TurtleBeach Elite Pro 2 Headset User Manual

Elite Pro 2 Headset

User Manual

PACKAGE CONTENTS

1. Elite Pro 2 Headset  (A)
2. Mic Boom  (B)
3. Elite SuperAmp  (C)
4. Headset Audio Cable  (D)
5. USB Power & Audio Cable  (E)

FIRMWARE UPDATE AND CUSTOMIZATION

Important: Update Before Using

Make sure to update to the newest firmware for the best audio experience. Connect to the  Turtle Beach Audio Hub  for Windows or Mac to update firmware, and for iOS and Android to customize your sound further.

HEADSET SETUP

IN-LINE CONTROLS

1. Mic Mute Switch
   • Switch to mute the microphone. Mic is muted when red line is visible on Mic Mute Switch.

CONTROLS AND FEATURES

1. USB Power & Audio

2. Stream-Out for Recording Streaming Audio on PC

3. Master Volume Control

4. Headset Connection

5. Bluetooth Multi-Function Button

SETUP FOR XBOX ONE

1. Set the SuperAmp to  Xbox One Mode ( Green  Center LED  On ) – (Xbox One Mode is the Default Setting)
2. Press the Xbox button on your controller.
3. Go to the  System tab (gear icon) >> Settings >> Display and Sound >> Volume.
4. Set  Party Chat Output  to  Headset.

SURROUND SOUND SETUP

1. Press the Xbox button on your controller.
2. Go to the  System   Tab (gear icon) >> Settings >> Display and Sound >> Audio Output.
3. Set  Headset Format  to  Windows Sonic for Headphones.

Xbox/PC mode can be selected using the Audio Hub for Android/iOS.

PC SETUP

1. Set the  SuperAmp  to  PC Mode – (PC Mode can be set using the Android/iOS Audio Hub)
2. Right-Click  the  Speaker icon  in your Toolbar and select  Playback   Devices.
3. Right-Click Elite SuperAmp PC  and select  Set As Default Device.
4. Right-Click Elite SuperAmp PC  and select  Set As Default Communication Device.
5. Select the  Recording Tab.
6. Right-Click Elite SuperAmp PC  and select  Set As Default   Device.

MOBILE SETUP

PROSPECS™ GLASSES RELIEF SYSTEM

For those who game with glasses, adjust the ProSpecs™ Glasses Friendly System for added comfort.

1. The ProSpecs Glasses Relief System creates a channel in the ear cushion to help reduce pressure on your glasses frame. In order to adjust this, you must firmly remove the magnetic ear cushion. Hold the ear cushion firmly and pull it away from the speaker. The ear cushion is held there magnetically and should come off with minimal effort.

2. Depending on the size of your glasses frame, use the tab adjustment to create the appropriate sized channel in the ear cushion. By default, the adjustment tab is set to the shallowest setting. To increase the size/depth of the channel in the ear cushion, simply pull the tab and attach it to the post based on your preference.

3. After you’ve adjusted the glasses-friendly channel to your liking, place the ear cushion back on the speaker. The ear cushion is held there magnetically and should snap back into place with minimal effort. Please make sure to line up the magnets on the ear cushion with the magnets on the headset itself, as shown.

BLUETOOTH

PAIRING

1. Hold down  Bluetooth Button  until the  LEDs  begin to  pulse Green.
2. Connect to your headphones in your phone or Tablet Bluetooth settings.

BLUETOOTH FUNCTIONS

Play/Pause
Skip Forward
Fast Forward
Skip Back
Rewind| Press Once
Press Twice Quickly
Press Twice Quickly and Hold
Press Three Times Quickly
Press Three Times Quickly and Hold
Answer Call
End Call
Reject Incoming Call| Press Once
Press Once
Press and Hold
Activate Voice Recognition (if available)| Press and Hold When not in a Call

Mic/Audio Not Working – Check Setup

If your headset is experiencing any of the following symptoms, please review the instructions below:

• SuperAmp volume control has no effect
• Center (“Palm Tree”) logo is always red
• You can’t be heard in chat

If you are experience any of the above, it’s possible the headset is not set up correctly. If you are having the above issues, please confirm the following to ensure that the headset is set up properly.

Make sure the headset is set up as shown below.

NOTES:

• The headset’s main cable should be connected to the “Headset” jack in the front of the SuperAmp. This jack will have an icon of a headset above it. If the headset’s cable is plugged into the jack with the word “Out” above it (located on the back of the SuperAmp), the headset is plugged into the wrong jack. The jack with the word “Out” above it is the Stream Out jack. The headset would need to be plugged into the “Headset” jack in order to hear the game and chat audio.

• The headset’s main cable ends are not interchangeable. The plug with three black stripes should be plugged into the Headset jack on the front of the SuperAmp. The plug with four black stripes should be plugged into the headset jack on the headset itself. Both of these jacks — on the SuperAmp and the headset itself — will have icons of a headset just above them.

• Make sure to fully insert the cable into the jack on the headset. It is a snug fit, and you should feel the plug slide into place twice. The cable is not fully inserted/plugged in until the plug slides into place the second time. An easy way to check if your headset cable is plugged in all the way is to make sure that the headset and mic icons (located on the headset and mic boom, respectively) are lined up with each other.

• The mic should be plugged into the mic jack on the headset itself. This jack will have the image of a mic just above it.

