AJAX WH System Keypad Wireless Touch Keyboard User Manual

: June 13, 2024
: ajax

AJAX WH System Keypad Wireless Touch Keyboard

Product Information

The KeyPad is a wireless indoor touch-sensitive keyboard designed for managing the Ajax security system. It allows users to arm and disarm the system and view its security status. The device is protected against code guessing and can raise a silent alarm when the code is entered under duress. It connects to the Ajax security system via a secured Jeweller radio protocol and has a communication range of up to 1,700 m in line of sight. The KeyPad operates only with Ajax hubs and does not support connecting via ocBridge Plus or cartridge integration modules. It can be set up using the Ajax apps available for iOS, Android, macOS, and Windows.

Functional Elements

Armed mode indicator
Disarmed mode indicator
Night mode indicator
Malfunction indicator
The block of numerical buttons
Clear button
Function button
Arm button
Disarm button
Night mode button
Tamper button
On/Off button
QR code

To remove the SmartBracket panel, slide it down. The perforated part is required for actuating the tamper in case of any attempt to tear off the device from the surface.

Operating Principle
The KeyPad is a touch keypad that controls the security modes of the Ajax security system. It allows users to manage the security modes of the entire object or individual groups and activate the Night mode. The keyboard supports the silent alarm function, which enables the user to inform the security company about being forced to disarm the security system without triggering the siren sounds or Ajax app notifications.
The KeyPad can be used to control security modes using different types of codes:

Keypad Code: A general code set up for the keypad. All events are delivered to Ajax apps on behalf of the keypad.
User Code: A personal code set up for users connected to the hub. All events are delivered to Ajax apps on behalf of the user.
Keypad Access Code: A code set up for a person who is not registered in the system. Events associated with this code are delivered to Ajax apps with a specific name.

The number of personal codes and access codes depends on the hub model. The brightness of the backlight and the volume of the keypad can be adjusted in its settings. If the batteries are discharged, the backlight turns on at the minimum level regardless of the settings. If the keypad is not touched for 4 seconds, it reduces the brightness of the backlight. After 8 seconds of inactivity, it goes into power-saving mode and turns off the display. Please note that entering commands will be reset as the keypad goes into power-saving mode. The KeyPad supports 4 to 6 digit codes. To confirm the entered code, press one of the following buttons: (arm), (disarm), or (Night mode). Any characters typed by mistake can be reset using the (Reset) button. The KeyPad also supports control of security modes without entering a code if the Arming without Code function is enabled in the settings. By default, this function is disabled.

Product Usage Instructions

Ensure that the KeyPad is within the communication range of the Ajax security system hub.
Set up the KeyPad using the Ajax apps for iOS, Android, macOS, or Windows.
Use the numerical buttons on the keypad to enter the desired code.
To activate the KeyPad, touch it to enable the button backlight and keypad beeps.
Confirm the entered code by pressing one of the following buttons: (arm), (disarm), or (Night mode).
If you make a mistake while entering the code, press the (Reset) button to reset the characters.
To control security modes without entering a code, ensure that the Arming without Code function is enabled in the settings.
If the keypad is not touched for 4 seconds, it will reduce the brightness of the backlight. After 8 seconds of inactivity, it will go into power-saving mode and turn off the display. Please note that entering commands will be reset when the keypad goes into power-saving mode.
Adjust the brightness of the backlight and volume of the keypad in its settings as per your preference.
If the batteries are discharged, the backlight will turn on at the minimum level regardless of the settings.

KeyPad is a wireless indoor touch-sensitive keyboard managing the Ajax security system. Designed for indoor use. With this device, the user can arm and disarm the system and see its security status. KeyPad is protected against attempts to guess the code and can raise a silent alarm when the code is entered under duress.
Connecting to the Ajax security system via a secured Jeweller radio protocol, KeyPad communicates with the hub at a distance of up to 1,700 m in line of sight.
note
KeyPad operates with Ajax hubs only and does not support connecting viaocBridge Plus or cartridge integration modules.
The device is set up via the Ajax apps for iOS, Android, macOS, and Windows.

