CISCO Emergency Responder Off-Premise Location Management Software User Guide
- June 15, 2024
- Cisco
Table of Contents
Cisco Emergency Responder Off-Premise Location Management User
Guide Release 15
First Published: 2023-12-18
Emergency Responder Off-Premise Location Management Software
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CHAPTER 1 Get Started
Get Started Overview
Cisco Emergency Responder allows your administrator to provide you with
enhanced emergency 9-1-1 support by tracking the location of IP phones. When
you place an emergency call from your IP phone, Emergency Responder directs
the call to the appropriate Public Safety Answering Point (PSAP).
The Intrado V9-1-1 for Enterprise Service provides local routing and emergency
service response for Intrado customers. Emergency Responder works in
conjunction with Intrado to provide emergency services to phones located on
the corporate network (on-premises) and phones located away from the corporate
network (off-premises). Emergency Responder tracks the location of your on-
premises IP phones, but you need to enter your location for your off-premises
phones.
The Cisco Emergency Responder Off-Premises User page allows you to enter your
location, assign your location to your phone, and add a new location. You can
also confirm and update an off-premises location using your phone display, if
you have upgraded to Cisco Unified Communications Manager 9.0 and Cisco
Emergency Responder 9.0 and later, and if you are using a current phone model.
Refer to the Cisco Emergency Responder Release Notes for a list of supported
phone models. Your administrator must configure your phone as off-premises in
Cisco Emergency Responder. Intrado validates and maintains the information.
When you place an emergency call from your off-premises IP phone, Emergency
Responder works in conjunction with Intrado to complete the emergency call to
your local PSAP.
Accessibility Features
Cisco Emergency Responder provides functionality for users that allows them to
access buttons in the window without using a mouse. These navigation shortcuts
assist visually impaired or blind users with the application. Use the
following table as a guide for navigating the interface by using keyboard
shortcuts.
Table 1: Navigation Shortcuts for Cisco Emergency Responder
| Keystroke | Moves focus to the browser menu bar. |
|---|---|
| Alt | Action |
| Enter | Chooses the item with focus (menu option, button, and so on). |
| Alt, arrow keys | Moves the focus between browser menus. |
| Spacebar | Toggles control; for example, check and uncheck a check box. |
| Tab | Moves focus to the next item in the tab order or to next control group. |
| Shift+Tab | Moves focus to the previous item or group in the tab order. |
| Arrow keys | Moves the focus among controls within a group. |
| Home | Moves the focus to the top of the window if more than one screen of |
information exists. Also, moves the focus to the beginning of a line of user-
entered text.
End| Moves the focus to the end of a line of user-entered text.
Moves the focus to the bottom of the window if more than one screen of
information exists.
Page Up| Scrolls down one screen.
Page Down| Scrolls up one screen.
CHAPTER 2 Off-Premise Support for IP Phones
Off-Premise Support for IP Phones Overview
The Cisco Emergency Responder Off-Premises User page allows you to verify the
status of your phone and the directory number assigned to that phone. A phone
can be:
On-Premises
The phone is on the corporate network. Your administrator specifies a location
that you cannot change.
Off-Premises
The phone is outside of the corporate network. You must enter your address in
the location page and associate a location to the phone.
Unlocated
The phone is registered and assigned an Emergency Response Location (ERL), but
a location is not associated to the phone. Contact your administrator for more
information.
Not Discovered
The phone is not registered or Emergency Responder cannot discover the phone
location, and the phone is not assigned an ERL. Contact your administrator for
more information.
Complete the following tasks if you want to associate a location to an off-
premises phone:
- On the Configured Locations page, enter and validate your location.
- On the Location Associations page, associate your location to your directory number.
After you associate a directory number to your address, you can make emergency
calls from that phone and you can receive emergency services at that location.
You may be required to confirm or update your off-premises location. If this
is the case, your phone displays your current off-premises location and you
can select another off-premises location that is set up on the Cisco Emergency
Responder Off-Premises User page. You must keep your off-premises location up
to date to place emergency calls and receive emergency services at your off-
premises location.
Note
If you dismiss the display before confirming or updating your off-premises
location, you can recover the display by selecting Running Applications from
the Services menu or by resetting the phone.
Confirm and Update an Off-Premise Location with the Phone Display
You can confirm and update an off-premises location using your phone display
if you have upgraded to Cisco Unified Communications Manager 9.0 and Cisco
Emergency Responder 9.0 and later. If your phone supports this feature, when
the phone registers a screen appears for you to confirm or update your off-
premises location.
Your administrator must configure your phone as off-premises in Cisco
Emergency Responder, and your company must allow the off-premises location
update before you can use the off-premises phone.
