GlocalMe CAW23A301 4G Wireless Data Terminal User Manual

GlocalMe CAW23A301 4G Wireless Data Terminal

Product Information

The product is a portable device with a touchscreen interface. It has a secondary microphone, LED indicator, speaker, SIM card rubber plug, and TYPE-C rubber plug on its layout. The device requires a 5V 2A charger for optimal usage. The user manual provides information on the product appearance, user interface, quick start guide, account management, power bank function, changing Wi-Fi settings, and using local SIM cards.

Product Usage Instructions

1. Power On: Press and hold the Power button for 3 seconds until the device turns on. To bind the device, tap the “Bind Now” button and scan the displayed QR code.
2. Sign Up: Download the GlocalMe app and sign up by scanning the QR code or searching for “GlocalMe” in the app store. If unable to download the iOS version, tap the icon at the top right corner of the screen and choose to open Safari for download.
3. Bind Device: Login to your GlocalMe account on your phone, go to “My device” and select “Bind device.” Scan the QR code displayed on the screen or go to “More” > “QR Code” on the device.
4. Connect to Wi-Fi Networks: Reboot the device and turn on Wi-Fi. Select the Wi-Fi network name (GlocalMe_XXXXX) from the list of wireless networks. Enter the Wi-Fi password displayed on the screen.
5. Account: If unable to receive the SMS verification code or link for account creation, refer to customer service for assistance.
6. Power Bank Function: Connect the OTG cable to the USB port of the device and connect the other end to a smartphone. The power bank function will work automatically if the device’s battery level is above 30%. If the power bank does not work, try using the original charging cable or a new one. Contact customer service for warranty support if the issue persists.
7. Change Wi-Fi Name and Password: From the K5 home screen, tap the hotspot information and navigate to the Wi-Fi Manager page. Change the Wi-Fi name and password as desired.
8. Local SIM Guide: The device supports local SIM cards and has two Nano SIM slots. Insert the SIM card into the SIM card tray using a needle. Remove the SIM card’s PIN before insertion, as the device does not support SIMs with PIN. Contact customer service for any issues.
9. APN Settings: To set up APN on the device, follow these steps: insert the SIM card, go to SIM Manager, select the SIM card slot, go to Home screen > My SIM, enable Data Connection, and configure the Access Point Name (APN).

Product Overview

Product appearance

1. Secondary Microphone
2. Touchscreen
3. LED Indicator
4. Volume Key
5. Speaker
6. Primary Microphone
7. SIM card rubber plug
8. Power Button
9. TYPE-C rubber plug

Product Introduction

User Interface

Home Screen

1. Battery Indicator
2. Network Signal Strength
3. More
4. Connected Devices
5. Data Usage
6. Hotspot
7. Me
   Please note that the information in the user manual depending on the software version.

Technical Specification

• LTE FDD: Band 2/4/5/7/12/13/25/26/66
• LTE TDD: Band 41
• WCDMA: Band 2/4/5
• GSM: 850/1900 MHz
• Max Upload Speed: 50Mbps
• Max Download Speed: 150Mbps
• Wi-Fi: IEEE 802.11 a/b/g/n/ac
• Wi-Fi Frequency: 2.4GHz
• Display Size: 5 inch
• Charger/accessory Jack: USB Type-C
• Battery Capacity: 3900mAh (3.8V 14.82Wh)
• Input: DC 5V 2A
• Dimensions: 14076.512mm
• Weight: 195g
• SIM Slot: 1 x Nano SIM（outside）
  Note:
  Listed wireless data transfer rates are the theoretoical maximum. The actual data transfer rate may vary depending on the network environment and carrier’s coverage.

Quick Start Guide

1. Power On
   Press and hold the Power button for 3 seconds until the device turns on. To bind thedevice, tap Bind Now button, and scan the QR code displayed in “Scan to bind” page.

2. Sign Up
   To download the GlocalMe APP and sign up, use your phone to scan the QR code or search for “GlocalMe” in the APP Store.
   Notes: If you can’t download iOS version after scanning, tap … icon at the top right corner of the screen, and choose to open Safari to complete the download.

3. Bind Device
   Login to your GlocalMe account on the phone, go to My device > Bind device, and then scan the QR code on the screen (Go to More > QR Code on the device).

