SEGWAY H3000N-VF Robot Lawn Mower User Manual
- June 15, 2024
- Segway
Table of Contents
SEGWAY H3000N-VF Robot Lawn Mower
Specifications
- Version: 2.1
- Date: 09/04/2023
Navimow Overview
Introduction
Navimow is a mower equipped with the Exact Fusion Locating System (EFLS) and excellent traversing capabilities. It is designed to handle lawns of all types without the need for perimeter wires. With smart app connectivity and an intuitive control panel, Navimow is easy to use. The mower collects fine grass clippings, eliminating the need for grass collection, as they serve as a natural fertilizer. Enjoy the convenience of carefree mowing and a perfectly maintained lawn.
Safety Warnings
Before using Navimow, it is important to read and understand the safety warnings:
- Install and operate the mower and charging station according to the instructions provided in the User Manual available at navimow.segway.com.
- Navimow can be used for both consumer and professional purposes. Using the mower for purposes other than mowing can result in serious injury. Read and understand all the warnings and cautions to avoid risks of injuries. Following the instructions and warnings in this manual can help reduce risk, but it cannot eliminate all risk. The operator or user is responsible for accidents or hazards occurring to other people on their property.
- While Navimow has built-in safety sensors, safety risks still exist. Set a mowing time when there are no people or pets on the lawn. Inform neighbors about the risks of accidents or hazards. If using the mower on a public lawn or if your lawn is open to neighbors or the street, protect or fence the lawn, or put up a warning sign around the working area stating: WARNING! Automatic lawn mower! Keep away from the machine! Supervise children!
What’s in the Box
The Navimow package includes the following items:
- Mower
- Charging station
- Antenna
- Blades (replaceable)
- Accessories (optional)
Parts and Functions
The Navimow mower consists of various parts with different functions. Familiarize yourself with these parts before using the mower:
- Control panel: Allows for manual control of the mower.
- Display: Provides information about the mower’s status and settings.
- Navimow app: An important component of the Navimow system, allowing for interactive guidance during installation, work area setup, and remote control of the mower.
- Blades: The cutting components of the mower, which are replaceable when necessary.
- IoT (Internet of Things) connectivity: Enables remote monitoring and control of the mower via the Navimow app.
- VisionFence Sensor (optional): Enhances obstacle avoidance capabilities.
Setup & Mapping
Before You Start
Prior to using Navimow, complete the following steps:
- Read the User Manual carefully to familiarize yourself with all instructions and safety warnings.
- Ensure you have all the necessary components from the box, including the mower, charging station, antenna, blades, and optional accessories.
Install the Charging Station and the Antenna
Follow these steps to install the charging station and antenna:
- Select a suitable location for the charging station near a power source and with sufficient clearance for the mower.
- Place the charging station on a flat and stable surface, ensuring it is securely positioned.
- Connect the charging station to the power source using the provided power cord.
- Attach the antenna to the charging station for improved communication between the mower and the app.
Charge and Activate the Mower
To charge and activate the mower, follow these steps:
- Position the mower near the charging station.
- Connect the mower to the charging station using the provided cable.
- Ensure the mower’s power switch is turned off.
- Plug the charging station into a power source to initiate charging.
- Allow the mower to charge until the battery is fully charged as indicated by the display or app.
- Once fully charged, activate the mower by turning on its power switch.
Set up the Work Area
To set up the work area for Navimow, follow these steps:
- Launch the Navimow app on your compatible mobile device.
- Follow the interactive guidance provided by the app to complete the system installation process.
- Define the boundaries of your lawn within the app to establish the work area for Navimow.
- Customize any additional settings or preferences within the app to suit your mowing needs.
Daily Use
Display and Control on the Mower
The mower’s display and control panel allow for manual operation and provide
important information about the mower’s status.
Familiarize yourself with the following display and control features:
- Display: Shows the mower’s status, battery level, work progress, and error messages.
- Control buttons: Allow for manual control of the mower’s movement, mowing modes, and other functions.
Light Cue
The light cue feature on Navimow provides visual indications of the mower’s
status. The different light cues represent various conditions such as
charging, mowing, errors, or notifications.
Refer to the User Manual for a detailed explanation of the light cue patterns
and their meanings.
Mow
To initiate the mowing process with Navimow, follow these steps:
- Ensure the mower is fully charged and activated.
- Position the mower within the defined work area.
- Press the appropriate control button on the mower or use the Navimow app to start the mowing operation.
- Monitor the mower’s progress using the display or app.
- Once the mowing is complete or if any issues arise, stop the mower using the control buttons or app.
Navimow app
The Navimow app provides additional features and functionalities for convenient control and management of the mower. Use the app to perform the following actions:
- Adjust the settings of the mower, including mowing schedule, cutting height, and mowing modes.
- Manage the work area by defining boundaries, setting virtual barriers, or excluding specific areas.
- View real-time status updates, work progress, and battery level of the mower.
- Control the mower remotely, allowing for manual operation or initiating automatic mowing sessions.
- Access official Help and Support content for comprehensive assistance and troubleshooting.
Notifications
The Navimow app can send notifications to your mobile device to keep you informed about the mower’s status, completion of mowing sessions, or any issues that require attention. Ensure you enable notifications for the Navimow app on your device to receive these updates.
Settings (Mower)
The mower’s settings can be adjusted through the control panel or the Navimow app. Explore the various settings options to customize the mower’s behavior and performance according to your preferences. Some of the common settings include:
- Mowing schedule: Set specific days and times for automatic mowing sessions.
- Cutting height: Choose the desired grass length by adjusting the cutting height setting.
- Mowing modes: Select from different mowing modes based on your lawn’s condition and requirements.
Settings (app)
The Navimow app provides extensive settings options for managing and controlling the mower. Access the app’s settings menu to customize various aspects of the Navimow system, including:
- Notifications: Enable or disable notifications and configure their preferences.
- Work area settings: Modify the boundaries, virtual barriers, or exclusion zones of the work area.
- Language and units: Adjust language preferences and choose between metric or imperial units.
IoT
Navimow features IoT connectivity, enabling remote monitoring and control of the mower via the Navimow app. Connect your Navimow system to the internet and enjoy the convenience of managing your lawn from anywhere using your compatible mobile device.
Obstacle Avoidance
Navimow is equipped with built-in safety sensors to detect and avoid obstacles during mowing. These sensors help prevent collisions and damage to objects or the mower itself. However, it is important to ensure the work area is free from potential obstacles to maximize the mower’s performance and safety.
VisionFence Sensor (optional)
The VisionFence Sensor is an optional accessory for Navimow that enhances obstacle avoidance capabilities. By installing the VisionFence Sensor, you can create a virtual fence that helps Navimow detect and avoid specific areas or objects within the work area more effectively.
Accessories (optional)
Navimow offers optional accessories to enhance its functionality and performance. These accessories include:
- V
U Navimow ser Manual
Read the User Manual carefully before use. Make sure you understand all the
instructions and safety warnings.
Version 2.1
09/04/2023
Welcome
Thank you for choosing Navimow!
With Exact Fusion Locating System (EFLS) and superb traversing capabilities,
Navimow can handle lawns of all types. No perimeter wires are needed and it’s
super easy to use, thanks to smart app connectivity and the intuitive control
panel. Collection of grass is not necessary because the fine grass clippings
serve as a natural fertilizer. Enjoy the fun of carefree mowing and a
perfectly maintained lawn.
Navimow Overview
1.1 Introduction
Navimow
Segway Navimow is an advanced robotic mowing system that uses a virtual
boundary, eliminating the need for complicated perimeter wiring. Easy to
operate and manage, Navimow gives you more free time to do the things you love
and an effortlessly impeccable lawn with every use. Navimow contains a robotic
mower, a charging station, and a GNSS (Global Navigation Satellite System)
antenna. The robotic mower and GNSS antenna simultaneously receive positioning
signals from satellites to locate the mower and the work area. The charging
station charges the mower and transmits the satellite positioning signal
received by the GNSS antenna to the mower to improve the positioning accuracy
of the mower.
The Mower
The robotic mower is powered by a lithium battery and can automatically cut
grass in a defined work area. The work area can be defined by remotely
controlling the mower through the Navimow app as needed. When mowing, the
mower’s driving path is automatically planned by the algorithm according to
the shape of the work area to achieve the highest mowing efficiency. If the
entire lawn cannot be completed at one time, the mower will automatically
return to the charging station to charge. When the charging level reaches 85%,
the mowing resumes from the position where it stopped.
3
Navimow app
The Navimow app is an important part of the Navimow system. You can follow the
interactive guidance shown via the app to complete the system installation and
set up the work area. You can also use the app to adjust the settings of the
mower, manage the work area, view the work status of the mower, control the
mower remotely, etc. You can also get the latest and most comprehensive
official Help and Support content through the app.
MOW NOW
1.2 Safety Warnings
IMPORTANT READ CAREFULLY BEFORE USE KEEP FOR FUTURE REFERENCE
- Be sure to install and operate the mower and the charging station according to the instructions. Go to navimow.segway.com for the complete User Manual and the latest user materials.
- The product can be used both by consumers and for professional purposes. Using the mower for purposes other than mowing can bring serious injury. To avoid risks of injuries, please read and understand all the warnings and cautions. Please understand that you can reduce the risk by following the instructions and warnings in this manual, but you cannot eliminate all risk. The operator or user is responsible for accidents or hazards occurring to other people on their property.
- Navimow has many built-in safety sensors, however, safety risks still exist. Set a mowing time when there are no people or pets on the lawn. Inform the neighbors about the risks for accidents or hazards. When using the mower on a public lawn, or when your lawn is open to your neighbor or street, protect or fence the lawn, or put up a warning sign around the working area that says: WARNING! Automatic lawn mower! Keep away from the machine! Supervise children!
- DO NOT modify the mower by yourself. Modifications could interfere with mower operations, result in serious injury and/or damage, or void the Limited Warranty. Use only Segway approved parts and accessories.
- The manufacturer recommends the user to be 1870 years old. Be sure to get the necessary training before operating the machine.
WARNING
Never allow children, persons with reduced physical, sensory or mental
capabilities or lack of experience and knowledge or people unfamiliar with
these instructions to use the machine. Local regulations may restrict the age
of the operator.
Before Mowing:
Regularly check that all parts of the mower can function normally.
For the best mowing results, it is recommended to mow in dry weather. Mowing in the rain can make the grass stick on the
product and the mower may slip. DO NOT mow in bad weather, such as heavy rain, thunderstorms or snow.
4
Periodically inspect the area where the machine is to be used and remove all stones, sticks, wires, bones and other foreign
objects. The Limited Warranty does not cover damages caused by objects left on the lawn.
To avoid possible damage, keep the operating mower at least 1 m (3 feet) away from sprinkler heads. The mower and sprinklers
should NOT work simultaneously. Time the mower so that it works at a different time from sprinklers.
NEVER allow children to touch the power supply unit, charging station, blades, the battery compartment, or any parts with gaps such as
the wheels.
WARNING
Never operate the machine and/or its peripherals with defective guards or
shields, or if the cord is damaged or worn.
When Mowing: Keep away from the rotating blades! DO NOT put hands or feet under or near the rotating blades. Watch out for projectile objects! Keep a safe distance from the mower when operating. DO NOT leave the machine to operate unattended if you know that there are pets, children or people in the vicinity. DO NOT overreach. Keep your balance at all times and always be sure of the footing on slopes. Walk, never run while operating the machine or its peripherals.
WARNING
DO NOT allow children to be in the vicinity or play with the machine when it
is operating. DO NOT lift the mower in operation. DO NOT ride on the mower. DO
NOT mow on areas with slopes steeper than the maximum incline inside the
working area (45%), as well as the boundary (10%). If the mower makes an
abnormal sound or signals an alarm, press the STOP button immediately. If
there are abnormal vibrations, turn off the mower, place it on level ground
for about 30 seconds and then restart. If the issue persists, contact
authorized after-sales service. DO NOT touch moving hazardous parts before
they have come to a complete stop.
Safe Usage: DO NOT operate the mower outside the temperature limits: 050
(32122°F), because low/high temperatures can decrease mower performance and
even lead to accidents. DO NOT place anything on the mower or the charging
station. It is recommended to conduct regular maintenance of the mower (see 4.
Maintenance) by an adult. Regularly check the warning devices to ensure they
are effective. These devices include the buzzer, the LED light on the charging
station, and the ambient light on the mower. Before charging, please read How
to Charge in Chapter 2.3. Improper use may cause electric shock, overheating,
or leakage of corrosive liquid. If the cord on the power supply or the
extension cable becomes damaged or entangled during use, disconnect the power
supply from the power socket and then untangle. To avoid a hazard, pull the
body of the plug rather than the cord when separating the power supply from
the power socket. Contact after-sales service and have a professional
technician to repair or replace the cord.
5
1.3 What’s in the Box?
If there are missing or defective parts, please contact after-sales service.
We recommend retaining the package for future transportation and shipping.
Navimow
Power supply
VisionFence sensor
Extension cable 4
10 Pegs to secure the extension cable
6
Charging station and the installation kit
WARNING
Sharp edges. Do not point at people.
User materials
GNSS antenna kit
Antenna installation kit
5
Welcome Card
Important Information
Quick Start Guide
Welcome Card Important Information Quick Start Guide
12
12
Spare blades and bolts
1.4 Parts and Functions
Top view
GNSS antenna in the mower Lifting handle
STOP button Control panel Rain sensor
Buzzer VisionFence sensor Ambient light
Charging strip Bumper
Ambient light: Navimow will have specific lighting effects to remind you to pay attention to the state of the mower. See 3.2 Light Cue.
Lifting handle: Helps you to lift the mower when necessary. See 4.3 Transportation.
Stop button: Stops the mower and the blade immediately. When the mower encounters a fault and displays a 4-digit error code,
press the STOP button to clear the error code and try to fix the fault. See 5. FAQ & Troubleshooting for detailed guidance.
7
Control panel: The buttons on the control panel can be used for the basic operations of the mower: switch the mower on and off,
start mowing, return to the charging station, enter the PIN code to unlock the mower, etc. See 3.1 Display and Control on the Mower.
Rain sensor: For raindrop detection. See Rain sensor in 3.6 Settings (Mower).
Bumper: When the bumper hits an obstacle and triggers the internal sensor, the mower will go backward and avoid the obstacle. See Bumper in 3.9 Obstacle Avoidance.
GNSS antenna in the mower: In addition to the GNSS antenna connected to the charging station, there is also a GNSS antenna inside the mower to improve positioning accuracy. See 1.6 How the EFLS Works.
VisionFence Sensor: Certain models are equipped with a VisionFence Sensor, which could detect obstacles and avoid collision.
Bottom view
Blade fender
Front wheel Blade Blade disc
Battery compartment
Rear wheel/Hub motor Drainage outlet
Blade: The blades can rotate freely after being attached to the blade disc.
When mowing, the spinning blade disc will generate centrifugal force to keep
the blades pointing outside so that the blades can cut grass. When hitting an
obstacle, the blade will turn inside. See 4.2 Replace Blades for replacement
guide. Blade disc: Blade disc height adjustment through Navimow App. See How
to change the cutting height in 3.6 Settings (Mower).
