Qilive Q.6822 Table Top Freezer User Manual

Q.6822 Table Top Freezer
User Manual Table top freezer
Q.6822

Q.6822 Table Top Freezer

SAFETY INSTRUCTIONS

Before using this product, carefully read these instructions and keep the user manual for future reference.
Warning: It is hazardous for anyone other than authorized service personnel to carry out servicing or repairs which involves the removal of covers. To avoid the risk of an electric shock do not attempt to repair this appliance yourself.
**Warning:** Risk of fire / flammable materials!

1. Do not use electrical appliances such as a hair dryer or heater to defrost your Fridge/Freezer.

2. Containers with flammable gases or liquids can leak at low temperatures.

3. Do not store any containers with flammable materials, such as spray cans, fire extinguisher refill cartridges etc. in the Fridge/Freezer.

4. Do not place carbonated or fizzy drinks in the Freezer compartment. Ice ollies can cause “Frost/Freeze burns”. If consumed straight from the Fridge/Freezer.

5. Do not remove items from the Fridge/Freezer compartment if your hands are damp/wet, as this could cause skin abrasions or “Frost/Freezer burns”. Bottles and cans must not be placed in the Freezer compartment as they can burst when the contents freeze.

6. Manufacturer’s recommended storage time should be adhered to. Refer to relevant instructions.

7. Do not allow children to tamper with the controls or play with the Fridge/Freezer. The Fridge/Freezer is heavy. Care should be taken when moving it. It is dangerous to alter the specification or attempt to modify this product in any way.

8. Do not store inflammable gases or liquids inside your Fridge/Freezer.

9. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.

10. This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.

11. This appliance is intended to be used in household and similar applications such as
    – staff kitchen areas in shops, offices and other working environments;
    – farm houses and by clients in hotels, motels and other residential type environments;
    – bed and breakfast type environments;
    – catering and similar non-retail applications.

12. Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance.

13. This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance.

14. WARNING: Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction.

15. WARNING: Do not use mechanical devices or other means to accelerate the defrosting process, other than those recommended by the manufacturer.

16. WARNING: Do not damage the refrigerant circuit.

17. WARNING: Do not use electrical appliances inside the food storage compartments of the appliance, unless they are of the type recommended by the manufacturer.

18. WARNING: Refrigerating appliances, in particular a refrigerator-freezer Type I, might not operate consistently (possibility of defrosting of contents or temperature becoming too warm in the frozen food compartment) when sited for an extended period of time below the cold end of the temperature range for which the refrigerating appliance is designed.

19. WARNING: The necessity that, for doors or lids fitted with locks and keys, the keys be kept out of the reach of children and not in the vicinity of the refrigerating appliance, in order to prevent children from being locked inside. 20.

20. WARNING: The refrigerant used in your appliance and insulation materials requires special disposal procedures.

21. The refrigerant gas R600a that is contained in the refrigerator is a natural gas. It is not harmful to the environment, but combustible. It is therefore important to transport and install your refrigerator carefully so as not to damage the refrigerant ducts. In the event of a gas leak, avoid contact with nearby flames or fires and ventilate the room.

22. WARNING: When positioning the appliance, ensure the supply cord is not trapped or damaged.

23. WARNING: Do not locate multiple portable socket-outlets or portable power supplies at the rear of the appliance.

24. Children aged from 3 to 8 years are allowed to load and unload refrigerating appliances.

25. To avoid contamination of food, please respect the following instructions:
    – Opening the door for long periods can cause a significant increase of the temperature in the compartments of the appliance.
    – Clean regularly surfaces that can come in contact with food and accessible drainage systems.
    – Clean water tanks if they have not been used for 48 h; flush the water system connected to a water supply if water has not been drawn for 5 days.
    – Store raw meat and fish in suitable containers in the refrigerator, so that it is not in contact with or drip onto other food.
    – Two-star frozen-food compartments are suitable for storing pre-frozen food, storing or making ice cream and making ice cubes.
    – One-, two- and three-star compartments are not suitable for the freezing of fresh food.
    – If the refrigerating appliance is left empty for long periods, switch off, defrost, clean, dry, and leave the door open to prevent mold developing within the appliance.

