What is the return, refund and warranty policy?
- June 3, 2024
- MyBat
Table of Contents
RETURN POLICY
Valor Communication appreciates your business and is here to support you. Effective June 30th, 2020 please note the following updates to our Return & Exchange Policy for all customers:
- Only defective items in the original packaging will be accepted for a return without a restocking fee.
- Returns will not be accepted for any items that are non-defective, ordered in error or did not sell.
- Customer accepts responsibility of inspecting the shipment package upon its arrival and documenting any damages. If the package arrives damaged, customer must document and provide pictures to their Valor account manager within 72 hours so a claim can be opened with the shipping carrier.
- Customer must thoroughly inspect all items upon receiving the package to ensure no products are damaged, missing or sent in error. If any items are incorrect, damaged or missing the customer must notify their Valor account manager within 72 hours to be eligible for credit or replacements.
- Customer is responsible for all shipping charges to/from their location for any return or exchange requested.
- If a return or exchange is approved that is non-defective, ordered in error or did not sell it is subject to a 25% restocking fee.
- Exchanges will only be accepted for items that are in original packaging.
- Customer can submit an RMA request for a return or exchange in their Valor account dashboard > Order Information > Product Return / RMA.
- Please allow 7-10 business days for all requests to be reviewed and processed, including the issue of store credits. All approved returns will receive store credit to be applied on a future order. No refunds are issued. Please send all approved returns/exchanges to the address below. Note: Include your RMA or Order # as reference in the package:
- Please send all approved returns/exchanges to the address below. Note: Include your RMA or Order # as reference in the package:
Valor Communication
ATTN: RMA Department
18071 Arenth Ave.
City of Industry,CA 91748
If you have any questions, or concerns regarding our Returns and Exchanges policy, please contact us for more information. Thank you!
Cancellation
Customer is responsible to pay a 25% restocking fee for any order that is cancelled after the order # has been issued & processed. The definition of “processed” is when the products requested have been pulled for fulfillment by our warehouse team.
Warranty ( Click brand to expand more details )
For all general warranty inquiries, please contact your Valor account manager. Please advise retail consumers to contact the Manufacturer for all Warranty claims.