NOTEDrainage outlet: If the mower falls into water, take it out immediately
and put the mower right side up to drain it. Never submerge the mower in
water, otherwise, the components may be damaged and the Limited Warranty will
be voided.
Charging station and the GNSS antenna
8
GNSS antenna: Receives satellite signals to improve the positioning accuracy
of the mower. See 1.6 How the EFLS Works for
details.
GNSS antenna
Contact strip
LED indicator Power interface Antenna interface
LED indicator: Indicate different working states with various colors. See 3.2
Light Cue for details.
NOTE: If the GNSS antenna has poor signal due to surrounding buildings or
trees, the mower will not work properly. You need to find a better spot for
the antenna until the LED indicator turns green/blue. If no suitable place can
be found, Segway recommends purchasing the antenna extension kit for roof/wall
installation.
1.5 Symbols and Decals
Please study the symbols on the product and labels carefully and understand
their meaning:
WARNING-Read instruction manual before operating the machine.
WARNING-Do not touch rotating blade.
WARNING-Keep a safe distance from the machine when operating.
WARNING-Do not ride on the machine.
WARNING-Operate the disabling device before working on or lifting the machine.
*The disabling device hereby refers to the PIN code. Make sure the mower is
locked by
the PIN code before lifting or operating.
WARNING-It is not permitted to dispose of this product as normal household
waste. Ensure that the product is recycled in accordance with local legal
9
requirements.
This product conforms to the applicable EC Directives.
Before charging, read the instructions
This product conforms to the regulations of Restriction of Hazardous Substances.
Polarity of the charging port
Class II appliance
SMPS incorporating a short-circuit-proof safety isolating transformer (inherently or non-inherently)
SMPS (Switch mode power supply unit)
DoE Level VI efficiency
5000m
The maximum altitude of use is 5000m
ta: 40 The maximum temperature of use is 40
~
Alternating current
IP55/IP66 Direct current Class III appliance
1.6 How the EFLS Works
lonosphere & troposphere
lonosphere & troposphere
2m
EFLScExact Fusion Locating System) is Segway’s unique high-precision fusion technology. Based on satellite positioning, EFLS
technology integrates various sensor data to improve positioning accuracy and fault tolerance through algorithm fusion.
The mower can locate itself through satellite signals, which can also be picked up by the antenna. By comparing the satellite
signals from the antenna and the mower, errors in the transmission of the signal (such as the offset of the satellite signal as it
travels through the ionosphere) can be minimized, improving satellite positioning accuracy to the centimeter level.
In addition, the data collected by the gyroscope, accelerometer, magnetic compass, and odometer sensors can also be integrated
10
into this system through Segway’s data fusion algorithms, further improving the applicability of Navimow to various environments.
With EFLS technology, Navimow can draw a precise work area in complex outdoor environments without laying boundary wires,
and optimize the mowing path through algorithms in the work area to achieve planned mowing results and maximize the
mower’s work efficiency.
Multi-sensor data fusion improves the applicability of EFLS to complex
environments, but serious satellite signal issues will still greatly affect
the normal operation of Navimow. Below are major cases of satellite signal
issues:
Blocking If there are any obstacles on or surrounding the antenna and/or the
mower, the signal will be weakened or blocked. Solution: DO NOT install the
charging station and antenna under a roof, tree or anywhere that may block the
signal. You can also buy the antenna extension kit and install the antenna on
the roof/wall. Signal Interference Signals from the satellite are transmitted
to the antenna after being reflected by the wall, instead of directly from the
sky. This is called Multipath Effect. Solution: install the antenna far from
the house to get rid of the multipath effect. It is recommended not to use the
mower in a scenario with walls that have long and flat surfaces or that are
made of glass or metal. The long and flat surface/glass and metal surface will
interfere with the signal, hence the mower may bump into the walls. The map
should not be built between two high walls, because the walls will block the
signal and the mower will not be able to work in this area.
1.7 How to Choose a Model
Is Navimow suitable for your yard?
The use of Navimow relies on fine satellite positioning signals and has
certain requirements for the site being used: relatively open and flat, no
high-rise buildings and trees, and a large area of the sky is visible. We
created a checklist with questions on lawn shapes, houses, trees and other
objects in yards. After completing the checklist, you will have a clearer
understanding of whether Navimow is suitable for your yard and get a purchase
suggestion. To complete the checklist, visit
https://navimow.segway.com/checklist. If your yard has the following
features, you may need to purchase the Antenna Extension Kit, and install the
antenna at a higher position to obtain better satellite signals, but the
possibility of poor performance cannot be ruled out.
The satellite signal is poor in the narrow path connecting the front yard and
the back yard.
110°
The lawn tightly surrounds the building, and other buildings are within close
proximity.
110°
11
How to choose a Navimow model for your yard?
The charging time and working efficiency are different for each model. Refer
to the following chart to choose a suitable model according to your lawn size
and expected working hours.
Working Time 41h 40h 39h
Charging
Mowing
2400 min
3000 m2 0.74 acre
2850 m2 0.70 acre
38h
2700 m2
37h
2550 m2
36h
2400 m2
35h
2400 m2
34h
2400 m2
33h
2400 m2
32h
2400 m2
31h
2400 m2 0.60 acre
30h
2250 m2
29h
2100 m2
28h
1500 m2 0.37 acre
1950 m2
1620 min
27h
1800 m2
26h
1400 m2
1800 m2
25h
1300 m2
1800 m2
24h
1200 m2
1800 m2
23h
1200 m2
1800 m2
12
22h
1200 m2
1800 m2 0.44 acre
21h
1200 m2
1650 m2
20h
1200 m2 0.30 acre
1500 m2
19h
1100 m2
1350 m2
18h
1000 m2
1200 m2
17h
900 m2
1200 m2
16h
800 m2 0.20 acre 15h
840 min 14h
800 m2 800 m2 800 m2
1200 m2 1200 m2 1200 m2
13h
700 m2
800 m2
1200 m2 0.30 acre
12h
600 m2
800 m2 0.20 acre
1050 m2
11h
600 m2
10h
600 m2
700 m2 600 m2
900 m2 750 m2
09h
600 m2
500 m2
600 m2
08h
500 m2
400 m2
600 m2
07h
400 m2
06h
300 m2
400 m2 400 m2
600 m2 600 m2
05h
300 m2
400 m2
600 m2
04h
300 m2
400 m2 0.10 acre
600 m2 0.15 acre
03h
300 m2
300 m2
450 m2
02h
200 m2
200 m2
300 m2
01h
100 m2
100 m2
150 m2
00h
H800N-VF
H1500N-VF
H3000N-VF
1.8 Specifications
13
Basic Information
Product Name Brand
Dimensions: Length × Width × Height
Net Weight (Battery Included)
Material
Recommended Mowing Area
Typical Mowing Time Per Full Charge[1]
Mower Parameters Area Capacity per Hour Cutting Width Cutting Height Charging
Time GNSS Working Mode
Measured Sound Power Level LWA
Noise Emissions[2]
Sound Power Uncertainties KWA
Sound pressure level LpA
Sound pressure uncertainties KpA
Working Temperature
Storage Temperature
Working Conditions
IP Rating
Max. Incline Inside Working Area
Max. Incline at Boundary
Minimum Angle for Cutting Area
Connectivity
Bluetooth® Frequency Range
ISM band radio connection
Wi-Fi/Cellular Network
Driving Motor Blade Motor Battery Pack
Power Supply
Rated Speed Motor Type Rated Speed Motor Type
Battery Type Nominal Voltage Nominal Capacity/Energy
Battery Management System
Supply Unit Model Input Voltage Output Voltage Output Current
H800N-VF
H1500N-VF Navimow Segway
603 × 468 × 264 mm ( 23.7 × 18.4 × 10.4 in)
H3000N-VF
16.9 kg (37.3 lbs) 800 m² (0.20 acre)
17.2 kg (37.9 lbs)
Mower frame: PP; cover: ASA 1500 m² (0.37 acre)
17.5 kg (38.6 lbs) 3000 m² (0.74 acre)
About 180 min
About 240 min
About 3 h
100 m² (0.025 acre) 21 cm (8.3 in)
3060 mm (1.22.4 in) About 4 h
GPS, Beidou, Galileo, GLONASS
54 dB(A)
150 m² (0.04 acre) About 5 h
3 dB(A)
46 dB(A)
3 dB(A) 050 (32122°F); 1035¥ (5095°F) recommended -2050 (-4122°F); 1035
(5095°F) recommended Mower body IP66; charging station IP56; power supply
IP55
45 degrees 10%
90°
2400.02483.5 MHz 865-868 MHz
Cellular network
LTE-FDD: B1/B3/B5/B7/B8/B20/B28
LTE-TDD: B38/B40/B41
Wi-Fi 2.4 GHz (24002483.5M) [3]
5.1 Ah/110 Wh
0.4 m/s
8-inch hub motor 2500 rpm
Brushless motor
Lithium-ion battery 21.6 V DC
7.65 Ah/165 Wh
Over-heating, short circuit, over-current and over-charge protection
FCC ID: 2BAXN-MR0002
IC: 30433-MR0002
100240 V AC
32 V DC MAX
2.5 A
0.6 m/s 10.2 Ah/220 Wh
Charging Station
Input Voltage Input Current Output Voltage Output Current Indicator Front Wheel Rear Wheel
Other Features
Sensors
H800N-VF
H1500N-VF 32 V DC 2.5 A MAX 25.2 V DC 2.5 A LED
Omni-directional wheel with built-in Hall sensor Rubber tyres with hub motor
IMU Sensor, BladeHalt Sensor, Bump Sensor, Lift
Sensor, Rain Sensor, Wheel
Encoder
H3000N-VF
IMU Sensor, BladeHalt Sensor, Ultrasonic sensor, Bump Sensor, Lift Sensor,
Rain Sensor,
Wheel Encoder
[1] Tested at a standard cutting speed with a full battery at an ambient
temperature of 25°C (77°F) while mowing a flat lawn. The product can mow more
per hour on open areas than on separated small lawns. When the grass is wet or
long, the working capacity is also smaller. The flatter the lawn surface, the
larger the working capacity.
[2] The noise emission declarations conform to EN 50636-2-107.
[3] Wi-Fi connectivity is only available for products manufactured after week
39 2022.
14
Setup & Mapping
2.1 Before You Start
Prepare the app
To ensure a successful setup, please scan the QR code to download the Navimow
app. Alternatively, go to the Google Play Store (Android) or the Apple App
Store (iOS) and search “Navimow”. After installing the app, please register
and log in.
NOTE: During use, the app will ask you for Bluetooth, GPS positioning, and Wi-
Fi networking accesses when necessary. To ensure normal use, it is recommended
that you enable the above accesses. For more information, please refer to our
Privacy Policy. Go to Settings>app>About>Privacy Policy.
Prepare the lawn
Remove debris, piles of leaves, toys, wires, stones and other obstacles. Make
sure children and pets are off the lawn. Please cut your lawn to a height of
no more than 6 cm (2.4 in).
15
< 6cm
(2.4in)
2.2 Install the Charging Station and the Antenna
Step 1: Find a good spot
Install the charging station on a soft and flat surface. When placed outside,
the charging station and the lawn should be kept at the same level.
In order to ensure that the antenna can receive good satellite signals, please
choose a suitable location to install the charging station and antenna: 1.
Remain a certain distance away (greater than 2 m(6.6 ft)) from houses, trees
and walls. 2. Install the charging station and antenna in an open space with
nothing blocking the signal (for example, the tree canopy or the
sunshade umbrella), where the antenna has a clear sky view that at least 110°
of the sky is unobstructed. 3. Please place the charging station on a flat
non-hardened ground with the antenna upright. Do not install the antenna at an
angle. 4. To ensure smooth docking, leave a minimum of 10 cm (3.9 in) at the
back of the charging station and 1m (3.3 ft) at the front. 5. Stay away from
sprinkler heads, fountains or other outdoor water systems. 6. Stay away from
substations, generators, water pump stations and air conditioners.
110°
35°
35°
2 m(6.6 ft)
2 m(6.6 ft)
<2 m(6.6 ft)
<2 m(6.6 ft)
16
Please choose the location carefully. Once the map is saved, if the location of the charging station or GNSS antenna is changed, you need to create a new map.
If you can’t find a suitable location on the ground, consider using the
Antenna Extension Kit (sold separately) to mount the antenna on a roof or wall
for a better satellite signal. See Antenna Extension Kit in 3.10 Accessories
(optional) for more information. 1. When installing the Antenna Extension Kit,
please ensure that the antenna stays upward, and is not blocked by leaves,
chimneys
and other facilities, so that the antenna has a clearance range greater than
110°.
2. When using the Extension Kit to install the antenna at a high place, it is also necessary to ensure that the charging station is not too close to tall walls and trees on the ground.
17
110°
35°
35°
2 m(6.6 ft)
2 m(6.6 ft)
< 2 m(6.6 ft)
< 2 m(6.6 ft)
WARNING! Roof top antennas of any sort should have lightening protection.
Step 2: Install the GNSS antenna
Caution: The illustrations in this user manual are for your reference only.
For the actual distance between the antenna assembling metal tube and the
charging station, please keep it as long as possible. If the distance is too
small, the radio-frequency signal generated by the charging station might
interfere with the satellite signal reception.
GNSS antenna
Contact strip
LED indicator Power interface Antenna interface
1 Fix the GNSS antenna on the tube.
3 Rotate the other extension tube onto the base fork. 2
2 Unfold the base fork and insert it into the ground
To make sure that the
18
antenna can be stably
connected to the charging
90°
station once the
installation is completed,
please fully insert the base
fork into the groud.
4 Slide in the tube with the antenna.
5 Connect the GNSS antenna to the charging station.
A
B
6 Secure the cable on the pole with the supplied hook and loop tape.
Secure the nuts tightly to prevent water from entering them.
To ensure satellite signal, DO NOT put anything on the antenna.
Step 3: Check the satellite signal
1 Connect the extension cable with the power supply.
A
B
Align the notch on the extension cable (A) with the groove on the power supply connector (B).
2 Connect the extension cable and the power interface.
Turn the nuts until they are locked into each other. 3 Insert the power plug into a suitable power socket.
4 Check the signal.
19
Solid blue: Satellite signal is strong.
Solid red No connection between the charging station and the mower. The mower might be powered off.
Flashing yellow: Poor signal, please relocate the charging station to an open space (see Step 1). The GNSS antenna is not connected to the charging station (see ê in Step 2).
Flashing red:
Malfunction. Please contact after-sales service.
Note: To avoid performance degradation, always keep the connectors,
accessories, connection part of the charging station and antenna away from any
dirt or mud. Never allow water to get into the connectors or any parts and
connection points.
If the signal is poor, relocate the GNSS antenna to an open space. Buy the antenna extension kit individually if you need to install it on a wall or roof.
2.3 Charge and Activate the Mower
How to charge
How to charge for the first time: A new mower may have a low battery after
long storage. Fully charge the mower before the first use. Place the mower in
the charging station. Make sure the charging strip on the mower and the
contact strip on the charging station are in good contact.
