SAMSUNG HW-Q990D Wireless Dolby Atmos Soundbar Instruction Manual
- June 1, 2024
- Samsung
Table of Contents
SAMSUNG HW-Q990D Wireless Dolby Atmos Soundbar
Figures and illustrations in this Simple User Guide are provided for reference only and may differ from the actual product appearance. You can access the User guide on Samsung’s online customer support centre by scanning the QR code on the left. To see the manual on your PC or mobile device, download the manual in document format from Samsung’s website. (http://www.samsung.com/support) 2024 Samsung Electronics Co., Ltd. All rights reserved.
Contact SAMSUNG WORLDWIDE
If you have any questions or comments relating to Samsung products, please
contact the SAMSUNG customer care Center.
HEADQUARTERS
Samsung Electronics Canada Inc. 2050 Derry Road West, Mississauga, Ontario L5N
0B9 Canada
TEL: 1-800-SAMSUNG (1-800-726-7864)
www.samsung.com/ca/support
SAFETY INFORMATION SAFETY WARNINGS
TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE THE COVER (OR BACK). NO
USER-SERVICEABLE PARTS ARE INSIDE. REFER SERVICING QUALIFIED SERVICE
PERSONNEL. Refer to the table below for an explanation of the symbols which
may be on your Samsung product.
Country/Region
- CANADA
Samsung Service Center
- 1-800-SAMSUNG(726-7864)
Web Site
WARNING
- To reduce the risk of fire or electric shock, do not expose this appliance to rain or moisture.
- To prevent injury, this apparatus must be securely attached to the floor/wall by the installation instructions.
CAUTION
- Do not expose this apparatus to dripping or splashing.
- Do not put objects filled with liquids, such as vases, on the apparatus.
- To turn this apparatus off completely, you must pull the power plug out of the wall socket. Consequently, the power plug must be easily and readily accessible at all times.
CAUTION (for Canada)
This device contains licence-exempt transmitter(s)/ receiver(s) that comply
with Innovation, Science and Economic Development Canada’s licence-exempt
RSS(s).
Operation is subject to the following two conditions:
(1) This device may not cause interference.
(2) This device must accept any interference, including interference that may
cause undesired operation of the device.
This device and its antenna(s) must not be co-located or operated in conjunction with any other antenna or transmitter. This device may automatically discontinue transmission if there is no information to transmit or an operational failure. Note that this is not intended to prohibit the transmission of control or signalling information or the use of repetitive codes where required by the technology. This Class B digital apparatus complies with the Canadian ICES-003.
Radiation Exposure Statement
This equipment complies with IC RSS-102 radiation exposure limits set forth
for an uncontrolled environment. This equipment should be installed and
operated with a minimum distance of 20 cm between the radiator & your body.
Important Safety Instructions
Read these operating instructions carefully before using the unit. Follow all
the safety instructions listed below. Keep these operating instructions handy
for future reference.
- Read these instructions.
- Keep these Instructions.
- Heed all warnings.
- Follow all instructions.
- Do not use this apparatus near water.
- Clean only with a dry cloth.
- Do not block any ventilation openings.
- Install by the manufacturer’s instructions.
- Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
- Do not hinder in any way the safety purpose of the polarized or grounding-type plug.
- A polarized plug has two blades one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the third prong is provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for the replacement of the obsolete outlet.
- Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the the point where they exit from the apparatus.
- Only use attachments/accessories specified by the manufacturer.
- Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.
- Unplug this apparatus during lightning storms or when unused for long periods.
- Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as the power-supply cord or the plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
PRECAUTIONS
- Ensure that the AC power supply in your house complies with the power requirements listed on the identification sticker located on the bottom of your product. Install your product horizontally, on a suitable base (furniture), with enough space around it for ventilation (3~4 inches). Make sure the ventilation slots are not covered. Do not place the unit on amplifiers or other equipment which may become hot.
