Why is my transaction declined?
- June 3, 2024
- MyBat
Table of Contents
Why is my transaction declined?
Your transaction is declined because of a few reasons:
1. There is not enough credit for the transaction to go through.
2. The credit card number or expiration date is invalid.
3. The billing address, postal code (ZIP code), and/or the CVV code does not
match with what the bank has.
Especially for reason #3, if the billing address or the postal code is not correct, the charge will NOT go through. It may look like the charge go through you account, but it would be immediately reversed and no charges should have been authorized.
Also, you may want to check with the bank to verify if the billing address and your postal code is correctly matched with the information associate with the card itself– not the account. We have customers come back and told us the bank kept an old billing address on the card while the updated billing address is on the account. Also, ask the bank to spell out the exact address on the card to you. We have customers come back and told us the bank has a different format of the address on the card than the address on the account. (For example, using the apartment number on line 1, instead of line 2, or use the name of the street instead of the commonly used highway number on the address)
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