26. The marking of this device (symbol of a crossed-out dustbin) complies with European Directive 2012/19/EU relating to “used electrical and electronic equipment”. This marking means that this equipment, at the end of its  useful life, cannot be disposed of with other household waste. The user is required to deliver it to operators who collect used electrical and electronic equipment. Collection operators, including local collection points, shops and local  authorities, create an appropriate system for collecting equipment. Appropriate collection of used electrical and electronic equipment helps avoid harmful impacts on human health and the environment, resulting from the presence  of hazardous components, as well as from improper storage and treatment of this equipment.

1.1. ELECTRICAL CONNECTION
? WARNING ?

1. The power cord of this appliance is equipped with a plug which mates with the standard wall outlets to minimize the possibility of electrical shock.
2. Under any circumstances, ensure that the power cord is grounded.
3. This refrigerator appliance requires a standard 220-240 V/AC 50 Hz electrical outlet with grounding.
4. This refrigerator appliance is not designed to be used with an inverter.
5. The cord should be secured behind the appliance and not left exposed or dangling to prevent accidental injury.
6. Never unplug the refrigerator by pulling the power cord. Always grip the plug firmly and pull straight out from the receptacle.
7. Do not use an extension cord with this appliance. If the power cord is too short, have a qualified electrician or service technician install an outlet near the appliance. Use of an extension cord can negatively affect the performance of the unit.
8. Improper use of the grounded plug can result in the risk of electrical shock. If the power cord is damaged, have it replaced by an authorized service center.

1.2. CLIMATE RANGE
The information about the climate range of the appliance is provided on the rating plate. It indicates at which ambient temperature (that is, room temperature, in which the appliance is working) the operation of the appliance is optimal (proper).

Note: Given the limit values of the ambient temperature range for the climate classes for which the refrigerating appliance is designed and the fact that the internal temperatures could be affected by such factors as location of the  refrigerating appliance, ambient temperature and the frequency of door opening, the setting of any temperature control device might have to be varied to allow for these factors, if appropriate.
Note: When operating in an environment other than the specified climate type (i.e., beyond the rated ambient temperature range), the appliance may not be able to maintain the desirable compartment temperatures.

1.3. LOCKS
If your refrigerator is fitted with a lock, keep the key out of reach and not in the vicinity of the appliance to prevent children being entrapped. When disposing of an old refrigerator, break off any old locks or latches as a safeguard.
1.4. FREON-FREE
The Freon-free refrigerant (R600a) and the foaming insulation material (cyclopentane) that is environmentally friendly are used for the refrigerator, causing no damage to the ozone layer and having a very small impact on the global  warming. R600a is flammable, and sealed in a refrigeration system, without leakage during normal use. But, in case of refrigerant leakage due to the refrigerant circuit being damaged, be sure to keep the appliance away from open flames  and open the windows for ventilation as quickly as possible.
1.5. WARNINGS FOR DISPOSAL

• Refrigerant and cyclopentane foaming material used for the refrigerator are flammable. Therefore, when the refrigerator is scrapped, it shall be kept away from any fire source and be recovered by a special recovering company with corresponding qualification other than be disposed by combustion, so as to prevent damage to the environment or any other harm.
• When the refrigerator is scrapped, disassemble the doors, and remove gasket of door and shelves; put the doors and shelves in a proper place, so as to prevent trapping of any child.

1.6. ELECTRICAL INFORMATION
This electrical appliance must be grounded.
This product is equipped with a plug, which is suitable for all houses equipped with sockets meeting the current specifications. If the fitted plug is not suitable for your socket outlets, it should be cut off and carefully disposed of. To avoid a  possible shock hazard, do not insert the discarded plug into a socket. This product complies the EEC directives.

