kogan KALED75XU9420STA 9 XU9420 Series 75 Inch SMART HDR 4K TV User Guide

kogan KALED75XU9420STA 9 XU9420 Series 75 Inch SMART HDR 4K TV

Product Information

The Kogan 75 Smart HDR 4K TV (Series 9 XU9420) is a high-definition television with smart features. It offers a 75-inch display size and supports HDR (High Dynamic Range) technology, providing enhanced contrast and vibrant colors. The TV is equipped with various inputs for connecting external devices, and it comes with a remote control for easy navigation and control.

Product Usage Instructions

Safety and Warnings:

• Before using your TV, carefully read all safety instructions provided in the user manual.
• Ensure that the TV is placed in a stable location to prevent any potential accidents or injuries.
• When relocating the TV, apply the same safety considerations as when initially setting it up.

Power Connection:

• It is recommended to connect the TV to a dedicated circuit, which powers only the TV and has no additional outlets or branch circuits.
• Avoid overloading wall outlets and using damaged power cords or extension cords, as they can pose a risk of electric shock or fire.
• Regularly inspect the power cord for any signs of damage or deterioration, and replace it with an exact replacement part if necessary.
• Take care to prevent physical or mechanical abuse of the power cord, such as twisting, pinching, or walking upon it.

Operating and Storage Humidity:

• The TV is designed to operate in an environment with a humidity level of up to 80%.
• When storing the TV, ensure that the humidity level does not exceed 90% to prevent any potential damage.
  For detailed information on assembly, installation, remote control usage, first-time setup, basic operation, settings, media playback, wall-mounting, specifications, and troubleshooting, please refer to the user manual provided with the TV.

SAFETY AND WARNINGS

Thank you for buying this Kogan product. Please read all safety instructions before using your TV.

Stability Hazard
The television set may fall, causing serious personal injury or death.

• Never place a television set in an unstable location. A television set may fall, causing serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple precautions such as:
  • Using cabinets or stands recommended by the manufacturer of the television set.
  • Only using furniture that can safely support the television set.
  • Ensuring the television set is not overhanging the edge of the supporting furniture.
  • Not placing the television set on tall furniture (for example, cupboards or bookcases) without anchoring both the furniture and the television set to a suitable support.
  • Not placing the television set on cloth or other materials that may be located between the television set and supporting furniture.
  • Educating children about the dangers of climbing on furniture to reach the television set or its controls.
• If your existing television set is being retained and relocated, the same considerations as above should be applied.
• To prevent injury, this television set must be securely attached to the floor/wall in accordance with the installation instructions.
• To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture. The apparatus shall not be exposed to dripping or splashing, and no objects filled with liquids, (for example, vases), shall be placed on the apparatus.
• When discarding used batteries, always be mindful of the environment. Ensure you follow any guidelines for recycling and safe disposal of batteries that apply in your local area. Don’t throw used batteries in rubbish bin.
• When installing your TV, maintain a distance of at least 10 cm between the TV and other objects (walls, cabinet sides, etc.) to ensure proper ventilation. Failing to maintain proper ventilation may result in a fire or a problem with the product caused by an increase in its internal temperature.
• The openings/slots on the back of the apparatus have been provided for necessary ventilation. Ventilation should not be impeded by blocking these openings in any way (for example, newspapers, table-cloths, curtains, etc.)
• No naked flame sources, such as lit candles, should be placed on the apparatus. To prevent the spread of fire, keep candles or other open flames away from this product at all times.
•  The device may malfunction when under electrostatic discharge. It can be manually resumed by switching power off completely (at wall outlet), then switching power on again.
• To avoid any injury caused by overturn of the product when installed with base stands, please always ensure the whole product is placed horizontally within the supporting surface and that the television is not overhanging the edge of the supporting furniture.
• If not using with base stands, use only a wall or ceiling mount which has been recommended by the manufacturer of the television.
• Keep small accessories out of reach of children so they are not mistakenly swallowed.