• The mic mute on the headset’s main cable will have a red line showing when the mic is muted. If you can see that red line, the mic is muted; move the mic mute switch so that you cannot see that red line. The mic will be unmuted, and you should be able to be heard.

Party Chat Echo

Symptoms:

• Audio Issues
• Echoing (Other people in chat can hear themselves echoing)

To avoid echoing in the party chat, please do the following.

1. Headset/Mic Are Connected Securely

Make sure to set the headset up as shown below:

SUPERAMP CONNECTIONS:

The headset’s main cable ends are not interchangeable. The plug with three black stripes should be plugged into the audio jack on the  front  of the SuperAmp.

This jack will have an icon of a headset above it. If the headset’s cable is plugged into the jack with the word “Out” above it (located on the back of the SuperAmp), the headset is plugged into the  wrong  jack. The jack with the word “Out” above it is the Stream Out jack.

The headset would need to be plugged into the “Headset” jack in order to hear the game and chat audio.

HEADSET CONNECTIONS

The headset’s main cable ends are not interchangeable. The plug with four black stripes should be plugged into the headset jack on the headset itself. Like the SuperAmp, this jack will have an icon of a headset just above it.

Make sure to fully insert the cable into the jack on the headset. It is a snug fit, and you should feel the plug slide into place twice. The cable is not fully inserted/plugged in until the plug slides into place the second time. An easy way to check if your headset cable is plugged in all the way is to make sure that the headset and mic icons (located on the headset and mic boom, respectively) are lined up with each other.

2. Lower The Volume, Adjust Game/Chat Balance

If the volume is set too high, there may be some echoing in the game chat. Lowering the volume can help to avoid echoing. To lower the volume, move the dial on the SuperAmp itself counter-clockwise.

In addition, make sure the Game/Chat balance is set more in favor of the game. In the Turtle Beach Audio Hub, adjust the Game/Chat balance slider until there is no echo. An image of the slider in question is shown below:

If you are still having issues with echoing in the Party chat, please contact our  support team.

PC Setup

To set up your Elite Pro 2 + SuperAmp for Xbox One for use with a PC, please do the following.

First, plug the mic into the headset. To do so, make sure the keyed parts of the mic boom and mic jack line up, and then gently plug the mic in until you hear a click.

Then, plug the headset into the SuperAmp with the included cable. Make sure the end of the cable with the “Connect This End to Headset” is the side that is plugged into the headset; the other side will need to be plugged into the port on the SuperAmp with the headset icon next to it.

Make sure to fully insert the cable into the jack on the headset. It is a snug fit, and you should feel the plug slide into place twice. The cable is not fully inserted/plugged in until the plug slides into place the second time. An easy way to check if your headset cable is plugged in all the way is to make sure that the headset and mic icons (located on the headset and mic boom, respectively) are lined up with each other.

Then, plug the Mini-USB end of the included USB Cable into the SuperAmp, and plug the USB end of the same cable into a USB Port on your PC, as shown below.

Then, set the SuperAmp to PC Mode in mobile version of the Turtle Beach Audio Hub (available  here for Android and iOS).

Right-click the Speaker Icon in your Toolbar. If you have Windows 10, select “Open Sound Settings”; otherwise, select “Playback Devices”.

Set the Elite SuperAmp PC as the Default Recording Device and Default Playback Device.

Then, scroll down; under “Related Settings”, select “Sound Control Panel”. Go to the Recording Devices tab, right-click the Elite SuperAmp PC, and set the Elite SuperAmp PC as the Default Communication Device.

You are now ready to use your Elite Pro 2 + SuperAmp for Xbox One headset with a PC!

Setup For Xbox Series X|S

Our current lineup of “Designed For Xbox” headsets — which are all currently available for Xbox One — will be compatible for the next generation of Xbox: Xbox Series X  and  Xbox Series S.

To set your wired headset up for use with an Xbox Series X or Xbox Series S console, please do the following:

1. Plug the headset and SuperAmp in, as shown below.

Then, configure the Windows Sonic Surround Sound by following the steps below.

1. While in the Home screen, press the Xbox button on the controller. You’ll see the following screen:

2. Navigate to the  Profile & System Tab, and select “ Settings “.

3. Go to  General >> Volume & Audio Output

4. In the  Headset Audio  column (right side of the screen), set Headset Format  to  Windows Sonic For Headphones.

Xbox One Setup

To set up your Elite Pro 2 + SuperAmp for Xbox One for use with a Xbox One console, please do the following.

XBOX ONE SETUP

First, plug the mic into the headset. To do so, make sure the keyed parts of the mic boom and mic jack line up, and then gently plug the mic in until you hear a click.

Then, plug the headset into the SuperAmp with the included cable. Make sure the end of the cable with the “Connect This End to Headset” is the side that is plugged into the headset; the other side will need to be plugged into the port on the SuperAmp with the headset icon next to it.

Make sure to fully insert the cable into the jack on the headset. It is a snug fit, and you should feel the plug slide into place twice. The cable is not fully inserted/plugged in until the plug slides into place the second time. An easy way to check if your headset cable is plugged in all the way is to make sure that the headset and mic icons (located on the headset and mic boom, respectively) are lined up with each other.

Then, plug the Mini-USB end of the included USB Cable into the SuperAmp, and plug the USB end of the same cable into a USB Port on your Xbox One console.

If the SuperAmp is not set to Xbox One Mode, go to the Turtle Beach Audio Hub, and switch the SuperAmp to Xbox One Mode.