Functional elements

Armed mode indicator
Disarmed mode indicator
Night mode indicator
Malfunction indicator
The block of numerical buttons
“Clear” button
“Function” button
“Arm” button
“Disarm” button
“Night mode” button
Tamper button
On/Off button
QR code

To remove the SmartBracket panel, slide it down (a perforated part is required for actuating the tamper in case of any attempt to tear off the device from the surface).

Operating Principle

KeyPad is a touch keypad for managing the Ajax security system. It controls the security modes of the entire object or individual groups and allows activating the Night mode. The keyboard supports the “silent alarm” function — the user informs the security company about being forced to disarm the security system and is not exposed by the siren sounds or Ajax apps. You can control the security modes with KeyPad using codes. Before entering the code, you should activate (“wake up”) the keypad by touching it. When it is activated, the button backlight is enabled, and the keypad beeps.

KeyPad supports code types as follows:

Keypad Code — general code that is set up for the keypad. When used, all events are delivered to Ajax apps on behalf of the keypad.
User Code — personal code that is set up for users connected to the hub. When used, all events are delivered to Ajax apps on behalf of the user.
Keypad Access Code — set up for a person who is not registered in the system. When used, events are delivered to Ajax apps with a name associated with this code.

note
The number of personal codes and access codes depends on the hub model.

The brightness of the backlight and the volume of the keypad are adjusted in its settings. With the batteries discharged, the backlight turns on at the minimum level regardless of the settings.
If you do not touch the keypad for 4 seconds, KeyPad reduces the brightness of the backlight, and 8 seconds later goes into power-saving mode and turns off the display. As the keypad goes into power saving mode, it resets the commands entered!
KeyPad supports 4 to 6-digit codes. Entering the code should be conrmed by pressing one of the buttons: (arm), (disarm) (Night mode). Any characters typed by mistake are reset with a button (“Reset”).
KeyPad also supports control of security modes without entering a code, if the “Arming without Code” function is enabled in the settings. This function is disabled by default.

Function button

KeyPad has a Function button that operates in 3 modes:

Off — the button is disabled. Nothing happens after clicking.
Alarm — after the Function button is pressed, the system sends an alarm to the monitoring station of the security company, users, and activates the sirens connected to the system.
Mute Interconnected Fire Detectors Alarms — after the Function button is pressed, the system disables the sirens of Ajax re-detectors. The option works only if Interconnected FireProtect Alarms is enabled (Hub → Settings Service → Fire detectors settings).

Duress Code
Duress Code allows you to simulate alarm deactivation. Unlike the panic button, if this code is entered, the user will not be compromised by the siren sounding, and the keypad and Ajax app will inform about the successful disarming of the system. At the same time, the security company will receive an alarm.

The following types of duress codes are available:

Keypad Code — general duress code. When used, events are delivered to Ajax apps on behalf of the keypad.
User Duress Code — personal duress code, set up for each user connected to the hub. When used, events are delivered to Ajax apps on behalf of the user.
Keypad Access Сode — duress code set up for a person who is not registered in the system. When used, events are delivered to Ajax apps with a name associated with this code.
Learn more

Unauthorized access auto-lock

If a wrong code is entered three times within 1 minute, the keypad will be locked for the time specied in the settings. During this time, the hub will ignore all codes and inform the users of the security system and the CMS about an attempt to guess the code.
The keypad will automatically unlock after the lock time de?ned in the settings expires. However, a user or PRO with admin rights can unlock the keypad through the Ajax app.

Two-stage arming

KeyPad participates in arming in two stages. When this feature is enabled, the system will only arm after being re-armed with SpaceControl or after a second-stage detector is restored (for example, by closing the front door on which DoorProtect is installed).
Learn more

Jeweller data transfer protocol

The keypad uses the Jeweller radio protocol to transmit events and alarms. This is a two-way wireless data transfer protocol that provides fast and reliable communication between the hub and the connected devices.
Jeweller supports block encryption with an operating key and authentication of devices at each communication session to prevent sabotage and device spoofing. The protocol involves regular polling of devices by the hub at intervals of 12 to 300 seconds (set in the Ajax app) to monitor communication with all devices and display their statuses in the Ajax apps.