TECHNICAL SPECIFICATIONS

PRODUCT DESCRIPTION

1. Thermostat knob
2.  Flip cover
3. Freezer drawers
4. Adjustable feet

4.1. INSTALLATION LOCATION

1. Ventilation condition
   The position you select for the refrigerator installation should be well- ventilated and has less hot air.
   Do not locate the refrigerator near a heat source such as cooker, and avoid it from direct sunlight, thus guaranteeing the refrigeration effect while saving energy consumption.
   Do not locate the refrigerator in a damp place, so as to prevent the refrigerator from rusting and leaking electricity.
   The result of the total space of the room in which the refrigerator is installed being divided by the refrigerant charge amount of the refrigerator shall not be less than 1m³ (space) / 8g (refrigerant).
   Note: The amount of refrigerant charged for the refrigerator can be found on the nameplate.

2. Heat dissipation space
   When working, the refrigerator gives off heat to surroundings. Therefore, at least 30 mm of free space should be spared at the top side, more than 100 mm on both sides, and above 50 mm at the back side of the refrigerator.
   Dimensions in mm:**** W| D| H| A| B| C(°)| E| F
   ---|---|---|---|---|---|---|---
   470| 509| 845| 900| 975| 125±5| 50| 100

Note: Figures 1 and 2 only illustrate the space demand of the product.

3. Level ground
   Place the refrigerator on the solid and flat ground (floor) to keep it stable, or else, it will give rise to vibration and noise. When the refrigerator is placed on such flooring materials as carpet, straw mat, polyvinyl chloride, the solid  backing plates should be applied underneath the refrigerator, so as to prevent color change due to heat dissipation.
   Unobstructed ventilation shall be maintained around the appliance or in an embedded structure.

4.2. PREPARATIONS FOR USE

1. Leveling
   Make sure to level your refrigerator/freezer using the front leveling feet. If not level, the door gasket sealing performance will be affected, or even it may lead to the operating failure of your refrigerator/freezer.

2. Cleaning
   Confirm the accessory parts inside the refrigerator and wipe the inside with a soft cloth.

3. Standing time
   After the refrigerator is properly installed and well cleaned, do not switch it on immediately. Make sure to energize the refrigerator after more than 1 hour’s standing, so as to ensure its normal operation.

4. Power-on
   Insert the plug into the solid socket to start the compressor. After 1 hour, open the refrigerator door, if the temperature inside the refrigerator compartment drops obviously, it indicates the refrigeration system is working normally.

5. Storage of food
   After the refrigerator runs for a period of time, the internal temperature of the refrigerator will be automatically controlled according to the user’s temperature setting. After the refrigerator is fully cooled, put in foods, which usually  need 2~3 hours to be fully cooled. In summer, when the temperature is high, it takes more than 4 hours for the foods to be fully cooled (Try to open the refrigerator door as less as possible before the internal temperature cools  down).
   If the refrigerator is installed in the moisture place, make sure to check whether the ground wire and leakage circuit breaker are normal. If vibration noises are produced due to the refrigerator contacting the wall or if the wall gets  blackened by air convection around the compressor, move the refrigerator away from the wall. Setting up the refrigerator may cause jamming noise or image chaos to the mobile phone, fixed-line telephone, radio receiver, television  surrounding it, so try to keep the refrigerator as far away as possible in such case.

USE

5.1. START
This refrigerating appliance is not intended to be used as a built-in appliance.

1. Turn the thermostat knob to the “2” position, and plug the freezer into the wall outlet. The compressor will begin to run.
2. After 30 minutes of operation, check to ensure that the freezer is cold.

Temperature control

1. The temperature control (thermostat knob) is located near the top of the unit.
2. Turning the thermostat knob adjusts the temperature of the freezer.
3. The marks on the knob represent different settings. Setting “1” is the warmest and setting “4” is the coolest.
4. The recommended setting is “2” for normal operating conditions.
   After the freezer is in place it needs to be left idle for 4 hours. This allows time for the coolant to settle. Do not turn on the freezer during this period.

5.2. INSTRUCTIONS FOR FOOD STORAGE

• Do not put too many or too weight foods inside the refrigerator. Keep enough space between foods; if too close, the cold air flow will be blocked, thus affecting the refrigeration effect.
• Do not store excessive or overweight foods, to avoid the shelf from being crushed.
• When storing the foods, keep a distance away from the inner wall; and do not place the water-rich foods too close to the refrigerator rear wall, lest they get frozen on the inner wall.