CAUTION: Connecting the power cord

• Most appliances recommend they be placed upon a dedicated circuit; that is, a single outlet circuit which powers only that appliance and has no additional outlets or branch circuits.
• Do not overload wall outlets. Overloaded wall outlets, loose or damaged wall outlets, extension cords, frayed power cords, or damaged or cracked wire insulation are dangerous. Any of these conditions could result in electric shock or fire. Periodically examine the cord of your appliance, and if appearance indicates damage or deterioration, immediately discontinue use of the appliance until the cord is replaced with an exact replacement part by an authorized servicer.
• Protect the power cord from physical or mechanical abuse, such as being twisted, kinked, pinched, closed in a door, or walked upon. Pay particular attention to plugs, wall outlets, and the point where the cord exits the appliance.
• The MAINS plug is used as the disconnect device, and the disconnect device shall remain readily operable.
  • Operating Temperature: 5°C to 45°C
  • Operating Humidity: ≤80%
  • Storage Temperature: -15°C to 45°C
  • Storage Humidity: ≤90%

CAUTION

• Do not attempt to modify this product in any way without written authorization from supplier. Unauthorized modification could void the user’s authority to operate this product.

• It is not recommended to keep a certain still image displayed on the screen for a long time as well as displaying extremely bright images on screen.

• No matter in what circumstances.please keep the TV panel vertically placed.if any tilt.the tilt angle bet ween panel and vertical plane must not exceed 15° (the rule applies to frameless series product).

• It is recommended not to use the product in places where there is oil smoke or steam that may damage the material of this product.

• The power consumption might increase if TV is turned into standby when it is in Apps or network function mode. It will be stabilized in 30 minutes. Alternatively press and hold power button on remote for 3 seconds, TV will go into fully standby and close all functions.

• Figures and illustrations in this User Manual are provided for reference only and may differ from actual product appearance. Product design and specifications may be changed without
  notice.

• Refer to the table below as a guide to the symbols and warnings which may be on your TV.

COMPONENTS

• A Kogan 75” Smart HDR 4K TV
• B Remote control
• C Stand (x2)
• D M4 x 25mm screw (x4)
• E AAA battery (x2)
• F Quick-start guide
• G Warranty card

NOT INCLUDED
Phillips head screwdriver, antenna cable, broadband internet connection.

PRODUCT OVERVIEW

1. 1 HDR 4K LED display screen
2. Remote sensor / Standby light
3. Inputs/Ports
4. Power button

Inputs

ASSEMBLY AND INSTALLATION

BEFORE YOU GET STARTED
Spread cushioning flat to lay the TV on. This will help to prevent damage.

Stand assembly

• Attach stands to base of TV, ensuring L’ and ‘R’ markings on the TV and stands match.
• Insert two 25mm screws for each stand and use Phillips head screwdriver (not supplied) to tighten.

Connect to antenna

• Connect an antenna cable (not supplied) via the ‘ANT’ input port at the back of the TV.
• Ensure the antenna cable is also connected to a working antenna, either via an antenna wall socket in your home, or directly.

USING REMOTE CONTROL / POWER BUTTON

Remote control assembly

• Open the battery compartment cover on the back side.

•  Insert two 1.5V AAA size batteries, making sure to match the polarity markings (+ / -) of the batteries with the diagram inside the compartment.
  Please use Lithium AAA Batteries

• Replace battery compartment cover. for the Remote

WARNINGS

•  One loading of batteries will last for 1 year under normal use.
• If you do not intend to use the remote controller for a long period of time, remove them to avoid damage due to leakage.
• Do not use old and new batteries together.
• The batteries (battery pack or batteries installed) shall not exposed to excessive heat such as sunshine, fire or the like.

Using remote control without bluetooth
Your Android TV remote control has bluetooth capability, but until this is paired with your TV, you will need to ensure the distance between the remote control and the TV is no greater than 8 metres, at an angle of no more that 30 degrees on either side (4a). Point the remote towards the sensor at the front of the TV (this may differ from the illustration).
TIPS
Do not block the path between the sensor and the remote control.