20
Charging: pulsating green
Fully charged: solid green
Automatic charging: After setting up the virtual boundary, the mower will
return to the charging station automatically when the mowing task is
completed, or when the battery is low (10%). During the mowing session, you
can press the HOME and then OK button to command the mower to go back to the
charging station. Where to place the power supply:
Protection from direct sunlight and rain Indoors with good ventilation Keep it
at least 30 cm (12 in) above the floor to avoid possible damages caused by
water.
30 cm (12 in)
21
WARNING
DO NOT charge if the mower, the power supply, the charging station, or the
power socket is damaged. DO NOT charge the mower when the temperature is above
40 (104°F), or below 0 (32°F). The battery has built-in temperature protection
and will not charge if the limit is exceeded. When there is an abnormal smell,
sound or light display, stop charging immediately and contact after-sales
service. Keep away from inflammable and explosive materials when charging.
Activate the mower
1 Connect the charging station to the power supply. Make sure the mower is in
the charging station.
2 Enable Bluetooth on your phone, log in to the app and follow the instructions to pair with the mower.
XXXXXXXXX
3 Wait patiently for 3 min until the ambient light turns green (or blue).
If the light flashes yellow for more than 3min, it means the satellite signal
is weak. Please return to Step 1 in chapter 2.2 .
22
4 Secure the charging station with the nails supplied and secure the extension
cable.
4
Update the mower to the latest firmware
To fully experience Navimow, prior to use, please upgrade to the latest
firmware. How to update: After activating the device, maintain the network
connection state, follow the guidance in the pop-up window, and wait for 10-15
min to automatically complete the device update. During this process, please
do not power off or perform other operations. You can start using it after the
app prompts that the update is successful. Note: Before updating the firmware
ensure that
The mower is in the charging station. The mower is connected to a network and
the signal is strong (through 4G or Wi-Fi). The battery power is more than
20%. There is no mowing task scheduled in the next hour.
2.4 Set up the Work Area
Follow the instructions in the app and control the mower to create the work
area (referred to as the map in the manual). The mower will intelligently
decide its moving pattern within the map.
Boundary
Off-limit lsland Channel
The work area consists of Boundary, Off-limit Island and Channel.
Boundaries delineate one single complete work area, Off-limit Islands delineate areas where the mower is prohibited, and Channels are
23
used to connect multiple work areas. Inside the Channel, the mower will just pass through without cutting the grass.
The charging station and the GNSS antenna can be installed inside or outside the work area. If the charging station is outside the work
area, a channel towards the nearest boundary will be automatically set once the map is completed. The mower will return to the
charging station using this channel. This channel cannot be edited or deleted.
NOTES: If the location of the charging station or GNSS antenna is changed, the existing map CANNOT be used anymore and you MUST create a new map. Make sure your phone and mower are fully charged before mapping. Mapping will only start when the mower battery power level is above 50%.
Step 1: Map out the boundary
1 Make sure the mower is powered on. With Bluetooth connection, your phone
will connect to the mower automatically. Note: If the mower is in lock status,
you must enter the PIN code before operating the mower. The default code is
0000 and can be reset via the Navimow app. See 3.1 Display and Control on the
Mower.
ON
2 Tap “Create a map” to start mapping.
x x x x
- Create a map
3 Calibrate the mower to ensure accurate positioning.
Calibrate
4 Find a proper starting point along the edge of your lawn (15 cm (5.9 in) between the mower’s right side and the edge). Keep within 6 m (19.7 ft) from the mower during the mapping process.
START
6m
24
5 Walk along the edge. Distance from the edge: always keep 15 cm (5.9 in).
15 cm (5.9 in)
Angle: Make sure to follow a straight line with a smooth turning angle of no smaller than 90°.
90° 909°0°
90° 90°
Use the Navimow ruler to measure the distance. The
outer side ruler end should not exceed the edge of the
90°
lawn.
Direction: Make sure the mower’s right side (when moving forward) faces the boundary, so that the mower can cut as close to the boundary as possible. Slope: Even though the mower can traverse slopes up to 45% within the lawn, make sure the slope along the edge does not exceed 10%.
6 Go back to the starting point to finish the boundary mapping.
10%
If there is a sudden interruption and failure, follow the instructions in the
app to continue or restart. If you have multiple separate lawns, please repeat
this step.
25 Step 2: Set up off-limit island
When the mower hits a hard obstacle taller than 10 cm (3.9 in) (such as big
rocks or a tree trunk), it will reverse and change the direction
automatically. However, you need to lay borders for objects that need
protection or areas you don’t want the mower to enter, e.g., a flowerbed,
small trees, lawn decorations, pond, sprinkler heads, emerged roots, etc. If
you recently installed a trampoline or grill on the lawn, you can also set an
off-limit island to protect it.
How: Follow the instructions in the app. When you need to cancel the area
(like when you remove the trampoline from the lawn), just delete it via the
app. See How to edit the map in 3.6 Settings (Mower).
NOTE: Make smooth turning angles when setting the islands. The angles should not be smaller than 90°. Make sure the mower’s right side faces the islands. You also need to walk along the edge when setting the island. Refer to part 5 of Step 1.
Step 3: Create a channel to connect separate areas
Following the instructions in the app, create a channel between separate
boundaries.
1m
(3.3 ft)
26
NOTE: When creating a channel: Do not choose ground that is bumpy, muddy, or
wet. The width of the channel needs to be greater than 1 m(3.3 ft). In order
to ensure smooth passage, when establishing the channel, please drive along
the centerline of the passable area. Being too close to the edge may scratch
the mower during work.
Step 4: Adjust the map
You can always adjust parts of the map in the Navimow app instead of re-
creating it. Just go to Settings>MOWER>Map management>Edit, tap a boundary or
off-limit island, and then tap the edit icon.
A
Save Map
Add More
Daily Use
3.1 Display and Control on the Mower
The display shows various states of the mower, and the control buttons can be
used for the basic operations: power the machine on and off, start mowing,
return to the charging station, enter the PIN code to unlock the machine,
emergency stop, etc.
STOP button
Dashboard
27
MOW OK
HOME
Wi-Fi Cellular data Bluetooth
Blade indicator PIN code lock status Battery level
Display
Battery level PIN code lock status Blade indicator Wi-Fi Cellular data
Bluetooth
Dashboard display
The color indicates the battery level: 50%100% solid green, 20%49% solid
yellow, 5%19% solid red, 5% red flashing. When the battery level is below
10%, the mower will return to the station and charge.
Mower locked. Please enter the PIN code to unlock
Blade disc is rotating. Please do not approach
WiFi connected
4G connected
Bluetooth connected
It shows the mowing percentage, PIN code, error code, etc. Meanings of the
numbers and symbols on the display :
—-: no map. 0~100: Mowing progress will be displayed as 0j100 in percentage,
for example, 70 indicates that 70% of the map is already mowed. Four-digit
number: error code, for example, 4011. See 5. FAQ & Troubleshooting for
further instruction. StOP: the STOP button is pressed during mowing. OtA:
Updating firmware.
Control
Basic operations
Power on
Press OK.
Power off
Press and hold OK for 4s. The mower cannot be turned off when it’s in the charging station. When the mower is turned off, you will hear a sound, display on the mower and the ambient light will be off.
Start mowing
Press MOW and then OK.
Stop mower operation Press STOP.
Mower returns to the charging station
Press HOME and then OK.
How to restart the mower
To restart the mower, please turn it off first. Then press the OK button on the mower, or push the mower into the charging station.
How to lock the mower Press and hold MOW + HOME for 4s.
How to unlock the mower
Enter the PIN code.
How to enter PIN code
Press MOW/HOME to increase/decrease the number and press OK to confirm the
code.
Note: The default code is 0000, and you can go to SettingsMOWERReset PIN code
in the Navimow app to reset the code.
28
3.2 Light Cue
Navimow will have specific light effects, reminding you to pay attention to
the state of the mower.
Mower ambient light cue
Ambient light color and meaning:
29
Pulsating blue Flashing blue Solid blue Solid green Flashing yellow Solid red Flashing red Flashing white
Mowing. The satellite signal is weak but still works fine. Normal working status. Mower is in the charging station. Poor satellite signal. Emergency stop/lifted up/no connection between the charging station and the mower. Under error status. OTA/Blade starts to work.
NOTE: When an abnormality occurs, the LED ring flashes red along with a four- digit error code on the dashboard display. Check the app for error code meanings and solutions.
Dark mode
When Navimow works at night, you can turn on the dark mode to reduce the
brightness of the ambient light. Go to Settings > MOWER > Light setting to
turn on the dark mode. Then, customize your active time.
Dark mode
Active time xxxxx xxxxxxxxxxxx
21:00-07:00
Before
After
Charging station light cue
Charging station LED indicator color and meaning
Solid blue Solid green Pulsating green Solid yellow Flashing yellow Pulsating yellow Solid red Flashing red
Strong satellite signal, the mower is not in the charging station. Mower is in the charging station and fully charged. Mower is charging. Poor satellite signal, the mower is not in the charging station. No signal from GNSS antenna/ GNSS antenna is not connected. Antenna connected, no GNSS data. No connection between the charging station and the mower./ The mower might be powered off. Under error status.
30
3.3 Mow
This part is mainly about how the mower works, how to start and pause it
during daily work, etc. Work settings related to mowing, such as: scheduled
mowing, how to change cutting height, map management, etc., see 3.6 Settings
(Mower).
How does Navimow mow your lawn
Edge cut Before mowing the work area, the mower will cut along the boundary
Planned cut Unlike most robotic lawnmowers, inside the work area, the
lawnmower will mow the lawn along a planned path by an algorithm for maximum
efficiency.
31
For optimal mowing results, the mowing path pattern rotates at certain angle
for each new mowing task. Therefore, Navimow will not leave indentations on
the lawn. NOTE 1. Before mowing for the first time, please cut your lawn to a
height of no more than 6 cm. 2. During the working process, if the battery is
low (< 10%), the mower will stop mowing and return to the charging station to
charge. After fully charged, it will automatically return to the position
where it previously stopped and continue mowing. 3. The mowing progress can be
seen on both the app and the display of the mower. The mowing progress is
defined as: current mowed area/total work area. Start Mowing NOTE: If the
mower is in lock status, first enter the PIN code to unlock the mower (see How
to enter PIN code in 3.1). There are three ways to start mowing:
a. In the app, tap Mow Now. b. On the mower, press MOW and then OK to start mowing.
c. The mower starts automatically according to the mowing schedule. See How to set mowing schedule in 3.6 Settings (Mower) for details.
0 4 8 12 16 20 24 S M T W T F S
Save
Pause Press the STOP button on the mower or in the app to pause mower
operation at any time.
STOP
HOME
Resume Mowing
Continue mowing by tapping the MOW button in the app or by pressing the MOW and then OK button on the control panel.
32
MOW
HOME
NOTE: If a scheduled mowing task is paused and resumed later, Navimow will still stick to the preset schedule. Return to the Charging Station Send the mower back to the charging station in the app or press HOME and then OK button on the mower.
STOP
HOME
NOTES: 1. If the satellite signal is weak for more than one minute, the mower will return to the charging station. And if the satellite signal is recovered in the return process, the mower will continue the mowing task. 2. The mower cannot be powered off when it is in the charging station.
3.4 Navimow app
NOTE: The following illustrations regarding the app are for demonstration
purposes only. Depending on software version, the options available may be
different.
The Navimow app is an important part of Navimow, you can use the app to: 1.
Bind and activate the mower 2. Create a map (work area) 3. Check the status
and work progress of the mower, remotely control the mower to start, stop or
return to the charging station, etc. 4. View and change mower work settings
(Mowing schedule, Cutting height, Map management) 5. View and change mower
security/function settings (PIN, ambient light, BladeHalt, Anti-theft, etc.)
6. Update firmware, and change network connection 7. Unbind and add devices 8.
Get help information and after-sales support
To Use the Navimow App 1. Please search and download the Navimow app through the APP store or Play Store. 2. Register and log in to your account 3. Turn on your phone’s Bluetooth function and make sure your phone has a network signal
NOTES 1. If you have registered an account through other services of Segway- Ninebot, you can log in to the Navimow app with the account and vice versa. 2. If you cancel your Navimow account, all data related to Segway-Ninebot will be deleted. 3. During use, the Navimow app will ask you for Bluetooth (iOS/Android), location (iOS/Android), and Wi-Fi access (Android). To ensure normal use, please grant the above accesses. 4. If you use Navimow with an iOS mobile device, when configuring the mower’s Wi-Fi network for the first time, please make sure that your mobile phone is connected to the same Wi-Fi network.
33 Activate your mower
Create a map
After registration and login, you will come to Device Activation Guidance,
which will guide you to install, connect and activate your Navimow. Tap Add
device.
See the following chapters for more information: 2.2 Install the Charging
Station and the Antenna 2.3 Charge and Activate the Mower
Before mowing your lawn with Navimow, you need to create a work area (map)
using the Navimow app. Tap “Create a map”, and follow the instructions in the
app. For detailed steps and tips, see 2.4 Set up the Work Area.
Maps can also be edited or deleted on the settings page. See How to edit the
map in 3.6 Settings (Mower).
- Add device
x x x x
- Create a map
Check the signal
After the map is saved, satellite signal strength across the whole map will be
measured and displayed. You can check or adjust the position of the charging
station according to the tips in the app so that the mower can perform better.
To check the signal distribution of the newly created map, you need to tap the
signal icon in the upper right corner in the Navimow app. You can also tap
“How to check” for further guidance and advice.
TEST How to check?
NOTES: 1. You can review the signal distribution map at any time in Map management. 2. The signal distribution map only reflects the state of the satellite signal at the time the map data was recorded.
Homepage
After mapping, you will come to the Homepage, where you can view the entire work area, the status of the mower, and the work progress
(percentage and actual area), and remotely control the mower to start, pause or return to the charging station. Settings and Notification
pages can also be accessed from here.
34
170m²
Coverage
MOW
64%
Progress
STOP
Battery level Lock status Bluetooth Connectivity Mower status Notifications Settings VisionFence
Battery level and charging status Mower locked. Unlock the mower before any operation. See how to enter PIN code in 3.1 Bluetooth connected. When disconnected, tap to reconnect Connects to internet (Wi-Fi or 4G) Displays the current status of the mower Notifications from the device & app Settings of the mower and the app VisionFence sensor status
3.5 Notifications
System notifications
Latest news and updates from Navimow team.
System notifications xxxxx xxxxx xxxxx
xxxxx
Device notifications
The mower will send you device notifications in the following situations: work
status update (such as mowing completed), blade replacement, unexpected
behaviors, abnormal position, etc.
35
Notifications
xxxxx
xxxxx
xxxxx
Pop-up messages
Pop-up messages appear at the center of the screen. For example, an error code
message appears if an error has occurred.
XXXX OK
3.6 Settings (Mower)
All mower-related settings can be adjusted in the app. You can: 1. Change
mower work settings (mowing schedule, cutting height, map managemen, etc.) 2.