Freezer mode
Long-term storage of foods: The freezer compartment, where the temperature is generally controlled below -18 °C, is suitable for the preservation of foods for a long term, but the shelf life indicated on the food packages should be abided  by. Freezer drawer: Used for the frozen food storage. For the mass pieces of meat or fish, cut them into smaller ones, pack them up separately with the fresh-keeping bags, and distribute them evenly in the drawer.

• Allow the hot foods to cool down to the room temperature before putting them in the freezer compartment.
• Do not put a glass container with liquid or any canned liquid that is sealed in the freezer compartment, so as to avoid burst due to volume expansion after the liquid gets frozen up.
• Divide the food into appropriately small portions.
• You’d better pack the food up before freezing it, and the packing bag should be dry, in case the packing bags are frozen together. Foods should be packed or covered by suitable materials that are firm, tasteless, impervious to air and  water, non-toxic and pollution-free, to avoid cross-contamination and transfer of odor.

Tips for shopping the frozen foods

1. When you are buying frozen food, look at the storage guidelines on the packaging. You will be able to store each item of frozen food for the period shown against the star rating. This is usually the period stated as “Best to use them
   before×”, found on the front of the packaging.

2. Check the temperature of the frozen food cabinet in the shop where you buy the frozen foods.

3. Make sure the frozen food package is in perfect condition.

4. Always buy frozen products last on your shopping trip or visit to the supermarket.

5. Try to keep frozen food together whilst shopping and on the journey home, as this will help to keep the food cooler.

6. Don’t buy frozen food unless you can freeze it straight away. Special insulated bags can be bought from most supermarkets and hardware shops. These keep the frozen foods cold longer.

7. For some foods, thawing before cooking is unnecessary. Vegetables and pasta can be added directly to boiling water or steam cooked. Frozen sauces and soups can be put into a saucepan and heated gently until thawed.

8. Use quality food and handle it as little as possible. When foods are frozen in small quantities, it will take less than for them to freeze up and thaw.

9. Estimate the amount of foods to be frozen up. When freezing large amounts of fresh food, adjust the temperature control knob to the low mode, with the freezer temperature lowered. So, foods can be frozen up in fast manner, with  the food freshness well kept.

How to use the ice-making box
Place the ice-making box in the upper position of the freezer compartment, so that it ices up as soon as possible.
Storing frozen food

• All frozen food you purchase should be placed in the freezer as soon as possible to avoid them from defrosting and spoiling.
• All storage recommendations printed on the packaging of frozen food by the manufacturer should always be followed.
• When using the freezer for the first time or after defrosting, set the thermostat knob to the maximum position for at least 2 hours before introducing food to be stored, and then re-adjust it to the normal position.

5.3. ENERGY-SAVING TIPS

• Install the fridge or freezer in a cool place out of direct sunlight and away from cookers, heaters, dishwashers or any hot air emitting items.
• Do not set the freezer temperatures lower than necessary. Set the internal temperature within the correct range e.g. adjust the thermostat at middle position -18°C in the freezer respectively.
• Let pre-cooked foods cool down before placing them in the fridge or freezer is will prevent the internal temperature of the fridge from rising.
• Keep your freezer full, but not over crowded. Try to leave about 20% free space for air circulation.
• To prevent cold air escaping, limit the frequency of opening door. When retuning from shopping, sort foods to be kept in your freezer before opening the door. Only open the door to put food in o keep it out.
• Make sure the door seal is clean and in good condition. It should hold a piece of paper tightly in place when shut.
• Defrost regularly or when ice is more than 5mm thick. Thick ice covering the inner sides significantly increases energy use.
• The combination of the drawers, baskets and shelves shown in the device description is optimal for efficient energy savings. Changing the combination proposition could alter the efficiency.