Then, press the Xbox button on your controller, and go to the  System tab (gear icon) >> Settings >> General >> Voice & Audio Output.

• Set  Party Chat Output  to  Headset
• Set  Headset Format  to  Windows Sonic for Headphones

Once the headset and surround sound are configured, you’re ready to use your Elite Pro 2 + SuperAmp for Xbox One headset with your Xbox One console!

Mac Setup

To set up your Elite Pro 2 + SuperAmp for Xbox One for use with a Mac computer, please do the following.

First, plug the mic into the headset. To do so, make sure the keyed parts of the mic boom and mic jack line up, and then gently plug the mic in until you hear a click.

Then, plug the headset into the SuperAmp with the included cable. Make sure the end of the cable with the “Connect This End to Headset” is the side that is plugged into the headset; the other side will need to be plugged into the port on the SuperAmp with the headset icon next to it.

Make sure to fully insert the cable into the jack on the headset. It is a snug fit, and you should feel the plug slide into place twice. The cable is not fully inserted/plugged in until the plug slides into place the second time. An easy way to check if your headset cable is plugged in all the way is to make sure that the headset and mic icons (located on the headset and mic boom, respectively) are lined up with each other.

Then, plug the Mini-USB end of the included USB Cable into the SuperAmp, and plug the USB end of the same cable into a USB Port on your Mac, as shown below.

Then, set the SuperAmp to PC Mode in the mobile version of the Turtle Beach Audio Hub (available  here for Android and iOS).

Open System Preferences, and then click on “ Sound ” to open the Sound Settings.

In the Input tab, select “ Elite SuperAmp PC “.

In the Output tab, select “ Elite SuperAmp PC “.

You are now ready to use your Elite Pro 2 + SuperAmp for Xbox One headset with a Mac!

Turtle Beach Audio Hub – Increase Volume With Custom Preset

Please note that this article applies only to the mobile version of the Turtle Beach Audio Hub; these customizations cannot be made through the desktop version of the Turtle Beach Audio Hub.

  PRESET CUSTOMIZATION

The Elite Pro 2 + SuperAmp comes with 4 presets for both Game and Stream: Superhuman Hearing ;  Bass Boost ;  Bass and Treble Boost ; Vocal Boost

You can use one of these presets, or you can create your own new custom Preset to further enhance and customize your audio experience. To learn how to create custom Presets, please click  here.

Want louder audio? More bass, or more treble?  Create a custom Preset to boost the Bass, the Treble, or simply raise all of the audio to your liking!

Increase the Volume

To increase the volume, please do the following:

Tap the current Game Preset in the Home Screen of the Audio Hub; in the following example, the current Game Preset is “Signature Sound”.

In the Create Game Preset banner, select “Create”.

Set the Treble, Bass, and Mid sliders all the way to the right, and tap “Save”.

Name the Preset, and tap “Store”.

Select the new preset in the list of available presets. The volume will be louder, and the Bass, Treble, and Mid will be boosted.

Turtle Beach Audio Hub Features & Controls

The Elite Pro 2 + SuperAmp for Xbox One offers features that can be customized with the Turtle Beach Audio Hub for both Android and iOS.

Please note that this article applies only to the mobile version of the Turtle Beach Audio Hub; these customizations cannot be made through the desktop version of the Turtle Beach Audio Hub. The desktop version of the Turtle Beach Audio Hub would be for firmware updates only.

You can download the Turtle Beach Audio Hub app here.

Once the Turtle Beach Audio Hub is downloaded on your smartphone/mobile device, and the SuperAmp is paired via Bluetooth to that device, you’ll be able to use all of the features of the Turtle Beach Audio Hub, including customizing the audio, the headset controls, and even creating presets to use with your Elite Pro 2 headset!

Please note:  While the screenshots in this article are of the Android version of the Audio Hub app, the screens shown for the iOS version of the App will appear either the same or similar.

HOME SCREEN

1. Game/Chat Mix
   • This will control the balance between the amount of Game audio you hear, and the amount of Chat audio you hear. If this is set closer to the word Chat, you’ll hear more Chat audio than Game audio; if this is set closer to the word Game, you’ll hear more Game audio than Chat audio. If this set all the way to one side or the other, you will hear only the Game audio, or only the Chat audio. For an equal balance of Game and Chat audio, set this in the middle.
2. Mic Monitor
   • The Mic Monitor feature allows you to hear yourself through the headset when you speak into the mic. This setting allows you to adjust the volume of your own voice in the headset when you speak into the mic. If this is set all the way to the left, you will  not hear your own voice. If this is set all the way to the right, you will hear your own voice loudly.
3. Superhuman Hearing
   • This toggle allows you to engage Superhuman Hearing, which allows you to hear far-off noises like enemy footsteps or weapons reloads in crucial moments — and then disengage Superhuman Hearing when you no longer need it.
4. Chat Boost
   • When engaged, Chat Boost automatically raises the chat audio when the Game audio is raised/gets louder.
5. Game Preset
   • This adjusts the game audio you hear through the headset. The headset comes with the following four Presets:  Signature Sound ;  Bass Boost ;  Bass + Treble Boost ;  Vocal Boost.
   • You can also create custom Game Presets to use. See  Presets Customization  below, or click  here for more information.