Change mower security settings and function settings (reset PIN code, ambient
light and sound settings, BladeHalt, etc.) 3. View device firmware
information, network connection status, unbind devices, switch devices, etc.
NOTE: Setting adjustment requires the mower to be online or connected to your
phone via Bluetooth.
MOWER
XXXXXXXXX XXXXXXXXX XXXXX XXXXXXXXX XXXXX XXXXXXXXX XXXXX XXXXXXXXX
XXXXXXXXX
XXXXXXXXX XXXXXXXXX
XXXXXXXXX XX
APP
How to set mowing schedule
You can set the mowing schedule in the mower settings. The mower will work
automatically according to the schedule.
Choose a specific date and time period on the schedule page to set your mowing
schedule: Tap the Hour bar on the page to add or delete working hours in the
pop-up page. Tap a day of the week to toggle the mowing schedule on/off for
that day.
NOTEA single work period is at least half an hour, and a maximum of 4 work
periods can be added per day.
36
0 4 8 12 16 20 24 M
T
Start and end time xxxx
07:30
11:30
08:00 08:30
12:00 12:30
Delete the schedule
Confirm Cancel
0 4 8 12 16 20 24 M
T
W
T
Deleted successfully
F
S
S
How to change the cutting height
The cutting height can be adjusted in Settings >MOWER>Cutting height, the
adjustment range is 30-60 mm (1.2-2.4 in), and the minimum adjustable segment
is 5 mm (0.2 in).
Adjust cutting height 60mm 55mm 50mm 45mm 40mm 35mm 30mm Cancel
How to edit the map
You can edit or delete the entire map in Settings>MOWER>Map management. Make
sure your phone is connected to the mower via Bluetooth.
37
Edit
Delete
By tapping “Edit” you can: add or delete boundary, off-limit island, and
channels. You can also fine-tune parts of the map. Tap a boundary or off-limit
island in the map and then tap the edit icon to fine-tune the map. For the
definition of boundary, off-limit island, and channels, see 2.4 Set up the
Working Area.
NOTES 1. The channel leading to the charging station is automatically
generated and cannot be deleted. 2. When you delete a boundary, the element
associated with the boundary (channel) is also deleted. 3. By tapping Delete
you will delete the entire map. You need to create a new map before using the
mower.
Rain sensor
If it rains when mowing, the rain sensor will be triggered after receiving a
certain amount of rainwater, and the mower will automatically return to the
charging station. After the water on the rain sensor dries, it will
automatically resume the mowing task. Before the water dries, the mower cannot
be started via the app or by pressing the buttons on the mower. This is normal
and not a malfunction of the mower. To continue mowing, please wait for the
water to dry up and then press MOW and then OK, start via the app or wait for
the next mowing schedule to start. You can also turn off the rain sensor in
Settings>MOWER>Rain sensor. See 4.1 Cleaning for maintenance tips.
NOTES For the best mowing results, it is recommended to mow in dry weather.
Mowing in the rain can make the grass stick on the wheel and the mower may
slip. DO NOT mow in bad weather, such as heavy rain, thunderstorms or snow.
How to turn on Anti-theft
The anti-theft function can precisely locate Navimow and effectively prevent
accidents such as mower theft. When moving out of a designated area, Navimow
will sound an alarm and you will receive a notification on the app
simultaneously. When Anti-theft is on, you can set the geofence and check
Navimow’s location in the map in real time.
Anti-theft Anti-theft alarm
xxxxx xx xxxxx
Operation steps: Step 1: Turn on Anti-theft. Step 2: Tap ‘Geofence extension’
to configure the distance of the geofence extension, and then tap ‘save’ to
save. Step 3: Tap ‘Find my mower’ to check the location of the mower on the
map.
NOTES: 1. If Anti-theft is enabled, you need to enter PIN on the mower before
powering off the mower. 2. If Anti-theft is accidentally activated, you need
to enter PIN on the mower to disable the alarm and end the push notification.
3. Anti-theft is only available with 4G connection.
How to reset PIN code
In factory settings, the default PIN code: 0000. You can reset the PIN code in
Settings>MOWER>Reset PIN code.
NOTE: It is recommended that you reset the PIN code after activating your
mower.
106
xxxxxx xxxxxx
Confirm
BladeHalt 38
BladeHalt is a sensor that will be triggered when humans or animals touch it.
This is an experimental function and will not guarantee 100% accuracy. The
sensor is off by default. It will be enabled when the sensor area is touched.
Meanwhile the blades will stop spinning automatically. This sensor will only
work when the blade disc is spinning.
NOTES: When the mower is performing the edge cutting, the BladeHalt sensor
won’t work. We recommend disabling this feature when mowing for the first time
to ensure normal function because the sensor may mistake tall or thick grass
as a pet or other sensitive object and stop the blades.
BladeHalt sensor
xxxxx xxxxxxxxxxxx
How to unbind a mower
Each mower currently only supports binding to one app account. Before
unbinding, it cannot be bound to another app account. You can unbind the mower
in the app. When unbinding, you need to verify your identity through email or
SMS verification code.
Network setting
You can manage the network used by Navimow on the Network management page. For
H800N-VF, H1500N-VF, and H3000N-VF models, go to Settings > MOWER > Network
management to switch between Wi-Fi and 4G networks. On the Wi-Fi settings
page, you can view the currently connected Wi-Fi network or reconnect to the
Wi-Fi. NOTES: 1. Changing Wi-Fi settings requires your phone to be connected
to the mower via Bluetooth. 2. Network switching is only available on products
manufactured after week 39 2022.
Firmware version
We will update the functions and firmware of Navimow from time to time. In
order to better experience the functions of Navimow, it is recommended that
you regularly check and update the firmware to the latest version.
39
Auto-update
xxxxx xxx xxxxx xxx xxxxx xxx xxxxx xxx xxxxx xxx
Check for updates
NOTES: When activating the device for the first time the firmware will be
updated automatically. Once the update is completed, you will be noticed by
the update result. Refer to Update the mower to the latest firmware in 2.3
Charge and Activate the Mower. When updating the firmware for the device that
is not activated for the first time, the conditions below need to be met
before updating. -The mower is in the charging station. -The mower is
connected to a network and the signal is strong (through 4G or Wi-Fi). -The
battery power is more than 20%. -There is no mowing task scheduled in the next
hour.
If the pop-up window for updating is closed, you can also search for the new
firmware in Settings>MOWER>Firmware version to update the firmware.
3.7 Settings (app)
Go to SettingsAPP to browse and adjust the Navimow app-related settings.
MOWER
XXXXXXXXX
XXXXXXXXX XXXXX XXXXXXXXX XXXXX XXXXXXXXX
XXXXXXXXX
APP
Account and security You can check your bound email address or mobile number, change the password, download the data, and delete your account.
Language You can set the language to the one that you need. Up to now, nineteen languages are supported, which are English, German, French, Dutch, Italian, Swedish, Norwegian, Finnish, Danish, Portuguese, Spanish, Russian, Czech, Slovak, Polish, Estonian, Lithuanian, Latvian, and Bulgarian.
Help and support You can view the latest User Manual, FAQ and contact of after-sales service here.
About You can view the User Agreement and Privacy Policy here.
40
Log out You can log out of your account here, and your data will not be deleted after logging out.
3.8 IoT
Navimow is an Internet of Things (IoT) device. Connect the mower to the
Internet via cellular network or your Wi-Fi network, enabling the following
functionalities: 1. Firmware Updates Over-The-Air (OTA), keep your mower
updated to the latest features. 2. Enables remote control through the network:
start mowing, stop mowing, return to charging station, set mowing schedule,
set
cutting height and other functions. 3. Remotely monitor the mowing progress
and mower location. 4. Report error code and mower status through the network.
5. Anti-theft ( 4G connection only).
Wi-Fi
See Network setting in 3.6 Settings (Mower) for more details.
NOTES: Navimow only supports 2.4GHz Wi-Fi network. If you are using an iOS
device, the mower can only connect to the Wi-Fi that your mobile device is
connected to. Please follow the instructions in the app. Connect your mobile
device to the Wi-Fi first, then connect the mower to the same Wi-Fi. There are
no such requirements for Android devices.
4G
H800N-VF, H1500N-VF, and H3000N-VF models use both Wi-Fi and cellular data
networks, which will connect the mower to the Internet after activation. The
usage of cellular data will incur charges.H800N-VF and H1500N-VF models come
with one year of free data after activation. The H3000N-VF model comes with
three years of free data after activation. You can go to Settings > MOWER >
Basic info in the app to check the expiration date of free data.
41
When the free data period expires, you need to recharge your 4G data plan via the app so that you can continue to use the IoT
and OTA functions.
If the 4G data is not recharged, the SIM card will remain effective for 2 years. The recharging and activation can be done at
anytime during these 2 years. However, after 2 years you cannot activate it anymore. You need to replace the hardwares through
the after-sales service. You need to pay the repairment and service fee as well.
Firmware updates
We will update the firmware periodically to fix security vulnerabilities and
improve the existing features. After firmware updating, you can experience new
features and have a better use experience. When a new firmware version is
available, you will receive a pop-up notification in the app. Please follow
the instructions shown on the pop-up window to complete the update. A firmware
update usually takes 10-15 minutes. To manually check for updates, go to
SettingsMOWERDevice management > Firmware version. To update the firmware
successfully, the following conditions need to be met: -The mower is in the
charging station. -The mower is connected to a network and the signal is
strong (through 4G or Wi-Fi). -The battery power is more than 20%. -There is
no mowing task scheduled in the next hour.
NOTE: Some new features might require the app and the mower to be updated to
certain versions and above, please check our release notes for more details.
WARNING
Do not power off the device or run other operations during the update.
3.9 Obstacle Avoidance
Obstacle avoidance features are designed to increase the performance of your
mower and your safety.
Bumper sensor
Sensors are installed inside the Navimow’s front rubber bumper to detect
obstacles. When the bumper bumps into an obstacle and triggers the sensor, the
mower will go backward and avoid the obstacle.
NOTES Your Navimow is able to avoid objects after bumping into them. However, it is still recommended to remove excess clutter before mowing. If your yard has a lot of trees and continuous obstacles, we recommend that you install an ultrasonic sensor for active obstacle avoidance.
3.10 VisionFence Sensor
42
VisionFence Sensor can significantly improve Navimow’s obstacle recognition and avoidance capability.
The VisionFence Sensor is designed to achieve accurate obstacle avoidance by identifying and calculating grass and non-grass objects. When the signal is weak, the mower will start avoiding obstacles through visual recognition. Thanks to the advanced visual recognition algorithm, the sensor can identify obstacles and start avoiding obstacles when the mower is about 0.3 m (11.8 in) away from them. With the VisionFence Sensor, the mower can avoid some obstacles, such as trees and flowerpots, without setting them as off-limit islands. However, there is a certain probability that the VisionFence Sensor will fail to recognize obstacles that are too small (less than 10 cm(3.9 in) in length and width), too thin, tilted, dangling, or easily confused with lawn. For example wire fences, moss, ornamental grass, bushes, dirt, roots, leaves, etc. With the VisionFence Sensor installed, the mower is more adaptable to complex yards. When the satellite signal is weak in areas with challenging layouts, the VisionFence Sensor can identify the lawn’s edge and allow the mower to keep mowing the lawn. Separate from the mower, the VisionFence Sensor has its own Wi-Fi module to connect to the internet. The VisionFence Sensor can function normally without network, but it must be connected to a Wi-Fi network when the firmware needs to be updated.
NOTES: 1. VisionFence Sensor may not work well in low-light situations,
resulting in limited obstacle avoidance performance in some complex yards. 2.
Clean the lens of VisionFence Sensor by spraying water regularly, avoiding the
lens being obscured by stains or mud. 3. For the best obstacle avoidance
effect, we recommend that obstacles larger than 1 m and smaller than (0.1
m(3.9 in) in diameter should be set as off-limit islands. 4. To update
VisionFence’s firmware, please connect it to a Wi-Fi first. Make sure the
charging station is also in the coverage of a 2.4 GHz Wi-Fi network.
How to change the VisionFence Sensor setting You can go to Settings
MOWER>VisionFence Sensor to turn on/off the sensor, check the sensor firmware version and configure the sensor network setting.
3.11 Accessories (optional)
The following accessories are sold separately. Please consult your dealer for details.
Antenna Extension Kit
Antenna Extension Kit is for antenna installation on a wall or roof, improving satellite signal. Overview
43
Extension cable×10m
Installation base×1
Expansion tube×4 Self-tapping screw×4
Center column×1
CAUTION: Whenever the location of the antenna is changed, the existing map cannot be used anymore, please create a new map for your lawn.
How to install
1 Affix the center column on the installation base.
2 Install the GNSS antenna.
3 Connect the extension cable with the charging station. In case the cable is still not long enough, connect another 10 m (32.8 ft) extension cable. The total length of the extension cable can be 20 m (65.6 ft). Insert the power plug into a suitable power outlet.
4 Hold the GNSS antenna to a place where you want to install it. Make sure that the top surface of the antenna points straight up. When the signal indicator on the antenna becomes solid green, the signal is strong.
Make sure there is nothing blocking the antenna.
44
Top surface
5 Secure the installation base.
For a wooden surface, just secure the base with the self-tapping screws. For
harder surfaces (like concrete, brick and stone), drill two 8 mm (0.3 in)
holes, insert the expansion tubes, and then secure the base by tightening the
screws.
You can rotate the collars to adjust the angle of the antenna and the length
of the center column.
Blade Assembly
Spare blades and bolts
12
12
Blades for regular replacement. For advice and how-to guides for blade replacement, see 4.2 Replace Blades.
Temporary Fence
Protect areas that you don’t want the mower to enter.
How to Install Insert the fencing arches into the ground to form a protective
fence. Use the connecting panels to secure the arches.
45
Maintenance
To achieve better mowing results and increase the service life, be sure to keep the mower clean and the blades in good condition. Inspection and maintenance should be carried out by an adult every week. Any damaged or worn parts should be replaced. DO NOT perform maintenance when wearing open sandals or barefoot. Always wear long trousers and work shoes when servicing the mower.
4.1 Cleaning
Use a soft brush or cloth to clean the exterior of the mower thoroughly. DO
NOT clean with alcohol, gasoline, acetone, or other corrosive/volatile
solvents. These substances may damage the appearance and internal structure of
your mower. For proper docking, periodically inspect and clean the charging
station from debris and mud. Make sure all connecting parts of the charging
station, the extension cable, and the power supply are not blocked.
A. Chassis and blade disc If the chassis and blade disc are dirty, use a brush
or a water hose to clean. DO NOT use a high-pressure washer. At the same time,
make sure that the blade disc rotates freely and the blades can pivot freely.
CAUTION: High-pressure water can leak into the sealings and damage electronic
and mechanical parts.
B. Blade fender Check the blade fender regularly. If mud, grass clippings or
other objects gather on the blade fender, remove them with a dry brush or
scraper.
C. Wheels Grass on the wheels can affect how the mower performs when climbing
slopes. Remove mud or other objects stuck in between to ensure strong grip.