DOOR REVERSAL

1. Make sure that your refrigerator is unplugged.
2. Remove the hinge cover and upper hinge from the top right side of the cabinet. Remove the screw hole cover from the top left side of the cabinet.
3. Remove the freezer compartment door from the cabinet.
4. Remove the screws that secure the lower hinge to the right side of the cabinet, then remove the hinge. Remove the adjustable foot on the left side.
5. Remove the adjustable foot on the lower hinge shaft, and remove the washer and nut.
6. Turn the lower hinge by 180°.
7. Install the washer and nut into the hole on the pin shaft, and then install the adjustable foot.
8. Install the lower hinge on the left side of the cabinet. Install the adjustable foot at the right.
9. Remove the screw that secures the door stop from the bottom right of the freezer compartment door, then remove the door stop and install to the bottom left side.
10. Install the freezer compartment door.
11. Move the door bushing from the top right side of the freezer door to the top left side of the door. And move the left hole cover to the right side.
12. Secure the upper hinge to the top left side of the cabinet with the three screws you removed previously. Before you tighten the upper hinge screws, make sure that the top of the door is level with the cabinet and that the rubber gasket makes a good seal.
    Note: Ensure the rubber gaskets are making a good seal with the cabinet all the way around the doors before tightening the hinge screws.

MAINTENANCE AND CLEANING

Before cleaning, unplug the power plug first. Do not plug in or plug out the plug with wet hand, because there is a risk of electric shock and injury. Do not spill water directly on the refrigerator, to avoid rust, electricity leakage and accidents. Do not stretch your hands into the bottom of the refrigerator, since you might be scratched by sharp metal corners.

7.1. CLEANING

• The food residuals in the refrigerator are liable to produce bad odor, so the refrigerator must be cleaned regularly. The fresh food compartment is usually cleaned once a month.
• Remove all shelves, crisper box, bottle racks, cover board, and drawers etc., and clean them with a soft towel or sponge dipped in warm water or neutral detergent.
• Clear off the dusts accumulated on the rear panel and side plates of the refrigerator often.
• After using detergent, be sure to rinse it with clean water, and then wipe it dry. Do not use bristle brush, steel wire brush, detergent, soap powder, alkaline detergent, benzene, gasoline, acid, hot water and other corrosive or soluble items to cleanse the cabinet surface, door gasket, plastic decorative parts, etc., so as to avoid damage.
  Carefully wipe dry the door gasket, clean the groove using a wooden chopstick wrapped with cotton string. After the cleaning, fix the four corners of the door gasket first, and then embed it segment by segment into the door groove.

Interruption of power supply or failure of the refrigerating system

• Take care of the frozen foods in the event of an extended non-running of the refrigerating appliance (such as interruption of power supply or failure of the refrigerating system).
• Try to open the refrigerator door as less as possible, in this way food can be safely and freshly kept for hours even in hot summer.
• If you get the power outage notice in advance:
  a. Adjust the thermostat knob to the high mode an hour in advance, so that foods get fully frozen (Do not store new food during this time!). Restore the temperature mode to the original setting when power supply becomes normal
  in a timely manner.
  b. You can also make ice with a watertight container, and put it in the upper part of the freezer, so as to extend the time for fresh food to be stored.
  Note: Once the refrigerator is used, you’d better use it continuously; and under normal circumstance, do not stop its use, so as not to affect the service life.

7.2. DEFROSTING
After a period of use, a thin layer of frost will be formed on the freezer compartment inner wall (or evaporator) surface, which may affect the refrigeration effect if exceeding 5mm in thickness. In such case, you need to gently scrape the  frost off using an ice scraper rather than the metal or sharp hardware. Frosts need to be cleared off every 3 months or so, and if the normal use of drawers and normal access of foods are affected by frosting, make sure to remove the frosts  in a timely manner. Follow the following steps to remove frosts:

1. Take out the frozen foods, shut off the mains power supply, open the refrigerator door, and gently remove the frosts from the inner wall with an ice scraper. To speed up the thawing process, you are suggested to place a bowl of hot  water inside the refrigerator/freezer, and when the solid ice frosts become loose, use an ice scraper to scrape them off and then take them out.
2. After defrosting, clean the refrigerator/freezer inside, and switch on the power supply.