Turning TV on

• Plug the power cord into a suitable power outlet. The standby will display a light, showing that the TV is receiving power.
• Press the POWER (U) button (on your remote or at the bottom of the TV) to turn the TV on.
•  The standby light will turn off when the TV is on.

TURNING TV OFF

• Press the POWER ( ) button on the remote control to enter standby mode.
• To power down the TV completely, unplug the power cord from the power outlet.
• Do not leave your set in standby mode for long periods of time. If you will not use the TV for a long time, it is recommended to unplug the set from both the power outlet and aerial.

REMOTE CONTROL OVERVIEW

1.  Power, press to enter or exit standby mode

2.  Source displays the list of input source channels.

3. Number buttons to select channels or input passwords

4.  Quick Menu to display TV options with optional, adjustable settings

5. SUBT Subtitles to select subtitles

6. EXIT the current interface

7.  Electronic Program Guide DTV mode

8.  Direction buttons for navigating menus and settings

9.  Device preferences show sound and image options under apps
   TV Option show TV Option under live tv
   Settings Display the Settings menu under the home page
   Note: long press to appear soft keyboard

10.  Back to the previous menu

11. OK Enter select the current item or confirm selection, display Channel list in DTV mode

12. to launch the built-in virtual assistant for voice commands

13.  Home to access the home page

14.  Mute to toggle sound on/off

15.  Volume to adiust the volume up or down

16. Program to scroll channels

17. to open app homepage

18. to open app homepage information

19. to open app homepage

20. to open app homepage

21. USB Press to switch to the USB source. within apps

22. Apps Show all installed apps

23.  Teletext to show/hide Teletext (Teletext not available in Australia or New Zealand)

24.  Record in DTV mode;

25.  info displays the current program

26. Audio to select available languages and audio channels.

27. Colour buttons for navigational use

FIRST TIME SETUP

When turning the TV on for the first time, the Welcome screen will appear. Use the and OK buttons to navigate the following options.

• Language and Location
  Select your menu language, and select your country/region from the list.

• Bluetooth
  Your Android TV remote control has bluetooth capabilities. Follow the onscreen prompts to pair the remote with the TV, holding the Volume and Back buttons simultaneously. Your remote’s LED light will flash while pairing, and the TV will display ‘Remote control paired’ when successful. This will allow you to use voice commands with your remote via the Google Assistant button.

• Quickly set up with Android phone
  If you have an Android smartphone, you can easily transfer your phone’s Wi-Fi network and Google account to your TV. If not, select ‘Skip’.

• Select Wi-Fi network
  Your Android TV will automatically scan for wireless networks nearby. Ensure the TV is within range of your wireless modem or router, and have your password handy. Follow the prompts to input your password and connect your TV to your selected network. If you’d prefer to connect an Ethernet cable to connect to the internet, simply insert the cable (not supplied) to the ‘LAN’ input port at the back of the TV(6b, next page), and ensure that it is correctly connected to the internet.

• Google Account sign-in
  Linking your Google Account to your Android TV will allow you to install new apps from the Play store, as well as receive recommendations from Google.

• Terms of Service
  This page will allow you to read each of the Google Terms of Service, Privacy Policy, and Google Play Terms of Service in full, and to accept.

• Choose a name for your TV
  Give you TV a name to help identify it when casting or connecting to it from other devices. Select a preset option or enter a custom name.

• Install additional apps
  Get started with some of our handpicked selections from the Play Store. Following this you will be shown a brief overview of Android TV’s features.

• Password
  Set a default password.

• Select TV mode

  • The ‘home mode’ is optimized for efficient usage for home use. The ‘retail mode’ is optimized for store Demo with fixed settings.

  * Following these options, the Channel Scan screen will appear. Ensure you have an antenna cable connected to the ‘ANT’ input port at the back of the TV (6a).
  * The auto tuning function will search for and save all available free-to-air TV channels. After confirming your settings, the process will automatically begin. Th e number of searched channels will bed displayed on the screen.

