AJAX Hub 2 Plus Central Device Alarm System User Manual

AJAX Hub 2 Plus Central Device Alarm System

Product Information

The Hub 2 Plus is a central device in the Ajax security system. It controls the operation of all connected devices and interacts with the user and the security company. The hub reports various security events such as door openings, window breakage, fire or flood threats, and automates routine actions using scenarios. It can send photos from MotionCam / MotionCam Outdoor motion detectors and notify a security company patrol if outsiders enter a secure room. The Hub 2 Plus central unit must be installed indoors only. It requires Internet access to connect to the Ajax Cloud service. The central unit can be connected to the Internet via Ethernet, Wi-Fi, and two SIM cards (2G/3G/4G). Connecting to Ajax Cloud is necessary for configuring and managing the system through Ajax apps, transmitting notifications about alarms and events, and updating the OS Malevich. All data on Ajax Cloud is stored under multilevel protection, and information is exchanged with the hub via an encrypted channel. It is recommended to connect all communication channels to ensure a more reliable connection with Ajax Cloud and to secure against interruptions in the work of telecom operators. The security system can be managed and alarms can be responded to quickly through apps for iOS, Android, macOS, and Windows. Users can choose how they want to be notified of events, such as push notifications, SMS, or calls. If the system is connected to a security company, events and alarms will be transmitted directly and/or through Ajax Cloud to the monitoring station. The Hub 2 Plus supports up to 200 Ajax devices connected, which protect against intrusion, fire, and flooding. It also allows for the control of electrical appliances automatically according to scenarios or manually from an app.

Product Usage Instructions

1. Ensure the Hub 2 Plus central unit is installed indoors only.
2. Connect the central unit to the Internet using Ethernet, Wi-Fi, or two SIM cards (2G/3G/4G).
3. Connect all communication channels to ensure a reliable connection with Ajax Cloud and to secure against interruptions in the work of telecom operators.
4. Download and install the Ajax app on your iOS, Android, macOS, or Windows device.
5. Configure the push notifications settings on your device according to the instructions provided in the user manual.
6. If the system is connected to a security company, ensure proper setup for transmitting events and alarms to the monitoring station.
7. To add devices to the security system, follow the instructions provided in their respective user manuals.
8. To control electrical appliances, use the scenarios feature in the Ajax app or manually control them from the app.

Hub 2 Plus is a central device in the Ajax security system, which controls the operation of all connected devices and interacts with the user and the security company.
The hub reports the opening of doors, breaking of windows, threat of ?re or ?ood, and automates routine actions using scenarios. If outsiders enter the secure room, Hub 2 Plus will send photos from MotionCam / MotionCam Outdoor motion detectors and notify a security company patrol.

Hub 2 Plus needs Internet access to connect to the Ajax Cloud service. The central unit is connected to the Internet via Ethernet, Wi-Fi, and two SIM cards (2G/3G/4G). Connecting to Ajax Cloud is necessary for con?guring and managing the system through Ajax apps, transmitting noti?cations about alarms and events, as well as for updating OS Malevich. All data on Ajax Cloud is stored under multilevel protection, information is exchanged with the hub via an encrypted channel.

Connect all communication channels to ensure a more reliable connection with Ajax Cloud and to secure against interruptions in the work of telecom operators.

You can manage the security system and quickly respond to alarms and notifications through apps for iOS, Android, macOS, and Windows. The system allows you to choose of what events and how to notify the user: by push notifications, SMS, or calls.

• How to set up push notifications on iOS
• How to set up push notifications on Android

If the system is connected to a security company, events and alarms will be transmitted to the monitoring station – directly and/or through Ajax Cloud. Buy Hub 2 Plus central unit.

Functional elements

1. Ajax logo featuring LED indicator
2. SmartBracket mounting panel. Slide it down with force to open
3. Power cable socket
4. Ethernet cable socket
5. Slot for micro SIM 2
6. Slot for micro SIM 1
7. QR Code
8. Tamper button
9. Power button

Operating principle

The hub monitors the security system operation by communicating with connected devices via the Jeweller encrypted protocol. The communication range is up to 2000 m without obstacles (for example, walls, doors, inter-floor constructions). If the detector is triggered, the system raises the alarm in 0.15 seconds, activates the sirens, and notifies the central monitoring station of the security organization and the users. If there is interference at the operating frequencies or when jamming is attempted, Ajax switches to a free radio frequency and sends notifications to the central monitoring station of the security organization and to system users.