4. Connect to Wi-Fi Networks
   Reboot the device, and then turn on Wi-Fi and you will see a list of wireless networks. Find and select the Wi-Fi network name (GlocalMe_XXXXX). When prompted, enter the Wi-Fi password displayed on the screen.

Notes:

1. Reboot your device after it is bound successfully.
2. Recharge your account on GlocalMe App as soon as possible before the initial data package runs out. There are various payment methods available, such as Alipay, PayPal, etc. For more information on topping up, visit the top-up page.

Other Instruction

Account

1. Unable to receive the SMS verification code or link for account activation when resetting password.
   • Step 1: If registered via email, check the Trash folder if the mailbox is full. If registered via phone number, verify whether the messages are intercepted or roaming services are not enabled while traveling abroad.
   • Step 2: If the problem still persists, contact customer service.
2. If you want to use one account across multiple devices, you’ll need to unbind your account from the original K5, and then bind with another K5. Reboot the K5 after it is bound successfully.
   If you want more than one device to work at the same time, you need more than one different GlocalMe accounts to activate each device.

Power Bank Function
Connect the OTG cable to the USB port (output) of device, and connect the other end to the smart phone, the powerbank will work automatically (the battery level should be above 30%) when the device is on.
If the device works properly, while the powerbank does not work, the reasons may be:

1. The OTG cable is not recognized by device. Please try with the original charging cable of device;
2. The OTG cable is not working. Please try with a new charging cable.If it still does not work, please contact customer service for warranty.

Change the Wi-Fi name and Wi-Fi password

From the K5 home screen, tap the hotspot information and then you can change the Wi-Fi name and Wi-Fi password in “Wi-Fi Manager” page.

Local SIM Guide

1. Local SIM is supported by device, which has two SIM slots (both are Nano SIM Slots).
2. Open the SIM card tray with a needle, and insert the SIM card as shown in the picture below. Please contact customer service if any issue encountered.
3. Please remove the PIN of the SIM before you insert the SIM, as the SIMs with PIN are not supported by device.

Other Instruction

TIPS:
Common SIM card type includes: Standard SIM card, Micro SIM card and Nano SIM card.

APN Settings
To set up APN on your K5, follow the steps as below:

1. Insert SIM card, and go to SIM Manager to select the SIM card slot
2. Go to Home screen > My SIM
3. Tap “Data Connection” (first option) and enable it
4. Tap on Access Point Name (APN) and configure it. When those settings are complete, you’re good to go.

FAQs

1. How long does it take to fully charge K5?
   It takes approximately 4 hours to charge.

2. How long will K5 last after it’s been fully charged?
   Depending on usage, you can expect a fully charged battery to last 12 hours approximately.

3. How many devices can be connected to K5 simultaneously?
   Up to 10 devices. But too many connections will quickly consume data.

4. How far does Wi-Fi reach?
   It has a range of about 10 meters (no barriers in between). It is recommended that you use it within 5 meters.

5. How do I update K5 while connecting to Wi-Fi?

   • Go to Home screen > More > Update, and then turn on Wi-Fi and select the Wi-Fi you wish to connect to and enable Update.
     Notes: Turning on Wi-Fi will suspend hotspot service temporarily.

   • Please turn off Hotspot service before you update K5.

   • If you cannot connect to the K5 Wi-Fi, make sure Wi-Fi is turned on.

6. How do I reset K5 to factory settings?
   Go to Home screen > More > About > Factory Reset.

7. What do I do if the K5 is lost?
   To keep your account safe, please login to your account immediately on GlocalMe App, change your password and unbind the device. And you may also report your lost or stolen device by calling the Customer Service team on 400-699-1314 as soon as possible.

8. How do I check the data usage?
   Login to GlocalMe App or www.glocalme.com

9. How long does K5 connect to network after startup?
   Depending on local network conditions, it takes 1-2 minutes to power on. The initial startup may take 10 minutes.

10. Is there a cap for Pay As You Go?
    When it comes to Pay As You Go, the charge is up to 10 Euro for 24 hours (Calculated by Greenwich Time GMT+0). It will let you enjoy unlimited data and get up to 500M full-speed data (slowed down to 128kbps after) per day. Full data speeds will resume at the beginning of the new billing cycle.