VOICE PROMPT/TONE SCREEN

1. Voice Prompt Level
   • This setting controls how loud the voice prompts that you hear in your headset play.  These prompts play when powering the Bluetooth on, and when pairing the Bluetooth. If you turn this all the way down, you will  not hear the Voice Prompts at all. (You will also get a message telling you that you have muted the Voice Prompts and will not be able to hear them.)
2. Tones Level
   • This setting controls how loud the tones that you hear in your headset play.  These tones play when engaging and disengaging certain features. If you turn this all the way down, you will  not hear the Tones at all. (You will also get a message telling you that you have muted the Tones and will not be able to hear them.)
3. Do Not Disturb (Android Only)
   • If your phone supports this feature this will turn on/off its Do Not Disturb function.  This will prevent your phone from ringing/vibrating when receiving calls/texts when you’re trying to take a game seriously.
4. Mic Noise Gate
   • This makes it easier to ensure your voice is coming through the mic, instead of background noise.

LED/STREAM SCREEN

1. LED Mode
   • This control allows you to cycle the SuperAmp’s LEDs through the three available modes:  Normal  (LEDs are lit solid);  Stealth  (LEDs are off);  Audio Meter  (the volume LED will vary depending on the amount and volume of the incoming audio).
2. LED Color
   • When the mic is disconnected/muted, this LED will be Red. When the mic is connected and unmuted, you can change the color of the SuperAmp’s center LED. You can also create custom colors.
   • See  Presets Configuration  below for more information on custom LED colors.
3. LED Brightness
   • Set this all the way to the right, and the SuperAmp LEDs will light up brightly. Set this all the way to the left, and the SuperAmp LEDs will be very dim/off.
4. Stream Preset
   • Use the Stream Presets to adjust your outgoing audio when you stream. The headset comes with the following four Presets:  Signature Sound ;  Bass Boost ;  Bass + Treble Boost ;  Vocal Boost.
   • You can also create custom Stream Presets to use. See  Presets Customization below, or click  here  for more information.
5. Stream Out Game Level
   • Adjust how much of your stream audio is Game audio.
6. Stream Out Mic Level
   • Adjust the volume of your mic in your stream audio.

INFORMATION SCREEN

The information screen will have some important information about your headset. This will include the version number for both the mobile app, as well as for the SuperAmp’s firmware.

The  Configuration  toggle allows you to easily switch between PC Mode and Xbox Mode.

The FAQ option leads to our support site (which you are reading right now!)

SIDEBAR BUTTON AND MENU

At the top left of the screen, you’ll see a button, which opens the sidebar menu.

This menu will include the following options:  First Person   Shooter ;  Streamer ;  Indie ;  Battle Royale ;  Racing

Each option will bring up a front screen with controls specifically chosen for these experiences. You’ll also see a message that this screen will keep your phone display open. This is for easy access to those controls.

To get back to the main Audio Hub pages, simply press that Sidebar button, and then select “Home”. If your phone has a “Back” button, you can also press that button to go back to the main pages of the Audio Hub.

First Person   Shooter

1. Superhuman Hearing Toggle
2. Game/Chat Mix
3. Mic Monitor
4. Chat Boost
5. Game Preset

Streamer

1. Game/Chat Mix
2. Mic Monitor
3. Stream Out Mic Level
4. Stream Out Game Level
5. Stream Preset

Indie

1. Game/Chat Mix
2. Mic Monitor
3. Game Preset

Battle Royale

1. Superhuman Hearing Toggle
2. Game/Chat Mix
3. Mic Monitor
4. Chat Boost
5. Game Preset

Racing

1. Game/Chat Mix
2. Mic Monitor
3. Chat Boost

PRESET CUSTOMIZATION

The Elite Pro 2 + SuperAmp comes with 4 presets for both Game and Stream: Superhuman Hearing ;  Bass Boost ;  Bass and Treble Boost ; Vocal Boost

You can use one of these presets, or you can create your own new custom Preset to further enhance your audio experience. Customize your gaming experience even further by creating a custom LED color for your SuperAmp!

The process to create a new custom Preset or custom LED color is as follows:

In the screen that includes the kind of Preset you want to create, click on the Preset that is currently set. Then, adjust the levels to your liking, give your new Preset a name, and save that Preset.

You can then use your new custom Preset by selecting it in the list of available Presets.

Below, you can find a deeper look at creating new custom Presets and LED Colors.

Game Preset

In the screen below, the current Game Preset is “Signature Sound”. To change the preset, or to create a new custom preset, tap “Signature Sound”.

Doing so will take you to the following page:

You will see a list of available presets. Below the Game Preset banner, there is a “Custom Preset” banner, with a “Create” button. Tap that “Create” button to bring up the Custom Game Preset screen.

The Custom Game Preset will have three sliders: Treble, Mid, and Bass. Adjust these three sliders to adjust the levels of the Treble, Mid, and Bass audio. Setting a slider all the right will turn that particular setting all the way up, while setting a slider all the way to the left will turn that particular setting all the way down. When you have adjusted the levels to your liking, click “Save”.

Then, name your custom Preset, and click “Store”.

Your new custom Preset will appear in the list of available presets.

If you need to delete a custom Game Preset, swipe the Preset to the left of the screen. A delete button will appear. Simply tap the delete button (Android), or swipe the delete button to the left (iOS), and the Preset will be deleted.

Stream Preset

In the screen below, the current Stream Preset is “Signature Sound”. To change the preset, or to create a new custom preset, tap “Signature Sound”.