What jamming of a wireless security system is and how to resist it
Hub 2 Plus supports up to 200 Ajax devices connected, which protect against intrusion, fire, and flooding, as well as control electrical appliances automatically according to scenarios or manually from an app. To send photos from MotionCam / MotionCam Outdoor motion detector, a separate Wings radio protocol and a dedicated antenna are used. This ensures the delivery of visual alarm verification even with an unstable signal level and interruptions in communication.

All Ajax devices
Hub 2 Plus is running under a real-time operating system OS Malevich. Similar OS control spacecraft systems, ballistic missiles, and car brakes. OS Malevich expands the capabilities of the security system, automatically updating by air without user intervention. Use scenarios to automate the security system and decrease the number of routine actions. Set up the security schedule, program actions of automation devices (Relay, WallSwitch, or Socket) in response to an alarm, pressing of the Button or by schedule. A scenario can be created remotely in the Ajax app.

How to create and configure a scenario in the Ajax security system

LED indication

The Ajax logo on the hub front lights up red, white, or green depending on the status of the power supply and Internet connection.

At least two communication channels — Wi-Fi, Ethernet, or SIM card — are connected| Lights up white
A single communication channel is connected| Lights up green
The hub is not connected to the Internet or there is no connection with the Ajax Cloud server| Lights up red
No power| Lights up for 3 minutes, then blinks every 10 seconds. The color of the indicator depends on the number of the connected communication channels

Aiax account

The security system is configured and controlled through Ajax apps. Ajax applications are available to professionals and users on iOS, Android, macOS, and Windows. The settings of Ajax security system users and the parameters of connected devices are stored locally on the hub and are inextricably linked with it. Changing the hub administrator does not reset the settings of the connected devices. To configure the system, install the Ajax app and create an account. One phone number and email address may be used to create only one Ajax account! There is no need to create a new account for each hub – one account can manage multiple hubs.

Security requirements
When installing and using Hub 2 Plus, strictly adhere to the general electrical safety regulations for using electrical appliances, as well as the requirements of regulatory legal acts on electrical safety. It is strictly forbidden to disassemble the device under voltage! Also, do not use the device with a damaged power cable.

Connecting to the network

1. Remove the SmartBracket mounting panel by sliding it down with force. Avoid damaging the perforated part – it’s essential for the tamper activation in case of hub dismantling!
2. Connect the power supply and Ethernet cables to the appropriate sockets, install SIM cards.
3. Power socket
4. Ethernet socket
5. Slots for installing micro-SIM cards
6. Press and hold the power button for 3 seconds until the Ajax logo lights up. It takes about 2 minutes for the hub to upgrade to the latest firmware and connect to the Internet. The green or white logo color indicates that the hub is running and connected to Ajax Cloud.
7. To connect to the cellular network, you need a micro SIM card with a disabled PIN code request (you can disable it using a mobile phone) and a sufficient amount on your account to pay for the services at your operator’s rates. If the hub does not connect to the cellular network, use Ethernet to configure the network parameters: roaming, AN access point, username, and password. Contact your telecom operator for support to find out these options.

Adding a hub to the Ajax app

1. Turn on the hub and wait until the logo lights up green or white.
2. Open the Ajax app. Give access to the requested system functions to fully use the capabilities of the Ajax app and not to miss alerts about alarms or events.
   • How to set up notifications on iOS
   • How to set up notifications on Android
3. Open the Add hub menu Select the way of registering: manually or step-by-step guidance. If you are setting the system up for the first time, use step-by-step guidance.
4. Specify the name of the hub and scan the QR code located under the SmartBracket mounting panel or enter it manually.
5. Wait until the hub is added. The linked hub will be displayed in the Devices tab

After adding a hub to your account, you become the administrator of the device. Administrators can invite other users to the security system and determine their rights. Hub 2 Plus central unit can have up to 200 users. Changing or removing the administrator does not reset the settings of the hub or connected devices.

Ajax security system user rights

Hub statuses

Icons
Icons display some of Hub 2 Plus statuses. You can see them in the Ajax app, in the Devices menu .

States
States can be found in the Ajax app:

1. Go to the Devices tab O.
2. Select Hub 2 Plus from the list.

The field appears only if a malfunction is detected

Cellular Signal Strength| Shows the signal strength of the mobile network for the active SIM card. We recommend installing the hub in places with the signal strength of 2-3 bars. If the signal strength is weak, the hub will not be able to dial-up or send an SMS about an event or alarm
Battery Charge| Battery level of the device. Displayed as a percentage

How battery charge is displayed in Ajax apps

Rooms

Prior to linking a detector or device to a hub, create at least one room. Rooms are used to group detectors and devices, as well as to increase the information content of notifications. The name of the device and room will be displayed in the text of the event or alarm of the security system.