More about Jeweller

Sending events to the monitoring station

The Ajax security system can transmit alarms to the PRO Desktop monitoring app as well as the central monitoring station (CMS) via SurGard (Contact ID), SIA (DC-09), ADEMCO 685, and other proprietary protocols . See the list of CMSs to which you can connect the Ajax security system here

KeyPad can transmit the following events:

The duress code is entered.
The panic button is pressed (if the Function button works in the panic button mode).
The keypad is locked due to an attempt to guess a code.
Tamper alarm/recovery.
Hub connection loss/restoration.
The keypad is temporarily turned off/on.
Unsuccessful attempt to arm the security system (with Integrity Check enabled).

When an alarm is received, the operator of the security company monitoring station knows what happened and where to send the fast response team. The addressability of each Ajax device allows you to send not only events but also the type of the device, the security group, the name assigned to it, and the room to the PRO Desktop or to the CMS. The list of transmitted parameters may differ depending on the type of the CMS and the selected communication protocol.

note
The device ID and the number of the loop (zone) can be found in its states in the Ajax app.

Indication

When touching KeyPad, it wakes up highlighting the keyboard and indicating the security mode: Armed, Disarmed, or Night Mode. The security mode is always actual, regardless of the control device that was used to change it (the key fob or app).

Event	Indication

Malfunction indicator X blinks

| Indicator notifies about lack of communication with hub or keypad lid opening. You can check the reason for malfunction in the Ajax Security System app

KeyPad button pressed

| A short beep, the system’s current arming state LED blinks once

The system is armed

| Short sound signal, Armed mode / Night mode LED indicator lights up

The system is disarmed

| Two short sound signals, LED disarmed LED indicator lights up

Incorrect passcode

| Long sound signal, the keyboard backlight blinks 3 times
A malfunction is detected when arming (e.g., the detector is lost)| A long beep, the system’s current arming state LED blinks 3 times
The hub does not respond to the command — no connection| Long sound signal, the malfunction indicator lights up
KeyPad is locked after 3 unsuccessful attempts to enter the passcode| Long sound signal, security mode indicators blink simultaneously
Low battery| After arming/disarming the system, the malfunction indicator blinks smoothly. The keyboard is locked while the indicator blinks.

When activating KeyPad with low batteries, it will beep with a long sound signal, the malfunction indicator smoothly lights up and then switches off

Connecting

Before connecting the device:

Switch on the hub and check its Internet connection (the logo glows white or green).
Install the Ajax app. Create the account, add the hub to the app, and create at least one room.
Make sure that the hub is not armed, and it does not update by checking its status in the Ajax app.

note
Only users with admin rights can add a device to the app

How to connect KeyPad to the hub:

Select the Add Device option in the Ajax app.
Name the device, scan/write manually the QR Code (located on the body and packaging), and select the location room.
Select Add — the countdown will begin.
Switch on KeyPad by holding the power button for 3 seconds — it will blink once with the keyboard backlight.

For detection and pairing to occur, KeyPad should be located within the coverage of the wireless network of the hub (at the same protected object). A request for connection to the hub is transmitted for a short time at the moment of switching on the device. If KeyPad fails to connect to the hub, switch it off for 5 seconds and retry The connected device will appear in the app device list. The update of the device statuses in the list depends on the detector ping interval in the hub settings (the default value is 36 seconds).

note
There are no pre-set codes for KeyPad. Before using KeyPad, set all necessary codes: keypad code (general code), personal user codes, and duress codes (general and personal).

Selecting the Location

The location of the device depends on its remoteness from the hub, and obstacles hindering the radio signal transmission: walls, doors, and large objects inside the room.

note
The device was developed only for indoor use.

