TurtleBeach Stealth 700 Headset for Xbox One User Manual

Stealth 700 Headset for Xbox One

User Manual

PACKAGE CONTENTS

1. Stealth 700 for Xbox Headset  (A)
2. USB Charging Cable  (B)

IMPORTANT

Update your headset with the  Turtle Beach Audio Hub  for the latest feature updates, and then customize it further with the Audio Hub for Android and iOS.

HEADSET CONTROLS

1. Mic Mute
   • Flip mic up to mute
   • See “Mic Mute” diagrams below for more information.
2. Superhuman Hearing™ Button
   • Press – Superhuman Hearing™ On/Off
   • _For more information about Superhuman Hearing™, click here._
3. Bluetooth Multi-Function Button
   • See Bluetooth Setup
4. Xbox One
   • Game Volume
   • Chat Volume
5. Power Button
   • Press (1 sec) – Power On/Off
   • Press – Active Noise Cancellation On/Off
   • _For more information about Active Noise Cancellation, click here._
6. Connect Button
7. **VR/Mobile Headphone Port***
   • ***** VR/Mobile Cable Sold Separately
   • _For more information about VR/Mobile use, click here._
8. USB Charge & Update Port
9. Power LED
   • Battery Status
   • Red – Charging
   • Green – Charged/In Use
   • Pairing Status
   • Solid On – Transmitter Connected
   • Blinking – Transmitter Not Connected

MIC MUTE

To mute the mic, flip the mic up towards the earcup. To unmute the mic, flip the mic down away from the earcup.

XBOX ONE SETUP

SURROUND SOUND SETUP (AVAILABLE ONLY ON XBOX ONE)

1. Press the Xbox button on the controller while in the Xbox One Home Screen.

2. Go to the  System  tab (gear icon)  > > Settings >> General >> Volume & Audio Output

3. Set Headset Format to  **Windows Sonic for Headphones.***

***** At this point, you can also select Dolby Atmos for Headphones, if applicable. (sold separately).

For more detailed setup instructions, please click here.

BLUETOOTH SETUP

PAIRING

1. Hold down  Bluetooth Button  until  “Bluetooth   Pairing” prompt plays.

2. Connect to your headphones in your phone or tablet’s  Bluetooth Settings.

FUNCTIONS

Play/Pause
Skip Forward
Fast Forward
Skip Back
Rewind| Press Once
Press Twice Quickly
Press Twice Quickly and Hold
Press Three Times Quickly
Press Three Times Quickly and Hold
Answer Call
End Call
Reject Incoming Call| Press Once
Press Once
Press and Hold
Activate Voice Recognition (If Available)| Press and Hold When Not In a Call

PC SETUP

SYNCING YOUR HEADSET (XBOX WIRELESS ADAPTER)**
Xbox Wireless Adapter not included

• Headset Volume is controlled through Windows when used on a PC.
• Volume controls on the headset have no effect.

1. On your PC, go to  Settings >> Devices >> Connected Devices.
2. Choose  “Add Device”.  Windows searches for the headset.
3. Press the  Connect Button  on your headset. Windows finds and adds the headset.
4. When your  Stealth 700  headset appears in the list under  Other Devices,  it is ready to use.

CONFIGURE YOUR SETTINGS

1. On the Windows Taskbar, right-click the  Speaker  icon.
   • Select  Playback Devices.
   • Set  Turtle Beach 700  as your  Default D evice.
   • Select  Recording Devices
   • Set  Turtle Beach 700  as your  Default Device.

CHARGING

The Stealth 700 for Xbox One uses a rechargeable battery. Make sure to charge it regularly.

Headset Storage

Always charge your headset before storing it for any extended period of time (greater than 3 months). Never store the unit in temperatures above 113°F/45°C.

