ecoer ESS Smart Service Pro App User Manual

ecoer ESS Smart Service Pro App

Product Information

Specifications

• Manufacturer : Ecoer
• App Name : Ecoer Smart Service (ESS) Pro App
• Version : 2.0.9
• Release Date : 07.2022

Description

The Ecoer Smart Service (ESS) Pro App is a mobile application designed for dealers to maintain and monitor Ecoer AC/HP systems. It provides access to operational data, system alerts, and service messages in real time, enabling remote diagnostics and faster response times.

Features

• Access to operational data of installed systems
• Real-time system alerts and service messages
• Remote diagnostics for troubleshooting
• Faster and more accurate response to system issues

Compatibility
The ESS Pro App is compatible with both iOS and Android devices.

Product Usage Instructions

Create An Ecoer Account

Step 1. Create account

1. Go to the Ecoer website at www.ecoer.com
2. Click on the “Create an ecoer account” button
3. Enter your email address
4. Check the “I accept the Privacy Notice” checkbox
5. Click the “Create account” button to submit

An initial password will be sent to your email address within five (5) minutes. If you have any questions about your ecoer account, you can contact Ecoer Support by emailing  support@ecoer.com or calling the Ecoer Support Hotline at 855-598-4093.

Step 2. Sign in

1. Go to the Ecoer website at www.ecoer.com
2. Click on the “Go to the sign in page” button
3. Enter your email address and initial password
4. Click the “Sign in” button

Note : Check your Inbox and Trash folders for the initial password email, depending on your email settings. If you had created an ecoer account before version 2.0.9 was released, you can also sign in and reset your password using your phone number after setting a trusted phone number.

Step 3. Fill in Personal Info.

1. Go to the Ecoer website at www.ecoer.com
2. Fill in each item shown on the Personal Info. Page
3. Click “DONE” located on the upper-right corner after each input
4. To verify your phone number, click “Get Code” and enter the verification code received via SMS
5. Click “Set My Trusted Device” to complete the process
6. If you have a Contractor’s License, click “+” to upload a photo of your license (contractor license, EPA license, and insurance liability coverage)
7. After uploading, click “BACK” button
8. If you don’t have the license with you, click “BACK” button located on the upper-left corner and choose “Do it later” to exit

Step 4. Choose group

1. Go to the Ecoer website at www.ecoer.com
2. Select “I am the boss / administrator” if you want to register your company
3. Fill in the required information, including the unique ID of your company (Contractor NO.) for parts warranty claim
4. Select “I am an employee” if you want to join an existing company by scanning the boss’s or administrator’s QR Code
5. The systems registered via your account will be monitored by  the boss/administrator
6. If you have skipped the above step, click on the upper-left corner and choose “Dealer Info.” to complete it later

App Layout
The Ecoer Smart Service (ESS) Pro App is a tool that dealers can use to maintain and monitor Ecoer AC/HP systems that have been installed. The app provides operational data of each system and allows for continuous monitoring. Dealers receive real-time system alerts and service messages, enabling remote diagnostics and faster, more accurate responses.

Frequently Asked Questions (FAQ)

What is the Ecoer Smart Service (ESS) Pro App?
The ESS Pro App is a mobile application designed for dealers  to maintain and monitor Ecoer AC/HP systems.

What can I do with the ESS Pro App?
With the ESS Pro App, you can access operational data of installed systems, receive real-time system alerts and service messages, and perform remote diagnostics for troubleshooting.

Is the ESS Pro App compatible with both iOS and Android devices?
Yes, the ESS Pro App is compatible with both iOS and Android devices.

How can I contact Ecoer Support?
You can contact Ecoer Support by emailing support@ecoer.com or calling the Ecoer Support Hotline at 855-598-4093.

Log in www.ecoer.com or App >Files >Installation to get the latest user manual for Ecoer Smart Service (ESS) Pro App.

Create An Ecoer Account

Step 1. Create account

• Touch “Create an ecoer account” button to the sign up page.
• Enter your email address, check “I accept the Privacy Notice”, then touch “Create account” button to submit.
• Initial password will be sent to your mailbox by **@ecoer.com in five (5) minutes. Should you have any questions about your ecoer account, contact us by emailing support@ecoer.com or calling the Ecoer Support Hotline at 855-598-4093.

Step 2. Sign in

• Touch “Go to the sign in page” button. Enter email address and initial password* to sign in.
• Check Inbox and Trash depending on your email settings.
• For users who have created an ecoer account before ver 2.0.9 released, you will be able to sign in and reset password using Phone No. after you set a trusted phone number. (A pop-up window requesting phone number verification will be showed after login.)

Step 3. Fill in Personal Info.

• Enter each item showing in Personal Info. Page, touch “DONE” located on the upper-right corner after each input.
• Ecoer verifies your phone number for login and resetting password service. Touch “Get Code”, input verification code you got on SMS, then click “Set My Trusted Device” to complete.
• For the Contractor’s License item, touch “ + ” to upload a photo of your license (contractor license, EPA license and insurance liability coverage). After the uploading is finished, touch “BACK” button. If you don’t have the license with you in hand, touch “BACK” button located on the upper-left corner, click “Do it later” to exit.

Step 4. Choose group

• Select “ ○ I am the boss/administrator” to register your company, then fill in required information. The ‘Contractor NO.’ is the unique ID of your company which is required for parts warranty claim.
• Select “ ○ I am an employee” to scan the boss’s or administrator’s QR Code showing on his / her App to join into the company. Registered systems via your account will be monitored by the boss / administrator as well.