Do not install KeyPad:

Near the radio transmission equipment, including that operates in 2G/3G/4G mobile networks, Wi-Fi routers, transceivers, radio stations, as well as an Ajax hub (it uses a GSM network).
Close to electrical wiring.
Close to metal objects and mirrors that can cause radio signal attenuation or shading.
Outside the premises (outdoors).
Inside premises with the temperature and humidity beyond the range of permissible limits.
Closer than 1 m to the hub.

note
Check the Jeweller signal strength at the installation location

During testing, the signal level is displayed in the app and on the keyboard with security mode indicators (Armed mode) , (Disarmed mode) , (Night mode) and malfunction indicator X.
If the signal level is low (one bar), we cannot guarantee the stable operation of the device. Take all possible measures to improve the quality of the signal. At least, move the device: even a 20 cm shift can significantly improve the quality of signal reception.
If after moving the device still has a low or unstable signal strength, use a radio signal range extender.
KeyPad is designed for operation when FIxed to the vertical surface. When using KeyPad in hands, we cannot guarantee successful operation of the sensor keyboard.

States

Devices
KeyPad

Parameter	Meaning
Temperature	Temperature of the device. Measured on the processor and changes

gradually.
| Acceptable error between the value in the app and the room temperature — 2°C.

The value is updated as soon as the device identifies a temperature change of at least 2°C.

You can configure a scenario by temperature to control automation devices

Learn more

---|---
Jeweller Signal Strength| Signal strength between the hub and KeyPad

Battery Charge

| Battery level of the device. Two states available:

ОК

Battery discharged

How battery charge is displayed in Ajax apps

Lid

| The tamper mode of the device, which reacts to the detachment of or damage to the body

Connection

| Connection status between the hub and the KeyPad

ReX

| Displays the status of using a radio signal range extender

Temporary Deactivation

| Shows the status of the device: active, completely disabled by the user, or only notifications about triggering of the device tamper button are disabled
Firmware| Detector firmware version
Device ID| Device identifier

Settings

Devices
KeyPad
Settings

Setting	Meaning
Name	Device name, can be edited

Room

| Selecting the virtual room to which the device is assigned

Group management

| Selecting the security group to which KeyPad is assigned

Access Settings

| Selecting the way of verification for arming/disarming

Keypad codes only User codes only Keypad and user codes

To activate the Access Codes set up for people who are not registered in the system, select the options on the keypad: Keypad codes only or Keypad and user codes

Keypad Code| Setting a code for arming/disarming

Duress Code

| Setting a duress code for silent alarm
Function Button| Selection of the button function *

Off — the Function button is disabled and does not execute any commands when pressed

Alarm — by pressing the Function button, the system sends an alarm to the monitoring station of the security company and to all users

Mute Interconnected Fire Detectors Alarm

— when pressed, mutes the alarm of Ajax

| fire detectors. The feature works only if Interconnected Fire Detectors Alarms is enabled

Lear n more

---|---

Arming without Code

| If active, the system can be armed by pressing Arm button without a code

Unauthorized Access Auto-lock

| If active, the keyboard is locked for the pre-set time after entering incorrect code three times in a row (during 30 min). During this time, the system cannot be disarmed via KeyPad

Auto-lock Time (min)

| Lock period after wrong attempts to enter a code
Brightness| Brightness of the keyboard backlight
Buttons Volume| Volume of the beeper

Alert with a siren if panic button is pressed

| The setting appears if the Alarm mode is selected for Function button.

If active, the Function button pressing triggers the sirens installed at the object

Jeweller Signal Strength Test

| Switches the device to the signal strength test mode

Signal Attenuation Test

| Switches the KeyPad to the signal fade test mode (available in devices with firmware version 3.50 and later )

Temporary Deactivation

| Allows the user to disconnect the device without removing it from the system.

Two options are available:

Entirely — the device will not execute system commands or participate in automation scenarios, and the system will ignore device alarms and other notifications

Lid only — the system will ignore only notifications about the triggering of the device tamper button

Learn more about temporary deactivation of devices

User Guide	Opens the KeyPad User Manual

Unpair Device

| Disconnects the device from the hub and deletes its settings

Configuring codes

Ajax security system allows you to set up a keypad code, as well as personal codes for users added to the hub.
With the OS Malevich 2.13.1 update, we have also added the ability to create access codes for people who are not connected to the hub. This is convenient, for example, to provide a cleaning company with access to security management. See how to set up and use each type of code below.

