompts to assist
with the HVAC equipment configuration. This is an example of this process:
If your ecobee thermostat has not detected the wiring correctly during the
guided setup, you can manually configure the correct wiring. During the guided
setup, there will be a screen displaying the wires your ecobee has detected.
These wires will be highlighted in white. It will ask you whether this
information is correct. If there is an error, select No. You can: a. Remove
your ecobee from the wall to adjust the wiring. Warning: Before
you adjust wiring, ensure that your system is powered off. b. If you are
positive that the wires are connected to the correct terminals
on your ecobee backplate, manually configure the missing wires in guided
setup. To do so, tap the wire terminal that has an undetected wire. It will
turn white. Select Continue, then follow the remaining steps to complete
setup.
If you notice a wiring error after you have completed setup… On your ecobee
thermostat, tap MENU and select SETTINGS. Select EQUIPMENT, then WIRING to see
which wires your thermostat has detected. If you notice an error, tap BACK,
then select RE-CONFIGURE EQUIPMENT and follow the guided set up to re-
configure your ecobee and manually configure the wiring.
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These steps will allow you to select the thermostat name, your desired
heat/cool set-point, HVAC system mode, and enabled or disable Smart Home/Away
after completing the initial setup.
Once the setup is completed the Home screen will be displayed.
Before heating or cooling can be resumed the ecobee will go through a
Heating/Cooling Temperature Calibration period. This may take up to a max of
20 minutes.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
Configuring your ecobee thermostat for a Heat-Pump system:
These are the applicable steps to configure when O/B is detected or selected
during the wire selection phase.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
Configuring your ecobee thermostat for the first time (I’m a Pro):
ecobee thermostats provide multi-speed fan control to work with 2/4-pipe fan
coil units with/without pipe sensors (24V systems only) and multi-speed PTAC
units. These settings are accessed through the “I’m a Pro” setup flow. Many of
the same first-run configuration steps apply as described in the “I’m a
homeowner” section, however this section will callout and describe the key
screens and settings.
First step is to determine the correct configuration for the application the
ecobee is going to be controlling.
Fan Coil Unit (FCU) wiring on the ecobee:
2-pipe system
· Y1: fan coil cooling/heat · W1: Aux Heat stage 1 or fan coil heat · G2:
medium-speed fan · G3: high-speed fan · S1 & S2: dry contact terminals for the
pipe sensor
4-pipe system
· Y1: fan coil cooling · W1: fan coil heating · G2: medium-speed fan · G3:
high-speed fan
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Terminal activation for multi-speed fan control:
For multi-speed options, multi-purpose thermostat terminals will be utilized.
· Y2 can also be configured as G2 · W2 can also be configured as G3 For the
pipe sensor: · Rh becomes S1 · PEK becomes S2
· Low speed G1 · Medium speed G2 · High speed G3
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Fan speed selection (System Mode):
· Fan speed setting is located in Main MENU SYSTEM
· It is a global setting, meaning that it will affect all types of fan runtime
(i.e. heating, cooling, fan only, fan + ventilator, fan + humidifier, etc.)
· Optimized: When running heating/cooling the fan speed will be automatically
adjusted based on heating/cooling needs, the system will attempt to use the
lowest fan speed while maintaining comfort.
Main Menu System
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Quick Changes
The Pipe Sensor:
It monitors the temperature of the water going to a 2-pipe FCU, also known as
changeover sensor, changeover switch, Aquastat, among others:
· If the water is hot (> 83 F), it signals the thermostat that the system is
in heat mode;
· If the water is cold (< 65 F), it signals the thermostat that the system is
in cooling mode;
· User configurable for Open or Closed activation · Compatible with both on-
Cool / on-Heat sensors
(determined on 1st run setup) · Compatible with dry-contact pipe sensors
(on/off),
not analog. (ex. 10K ohm thermistor)
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Pipe Sensor Activation (notification & alerts):
· Aqua-stat alerts (Building mode changes) · Aqua-stat (Switch modes) · Aqua-
stat (Alerts & Reminders) · Informs customer the option to switch system mode
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
Multi-speed setup flow options during setup process: Fan Coil Unit, no W1 wire
· Y1 detected, O/B not detected · 2-pipe, no Aux Heat
Fan Coil Unit, w/ W1 wire
· 2-pipe, w/ or w/o Aux Heat · 4-pipe
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
Heat Pump/PTAC
· Y1 and O/B detected · For PTAC, configure it as Air-to-air
heat pump
Fan Coil Unit, no W1 wire & Pipe Sensor
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Fan Coil Unit, w/ W1 wire & Pipe Sensor
· With or without AUX Heat
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Setting up an ecobee for dehumidification control:
This section describes how to setup an ecobee thermostat to control a
standalone dehumidifier or a forced air furnace/air-handler that supports a
`Dehum’ mode. This is compatible using ecobee3, ecobee4 or Smart Thermostat
with voice control.
Once the ecobee has been wired to control the HVAC system and dehumidification
system using the ACC+/ACCterminals it will require correct setup to determine
how you want to enable Dehumidification control. During the first-run setup
they are a few key settings to ensure Dehumidification is part of the HVAC
control algorithms.
During setup when prompted, select Dehumidifier.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
The ecobee will attempt to auto-detect the inserted wires into ACC+ / ACC-, therefore this prompt may not appear during setup.
This setting determines if the state of the ACC+/relay is Open or Closed when active. Refer to the HVAC equipment manual for the recommended setting.
After the ecobee has been configured there are a few specific settings that
allow you to determine when the Dehumidifier becomes active.
To access these settings, on the device select MENU SETTINGS INSTALLATION
SETTING EQUIPMENT DEHUMIDIFIER.
· Dehumidify with Fan (Yes or No): when Dehum is active this setting specifies
if you want the furnace/air-handler fan to run as well. This will activate (G)
output on the t-stat at the same time. This can work independent of a cooling
cycle.
· Min Runtime Delta (2-10%): to reduce short cycling, the dehumidifier will
run beyond the desired humidity by the selected amount (%). Default is 5%.
· Dehumidify in Heat Mode (Yes or No): If humidity is a concern during the
heating season and have a standalone Dehumidifier, this setting can be used to
activate the Dehumidifier and will work independent of a heating cycle.
· Dehumidifier Active (Open or Closed): this setting is dependent whether the
HVAC system or standalone Dehumidifier requires it to be open or closed while
active. This setting is part of the 1st run setup but can change afterwards in
the Dehumidifier menu.
AC Overcool Max is another option to help control high humidity levels and
works in conjunction with the Dehumidify setpoint under System Mode menu. This
setting will allow the Air Conditioner to overcool by comparing the actual RH%
vs. the desired Dehumidify setpoint.
Note: When the overcool temperature has been achieved (i.e. temperature
setpoint + overcool setting), the AC system will turn off however the
Dehumidifier ACC+/- relay may be still active if Dehum setpoint has not been
achieved.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
Setting up an ecobee for ventilator control:
The ventilator control capabilities depend on the type of ventilator installed
which can be either a HRV, ERV or standard Ventilator.
There minimum runtime setting when the home is occupied and when unoccupied.
The ventilator will also run for 60 minutes prior to occupancy, this is called
pre-purge and is not user adjustable but can be enabled or disabled.
Regardless of the type of ventilator the minimum runtime settings are used to
force the ventilator to run a specific number of minutes per hour. This
runtime is broken into 15-minute blocks to evenly spread out the runtime
throughout the hour, but at a minimum 5 minutes of runtime is required. So, if
the runtime was set to 10 minutes, the time is broken into two 5-minute
blocks.
Ventilator Minimum On Time While Home: The number of minutes per hour the fan is required to run when the house is considered occupied
Ventilator Minimum On Time While Away: The number of minutes per hour the fan is required to run when the house is considered unoccupied
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
Free Cooling: If a standard ventilator is installed, then it can be used to
cool the house and is much cheaper to use compared to air conditioning. The
thermostat will look at indoor temperature and humidity and outdoor temp and
humidity to determine if free cooling can be used. If conditions are
favorable, then the ventilator will be engaged instead of the air conditioner.
There are several configuration settings used to control free cooling. This
feature does not apply to a HRV or ERV. To access these, Select MENU SETTINGS
INSTALLATION SETTINGS EQUIPMENT VENTILATOR
· Pre-Occupancy Purge (Enable or Disable): determines if they ventilator will
be active 1 hour prior to expected occupancy.
· Free Cooling Max Outdoor Temperature: this setting defines the max outdoor
temperature when free cooling is no longer permitted.
· Free Cooling Max Outdoor Humidity: this setting defines the max outdoor
humidity when free cooling is no longer permitted. (Default is disabled)
· Indoor/Outdoor Temperature Delta: permits free cooling if Indoor Temp vs.
Outdoor Temp is greater than this Temp Delta setting. (Default is 2F)
· Max Desired Temperature Delta (Enable or
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
Setting up an ecobee for humidification control:
This section describes how to setup an ecobee thermostat to control a
humidifier with a forced air furnace/airhandler. This is compatible using
ecobee3, ecobee4 or Smart Thermostat with voice control.
Once the ecobee has been wired to control the HVAC system and humidification
system using the ACC+/ACCterminals it will require correct setup to determine
how you want to enable humidification control. During the firstrun setup they
are a few key settings to ensure humidification is part of the HVAC control
algorithms.