Headset Recovery (Headset Won’t Turn On/Not Detected By Audio Hub)

If your headset is experiencing any of the following symptoms, please try the instructions below:

• Headset will not power on
• When charging, the LED does not display correctly
• Audio Hub does not detect the headset

These instructions will force your headset to update with the Turtle Beach Audio Hub to ensure that you are running the latest firmware.

If you have not already done so, download the  Turtle Beach Audio Hub  (for Windows or MacOS)

1. Start this process with the Headset powered  OFF.
2. Open the  Turtle Beach Audio Hub  (for Windows or MacOS).
3. Connect the  USB Charge Cable  to the  Headset’s USB Charge/Update   port.
4. (With the Headset powered OFF)   Hold down  the  Superhuman Hearing™  button  while connecting the USB Cable  into your computer.
5. The Audio Hub will prompt you to update the headset.
6. If the Audio Hub does not prompt you to update, please try steps 1-5 again.
7. This update process will take ~5 minutes to complete, during this process do  not  move the headset or jostle the USB Connection.

After completing this update process, try powering on your headset.  If your headset has powered on, but the LED on the Headset is blinking follow the pairing instructions available  here.

If you are unable to complete this process, or this process otherwise does not resolve this issue, please  contact our support team for further assistance.

Mic Usage/Mic Issues

The Stealth 700 for Xbox One has an adjustable mic. To use the mic, gently push (“flip”) the mic forwards. You will hear a tone (low high) when the mic itself is unmuted. When the mic is fully pushed forwards, the mic will “lock” into position. To mute the mic, just flip the mic back the other way. You will hear a tone (high low) when the mic is muted.

f other players are unable to hear you in Xbox Live Chat or on your Xbox One console, please check the following.

1. Check That The Headset And Console Are Paired/Mic Monitor is Functioning

The Headset and Console need to be paired to each other in order for the mic to work. Make sure that the Headset and Console have been successfully paired. To do so:

1. Press the Xbox/Home button on the Xbox One controller.
2. Go to  Settings >> All Settings >> Kinect  & Devices >> Devices  &   Accessories.
3. You will see the controller you are currently using; you should be able to scroll to the right to see other devices being used with the Console. The headset will appear in this list as  “Headset”.
4. As an additional test, speak into the mic. If the headset is paired, you should be able to hear your own voice through the headset. Can you hear yourself through the headset when you speak into the mic?

Please Note:  The Stealth 700 for Xbox One headset has both a Mic Monitor feature and an Active Noise Cancelling feature. If the ANC is activated, the Mic Monitor will be disabled. To make sure the ANC is not activated, quick- press the Power button. You should hear a tone (low high) when the ANC is deactivated. You should then hear yourself through the headset. If you hear a (high low) tone, the ANC has been activated, and a quick press of the Power button should deactivate it again.

If you can see the headset in the list of devices, and can hear yourself when you speak into the mic, proceed to the next test. If you do not see that headset listed, or you cannot hear yourself through the headset, please contact our  Support Team.

2. Party Test – Check for Icon Ring

1. Press the Xbox/Home button on the Xbox One controller.
2. Scroll to the  Party  tab, and select  “Start   A Party”.  You do not need to invite other players to this party; you can perform this test alone in the party.
3. Speak into the mic. When you speak into the mic, does a ring light up around the icon next to your Gamertag (in the list of party members)? If so, continue to the Test Message.

If you don’t see that ring, please contact our  Support Team.

3. Record a Test Message

1. Press the Xbox/Home button on the Xbox One controller.
2. Scroll to  Messages >> New Conversation.
3. Choose a friend from the list. You will not be sending this message, so you don’t have to choose a specific person.
4. After you choose a person, two options will appear: Write a Message (pencil icon on left) and Record a Message (mic icon on right). Select the Record a   Message/Mic icon  on the right.
5. Select  Record,  and then speak into the mic. When you are done recording, stop the recording.
6. The new recording should appear under the Write a Message/Record a Message icons. Select  Play,  and listen to that recording you made. This will tell you how your voice will sound to other players. Can you hear your voice clearly?