- This unit is designed for continuous use. To fully turn off the unit, disconnect the AC plug from the wall outlet. Unplug the unit if you intend to leave it unused for a long period.
- During thunderstorms, disconnect the AC plug from the wall outlet. Voltage peaks due to lightning could damage the unit.
- Do not expose the unit to direct sunlight or other heat sources. This could lead to overheating and cause the unit to malfunction.
- Protect the product from moisture (i.e. vases), and excess heat (e.g. a fireplace) or equipment creating strong magnetic or electric fields. Unplug the power cable from the AC wall socket if the unit malfunctions. Your product is not intended for industrial use. It is for personal use only. Condensation may occur if your product has been stored in cold temperatures. If transporting the unit during the winter, wait approximately 2 hours until the unit has reached room temperature before using it.
- The battery used with this product contains chemicals that are harmful to the environment. Do not dispose of the battery in the general household trash. Do not expose the battery to excess heat, direct sunlight, or fire. Do not short-circuit, disassemble, or overheat the battery.
CAUTION: Danger of explosion if the battery is replaced incorrectly. Replace only with the same or equivalent type.
CHECKING THE COMPONENTS
- Soundbar Main Unit
- Soundbar Remote
- Control
- Batteries
- Subwoofer
- Surround Speaker x2
- Power Cord X 4
- (Subwoofer, Surround
- Speaker, Soundbar)
- HDMI Cable
- Wall Mount Guide
- Holder-Screw X 2
- Screw (M4 x L10) X 2
- Bracket-Wall Mount X 2
- Rubber-Foot X 4
NOTE
- For more information about the power supply and power consumption, refer to the label attached to the product. (Label: Rear of the Soundbar Main Unit)
- To purchase additional components or optional cables, contact a Samsung Service Center or Samsung Customer Care.
PRODUCT OVERVIEW
Top Panel of the Soundbar
Bottom Panel of the Soundbar
-
DIGITAL AUDIO IN (OPTICAL)
Connect to the digital (optical) output of an external device. -
SERVICE
Connect a USB storage device to upgrade the product’s software. -
HDMI TO TV (eARC/ARC)
Connect to the HDMI jack on a TV. -
HDMI 1 / HDMI 2
Inputs digital video and audio signals simultaneously using an HDMI cable. Connect to the HDMI output of an external device. -
POWER
Connect the Soundbar’s power cord.
CONNECTING THE SOUNDBAR
Connecting the power and units The LINK LED indicator stops blinking and glows
a solid blue when a connection is established between the Soundbar, Subwoofer,
and Surround speakers.
Using the Surround speaker mode
An optimal surround sound may be delivered depending on the position of the
surround speaker. For more information, refer to the speaker section of the
Full manual.
USING A WIRED CONNECTION
NOTE
- When the TV sound is not output, press the (Multi-Function) button at the top of the Soundbar or the (Source) button on the remote control to select the “TV ARC” mode.
- The recommended cable is an HDMI cable certified by HDMI.org.
- When you use an optical cable and the terminals have covers, be sure to remove the covers.
- The sound drops out when connected via Bluetooth.
- Some devices can cause radio interference if they are located too close to the Soundbar. e. g. microwaves, wireless routers, etc.
- If your device that is connected via Bluetooth moves too far away from the soundbar, it may cause the sound to drop out. Move the device closer to the soundbar.
- If a part of your body is in contact with the Bluetooth transceiver or the product is installed on metal furniture, the sound may drop out. Check the installation environment and conditions for use. The soundbar will not connect to Wi-Fi.
- Make sure the wireless router is turned on and then reconnect the wireless router after rebooting.
- The soundbar will not connect if the wireless signal is too weak. Try moving the router closer to the soundbar, or eliminating any obstacles that are between the soundbar and the router, if possible.
- The soundbar does not turn on automatically with the TV.