11. Why does the data get exhausted faster than I expected?
    K5 is designed for Wi-Fi sharing. Automatic App update would consume a lot of data when your phone is connected to Wi-Fi. It is recommended that you set the GlocalMe Wi-Fi as mobile hotspot to control data usage. Alternatively, you can also enable Data Usage Protection on K5. Once enabled, it will prevent the data consumption from automatic updates or automatic sync.
    Note: If you have Data Usage Protection enabled, you will be unable to access the App Store temporarily.

12. Is there a speed limit for Pay As You Go?
    When it comes to Pay As You Go, you will experience a temporary reduction of speed after exceeding the data limit. To get more full-speed data,it is recommended you purchase data add-on, which has no speed caps.
    Visit www.glocalme.com for more details

Tariff and Charges

Data usage charges are billed differently depending on your charging option. GlocalMe offers various data packages for different countries, regions or requirements with coverage of more than 120 countries worldwide. Alternatively, you can choose Pay As You Go. If prefer a long term option, data package will be the best fit. Refer to GlocalMe App or GlocalMe website for more information.

2 charging Options

1. PAYG(Pay As You Go): With Pay As You Go you can just pay for what you use. By way of example, the data tariff is 0.05 Euro per MB in Germany with a cap of 10 Euro within 24 hours, and the billing cycle gets reset if you move to another country or region within 24 hours.
2. Data Packages: You can also use the account balance on the GlocalMe App to purchase data packages (Country/Region/ Global).
   Note: Pay As You Go is enabled by default when you have no data packages available.
   For more information, please refer to GlocalMe APP or GlocalMe website www.glocalme.com.

Initial account and initial data

The initial package is global and is valid for 365 days once it is activated. The initial data will be automatically transferred to your GlocalMe account bound for the first time after following the steps above. The initial data package will be used up first, followed by other data packages or Pay As You Go.

Tariff and Charges

• Terms and Conditions for Data Packages
• Data package will be activated automatically in the coverage area. No action should be required. If there is another data package available for this country, the new package will not get activated until the existing one is depleted.
• The package usage priority will be based on purchase time. The package with earlier purchase time will be used up first. And you can purchase multiple data packages for one country or region.
• Unactivated data packages can be refunded within 90 days of purchase, and the refund will be automatically credited into your GlocalMe account.
  Note: Data packages will be updated from time to time. Please refer to GlocalMe website and GlolcalMe App for details.

Recharge

If your account balance is insufficient, you will not be able to access the Internet on K5. Please top up your account to avail the service. There are various payment methods available including Visa, PayPal, Mastercard and Alipay. Choose the top-up value and it will be converted into local currency based on the monthly exchange rate.

Recharge Code

• Step 1. Open GlocalMe App on your phone, and login to your account.
• Step 2. Tap the right upper corner of the screen, tap “My Balance” and tap “Voucher card”at the right upper corner of the screen to redeem the voucher code.
• Step 3. Manually enter your recharge code and tap “Submit”. If you purchased recharge card, you can also tap Scan icon to complete the recharge process by scanning the recharge card’s QR code.
• Step 4. When the recharge is complete, you can go back to Balance page to view your balance.

APP Download Rechagre

Scan the QR code above to download GlocalMe App.
Note: if the download fails, please choose to open with Safari to complete the download process.

Unable to download GlocalMe App

• Step 1. Unable to download after scanning. Try to download it from Baidu Moblie Assistant, Android App Store and etc.
• Step 2. Confirm your phone model and send your feedback to after-sale customer service.

Coverage

GlocalMe has the coverage of more than 120 countries worldwide.
For more information, please visit GlocalMe website www.glocalme.com or GlocalMe App.
Note: Facebook and Google cannot be accessed in mainland China due to Internet censorship.

Network troubleshooting

• Unable to access the Internet

  • Please heck whether the network signal icon is displayed. If not, please contact customer service.
  • Please be kindly noted that the device’s signal will be weak in the airport, mountains, high-speed road, ports, basements, remote areas and islands, please restart the device after you change the location.

• Unable to connect to the selected network
  Please check whether the password you entered is valid. If not, restart your device and re-enter the password.

• Unable to find K5 Wi-Fi network
  Please check whether the Wi-Fi signal is displayed on the Home screen. (See the picture below). If not, contact customer service.