If you can hear your voice clearly, the mic itself is working well.

If you cannot hear your voice clearly, please contact our  Support Team.

4. Bluetooth Test Call

*For this test, you will need a Bluetooth-compatible smartphone.

1. Hold down the headset’s Bluetooth button until you hear the “Bluetooth Pairing” voice prompt.
2. Connect to your headset in your phone’s Bluetooth Settings.
3. Make a test call on the phone. Be sure to keep the phone covered and away from you, to make sure that the headset’s mic is the mic picking up the sound, and not the internal microphones in the smartphone itself.
4. During that test call, could you be heard clearly when you spoke into the mic?

If you can be heard clearly during that test call, the mic itself is working well.

If you cannot be heard clearly during that test call, please contact our Support Team.

5. Power Cycle Headset/Console

To perform a quick power cycle with the Headset/Console, please do the following, in this order:

1. Press and hold the  Power Button  on the Headset until the  Power LED  turns off.
2. Power down the Xbox One Console. When it has fully powered down, unplug the Console from the wall outlet.
3. Let everything sit for a minute.
4. Plug the Console back in, and power the Console on again.
5. Press and hold the  Power button  on the Headset until the  Power LED  lights up.
6. Re-pair the Headset and Console. To do this:
   • First make sure the Headset is  powered on.
   • Then, press the  Pairing Button  on the Xbox One console. The  LED  on the front of the Console should start  blinking.
   • Then, press and hold the  Connect Button  on the Headset until the  LED  starts  flashing rapidly,  indicating that it is in pairing mode.
   • The Headset and Console will pair. When this happens, the Console will show a  “Headset Assigned”  message, and you should hear a tone. The Headset and Console LEDs will both be  solid. You should be able to test the mic again.

If the Power Cycle does not resolve this, please contact our  Support Team.

Windows Sonic Surround Sound

The  Stealth 700 for Xbox One  is designed to utilize  Windows Sonic Surround Sound. Windows Sonic is a spatial audio solution designed by Microsoft to give headset users a significantly improved Surround Sound experience when playing games or using apps that have multi-channel support.

The Stealth 700 for Xbox One can also be used with  Dolby Atmos for Headphone (Sold Separately).   Dolby Atmos for Headphones  can be used with both games and apps that have multi-channel support as well.

Here’s how to set up your  Stealth 700 for Xbox One  headset with Xbox One’s new Surround Sound features:

1. Press the Xbox button on the controller while in the Xbox One Home Screen.

2. Go to the  System  tab (gear icon)  > > Settings >> General >> Volume & Audio Output

3. Set Headset Audio Headset Format to  **Windows Sonic for Headphones.***

***** At this point, you can also select Dolby Atmos for Headphones, if applicable. (sold separately).

Limited PC Compatibility

The Stealth 700 for Xbox One is designed to be used with any devices that support  Xbox Wireless.  This means that the Stealth 700 for Xbox One can be used with any of the following devices:

• Xbox One
• Xbox One S
• XBox One X
• Xbox Wireless Adapter (with Windows 10)
• PCs with built-in Xbox Wireless

The process for using your Stealth 700 for Xbox One with the  Xbox Wireless Adapter  is very similar to that used with a Xbox One.

1. Power on your headset by holding down the  Power Button  until the Power LED  lights up.

2. Connect your  Xbox Wireless Adapter  to an available  USB Port  on your  PC.

3. Press and hold the  Connect   Button  on the bottom of the left   earcup  until the  indicator LED  next to it begins to blink rapidly.

4. Press and hold the  Enroll Button  on the  Xbox Wireless Adapter until the  LED  on the adapter begins to  blink rapidly.