- When you turn off the Soundbar while watching TV, power synchronization with the TV is disabled. First, turn off the TV. No UHD input signal is displayed on my TV.
- An additional change in settings may be required for your TV or the input source. For more information, refer to the user manual of the TV or the external device.
- Make sure you are using an Ultra High-Speed HDMI cable certified by HDMI.org.
Using the Q-Symphony Function
When the Soundbar connects to a Samsung TV that supports the Q-Symphony
function, you can play the sound simultaneously through the Soundbar and the
TV. If you use the Q-Symphony function, the surround sound played on the TV
allows you to enjoy a richer, more three-dimensional surround sound effect.
When the Soundbar is connected, the “Q-Symphony” menu appears on the TV. (The
message displayed may differ with the TV model.)
(Settings ( ) → All Settings ( ) → Sound → Sound Output)
Using the SpaceFit Sound
This function analyzes the user’s listening space with the Soundbar’s
microphone and provides optimal sound for the space. Sound optimization
proceeds automatically
USING A WIRELESS CONNECTION
Connecting via Bluetooth
- Search for the Bluetooth device on your TV or mobile device. What is the difference between BT READY and BT PAIRING?
- BT READY: In this mode, you can reconnect any Samsung TV or mobile device that was connected before.
- BT PAIRING: In this mode, you can connect a new device to the Soundbar.
- (Press the PAIR button on the Soundbar remote control or press and hold the (Mic On/Off) button on the top of the Soundbar for more than 5 seconds while the Soundbar is in “BT” mode.)
NOTE : If asked for a PIN code when connecting a Bluetooth device, enter<0000>.
Connecting via Wi-Fi (Wireless Network)
To connect a Soundbar to a mobile device via a wireless network (Wi-Fi), the
SmartThings app is required.
- Connect your mobile device (smartphone, tablet, etc.) to the Wi-Fi network the TV is connected to.
- Install and launch the SmartThings app on your mobile device (smartphone, tablet, etc.).
- Follow the instructions in the app screen on the mobile device to connect the Soundbar to your Wi-Fi network.
TROUBLESHOOTING
Before seeking assistance, check the following. The soundbar does not turn on. Check whether the power cord of the Soundbar is correctly inserted into the outlet. When the subwoofer or surround sound speakers are not automatically connected
- Turn off the Soundbar main unit.
- Press and hold ID SET on the rear of the subwoofer and surround speakers for at least 5 seconds.
- Press the Up button on the remote control for 5 seconds
- Check if the LINK LED is solid blue (connection complete).
- The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Subwoofer, and surround speakers.
The soundbar works erratically.
- After removing the power cord, insert it again.
- Try again after initializing the product.
- If there is no signal, the Soundbar automatically turns off after a certain period. Turn on the power.
- The remote control does not work
- Point the remote directly at the soundbar.
- Replace the batteries with new ones.
- The Soundbar indicator turns solid red.
- The microphone is turned off.
- Turn on the microphone.
- Sound is not output from the soundbar.
- The volume of the Soundbar is too low or muted.
- Adjust the volume.
- When any external device (STB, Bluetooth device, mobile device, etc.) is connected, adjust the volume of the external device.
- For the sound output of the TV, select Soundbar. (Samsung TV: Home ( ) → Menu → Settings ( ) →
- All Settings ( ) → Sound → Sound Output → Select Soundbar)
- Remove the cable from the Soundbar and then reconnect it.
- Sound is not output from the subwoofer or the surround speakers.
- Check whether the LED on the rear of the Subwoofer and Surround Speakers lights are in blue. Reconnect it when the blue LED blinks or the red LED lights. If the TV is not connected via HDMI TO TV (eARC/ARC)
- Check whether the HDMI cable is correctly connected to the ARC terminal.
- Connection may not be possible due to the connected external device (set-top box, game console, etc.). Directly connect the Soundbar.
