VIVO MOUNT-E-UP65A Remote Control Instruction Manual
- June 4, 2024
- Vivo
Table of Contents
MOUNT-E-UP65A Remote Control
**Instruction Manual
**
MOUNT-E-UP65A Remote Control
SKU: MOUNT-E-UP65A Remote Control
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and specifications related to this product.
https://vivo-us.com/products/mount-e-up65a
GET IN TOUCH Monday-Friday from 7:00am-7:00pm CST
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help@vivo-us.com| www.vivo-us.com
Chat live with an agent!| 309-278-5303
WARNING!
If you do not understand these directions, or if you have any doubts about the
safety of the installation, please call a qualified technician. Check
carefully to make sure there are no missing or defective parts.
Improper installation may cause damage or serious injury. Do not use this
product for any purpose that is not explicitly specified in this manual and do
not exceed weight capacity. We cannot be liable for damage or injury caused by
an improper mounting, incorrect assembly, or inappropriate use.
BUTTON FUNCTIONS
REMOTE CONTROL OPERATING INSTRUCTIONS
Install two AAA batteries (not included) in the remote. Plug the mount in. The
amount will beep once. Use a pencil or other thin tool to press the button on
the front of the mount’s control unit, then press the SET button on the
remote. The control unit will beep repeatedly for about 10 seconds. The mount
is ready for operation when the beeping stops.
UPWARD/DOWNWARD MOVEMENT
Press and hold the up button to raise the TV. Press and hold the down button
to lower the TV.
SAVE AND RECALL MEMORY
To save a certain location to memory, press and hold the mem1 or mem2 button
for 3 seconds. The amount will beep, indicating the position has been saved to
memory. To recall memory locations, press the ( 1 ) or ( 2 ) button. The TV
mount will automatically adjust to saved memory locations 1 or 2.
RETRACT TO LOWERED (DEFAULT) POSITION
To fully lower the mount into the cabinet, press the OK button. Press the OK
button again to stop the movement if needed.
LOWEST HEIGHT LIMIT SETTING
Short press the button five times, after each press you will hear a beep, and
at the fifth press two beeps. This indicates the current height is now saved
as the lowest height setting. The lowest height limit will be erased should
the remote control be reset.
REPLACING THE REMOTE CONTROL
If the original remote has been lost, please contact us for a new one. To pair the replacement remote with the mount:
- Use a thin tool (such as a paperclip) to press the small button on the front of the mount’s control unit. The control unit will beep once.
- Press the SET button on the replacement remote. The control unit will beep repeatedly for 10 seconds to indicate that the remote is being programmed to the unit. When the beeping has stopped, the mount will be ready for operation.
RESETTING THE MOUNT
If the TV mount operates abnormally, it may be necessary to perform a reset of
the mount.
To reset the TV mount, unplug the mount from power for 10 seconds and plug it
back in. Hold the OK button for 3 seconds. The amount will lower to the
minimum position, stop, then raise slightly. The unit will then beep twice if
the reset was successful.
To clear the memory, use a thin tool (such as a paperclip) to press the small
button on the front of the mount’s control unit. The unit will beep once.
Press and hold the button again for 5 seconds or until the mount beeps again
to confirm clearing.
Note: The memory clearing process may also be necessary if replacing the
remote control)
TROUBLESHOOTING
| PROBLEM | SOLUTION |
|---|---|
| The Mount Will Not Operate | 1. The system may be in an error state. If the |
unit beeps 3 times after pressing a button, reset the mount.
2. The system may be overheating. If the mount beeps four times after
pressing a button, allow cooling for 18 minutes.
3. The remote may not be paired with the mount. Refer to REPLACING THE REMOTE
CONTROL.
4. Check to make sure the power cable is plugged in.
Abnormal Operation| 1. Reset the TV mount. Refer to RESET MOUNT.
Remote Control Range is Too Short| 1. Replace the batteries. If the problem
is not resolved, please contact us to replace the remote control.
2. Ensure the remote is being used within 30 feet (10m) of the mount.
The TV Mount Stops Moving| 1. Ensure there are no cables or objects
preventing the mount from moving.
2. The TV weight may exceed the 77lb (35kg) weight limit.
3. The motor cable may be damaged. Reset the mount. If the problem continues,
contact us for replacement.
Abnormal Operation| 1. Please contact us to replace the product.
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LAST UPDATED: 09/17/2021
REV1.1
Open Monday – Friday 7:00 am – 7:00 pm CST, our dedicated support team can offer immediate assistance with rapid response times. If any parts are received damaged or defective, please contact us. We are happy to replace parts to ensure you have a fully functioning product.
309-278-5303
AVG. RESOLUTION TIME (within office hrs): 5M 4S
www.vivo-us.com
Chat live with an agent!
AVG. RESOLUTION TIME (within office hrs): < 15 M
help@vivo-us.com
AVG. RESPONSE TIME (within office hrs): 1HR 8M
– 23% within < 15m
– 38% within < 30m
– 61% within < 1hr
– 83% within < 2hr
– 92% within < 3hr
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Documents / Resources
| VIVO
MOUNT-E-UP65A Remote
Control
[pdf] Instruction Manual
MOUNT-E-UP65A, Remote Control, MOUNT-E-UP65A Remote Control, Control
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