Doing so will take you to the following page:

You will see a list of available presets. Below the Stream Preset banner, there is a “Custom Preset” banner, with a “Create” button. Tap that “Create” button to bring up the Custom Stream Preset screen.

The Custom Stream Preset will have three sliders: Treble, Mid, and Bass. Adjust these three sliders to adjust the levels of the Treble, Mid, and Bass audio. Setting a slider all the right will turn that particular setting all the way up, while setting a slider all the way to the left will turn that particular setting all the way down. When you have adjusted the levels to your liking, tap “Save”.

Then, name your custom Preset, and tap “Store”.

Your new custom Preset will appear in the list of available presets.

If you need to delete a custom  Stream Preset, swipe the Preset to the left of the screen. A delete button will appear. Simply tap the delete button (Android), or swipe the delete button to the left (iOS), and the Preset will be deleted.

Create Custom LED Colors

You can also manage the color of — and create new colors for — the SuperAmp’s central LED.

Please keep in mind that if the mic is disconnected, or is muted, the SuperAmp LED will be red, even if a different color is selected as the current color.

In the screen below, the color is set to “Green”. To change the LED color, or to create a new color, tap “Green”.

Doing so will take you to the following page:

You will see a list of available colors. Below the LED Color Preset banner, there is a “Custom Preset” banner, with a “Create” button. Tap that “Create” button to bring up the Custom LED Color Preset screen.

You’ll then see three sliders, one each for Red, Green, and Blue.

Adjust each slider to change the color of the LED itself. Setting a slider all the right will turn that particular setting all the way up, while setting a slider all the way to the left will turn that particular setting all the way down. When you have adjusted the color to your liking, tap the “Save” button.

Then, name and Store your new custom LED color.

It will appear in the list of available LED colors.

If you need to delete a custom LED color Preset, swipe the Preset to the left of the screen. A delete button will appear. Simply tap the delete button (Android), or swipe the delete button to the left (iOS), and the Preset will be deleted.

Turtle Beach Audio Hub Features & Controls

The Elite Pro 2 + SuperAmp for Xbox One offers features that can be customized with the Turtle Beach Audio Hub for both Android and iOS.

Please note that this article applies only to the mobile version of the Turtle Beach Audio Hub; these customizations cannot be made through the desktop version of the Turtle Beach Audio Hub. The desktop version of the Turtle Beach Audio Hub would be for firmware updates only.

You can download the Turtle Beach Audio Hub app here.

Once the Turtle Beach Audio Hub is downloaded on your smartphone/mobile device, and the SuperAmp is paired via Bluetooth to that device, you’ll be able to use all of the features of the Turtle Beach Audio Hub, including customizing the audio, the headset controls, and even creating presets to use with your Elite Pro 2 headset!

Please note:  While the screenshots in this article are of the Android version of the Audio Hub app, the screens shown for the iOS version of the App will appear either the same or similar.

HOME SCREEN

1. Game/Chat Mix
   • This will control the balance between the amount of Game audio you hear, and the amount of Chat audio you hear. If this is set closer to the word Chat, you’ll hear more Chat audio than Game audio; if this is set closer to the word Game, you’ll hear more Game audio than Chat audio. If this set all the way to one side or the other, you will hear only the Game audio, or only the Chat audio. For an equal balance of Game and Chat audio, set this in the middle.
2. Mic Monitor
   • The Mic Monitor feature allows you to hear yourself through the headset when you speak into the mic. This setting allows you to adjust the volume of your own voice in the headset when you speak into the mic. If this is set all the way to the left, you will  not hear your own voice. If this is set all the way to the right, you will hear your own voice loudly.
3. Superhuman Hearing
   • This toggle allows you to engage Superhuman Hearing, which allows you to hear far-off noises like enemy footsteps or weapons reloads in crucial moments — and then disengage Superhuman Hearing when you no longer need it.
4. Chat Boost
   • When engaged, Chat Boost automatically raises the chat audio when the Game audio is raised/gets louder.
5. Game Preset
   • This adjusts the game audio you hear through the headset. The headset comes with the following four Presets:  Signature Sound ;  Bass Boost ;  Bass + Treble Boost ;  Vocal Boost.
   • You can also create custom Game Presets to use. See  Presets Customization  below, or click  here for more information.

VOICE PROMPT/TONE SCREEN

1. Voice Prompt Level
   • This setting controls how loud the voice prompts that you hear in your headset play.  These prompts play when powering the Bluetooth on, and when pairing the Bluetooth. If you turn this all the way down, you will  not hear the Voice Prompts at all. (You will also get a message telling you that you have muted the Voice Prompts and will not be able to hear them.)
2. Tones Level
   • This setting controls how loud the tones that you hear in your headset play.  These tones play when engaging and disengaging certain features. If you turn this all the way down, you will  not hear the Tones at all. (You will also get a message telling you that you have muted the Tones and will not be able to hear them.)
3. Do Not Disturb (Android Only)
   • If your phone supports this feature this will turn on/off its Do Not Disturb function.  This will prevent your phone from ringing/vibrating when receiving calls/texts when you’re trying to take a game seriously.
4. Mic Noise Gate
   • This makes it easier to ensure your voice is coming through the mic, instead of background noise.