• Unable to power on/off
  • Please check whether the Power Key is loose or faulty. If yes, return the device back to factory for repair. If not, press and hold the Power Key for 30 seconds, release it and charge the device. After 2 minutes, restart the device when the charging icon appears on the screen.
  • If the problem still persists, the device may be broken or water damaged, return the device back to factory for repair.
  • If you use the own charging cable of the device which is not damaged, and it still does not show as the charging state, it may be the reason that the device is flooded or its inner is damaged and it needs to return for inspection and processing.
• Feedback to the customer service
  If it shows connected status but cannot access the Internet, please contact customer service, and to serve you better, report following information about your device:

1. Device IMEI or GlocalMe account
2. The location(country/region) and environment (such as high-speed, on an island, or in a mountain, etc.)
3. Check if there is any pop-up messages or abnormal situations;
4. The time period when the device not working properly;
5. Keep the power on to help our technical specialist to make troubleshooting.

Warm Tips

1. It’s completely normal for devices to heat up sometimes. Please place the device in a cool area to cool it down. (GlocalMe K5 device has passed CE certification, FCC certification and MIC certification).
2. It is recommended that you power off the device while charging.
3. The battery capacity is 3900 mAh (3.8V 14.82Wh), and use the device according to the Airport regulations.
4. It can last for about 12 hours of continuous use depending on the battery attrition rate. To save battery, turn off your device when it is idle.
5. To avoid water or liquid damage, handle your device gently.

Fair Usage Policy (FUP)

• The Fair Usage Policy of local carriers ensure the unlimited local mobile data packages or data packages with capped mobile data thereafter. Once you have reached the daily data allotment, the data speeds will be reduced to 2G network.
• When viewing web content involving high data transmission like HD video streaming or system update, it may be temporarily affected.
• To get more full-speed data, you can choose data packages (Global data package and trans-regional data packages), and the data speeds will not be reduced.

Warning

• Specific Absorption Rate (SAR) information. SAR tests are conducted using standard operating positions accepted by the FCC with the device transmitting at its highest certified power level in all tested frequency bands, although the SAR is determined at the highest certified power level, the actual SAR level of the device while operating can be well below the maximum value, in general, the device while operating can be well below the maximum value, in general, the closer you are to a wireless base station antenna, the lower the power output.
• Before a new device can be made available for sale to the public, it must be tested and certified by the FCC that it does not exceed the exposure limit established by the FCC, Tests for each device are performed in positions and locations as required by the FCC. For body worn operation, this device has been tested and meets the FCC RF exposure guidelines when used with an accessory designated for this product or when used with an accessory that contains no metal and that positions the device a minimum of 0.5 cm from the bod.
• This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause.
• Undesired operation. Any Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

FCC Warning

Note: This equipment has been tested and complies with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur during installation. If the device does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is suggested to try to correct the interference by the following measures:

• Reorient or relocate the receiving antenna.
• Increase the distance between the equipment and receiver.
• Connect the equipment to an outlet on a different circuit to the receiver.
• Consult the manufacturer or an experienced radio/TV technician for help.

DISPOSAL

Information on the disposal and recycling of the device
This symbol (with or without a solid bar) on the device, batteries (if included), and/or the packaging, indicates that the device and its electrical accessories (forexample, a headset, adapter, or cable) and batteries should not be disposed of as household garbage. These items should not be disposed of as unsorted municipal waste and should be taken to a certified collection point for recycling or proper disposal. For detailed information about device or battery recycling, contact your local city office, household waste disposal service, or retail store. Disposal of the device and batteries (if included) is subject to WEEE. Directive Recast (Directive 2012/19/EU) and Battery Directive (Directive 2006/66/EC). The purpose of separating WEEE and batteries from other waste is to minimize the potential environmental impacts and human health risk of any hazardous substances that may be present.
Operations in the 5.15-5.25GHz band are restricted to indoor usage only.

Contact Us

• Hong Kong uCloudlink Network Technology Limited
• E-mail: service@ucloudlink.com
• Hotline: +852 8191 2660 or +86 400 699 1314 （China） Facebook: GlocalMe
• Instagram: @GlocalMeMoments
• Twitter: @GlocalMeMoments
• YouTube: GlocalMe
• Address: SUITE 603, 6/F, LAWS COMMERCIAL PLAZA, 788 CHEUNG SHA WAN ROAD, KOWLOON, HONG KONG

References

• GlocalMe® Official Site- Always Better Connected. ESIM Mobile Hotspot Provider.

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