5. After a few seconds both LEDs should turn solid indicating that your headset and adapter are now paired

At this point your headset can be used with your PC like any other audio device.  To configure your settings:

1. On the Windows taskbar, right-click the  Speaker Icon
2. Select Playback Devices
   • Set  Headphones  as your  Default Device , as shown below
   • 3. Select  Recording Devices
   • Set  Headset Microphone  as your  Default Device , as shown below

PC with Built-In Wireless

If your PC has  built-in Xbox Wireless,  use the following steps.

1. On your PC, go to  Settings >> Devices >> Connected Devices.
2. Choose  Add   a Device. Windows searches for the headset.
3. Power on  your headset, and then hold down the  Connect Button  until the  LED  begins to  blink rapidly.   Windows will find and add your headset.
4. When the option for  Xbox One Compatible Wireless Device  appears in the list under  “Other Devices”,  it is ready to use.

To configure your settings:

1. On the Windows taskbar, right-click the  Speaker Icon
2. Select  Playback Devices
   • Set  Headphones  as your  Default Device , as shown below
   • 3. Select  Recording Devices
   • Set  Headset Microphone  as your  Default Device , as shown below

Now that your headset is paired and set as your default device, you’re ready to use your headset.

In order to control the volume of your audio, first  turn down  the lower Volume Control  on your headset to the  minimum value.  Then, use the  upper volume control  to  control the volume  of the audio from your PC.

**Please note:  These controls will  not  work on PC as they do on an Xbox One console; as a result you cannot control Game and Chat audio separately. **

Update Firmware and Customize Controls

It is important to always run the most up-to-date firmware in order to enjoy the best audio experience.

The Turtle Beach Audio Hub will automatically check for the newest firmware and install the newest version if available.

The  Turtle Beach Audio Hub  is available for  Windows  and  Mac.

1. Connect your  Stealth 700 for Xbox One  to your  PC/Mac  using the included  USB Cable.
2. Open the  Turtle Beach Audio Hub app

At this point if your headset requires a new update you will be prompted to begin this process.

**Note:  This process may take a couple minutes. Do  not  disconnect your headset until the process is complete. **

Once the process is complete enroll your headset with your Xbox One.  The update process erases the Xbox Wireless connection so it is essential that this step is taken.  Detailed Steps available here.

Now you are able to adjust some of your Stealth 700 for Xbox One settings.

Mic Monitor –  This setting allows you to control how loud you hear yourself in the headset.  If this is turned down all the way you will not hear your own voice at all, while if you turn it up all the way you will hear your voice loudly through the headset.  When wearing over-ear style headphones this helps prevent you from yelling.  If this setting is turned up to the maximum level you may also hear some ambient noise from other sources of sound in your room.

Tones – This setting controls how loud the indication tones you hear in your headset play.  These are tones that play when toggling your EQ Presets, Superhuman Hearing, and when Powering On/Off. If this is set to the minimum you will not hear any indication tones.

Voice Prompts – This settings controls how loud the voice prompts that you hear in your headset play.  These prompts play when powering on the headset and using Bluetooth functions.

Audio Preset – Select a EQ Preset to enhance your listening experience.

1. Signature Sound –  Turtle Beach tuned Natural Sound; hear your media just as the creators intended.
2. Bass Boost –  Turn up the Bass; feel the deep sound effects in your games  and the punch of bass-heavy music tracks.
3. Bass and Treble Boost –  Turn everything up; increased lows and highs give you more of everything for a more powerful audio experience.
4. Vocal Boost –  Tune in to the vocals on music tracks and dialog in games and movies; make your characters and stories come alive.

Chat Boost – Turn this On to have Chat Audio automatically increase in volume when loud game sounds occur. A Turtle Beach feature that’s hard to live without!

The information screen displays some essential details that may be needed when troubleshooting an issue or talking with Customer Support.  The links lead to the Support section of the Turtle Beach website. (Which you are currently reading right now!)

Newest Firmware:

Xbox One. Improved Bluetooth volume control. Fix for incorrect battery level recorded on some phones.