7.3. SAFETY-CHECK AFTER MAINTENANCE

• Is the power cord broken or damaged?
• Is the power plug firmly inserted into the socket?
• Is the power plug abnormally overheated?

Note: Electric shock and fire accident may be caused in case the power cord and plug is damaged or stained by dust. If any abnormality, please unplug the power plug and get in contact with the vendor.
How to disassemble the parts
Shelf: Hold one end of the shelf, and lift it up while pulling it outward.
Flip cover: Keep the flip cover in the vertical direction, align it with the rotating shaft opening on the right side, and pull it outward to remove it;
During use of the refrigerator, do not close the door when the flip cover is opened, to avoid damaging the refrigerator door!

7.4. MOVING THE REFRIGERATOR/FREEZER

• Location
  Do not place your refrigerator/freezer near a heat source, e.g. cooker, boiler or radiator. Avoid it from direct sunlight in out-buildings or sun lounges.

• Leveling
  Make sure to level your refrigerator/freezer using the front leveling feet. If not level, the refrigerator/freezer door gasket sealing performance will be affected, or even it may lead to the operating failure of your refrigerator/freezer.
  After locating the refrigerator/freezer in position, wait for 4 hours before using it, so as to allow the refrigerant to settle.

• Installation
  Do not cover or block the vents or grilles of your appliance.

7.5. VACATION TIME

• If the appliance will not be used for long periods, turn it off first, and then unplug it from the wall outlet.
• Take out all foods.
• Clean and dry the interior thoroughly. To prevent odor and mold growth, leave the door ajar: block it open or have the door removed if necessary.
• Keep the cleaned appliance in a dry, ventilated place and away from the heat source, place the appliance smoothly, and do not place heavy objects on top of it.
• The unit should not be accessible to child’s play.

TROUBLESHOOTING

You may try to solve the following simple problems by yourself. If they cannot be solved, please contact the after-sales department.

• Are breakers and fuses blown?
• Power outage or circuit tripped?| • Re-plug.
Abnormal noise| • Is refrigerator stable?
• Does refrigerator reach the wall?| • Adjust refrigerator’s adjustable feet.
• Move the refrigerator further away from the wall.
Poor refrigerating efficiency| • Do you put hot food or too much food?
• Do you open the door frequently?
• Do you clip food bag to the seal of door?
• Direct sunlight or near a furnace or stove?
• Is it well-ventilated?
• Temperature setting is too high?| • Put food into refrigerator when hot food becomes cool.
• Check and close the door.
•  Remove the refrigerator from the heat source.
• Increase the distance to maintain good ventilation.
• Set to the appropriate temperature.
Odor| •  Any spoiled food?
• Do you need to clean refrigerator?
• Do you pack food of strong flavors?| • Throw away spoiled food.
• Clean the refrigerator.
• Pack food of strong flavors.

Note: If the above descriptions are inapplicable to troubleshooting, do not disassemble and repair it yourself. Repairs carried out by inexperienced persons may cause injury or serious malfunctioning. Contact the local store where your  purchase was made. This product should be serviced by an authorized engineer and only genuine spare parts should be used.
The ordered parts in the following table can be acquired from channel __:

Ordered Part| Provided by| Minimum Time Required for Provision
---|---|---
thermostats| Professional maintenance personnel| At least 7 years after the last model is launched on the market
temperature sensors| Professional maintenance personnel| At least 7 years after the last model is launched on the market
printed circuit boards| Professional maintenance personnel| At least 7 years after the last model is launched on the market
light sources| Professional maintenance personnel| At least 7 years after the last model is launched on the market
door handles| Professional repairers and final users| At least 7 years after the last model is launched on the market
door hinges| Professional repairers and final users| At least 7 years after the last model is launched on the market
trays| Professional repairers and final users| At least 7 years after the last model is launched on the market
baskets| Professional repairers and final users| At least 7 years after the last model is launched on the market
door gaskets| Professional repairers and final users| At least 10 years after the last model is launched on the market

Dear customer,

1. If you want to return or replace the product, please contact the store where you buy. (Remember to bring the purchase invoice)
2. If your product malfunctions and needs repair, please contact after-sales service provider.