SCREEN OVERVIEW

1. Google Assistant
   Click to launch the built-in virtual assistant, which will begin listening for voice commands. Give it a try, ask “What’s the weather today?”

2. Text search
   Enter text manually to search TV apps.

3. System notifications
   This option will only appear when notifications are present.

4. Source
   Access free-to-air channels (‘DTV’) or other input source channels.

5. Internet connection
   This will display as a Wi-Fi or LAN icon, depending on your connection. Select for connectivity options.

6. Settings
   Access the global settings menu.

7. Clock
   Time and date settings can be adjusted in the global settings.

8. Apps
   Access the App Centre to display all installed apps. Free-to-air channels can be accessed under the ‘Live TV’ option.

9. Favourites list
   A customisable list of apps available at a single click.

10. Play next
    Displays the program you are watching or have queued to play next. You can add to this list by long pressing the ok button, then selecting “Add to play next”. If the play next queue is empty, it will not be shown on the home page.

11. Pinned channels
    Show the program list of pinned channels. The order of this list can be adjusted by pressing from the channel icon and selecting the “<>” icon. Empty channels will not be shown on the home page.

12. Customise channels
    Add or remove pinned channels from the home page.

BASIC OPERATION

Selecting channels
There are two ways to select channel:

1. Using number buttons followed by the OK button on the remote control to select channel directly.
   • To select channel 5, press: 5.
   • To select channel 21, press: 2 1 in quick succession.
2. Using buttons on the remote control or on your TV to select channel. When you press the buttons, the TV changes channels in sequence. You will see all the channels that the TV has saved, but will not see channels that were either not saved, or manually erased.

Volume adjustment and mute setup

• Press buttons on the remote control or the TV to adjust the volume of the TV.
  •  To increase the volume, press + button
  •  To decrease the volume, press – button
• Press the Mute button to toggle TV sound on and off. To resume sound when TV is muted, press the Mute button again, or simply press the  button.

Input source

• Input options are accessible directly from the home screen by selecting the Source icon. Press the ok button to confirm your selection.
• Alternatively, you can use the button on your remote control to access the list from any channel or screen.

Colour buttons
In some menus and apps, the remote control’s four colour buttons can be used.

Navigating menus

• Press the Menu button to display the quick menu.
• Press the Navigational buttons to select the desired sub item.
• Press the ok Enter or Navigational button to access the menu of the next level.
• Select More on quick menu list to bring up the full settings menu.
• Press the Back button to return to the previous menu.

NOTE

• When a menu item is greyed out, it means that the item is not available or cannot be adjusted.
• Some items in menus may be hidden depending on modes or signal sources used.

SETTINGS

Quick menu
Options for your TV (picture, Sound,power) can be accessed by pressing the Quick Menu button on your remote control. Use buttons to navigate through the submenus, and buttons to access Channel and Recording/Time Shift options (7a).

Global settings

• To access the global settings menu, simply navigate to the ‘ ’ icon on the Home screen. Here you will find all of the adjustable options for Android TV’s interface, connectivity, and apps.
• In mode you can also press the Settings button on your remote control and use the  buttons to navigate to the Settings option.

QUICK MENU

• Inputs
  List of inputs status.Connected and standby input status will be displayed separately.

• Picture
  Provides video adjustment feature for users. lt allows users to adjust the image or picture quality so that users can enjoy watching T v. User can press up/Down key to select the” Picture Function” that want to adjust.

• Sound
  Locate settings for sound balance, speakers, digital output, SPDIF and more in this submenu.

• Power
  Display power usage and sleep timer options, as well as the option for picture off (audio only) playback.

• Advanced options
  Adjust settings for subtitle, default channel, blue mute and more. Also see system information.

• Settings
  Selecting the settings option here will take you to the Global Settings menu, also accessible via the home screen.