During setup when prompted, select Humidifier.
The ecobee will attempt to auto-detect the inserted wires into ACC+ / ACC-, therefore this prompt may not appear during setup.
This setting determines the type of humidifier system. Evaporative is recommended to operate with a heating cycle.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
After the ecobee has been configured there are a few specific settings that
allow you to determine when the humidifier becomes active.
To access these settings, on the device select MENU SETTINGS INSTALLATION
SETTING EQUIPMENT HUMIDIFIER.
· Humidifier Type: Evaporative humidifiers are design to work with a heating
cycle to aid in the evaporation of water whereas a Steam humidifier only
requires air flow from the furnace fan. A Steam setup can operate independent
of heating cycle.
· Min Runtime Delta (2-10%): to reduce short cycling, the humidifier will run
beyond the desired humidity by the selected amount (%). Default is 5%.
· Window Efficiency: The humidifier frost Control setting uses this efficiency
rating to compute the desired humidity within the range of 15% to 50%. The
chosen setting will determine the maximum indoor humidity permitted.
· On: Requires a preferred humidity level (%) to be manually set. If the
actual RH% is below this setpoint the humidifier will be turned on.
· Off: This will not permit the humidifier to operate. · Frost Control: Will
optimize the humidity level to
50% based on the outdoor temperature, indoor temperature, and window
efficiency. Use this setting to dynamically adjust the humidity level to avoid
excessive condensation forming on windows when outdoor weather is very cold.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
Change system mode and status indicator
User Guide
Alexa voice and notification status indicator
Indoor humidity Indoor temperature
Temperature adjustment slider
Main menu to access thermostat settings, schedules and more
Volume control and enable/disable microphone
Show your local weather and forecast for the week
Quick Changes menu to set a Fan Hold, Home and Away modes and see what equipment is running
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
How to use temperature correction on your ecobee thermostat:
It is important to verify that the temperature sensor is reading the indoor
temperature correctly. The thermostat sensor has a sensitivity variance of +/-
1F. If the thermostat reading needs adjusting for any reason, there is a
Temperature Correction function which will permanently correct the sensor
reading by +/- 10F in both directions. To access this offset is as follows:
MAIN MENU SETTINGS INSTALLATION SETTINGS THRESHOLDS TEMPERATURE CORRECTION.
Important! Be aware that warm or cold air from the wall cavity behind the
thermostat can have an influence on the temperature sensor. Ensure that the
hole where the wires pass through the wall is sealed to avoid unwanted wall
cavity air.
How do I register my ecobee thermostat?
To register your ecobee thermostat, you will need to obtain the 4-digit
registration code from your ecobee thermostat’s screen. This code is obtained
by doing the following on your ecobee thermostat’s screen:
1. Tap the three horizontal bars on the bottom left corner of the ecobee
screen to open the Main Menu. 2. Tap Registration. If it says “2 Steps Left”
under registration, you’ll be taken to the Wi-Fi configuration screen
first to connect the ecobee to your home network so that the code can be
generated.
After completing these steps, the code will then be displayed on the
thermostat’s screen. Write this code down. NOTE: Registration codes are valid
for about one hour before they expire. If your code expires, simply follow the
above procedure again to re-generate the code. Once you have this code,
register your ecobee via the mobile app or the web portal.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
Registering using the ecobee app:
1. Download the ecobee App on your phone and select Create an Account. 2.
Fill out the necessary fields, accept the Terms and Conditions, and select
Create account.
3. Give your home a name and enter your home address. Note: You have the
option of leaving the address field blank and selecting “Save home”. The app
will give you the option of setting the address later. Please also note that
all devices under a home without a property address may not be able to
generate weather data as well as HomeIQ reports.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
4. Tap on Add a Device and select Register a device on the pop-up menu. 5.
Select ecobee Thermostat as your device and enter the 4-digit registration
code from your thermostat.
6. Enter your home details to help optimize heating and cooling. This
information is also needed for generating your HomeIQ report. If you are
unsure of your home details, you can skip this step for now and come back to
it later. 7. Tap Done on the Home Details setup to proceed to your device
screen. Your ecobee is now registered and accessible through the app or web
portal! Once you’re finished, return to your thermostat and tap Finish at the
bottom right corner to complete registration.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
How to adjust the comfort settings:
The ecobee comes with (3) default Comfort Settings. Each comfort setting can
be edited for temperature, fan mode and if participating sensor are part of
the configuration. To access select: MAIN MENU COMFORT SETTINGS
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How to create/adjust a thermostat schedule:
You can program the schedule on your ecobee either on the thermostat itself,
through the mobile app, or through the Web Portal. This section describes how
to program your schedule on the thermostat and the mobile app (the process is
virtually identical on both). Note: If you are looking to create a custom
Comfort Setting, you’ll need to do so through the Web Portal or the mobile
app. Go to the schedule tab from the main menu: MAIN MENU SCHEDULE. You will
see the schedule for the day. Tap on any of the days listed at the top to view
your schedule for that specific day.
If you wish to change the start time of a particular activity, simply tap on
the activity (Home, Away, or Sleep) and adjust the time. The ecobee will
maintain this activity/Comfort Setting until your next scheduled activity
begins.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
If you wish to add a new Comfort Setting into your schedule, click the + icon
in the top right corner. You will be given the option to choose between your
programmed Comfort Settings. Select the Comfort Setting you wish to add and
tap Next in the bottom right corner.
Choose the time you would like to set for the Comfort Setting, then tap Save
in the bottom right corner. You will now see the Comfort Setting you have
added to/adjusted in your schedule. If you would like to copy the schedule for
this specific day throughout the rest of the week, select COPY [WEEKDAY] at
the bottom.
Note: You cannot schedule two instances of the same Comfort Setting back-to-
back.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
You will then be able to select the days you wish to copy this schedule over
to. Tap Save in the bottom right corner.
Success! You have now programmed your ecobee’s schedule. You can adjust your
schedule at any time by simply repeating the process above. The ecobee will
now follow your schedule and maintain your pre-programmed Comfort Settings
(unless you place a hold by manually adjusting the temperature on the
thermostat, through the app or other APIs).
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
How to schedule a vacation event on your ecobee:
The Vacation feature on your ecobee helps conserve energy while you’re away
and ensures your home is comfortable when you return. When you schedule a
Vacation, you’ll be prompted to set a heating or cooling temperature. This
helps protect your home from frozen pipes or extreme heat damage so you can
truly relax and unwind on your trip. From the Home screen, select MENU
VACATION. Select the + symbol to add a vacation. Enter the Start and End dates
and times of your vacation. You can then customize your minimum and maximum
threshold temperatures by tapping Vacation Settings. The ecobee will ensure
that when your vacation ends, it reverts to your regular comfort settings and
schedule.
Scheduling a vacation can also completed from the mobile app or web-portal.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
Using a Hold setting on my ecobee thermostat:
Whenever you manually adjust your ecobee to a different temperature that is
not the scheduled set point, your ecobee will go into a “hold.” This means
instead of following your set schedule, your thermostat will follow the hold
action until the hold is manually cancelled, or until your preferred hold
action setting kicks in.
You can set a hold action in a variety of ways by manually changing the
temperature either on the thermostat itself or the app, through the Quick
Changes menu selecting “home for now” or “away for now”, or if you are using
any 3rd party apps such as Alexa, HomeKit, Smart Things, or Google. Any manual
changes made through with the quick changes menu, or selecting home/ away for
now, will result in indefinite holds and will need to be manually cancelled.
How does sensor participation work when there is a hold? Any time you make a
manual adjustment and put the thermostat in a hold, your sensors will follow
the sensor participation of your Home comfort setting. This is hardcoded into
the ecobee and these parameters cannot be changed. How do I adjust the hold
setting? You can change your hold preference to hold for 2 hours, 4 hours,
Until the Next Scheduled Activity, Until I Change It or Decide at the Time of
Change. To do this, just tap MAIN MENU SETTINGS PREFERENCES HOLD ACTION and
make the changes you like. How do I cancel a hold? Easy! You will just want to
tap on the “X” in the top left corner of the text box on the thermostat, or
select the “Cancel” text box on the app. By cancelling the hold, the
thermostat will resume your schedule.
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How to adjust the preferences on your ecobee thermostat:
To access these settings, select MENU SETTINGS PREFERENCES.
Temperature Display: Configure your ecobee thermostat to display the
temperature values in Fahrenheit or Celsius.
1. Select MAIN MENU > SETTINGS > PREFERENCES 2. Select Temperature display 3.
Touch °F or °C Heating/Cooling Ranges: Configure your ecobee thermostat to
only display a specific heat and/or cool set point range. This prevents users
from selecting values outside the displayed range. 1. Select MAIN MENU >
SETTINGS > PREFERENCES 2. Select Heating range or Cooling range 3. Adjust the
allowed upper and lower values 4. Touch Save.
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Thermostat Name: Customize the name of your ecobee thermostat to suit your
needs (i.e. Main Floor). This is useful if you have multiple systems or zones
and are accessing your thermostat from your personalized web portal.
1. Select Main MENU > SETTINGS > PREFERENCES 2. Select Thermostat name. 3.
Select an existing name from the list or choose Enter your own. 4. Touch Save.
