DNA Unlimited Prepaid Instructions

: June 13, 2024
: DNA

Table of Contents

SIM-CARD
How To Start Using
Adding Balance
Pricing
Pause Mode
Prepaid Self-Service
Mobile App
PIN And PUK Codes
Balance Enquiry
Usage Abroad
Validity Period
More Information And Customer Service
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

DNA Unlimited Prepaid

SIM-CARD

The starter pack contains all three SIM card sizes available in one multi-SIM card. To remove the appropriately sized SIM card:
The start-up kit includes the SIM card in all three sizes. Follow these steps to detach the right-sized SIM card: gently press the SIM card through from its rear side and the card will separate – do not apply force. First detach the largest SIM card. If you need a smaller size, press the right card in a similar manner and detach the next size.
If necessary, you can reattach the smaller SIM card to the larger card by placing it inside the larger SIM card’s frame and gently pressing the pieces together against a table top.

How To Start Using

Insert the SIM card into phone.
Turn on the phone and your new subscription is ready for use.
Optionally, you can go to your phone’s settings to enable the PIN code. In order to do this, you need the PIN1 code which you will find by scratching the appropriate box on the SIM card frame.
You can change the language to English online at prepaid.dna.fi
Download the DNA Prepaid app from your application store.

Note! A new subscription must be activated in Finland before it can be used abroad.

Adding Balance

You can top-up your subscription:

on the Internet, at laturi.dna.fi
at Otto ATMs
at R-Kioski kiosks
At K-food stores and
Neste K service stations

Pricing

Daily fee of is charged every day regardless of usage. The daily fee includes regular-rate domestic calls, messages and unlimited mobile data. Calls and messages to premium-rate numbers, e.g. corporate numbers and payments services, are charged separately.

Pause Mode

You can set the subscription to pause mode if you don’t use it.
When in pause mode, the daily fee is not charged but you cannot make calls, send messages or use mobile data. You can switch on pause mode at prepaid.dna.fi.

Prepaid Self-Service

On the Prepaid self-service, (prepaid.dna.fi) you can check the remaining balance and expiry date among other things.

Mobile App

You can also manage your subscription using the DNA Prepaid mobile app. Download the free app for iPhone or Android phones from the AppStore or Google Play.

PIN And PUK Codes

The PIN code is your personal code number. It may be four to eight digits in length. Your subscription’s PIN codes are printed on the SIM card’s frame. You can change the code in your phone’s menu. For a more detailed description of how to use the menus, see your phone’s user guide. If you enter an incorrect PIN1 code three times in a row, your subscription will be locked. You can unlock it by using the PUK1 code.
The PUK2 code can be used also to unlock a locked PIN2 code. Store the security codes in a safe place.

Balance Enquiry

You can easily check your subscription’s remaining balance and expiry date by:

going to the address prepaid.dna.fi
entering *100# and pressing the CALL button
or by sending a free-of-charge message reading “SALDO” to the number 14600.

Usage Abroad

Note! You must activate your new subscription in Finland before using it abroad.

Validity Period

The agreement will end 255 days from the previous top-up or, if the customer does not perform a top-up even once after buying the service, 195 days after the activation of the subscription. 15 days prior to the end of the agreement, use of the service will be limited to calls made to the emergency number and the DNA customer service, and to no other numbers.