D. Front wheels (universal wheels) Inspect and clean universal wheels
regularly. If the wheels are stuck, clean off the debris and lubricate the
wheels.
E. Rain sensor Check the rain sensor regularly and make sure the rain sensor
is not covered by mud, grass clippings or other objects. You can either wash
it or clean it with a soft brush. After cleaning, dry the sensor area.
46
WARNING
Before cleaning, make sure the mower is powered off. When the mower is upside
down, it must be powered off.
4.2 Replace Blades
If the mower is used on a regular basis, it is recommended to replace the
blades and screws every 12 months to ensure safety and better mowing results.
Replace all three blades and their screws at the same time for a safe cutting
system.
WARNING
Wear heavy gloves when you inspect or service the blade. Only use the right
type of screws and original blades as approved by Segway. Blade model: HA002E.
DO NOT reuse the screws. Doing so can cause serious injury.
How to replace the blades
1 Turn off the mower. 2 To avoid scratching, place the mower on a soft and
clean surface in an upside-down position. 3 Use a cross-tip screwdriver to
loosen the three screws. 4 Remove the screws and blades.
47
5 Fasten the new blades and screws (Torque: 1 N·m). Make sure the blades can
pivot freely. Note: After fastening the blades and screws the blades will
still seem loose. Refer to Blade in 1.4 Parts and Functions.
4.3 Transportation
To protect the mower, use the original packaging for long-distance
transportation. Before lifting, moving, or transporting the product, turn it
off. Handle with care and avoid violent force, such as throwing and heavy
pressure. Never pick up or carry the mower while the motor is running.
How to move or lift properly
Carry the mower by the handle, with the blade disc facing away from your body.
CAUTION:
To avoid damage to the mower and/or the charging station, DO NOT lift the
mower by the handle when it’s parked in the charging station. Remove the mower
from the charging station before lifting the mower.
48
4.4 Battery
Power off the mower and charge its battery to 85% or higher before storage to
avoid over-discharge and damage to the electrical components. Charge the mower
every 120 days for long-time storage. Battery damage caused by over-discharge
will not be covered by the Limited Warranty. DO NOT use or store the battery
under extreme temperature conditions, i.e., above 50°C (122°F) or below -20°C
(-4°F). Temperature protection will be activated at 0°C (32°F)/50°C (122°F),
the battery won’t be charged unless the temperature reaches 0°C (32°F) or
above/drops to 40°C (104°F) or below. When the battery temperature is too high
or too low, the mower will not start mowing. You will also receive a push
notification in the Navimow app. NOTE: The battery life depends on how often
the product is used and the total working hours. When the operation time is
significantly shorter than usual per full charge or the lawn is not well-cut,
consider replacing the battery.
How to replace the battery
1 Turn off the mower. 2 Place the mower on a soft and clean surface in an
upside-down position. 3 Use a cross-tip screwdriver to loosen the 6 screws on
the battery compartment.
4 Loosen the 4 screws in the battery compartment.
5 Disconnect the two plugs.
49
1
2
2
6 Take out the battery pack and replace it with the new one. 7 Connect the
plugs and tighten all the screws.
WARNING
Use only the original battery pack or that of the same model as specified by
Segway. Each mower contains one battery pack. Depending on the specific mower
model, the rated capacity of the battery is 5.1 Ah, 7.65 Ah, or 10.2 Ah. Do
not use non-rechargeable batteries. For the purposes of recharging the
battery, only use the detachable supply unit provided with this appliance. DO
NOT dismantle or puncture the battery casing. Keep away from metal objects to
prevent short circuit. Keep away from fire, heat and direct sunlight. For
information about battery and electrical waste, please contact your household
waste disposal service, your local or regional waste management office, or
your point-of-sale. The battery compartment is not supposed to be opened
regularly. Only open the battery compartment when you need to change the
battery. The battery pack contains electrolytes. If the electrolyte leakage
comes into contact with your skin, wash off with soap and water immediately.
Get medical help in case of eye contact and immediately flush the eyes with
plenty of water for at least 15 minutes without rubbing.
4.5 Power Supply
Disconnect the power supply: – Before clearing a blockage; – Before checking,
cleaning or working on the machine; – After striking a foreign object to
inspect the machine for damage. Regularly examine the cord, plug, enclosure
and other parts. If any damage or signs of aging are found, stop using
immediately.
WARNING
DO NOT operate a damaged power supply. If the supply cord is damaged, it must
be replaced by the manufacturer, its service agent or similarly qualified
persons in order to avoid a hazard. If the extension cable is defective,
please replace it with the 10-meter (32.8-feet) long cable as approved by
Segway. DO NOT connect a damaged cord to the power supply or touch a damaged
cord or extension cable before it is disconnected from the power socket.
Damaged cords can lead to contact with live parts. DO NOT use the power supply
with any other product or battery, otherwise there will be risks of personal
injury, fire or electrical shock. Product safety cannot be guaranteed with
other than original batteries. DO NOT charge when the battery is leaking. Keep
the extension cable away from moving hazardous parts to avoid damage to the
cords which can lead to contact with live parts.
Recommendation Connect the mower and/or its peripherals only to a supply
circuit protected by a residual current device (RCD) with a tripping current
of not more than 30 mA.
4.6 Storage
Before storage, power off the mower and charge its battery to 85% or higher to avoid over-discharge, which will cause
50
permanent damage.
Store in a cool and dry place indoors. Exposure to sunlight and temperature extremes (both hot and cold) will accelerate the
aging process of the components and may permanently damage the battery.
Keep the mower, charging station and power supply away from heat sources (such as stoves, radiators, etc.) or chemicals.
Protect the power supply from moisture and keep it in a well-ventilated place.
WARNING
When there is a risk of a thunderstorm, unplug the power supply from the power
socket. Disconnect all cables and wires connecting to the charging station.
Reconnect when there is no longer a risk of thunder.
Extra requirements for winter storage The mower Clean the mower thoroughly before storage. Check the components subject to wear such as the blades. Repair or replace them if they are in poor condition. Store the mower in a dry and frost-free place, while standing on all wheels, preferably in the original packaging. The charging station and GNSS antenna Unplug the power supply from the power socket and disconnect it from the charging station. Disconnect the GNSS antenna from the charging station and take it down from the standing pole or the antenna extension kit. Keep the charging station and GNSS antenna indoors and out of direct sunlight.
For more information, visit https://navimow.zendesk.com/hc/en-001/articles/11039122526489
4.7 Recycling and End-of-life Disposal
DO NOT treat this product as domestic waste. For recycling information,
contact your domestic waste service, your municipality, or point of sale.
WARNING
DO NOT dispose of this product in a landfill, by incineration, or by mixing
with household trash. Danger or serious injury can occur because of the
electrical components.
4.8 Others
Keep all screws, nuts and bolts tight to ensure normal and safe operation.
Tyres supplied with the product are to be mounted on the wheel by a
professional repairer. Removing the wheels is complicated and incorrect
assembly can lead to instability and malfunctions. To ensure good grip of the
tread, keep the drive wheels (rear wheels) clean by removing any mud with a
brush. The chassis compartment behind the bumper must be opened and resealed
by authorized service technicians ONLY. Servicing by yourself can void the
Limited Warranty.
NOTICE: INSURANCE YOUR INSURANCE POLICIES MAY NOT PROVIDE COVERAGE FOR
ACCIDENTS INVOLVING THE USE OF THIS PRODUCT. TO DETERMINE IF COVERAGE IS
PROVIDED, PLEASE CONTACT YOUR INSURANCE COMPANY OR AGENT.
51
FAQ and Troubleshooting
The following chart offers a guide to help identify an issue, and if possible, repair by yourself. When the problem cannot be solved, consult an authorized dealer or repairer.
Issue Abnormal vibration when the mower is operating
Delayed mower movement when laying the boundary via the app
The mower cannot get accurate GPS location persistently
Possible Causes A damaged blade disc Unstable Bluetooth signal
Solutions
Check the blades and the blade disc. Replace if damaged or worn. The blade
disc has to be replaced by an authorized technician.
Stay close to the mower (within 6 meters /19.8 feet) when laying the boundary.
1. The GNSS antenna on the mower is covered or blocked 2. The GNSS antenna or
charging station is covered or
blocked 3. The firmware version is too old
1. Make sure the mower is not covered by anything. 2. Remove anything that is
covering or blocking the charging station, or relocate the GNSS antenna to a
place with a good signal.
3. Update to the latest firmware
Shorter working hours per full charge
1. Aged battery pack 2. Lawn condition (long grass, changed garden
layout, etc.)
1. Replace the battery pack. 2. This is normal.
It takes less time to fully charge the mower
Aged battery pack
Replace the battery pack.
The mower does not charge or it turns off automatically in the charging
station
The mower does not work according to the schedule
1. High/low battery temperature 2. The charging station is not connected to
the
power socket 3. The contact strip is unclean
1. The STOP button is pressed down or jammed and the mower cannot start
automatically 2. Low battery 3. Water on the rain sensor
1. When the mower temperature returns normal, try charging again.
2. Connect the charging station to the power supply and plug it into the
power socket. 3. Clean the contact strip.
1. Make sure the STOP button is completely released. Turn off the mower and
check if there is any foreign object
stuck in the STOP button. If yes, remove the object and try mowing again.
2. Charge the mower battery to 85%. 3. If the rain sensor is triggered, the
mower cannot start working. Wait for the water to dry up or turn off the rain
sensor in the app.
The mower does not go back to the charging station
1. The GNSS antenna is blocked 2. The charging station is covered or blocked
by
obstacles 3. Items are blocking the upper surface of the mower so that
the built-in GNSS antenna cannot receive the signal well
Remove all obstacles covering, blocking or surrounding the charging station and the antenna.
52
The mower is stuck
The mower goes outside the boundary The mower does not move in a regular
pattern in
certain areas Uneven or patchy mowing The mower cannot power on The mower
cannot connect to a Wi-Fi network
1. The wheels lost traction because of mud or grass 2. Soft ground such as sand 3. Deep ditch
1. Remove anything that’s stuck on the wheels. 2. Set soft areas as off-limit islands when necessary. 3. Fill in the gap and keep the lawn surface level and flat.
1. The wheels lost traction because of mud or grass 2. The boundary is set on a slope 3. Weak satellite signal reception
1. Remove anything that’s stuck on the wheels. 2. Change the location of the
boundary.
3. Try to install the antenna in a relatively open space to allow the antenna
to have a clear view of the sky, where at least 110° of the
sky is unobstructed.
There are obstacles in the area
The mower will automatically adjust its moving pattern and resumes to normal.
1. The preset mowing time is insufficient 2. The blades are blunt 3. The
grass is too high
4. The blades cannot pivot normally
The battery is over-discharged
1. Adjust the mowing time so that it matches the mowing area and the mower
has enough time to finish the task. 2. Replace the blades.
3. Set the cutting height to a higher level and then lower to the desired
height gradually. 4. Clean the blades.
Place the mower in the charging station, fully charge it, and restart the
mower.
1. The mower is too far away from the router 2. The Wi-Fi network is not 2.4
GHz
3. Wi-Fi permission is not granted to Navimow app
1. Place the mower closer to the router. 2. Connect the mower to a 2.4 GHz
Wi-Fi network.
3. Grant permission to the app.
53
Issue
The mower mows the lawn by itself without any manual operation
The mower does not cut the grass, or the blades stop rotating during the
mowing process
Possible Causes
Solutions
1. Manual mowing mode (start mowing either via the app or by pressing the mower buttons) 2. Mowing schedule 3. Rain sensor
1. If you started manual mowing mode before, the mower will keep working
until 100% of the mowing task is completed.
When the battery level is lower than 10%, the mower will return to the
charging station. When the battery is charged to 85%, the
mower will resume the previous mowing task automatically. When the mowing task
is completed (100%), the mower will exit the manual mowing mode.
2. If you have set a mowing schedule (and you didn’t start manual mowing
before), the mower will automatically start the mowing task according to the
schedule.
When the battery level is lower than 10%, the mower will return to the
charging station. When the battery is charged to 85%, the
mower will resume the previous mowing task automatically until the mowing task
is completed (100%).
3. When the rain sensor is triggered, the mower will stop the task and return
to the charging station. After the water on the rain
sensor is dry, it will automatically continue until the mowing task is
finished. However, if it’s past the scheduled time, the mower will
not resume mowing.
1. Cutting motor over-current protection 2. Foreign objects
3. Obstacle avoidance 4. The mower does not cut when going back to
the charging station, or when going to the starting point of the mowing
session. This is normal and the mower will only cut on the
planned cutting path.
1. When the grass is too thick, the cutting motor will automatically enter
self-protection and stop rotating when the current is too high. At this time,
it is recommended to increase the mowing height, or use other mowing tools to
trim the lawn to
6cm or lower first. 2. Please confirm whether there is any foreign object
stuck in
blade disc or blades, if any, please clean it in time. 3. When the mower is
avoiding an obstacle, the bump sensor will
shut down the blades temporarily. When this protection mechanism is finished,
the blades will continue rotating.
4. Normal
Certain areas are not cut
1. Inaccurate positioning 2. Obstacle avoidance 3. Tall grass
1. The mower’s moving path depends on satellite positioning, occasionally
inaccurate positioning may lead to missed cuts, and
the missed area will be covered after a few more cuts. 2. If an obstacle is
encountered during mowing, the mower will avoid the obstacle, which can result
in certain areas not being cut. This is normal and a new feature will be added
to make the mower
cut the missed area with obstacles again. 3. If the grass is higher than 15cm,
the ultrasonic sensor will be
triggered and the mower will avoid areas with high grass.
When there is an abnormality, an error code is shown in the app and the mower display. Below is a list of the error codes, what they mean and what to do:
Error Code 1001 1002 1003 1004 1005 1008 1009 1010 1018 1020
1021
1022 1023
1024
1025 2010 3001 3002 3003
3004 3005 3006 3007 3008
3010 4001 4003 4004 4007 4008 4010
4011
Meaning Mowing motor initialization failed Mowing motor overvoltage protection
Mowing motor undervoltage protection
Mowing motor overcurrent protection
Mowing motor stall protection
Cutting height motor stall protection
Cutting height motor overcurrent protection NCU self-check failure Cutting
height motor control failure
Battery overvoltage protection
Battery undervoltage protection
Battery discharging protection
Battery charging protection
Battery temperature is too high
Battery temperature is too low
Sensor system self-check failure Hub motor stall
protection Hub motor overspeed
protection IMU bias error
Hub motor calibration error
Hub motor short circuit protection
Hub motor calibration corrupted
Hub motor communication error
Hub motor over temperature
VCU self-check failure
Storage system error
ECU over temperature VCU over temperature
Bluetooth link error
IoT link error
Mower motor communication error
Charging station communication error
Solution
Please keep the mower still, and try to restart the mower. If the error
persists, contact after-sales service. Please press the STOP button on the
mower. If the error persists, contact after-sales service. Do not disassemble
the battery pack and make sure to use a genuine battery. Please charge the
mower until it has more than 50% battery (the battery indicator becomes
green), then press the STOP button on the mower. If the error persists,
contact after-sales service. Do not disassemble the battery pack and make sure
to use a genuine battery.