5. If you choose your own name, enter the custom name and touch Save.
Alexa Sounds: Sound effects include Alexa is listening/has finished listening
and a “barge in” sound to force Alexa to listen
Screen Brightness: Customize the brightness of your ecobee thermostat’s
screen. The brightness of both the active and standby screens can be
configured independently. You can also configure the screen to automatically
sleep (i.e. turn off) whenever your ecobee thermostat enters the Sleep
activity period. For example, if your ecobee thermostat is located in a
bedroom, you may want to blank the screen when you are sleeping, whereas if
the ecobee thermostat is in a hallway, you may want the screen displayed all
the time.
1. Select Main MENU > SETTINGS > PREFERENCES 2. Select Screen brightness. 3.
Adjust the values of the Active and Standby screen brightness. 4. Select
Screen sleeps when I sleep if you want to make the screen blank during the
Sleep activity period.
Active to Standby Screen Timer: Configure how long it takes for the standby
screen to activate after you have finished using the ecobee thermostat.
1. Select Main MENU > SETTINGS > PREFERENCES 2. Select Active to standby
screen timer. 3. Adjust the activation time as required.
Hold Action Duration: Configure how long a manual change to the set point will
remain in effect.
1. Select Main MENU > SETTINGS > PREFERENCES 2. Select Hold action. 3. Select
the hold action from the list:
· 2 hours · 4 hours · Until the next scheduled activity · Until you change it
(default value) · Decide at time of change
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
Smart Recovery: Your ecobee thermostat learn how you’re heating and cooling
system works, taking into account weather and historical operating performance
so that your home reaches the scheduled set point at the time in which the
change occurs (i.e. not afterward). For example, if you wake up at 6:00 AM,
you do not need to schedule your Home period to start at 5:30 AM. Smart
Recovery will start the HVAC equipment to ensure that at 6:00 AM, the house is
at your desired temperature.
1. Select Main MENU SETTINGS PREFERENCES 2. Select Heating Smart Recovery or
Cooling Smart Recovery. 3. Touch Enable or Disable. Access Control: Control
who can adjust your ecobee. You may find this feature useful if you have
curious children or if you’re renting out a unit with an ecobee installed and
want to prevent the tenant from making any drastic changes. To access this
menu, MAIN MENU SETTINGS ACCESS CONTROL ENABLE SECURITY CODE
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From here, you will be allowed to set a 4-digit code and set which features
you would like to restrict.
All: This will prevent someone from adjusting any of the settings previously
listed (schedule, vacation, system, settings, temperature, quick changes).
Temperature and Quick Changes: This will prevent someone from adjusting the
temperature set point and accessing the Quick Changes menu to set holds.
System Mode: This will prevent someone from changing the system mode on your
ecobee (switching from heat mode to cool mode and vice versa). Schedule: This
will prevent someone from making any adjustments to your ecobee’s schedule on
the thermostat. Vacation: This will prevent someone from creating a vacation
schedule or adjusting any pre-existing vacation schedule. Other Settings: This
will prevent someone from adjusting the thermostat settings–this includes the
date and time, preferences (thermostat name, heating and cooling range, hold
action, etc.), Wi-Fi configuration, equipment and threshold settings, and
resetting the ecobee’s equipment settings and/or registration.
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How to control your HVAC system’s fan:
ecobee thermostats can control your fan in a variety of ways to maximize your
comfort. Below explains the five methods available.
1. Fan Control in Heat Mode 2. Fan Minimum On Time 3. Quick Changes (used to
turn the fan ON for a limited amount of time) 4. Heat/Cool Dissipation Time 5.
Fan Mode in Comfort Settings Fan Control in Heat Mode: You can choose either
the ecobee thermostat or your furnace to control your system’s fan during
furnace/aux heating cycles. When set to “thermostat”, the ecobee will operate
your system fan differently than your furnace during heating cycles by sending
the signal to run the fan itself rather than relying on the furnace to do so.
To adjust this setting, go to MAIN MENU > SETTINGS > INSTALLATION SETTINGS >
EQUIPMENT > FURNACE > FAN CONTROL IN HEAT MODE NOTE: This option is only
accessible through the thermostat interface. Neither the mobile apps or Web
Portal provide access to adjust this option.
Set to ecobee thermostat: By choosing this option, your ecobee will energize
the fan directly during heating cycles. This will cause the fan to immediately
turn on when a heating cycle is initiated and continue to run until the
heating cycle ends. Set to HVAC: By choosing this option, your ecobee will
relinquish control of the fan to the furnace during heating cycles. In this
case, there will usually be a brief delay before the fan engages after a
heating cycle is initiated. This option is recommended if you have a variable
fan speed furnace.
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Fan Minimum On Time: This feature allows you to define the minimum amount of
time each hour that the system fan will run. This feature is useful if you
wish to circulate the air throughout your home automatically outside of
heating or cooling cycles. The ecobee will divide the “Fan Min On time” you
select throughout each hour. If the Fan Min On Time is set for 15 minutes or
lower, the fan will operate in two separate segments across the hour; if the
Fan Min On Time is set for 20 minutes or higher, the fan will run in four
equal segments across the hour. If a heating or cooling cycle operates within
any given hour, the length of either cycle will be deducted from the Fan Min
On Time. For example, if your cooling runs for 5 minutes and your Fan Min On
Time is set to 20 minutes, 5 minutes will be deducted from the Fan Min On
Time. To adjust this setting go to MAIN MENU > SYSTEM > FAN NOTE: If you are
adjusting the Fan Minimum On Time value and you have a Hold on your thermostat
(meaning, you have set a temperature manually), you will first need to cancel
the existing Hold before the new Fan Minimum On Time value will be applied.
Afterwards, you can set a Hold again.
Quick Changes: From the Quick Changes menu, you can switch the fan to ON,
overriding the schedule.
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With the release of firmware version 4.6.25 and up, the Quick Changes menu has
changed to accommodate the following new features:
· The ability to set timed Fan Holds rather than having to set the fan to ON
until cancelled/toggled back to Auto
· The ability to set a specified fan speed if your ecobee is configured for
multi-speed fan support (for more information on multi-speed fan
installations, please see “I’m a Pro” section)
Fan Holds can be set for the following durations: 15 minutes, 30 minutes, 45
minutes, 1 hour, 2 hours, or Indefinitely (keeps the ecobee in ON fan mode
until the Hold is cancelled from the main screen with the temperature
displayed)
To use this new feature (currently only available on the thermostat screen,
coming soon to the app.
1. Tap the Quick Changes menu icon 2. Tap the Fan Hold button 3. Using the
horizontal slider, select a preferred time duration for the fan to run in ON
mode (Optional) If you have multi speed fan capability on your ecobee, select
a fan speed from the menu below
4. Tap the < in the top left to leave the menu 5. Exit the Quick Changes menu
Your ecobee should now say “Fan on until” followed by the end time of the fan
Hold. For example, if it is 9:00PM when you place a Fan Hold for 45 minutes,
the ecobee will say “Fan on until 9:45PM” NOTE: If there was a Hold on the
thermostat prior to the Fan Hold being placed, the thermostat may not display
the expected “Fan on until” text and will instead show the currently held
temperature. However, the fan will still be set to ON, and the Quick Changes
menu will show the fan running under the “Equipment running now” section.
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Heat/Cool Dissipation Time:
MAIN MENU > SETTINGS > INSTALLATION SETTINGS > THRESHOLDS > HEAT/COOL
DISSIPATION TIME The amount of time after a call for heating or cooling that
the fan will continue to run. This is set to Auto by default, meaning that the
furnace will decide when to disengage the fan after a heating or cooling call.
The furnace may continue to run the fan for several minutes after a call for
heating or cooling to expel any hot or cold air remaining in the ducts. If set
to 0 the fan will turn off as soon as a call for heating or cooling has
concluded. NOTE: This option is only accessible through the thermostat
interface. Neither the mobile apps or web portal provide access to adjust this
option. Fan mode in Comfort Settings Your ecobee also can control the fan mode
for specific Comfort Settings such as Home, Away, and Sleep. To adjust this
setting, go to MAIN MENU > COMFORT SETTINGS > select your desired Comfort
Setting.
The ecobee has two modes of fan operation: Auto and On · When the fan is set
to Auto, the ecobee will run the fan on equipment calls and to fulfill any
remaining fan runtime required to fulfill the Fan Minimum On Time value set in
Fan Duration under MAIN MENU > SYSTEM > FAN DURATION
· When the fan is set to ON, the ecobee will run the fan constantly until told
to stop or until a Comfort Setting with “Auto” fan settings is active
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How to enable auto heat/cool changeover on my ecobee thermostat:
Auto mode on your ecobee thermostat is great for maintaining a comfortable
home temperature in milder climates or in-between heating and cooling seasons.
While on this system mode, the ecobee will display two set points– one for
heating and one for cooling. The cooling set point is blue while the heating
set point is orange.
To enable this system mode, go to MAIN MENU > SETTINGS > INSTALLATION SETTINGS
THRESHOLDS > AUTO HEAT/COOL and select Enable.
