GlocalMe G4 Pro 4G LTE Mobile Hotspot Router User Manual

: June 5, 2024
: GlocalMe

Table of Contents

GlocalMe G4 Pro 4G LTE Mobile Hotspot Router
Product Overview
Product Introduction
Technical Specification
Quick Start Guide
Other Instruction
Tariff and Charges
- Recharge Code
APP Download
- Unable to download GlocalMe App
Coverage
Network troubleshooting
Network troubleshooting
EU Regulatory conformance
Contact Us
Read User Manual Online (PDF format)
Download This Manual (PDF format)

GlocalMe G4 Pro 4G LTE Mobile Hotspot Router

Product Overview

Product appearance

G40 Layout

Light/Proximity Sensor
LED Indicator
Volume Key
Speaker
Secondary Microphone
Touchscreen
SIM Card Slot
Power Button
Charger(USB Type-C)
Charging Contacts
Primary Microphone

It is recommended to use 5V 2A charger.

Product Introduction

User Interface

Home Screen

Battery Indicator
network Signal Strength
More
Connected Devices
Data Usage
Hotspot
Me

Please note that the information in the user manual depending on the software version.

Brand: GlocalMe
Model No: GLMG21A01
Box content: Device, User Manual, Type-C cable, SIM removal tool

Technical Specification

LTE FDD: Band 2/4/5/7/13/17/25/26/66
LTE TDD: Band 41
WCDMA: Band 2/4/5
GSM: 850/900 MHz
Max Upload Speed: 50Mbps
Max Download Speed: 150Mbps
Wi-Fi: IEEE 802.11 a/b/g/n/ac
Wi-Fi Frequency: 2.4GHz, 5.2GHz, 5.8GHz
Display Size: 5 inch
Charger/accessory Jack: USB Type-C
Battery Capacity: 3900mAh (3.58V 15.02Wh)
Input: DC 5V 2A
Dimensions: 13672.212.2 mm
Weight: 190g
SIM Slot: 1 x Nano SIM

Note: The manufacturer’s nameplate is affixed inside the device cover. Listed wireless data transfer rates are the theoretical maximum. The actual data transfer rate may vary depending on the network environment and carrier’s coverage.

Quick Start Guide

Power On

Press and hold the Power button for 3 seconds until the device turns on. To bind the device, tap the Bind Now button, and scan the QR code displayed in “Scan to bind” page.

Sign Up

To download the GlocalMe APP and sign up, use your phone to scan the QR code or search for “GlocalMe” in the APP Store.

Notes: If you can’t download the iOS version after scanning, tap the… icon at the top right corner of the screen, and choose to open Safari to complete the download.

Bind Device

Login to your GlocalMe account on the phone, go to My device > Bind device, and then scan the QR code on the screen (Go to More > QR Code on the device).

Connect to Wi-Fi Networks

Reboot the device, and then turn on Wi-Fi and you will see a list of wireless networks. Find and select the Wi-Fi network name (GlocalMe_XXXXX). When prompted, enter the Wi-Fi password displayed on the screen.

Notes

Reboot your device after it is bound successfully.
Recharge your account on GlocalMe App as soon as possible before the initial data package runs out. There are various payment methods available, such as Alipay, PayPal, etc.
For more information on topping up, visit the top-up page.

Other Instruction

Account

Unable to receive the SMS verification code or link for account activation when resetting the password.
Step 1: If registered via email, check the Trash folder if the mailbox is full. If registering via phone number, verify whether the messages are intercepted or roaming services are notenabled while traveling abroad.
Step 2: If the problem still persists, contact customer service.
If you want to use one account across multiple devices, you’ll need to unbind your account from the original G4 Pro/ G4 Max, and then bind it with another G4 Pro/ G4 Max. Reboot the G4 Pro/ G4 Max after it is bound successfully.
If you want more than one device to work at the same time, you need more than one different GlocalMe accounts to activate each device.

Power Bank Function

Connect the OTG cable to the USB port (output) of the device, and connect the other end to the smartphone, the power bank will work automatically (the battery level should be above 30%) when the device is on. If the device works properly, while the power bank does not work, the reasons may be:

The OTG cable is not recognized by the device. Please try with the original charging cable of the device;
The OTG cable is not working. Please try with a new charging cable.If it still does not work, please contact customer service for a warranty.