Please press the STOP button on the mower. If the error persists, contact
after-sales service.
For your safety, power off the mower first. 1. Check if the blade disc is
stuck, remove the foreign objects. 2. Check if the grass is too thick and
dense, cut your lawn to a height of no more than 6 cm. Restart the mower and
resume mowing. If the error persists, contact after-sales service.
For your safety, power off the mower first. Check if there are foreign objects
above the blade fender, such as grass clippings, stones, etc., and clean it
up. Restart the mower, and adjust the cutting height to 60 mm for testing. If
the error persists, contact after-sales service.
Please restart the mower and resume mowing. If the error persists, contact
after-sales service.
Please restart the mower and resume mowing. If the error persists, contact
after-sales service. Please press the STOP button on the mower. If the error
persists, disconnect the mower from the charging station, and contact after-
sales service. Do not disassemble the battery pack and make sure to use a
genuine battery. The battery is over-discharged and needs to be charged. If
the battery temperature is lower than 0 degrees or higher than 48 degrees,
wait for the temperature to return to above 5 degrees or below 44 degrees
before charging. After charging to 50% power, press the STOP button to clear
it. If the error persists, disconnect the mower from the charging station, and
contact after-sales service. Do not disassemble the battery pack and make sure
to use a genuine battery.
Please press the STOP button on the mower. If the error persists, shut down
the mower immediately, and contact after-sales service. Please press the STOP
button on the mower. If the error persists, take the mower out of the charging
station and contact after-sales service. Do not disassemble the battery pack
and make sure to use a genuine battery. Place the mower in the shade
(operating temperature: 0~40 degrees Celsius), then press the STOP button on
the mower. If the error persists, contact after-sales service. Do not
disassemble the battery pack and make sure to use a genuine battery. Place the
mower in a warm environment (operating temperature: 0~40 degrees Celsius),
then press the STOP button on the mower. If the error persists, contact after-
sales service. Do not disassemble the battery pack and make sure to use a
genuine battery. Please restart the mower and then put it in the charging
station. If the error persists, contact after-sales service. Please check if
the wheels are stuck. Remove the foreign objects, then press the STOP button
on the mower and press MOW+OK to resume mowing. If the error persists, contact
after-sales service. Please press the STOP button on the mower and press
MOW+OK to resume mowing. If the error persists, contact after-sales service.
Please keep the mower level and still, restart the mower. If the error
persists, contact after-sales service.
Power off the mower, and lift the rear wheels off the ground by the lifting
handle. Then, power on and wait for the rear wheel to rotate and calibrate.
After calibration, continue to use it as usual. If the error persists, contact
after-sales service.
Please restart the mower and then put it in the charging station. If the error
persists, contact after-sales service. Please press the STOP button on the
mower and press MOW+OK to resume mowing. If it fails, restart the mower and
then put it in the charging station. If the error persists, contact after-
sales service. Please restart the mower and then put it in the charging
station. If the error persists, contact after-sales service. Please wait for
about 1 minute before the temperature returns to normal. Then, press the STOP
button on the mower and press MOW+OK to resume mowing. If the error persists
in the same area, set the area as an off-limit island.
Please restart the mower and then put it in the charging station. If the error
persists, contact after-sales service.
Place the mower in the shade (operating temperature: 0~40 degrees Celsius),
then press the STOP button on the mower. If the error persists, contact after-
sales service.
Please press the STOP button on the mower and press MOW+OK to resume mowing.
If it fails, restart the mower and then put it in the charging station. If the
error persists, contact after-sales service.
Please check if the distance between the mower and the charging station is too
long, or if there are obstacles blocking the communication between the mower
and the charging station. Please shorten the distance or remove the obstacles,
then press the STOP button on the mower. If the error persists, contact after-
sales service.
54
Error Code 4013 4014 4020 5001 5002 5003 5005 6002 6003
6004
6005
6006
55
6007 6008 6010
6011
6014
6015 6016 6017 6018 6021
6022
6023
7001 7002 7003 7004 7005
Meaning Ultrasonic module communication error Charging station communication
error (error code: 4014)
ECU system self-check failure Unable to connect GNSS antenna
Charging station guiding wire error
Charging station overcurrent or overvoltage protection
GNSS antenna data error
Mower is outside the boundary
Mower has turned over
Mower cannot return to the charging station
Mower cannot return to the charging station
Bumper sensors triggered constantly
Mower is lifted Bumper sensor triggered too
many times
Motion planning error
Motion planning error
Motion planning error
Motion planning error Motion planning error Mower gets stuck in obstacles
Motion planning error
Mower fails to enter the channel
Mower fails to pass the channel
Mower fails to pass through
IMU/TICKS data error Fail to read VCU version
GPS data error Compass data error Localization data streaming fault
Solution Please make sure the ultrasonic sensor cables are connected
correctly, then restart the mower. If the error persists, contact after-sales
service. Please check if the charging station is plugged in. If the charging
station is plugged in, wait until the red lights on both the mower and the
charging station change to other colors, then press the STOP button on the
mower. If the error persists, contact after-sales service.
Please restart the mower and then put it in the charging station. If the error
persists, contact after-sales service. Please check if the GNSS antenna is
connected to the charging station, then press the STOP button on the mower. If
the error persists, contact after-sales service.
Please re-plug the charging station into the power supply, then press the STOP
button on the mower. If the error persists, contact after-sales service.
Please reconnect the GNSS antenna to the charging station, and then press the
STOP button on the mower. If the error persists, contact after-sales service.
Please place the mower on an open and flat surface within the boundary, and
press the STOP button on the mower. When the mower light turns blue, press
MOW+OK to resume mowing. If it fails, restart the mower and then put it in the
charging station. If the error persists in the same area, set the area as an
off-limit island. Please place it in the proper position and put it back in
the boundary or charging station. Press the STOP button on the mower, and then
press MOW+OK to resume mowing. Please set the area where the mower turns over
frequently as an off-limit island.
Please confirm no obstacles in the path and the charging station is installed
on a flat surface. Press the STOP button on the mower, then HOME+OK to return.
If the error persists, check if the charging station and the antenna have been
moved since the previous mapping and rebuild the map. If it still cannot be
solved, contact the after-sales service.
Please confirm no obstacles in the path and the charging station is installed
on a flat surface. Press the STOP button on the mower, then HOME+OK to return.
If the error persists, check if the charging station and the antenna have been
moved since the previous mapping and rebuild the map. If it still cannot be
solved, contact the after-sales service. Please remove the obstacles or tap
the sensor gently to release it, then press the STOP button and press MOW+OK
to resume mowing. If it fails, restart the mower and then put it in the
charging station. If the error persists, contact after-sales service. Please
place the mower on a flat surface and check if the front wheels are stuck,
then press the STOP button and press MOW+OK to resume mowing. If it fails,
restart the mower and then put it in the charging station. If this happens
frequently, contact after-sales service. Please remove the obstacles, then
press the STOP button and press MOW+OK to resume mowing. If it fails, restart
the mower and then put it in the charging station.
Please place the mower within the boundary, and press the STOP button to clear
the error code. You can set the area where the mower gets stuck frequently as
an off-limit island to avoid the problem.
Please check if the mower is stuck. Remove the foreign objects, then press the
STOP button on the mower and press MOW+OK to resume mowing. Please set the
area where the mower stuck frequently as an off-limit island. Please remove
the mower from the obstacles and place it on a flat surface within the
boundary. Press the STOP button on the mower and press MOW+OK to resume
mowing. Please set the area where the mower stuck frequently as an off-limit
island.
Please confirm no obstacles in the path and the charging station is installed
on a flat surface. Press the STOP button on the mower, then HOME+OK to return.
If the error persists, check if the charging station and the antenna have been
moved since the previous mapping and rebuild the map. If it still cannot be
solved, contact the after-sales service.
Please make sure no obstacles are in the channel or around the charging
station. Press the STOP button on the mower to clear the error code and
continue with the current task. If the error still persists, please check the
positioning signal or build multiple channels.
Please make sure no obstacles are in the channel or around the charging
station. Press the STOP button on the mower to clear the error code and
continue with the current task. If the error still persists, please check if
the positioning signal is stable.
Please make sure no obstacles are in the mower’s way. Create a VisionFence-off
zone if the mower is in a non-grass area, such as a stone road or a barren
area. If this is not the case, the error may be caused by abnormal positioning
signal. You can press the STOP button and try to continue with the current
task.
Please remove the obstacles or tap the sensor gently to release it, then press
the STOP button and press MOW+OK to resume mowing. If it fails, restart the
mower and then put it in the charging station. If the error persists, contact
after-sales service.
7006 8001 8002 8005 8006
Localization recovery is not successful
VisionFence sensor communication error
VisionFence sensor map error
VisionFence sensor disconnected
VisionFence sensor system error
Check if there are obstacles or complex terrain around the mower. To help the
mower to recover localization, place it in an open and flat area. Press the
STOP button and then resume mowing or parking.
Please press the STOP button on the mower and press MOW+OK to resume mowing.
If it fails, restart the mower. If the error persists, contact after-sales
service.
Please check if the VisionFence sensor is disconnected from the mower. If you
intended to do so, please disable the VisionFence sensor in APP setting. If
the error persists, contact after-sales service. A system error occurred in
VisionFence sensor. Please restart the mower. If the error persists, contact
after-sales service.
In case of an accident or breakdown, contact an authorized repairer if the product is still under warranty. If it’s not, you can contact any specialized repairer of your choice.
56
Important Information
6.1 Trademark and Legal Statement
Segway, Powered by Segway, Navimow and the Rider Design are the registered trademarks of Segway Inc., Android, Google Play are trademarks of Google Inc., App Store is a service mark of Apple Inc., The respective owners reserve the rights of their trademarks referred to in this manual. We have attempted to include descriptions and instructions for all the functions of the Navimow at the time of printing. However, due to constant improvement of product features and changes of design, your Navimow may differ slightly from the one shown in this document. Visit the Apple App Store (iOS) or Google Play Store (Android) to download and install the Navimow app. Please note that there are multiple Segway models with different functions, and some of the functions mentioned herein may not be applicable to your unit. The manufacturer reserves the right to change the design and functionality of the Navimow product and documentation without prior notice. © 2023 Navimow B.V.
Navimow Legal Statement: IMPORTANT: The user shall agree to read the entire user manual and fully understand its content (especially the parts related to safety warnings) and adhere to the instructions herein before using this product.
1. Navimow is an electric household with blades, it can be dangerous to a user, other persons and property in proximity thereto. The
user shall assume all the risks and loss in connection with the product (especially for those related to and/or arising out of
violation of the instructions about safety warnings). Such risks include but not limited to injuries, bodily injuries and/or damages
to property. SEGWAY and its affiliates shall not be liable for any claim, liability and loss related to such consequences, if it is due
to the user’s assumption of risk.
2. Please check and obey your local laws or regulations over the product. It is SOLE User’s responsibility THAT HE/SHE SHALL USE
AND/OR DISPOSE OF THE PRODUCT IN COMPLIANCE WITH THE LAW IN YOUR JURISDICTION.
3. A consumer shall immediately check whether the product and its accessories are in good condition upon receipt of the product.
4. All the separate components and part of the Navimow must be properly installed as per the User Manual. Inappropriate
installation may lead to unexpected accidents. The Mower may contain removable components and small parts. Please keep it
57
out of the reach of children to avoid choking hazards. 5. DO NOT allow children to be in the vicinity or play with the machine when it is operating.
6. Please note the safety warnings listed in the User Manual, including but not limited to:
Always keep the mower within 6 meters away from you, and DO NOT let it get out of your eyesight when it is operating.
DO NOT wear open sandals or be barefoot when mowing.
DO NOT mow on slopes greater than 45%.
DO NOT attempt to charge your mower if it, the power supply, the charging station, or the power socket is wet.
DO NOT charge the mower when the temperature is above 45(113°F) or below 5(41°F).
DO NOT connect the power supply to the power socket if the cord or the plug is damaged.
Keep away from inflammable and explosive materials when charging.
When there is an abnormal smell, sound, or light display, stop charging immediately and contact after-sales service.
DO NOT ride on the machine.
DO NOT touch rotating blade.
7. Do not dispose of this product in a landfill, by incineration, or by mixing with household trash. Serious danger/injury can occur
because of the electrical components and the battery. For information about battery and electrical waste, please contact your
household waste disposal service, your local or regional waste management office, or your point-of-sale.
8. The user shall not use any non-original accessories, or dismantle or modify the product without authorization. All damages,
injuries and damages to property arising therefrom will be your sole responsibility and risk.
9. NEITHER SEGWAY (SEGWAY DISCOVERY B.V. AND ITS SUBSIDIARIES AND AFFILIATES) NOR NAVIMOW (NAVIMOW B.V.)
TECHNOLOGY CO., LTD. AND ITS SUBSIDIARIES AND AFFILIATES) IS SUBJECT TO NO COMPENSATION RESPONSIBILITY OF
ANY CLAIM, LIABILITY AND LOSS THAT ARISES (OR MAY ARISE) FROM VIOLATING ANY OF THE ABOVEMENTIONED CLAUSES
OR ANY INJURIES, DAMAGES OR LEGAL DISPUTES CAUSED BY A USER’S INEXPERIENCE OR FAILURE TO FOLLOW THE
INSTRUCTIONS IN THIS MANUAL.
10. SEGWAY reserves the right to make changes to the product, release firmware updates, and update this manual at any time.
Improvements and changes to this user manual necessitated by typographical errors, inaccuracies of current information, or
improvements to programs and/or equipment, may be made by SEGWAY at any time and without notice. Such changes will,
however, be incorporated into new editions of this user manual. All illustrations are for illustration purposes only and may not
accurately depict the actual device. Actual product and functions may vary. Due to the update of the product, there may be some
deviations in color, appearance and other aspects between the product listed in this manual and the product you actually
purchased. Please refer to the actual product.
11. This document should be considered as a permanent part of the product and it shall be provided to the user together with the
product all the time.
Thank you again for choosing Navimow!
Limited Warranty
Limited Warranty and Arbitration Agreement
NOTICEPLEASE READ THIS LIMITED WARRANTY AND ARBITRATION AGREEMENT AND KEEP
THIS AGREEMENT FOR FUTURE REFERENCE. THIS AGREEMENT CONTAINS LIMITED WARRANTY
CLAUSES AND ARBITRATION CLAUSES WITH RESPECT TO NAVIMOW(“PRODUCT”) AND ANY AND
ALL TRANSACTION AND CLAIM RELATED TO AND/OR ARISING OUT OF THE PRODUCT.
THIS IS A BINDING LEGAL AGREEMENT (“AGREEMENT”) BETWEEN YOU (EITHER AN
INDIVIDUAL OR ENTITY) AND THE MANUFACTURER NAVIMOW B.V.(“NAVIMOW”) AND ITS
AFFILIATES (INCLUDING BUT NOT LIMITED TO THEIR PARENT COMPANY, SUBSIDIARY,
AFFILIATED COMPANIES, PREDECESSOR, SUBSEQUENT COMPANY, ADMINISTRATORS,
SUCCESSORS, ASSIGNS, OFFICERS, DIRECTORS, MANAGERS, EMPLOYEES, MEMBERS, AND
SHAREHOLDERS) (COLLECTIVELY “NAVIMOW PARTIES”), NAVIMOW DEALERS (AS DEFINED
BELOW) AND THEIR AFFILIATES (COLLECTIVELY “NAVIMOW DEALERS”).