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Once enabled, you should be able to activate Auto either by taping on the
system icon above the thermostat temperature reading on the main screen or by
going to MAIN MENU > SYSTEM > HVAC
If the temperature goes above the blue cooling set point, the ecobee will turn
on your cooling equipment to lower it down to the desired level. In the same
way, the ecobee will turn on the heating equipment should the temperature drop
below the heating set point. The minimum allowable gap between the two set
points is determined by the Heat/Cool Min Delta threshold. You can edit this
by going to MAIN MENU > SETTINGS > INSTALLATION SETTINGS > THRESHOLDS.
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How to set reminders & alerts on your ecobee thermostat:
When an alert is generated, it will appear on the screen of your ecobee and
you’ll also receive a notification in your mobile app and email.
· Reminders let you know if you need to service your heating and cooling
system and when to perform periodic maintenance.
· Alerts let you know if you’re heating, and cooling equipment isn’t
performing as it should. · To view your Reminders and Alerts on your
thermostat or mobile app, select Reminders & Alerts from the
Main Menu. On the web portal, select the Reminders & Alerts tile.
You can view and configure your Reminders and Alerts on your thermostat or
mobile app by selecting Reminders & Alerts from the Main Menu or on the web
portal under the Reminders & Alerts tile. Here are the different Reminders and
Alerts you can enable, disable, and configure on your thermostat, mobile app,
or from the web portal by selecting Preferences: HVAC Service: The HVAC
Service (maintenance) reminder generates an alert telling when regularly
scheduled maintenance is required. A reminder will be sent to the email you
provided upon registration. You can set the Last Service date, turn the
Reminder On or Off, and to set the Frequency of the maintenance interval in
months. Furnace Filter: This will create an alert for cleaning or changing
your furnace filter. You can set the Last Filter Change date, turn the
Reminder On or Off, and set the Frequency of the maintenance interval. UV
Lamp: Create a reminder for cleaning or replacing your system’s UV lamp. You
can set the Last Lamp Change date, turn the Reminder On or Off, and set the
Frequency of the maintenance interval. Low Temp Alert: To prevent home damage
due to freezing you can set a Low Temperature Alert. The low temperature range
can be from 35 to 68 °F (1.5 to 20 °C). High Temp Alert: To prevent home
damage due to excessive heat you can set a High Temperature Alert. The high
temperature range can be from 60 to 104 °F (15.5 to 40 °C). Aux Heat Runtime
Alert: Sets the amount of time that the Auxiliary heat source, if installed,
can run continuously before an alert is generated.
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Aux Outdoor Temp Alert: If you have a heat pump with an auxiliary heat
configuration, you can configure your ecobee4 to generate an alert if the
auxiliary heat is called for when the outdoor temperature exceeds this
programmed set point. Low/High Humidity Alert: Sets the percentage of relative
humidity at which your ecobee4 will generate a Low/High Humidity Alert.
Display Alerts on Thermostat: Select No’ if you do not want any of the alerts to be displayed on your thermostat screen. Alerts will continue to be displayed on the web portal and sent via email. Enable Heating/Cooling Alerts: Select
No’ to disable alerts for heat/cool error conditions. If disabled,
alerts indicating that the system failed to heat or cool will not be appear in
the screen, web portal, or emails.
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SmartSensors: Setup guide and FAQ’s
The SmartSensor is designed to supplement the temperature and occupancy sensor
built into your ecobee thermostat–unlocking its full potential. Install these
portable powerhouses throughout your home for comfort in the rooms that matter
most (bedrooms, nursery, living room, etc.), and place them in rooms that run
too hot or too cold for a more balanced temperature throughout the home. See
your SmartSensor readings remotely with the ecobee app or the web portal.
Compared with Room Sensor, our previous generation ecobee thermostat sensor,
SmartSensor features the following improvements:
· Captures and sends more occupancy and temperature data more often with
faster transmission speeds, further improving Smart Features like Smart
Home/Away and Follow Me.
· Brand new curved front face optimizes sensor’s field of view for improved
occupancy detection. · Enhanced occupancy sensor “pet immunity” to prevent
false readings triggered by our furry friends. · Powered by a bigger battery
(CR-2477) for an improved battery life of 5 years. · Improved pairing range
between the SmartSensor and thermostat. · Sensor attaches to its satin-steel
stand magnetically and clicks into the adhesive wall-mount. · Compatible with
ecobee thermostats SmartThermostat with voice control, ecobee4, ecobee3 Lite
and
ecobee3. ecobee3 lite does not have a built-in occupancy sensor. Not to
worry! Pair it with SmartSensor to take advantage of ecobee Smart Features
like Smart Home/Away and Follow Me mode.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
How can I use them in my home?
Place a sensor in a high-traffic room to take advantage of ecobee Smart
Features like Smart Home/Away and Follow Me mode. Other spots that are great
for SmartSensor include areas that are either warmer or cooler than the rest
of your home. Using SmartSensor along with your ecobee can help you achieve a
more balanced temperature throughout the home by minimizing hot or cool spots.
Every time you pair a SmartSensor to your ecobee thermostat you’ll be asked
which Comfort Settings (e.g. Home, Away, and Sleep) you’d like it to
participate in. For example, if you’re putting a SmartSensor in your bedroom,
but you don’t spend a lot of time there when you’re not sleeping, you can
choose to have the bedroom SmartSensor only participate in the Sleep Comfort
Setting. Doing so will ensure that your bedroom remains the temperature you
like throughout the night. No more going to bed too hot or too cold! In order
to best detect occupancy changes, the best placement for a SmartSensor is
about four feet off the ground in a location that is facing the entire room.
Avoid locations that may have the sensor come into contact with any external
factor that may influence its readings. These can include vents, fans,
exterior walls, windows and other places where the sensor would be exposed to
direct sunlight.
How do I mount a SmartSensor on a wall?
Simply attach your sensor to an interior wall with the included adhesive wall
mount. Alternately, you may use a #422 flat head Phillips screw (not included)
to mount SmartSensor. The screw should be 1″ long to go through drywall.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
SmartSensor tech specs:
Occupancy and Temperature detection · Detects both temperature and occupancy
and communicates those readings to the thermostat. · Occupancy detection uses
infrared technology to detect body heat signatures. · Occupancy is based on a
person’s continued presence within a SmartSensor’s viewing angle–not merely
motion detection. The more time you spend in front of a particular sensor, the
more weight your ecobee assigns to that sensor’s readings. · Enhanced
occupancy sensor “pet immunity” to prevent false occupancy readings triggered
by our furry friends.
Communication · SmartSensor uses 915MHz radio waves–not Wi-Fi–for secure,
energy-efficient communication with your ecobee thermostat.
Range and Viewing Angle · Range: SmartSensor can communicate with thermostat
to a range of 60 ft (barriers and obstacles such as thick walls or different
floors, and other devices operating on the same 915MHz frequency, such as a
baby monitor, cordless phones, etc., may lower range). · Viewing angle:140°
horizontal and 100° vertical. Occupancy sensor accurate to a distance of 20
feet (6 m). o For optimal placement for pet immunity, wall-mount at a height
of 6.5 ft (2 m). o For optimal placement for temperature readings, set at a
height of 4 ft (1.2 m). · Occupancy viewing distance: 20 ft (6 m).
Battery · Powered by a single CR-2477 coin-cell battery that’s good for up to
five years of battery life and easily replaceable. (Factors that can reduce
battery life include a high or low ambient temperature and placing the sensor
in a high-traffic area.) CR-2477N battery is not compatible with SmartSensor
ecobee thermostats can support up to 32 SmartSensors.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
Where can I see the status of each SmartSensor?
Go to MAIN MENU SENSORS on the thermostat, the ecobee app or the Web Portal
and look for the following icons:
The sensor is currently active/participating (sensor is filled in with white)
The sensor is currently inactive/not participating (sensor is hollow) The
sensor is not connected and not participating (sensor is hollow and has no
signal waves)
Pairing a SmartSensor:
Pairing prerequisites: an ecobee account, the ecobee mobile app, and a Wi-Fi
connection. 1. Option A: Open the ecobee app, on the app Home Screen, tap the
- sign in the top-right corner, select Sensor, then SmartSensor.
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Option B: From your thermostat’s Home Screen in the ecobee app, go to MAIN
MENU SENSORS, tap Add Sensors, and select SmartSensor.
2. Tap Let’s get started to begin.
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3. Scan the QR code on the sensor’s pull tab with your wireless device’s
camera. (The QR code is also printed on the SmartSensor’s battery slot.)
Optionally, enter the pairing code manually by selecting Manually enter code
at the bottom of the screen. If you select Manually enter code, on the next
screen, enter the 8-digit pairing code listed on the inside of your
SmartSensor’s battery compartment (pictured below). When you are done, replace
the battery, secure the cap, and tap Next.
Good to know: The Next button will be greyed out until the 8-digit pairing
code is correctly inputted.
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4. Pull the tab to pair. If pairing is successful, you will be able to move
on to the next screen. If it is not, consider the following troubleshooting
tips.
5. Select a name for your sensor from the list or give your sensor a unique
name.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
6. If you have more than one ecobee thermostat, select which thermostat you
want to pair the sensor to, then select Sensor, meet thermostat.
7. Tap to choose which Comfort Settings (i.e., Home, Away, and Sleep) you
would like your sensor to participate in, and which to exclude it from.
8. Consider the tips for placement with the stand or included adhesive wall-
mount, then select Next.
What are Comfort Settings? When a sensor participates in a Comfort Setting its
temperature readings are used in tandem with the thermostat’s readings to
calculate an average temperature across multiple rooms.