Change the Wi-Fi name and Wi-Fi password

From the G4 Pro/ G4 Max home screen, tap the hotspot information and then you can change the Wi-Fi name and Wi-Fi password in “Wi-Fi Manager” page.

Local SIM Guide

Local SIM is supported by device, which has one Nano-SIM slot and one TF card Slot.
Open the SIM card tray with a needle, and insert the SIM card as shown in the picture below. Please contact customer service if any issue is encountered.
Please remove the PIN of the SIM before you insert the SIM, as the SIMs with PIN are not supported by the device.

TIPS: Common SIM card type includes: Standard SIM card, Micro SIM card and Nano SIM card.

APN Settings

To set up APN on your G4 Pro/ G4 Max, follow the steps as below:

Insert SIM card, and go to SIM Manager to select the SIM card slot
Go to Home screen > My SIM
Tap “Data Connection” (first option) and enable it
Tap on Access Point Name (APN) and configure it. When those settings are complete, you’re good to go.

Tariff and Charges

Data usage charges are billed differently depending on your charging option. GlocalMe offers various data packages for different countries, regions or requirements with coverage of more than 120 countries worldwide. Alternatively, you can choose Pay As You Go. If prefer a long term option, data package will be the best fit. Refer to GlocalMe App or GlocalMe website for more information.

charging Options

PAYG(Pay As You Go): With Pay As You Go you can just] pay for what you use. By way of example, the data tariff is] 0.05 Euro per MB in Germany with a cap of 10 Euro within 24 hours, and the billing cycle gets reset if you move to another country or region within 24 hours.
Data Packages: You can also use the account balance on the GlocalMe App to purchase data packages (Country/Region/ Global).

Note: Pay As You Go is enabled by default when you have no data packages available.

For more information, please refer to GlocalMe APP or GlocalMe website www.glocalme.com.

Initial account and initial data

The initial package is global and is valid for 365 days once it is activated. The initial data will be automatically transferred to your GlocalMe account bound for the first time after following the steps above. The initial data package will be used up first, followed by other data packages or Pay As You Go.

Terms and Conditions for Data Packages

Data package will be activated automatically in the coverage area. No action should be required. If there is another data package available for this country, the new package will not get activated until the existing one is depleted. The package usage priority will be based on purchase time. The package with earlier purchase time will be used up first. And you can purchase multiple data packages for one country or region. Unactivated data packages can be refunded within 90 days of purchase, and the refund will be automatically credited into your GlocalMe account.

Note: Data packages will be updated from time to time. Please refer to GlocalMe website and GlolcalMe App for details.

Recharge

If your account balance is insufficient, you will not be able to access the Internet on G4 Pro/ G4 Max. Please top up your account to avail the service. There are various payment methods available including Visa, PayPal, Mastercard and Alipay. Choose the top-up value and it will be converted into local currency based on the monthly exchange rate.

Recharge Code

Step 1. Open GlocalMe App on your phone, and log in to your account.
Step 2. Tap the right upper corner of the screen, tap “My Balance” and tap “Voucher card” at the right upper corner of the screen to redeem the voucher code.
Step 3. Manually enter your recharge code and tap “Submit”. If you purchased a recharge card, you can also tap the Scan icon to complete the recharge process by scanning the recharge card’s QR code.
Step 4. When the recharge is complete, you can go back to the Balance page to view your balance.

APP Download

Recharge

Scan the QR code above to download GlocalMe App.

Note: if the download fails, please choose to open with Safari to complete the download process.

Unable to download GlocalMe App

Step 1. Unable to download after scanning. Try to download it from Baidu Moblie Assistant, Android App Store and etc.
Step 2. Confirm your phone model and send your feedback to after-sale customer service.

Coverage

GlocalMe has coverage of more than 120 countries worldwide.
For more information, please visit the GlocalMe website: www.glocalme.com or GlocalMe App.

Note: Facebook and Google cannot be accessed in mainland China due to Internet censorship.