- HDMI-CEC may not be activated on the TV. Turn on the CEC on the TV menu. (Samsung TV: Home ( ) → Menu → Settings ( ) → All Settings ( ) → Connection → External Device Manager → Anynet+ (HDMI-CEC) ON)
- The soundbar will not connect via Bluetooth.
- When connecting a new device, switch to “BT PAIRING” for connection. (Press the PAIR button on the remote control or press the (Mic On/Off) button on the body for at least 5 seconds.)
- Reconnect it after removing the Bluetooth speaker list on the device to connect. (Samsung TV: Home ( ) → Menu → Settings ( ) → All Settings ( ) → Sound → Sound Output → Bluetooth Speaker List)
- The sound drops out when connected via Bluetooth.
- Some devices can cause radio interference if they are located too close to the Soundbar. e. g. microwaves, wireless routers, etc.
- If your device that is connected via Bluetooth moves too far away from the soundbar, it may cause the sound to drop out. Move the device closer to the soundbar.
- If a part of your body is in contact with the Bluetooth transceiver or the product is installed on metal furniture, the sound may drop out. Check the installation environment and conditions for use.
- The soundbar will not connect to Wi-Fi.
- Make sure the wireless router is turned on and then reconnect the wireless router after rebooting.
- The soundbar will not connect if the wireless signal is too weak. Try moving the router closer to the soundbar, or eliminating any obstacles that are between the soundbar and the router, if possible. The soundbar does not turn on automatically with the TV.
- When you turn off the Soundbar while watching TV, power synchronization with the TV is disabled. First, turn off the TV. No UHD input signal is displayed on my TV.
- An additional change in settings may be required for your TV or the input source. For more information, refer to the user manual of the TV or the external device.
- Make sure you are using an Ultra High-Speed HDMI cable certified by HDMI.org.
IMPORTANT NOTES ABOUT THE SERVICE
Figures and illustrations in this User Manual are provided for reference only
and may differ from the actual product appearance.
SPECIFICATIONS AND GUIDE
LIMITED WARRANTY TO ORIGINAL PURCHASER
Samsung Electronics Canada Inc.(SECA), warrants that this product is free from
defective material and workmanship. SECA further warrants that if this product
fails to operate properly within the specified warranty period and the failure
is due to improper workmanship or defective materials, SECA will repair or
replace the product at its option. All warranty repairs must be performed by a
SECA Authorized Service Center. (The name and address of the location nearest
you can be obtained by calling toll-free: 1- 800- SAMSUNG)
LABOR PARTS
One year (Carryin)
One year
On carry-in models, transportation to and from the service centre is the
customer’s responsibility. The original dated sales receipt must be retained
by the customer and is the only acceptable proof of purchase. It must be
presented to the authorized service centre at the time service is requested.
EXCLUSIONS (WHAT IS NOT COVERED)
This warranty does not cover damage due to accident, fire, flood and/ or other
acts of God; misuse, incorrect line voltage, improper installation, improper
or unauthorized repairs, commercial use or damage that occurs in shipping.
Exterior and interior finish, lamps, and glass are not covered under r this
warranty. Customer adjustments which are explained in the instruction manual
are not covered under the terms of this warranty. This warranty will
automatically be voided for any unit found with a missing or altered serial
number. This warranty is valid only on products purchased and used in Canada.
Samsung Electronics Canada Inc.
2050 Derry Rd West
Mississauga, On. L5N 0B9
Tel: 1-800-SAMSUNG (726-7864)
Fax: (905) 542- 1199
Website: www.samsung.com/
References
- HDMI Licensing Administrator, Inc.
- Samsung Canada | Mobile | TV | Home Appliances
- Samsung Canada | Mobile | TV | Home Appliances
- Samsung Canada | Mobilité | Téléviseurs | Électroménagers
- Aide et assistance : produits | Samsung Canada
- Support Home | Official Samsung Support US
- Support Home | Official Samsung Support US
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