Note
If you close the phone display before you confirm or update a location, you
can return to the display by selecting Running Applications from the Services
menu or by resetting the phone.
For list of supported phones, see the Cisco Emergency Responder Release Notes.
Procedure
Step 1
Connect and register your phone through an off-premises location.
A disclaimer message appears. If the disclaimer message does not appear, this
feature may not be configured correctly. Contact your administrator.
Step 2
Perform one of the following actions:
- Select Next on the phone. A list of phone locations is displayed. Go to Step 3.
- Select Reject. The phone registration is completed. The outgoing facility may not be available depending on the policy enforcement.
Step 3
Perform one of the following actions:
-
Select a location from the displayed list. Go to Step 4.
-
Select Add New.
The phone display shows the procedure for adding a new location. For additional information on adding a new location, see the Related Topics section below. Once you have added a new location, select it by choosing the new location from the displayed list. If the new location is not displayed, select Refresh. -
Select Refresh. The list of phone locations refreshes and your new locations display.
Step 4
Select Exit on the Confirmation message screen. Phone registration is
completed. Use the phone normally.
Note
As you confirm or update an off-premises location using your phone display, an
error message might appear. Note the contents of the error message and contact
your administrator for assistance. You can make outgoing calls from your
phone, but 911 calls might be treated as defined by the administrator setting.
Related Topics
Add New Location, on page 7
Access Cisco Emergency Responder Off-Premises User Page
To access the Cisco Emergency Responder Off-Premises User page, follow these
steps.
Procedure
Step 1
Obtain the User Options URL, the name that identifies the Emergency Responder
Off-Premises user in the Navigation drop-down box, the user ID, and the
default password from your system administrator.
Example:
User Options URL: http://server_name/ccmuser/logon.asp, where server_name is
the host on which the web server is installed (the host is usually the same IP
address or name as the CiscoUnified Communications Manager server).
User ID:
Default Password:
Step 2
Open a web browser on your computer, enter the URL (provided by your system
administrator), and log in.
If you are a remote user authenticated in Cisco Unified Communications
Manager, a notification message to change the password is displayed when the
expiry is due.
Note
Step 3
If you are prompted to accept security settings, click Yes or Install
Certificate.
The Cisco Unified Communications Manager User Options page appears.
Step 4
Choose the Emergency Responder Off-Premises User page from the Navigation
drop-down list in the top right corner. If this page is not listed in the
drop-down menu, contact your system administrator.
The Cisco Emergency Responder Off-Premises User page appears.
Location Fields
Cisco Emergency Responder requires that you enter locations in the correct
format. Review the information in the following table before you add or update
a location, including the information in the Value Type column and any
limitations noted in the Description column.
Table 2: Location Fields
Field| Description| Value Type
*(A= Alphabets, N = Numeric, S = Special Characters (# @ & ( 1- _ +, . :;
“In 1**
---|---|---
Location Name| This name is used to identify the address associated to your
phone.| A
House Number| The number from the postal street address for the building. For
example, 170 in 170 West Tasman Dr.| AN -(hyphen)
Prefix Directional| A leading directional indicator, if the street name
contains one. For example. N for North.| Can be one of these directions:
•N
•S
•E
•W
•NE
•NW
•SE
•SW
Street Suffix| The street type.
Select the type from the drop-down list: the field is filled with one of the
abbreviations accepted by the United States Postal Service Publication 28.
For example, AVE for Avenue.| A
You can also type in the suffix. You are limited to 4 characters.
Location| Additional location information used to identify the location of the
phone.| ANS
You are limited to 60 characters.
State| The two-digit state abbreviation.| A
You are limited to 2 characters.
Zip Code| The postal zip code for the address.| AN – (Hyphen)
House Number Suffix| The number extension for the house number.
For example, /2.| ANS
Street Name| The street name from the postal address for the building. You are
limited to 60 characters.| ANS
Post Directional| A trailing directional indicator if the street
name contains one.
For example, N for North.| Can be one of these directions:
• N
• S
• E
• W
• NE
• NW
• SE
• SW
Community Name| The community name for the address, for example, a city, town,
or district name.| ANS
You are limited to 32 characters.
Time Zone| Select a time zone for the Emergency Response Location (ERL). The
time zone can be selected from the drop-down
containing all the available time zones.
When a 911 call is placed from a phone tracked under this ERL, the Email, Web,
and Pager alert indicates a local call time based on the time zone set for the
ERL. If the time zone is not selected, the CER Server time is displayed.| ANS
Zip Code Extension| The postal zip code plus four numbers.| AN – (Hyphen)
You are limited to 4 characters.
Add New Location
Before you can associate a location to a phone, you must first enter the
location into Emergency Responder.