PURCHASING THE PRODUCT, OPENING THE PRODUCT PACKAGING, USING THE PRODUCT,
RETAINING THE PRODUCT, EXPLOITING THE BENEFITS OF THIS AGREEMENT, OR
ELECTRONIC ACCEPTANCE OF THIS AGREEMENT SHALL CONSTITUTE ACCEPTANCE OF THIS
AGREEMENT. IN AN EVENT YOU, AS A PARENT(S) OR LEGAL GUARDIAN(S), PURCHASE THIS
PRODUCT ON BEHALF OF OR FOR YOUR CHILDREN, YOU HEREBY CONSENT TO AND APPROVE
IN ALL RESPECTS THE TERMS AND CONDITIONS OF THE AGREEMENT AND AGREE THAT BOTH
YOU AND YOUR CHILDREN SHALL BE BOUND BY THIS AGREEMENT. YOU ACKNOWLEDGE AND
AGREE THAT YOU RECEIVE SUFFICIENT NOTICE OF THIS AGREEMENT AND YOU AGREE TO
THIS AGREEMENT.
THE AGREEMENT ONLY AND EXCLUSIVELY APPLIES TO THE PRODUCT DISTRIBUTED AND/OR
SOLD BY AND/OR THROUGH NAVIMOW PARTIES OR NAVIMOW DEALERS IN THE NORTH
AMERICAN MARKET. IF YOU ARE NOT A RESIDENT IN THE NORTH AMERICAN MARKET,
PLEASE CONTACT US BEFORE USE FO THE PRODUCT AS YOU MAY NOT HAVE A WARRANTY OR
HAVE A DIFFERENT WARRANTY THAN THE ONE PROVIDED HEREIN.
THE LIMITED WARRANTY CAN ALSO BE FOUND ONLINE AT:
navimow.segway.com
WARNING
USE OF THE PRODUCT BY A PERSON WHO HAS NOT RECEIVED SUFFICIENT TRAINING, DOES NOT POSSESS NECESSARY EXPERIENCE
AND SKILLS, OR AGAINST, IN VIOLATION OF OR NOT ACCORDING TO THE USER MANUAL, INSTRUCTIONS, GUIDANCE AND/OR SAFETY
WARNINGS MAY CAUSE SEVERE BODILY INJURY OR EVEN DEATH OR PROPERTY DAMAGES.
PLEASE READ EACH AND EVERY SECTION OF THIS DOCUMENT CAREFULLY BEFORE USE OF THE PRODUCT. YOU ARE ENCOURAGED
58
TO CONSULT WITH YOUR PROFESSIONALS AND ADVISORS REGARDING THE INFORMATION PROVIDED HEREIN, ESPECIALLY THOSE
RELATED TO THE SAFETY AND YOUR LEGAL RIGHTS AND DUTIES.
A PARENTAL OR LEGAL GUARDIAN’S DECISION TO ALLOW CHILD TO USE, OPERATE AND/OR RIDE ON THE PRODUCT SHALL BE BASED ON THE CHILD’S MATURITY, SKILL AND ABILITY TO FOLLOW RULES (INCLUDING BUT NOT LIMITED TO THE WARNINGS, SAFETY RELATED INFORMATION PROVIDED IN THE USER MANUAL). CHILDREN SHALL NOT BE LEFT UNATTENDED WHILE USING, OPERATING, AND/OR RIDING ON THE PRODUCT. PARENTAL OR LEGAL GUARDIAN SUPERVISION IS REQUIRED AT ALL TIMES. PROTECTIVE GEAR AND PROPER HELMET MUST BE USED WHILE USING, OPERATING, AND/OR RIDING ON THE PRODUCT.
1. Limited Warranty This Limited Warranty covers only defects of any material or quality of the Product and components when the Product and components thereof are being used under normal and ordinary conditions. In the event that a defect covered by this Limited Warranty occurs, Navimow and/or other Navimow Parties in its sole discretion will repair or replace the defective Product or components thereof in accordance with this Limited Warranty. The applicable Limited Warranty Period for the Limited Warranty commences on the date of the original purchase of the Product from either of Navimow, Navimow’s authorized reseller, Navimow’s authorized distributor, or an authorized Dealer (each a “Navimow Dealer” or collectively the “Navimow Dealers”). This warranty gives you specific legal rights, and if you are a consumer in the United States of America, you may also have other rights which vary from State to State.
Product covered by this warranty H800N-VF, H1500N-VF, H3000N-VF Battery pack and power adaptors
Limited Warranty Period 2 years 2 years
Blades are seen as disposible and are not covered by this warranty.
The later date from the following is considered as the start time of the
Limited Warranty Period:
-Date of the purchase time
-Date of first-time activation
THIS LIMITED WARRANTY HEREIN IS THE ONLY EXPRESS WARRANTY APPLICABLE TO
PRODUCT AND ITS COMPONENT PARTS, ACCESSORIES, AND SERVICE REPAIR. NAVIMOW AND
NAVIMOW PARTIES DISCLAIM ALL OTHER EXPRESS WARRANTIES. NAVIMOW AND OTHER
NAVIMOW PARTIES LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES,
INCLUDING WITHOUT LIMITATION TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE, WHETHER ARISING BY LAW, COURSE OF DEALING, COURSE OF
PERFORMANCE, USAGE OF TRADE OR OTHERWISE, TO THE DURATION OF THIS EXPRESS
LIMITED WARRANTY. THE FOREGOING LIMITATIONS OR EXCLUSIONS OF WARRANTY SHALL
SUBJECT TO ANY MANDATORY LAW THAT PROHIBITS SUCH EXCLUSION, LIMITATION,
RESTRICTION, OR MODIFICATION OF WARRANTY. FOR ANY WARRANTY THAT MAY APPLY
HEREIN ON THE GROUND THAT SUCH WARRANTY IS MANDATED BY LAW AND CANNOT BE
EFFECTIVELY EXCLUDED, RESTRICTED OR MODIFIED BY THE FOREGOING DISCLAIMER, THE
DURATION OF ITS APPLICABILITY
59 SHALL BE THE PERIOD PROVIDED BY THE LIMITED WARRANTY HEREIN OR THAT
REQUIRED BY THE APPLICABLE
COUNTRY/STATE LAW, WHICHEVER IS SHORTER. SOME COUNTRIES/STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY
NOT APPLY TO YOU.
2. Limited Warranty Service Process Navimow’s online services are available
at navimow.segway.com. During your use of the
Product, you believe the Product or its component is defective and/or does not
work correctly. PLEASE IMMEDIATELY STOP USING THE PRODUCT, AND STORE THE
PRODUCT PROPERLY. YOUR CONTINUED USE OF THE PRODUCT UNDER SUCH CIRCUMSTANCE
MAY CAUSE SEVERE BODILY INJURY OR EVEN DEATH TO YOU OR THE OTHERS AND/OR CAUSE
PROPERTY DAMAGES. Thereafter, please immediately contact Navimow at support-
[email protected]. Navimow’s
technical support personnel are available to assist you online or over the
phone in diagnosing the defect, and if any, and providing further
instructions. In the event the warranty services are required, please prepare
for the following materials, including (i) proof of the original purchase of
the Product from Segway Dealers, (ii) the Product’s serial number, and (iii) a
description of the defect if applicable. Upon the verification of your
eligibility for the Limited Warranty protection and/or services, you should
provide your name, email address, mailing address, and contact phone number to
us, we will guide you to get our service. If you want to return the defective
unit to service, you shall be responsible for the cost of shipping and risk of
loss and damage that may occur during the shipment from you to Navimow and
(ii) from Navimow to you. You must include your defective Product or component
within the original or Navimow-approved packaging, which will be provided at
your cost, for shipment of the Product to Navimow. You shall defend,
indemnify, and hold Navimow harmless any loss and/or damages that may be
caused by your improper packaging or shipment of the Product or component to
Navimow.
An authorized service provider or Navimow Dealer will inspect your returned
Product. If Navimow reasonably determines that the problem is not covered by
the Limited Warranty, Navimow will notify you and inform you of service or
replacement alternatives that are available to you on a fee basis, or Navimow
will return your Product to you unrepaired, and in such instance, you will be
responsible for the cost of shipping and insurance for shipment of your
Product from Navimow to you. In an event that any services is not covered by
the limited warranty and you reject a paid service recommended by Navimow
Parties and/or Navimow Dealer, you understand and acknowledge that failure to
repair and/or services the Product may increase the risk of fall and/or
Product failure which may result in severe property damages, severe bodily
injury or death, and you agree that this is your informed consent to take such
risk.
For a return eligible for the warranty protection and/or services, Navimow
will serve defective Products with new or reconditioned parts of the same or
similar style at no cost to you for the service. Parts replaced by Navimow
will be retained by and become the
property of Navimow. In such a situation, Navimow will pay reasonable return shipping charges for the return of the Product to you.
3. Limited Warranty Eligibility 3.1 Your service request must be received by Navimow within the Limited Warranty Period as described above, and Navimow must. 3.2 Your Product must be purchased from an authorized Navimow Dealer. 3.3 You must provide the original purchase receipt. 3.4 Your Product must have serial number legible, unobscured, untampered, and unmodified. 3.5 All tamper- resistant seals must be intact, in place, and unmodified.
4. Limited Warranty Exclusions This Limited Warranty describes the service
available to you if your product requires warranty service, and you may have
additional protections under your local laws. This Limited Warranty does not
cover and excludes damage to your product or any component thereof caused by:
4.1 Abuse, misuse, recklessness, negligence, or commercial use. 4.2 Improper
charging, storage, maintenance, or operation of the Product not in compliance
with instructions or limitations as
provided in the user materials. 4.3 Use of the Product not in compliance with
applicable laws and regulations. 4.4 Use of the Product by persons with
inadequate experience. 4.5 Accident, collision, riding at an unsafe speed on
paved roads, riding at an unsafe speed on unpaved roads, riding over
obstacles,
amateur racing, professional racing, use in backcountry sports, fire damage,
water damage, chemical damage, use of the Product outside of the Product’s
working temperature range, high-pressure water spray, earthquake, dropping,
loading with excessive weights. 4.6 Modifications to mechanical parts,
modification of electronic parts, or modifications to software embedded in the
Product. 4.7 Service, repair, and maintenance by unauthorized providers. 4.8
Cosmetic damages. 4.9 Use of the Product with third party product, component,
or accessory. 4.10 The normal deterioration of wear and tear parts. 4.11 Use
of the Product with overdue wear and tear parts.
5. LIABILITY DISCLAIMER AND LIMITATION 5.1 NAVIMOW AND OTHER NAVIMOW PARTIES
DO NOT ASSUME OR AUTHORIZE ANYONE TO ASSUME ON ITS BEHALF, ANY
OTHER OBLIGATION OR LIABILITY IN CONNECTION WITH THE PRODUCT, ITS COMPONENT
PARTS, ACCESSORIES, SERVICE REPAIR, OR THIS LIMITED WARRANTY. 5.2 NAVIMOW
PARTIES AND NAVIMOW DEALERS ARE NOT RESPONSIBLE FOR ANY LOSS OF USE OF A
PRODUCT, ITS COMPONENT PARTS, ACCESSORIES, OR FOR ANY INCONVENIENCE OR OTHER
LOSS OR DAMAGE WHICH MIGHT BE CAUSED FROM ANY DEFECT IN A PRODUCT, ITS
COMPONENT PARTS, ACCESSORIES, SERVICE REPAIR, OR FOR ANY OTHER INCIDENTAL OR
CONSEQUENTIAL DAMAGES YOU MAY HAVE AS A RESULT OF ANY DEFECT IN A PRODUCT, ITS
COMPONENT PARTS, ACCESSORIES, OR SERVICE REPAIR. SOME COUNTRIES/STATES DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO
THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU TO THE EXTENT THAT IT
IS DISALLOWED BY APPLICABLE LAW. 5.3 IN NO EVENT NAVIMOW, OTHER NAVIMOW
PARTIES AND NAVIMOW DEALERS’ TOTAL AND AGGREGATE LIABILITY FOR ALL CLAIMS
UNDER ANY AND ALL APPLICABLE LAW OR THEORY, JOINTLY OR SEVERALLY, ARISING OUT
OF OR RELATED TO THE PURCHASE OF THE PRODUCT, USE OF THE PRODUCT, BREACH OF
CONTRACT, TORTS (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEEDS THE DUTY TO
REPAIR OR REPLACE ANY DEFECTIVE PRODUCT, FURTHER SUBJECT TO NAVIMOW’S SOLE AND
EXCLUSIVE DISCRETION. IN NO EVENT SHALL BE NAVIMOW, OTHER NAVIMOW PARTIES AND
NAVIMOW DEALERS BE LIABLE TO ANY PERSON FOR CONSEQUENTIAL, INDIRECT,
INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGED ARISING OUT OF,
OR RELATING TO, AND/OR IN CONNECTION WITH THE PURCHASE OF THE PRODUCT, ANY
BREACH OF THIS AGREEMENT OR MANUFACTURER’S DUTIES REGARDLESS OF (A) WHETHER
SUCH DAMAGES WERE FORESEEABLE, (B) WHETHER OR NOT NAVIMOW OR OTHER NAVIMOW
PARTIES WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND (C) THE LEGAL OR
EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED
UNLESS SUCH LIMITATIONS AND EXCLUSIONS ARE PROHIBITED BY APPLICABLE LAW. THE
FOREGOING LIMITATIONS OR EXCLUSIONS APPLY EVEN IF AN AGGRIEVED CUSTOMER OR ANY
OTHER PERSON’S (WHO MIGHT HAVE RIGHT OR CLAIM UNDER THIS AGREEMENT BY
OPERATION OF LAW OR EQUITY) REMEDIES UNDER THIS AGREEMENT FAIL THEIR ESSENTIAL
PURPOSE. IN THE EVENT SOME COUNTRIES/STATES DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF CERTAIN OR ALL OF THE FOREGOING DAMAGES, SO TO THE EXTENT THAT
SUCH LIMITATIONS OR EXCLUSIONS ARE NOT ALLOWED BY LAW, THEY MAY NOT APPLY TO
YOU. SOME COUNTRIES/STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO TO THE EXTENT THAT SUCH LIMITATIONS OR
EXCLUSIONS ARE NOT ALLOWED BY LAW, THE ABOVE LIMITATION OR EXCLUSION MAY NOT
APPLY TO YOU. 5.4 To the extent permitted by applicable law, NAVIMOW PARTIES
hereby DISCLAIM any liability and thereby shall not be responsible for any
damages, including but not limited to death, bodily injury, or damages to
property, arising out of or related to any conduct (including misconduct),
action, inaction, act (including failure to act), omission or negligence by
any authorized
60
or unauthorized dealer, distributor, wholesaler, retailer, service provider or third party that involves into the distribution of Product or the services thereto. To the extent permitted by applicable law, the explicit representations and warranties, if any, provided herein, shall be the only warranties and representations made by NAVIMOW PARTIES to YOU, any consumer, and/or end-user. NAVIMOW PARTIES shall not be responsible for any other warranties and/or representations that may be given and/or provided by another person unless NAVIMOW Parties have in a written form explicitly authorized such additional warranty and/or representation to be given to consumer or end- user.