Product Data Sheet concerning (EU) 2019/2019
The product data sheet for your appliance can be found online if you wish to download a copy.
Go to https://eprel.ec.europa.eu/ and enter the model identifier for your appliance to download the data sheet.
The model identifier for your appliance can be found on the rating plate at the rear/ inside of the appliance.

GUARANTEES

Guarantees and limitations of liability
Products are guaranteed for a period of 36 months from the date of purchase, or from the date of delivery to the customer’s home. Depending on the country, this guarantee consists of 24 to 36 months of validity for the legal compliance guarantee.
For countries that only implement a 24-month legal compliance guarantee, a 12-month commercial guarantee is applied at the end of the first guarantee, and supplements it.
Guarantee application procedure
For the legal compliance guarantee
Please consult your retailer for information and/or to refer to their GTCs (General Terms and Conditions of Sale).
For the commercial guarantee
Please go to the reception desk at your place of purchase with your proof of purchase (e.g. sales receipt), the product and the accessories it came with, and its original packaging, for all countries other than France. It is important to have  the date of purchase, the model and the serial number or IMEI number to hand (this information is usually indicated on the product, packaging, or on your proof of purchase). You’ll need to bring back the product with the accessories  needed for its correct functioning (power supply, adapter, etc.). If your claim is covered by the guarantee, the after- sales service may, within the limits of local law, either:

• Repair or replace faulty parts.
• Exchange the returned product with a product that has, at the least, the same features and that offers equivalent performances.
• Refund the product at the price stated on the proof of purchase.
  Repaired or replaced products may include new and/or reconditioned hardware and components.

Commercial guarantee exclusions:

• Damages or problems caused by improper use, accident, tampering/modification or an unsuitable current or voltage connection.

• Use or storage conditions which are detrimental to the good conservation of the appliance (oxidation, corrosion), use of energy, use or installation non-compliant with the manufacturer’s instructions, or negligence or use of peripherals, software or consumables which are unsuitable.

• Professional or collective, industrial or commercial use of the product.

• Products that have been modified, or which have damaged, altered, erased or oxidized guarantee seals or serial numbers.

• Replaceable batteries and accessories are guaranteed for 6 months.

• Battery failure, caused by overcharging or by failure to follow the safety instructions set out in the manual.

•  Cosmetic damage, including scratches, bumps or vandalism.

• Damage caused by any servicing operations carried out by non-authorised persons.

• Faults caused by normal wear and tear or the normal ageing of the product: seals, filters, accessories, vacuum
  cleaner brush and hose, lamps, overhead projector lamps, washing machine paddles, etc.

• Software updates as a consequence of changes to network settings.

• Damage caused by elements external to the appliance (foreign bodies, insects, etc.).

• The contents of the devices – freezer, washing machine, etc. (food, clothing, etc.)

• Product failure caused by the use of third-party software to modify, change, adapt or alter the product as is.

• Product failure resulting from its use without the accessories supplied with the product or approved by the Manufacturer.

• Parts for normal wear and tear or damage from use: tire, inner tube, brake, etc.

The customer is responsible for regularly backing up the data contained on their hard disk or in the internal memory of their device, and this before any claim is submitted.
Auchan cannot be held liable for the loss or destruction of stored data, nor may it be held liable for damage caused to software resulting from, in particular, a restoration or a breakdown.
Similarly, Auchan is not required to check that SIM/SD cards have been removed from returned products.
Under no circumstances shall the provisions set out above reduce or eliminate: the legal guarantee referred to above, and the manufacturer’s commercial guarantee, if applicable (see guarantee form).

<https://eprel.ec.europa.eu/qr/1468796>

600129822
BD-64QR
SAS 01A, 200, rue de la Recherche, Le Colibri BP 169, 59650
Villeneuve d’Arcy, France www.auchan-retail.com/contact
Made in China

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