LED/STREAM SCREEN

1. LED Mode
   • This control allows you to cycle the SuperAmp’s LEDs through the three available modes:  Normal  (LEDs are lit solid);  Stealth  (LEDs are off);  Audio Meter  (the volume LED will vary depending on the amount and volume of the incoming audio).
2. LED Color
   • When the mic is disconnected/muted, this LED will be Red. When the mic is connected and unmuted, you can change the color of the SuperAmp’s center LED. You can also create custom colors.
   • See  Presets Configuration  below for more information on custom LED colors.
3. LED Brightness
   • Set this all the way to the right, and the SuperAmp LEDs will light up brightly. Set this all the way to the left, and the SuperAmp LEDs will be very dim/off.
4. Stream Preset
   • Use the Stream Presets to adjust your outgoing audio when you stream. The headset comes with the following four Presets:  Signature Sound ;  Bass Boost ;  Bass + Treble Boost ;  Vocal Boost.
   • You can also create custom Stream Presets to use. See  Presets Customization below, or click  here  for more information.
5. Stream Out Game Level
   • Adjust how much of your stream audio is Game audio.
6. Stream Out Mic Level
   • Adjust the volume of your mic in your stream audio.

INFORMATION SCREEN

The information screen will have some important information about your headset. This will include the version number for both the mobile app, as well as for the SuperAmp’s firmware.

The  Configuration  toggle allows you to easily switch between PC Mode and Xbox Mode.

The FAQ option leads to our support site (which you are reading right now!)

SIDEBAR BUTTON AND MENU

At the top left of the screen, you’ll see a button, which opens the sidebar menu.

This menu will include the following options:  First Person   Shooter ;  Streamer ;  Indie ;  Battle Royale ;  Racing

Each option will bring up a front screen with controls specifically chosen for these experiences. You’ll also see a message that this screen will keep your phone display open. This is for easy access to those controls.

To get back to the main Audio Hub pages, simply press that Sidebar button, and then select “Home”. If your phone has a “Back” button, you can also press that button to go back to the main pages of the Audio Hub.

First Person   Shooter

1. Superhuman Hearing Toggle
2. Game/Chat Mix
3. Mic Monitor
4. Chat Boost
5. Game Preset

Streamer

1. Game/Chat Mix
2. Mic Monitor
3. Stream Out Mic Level
4. Stream Out Game Level
5. Stream Preset

Indie

1. Game/Chat Mix
2. Mic Monitor
3. Game Preset

Battle Royale

1. Superhuman Hearing Toggle
2. Game/Chat Mix
3. Mic Monitor
4. Chat Boost
5. Game Preset

Racing

1. Game/Chat Mix
2. Mic Monitor
3. Chat Boost

PRESET CUSTOMIZATION

The Elite Pro 2 + SuperAmp comes with 4 presets for both Game and Stream: Superhuman Hearing ;  Bass Boost ;  Bass and Treble Boost ; Vocal Boost

You can use one of these presets, or you can create your own new custom Preset to further enhance your audio experience. Customize your gaming experience even further by creating a custom LED color for your SuperAmp!

The process to create a new custom Preset or custom LED color is as follows:

In the screen that includes the kind of Preset you want to create, click on the Preset that is currently set. Then, adjust the levels to your liking, give your new Preset a name, and save that Preset.

You can then use your new custom Preset by selecting it in the list of available Presets.

Below, you can find a deeper look at creating new custom Presets and LED Colors.

Game Preset

In the screen below, the current Game Preset is “Signature Sound”. To change the preset, or to create a new custom preset, tap “Signature Sound”.

Doing so will take you to the following page:

You will see a list of available presets. Below the Game Preset banner, there is a “Custom Preset” banner, with a “Create” button. Tap that “Create” button to bring up the Custom Game Preset screen.

The Custom Game Preset will have three sliders: Treble, Mid, and Bass. Adjust these three sliders to adjust the levels of the Treble, Mid, and Bass audio. Setting a slider all the right will turn that particular setting all the way up, while setting a slider all the way to the left will turn that particular setting all the way down. When you have adjusted the levels to your liking, click “Save”.

Then, name your custom Preset, and click “Store”.

Your new custom Preset will appear in the list of available presets.

If you need to delete a custom Game Preset, swipe the Preset to the left of the screen. A delete button will appear. Simply tap the delete button (Android), or swipe the delete button to the left (iOS), and the Preset will be deleted.

Stream Preset

In the screen below, the current Stream Preset is “Signature Sound”. To change the preset, or to create a new custom preset, tap “Signature Sound”.

Doing so will take you to the following page:

You will see a list of available presets. Below the Stream Preset banner, there is a “Custom Preset” banner, with a “Create” button. Tap that “Create” button to bring up the Custom Stream Preset screen.

The Custom Stream Preset will have three sliders: Treble, Mid, and Bass. Adjust these three sliders to adjust the levels of the Treble, Mid, and Bass audio. Setting a slider all the right will turn that particular setting all the way up, while setting a slider all the way to the left will turn that particular setting all the way down. When you have adjusted the levels to your liking, tap “Save”.

Then, name your custom Preset, and tap “Store”.

Your new custom Preset will appear in the list of available presets.

If you need to delete a custom  Stream Preset, swipe the Preset to the left of the screen. A delete button will appear. Simply tap the delete button (Android), or swipe the delete button to the left (iOS), and the Preset will be deleted.

Create Custom LED Colors

You can also manage the color of — and create new colors for — the SuperAmp’s central LED.