GLOBAL SETTINGS

• Network & Internet
  Here you will find the options for Wi-Fi and Ethernet internet connections.

• Wi-Fi
  Available Wi-Fi networks are listed, with the option to manually add a new network.

• Scanning always available
  Toggle on/off.

• WOW
  Toggle on/off for Wake On Wi-Fi function.

• WOL
  Toggle on/off for Wake On LAN function.

• Ethernet
  The TV will display whether a LAN connection is active or not. If LAN is connected, status will show IP address.

• Proxy settings
  HTTP proxy is used by the browser but may not be used by other apps. Select between no proxy, or manually entering proxy address details.

• IP settings
  Select between DHCP or static.

CHANNEL

• Auto channel update
  Toggle on/off.

• Parental controls
  Enter PIN to access. Here you will find options for blocking channels, restricting content based on ratings, and blocking inputs (TV, AV, and all four HDMIs).

ACCOUNT & SIGN-IN
Here you find the same Google account sign-in screen from the start-up wizard.

APPS

• Recently opened apps
  View all recently used apps.

• See all apps
  Display a list of all installed apps.

• App Permissions
  View and adjust settings for app permissions, special app access, and security & restrictions.

DEVICE PREFERENCES

• About
  View system information.

• Date & Time
  Set clock and date information.

• Timer
  Adjust auto power-on and auto power-off settings.

• Language
  Interface language settings for on-screen display.

• Keyboard
  Adjust keyboard options. Third party keyboards can be added from the Play store. By default, Google’s GBoard keyboard is installed.

• Inputs
  HDMI CEC (Consumer Electronic Control) settings can be adjusted here. Option to rename inputs (for example, ‘HDMI 1’ can be set as ‘Blu-ray’ or even a custom name, which will appear on the source inputs list) are also located in this submenu.

• Power
  Adjust power settings here.

• Picture
  Adjust picture settings here, in more detail than the Quick Menu’s picture mode presets.

• Sound
  Locate settings for sound balance, speakers, digital output, SPDIF and more in this submenu.

• Storage
  View and adjust device storage information and set up external drives for use.

• Home screen
  Adjust options such as enabling video or audio previews, customising channels, and app order for the home screen. You can also view app licenses.

• Retail mode
  Toggle on/off. The ‘home mode’ is optimized for efficient usage for home use. The ‘retail mode’ is optimized for store Demo with fixed settings. By default the TV is set to home mode.

• Google Assistant
  Access options for Google Assistant and voice controls.

• Chromecast built-in
  View license details for Chromecast functionality. By default, Chromecast is enabled for your TV and does not require adjusting.

• Screen saver
  Adjust the screensaver usage and time settings.

• Location
  Enable location settings.

• Usage & diagnostics
  Enable permission to share usage and diagnostic data.

REMOTES & ACCESSORIES
All compatible Bluetooth devices will appear here. You can connect and disconnect from devices here.

Defining favourite channels
This is how to add channels to the Favourite list or remove them:

1. Press [OK] to open the” Channel list” menu.
2. Press [BLUE] to enter the Favorites list Selection menu .
3. Press [OK] ok to add the program to Favourites 1.
4. Press [up and down] to select favorites list, press ok to add favorite programs
5. Press [ok] to cancel adding favorite programs

PVR MODE

NOTE

• Don’t connect or disconnect any USB device while in USB playback mode.
• Ensure all personal data is backed up before inserting USB device into TV. We assume no liability for any loss of data due to malfunction or misuse.
• USB device should have capacity at least 512MB.
• USB device must support USB 2.0 high-speed specification.
• Use only USB storage devices formatted to FAT32.
•  You cannot change channels while recording.
• If the signal is interrupted while recording, the recording will stop until signal is regained.
• While in time-shift mode, do not turn TV off.

Setup

• To use PVR and Timeshift settings, first you must prepare your USB device.
• Ensure you have a USB drive inserted in either of your TV’s USB 2.0 input ports.