Tip: If you’re unsure what Comfort Settings you’d like your SmartSensor to
participate in, leave all of the boxes checked for now. You can always change
participation settings later by going to MAIN MENU SENSORS Tapping the sensor
in question PARTICIPATION.
9. Tap Done to finish or select Add another device. Keep in mind, it may take up to 3 minutes for your sensor to become available.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
Unpairing a SmartSensor (if needed)
To unpair a SmartSensor or Room Sensor: 1. On the thermostat, select the
hamburger menu ( ). 2. From your thermostat’s Main Menu, select Sensors. 3.
Tap on the sensor you’d like to remove. 4. Select the trash icon in the top-
right corner, then select Unpair.
Sensor participation and comfort setting:
Your ecobee’s schedule consists of temperature profiles called Comfort
Settings. By default, your ecobee has three Comfort Settings: Home, Away, and
Sleep. You can also create additional custom Comfort Settings via the Web
Portal and in the app itself. Comfort Settings make sure your home is the
right temperature during specific activities in your schedule. For example,
when your home, your ecobee thermostat can turn the heating on if the
temperature falls below 70°F (21°C) and turn the cooling on if the temperature
rises above 78°F (25°C). Or when you are away, only turn heating on if the
temperature falls below 62°F (16.7°C) and turn cooling on if the temperature
rises above 85F (27.8°C). By choosing which sensors participate in each
Comfort Setting, you will have complete control over which sensors your ecobee
thermostat uses to calculate the average temperature. Keep in mind, each
Comfort Setting must have at least one participating sensor. Customize your
comfort by adjusting your sensor participation settings To maximize overnight
comfort, you might decide that the only sensor you want to include in your
Sleep Comfort Setting is the one in your bedroom. During the busiest time of
day, when your Home Comfort Setting is active, you may want to have multiple
sensors participating, e.g. your living room SmartSensor, the one in the
kitchen, and your thermostat’s built-in occupancy sensor. You can change your
Participation Settings in the app or on the thermostat itself in one of two
ways:
Shown: Steps for changing Participation Setting on thermostat. MAIN MENU
SENSORS Tap the sensor you wish to change PARTICIPATION
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OR MAIN MENU COMFORT SETTINGS Tap the Comfort Setting you wish to change
“Participating Sensors.”
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SmartSensor participation FAQ’s:
How does my ecobee thermostat manage sensor participation when it’s changing
from one Comfort Setting to the next (e.g. from Home to Sleep, or Home to
Away)? Because each Comfort Setting might have an entirely different mixture
of participating sensors, a sudden change from one Comfort Setting to another
could result in a rapid rise or drop in average temperature. To avoid this,
your ecobee makes the transition from one Comfort Setting to the next
gradually. This process usually takes about 30 minutes. How does sensor
participation work when I adjust the temperature manually? Adjusting the
temperature with your ecobee’s temperature slider or in the app activates your
Home Comfort Setting. (This is called placing a Manual Hold.) When your Home
Comfort Setting is active, your ecobee sets the temperature by averaging out
the temperature readings from each SmartSensor participating in that Comfort
Setting. (To resume your scheduled Comfort Setting, tap the X icon on your
ecobee’s Home Screen, using the app? Press Cancel on the thermostat Home
Screen.) Good to know: By default, a Manual Hold continues until you cancel
it. You can adjust this setting according to your preference by going to the
following screen on your thermostat or in the app: MAIN MENU SETTINGS
PREFERENCES HOLD ACTION When a SmartSensor isn’t participating in a Comfort
Setting, what does my ecobee thermostat do with its reading? When a sensor
isn’t participating, it still reports the temperature to the thermostat, but
the reading isn’t used to help determine the average home temperature. How can
I tell which sensors are participating in the current Comfort Setting? Go to
MAIN MENU SENSORS on the thermostat, the ecobee app or the Web Portal and look
for the following icons:
The sensor is currently active/participating (sensor is filled in with white)
The sensor is currently inactive/not participating (sensor is hollow)
The sensor is not connected and not participating (sensor is hollow and has no
signal waves)
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Smart Home/Away:
With Smart Home/Smart Away enabled, when your thermostat senses your home
during a scheduled Away period or away during a scheduled Home period, it
automatically overrides your schedule for comfort (Smart Home) or savings
(Smart Away). So even when your schedule changes, your ecobee knows to adjust
on its own helping you save energy and stay comfortable.
Smart Home/Away works independently of the sensor participation rules you’ve
set up for your Comfort Settings. That’s to say, it acts upon the occupancy
readings from all of your sensors–not just the ones participating in the
scheduled Comfort Setting. Smart Home and Smart Away cannot be triggered
during a scheduled Sleep period.
How it works By using the occupancy information reported by your ecobee
thermostat’s built-in occupancy sensor* and the SmartSensor(s) paired with
your ecobee, Smart Home/Away tracks your household’s comings and goings to set
the temperature for comfort or savings.
- ecobee3 lite does not have a built-in occupancy sensor. Not to worry! Pair it with SmartSensor to take advantage of ecobee Smart Features like Smart Home/Away and Follow Me mode.
SMART HOME When your ecobee senses someone’s home during a scheduled Away period…
And the following conditions are met: · The Away or Custom Away Comfort Setting has been active for over an hour. · Smart Home hasn’t been active for at least two hours.
Smart Home intelligently switches on your Home Comfort Setting for maximum comfort.
How long does Smart Home run for? When it’s active, Smart Home will stay in effect until a) two hours pass with no occupancy detected; b) it is cancelled; or c) the start of the next scheduled Comfort Setting.
What temperature set points are in effect when Smart Home is running? Smart Home uses your Home Comfort Setting’s hot and cold set points.
SMART AWAY When your ecobee senses nobody’s home during a scheduled Home period…
And: · No occupancy has been detected for two straight hours during a scheduled Home period or when Smart Home is running.
Smart Away intelligently overrides your usual schedule–helping you save on your energy bill.
How long does Smart Away run for? Smart Away runs until it detects occupancy or until the start of the next scheduled Away period.
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What temperature set points are in effect when Smart Away is running? Since
your ecobee thermostat knows that it will have to recover the temperature gap
should you return, it sets the temperature to where it can quickly get your
home back to your Home Comfort Setting set points while still conserving
energy. (Typically, 14° Fahrenheit lower than your Home set points.) Actual
number is based on your ecobee’s ongoing analysis of your HVAC’s equipment’s
ability to recover the temperature gap. How to enable Smart Home/Away On your
thermostat’s screen or in the app, go to: MAIN MENU SENSORS SMART HOME/AWAY
set to Enable. How to tell when Smart Home or Smart Away is active Look for
the following indicators on your thermostat: Smart Home:
Smart Away:
Follow-me mode:
Working hand-in-hand with your Comfort Settings, Follow Me mode allows you to
target comfort where it matters most. With Follow Me enabled, your
thermostat’s built-in occupancy sensor and your SmartSensor(s) detect which
rooms you and your family are in and your ecobee thermostat sets your home’s
temperature to prioritize comfort in those rooms. How it works When Follow Me
mode is enabled your thermostat:
1. Takes the temperature and occupancy readings from each of the sensors
participating in the scheduled Comfort Setting.
2. Ranks them according to where you’re spending the most time. 3. Based on
the rankings, calculates the optimal home temperature for the active Comfort
Setting.
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How to enable Follow Me mode Go to MAIN MENU SENSORS FOLLOW ME set to Enabled
from your thermostat’s screen or in the app.
When Follow Me is disabled, the ecobee will follow your sensor participation
rules assigned to each Comfort Setting. Note: The thermostat will follow the
“Home” Comfort Setting participation rules and ignore Follow Me if the
following occurs:
· No occupancy is detected from any sensors
How does follow me function under the “sleep” comfort setting? In the Sleep
period when no motion is detected, Follow Me defaults to averaging temperature
across the selected sensors in your network. However, if any motion is
detected, Follow Me will use this information to heat/cool appropriate rooms.
What happens if none of the sensors participating in the active Comfort
Setting report motion?
If none of your participating sensors report motion for 30 minutes, your
ecobee will set the temperature based on the average of all participating
sensors (even in the Sleep Comfort Setting).
I’m spending most of my time in the living room this evening, and I just
walked by my kitchen’s SmartSensor. I don’t want a single reading from my
kitchen sensor to determine my home’s temperature. In Follow Me mode, how much
weight does my ecobee assign to a single reading versus the many readings from
the living SmartSensor?
If you walk by a sensor and it detects occupancy, the weight your ecobee
assigns to that single reading in calculating the home temperature will be
low. In this scenario, most of the weighting will be given to the occupancy
readings from the SmartSensor in your living room. To put it differently, the
more time you spend in front of a particular sensor the more weight your
ecobee will assign to that sensor’s readings.
When I leave a room, how long will it be until that SmartSensor’s temperature
readings no longer factor into my ecobee’s temperature averaging calculation?
Follow Me includes participating sensors that have detected occupancy within
the past 30 minutes. If you leave a room and its sensor stops detecting
motion, that sensor’s temperature readings will be gradually (not immediately)
removed from your ecobee’s set point calculation over a 30-minute period. If
30 minutes pass with no occupancy detected, that sensor’s reading will be
excluded until occupancy is detected again.