Please keep in mind that if the mic is disconnected, or is muted, the SuperAmp LED will be red, even if a different color is selected as the current color.

In the screen below, the color is set to “Green”. To change the LED color, or to create a new color, tap “Green”.

Doing so will take you to the following page:

You will see a list of available colors. Below the LED Color Preset banner, there is a “Custom Preset” banner, with a “Create” button. Tap that “Create” button to bring up the Custom LED Color Preset screen.

You’ll then see three sliders, one each for Red, Green, and Blue.

Adjust each slider to change the color of the LED itself. Setting a slider all the right will turn that particular setting all the way up, while setting a slider all the way to the left will turn that particular setting all the way down. When you have adjusted the color to your liking, tap the “Save” button.

Then, name and Store your new custom LED color.

It will appear in the list of available LED colors.

If you need to delete a custom LED color Preset, swipe the Preset to the left of the screen. A delete button will appear. Simply tap the delete button (Android), or swipe the delete button to the left (iOS), and the Preset will be deleted.

Turtle Beach Audio Hub – Create and Manage Presets

Please note that this article applies only to the mobile version of the Turtle Beach Audio Hub; these customizations cannot be made through the desktop version of the Turtle Beach Audio Hub.

The Elite Pro 2 + SuperAmp comes with 4 presets for both Game and Stream: Superhuman Hearing ;  Bass Boost ;  Bass and Treble Boost ; Vocal Boost

You can use one of these presets, or you can use the Turtle Beach Audio Hub to create your own new custom Preset to further enhance your audio experience. Customize your gaming experience even further by creating a custom LED color for your SuperAmp!

The process to create a new custom Preset or custom LED color is as follows:

You can download the Turtle Beach Audio Hub app here.

In the Audio Hub screen that includes the kind of Preset you want to create, click on the Preset that is currently set. Then, adjust the levels to your liking, give your new Preset a name, and save that Preset.

You can then use your new custom Preset by selecting it in the list of available Presets.

Below, you can find a deeper look at creating new custom Presets and LED Colors.

Create a Custom Game Preset

Creating a new custom Game Preset is simple and easy. To create a new custom Game Preset, please do the following.

In the screen below, the current Game Preset is “Signature Sound”. Tap “Signature Sound”.

Doing so will take you to the following page:

You will see a list of available presets. Below the Game Preset banner, there is a “Custom Preset” banner, with a “Create” button. Tap that “Create” button to bring up the Custom Game Preset screen.

The Custom Game Preset will have three sliders: Treble, Mid, and Bass. Adjust these three sliders to adjust the levels of the Treble, Mid, and Bass audio.

The closer the slider is to the right-side of the screen, the louder that particular setting will be. If the Treble, Mid, and Bass are all set to the right-side of the screen, all three of those settings will be turned all the way up. With the sliders set all the way up, the volume will be louder, and the level of Treble, Mid, and Bass will be boosted.

When you have adjusted the levels to your liking, click “Save”.

Then, name your custom Preset, and click “Store”.

Your new custom Preset will appear in the list of available presets.

If you need to delete a custom Game Preset, swipe the Preset to the left of the screen. A delete button will appear. Simply tap the delete button (Android), or swipe the delete button to the left (iOS), and the Preset will be deleted.

Create A Custom Stream Preset

In the screen below, the current Stream Preset is “Signature Sound”. To change the preset, or to create a new custom preset, tap “Signature Sound”.

Doing so will take you to the following page:

You will see a list of available presets. Below the Stream Preset banner, there is a “Custom Preset” banner, with a “Create” button. Tap that “Create” button to bring up the Custom Stream Preset screen.

The Custom Stream Preset will have three sliders: Treble, Mid, and Bass. Adjust these three sliders to adjust the levels of the Treble, Mid, and Bass audio. Setting a slider all the right will turn that particular setting all the way up, while setting a slider all the way to the left will turn that particular setting all the way down. When you have adjusted the levels to your liking, tap “Save”.

Then, name your custom Preset, and tap “Store”.

Your new custom Preset will appear in the list of available presets.

If you need to delete a custom  Stream Preset, swipe the Preset to the left of the screen. A delete button will appear. Simply tap the delete button (Android), or swipe the delete button to the left (iOS), and the Preset will be deleted.

Create Custom LED Colors

You can also manage the color of — and create new colors for — the SuperAmp’s central LED.

Please keep in mind that if the mic is disconnected, or is muted, the SuperAmp LED will be red, even if a different color is selected as the current color.

In the screen below, the color is set to “Green”. To change the LED color, or to create a new color, tap “Green”.

Doing so will take you to the following page:

You will see a list of available colors. Below the LED Color Preset banner, there is a “Custom Preset” banner, with a “Create” button. Tap that “Create” button to bring up the Custom LED Color Preset screen.

You’ll then see three sliders, one each for Red, Green, and Blue.

Adjust each slider to change the color of the LED itself. Setting a slider all the right will turn that particular setting all the way up, while setting a slider all the way to the left will turn that particular setting all the way down. When you have adjusted the color to your liking, tap the “Save” button.

Then, name and Store your new custom LED color.

It will appear in the list of available LED colors.

If you need to delete a custom LED color Preset, swipe the Preset to the left of the screen. A delete button will appear. Simply tap the delete button (Android), or swipe the delete button to the left (iOS), and the Preset will be deleted.