Setup For Xbox Series X|S

Our current lineup of “Designed For Xbox” headsets — which are all currently available for Xbox One — will be compatible for the next generation of Xbox: Xbox Series X  and  Xbox Series S.

To set your wireless headset up for use with an Xbox Series X or Xbox Series S console, please do the following:

Power on the headset, and make sure the headset and console are paired. To do so:

1. Press and hold the Power button on the headset until the LED lights up. Then, press the Power button on the console to power the console on.
2. Press the Pairing button on the Console. The LED on the console itself should start blinking (console is in pairing mode). Press and hold the Connect button on the headset until the headset’s Power LED flashes rapidly (headset is in pairing mode).
3. Within a few seconds, the LEDs on both headset and console will turn solid. You’ll see a “Headset Assigned” message, and you will hear a tone in the headset. The headset and console are paired successfully.

Once the headset is paired to the console, configure the Windows Sonic Surround Sound:

1. While in the Home screen, press the Xbox button on the controller. You’ll see the following screen:

2. Navigate to the  Profile & System Tab, and select “ Settings “.

3. Go to  General >> Volume & Audio Output

4. In the  Headset Audio  column (right side of the screen), set Headset Format  to  Windows Sonic For Headphones.

Bluetooth

The Stealth 700 for Xbox One features a Bluetooth connection in addition to the Xbox One Wireless Connection.  This means that while you are playing your favorite games or watching your favorite movie, you can also take a phone call, or listen to some music from your phone.

To take advantage of this:

1. Power  on  your headset. Make sure that the Bluetooth for your phone/Bluetooth-enabled device is turned on.
2. Hold down the  Bluetooth Button  on your headset until you hear the  “Bluetooth Pairing”  voice prompt
3. Go into your phone’s  Bluetooth Settings
4. Find and select  “Stealth 700 Xbox One”  (If your phone shows a “Stealth 700 LE” option, do not select it.)
5. You are ready to enjoy Bluetooth!

At this point you can customize your headset using the Turtle Beach Audio Hub (For more information, click  here).

When the headset is paired via Bluetooth, use the Bluetooth Button for Phone and Media controls, as shown in the table below:

BLUETOOTH FUNCTIONS

Play/Pause
Skip Forward
Fast Forward
Skip Back
Rewind| Press Once
Press Twice Quickly
Press Twice Quickly and Hold
Press Three Times Quickly
Press Three Times Quickly and Hold
Answer Call
End Call
Reject Incoming Call| Press Once
Press Once
Press and Hold
Activate Voice Recognition (If Available)| Press and Hold When Not In a Call

Charging the Headset

The Stealth 700 for Xbox One uses a rechargeable battery, and comes with a USB Charge Cable. You can use this included USB Charge Cable to charge the headset with your Xbox One console.

If you have not already done so, please make sure to  update the headset’s firmware.

CHARGING INSTRUCTIONS

1. Plug the Micro-USB end of the USB Charge Cable into the headset.
2. Plug the USB end of the USB Charge Cable into a free USB port on the console itself.
3. The headset will charge to full within 3-4 hours.
   • If the headset is powered on when it is plugged in to charge, the LED will change from Red to Green when charging is complete.
   • If the headset is powered off when it is plugged in to charge, the LED will turn off when charging is complete.

The headset will charge to full within 3-4 hours.

Once charged, the headset will have a battery life of up to 15 hours.

Be sure to charge the headset regularly. Always charge your headset before storing it for any extended period of time (greater than 3 months). Never store the unit above temperatures of 113°F/45°C.

Mobile/VR Mode

The Stealth 700 for Xbox One features a 3.5mm headset jack, which can be used with the Mobile Cable (Mobile Cable not included with headset, available here ). This connection is meant for use with Mobile Devices or VR systems.

Connect your headset directly to your chosen device via that Mobile Cable. When used with a wired connection, the headset’s Xbox One Wireless connection will shut down to conserve battery life.