What happens to Follow Me mode if I manually adjust the temperature while it’s
running?
Adjusting the temperature on your thermostat or in the app with the
temperature slider (i.e. placing a Manual Hold) activates the Home Comfort
Setting. When Home is active the sensors participating in that Comfort Setting
participate in Follow Me mode. To cancel a Manual Hold and resume your
scheduled Comfort Setting, tap the X icon on your ecobee’s Home Screen. Using
the app? Press Cancel on the thermostat Home Screen.
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Appendix
- How to access Threshold settings 2) Thermostat HVAC settings for all system
types 3) Using AC Overcool Max to reduce humidity 4) Minimize the use of Aux
Heat with a Heat-pump 5) What does the exclamation mark with the Flame icon
mean? 6) Thermostat HVAC settings & manual staging options 7) What is eco+ and
how it works
(a) Adjusting temperature for humidity (b) Time of Use (c) Community Energy Savings (d) Smart Home & Away (e) Schedule Assistant (f) Pause When Open - What do the various icons mean of the thermostat?
- Wiring diagrams
A. Conventional HVAC systems with no C-wire available 1. Furnace (1-stage) + AC (1-stage) 2. Furnace (2-stage) + AC (1-stage) 3. Furnace (1-stage) + AC (2-stage) 4. Furnace (2-stage) + AC (2-stage)
B. Conventional HVAC system with C-wire available 5. Furnace (1-stage) + AC (1-stage) 6. Furnace (2-stage) + AC (1-stage) 7. Furnace (1-stage) + AC (2-stage) 8. Furnace (2-stage) + AC (2-stage)
C. Heatpump systems with/without C-wire 9. Heatpump (1-stage) 10. Heatpump (1-stage) No C-wire 11. Heatpump (2-stage) 12. Heatpump (2-stage) No C-wire
D. Heatpump + Auxiliary Heat systems with C-wire available 13. Heatpump (1-stage) + Aux Heat (1-stage) 14. Heatpump (2-stage) + Aux Heat (1-stage) 15. Heatpump (2-stage) + Aux Heat (2-stage)
E. Heatpump + Auxiliary Heat systems without C-wire 16. Heatpump (1-stage) + Aux Heat (1-stage) 17. Heatpump (2-stage) + Aux Heat (1-stage) 18. Heatpump (2-stage) + Aux Heat (2-stage)
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
F. Adding an HVAC Accessory 19. How to Include a Float switch on the Y circuit
20. How to Include a 1-wire Dehumidifier / Humidifier 21. How to Include a
2-wire Dehumidifier / Humidifier 22. How to Include a Ventilator G. Duel (2)
Transformer HVAC systems 23. Boiler (1-stage) + AC (1-stage) 24. Boiler
(1-stage) + AC (2-stage) 25. Boiler (2-stage) + AC (2-stage)
How to access Threshold settings:
Threshold settings allow you to configure your HVAC equipment for greater
efficiency and prevent damage to your equipment by controlling how the ecobee
engages it. These adjustments can only be made on the ecobee itself, not
through the Web Portal or mobile app. If you’re unfamiliar with the
capabilities of your HVAC equipment, we recommend reaching out to ecobee
Support before making any adjustments to these settings. To access the
THRESHOLDS menu on the thermostat: MAIN MENU SETTINGS INSTALLATION SETTINGS
THRESHOLDS
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
Automatic and Manual Threshold Staging With the latest firmware upgrade, you
may notice your thresholds page looks a little different now. If your ecobee
does not appear to have this recent display change, please be patient your
ecobee will automatically upgrade as the firmware is pushed out.
This firmware version makes minor adjustments to the threshold’s menu. There
is now the option to have the staging configured as Automatic or Manual. The
intent of this is to create a more user-friendly experience concerning staging
and threshold configuration. (Note: it will be set to automatic by default on
new installs.) If you choose to configure staging manually, you will be able
to select and customize values such as dissipation time, temperature deltas,
and runtimes for both your heating and cooling equipment. Manually managing
these settings is a more advanced way to optimize and tailor your equipment to
any specific requirements. However, if you are unsure of the best
configurations for your equipment, automatic staging allows your thermostat to
decide how best to optimize it. Your ecobee will look at your ‘Savings vs
Comfort’ setting to control your equipment staging.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
Automatic Staging with a Heat Pump system If you have a heat pump system with
an Auxiliary heat option and Automatic staging is selected, you will be
presented with the Aux Savings Optimization menu. This will present you with
the following options:
· Minimum (0.5F / 0.3C) – sacrifice savings for comfort · Basic (1F / 0.5C) –
sacrifice a bit of savings for comfort · Balanced (1.5F / 0.8C)- optimize for
savings and comfort · Super (2F / 1.1C) – sacrifice a bit of comfort for
savings (recommended setting, default value) · Maximum (2.5F / 1.4C) –
sacrifice comfort for savings If you have previously changed any threshold
settings on your thermostat there is no need to worry. You can also test out
the automatic staging function without losing any previous configurations.
NOTE: During “Away” periods or Custom Comfort Settings set to “I’m Usually
Away”, an additional 1°F/0.6°C degree differential will be added to your set
temperature when deciding to call for heating or cooling.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
Using AC Overcool Max to reduce humidity:
AC Overcool Max can help reduce excessive humidity in your home even if you do
not have a dehumidifier installed. While it is not a substitute for a
dehumidifier, it helps to decrease the humidity level in your home by
continuing to run your cooling beyond your comfort setting. This threshold
setting can be accessed and configured by going to: MAIN MENU SETTINGS
INSTALLATION SETTINGS THRESHOLDS AC OVERCOOL MAX
Next, on this threshold page specify how many degrees your A/C system should
overcool the home. Next you will want to set your desired humidity point. This
can be accessed by going to: MAIN MENU SYSTEM DEHUMIDIFY USING AC ENABLE.
Select your desired humidity level.
By enabling this threshold, your air conditioning system will overcool your
home. It will stop once it reaches your overcool max setting or until the
humidity set point is reached – whichever occurs first. For example, if your
AC Overcool Max is set to 2 degrees, and your desired set point is 72 degrees,
then the AC will continue to run until it is 70 degrees if the humidity is
above 60%. However, if the humidity level reaches 60% before 70 degrees, then
it will shut off. Since air conditioning naturally removes humidity from the
air, running a longer cooling cycle will bring down the humidity level in your
home.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
Minimize the use of auxiliary heat with a heat-pump:
There is a setting in your “thresholds” section that you can change; most
likely it is set to default at the moment which relies on the feedback of your
heat pump system and how long it takes to warm up the home. Some heat pumps
can take longer than others to warm up and finally start giving heat. In these
cases, you can manually enter a higher differential to avoid the auxiliary
heat coming on for a certain time or temperature difference (it is up to you
what value you would like to keep it at). It is recommended to set a value for
these thresholds first and that should eliminate the aux heat turning on
sooner than needed. This can be done by going to MENU SETTINGS INSTALLATION
SETTINGS THRESHOLDS CONFIGURE STAGING MANUALLY COMP TO AUX DELTA. Now this
‘COMP TO AUX DELTA’ option is asking for how many degrees the indoor
temperature should drop before using the auxiliary heat.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
For heat pump systems, its also crucial to understand what the minimum outdoor
temperature that the heat pump can run with – otherwise the thermostat will
lock out the heat pump and change over to aux heat as the weather outside will
be too cold to run the heat pump unit that is sitting outside. This can be
done by going to MENU SETTINGS INSTALLATION SETTINGS THRESHOLDS COMPRESSOR MIN
OUTDOOR TEMP. This is set at a default 35F (1.7C), so the heat pump will not
be used when the weather outside is below 35 degrees Fahrenheit and only aux
heat will be used in this case.
To also avoid short cycling and increase equipment efficiency, you can go to
MENU SETTINGS INSTALLATION SETTINGS THRESHOLDS HEAT DIFFERENTIAL TEMP and
change this to a higher value so that the system turns on for a larger
temperature drop and reduces short cycling.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
What does the flame icon with an exclamation mark mean?
These two icons indicate that the Aux Heat has been temporarily disabled to
save on energy costs. You will see the “Heat” icon if you are in Heat mode,
and the “Auto” icon in Auto mode. One of these icons will appear when the
following conditions are met:
· The ecobee has attempted to call for Aux Heat due to the Compressor to Aux
Maximum Runtime or Compressor to Aux Temperature Delta settings
· The outdoor temperature is higher than your Aux Heat Maximum Outdoor
Temperature threshold Tapping the icon and then tapping “Learn More” provides
further information, as well as two options: Override For 2 Hours: Tapping
this will ignore the Aux Heat Maximum Outdoor Temperature setting for 2 hours
and will utilize the Aux Heat Modify: Tapping this will bring up a separate
screen that will allow you change the Aux Heat Maximum Outdoor Temperature
threshold value
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
Thermostat HVAC settings for all system types:
These settings can be accessed by selecting MENU SETTINGS INSTALLATION
SETTINGS THRESHOLDS. Additionally, to access the manual staging options
requires changing Configure Staging from Automatic to Manual.
Auto Heat/Cool: This setting allows you to set your system mode to “Auto.”