To create a room in the Ajax app:

1. Go to the Rooms tab .
2. Click Add Room.
3. Assign a name for the room, and optionally attach or take a photo: it helps to find the needed room in the list quickly.
4. Click Save.

To delete the room or change its avatar or name, go to Room settings by pressing .

Connection of detectors and devices

The hub doesn’t support uartBridge and ocBridge Plus integration modules. When adding a hub to your account using the step-by-step guidance, you will be prompted to connect devices to the hub. However, you can refuse and return to this step later.

To add a device to the hub, in the Ajax app:

1. Open the room and select Add device.
2. Name the device, scan its QR code (or enter it manually), select a group (if group mode is enabled).
3. Click Add – the countdown for adding a device will begin.
4. Follow the instructions in the app to connect the device.

Please note that in order to link to the hub, the device must be located within the hub’s radio communication range (at the same protected object).

Hub settings
Settings can be changed in the Ajax app:

1. Go to the Devices tab .
2. Select Hub 2 Plus from the list.
3. Go to Settings by clicking on the icon .

Settings reset
Resetting the hub to the factory settings:

1. Turn on the hub if it is off.
2. Remove all users and installers from the hub.
3. Hold the power button for 30s – the Ajax logo on the hub will start blinking red.
4. Remove the hub from your account.

Events and alarms notifications

The Ajax security system informs the user about alarms and events in three ways: push notifications, SMS, and phone calls. The notification settings can be changed only for registered users.

Types of events| Purpose| Types of notifications
---|---|---
Malfunctions| Loss of connection between the device and the hub

Jamming

Low battery charge in device or hub

Masking Tampering alarm

| Push notifications SMS
Alarm| Intrusion Fire Flood

Loss of connection between the hub and the Ajax Cloud server

| Calls

Push notifications SMS

Events| Activation of W allSwitch , Rela y , Socket| Push notifications SMS
Arming/Disarming| Arming/Disarming entire object or group

Turning on Night mode

| Push notifications SMS

Video surveillance
You can connect third-party cameras to the security system: seamless integration with Dahua, Hikvision, and Safire IP cameras and video recorders has been implemented. You can also connect third-party cameras supporting RTSP protocol. You can connect up to 100 video surveillance devices to the system How to add a camera to the Ajax security svstem

Connecting to a security company
The list of companies that accept the system to the central monitoring station is in the Security companies menu (Devices -* Hub – Settings – Security companies):
Select a security company and click Send Monitoring Request. After that, the security company will contact you and discuss the connection conditions. Or you can contact them yourself (contacts are available in the app) to agree upon a connection. Connection to the Central Monitoring Station (CMS) is implemented via the Contact ID or SIA protocol.

Installation

Prior to installing the hub, make sure that you have selected the optimal location and that it complies with the requirements of this manual! It is desirable that the hub be hidden from direct view. Make sure that the communication between the hub and all connected devices is stable. If the signal strength is low (a single bar), we cannot guarantee a stable operation of the security svstem. Implement all potential measures to improve the signal quality! At the very least, relocate the hub as even repositioning by 20 cm can significantly improve the signal reception. If the device has a low or unstable signal strength, use a radio signal range extender.

When installing and using the device, follow the general electrical safety regulations for using electrical appliances, as well as the requirements of regulatory legal acts on electrical safety. It is strictly forbidden to disassemble the device under voltage! Do not use the device with a damaged power cable.

Hub installation:

1. Fix the SmartBracket mounting panel with bundled screws. When using other fasteners, make sure they do not damage or deform the panel.
2. Attach the hub to the mounting panel. After installation, check the tamper status in the Ajax app and then the quality of the panel fixation. You will receive a notification if an attempt is made to tear the hub off the surface or remove it from the mounting panel.
3. Fix the hub on the SmartBracket panel with bundled screws.

Do not flip the hub when attaching vertically (for example, on a wall). When properly fixed, the Ajax logo can be read horizontally.

Do not place the hub:

• Outside the premises (outdoors).
• Nearby or inside any metal objects or mirrors causing attenuation and screening of the signal.
• In places with high radio interference level.
• Close to radio interference sources: less than 1 meter from the router and power cables.
• Inside any premises with a temperature and humidity beyond the range of permissible limits.