• Press the Quick Menu button on your remote control, then the button to scroll down to the Record menu. Select Device Info (8a) to prepare your USB device for PVR or Timeshift functionality.
• Your attached USB device will display on the Device Info list if it is prepared for PVR or Timeshift usage, or both.
• You can also format your device and run speed tests from this menu.

Recording
There are two types of recording: Instant Recording and Schedule Recording. Instant recording can record current TV programmes, while schedule recording can be set to record TV programmes automatically on the day, time, and duration you choose.

Instant recording

• Select the channel you want, then press the Record button on the remote control to start recording.
• To stop the recording, Long press the setting key to enter the soft keyboard, press Stop button to exit the recording

Schedule recording

• Select the Schedule List from the Record menu. Use the navigation buttons to select the desired programme, and press thee Add button to schedule a programme for recording.
• You can schedule several items to record. Enter the Schedule List to view the list of currently scheduled programmes. Different schedules should not overlap and there must be at least a one-minute time gap to set up between two schedules.

Timeshift mode

• With the Timeshift turned on, you may pause and rewind normal TV viewing at any time without missing any of the live broadcast. This can also allow you to create a buffer and skip forward through commercials.
• Under DTV, long press the © setting key to open the soft keyboard, click the
  Pause 8DC to activate Timeshift, The TV stores the channel from the point of view you want to record.  Play will resume from where you left off. Press Stop to exit Timeshift mode. If a USB device dedicated to recording is disconnected, Timeshift files that were saved will automatically be deleted.

Playing recorded files
After recording is complete, press the = Quick Menu button on your remote control, then the v button to scroll down to the Record menu to find the Record List. Here you will find a complete list of your recordings. Press the Yellow colour button to delete any files you no longer require.

MEDIA PLAYBACK
NOTE

• You will need to have an app installed for media playback. We recommend you are welcome to choose your preferred media player from the Google Play store.

• To access media playback mode, insert a USB drive containing files of the following type into the TV’s USB input port. Next, from the Home page, select your preferred media player app. The following file types are supported:

• Alongside flashdrives, the TV’s USB port is also capable of reading from devices such as digital cameras and USB hard disks.

• Recordings saved in PVR mode will also be playable.

WALL MOUNTING

Wall mount kit not included. Steps below are provided as an optional alternative to the supplied base-mounts.

• A Mounting bracket (x2)
• B Shaft sleeve – M8 (x4)
• C M8 x 35mm screw (x4)
• D M6 x 60mm self-tapping screw (x4)
• E Wall anchor (x4)

Optional wall-mounting installation

• Measure and double-check the distance of threaded holes on the back panel of the TV before creating any holes in the wall.
• Use 35mm screws (C) to attach shaft sleeves (B) within the four threaded holes on the back panel of the TV.

• Use a mounting bracket (A) as a guide to mark the positions for the four holes on the wall with a pencil.
• Using a drill, create holes in the marked positions on the wall.
• Insert the four wall anchors into the screw holes in the wall.
• Place the mounting brackets against the wall, aligned with the wall anchors, ensuring the directional arrow is facing upwards.
• Fix the mounting brackets with the 60mm self-tapping screws.
• Attach the TV to the mounting brackets by placing all four shaft sleeves into the larger openings of the brackets, then lowering the TV so that the shaft sleeves “lock” into place within the brackets.
  It is recommended that two people perform step 9h together to ensure the sleeves are properly aligned before the TV is lowered onto the brackets.

NOTE:
Only use wall-mounts that match the same size screws and fittings as those listed on this page. Other methods of wall-mounting have not been tested for this model and can not be guaranteed to safely support the TV.