This is enabled by default. In Auto mode, the thermostat will engage both your
heating or cooling as necessary. This mode is most useful if you live in a
region where the temperature fluctuates regularly or you’re in the middle of a
season change and you may need both heating and cooling at different times
during the day.
Heat/Cool Minimum Delta: The minimum temperature difference between the
desired Heat and Cool set points in Auto mode. You will not be able to adjust
the temperature range in Auto mode below this value. This is set to 5F/2.8C by
default, meaning the shortest range you can maintain in Auto mode is 5F
(7075, for example). The lowest possible range in Auto mode the ecobee can
maintain is 2F/1.1C. This setting prevents your equipment from short cycling.
Heat Dissipation Time: The amount of time the fan will continue to run once
the heat is turned off. This is set to auto by default. Running the fan after
a call for heat will expel any heated air remaining in the ducts and circulate
it through your home. If you notice your fan may be running longer than you
would like once a call for heat is finished, you can adjust this value.
Cool Dissipation Time: The amount of time the fan will continue to run once
the cooling is turned off. This is set to auto by default. Running the fan
after a call for cooling will expel any cool air remaining in the ducts and
circulate it through your home. If you notice your fan may be running longer
than you would like once a call for air conditioning is finished, you can
adjust this value.
Heat Differential Temperature: The minimum temperature differential before
engaging heat. This is set to 0.5F/0.3C by default. This setting will wait for
the temperature in your home to drop by this value (0.5F/0.3C in the default
scenario) below your set point before engaging your heat. For example, if your
Heat set point is 72F, the ecobee will wait until the temperature in your home
drops below 71.5F before engaging your heat. This setting prevents your
equipment from short cycling and helps to conserve energy.
NOTE: During “Away” periods or Custom Comfort Settings set to “I’m Usually
Away”, an additional 1°F/0.6°C degree differential will be added to your set
temperature when deciding to call for heating.
Cool Differential Temp: The minimum temperature differential before engaging
cooling. This is set to 0.5F/0.3C by default. This setting will wait for the
temperature in your home to rise by this value (0.5F/0.3C in the default
scenario) above your set point before engaging your air conditioning. For
example, if your Cool set point is 72F, the ecobee will engage your air
conditioning when the temperature in your home reaches above 72.5F. This
setting prevents your equipment from short cycling and helps to conserve
energy.
NOTE: During “Away” periods or Custom Comfort Settings set to “I’m Usually
Away”, an additional 1°F/0.6°C degree differential will be added to your set
temperature when deciding to call for heating.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
Heat Minimum On Time: The minimum amount of time your furnace/boiler will stay
on during a call for heat. This is set to 300 seconds (5 minutes) by default.
If your furnace/boiler is engaged and then the call for heat is immediately
cancelled, the furnace will continue running for this set value (5 minutes)
before turning off.
AC Overcool Max: This setting will allow the air conditioner to overcool (run
past your Cool set point) by this value to decrease humidity. This setting is
useful if you live in a humid climate/have issues with high humidity levels in
your home.
Temperature Correction: If you notice that the ecobee’s temperature sensor may
be slightly off, you can adjust this + or 10 degrees for a more accurate
reading.
Humidity Correction: If you notice that the ecobee’s humidity sensor may be
slightly off, you can adjust this + or 10 % for a more accurate reading.
Thermal Protect: The minimum temperature reading difference between sensors
that will trigger the algorithm to ignore the inaccurate sensor reading. This
range tells your thermostat the maximum difference allowed between the
thermostat and hottest or coldest rooms in your home. If a sensor measures a
temperature that is significantly outside of this range, it probably means the
reading is inaccurate. Your ecobee will ignore this inaccurate reading to
prevent your heating or cooling from running excessively.
Compressor & Heat/Aux Staging settings:
Compressor Minimum Cycle Off Time: The amount of time the compressor remains
off between cycles. This is set to 300 seconds (5 minutes) by default. Once
your compressor has finished running a cycle, it will remain off for at least
5 minutes before engaging again even if there is an immediate call for it.
This setting prevents your compressor from short cycling, so we recommend
leaving this at 300 seconds to prevent any potential damage to your
compressor.
Compressor Minimum On Time: The minimum amount of time the compressor will
stay on. This is set to 300 seconds (5 minutes) by default. If your compressor
is engaged and then the call is immediately cancelled, the compressor will
continue running for this set value (5 minutes) before turning off. This
setting prevents your compressor from short cycling, so we recommend leaving
this at 300 seconds to prevent any potential damage to your compressor.
Compressor Min Outdoor Temperature: The compressor will not run below this
outdoor temperature. This is set to 35F/1.7C by default. Before adjusting this
setting, we recommend reaching out to the manufacturer of your heat
pump/compressor to inquire about the safest setting. Running your compressor
at a temperature below what it can handle can damage the equipment and is ill-
advised.
· If you have a heat pump with auxiliary heating, when the outdoor temperature
drops below this value, the ecobee will engage your aux heat and rely on aux
heat to heat your home. If you’re receiving many “Aux heat running” alerts,
you may want to adjust this setting (after confirming with your heat pump
manufacturer the lowest temperature your heat pump can safely function at). If
it’s particularly cold where you live, the heat pump may not be able to
sufficiently heat your home and the ecobee will instead rely on your aux heat
in these cases.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
Compressor Stage 2 Temperature Delta: The minimum number of degrees from the
desired temperature (set point) before engaging the second stage of the
compressor. This is set to auto by default.
· You will only see this option if you have a two-stage compressor (wires in
both Y1 and Y2)
Compressor Reverse Staging: With this setting enabled, you will also need to
enable the Compressor Stage 2 Temperature Delta threshold setting listed above
and set a temperature value. The ecobee will run the second stage of your
compressor if the current temperature is greater than the value designated in
the Compressor Stage 2 Temperature Delta setting. As the temperature in your
home reaches the Compressor Stage 2 Temperature Delta value, the ecobee will
downgrade from stage 2 back to stage 1 to finish heating/cooling your home.
· You will only see this option if you have a two-stage compressor (wires in
both Y1 and Y2) · If enabled, this setting will cancel out Compressor Stage 1
Max Runtime
Compressor Stage 1 Max Runtime: The maximum number of minutes running stage 1
before engaging the second stage of the compressor.
· You will only see this option if you have a two-stage compressor (wires in
both Y1 and Y2)
Two Stage Furnace Settings:
Heat Stage 2 Temperature Delta: The minimum number of degrees from the desired
temperature (set point) before engaging the second stage of furnace heat. This
is set to auto by default.
· You will only see this option if you have a two-stage furnace (wires in both
W1 and W2)
Heat Stage 1 Max Runtime: The maximum number of minutes running stage 1 before
engaging the second stage of the furnace.
· You will only see this option if you have a two-stage furnace (wires in both
W1 and W2)
Aux Heat Settings (Heat Pumps with Aux Heat):
Aux Heat Max Outdoor Temperature: The auxiliary heat will not run when the
outdoor temperature is above this point. If you are receiving many “Aux heat
running alerts,” you may want to lower this setting–this will maximize the use
of your heat pump while limiting the use your aux heat.
Aux Heat Minimum On Time: The minimum amount of time your auxiliary heat will
stay on during a call for aux heat. This is set to 300 seconds (5 minutes) by
default. If your aux heat is engaged and then the call for heat is immediately
cancelled, the aux heat will continue running for this set value (5 minutes)
before turning off. This setting prevents your aux heat from short cycling, so
we recommend leaving this at 300 seconds to prevent any potential damage to
your equipment.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
Compressor to Aux Temperature Delta: The minimum number of degrees from the
current temperature in your home and your desired temperature (set point)
before engaging the auxiliary heat. This is set to auto by default. If you’re
receiving many “Aux heat running” alerts, you may want to adjust this setting.
Compressor to Aux Runtime: The minimum number of minutes the compressor will
run for before switching to auxiliary heat. This is set to auto by default. If
you’re receiving many “Aux heat running” alerts, you may want to adjust this
setting. NOTE: Compressor to Aux Temperature Delta takes precedence over
Compressor to Aux Runtime.
Aux Stage 2 Temperature Delta: The minimum number of degrees from the desired
temperature before engaging the second stage of aux heat.
· You will only see this option if you have two stages of auxiliary heat
(wires in W1 and W2) Aux Reverse Staging: With this setting enabled, you will
also need to enable the Aux Heat Stage 2 Temperature Delta threshold setting
listed above and set a temperature value. The ecobee will run the second stage
of your aux heat if the current temperature is greater than the value
designated in the Aux Heat Stage 2 Temperature Delta setting. As the
temperature in your home reaches the Aux Heat Stage 2 Temperature Delta value,
the ecobee will downgrade from stage 2 back to stage 1 to finish heating your
home.
· You will only see this option if you have two stages of auxiliary heat
(wires in W1 and W2) · If enabled, this setting will cancel out Aux Heat Stage
1 Max Runtime Aux Stage 1 Max Runtime: The maximum number of minutes since
engaging the first stage of aux heat before engaging the second stage. · You
will only see this option if you have two stages of auxiliary heat (wires in
W1 and W2)
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
What is eco+ and how does it work?
Every home consumes energy differently. That’s why we created eco+, a suite of
new smart features that helps you improve your home’s energy efficiency to
save more on energy bills, while enhancing your comfort. Eco+ supercharges
your ecobee thermostat and delivers personalized energy recommendations by
looking at things like local weather, home occupancy, and variable electricity
rates to shift your home’s energy usage accordingly.