When you have multiple locations, you must have a unique name to identify each
unique location.
To add a location to Emergency Responder, follow these steps.
Before you begin
Cisco Emergency Responder requires that you enter locations in the correct
format. Review the Location
Fields section before you add a new location.
Step 1
From the Cisco Emergency Responder Off-Premises User page, choose Location.
The Configured Locations page appears.
Step 2
Click Add New Locations.
Step 3
Enter your Preferred Location Name in the mandatory field. Use this name to
identify this address when you associate your phone with this address.
Step 4
Enter your House Number in the mandatory field.
Step 5
Enter your Street Name in the mandatory field.
Step 6
Enter your Community Name in the mandatory field.
Step 7
Enter your State in the mandatory field.
Step 8
Enter your Time Zone in the optional field. The Time Zone lists all the
available time zones.
Note
When you dial 911, the selected time zone is set as the local call time in the
Pager and Emergency Alerts. If a time zone is not selected, then the local
call time is same as the system call time.
Step 9
Enter your Zip Code in the mandatory field.
Note
Emergency Responder can automatically populate the fields on the form. Search
for your information at Intrado by entering the search criteria, clicking on
Search, and choosing your address from the generated list of locations.
Step 10
Click Save.
Step 11
To validate your address, click Validate.
Update Your Location
When you have an existing location record, you can just update the information
for that one record.
Before you can associate a location to a phone, you must first enter the
location into Emergency Responder.
When you have multiple locations, you must have a unique name to identify each
unique location.
To update a location, follow these steps.
Before you begin
Cisco Emergency Responder requires that you enter locations in the correct
format. Review the Location
Fields section before you update a new location.
Procedure
Step 1
From the Cisco Emergency Responder Off-Premises User page, choose Location.
The Configured Locations page appears.
Step 2
Click the Edit icon for the location that you want to update.
The Update Locations page appears.
Step 3
Enter your Preferred Location Name in the mandatory field. Use this name to
identify this address when you associate your phone with this address.
Step 4
Enter your House Number in the mandatory field.
Step 5
Enter your Community Name in the mandatory field.
Step 6
Enter your State in the mandatory field.
Step 7
Enter your Time Zone in the optional field. The Time Zone lists all the
available time zones.
Note
When you dial 911, the selected time zone is set as the local call time in the
Pager and Emergency Alerts. If a time zone is not selected, then the local
call time is same as the system call time.
Step 8
Enter your Zip Code in the mandatory field.
Note
To have Emergency Responder automatically populate the fields on the form, you
can search for existing information by entering the search criteria, clicking
on Search, and choosing your address from the list of locations that is
returned from the search.
Step 9
Click Update.
Important
Updating the information in the location record only updates the Emergency
Responder and not the information at Intrado. To update the information at
Intrado, you must associate the location to the phone again.
Step 10
To verify the validity of your address with Intrado, click Validate.
Associate Your Location to Your Phone
After you add a location to Emergency Responder, you can associate the
location to your phone.
To associate your location to your phone, follow these steps.
Procedure
Step 1
From the Cisco Emergency Responder Off-Premises User page, choose Phones. The
Location Association page appears.
Step 2
To associate a location to a phone, click the corresponding Assign link.
Step 3
Choose a location from the Select Location drop-down list.
Step 4
Click Associate Location.
Delete a Location Associated with Your Phone
To delete a location that is associated with a phone, follow these steps.
Procedure
Step 1
From the Cisco Emergency Responder Off-Premises User page, choose Phones. The
Location Association page appears.
Step 2
To delete a location that is associated to a phone, click the Delete link that
corresponds to the directory number.
Step 3
The status of the delete operation is displayed at the top of the web page and
the Associated Location field for this phone displays “No associated
locations.”
CHAPTER 3 Safety and Performance Information
Cisco Product Security
This product contains cryptographic features and is subject to United States
and local country laws governing import, export, transfer, and use. Delivery
of Cisco cryptographic products does not imply third-party authority to
import, export, distribute, or use encryption. Importers, exporters,
distributors and users are responsible for compliance with U.S. and local
country laws. By using this product you agree to comply with applicable laws
and regulations. If you are unable to comply with U.S. and local laws, return
this product immediately. For more information about U.S. export regulations,
go to
http://www.access.gpo.gov/bis/ear/ear_data.html.
Important Information
Cisco Virtual Office (CVO) and Cisco Emergency Responder do not include the
capability to automatically locate remote devices that are not on the customer
premises. It is your responsibility before using an off-premises device to
provide your correct and current location data. If you place an emergency call
from an off-premises device without providing your location, your emergency
call may be delivered to an inappropriate emergency service responder, or with
an incorrect location.
Cisco Emergency Responder Off-Premise Location Management