SPECIFICATIONS

• Audio

  • Speakers 2 x 10W

• Connectivity

  • Ethernet (RJ45) Yes
  • HDMI 2.1
  • HDMI-ARC Yes | HDMI 1
  • HDMI-CEC Yes | HDMI 1, HDMI 2, HDMI 3, HDMI 4
  • USB 2 x USB 2.0
  • Wi-Fi IEEE 802.11b/g/n/ac

• Dimensions
  

  • Distance Between Legs 1591.4mm
  • Without Stand 1672.9 x 958.5 x 94.2mm
  • With Stand 1672.9 x1035.4 x 353.7mm
  • VESA Wall Mount Pattern 400 x 200
  • Weight 26.5kg

• Display

  • Colours 1.07G
  • Computer Supported Resolutions 640×360, 853×480, 1024×576, 1280×720, 1366×768, 1920×1080, 3840×2160 (@60Hz)
  • Contrast Ratio 6000:1
  • Native Aspect Ratio 16:9
  • Refresh Rate 60Hz
  • Resolution 3840 × 2160
  • Response Time 6.5ms
  • Size 75″
  • Viewing Angle 170°170°

• Features

  • EPG Yes
  • HDCP Yes 2.2
  • TV Resolution 4K UHD
  • USB Media Playback Yes
  • USB Media Playback Formats MP., MPEC , Vi, 60, VM AKO60Р) *, AAC,

• Inputs

  • Composite (AV) 1
  • HDMI 4

• Outputs

  • 3.5mm Stereo Audio 1
  • Optical Audio Out 1

• Performance

  • CPU ARM CA53 Quad Core with TEE1.2GHz
  • GPU G52
  • OS Android 11.0
  • RAM B 1.5G
  • Storage Capacity 16GB

• Power

  • Average Consumption 133W
  • Energy Consumption 488kWh per year
  • Energy Rating 6 Star

• Tuning And Signal

  • Tuner Type DVB-T

TROUBLESHOOTING

Common fixes
Many minor issues can be resolved by hard resetting, or power cycling the unit or upgrading the firmware.

• To perform a hard reset, or power cycle, please use the following steps.

  • Unplug it from the main power socket and leave it for 10-15 minutes.
  • Press and hold the power button on the TV for 5 seconds.
  • Connect the TV back to the power and turn it on.

• Poor picture and sound quality

  • Try a different channel
  • Adjust the antenna
  • Check all connections

• No picture or sound in TV status

  • Try another channel
  • Press the TV/AV button
  •  Make sure TV is plugged in
  • Check the antenna connection

• No sound or sound is too low at maximum volume

  • Check the volume settings on any external speakers connected to your television
  • Adjust the TV volume accordingly
  • Check another channel or input
  • Check that MUTE hasn’t been turned on

• Picture rolls vertically
  Check all connections

• No colour, wrong colour or tints

  • Make sure the program itself is broadcast in colour
  • Select the picture menu, then adjust the colour and tint submenus

• Blurred or snowy picture, distorted sound

  • Check direction, location and connections to your antenna
  • Issues may be caused by the use of an indoor antenna (poor signal)

• Remote control malfunctions

  • Replace remote control batteries
  • Check battery terminals
  • Remote is out of range, move closer to TV
  • Remove any obstructions between remote and IR sensor of TV
  • Make sure the power cord to your TV is plugged in and turned on

• Image is not centred on the screen
  Adjust the horizontal and vertical position

• “No Signal” on HDMI source

  • Test the device with a different HDMI cable
  • Plug the device into another HDMI port
  • Try a different device connected to the same cable and port
  • Perform a factory reset on your TV

Care & maintenance

Unplug the television from the power supply before cleaning. Do not use any liquid cleaners or harsh chemicals. Always use a soft, damp cloth.

Cleaning the screen

• Wet a soft cloth in a mixture of lukewarm water and a little fabric softener or dish washing detergent. Wring the cloth until it’s almost dry, and then use it to wipe the screen.
• Make sure the excess water is off the screen, and then let it air-dry before you turn on your TV.

Cleaning the casing
To remove dirt or dust, wipe the TV casing with a soft, dry, lint-free cloth. Please be sure not to use a wet cloth.
For our full TV troubleshooting guide and extended User Manual for this TV, head online to help.kogan.com

References

• Kogan Help Centre

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