6. Claims, Dispute Resolution and Arbitration THE CLAUSES CONTAINED HEREIN ARE LEGALLY BINDING BETWEEN YOU (EITHER AN INDIVIDUAL OR ENTITY), AND NAVIMOW, ITS AFFILIATES, NAVIMOW PARTIES AND NAVIMOW DEALERS. THE CLAUSES CONTAINED HEREIN MAY AFFECT YOUR RIGHTS, AND IT IS YOUR RESPONSIBILITY TO READ THE FOLLOWING SECTIONS. YOU CAN OPT OUT OF THE AGREEMENT WITHIN 30 CALENDAR DAYS OF THE FIRST CONSUMER PURCHASE BY EMAILING [email protected] AND PROVIDING THE APPLICABLE INFORMATION. FOR MORE DETAILS, PLEASE SEE SECTION 6.3.
6.1 Binding Arbitration
Navimow Parties, Navimow Dealers, and you agree that any dispute, controversy, or claim arising out of, related to or in
connection with this Agreement, the limited warranty, the sale, condition, or performance of the Product, whether based in
contract, tort, fraud, misrepresentation or any other legal theory at law or in equity, including but not limited to any claims for
death, injury or property damages, shall be submitted to binding arbitration upon the request of either party upon the service of
that request on the other party.
The arbitration shall be conducted by the American Arbitration Association (AAA) according to its Commercial Arbitration
Rules and the Supplementary Procedures for Consumer-Related Disputes (collectively “AAA Rules”). The AAA Rules are
available online at adr.org or by calling the AAA at 1-800-778-7879. The arbitration shall be conducted before a single arbitrator,
whose award may not exceed, in form or amount, the relief allowed by the “Liability Disclaimer and Limitation” clause herein
subject to the applicable law. The arbitration tribunal shall have the power to rule on any challenge to its jurisdiction or to the
validity or enforceability of any portion of the Agreement to arbitrate. Any decision of the arbitrator shall be final and may be
entered into any judgment in any court of competent jurisdiction. You waive the right to have your claim heard in a court of law
and by a jury.
You waive the right to participate in class actions arising from or relating to all claims and disputes with Navimow Parties
and/or Navimow Dealers. You agree to arbitrate solely on an individual basis and that this Agreement does not permit class
arbitration or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding. The
61
arbitral tribunal may not consolidate more than one person’s claims and may not otherwise preside over any form of a
representative or class proceeding. If the prohibition on class arbitration is deemed invalid or unenforceable, then the
remaining portions of the arbitration Agreement will remain in force.
Section 6 “Claims and Dispute Resolution” clause shall survive upon termination or expiration of this Agreement and/or limited
warranty or in the event that this Agreement and/or the limited warranty is held as void, avoidable, invalid, or unenforceable,
either in whole or part, by a competent adjudication institution with actual authority and jurisdiction over this matter.
Navimow Parties and Navimow Dealer require, and you hereby agree that you shall arbitrate your claims against Navimow
Parties and/or Navimow Dealers according to the arbitration described above before you exercise your rights according to the
title of the Magnuson-Moss Warranty Act. Title I of the Magnuson-Moss Warranty Act does not require you to pursue rights and
remedies available to you that are not provided by the Title I of Magnuson- Moss Warranty Act.
6.2 Small Claim For any arbitration in which your total claims, exclusive of attorney fees and expert witness fees, is $5,000.00 or less (“Small Claim”), the arbitrator may, if you prevail, award your reasonable attorney fees, expert witness fees, and costs as part of any award on the condition of the arbitrator’s actual and affirmative finding that the claim is non-frivolous. In a Small Claim case, you are required to pay no more than half of the total administrative, facility, and arbitrator fees, or $50.00 of such fees, whichever is less, and Navimow Parties shall pay the remainder of such fees. In a Small Claim case, Navimow Parties shall not recover any attorney fees provided that your claim is non-frivolous. Administrative, facility, and arbitrator fees for arbitrations in which your total claimed damages, exclusive of attorney fees and expert witness fees, exceed $5,000.00 (“Large Claim”), shall be determined according to AAA Rules. In a Large Claim case, the arbitrator may grant to the prevailing party or apportion among the parties reasonable attorney fees, expert witness fees, and costs. The arbitrator shall be entitled to award declaratory or injunctive relief upon request by any party.
6.3 Opt-Out YOU MAY OPT OUT OF THIS DISPUTE RESOLUTION PROCEDURE BY PROVIDING NOTICE TO NAVIMOW PARTIES NO LATERTHAN THIRTY (30) CALENDAR DAYS AFTER THE DATE OF THE FIRST CONSUMER PURCHASER’S PURCHASE OF THE PRODUCT. TO OPT-OUT, YOU MUST SEND NOTICE BY EMAIL TO NAVIMOW AT [email protected], WITH THE SUBJECT LINE: “ARBITRATION OPT-OUT.” THE OPT-OUT NOTICE BY E-MAIL MUST INCLUDE (A) YOUR NAME, EMAIL ADDRESS, MAILING ADDRESS, AND PHONE NUMBER; (B) THE DATE ON WHICH THE PRODUCT WAS PURCHASED; (C) THE PRODUCT MODEL NAME OR MODEL NUMBER; AND (D) THE SERIAL NUMBER. ALTERNATIVELY, YOU MAY OPT OUT BY SENDING AN ELECTION TO OPT-OUT LETTER TO NAVIMOW AT DYNAMOSTRAAT 7, 1014BN AMSTERDAM, THE NETHERLANDS. WITHIN THIRTY (30) CALENDAR DAYS FROM THE DATE OF THE FIRST END USER’S PURCHASE OF THE PRODUCT FROM NAVIMOW DEALER.THE
OPT-OUT LETTER SHALL CONTAIN THE FOLLOWING INFORMATION: (A) YOUR NAME, EMAIL ADDRESS, MAILING ADDRESS, AND PHONE NUMBER; (B) THE DATE ON WHICH THE PRODUCT WAS PURCHASED; (C) THE PRODUCT MODEL NAME OR MODEL NUMBER; (D) THE SERIAL NUMBER; AND (E) AN STATEMENT AS FOLLOWS: THE ABOVE CONSUMER ELECTS TO OPT-OUT THE DISPUTE RESOLUTION PROCEDURE AS PROVIDED BY THIS LIMITED WARRANTY, THESE ARE THE ONLY TWO EFFECTIVE WAYS TO OPT-OUT THIS DISPUTE RESOLUTION PROCEDURE. ELECTION TO OPT-OUT THIS DISPUTE RESOLUTION PROCEDURE WILL NOT AFFECT THE COVERAGE OF THE LIMITED WARRANTY IN ANY WAY, AND YOU WILL CONTINUE TO ENJOY THE BENEFITS OF THE LIMITED WARRANTY.
6.4 Federal Arbitration Act The Federal Arbitration Act governs this arbitration clause. This Agreement evidences a transaction in interstate commerce, and thus the Federal Arbitration Act governs its interpretation and enforcement.
6.5 Procedure The Federal Arbitration Act governs this arbitration clause. This Agreement evidences a transaction in interstate commerce, and thus the Federal Arbitration Act governs its interpretation and enforcement. The following is a description of the arbitration process:
A. Mail a Notice of Dispute to Navimow. Before initiating an arbitration against Navimow Parties and/or Navimow Dealers, you must first notify Navimow Parties and/or Navimow Dealers of your dispute in good faith. Please include your contact information, your concerns, and the relief you intend to seek from Navimow Parties and/or Navimow Dealers, and any information you believe would help resolve the dispute. Navimow Parties and/or Navimow Dealers will review your Notice of Dispute to determine whether Navimow Parties and/or Navimow Dealers may settle it with you to avoid arbitration. The notice should be sent by certified mail to Attention: Disputes, NAVIMOW, Dynamostraat 7, 1014 BN, Amsterdam, The Netherlands. Please keep a copy of your notice for your records.
B.Wait 30 Days. Navimow Parties and/or Navimow Dealers will review your Notice of Dispute within thirty (30) days of Navimow’s receipt of your Notice of Dispute. If you do not hear from Navimow within thirty (30) days of its receipt of your Notice of Dispute, you may proceed with filing an arbitration claim against Navimow Parties and/or Navimow Dealers. Should Navimow provide you a written settlement offer, please keep this settlement offer because Navimow Parties and/or Navimow Dealers and you will be required to show this settlement offer to the arbitrator. Notwithstanding the foregoing, such offer, if any, shall not be shown to the arbitrator until after the arbitrator’s determination on the merits of your claim.
C. Complete a Demand for Arbitration. You can initiate arbitration by completing a Demand for Arbitration that includes a basic
statement of the (i) names and addresses and telephone numbers of the parties involved; (ii) your description of the dispute; and (iii) your short statement detailing why you are entitled to relief.
62
D. Send Navimow Parties and/or Navimow Dealers Your Demand for Arbitration.
You can send Navimow Parties and/or Navimow Dealers your Demand for
Arbitration at the following address: Attention: Disputes, NAVIMOW,
Dynamostraat 7, 1014 BN, Amsterdam, The Netherlands. Please keep a copy of
your notice for your records.
E. Send AAA Two (2) Copies of Your Demand for Arbitration. The Demand for
Arbitration includes the address that you are to send two (2) copies of your
Demand for Arbitration. This address is AAA Case Filing Services at 1101
Laurel Oak Road, Suite 100, Voorhees, NJ 08043, subject to amendment and/or
update by AAA. You should also include a copy of this warranty policy and the
appropriate filing fee. Navimow Parties will reimburse you for this filing
fee. If you cannot afford to pay the filing fee, please contact Navimow, and
Navimow will pay the filing fee for you if your claims seek a remedy less than
$75,000. AAA has an online filing option that you can find on its website:
www.adr.org.
F. AAA Appointment of Arbitrator. If no claim in the arbitration exceeds
$75,000, the AAA will appoint an arbitrator and notify you and Navimow Parties
and/or Navimow Dealers of the arbitrator’s name and qualification. The AAA
requires all arbitrators to check for any past or present relationships with
the parties, potential witnesses, and the parties’ attorneys. If the
arbitrator has any such relationship, the AAA will inform Navimow Parties and
you. If either you or Navimow Parties object to the AAA’s choice of
arbitrator, we’ll have seven (7) days to inform the AAA.
G. Choose the Hearing You Would Like. Unless you and Navimow Parties agree to
have any arbitration hearings somewhere else, the arbitration will take place
in the county (or parish) that you purchase the Product. If your claim is for
$10,000 or less, you may choose to have the hearing conducted by telephone or
in-person. Alternatively, you may choose to proceed to conduct the entire
arbitration through written correspondence with the arbitrator that doesn’t
include an interactive hearing. Once the AAA has commenced the arbitration,
you have ten (10) days to inform the AAA of your choice of hearing. If you
don’t make a choice, the AAA will conduct the arbitration by written
correspondence without an interactive hearing. If your claim exceeds $10,000,
the right to a hearing will be determined by the AAA Rules. Those rules
currently provide for an in-person hearing if your claim exceeds $10,000, but
you and Navimow Parties may agree whether that hearing is in person or by
telephone or whether to instead proceed with written correspondence.
H. Arbitrator’s Decision. Within fourteen (14) days from the conclusion of the
in-person or telephone hearing, or from the submission of all written evidence
to the arbitrator if you have elected to conduct the arbitration through
written correspondence, the arbitrator will render a written decision. That
decision will include the essential findings and conclusions upon which the
arbitrator based his or her award. Navimow Parties will immediately respond to
the arbitrator
notifying the arbitrator whether, and to what extent, Navimow Parties will
abide by the decision, perform the obligations it
has agreed to do. Any decision by the arbitrator may be utilized by any party
for any reason. I. The parties agree to keep strictly confidential any
conduct, communication, and information disclosed and/or communicated
to the other party under Section 6 (Claims, Dispute Resolution and Mandatory
arbitration), including but not limited to the existence of dispute
resolution, mediation (if the parties agree to conduct mediation), settlement,
arbitration, arbitral proceedings, submissions made by the parties and the
decisions made by arbitral tribunal, including its awards to the extent not
already in the public domain, except in judicial proceedings related to the
award or where required by applicable law.
7. Intended third Party Beneficiary (a) If a natural person receives a
Product that is new as a gift from its original purchaser and this recipient
does not become a party to this Agreement, this recipient shall be deemed as
an intended third-party beneficiary to this Agreement. (b) If (i) a natural
person is in the family or household of a purchaser of Product, (ii) it is
reasonable to expect that such person may use, consume, or be affected by the
Product, and (iii)this person is not a party to this Agreement, this person
shall be deemed as an intended third-party beneficiary to this Agreement.
8. Statute of Limitation The parties agree that any dispute, controversy, or
claim arising out of, related to, or in connection with this Agreement, the
limited warranty, the sale, condition, or performance of the Product, whether
based in contract, tort, fraud, misrepresentation or any other legal theory at
law or in equity, including but not limited to any claims for death, injury or
property damages, must be commenced within one year after the cause of action
has occurred.
9. Severability If any term, clause, or provision of this Agreement is
invalid, illegal or unenforceable in any jurisdiction, such invalidity,
illegality, or unenforceability shall not affect any other term, clause or
provision of this Agreement or invalidate or render unenforceable such term,
clause or provision in any other jurisdiction. Upon a determination that any
term, clause, or provision is invalid, illegal, or unenforceable, the parties
shall negotiate in good faith, and if negotiation fails, the arbitral tribunal
may modify this Agreement to give effect to the original intent of the parties
as closely as possible in order that the transactions contemplated hereby be
consummated as originally contemplated to the greatest extent possible.
10. Language This Agreement may be translated into different languages. In
the event of a conflict, the English version shall prevail and control.
63
6.3 About the Manual
Please update the Navimow app for the latest version to get the latest User
Manual. The content entry can be found in the app via Settings>APP>Service and
Help. The functions and contents mentioned in this manual are related to the
product model you purchase, the markets and the software version. Refer to the
release note for the latest feature updates.
6.4 Contact Us
Manufacturer: Navimow B.V. Address: Dynamostraat 7, 1014BN Amsterdam, The
Netherlands Contact us if you experience issues relating to the operation,
maintenance and safety, or errors/faults with your mower. Website:
navimow.segway.com E-mail Sales:
[email protected] E-mail Service:
[email protected]
64
The manufacturer reserves the right to make changes to the product, release firmware updates, and update this manual at any time. Illustrations of the product, accessories, and app interface in the User Manual are for reference purposes only. Actual product and functions may vary. Go to navimow.segway.com for the latest user materials.