FAQ

Is the Elite Pro 2 + Elite SuperAmp **for Xbox One wired/wireless?**

The Elite Pro 2 + Elite SuperAmp for Xbox One connects  wired  to the Xbox One Console via  USB. You can then connect to your phone  wireless through  Bluetooth  to listen to music and make phone-calls while gaming.

Are there controls on the cable?

The Elite Pro 2 cable includes a Mic Mute switch.  Volume and all other features are either controlled on the Elite SuperAmp 2 or the Audio Hub for iOS/Android

Is the mic removable?

Yes, the microphone is removable.

Is the Elite Pro 2 + Elite SuperAmp for Xbox One surround sound?

Yes , the Elite Pro 2 + Elite SuperAmp for Xbox One supports the Xbox One console’s available Surround/Spatial Sound formats: Windows Sonic for Headphones & Dolby Atmos for Headphones.

More information on these audio formats may be found here: https://support.xbox.com/en-US/xbox-one/console/windows-sonic-and-dolby-atmos- headset-options-and-help-on-xbox-one

Can I use the Elite Pro 2 + SuperAmp with Bluetooth?

Yes, the Elite SuperAmp has built-in Bluetooth. Simply pair the SuperAmp to your desired Bluetooth-compatible device, plug the headset into the SuperAmp, and you can listen to music and take calls while you’re gaming. You can also control and configure your Audio using the Turtle Beach Audio Hub mobile app.

Will I be able to use this wirelessly with Xbox One?

While specifically designed to be use with a wired connection to the console via the included Elite SuperAmp, the headset itself (without the Elite SuperAmp) can also be used with devices featuring a 3.5mm headset jack, including wireless Xbox One controllers.

How are the black and white Elite Pro 2 + SuperAmp s different?

The Black Elite Pro 2 + SuperAmp is designed for PlayStation 4.  The White Elite Pro 2 + SuperAmp is designed for Xbox One. The Headset themselves are functionally the same but the Elite SuperAmps were specifically designed for their respective consoles, and as such use different methods for USB Connections and Audio Processing.  As a result it is important that you buy the correct one for your console, as the Elite SuperAmps themselves are not compatible for the alternate console.

Elite Pro 2 + SuperAmp for PS4

Elite Pro 2 + SuperAmp for Xbox One

Does the Elite Pro 2 + Elite SuperAmp for Xbox One work with the PlayStation 4?

The Elite Pro 2 + Elite SuperAmp for Xbox One is designed specifically for the Xbox One. However, the Elite Pro 2 Headset (without the Elite SuperAmp) uses a standard 3.5mm headset connector. This means that just the headset can be connected to many devices like phones, tablets or PS4 Controllers. When used this way you will not be able to take advantage of all the features of the Elite SuperAmp.

Is the Elite Pro 2 + SuperAmp for Xbox One compatible with PC/Mac?

Yes, the Elite SuperAmp has two different modes.  One is meant for use on Xbox One and the other PC/Mac.  Both the Xbox One mode and the PC/Mac mode use the USB Path for Game, Chat, and Mic Audio. Please note that Windows 10 in particular is required for Windows Sonic Surround Sound.

SuperAmp Quick Start Guide

You can also view the contents of that guide below.

PACKAGE CONTENTS

1. Elite SuperAmp For Xbox One  (A)
2. USB Power & Audio Cable  (B)

FIRMWARE UPDATES & CUSTOMIZATION
Important: Update Before Using

Update your headset with the  Turtle Beach Audio Hub  for Windows and Mac for the latest features.

CONTROLS AND FEATURES

1. USB Power & Audio

2. Stream Out For Recording Streaming Audio on PC

3. Master Volume Control

4. Bluetooth Multifunction Button

5. Headset Connection

SETUP FOR XBOX ONE

1. Set the SuperAmp to Xbox One Mode (Green Center LED On) — Default Setting
2. Press the Xbox Button on your controller
3. Go to the System tab (gear icon) >> Settings >> Display & Sound >> Volume
4. Set Party Chat Output to Headset

SURROUND SOUND SETUP

1. Press the Xbox Button on your controller
2. Go to the System tab (gear icon) >> Settings >> Display & Sound >> Audio Output
3. Set Headset Format to Windows Sonic For Headphones

Xbox/PC Mode can be selected using the Audio Hub for Android/iOS.

PC SETUP

1. Set the SuperAmp to PC Mode (Green Center LED On) — Set using the Android/iOS Audio Hub
2. Right-Click the Speaker icon in your Toolbar and select Playback Devices
3. Right-Click Elite SuperAmp PC and select Set As Default Device
4. Right-Click Elite SuperAmp PC and select Set As Default Communication Device
5. Select the Recording Tab
6. Right-Click Elite SuperAmp PC and select Set As Default Device

Xbox/PC Mode can be selected using the Audio Hub for Android/iOS.

BLUETOOTH

1. Hold down the Bluetooth Button until the LEDs begin to pulse Green
2. Connect to your headphones in your phone or tablet Bluetooth settings

FUNCTIONS

Play/Pause
Skip Forward
Fast Forward
Skip Back
Rewind| Press Once
Press Twice Quickly
Press Twice Quickly and Hold
Press Three Times Quickly
Press Three Times Quickly and Hold
Answer Call
End Call
Reject Incoming Call| Press Once
Press Once
Press and Hold
Activate Voice Recognition (if available)| Press and Hold When not in a Call

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