For audio playback and microphone capability, the headset must be powered on when using this mobile cable connection. As long as there is an audio signal being played through the headset itself (even just the game’s soundtrack), the headset should remain powered on until the battery is low and the headset needs to be charged. If there is no audio played through the headset for 15 consecutive minutes, the headset’s  Auto- Shutdown  will engage, and the headset will power off completely.

In this mode Bluetooth will still be available so that you are able to listen to music or take phone calls during your VR experience.

When in this mode the volume controls on the headset will now control your VR Audio Volume Level and Mic Monitor Level.

Pairing Instructions

The Stealth 700 for Xbox One headset pairs directly with the Xbox One console. The Headset will need to be paired with the console prior to the Headset’s first use.

*PLEASE NOTE:  This article covers pairing the headset  directly with an  Xbox One Console.  If you are looking to use this headset with an Xbox Wireless Adapter,  please click here.**

**PLEASE NOTE:  Depending on your specific Xbox One console, the location of the Enrollment/Pairing button will vary. Please be sure to double-check for the location of the Enrollment/Pairing button for your specific console model.

On  older  Xbox One models  (before  the Xbox One S and Xbox One X), the Enrollment/Pairing button will be located on the  Left  side of the console, next to the disk drive, as shown below.

On the  Xbox One   S  and  Xbox One X  models, the enrollment button in on the lower  Right  of the front panel. This is the console model show in the images below and in the Quick Start Guide.

STEALTH 700 FOR XBOX ONE PAIRING INSTRUCTIONS

1.  Press and   Hold  the  Power Button  on the  Headset until the  LED lights up.  Power on the Xbox One Console by pressing the Console’s  Power button.

2.  Press  the  Pairing Button  on the  Xbox One Console.  The LED  on the  Console  itself should start  blinking,  indicating that the Console is in Pairing Mode.  Press and Hold  the  Connect Button  on the  Headset  until the Headset’s Power LED flashes rapidly,  indicating that the headset is in Pairing Mode.

3. Within a few seconds, the LEDs on both Headset and Console will turn solid.  The Console will show a  “Headset Assigned”  message, and you will hear a tone in the headset. The Headset and Console are paired successfully; you should hear game audio.

Mobile App Tutorial

The Stealth 700 for Xbox One has a variety of features that can be controlled through the Android and iOS Audio Hub Apps available  here.

After picking up the apps from your phone’s app store, you’ll want to Bluetooth pair your headset to your phone.  This Bluetooth connection is separate from your wireless connection to your Xbox One. With a Bluetooth connection, you can take phone calls or listening to music while you’re gaming.

Bluetooth pairing instructions can be found here .

Once you’re paired to your headset open the Turtle Beach Audio Hub App.

(As your headset is being detected, you may see a notification that your headset has a firmware update available.  If this is the case, go to the  Turtle Beach Audio   Hub, so that you can update your headset with the Windows or macOS Audio Hubs.)

The first screen you see will be focused on different aspects of controls that can be customized.

Mic Monitor – Control the level your own voice plays in the headset. This will keep you from yelling into your microphone quite as much. This does not affect how other people hear you.

Superhuman Hearing – This feature allows you to pinpoint quiet audio cues, like enemy footsteps and weapon reloads.

Chat Boost – Turn this On to have Chat Audio automatically increase in volume when loud game sounds occur. A Turtle Beach feature that’s hard to live without!

Active Noise Cancellation – Block out the extra noise with Active Noise Cancellation.  When this feature is activated Mic Monitor is muted.

Audio Preset –  Select an EQ Preset to enhance your listening experience. (For more information about EQ Presets, click  here.)

Device Settings

Voice Prompt – Control the level the indication prompts play in your headset. Same as above, the minimum value will mute your prompts, so be careful.

Tones – Control the level the indication tones play in your headset. Remember if you set this to zero you will not hear any tones!  You may be directed to this particular line by a customer service rep if you contact us about it. (Hello!)