To set the keypad code

Go to keyboard settings.
Select Keypad Code.
Set the keypad code you want.

To set the keypad duress code

Go to keypad settings.
Select Duress Code.
Set the keypad duress code you want.

To set a personal code for a registered user:

Go to pro?le settings: Hub → Settings Users → User Settings. In this menu, you can also add the user ID.
Click Passcode Settings.
Set the User Code and User Duress Code.

note
Each user sets a personal code individually!

To set an access code for an unregistered person in the system

Go to the hub settings (Hub → Settings ).
Select Keypad Access Codes.
Set up Name and Access Code.

If you want to set up a duress code, change settings for access to groups, Night mode, or code ID, temporarily disable or delete this code, select it in the list, and make changes.

note
PRO or a user with administrator rights can set up an access code or change its settings. This function is supported by hubs with OS Malevich 2.13.1 and higher. Access codes are not supported by the Hub control panel.

Controlling security via codes

You can control the security of the entire facility or separate groups using general or personal codes, as well as using access codes (configured by PRO or a user with admin rights).
If a personal user code is used, the name of the user who armed/disarmed the system is displayed in notifications and in the hub event feed. If a general code is used, the name of the user who changed the security mode is not displayed.

note
Keypad Access Codes support hubs with OS Malevich 2.13.1 and higher. The Hub control panel does not support this function.

Security management of the entire facility using a general code

Enter the general code and press the arming/disarming / Night mode activation key.
For example: 1234 →

Group security management with a general code

Enter the general code, press the , enter the group ID, and press the arming /disarming / Night mode activation key .
For example: 1234 → → 2 →

What is Group ID

If a group is assigned to the KeyPad (Arming / Disarming permission field in the keypad settings), you do not need to enter the group ID. To manage the arming mode of this group, entering a general or personal user code is sufficient.
Please note that if a group is assigned to the KeyPad, you will not be able to manage Night mode using a general code.
In this case, Night mode can only be managed using a personal user code (if the user has the appropriate rights).
Rights in the Ajax security system

Security management of the entire facility using a personal code

Enter your user ID, press *, enter your personal user code, and press the arming /disarming / Night mode activation key.
For example: 2 → * → 1234 →

What is the User ID
Group security management using a personal code

Enter user ID, press , enter personal user code, press , enter group ID, and press the arming /disarming / Night mode activation .
For example: 2 → → 1234 → → 5 →

What is Group ID
What is the User ID

If a group is assigned to the KeyPad (Arming / Disarming permission ?eld in the keypad settings), you do not need to enter the group ID. To manage the arming mode of this group, entering a personal user code is sufficient.

Security control of the entire object using an access code

Enter the access code and press the arming/disarming / Night mode activation key.
For example: 1234 →

Security management of the group using an access code

Enter the access code, press the *, enter the group ID, and press the arming /disarming / Night mode activation key.
For example: 1234 → * → 2 →

What is Group ID

Using Duress Code

Duress Code allows you to raise a silent alarm and imitate alarm deactivation. A silent alarm means that the Ajax app and sirens will not shout and expose you. But a security company and other users will be alerted instantly. You can use both personal and general duress codes. You can also set up a duress access code for people not registered in the system.
note
Scenarios and sirens react to disarming under duress in the same way as to normal disarming.