How do I know when eco+ is active?
When it’s active, the eco+ icon will appear on your smart thermostat’s home
screen, as well as the mobile app. Tap the icon for more information on what
eco+ is doing to optimize your heating or cooling.
What are monthly reports and how are eco+ savings calculated?
Once you set up your thermostat and eco+, you will start receiving emails on a
monthly basis detailing your energy consumption for the previous month. The
emails include how long your system has run for during the last month, the
amount of energy savings your ecobee smart thermostat has generated, and how
your savings compare with your community. Savings are calculated in the same
way as HomeIQ savings.
If you are not receiving your monthly reports, please ensure eco+ is turned
on, and you have filled in your Home Information and Property Characteristics
accurately. If you are still experiencing an issue, contact Customer
Support.
Can I use one eco+ feature without using the others?
Yes! You can customize your eco+ experience to best suit your lifestyle. There
are five features that make up the eco+ suite: Smart Home & Away, Schedule
Assistant, Time of Use, Community Energy Savings, and the ability to adjust
temperature for humidity. Each feature can be enabled or disabled, giving you
full control of your experience.
- Time of Use and Community Energy Savings are not available in all areas. Availability depends on local utility rate plans and programs.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
Will eco+ make any changes to my comfort settings?
No, eco+ will not make any changes to your Comfort Settings. eco+ will
optimize your smart thermostat’s performance based on your Comfort Settings,
schedule, and your eco+ savings preferences.
How can I customize my eco+ experience?
You have total control over your eco+ experience: you can leave it turned on
after registering your thermostat or disable it. for as long as you would
like. You can also customize your eco+ experience with the slider in the eco+
settings. The impact of the slider on each eco+ feature is described in the
below Features section. eco+ consists of five features: Smart Home & Away,
Schedule Assistant, Time of Use, Community Energy Savings, and the ability
to adjust temperature for humidity. You can selectively enable or disable each
feature, giving you full control of your experience. Keep in mind, disabling
eco+ features may impact your overall eco+ savings. * Time of Use and
Community Energy Savings are not available in all areas. The availability of
these features depends on local utility rate plans and utility programs.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
Adjusting temperature for humidity:
When the feature to adjust for humidity is enabled, eco+ uses both humidity
and temperature readings to calculate your home’s temperature. In doing so,
eco+ finds opportunities to lower your energy bill when it’s dry in summer,
and when its humid in winter. How does it work? First, eco+ averages out
humidity data over the past 10 days. It then looks at the current temperature
and humidity level to calculate the adjusted for humidity temperature. What
happens when humidity is high? When humidity is particularly high compared to
the average level over the past few days, any given temperature will feel
warmer than it normally would. In winter, that’s when the adjustment for
humidity kicks in: the ecobee won’t heat the house as much as it normally
would at the same temperature, leading to energy savings. What happens when
humidity is low? When humidity is significantly lower than the average level
over the past few days, any given temperature will feel cooler than it
normally would. In summer, that’s when the adjustment for humidity kicks in:
the thermostat won’t cool the home as much as it normally would at the same
temperature, helping you save energy and feel the same way you would when
humidity levels were normal. How do I know when the thermostat is adjusting
for humidity? Any time the humidity affects the temperature reading on your
thermostat by more than 1ºF, the eco+ icon will appear on the screen. If you
disable eco+ for the day, this feature will be disabled until midnight.
You can enable or disable eco+’s ability to adjust the temperature for
humidity at any time from your eco+ settings in the ecobee app. Notes:
· The eco+ ability to adjust temperature for humidity lives on the thermostat
itself which means that even if the thermostat is offline it will continue to
be active.
· This feature is not affected by the eco+ comfort preference slider.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
Time of Use:
If your electricity rate varies based on the time of day, Time of Use can save
you money by intelligently precooling or preheating your home when electricity
is less expensive to keep you comfortable, while cooling or heating less when
electricity is more costly. By shifting energy usage to times of day when
electricity is cheaper and cleaner, Time of Use is having a positive impact on
communities and the environment. The Time of Use feature is only applicable if
the price you pay for electricity varies based on the time of day. If this is
not the case and you would like to benefit from the Time of Use feature,
please contact your utility provider and request to be switched on to a rate
plan with variable electricity pricing. As part of the eco+ experience, if
your home is in an area where Time of Use rates are in effect, a list of
utilities and rate plans will be displayed. Your utility rate plan can be
found on your bill or through your utility account details online. As you
configure eco+, when entering your utility information, select the information
icon in the top righthand corner to view an example of where your rate plan
could be shown on your bill. If you are unsure if you are on a Time of Use
rate plan, please contact your utility provider’s customer care team.
Once you have selected and saved a rate plan, Time of Use will be activated in
the following 24-hour period. Once activated, during time of use periods
(generally during summer or winter), eco+ will preheat or precool your home at
times of day when electricity is less expensive. When electricity gets more
expensive, a setback will be applied to consume less energy. Even if your rate
plan includes more than two electricity rates based on time of day, the same
logic will apply: precooling or preheating before each increase of price, and
a setback during the higher price. The duration of precooling or preheating is
customized to each home based on historical thermal data.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
The depth of the precool, preheat or setbacks depends on your eco+ slider preferences. These depths are relative offsets applied on top of the existing setpoint of the home. Here is the current relationship between eco+ slider values and precool, preheat and setback:
Level 1
Level 2
Level 3
Level 4
Level 5
Precool / Preheat Setback
1F
2F
3F
4F
4F
0F
0F
1F
2F
3F
Tip: If you skipped setting up Time of Use when you were setting up eco+, you
can always set up it up later from:
· the eco+ settings, by toggling the Time of Use slider to on · By editing
Utility information under Home settings
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
The eco+ icon will show on the thermostat screen or mobile app thermostat view
any time Time of Use is precooling, preheating, or applying a setback. If you
disable eco+ for the day, Time of Use will be disabled until midnight.
You can enable or disable Time of Use at any time from your eco+ settings.
Notes: · Time of Use events are generated through the server, which means that
the thermostat must be connected to the internet for this feature to work. ·
In order to set up Time of Use, your home address must have a valid ZIP or
postal code. · If you are with a time of use electricity rate but your utility
or rate plan is not available on the app, please contact us and we will add it
shortly.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
Community Energy Savings:
Peak energy demand places strain on the electricity grid that can lead to
outages and generally require more harmful energy to be produced. ecobee
partners with utilities to help reduce electricity usage in periods of peak
demand. When you enroll, your utility provider will send energy events to your
thermostat through eco+ to help better match the electricity supply with
demand. This may adjust the temperature in your home slightly. Events take
place just a handful of times per year. Some of our utility partners will
provide you with a reward for participating in their community energy savings
program. When you set up Community Energy Savings in the app, you will be
notified if you are eligible for a reward from your utility provider. To check
your eligibility, open the app and under your eco+ settings enable Community
Energy Savings. Then follow the onscreen instructions to request your reward.
Once you have applied, you will need to contact your utility provider to
disable Community Energy Savings and be removed from the program.
If you have applied but haven’t received your reward yet, please contact your
utility provider. In some cases, your reward may still be pending because your
personal information in the ecobee app doesn’t match the information your
utility has. If that is the case, they will reach out to you via email to
confirm your information. When your thermostat is receiving an energy savings
event, typically in summer, it will first precool your home to keep you
comfortable. The duration of precooling or preheating is customized to each
individual home, based on historical thermal data. After the precool, a
setback is applied for a duration that depends on the event. You can opt out
of the event at any time by setting a hold or tapping on the eco+ icon and
ending eco+ for the day.
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
The depth of the precool, preheat or setbacks depend on your eco+ slider preferences. These depths are relative offsets applied on top of the existing setpoint of the home. Here is the current relationship between eco+ slider values and precool, preheat and setback:
Level 1
Level 2
Level 3
Level 4
Level 5
Precool / Preheat Setback
1F
2F
3F
4F
4F
0F
0F
1F
2F
3F
Tip: If you skipped setting up Community Energy Savings when you were setting
up your thermostat, you can always set up it up later from:
· the eco+ settings, by toggling the Community Energy Savings feature to on ·
by editing Utility information in Home settings
25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 ecobee.com
By helping your utility reduce electricity demand when it peaks, Community
Energy Savings reduces your community’s reliance on so-called “peaker plants.”
Peaker plants, which generally only run during times of high electricity
demand, are expensive to maintain and operate, reduce local air quality, and
emit global warmingcausing greenhouse gases. By spreading out the electricity
load, Community Energy Savings is not just reducing the need to operate peaker
plants, it reduces the need for them to be built in the first place. The eco+
icon will show on the thermostat screen anytime Community Energy Savings is
precooling, preheating or applying a setback. If you disable eco+ for the day,
Community Energy Savings will be disabled until midnight.
Notes: · Energy savings events are generated through the server, which means
that the thermostat must be connected to the internet in order for this
feature to work. · You may not receive any events if ecobee isn’t partnered
with your utility. Stay tuned, as ecobee is always expanding its partnerships.
Smart Home & Away:
Smart Home & Away automatically adjust the temperature for energy savings when
it detects you are not home, and quickly restoring your comfort settings when
you come back. N