Maintenance
Check the operational capability of the Ajax security system on a regular basis Clean the hub body from dust, spider webs and other contaminants as they appear. Use soft dry napkin suitable for equipment maintenance. Do not use any substances containing alcohol, acetone, gasoline and other active solvents for cleaning the hub. How to replace hub battery

The package includes

1. Hub 2 Plus
2. SmartBracket mounting panel
3. Power cable
4. Ethernet cable
5. Installation kit
6. Starter pack – not available in all countries
7. Quick Start Guide

Technical Specifications

Classification| Security system control panel with Ethernet, Wi-Fi, and dual SIM card support
---|---
Support of detectors with photo verification of alarms| Available
Number of connected devices| Up to 200
Number of connected ReX| Up to 5
Number of connected sirens| up to 10
Number of security groups| Up to 25
Number of users| Up to 200
Video surveillance| Up to 100 cameras or DVRs
Number of rooms| Up to 50
Number of scenarios| Up to 64

Learn more

Central Monitoring Station communication protocols| Contact ID, SIA (DC-09)

CMS software supporting visual alarms verification

Power supply

| 110-240 V with pre-installed battery

6 V with alternative 6V PSU power supply

Built-in back-up battery| Li-Ion 3 А·h

Ensures up to 15 hours of operation when using SIM card only

Energy consumption from the grid| Up to 10 W
Tamper proof| Available, tamper
Radio communication protocols with Ajax detectors and devices| Jeweller — for transmitting events and alarms.

Learn more

Wings — for transmitting photos.

Radio frequency band| 866.0 – 866.5 MHz

868.0 – 868.6 MHz

868.7 – 869.2 MHz

905.0 – 926.5 MHz

915.85 – 926.5 MHz

921.0 – 922.0 MHz

Depends on the region of sale.

---|---
RF output power| 10.4 mW (max 25 mW)
Radio signal range| Up to 2000 m
Communication channels| 2 SIM cards

2G (GSM900/DCS1800 (B3/B8))

3G (WCDMA 850/900/2100 (B1/B5/B8)) LTE (FDD B1/B3/B5/B7/B8/B20/B28)

Wi-Fi (802.11 b/g/n) Ethernet

Operating temperature range| From –10°C to +40°C
Operating humidity| Up to 75%
Size| 163 × 163 × 36 mm
Weight| 367 g
Service life| 10 years

Warranty

The warranty for the “AJAX SYSTEMS MANUFACTURING” LIMITED LIABILITY COMPANY products is valid for 2 years after the purchase and does not apply to the bundled rechargeable battery. If the device does not function properly, we recommend that you first contact the support service as technical issues can be resolved remotely in half of the cases!

Technical support: support@ajax.systems

References

• How to set up alarm push notifications on Android | Ajax Systems Blog
• How OS Malevich updates | Blog Ajax
• OS Malevich — how we made a system that embodies the idea of absolute simplicity | Ajax Systems Blog
• What jamming of a wireless security system is and how to resist it | Ajax Systems Blog
• Connecting Ajax to CMS
• End user agreement - Ajax Systems
• How to connect security cameras to the Ajax security system
• MotionCam - Motion sensor with photo verification of alarms
• Signal range extenders in the security system | Ajax Systems
• Relay — Low current remote control relay with dry contact
• uartBridge — Module for Ajax devices integration with third-party wireless alarms systems
• Ajax WallSwitch — Wireless power relay with energy monitor
• Automation scenarios | Your Ajax security automation
• Software | Ajax Systems
• Warranty - Ajax Systems
• User account types and rights | Ajax Systems Support
• How to set up notifications for the Ajax app on iPhone | Ajax Systems Support
• How battery charge is displayed in Ajax apps | Ajax Systems Support
• What is the direct connection? | Ajax Systems Support
• How to create the Ajax account? | Ajax Systems Support
• What is a tamper | Ajax Systems Support
• Features of photo verification by MotionCam detectors | Ajax Systems Support
• How Ajax notifies users of alerts | Ajax Systems Support
• How to replace Hub battery? | Ajax Systems Support
• Jeweller radio protocol: technology and capabilities | Ajax Systems Support
• 6V PSU for Hub 2/Hub 2 Plus/ReX 2 User manual | Ajax Systems Support
• How to create and configure a scenario in the Ajax system | Ajax Systems Support
• Ajax Translator user manual | Ajax Systems Support
• What is Night Mode and how does it work | Ajax Systems Support
• What is Chime, and how does this function work | Ajax Systems Support

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