To use a general duress code:

Enter the general duress code and press the disarming key .
For example: 4321 →
To use a personal duress code of a registered user:
Enter the user ID, press *, then enter the personal duress code and press the disarming key .
For example: 2 → * → 4422 →
To use a duress code of a person unregistered in the system:
Enter the duress code set in Keypad Access Codes and press the disarming key
For example: 4567 →

How the re-alarm muting function works
Using the KeyPad, you can mute the interconnected fire detector alarm by pressing the Function button (if the corresponding setting is enabled). The reaction of the system to pressing a button depends on the state of the system:

Interconnected Fire detector alarms have already propagated — by the first press of the Function button, all sirens of the fire detectors are muted, except for those that registered the alarm. Pressing the button again mutes the remaining detectors.
The interconnected alarms’ delay time lasts — by pressing the Function button, the siren of the triggered Ajax fire detectors is muted.
Learn more about Interconnected Fire Detectors Alarms
With the OS Malevich 2.12 update, users can mute fire alarms in their groups without affecting detectors in the groups to which they do not have access.
Learn more

Functionality Testing

The Ajax security system allows for conducting tests to check the functionality of connected devices.
The tests do not start straight away but within a period of 36 seconds when using the standard settings. The test time starts depending on the settings of the detector scanning period (the paragraph on “Jeweller” settings in hub settings).
- Jeweller Signal Strength Test
- Attenuation Test

Installation

WARNING
Before installing the detector, make sure that you have selected the optimal location and it is in compliance with the guidelines contained in this manual!

NOTE
KeyPad should be attached to the vertical surface.

Attach the SmartBracket panel to the surface using bundled screws, using at least two fixing points (one of them — above the tamper). After selecting other attachment hardware, make sure that they do not damage or deform the panel.
The double-sided adhesive tape may be only used for temporary attachment of KeyPad. The tape will run dry in the course of time, which may result in the falling of the KeyPad and damage of the device.
Put KeyPad on the attachment panel and tighten the mounting screw on the body underside.

As soon as the KeyPad is fixed in SmartBracket, it will blink with the LED X (Fault) — this will be a signal that the tamper has been actuated.
If the malfunction indicator X did not blink after installation in SmartBracket, check the status of the tamper in the Ajax app and then check the ?xing tightness of the panel.
If the KeyPad is torn off from the surface or removed from the attachment panel, you will receive a notification.

KeyPad Maintenance and Battery Replacement

Check the KeyPad operating capability on a regular basis.
The battery installed in the KeyPad ensures up to 2 years of autonomous operation (with the inquiry frequency by the hub of 3 minutes). If the KeyPad battery is low, the security system will send the relevant notices, and the malfunction indicator will smoothly light up and go out after each successful code entry.
- How long do Ajax devices operate on batteries, and what affects this
- Battery Replacement

Complete Set

KeyPad
SmartBracket mounting panel
Batteries AAA (pre-installed) — 4 pcs
Installation kit
Quick Start Guide

Technical Specifications

Sensor type	Capacitive
Anti-tamper switch	Yes
Protection against guessing a code	Yes

Radio communication protocol

| Jeweller

Learn more

Radio frequency band

| 866.0 – 866.5 MHz

868.0 – 868.6 MHz

868.7 – 869.2 MHz

905.0 – 926.5 MHz

915.85 – 926.5 MHz

921.0 – 922.0 MHz

Depends on the region of sale.

Compatibility

| Operates only with all Ajax hubs , and radio signal range extenders
Maximum RF output power| Up to 20 mW
Modulation of the radio signal| GFSK

Radio signal range

| Up to 1,700 m (if there are no obstacles)

Learn more

Certification

| Security Grade 2, Environmental Class II in conformity with the requirements of EN 50131-1, EN 50131-3, EN 50131-5-3

Compliance with standards

Warranty

Warranty for the Limited Liability Company “Ajax Systems Manufacturing” products is valid for 2 years after the purchase and does not apply to the pre-installed battery. If the device does not work correctly, you should first contact the support service — in half of the cases, technical issues can be solved remotely!

The full text of the warranty
User Agreement

Technical support: support@ajax.systems

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Documents / Resources

| AJAX WH System Keypad Wireless Touch Keyboard [pdf] User Manual
WH System Keypad Wireless Touch Keyboard, WH, System Keypad Wireless Touch Keyboard, Keypad Wireless Touch Keyboard, Wireless Touch Keyboard, Touch Keyboard
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