ARRIS SBG8300 Wi-Fi Cable Modem User Guide
- June 6, 2024
- Arris
Table of Contents
ARRIS
SBG8300 Wi-Fi Cable Modem
QUICKSTART GUIDE
What’s in the box
Introduction
| 1. Status indicators | 4 |
|---|---|
| 2. Get started | 7 |
3. Set up your Wi-Fi network connection
3.1 Download ARRIS SURFboard® Manager
3.2 Connect using your mobile device| 14
4. Web Manager| 21
Status indicators
Front panel LEDs
Blue (Solid) – Power is connected
Blue (Slow Blink) – Acquiring downstream connection
Blue (Fast Blink) – Acquiring upstream connection
Green (Solid) – IP Link/Online
Blue & Green (Alternating) – Firmware download
Green (Solid) – Clients found (5 GHz or dual-band)
Green (Slow Blink) – No clients found (5 GHz or dual-band)
Blue (Slow Blink) – No clients found (2.4 GHz band only)
Note: Detailed LED status information is available online in the SBG8300 User Guide on the ARRIS Support website, www.arris.com/selfhelp.
The SBG8300 is a combination DOCSIS 3.1 cable modem and four-port Ethernet router with Wi-Fi. It uses DOCSIS 3.1 technology to provide ultra-high-speed Internet access on your Wi-Fi home network or small business network.
Using the connection capabilities of the SBG8300, you can connect your computer and other network-enabled devices via the four Ethernet ports or the 2.4 GHz and 5 GHz Wi-Fi connections. The SBG8300 connects to the existing coaxial cable connection in your home.
Note: For Internet connections, you need a cable service connection with a cable Internet Service Provider. The SBG8300 will not work with DSL or Satellite Internet Service.
Get started
A. Connect the coaxial cable (not included) from the cable wall outlet or RF splitter (not included) to the Cable connector on the rear of your SBG8300.
Tighten
the connector by hand.
B. Connect the Ethernet cable (not included) to any Ethernet port on the rear of your SBG8300 and the Ethernet port on your PC or laptop.
C. Connect the power adapter to the Power port on the rear of your SBG8300, then plug it into an electrical wall outlet that is not controlled by a wall switch.
Your SBG8300 will automatically power ON when the power adapter is connected.
D. Check the front panel LEDs on your SBG8300. After a brief pause, both LEDs should light up SOLID green.
E. The model name (SBG8300), HFC MAC ID, and the serial number (S/N) are
listed on the Wi-Fi cable modem label.
Activate your new Wi-Fi cable modem; choose one of the following options:
- Call your cable service provider.
- Connect to your cable operator’s activation web site using your computer or laptop:
Power ON your computer or laptop and log in.
Enter your service provider’s web browser URL:
- Comcast/Xfinity: www.xfinity.com/activate
- Cox: www.cox.com/activate
- Spectrum: spectrum.net/selfinstall
Note: If you have any trouble accessing the URL, please contact your service provider.
F. Verify SBG8300 connectivity by accessing the Internet using the connected PC or laptop.
Visit any public web page such as www.surfboard.com. If the website fails to open, please contact your service provider to set up your Internet service or activate your SBG8300.
Set up your Wi-Fi network connection
Choose one of the following options:
- Download ARRIS SURFboard® Manager
- Connect using your mobile device
Download ARRIS SURFboard® Manager mobile app
Use the ARRIS SURFboard Manager mobile app (see page 16) or the SBG8300 Web
Manager (see page 21) to set the same network name and password, if you are
replacing the router or Wi-Fi cable modem in an existing Wi-Fi network. This
ensures that your Wi-Fi devices will automatically connect to your SBG8300 Wi-
Fi network.
A. Download the ARRIS SURFboard Manager mobile app from the Apple App
Store or Google Play Store.
Scan the QR code to download the mobile app on your iOS or Android mobile
device:
Open the ARRIS SURFboard Manager mobile app and follow the prompts to configure your SBG8300 Wi-Fi network.
Connect using your mobile device
Some of the selections used in this procedure may vary slightly depending on your mobile device and operating system. Please make sure to select the most applicable selections on your mobile device.
A. Access the Settings screen on your mobile device and then select:
Wi-Fi, Wireless , or Connections.
Check that Wi-Fi or Wireless is set to ON.
For Apple devices, you may have to enter a password and then select JOIN.
B. Select the SBG8300 Wi-Fi network from the list of available Wi-Fi networks.
C. Enter your Wi-Fi network password in the Password field and select
Join or Connect.
This is the password that you set up during the SBG8300 activation.
Web Manager
A. Manage your SBG8300 using the SBG8300 Web Manager.
Open a web browser (e.g., Internet Explorer, Google Chrome, etc.) on your
connected computer or laptop and then type 192.168.0.1
in the address bar.
The default login is case-sensitive. Username: admin Password: password
Change the default SBG8300 Web Manager password located on the **Gateway
Login screen and then click LOGIN** to update your password.
B. Customize the default Wi-Fi network name or SSID (SBG8300-####) for
your Wi-Fi home network after installing your SBG8300 and setting up your
network connection(s).
Note: You have the option to either keep the default Wi-Fi network name
or create a new network name to help you to easily identify your Wi-Fi home
network.
For additional assistance with your SBG8300, ARRIS is available to help.
Choose one of the following:
- Visit www.arris.com/selfhelp for Self Help, FAQs, Product Manuals, Live Chat, and Email support.
- Call us at 1-877-466-8646.
Wi-Fi cable modem label
If the label is not attached, please check the bottom of your Wi-Fi cable modem.
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ARRIS and the ARRIS Logo are trademarks of CommScope, Inc. and/or its
affiliates. All other trademarks are the property of their respective owners.
No part of this content may be reproduced in any form or by any means or used
to make any derivative work (such as translation, transformation, or
adaptation) without written permission from CommScope, Inc. and/or its
affiliates (“CommScope”). CommScope reserves the right to revise or change
this content from time to time without obligation on the part of CommScope to
provide notification of such revision or change.
CommScope provides this content without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. CommScope may make improvements or changes in the products or services described in this content at any time. The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice.
ARSVD01745-
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>