If the above step has been skipped, touch the located in the upper-left corner and choose “Dealer Info.” to do it later.

App Layout

Ecoer Smart Service (ESS) Pro App is a tool that dealers can use to maintain and monitor an Ecoer AC / HP system that was installed. This App will display operational data of each system installed and allow continuous monitoring. Dealers will receive system alerts and service messages in real time, allowing for remote diagnostics and faster, more accurate responses.

ESS Pro App has three main pages:

• “Systems” includes MY LIST and DEMO. See more details about the interface in the following page.
• “Events” provides real-time alerts for systems you have installed.
• “Files” presents training videos and technical manuals (e.g. Product Data, Installation, Service and so on)

Interface of Systems

• Pull up to show more units that were installed (Default amounts are 30 in AC LIST).
• Pull down to refresh AC / HP mode and IoT status.

Heat Pump (HP)

• EODA18H-24
• EODA18H-36
• EODA18H-48
• EODA18H-60

Air Conditioner (AC)

• EODA18C-24
• EODA18C-36
• EODA18C-48
• EODA18C-60

**Register A New AC/HP

**

With the IoT device, Ecoer Inc. provides an easy way for dealers to help their customers finishing warranty registration via ESS Pro App in few minutes. Then dealers can monitor systems’ live data and receive system alerts in time.

Before register any system, the IoT device shall be powered ON for 10 minutes to activate itself.

Step 1. Enter registration page
Touch the floating button  in AC LIST to enter the “Register A New AC” page.

Step 2. Sign/Select agreement

• Sign an agreement with homeowner to start the registration.
• Touch Privacy Statement in “Green color” and show it to the homeowner. Type in homeowner’s name, unit location and other required information. Ask the homeowner to sign his/her name for your monitoring request and ecoer system registration.(Ecoer uses independent cellular data to monitor the condensing unit only.)
• Choose the existing agreement if units are going to be installed in the same address. (Homeowner name and unit location will be showed as below)

Step 3. Scan/Input SN
Respectively use the button to scan the corresponding serial numbers.

Tips:
Make sure the code is steady and well-lit. Hold your phone 12 inches away and then bring it closer to cover the code.

IoT Device QR Code (SN length is 15)

Outdoor Unit Bar Code (SN length is 20)

Indoor Unit Bar Code (SN length is 20 or 22)

Step 4. Confirm SN
Before registering any Ecoer system via the ESS Pro App, the IoT device shall be powered ON for 10 minutes so that the server can respond to your registration requirement.

Check the serial numbers you submitted. Press “BACK” on the upper-left corner to revise it if one of the SNs is incorrect. Homeowners will get the Ecoer Warranty Registration Number by **@ecoer.com after the submission. Get 1-year extended Monitoring Service as per Ecoer’s requirements or Skip Sharing. Registration is done once you can see the unit in MY LIST .

AC/HP Details

• Touch the unit in the “Systems” page to enter the “AC/HP Details” interface when you want to get the live/history data of the AC or HP. The default interface of AC/HP Detail is Dashboard.
• Check other sub-pages by touching the upper-right button to review more info. Available sub-pages include Alert, History Data, Field Setting, Unit Info., Diagnosis, and Property Owner.

Dash Board
On Dash Board, you can see Liquid Line SC, Compressor Suction SH, High/Low Pressure, Input AC Current, Outdoor Unit (ODU) Status, Compressor Speed, Compressor Discharge SH (i.e. DSH), Y/O/W Signals, Reference Capacity, Compressor Speed Limitations.

Alert
This sub-page shows the last alert of each code reported in a week.

History Data
Each symbols (Touch Help to get symbol’s meaning) show real-time data inside the oval frame.

ODU Stat.: Outdoor unit mode
(0-Stop, 1-Ready to start, 2-Cooling, 3-Heating, 4-Oil Return, 5-Defrost, 6-Manually defrost, 10-AUTO charge mode or pump down operation) Slide down the screen to review the history curve of the selected symbols. Ecoer provides up to two months data on the App.

Field Setting
Remotely check and change setting of Ecoer Smart Inverter (ESI) condensing unit from your smart devices. App will show prompt if the current software of IoT device cannot support your remote setting request. Contact Ecoer Service Team to update the software for you.

Remarks
Refer to ESI (Ultra) SM or ODU IM to get more details about each setting.

Units Info.
Units Info. page shows serial numbers and install date of the AC/HP system. SN replacement is provided by scanning or inputting the SN of the new equipment.

Diagnosis
This function helps you to diagnose refrigerant level and TXV opening of Ecoer Smart Inverter systems.

App will show prompt if the IoT device cannot get Refrigerant Coefficient in AUTO charge mode. Contact Ecoer Service Team to update the software for you .

Property Owner
It shows the owner contact info. and unit location. Touch “Upload Field Installation” button to share installation photos for warranty verification and marketing, select indoor electric heater kit size for monthly energy consumption statistics.

Troubleshooting

Troubleshoot corresponding problem before go to the job site.

Technical Manuals
Technical documents can be browsed on ESS Pro App. Ecoer certified Distributors / Dealers are able to download original files at www.ecoer.com after the login.

©2021 ECOER INC. 43671 Trade Center Place, Suite 100 Dulles, VA 20166 Tel: 703-348-2538 www.ecoer.com

References

• Home - Ecoer HVAC Heating And Cooling Smart Equipment

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