Network troubleshooting

Unable to access the Internet

Please heck whether the network signal icon is displayed. If not, please contact customer service. Please be kindly noted that the device’s signal will be weak in the airport, mountains, high-speed road, ports, basements, remote areas and islands, please restart the device after you change the location.

Unable to connect to the selected network

Please check whether the password you entered is valid. If not, restart your device and re-enter the password.

Unable to find G4 Pro/G4 Max Wi-Fi network

Please check whether the Wi-Fi signal is displayed on the Home screen. (See the picture below). If not, contact customer service.

Unable to power on/off

Please check whether the Power Key is loose or faulty. If yes, return the device back to factory for repair. If not, press and hold the Power Key for 30 seconds, release it and charge the device. After 2 minutes, restart the device when the charging icon appears on the screen. If the problem still persists, the device may be broken or water damaged, return the device back to the factory for repair.

Network troubleshooting

If you use the own charging cable of the device which is not damaged, and it still does not show as the charging state, it may be the reason that the device is flooded or its inner is damaged and it needs to return for inspection and processing.

Feedback to the customer service

If it shows connected status but cannot access the Internet, please contact customer service, and to serve you better, report the following information about your device:

Device IMEI or GlocalMe account
The location(country/region) and environment (such as high-speed, on an island, or in a mountain, etc.)
Check if there is any pop-up messages or abnormal situations;
The time period when the device not working properly;
Keep the power on to help our technical specialist to make troubleshoot.

Warm Tips

It’s completely normal for devices to heat up sometimes. Please place the device in a cool area to cool it down. (GlocalMe G4 Pro/ G4 Max device has passed CCC certification, CE certification, FCC certification and other major national certifications).
It is recommended that you power off the device while charging.
The battery capacity is 3900 mAh (3.8V 14.82Wh), and use the device according to Airport regulations.
It can last for about 15 hours of continuous use depending on the battery attrition rate. To save battery, turn off your device when it is idle.
To avoid water or liquid damage, handle your device gently.

Fair Usage Policy (FUP)

The Fair Usage Policy of local carriers ensure unlimited local mobile data packages or data packages with capped mobile data thereafter. Once you have reached the daily data allotment, the data speeds will be reduced to 2G network. When viewing web content involving high data transmissions like HD video streaming or system update, it may be temporarily affected.\ To get more full-speed data, you can choose data packages (Global data package and trans- regional data packages), and the data speeds will not be reduced.

Warning

Specific Absorption Rate (SAR) refers to the rate at which the body absorbs RF energy. The SAR limit is 1.6 watts per kilogram in countries that set the limit averaged over 1 gram of tissue and 2.0 watts per kilogram in countries that set the limit averaged over 10 grams of tissue. During testing, the device are set to their highest transmission levels in all tested frequency bands, although the SAR is determined at the highest certified power level, the actual SAR level of the device while operating can be well below the maximum value.

EU Regulatory conformance

The device complies with RF specifications and when used with an accessory that contains no metal and that positions the device a minimum of 0.5 cm from the body. The SAR limit adopted is 2.0W/kg averaged over 10 grams of tissue. The highest SAR value reported for the device when properly worn on the body complies with the limit. Hereby, HONG KONG UCLOUDLINK NETWORK TECHNOLOGY LIMITED declares that this device is in compliance with the essential requirements and other relevant provisions of Directive (RED) 2014/53/EU.

Warning

Information on the disposal and recycling of the device This symbol (with or without a solid bar) on the device, batteries (if included), and/or the packaging, indicates that the device and its electrical accessories (for example, a headset, adapter, or cable) and batteries should not be disposed of as household garbage. These items should not be disposed of as unsorted municipal waste and should be taken to a certified collection point for recycling or proper disposal. For detailed information about device or battery recycling, contact your local city office, household waste disposal service, or retail store. Disposal of the device and batteries (if included) is subject to WEEE. Directive Recast (Directive 2012/19/EU) and Battery Directive (Directive 2006/66/EC). The purpose of separating WEEE and] batteries from other waste is to minimize the potential environmental impacts and human health risk of any hazardous substances that may be present. Do not disassemble or modify, do not short-circuit, do not dispose in fire, do not expose to high temperature, be disable after soaking. Do not squeeze or bump the battery. Do not continue to use if serious.