Do Not Disturb (Android Only) –  If your phone supports this feature this will turn on/off it’s Do Not Disturb function.  This will prevent your phone from ringing/vibrating when receiving calls/texts when you’re trying to take a game seriously.

Mic Noise Gate – This makes it easier to ensure your voice is coming through the mic, instead of background noise.

Device Info/Support Screens

These screens displays some essential details that may be needed when troubleshooting an issue or talking with Customer Support.  The links lead to the Support section of the Turtle Beach website. (Which you are currently reading right now!)

Superhuman Hearing™

This screen provides an easy to press button to turn Superhuman Hearing™ on/off with a simple tap.

Troubleshooting the Wireless Connection

If you believe you may have encountered interference-related issues when using the Stealth 700 wireless headset for Xbox One, such as  audio drop-outs , or  other intermittent audio issues , please first check the following.

1.  First, confirm that the headset is successfully paired to the Xbox One console by completing the pairing process, as instructed here. In addition, make sure the headset firmware is updated (full instructions  here), and that the headset is charged (for more information, click  here).

2.  Make sure the Xbox One Firmware is up-to-date. (Full instructions  here.)

3.  Try the following steps:

1. Power Off the Xbox One console.
2. Disconnect the Power Cable from your Xbox One, and wait 20 seconds.
3. Reconnect the Power Cable to your Xbox One.
4. Power On the Xbox One using the Power Button on the front of the Console.
5. Re-pair  the headset to the console, using the Connect Button on your Headset and the Enroll Button on your Xbox One Console.
6. Once your Headset and Console are paired, connect the controller via USB to the console and turn the controller On.Use a standard USB Micro Cable; if you do not have one, you can use the USB Charge Cable included with the headset.

While your controller is connected through USB, do you still experience the drop-out issues you encountered before?

If the issue is fixed, try disconnecting the USB Cable and continuing to use your Xbox One. Is everything working without issue?

4. Move the headset so that it is in direct line-of-sight of the console. Does the issue persist? Then, move the headset closer to the console. Does the issue persist?

5.  If there are any other USB devices connected to the console — including external hard drives, console cooling fans, controller charging stations, VR set ups, USB webcams, or anything similar — please power the console and those devices off. Then, unplug each of those devices. Once each of those USB devices has been removed, power the console on, and test the headset out again.

Does this issue continue? If not, the device that was unplugged may be contributing to the issue.

If this issue persists, please move to step 6.

6.  Make sure there is no WiFi router or other high-powered wireless device within 5 ft (1.5m) of either the headset or console itself while in use. Depending on the strength of your particular router, you may want to increase the distance beyond 5 ft, to be absolutely sure. In addition, please make sure that any other wireless headsets (Turtle Beach or otherwise) are powered off and disconnected from any power source when using the Stealth 600 headset.

7.  Additionally, even if there is no WiFi router located in the immediate vicinity of either the headset or Xbox One console, a good test is to temporarily disable (power off) the router and then test the headset on your console by playing a single-player or offline game. If the same issue does not persist, it is safe to assume the router is indeed causing wireless interference between the console and headset.

ADVANCED

Turtle Beach is not responsible for third-party equipment. Please do not attempt the following unless you are familiar with changing router settings and/or networking.

The Stealth 700 for Xbox One includes a dual-band antenna, which can use either 2.4GHz and 5GHz frequencies, similar to most Wi-Fi routers. If you have completed the steps above, and can confirm your Wi-Fi router is indeed causing interference for the headset, you may be able to resolve this by restricting your Wi-Fi router to operate on one frequency (2.4GHz or 5GHz) only. This way the headset can operate on the unused frequency, while the router uses the other, hopefully preventing any further interference between the two. This can be done within your router/networking settings; however, the process to complete this will vary between model and manufacturer for each router.

If the same, seemingly interference-related issues continue to occur, please contact our support team:  Contact Support

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