GE CSWONBLPWF1NN/ST1P Lighting CYNC Smart Light Switch Installation Guide

GE CSWONBLPWF1NN/ST1P Lighting CYNC Smart Light Switch

WARNING: RISK OF ELECTRIC SHOCK
This product installation requires handling 120-volt wiring. Follow each step carefully. If any concerns handling wiring, hire a qualified electrician. Ensure all work meets applicable local and national codes.

Simple DIY Set Up

• STEP 1
  Install your Smart Switches

• STEP 2
  Download the Cync App, powered by Savant, on your smartphone

• STEP 3
  Add your Smart Switches to the Cync App

For set-up help, visit gelighting.com/cync
GE and C by GE are trademarks of General Electric Company. Used under trademark license. Amazon, Alexa, and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Google and other related marks and logos are trademarks of Google LLC.

Compatibility Requirements

• Rating 120V AC 60Hz

• The neutral wire is not required
  (Wire is usually white or grey and is not required)

• The ground wire is required
  (Wire is usually green, green with a yellow stripe, or copper)

• Wi-Fi 802.11 b/g/n @ 2.4 GHZ is required

• Works with halogen, incandescent, and LED bulbs, including C by GE and Cync Smart Bulbs

• Not for use with ceiling fans

• LED up to 150 Watts

• Incandescent/halogen up to 450 Watts

• Minimum Load 15 Watts

• If you are using less than 15 Watts, non-dimmable LED bulbs, or C by GE and Cync Smart Bulbs on the circuit, you will need to use the included Bulb Adaptor

• Use the optional Fixture Adaptor (available separately) where the Bulb Adaptor will not fit. Contact Customer Support at 1-844-302-2943 for details.

Visit gelighting.com/cync for 3-way installation instructions and how-to videos.

Let’s Do It

INCLUDED

Wire Labels

YOU’LL NEED

You Got This!

And we’re here to help. For in-depth instructional videos and a guided tour through the installation, go to gelighting.com/cync

NOTE
Please make sure your system is up-to-date, and you update the firmware when prompted for the best experience.

• Installing C by GE or Cync Smart Switches on a 3-Way or Multi-Way circuit requires ALL switches on the same circuit to be a C by GE or Cync Smart Switch. 3-Way circuits can vary depending on the method used at the time the home was wired.
• These instructions are based on the most commonly used method.
• If your wiring does not line up with these instructions, we recommend contacting Customer Service before removing wires from the existing switch. Although our team is trained to help with these installs, there are some situations that could require help from a licensed electrician. For the best result when calling support, be prepared to provide the customer service team with photos of the wiring so the switch terminals and wires can be identified.

NOTE
When installing 3-Wire Switches or Dimmers, your traveler wires can be used interchangeably. In this example, we’ll use the red traveler with line and the black traveler with load.

BEFORE YOU DO ANYTHING!

Turn Off the Power!

• STEP 1
  Turn off the power for the switch located at the circuit breaker box.

• STEP 2
  Remove wall plates and mounting screws for both switches you are replacing.

• STEP 3
  Gently pull switches out from their boxes so the wiring can be viewed.

• STEP 4
  Test the wires with a voltage tester to ensure the power is off. If multiple switches are in the same box, test them as well. Additional breakers may need to be turned off.

Check for Compatible Wiring

• STEP 1
  Do not disconnect any wires at this stage. We recommend taking a picture of your wiring before proceeding for future reference.

• STEP 2
  Wiring colors may vary. In this diagram, the ground is green. The red and black wires connected to brass terminals are traveler wires. The wires connected to the black (common) terminals are the line and load (we’ll identify which one is which in “Identify the Line and the Load”).

• STEP 3
  If all necessary wiring is present, you can proceed with the installation. Wiring should look similar to the images pictured left.

Restore Power

• STEP 1
  Restore power to the switches at the circuit breaker box.

• STEP 2
  Because the wires are now disconnected and exposed, be careful not to touch the wires with anything but a voltage tester.

Identify the LINE and LOAD

STEP 1
Make sure that the light is off. Then, check the black common terminals on both switches using a voltage tester. One of them should test positive for voltage, and the other one should not.

Wire that has voltage = LINE
Wire that doesn’t have voltage = LOAD

The wire box that houses your line wire will be your line side box/switch, while the box that houses your load wire will be your load side box/switch.

Turn off the power for the switch location at the circuit breaker box.

Stop!
What type of bulbs do you plan to use? You may need to install a Bulb Adaptor

Some installations require the included Bulb Adaptor to maintain Wi-Fi connectivity and to ensure your switch and bulbs work together.

If your switch circuit includes a load of at least 15 Watts:

If your switch circuit does NOT include a load of at least 15 Watts:

Installing the Bulb Adaptor

STEP 1
Twist the Bulb Adaptor onto the base of the medium-base (E26) light bulb.

STEP 2
Screw the bulb and Adaptor into the fixture.

NOTE
Only one Bulb Adaptor is needed per switch, even if there are multiple light bulbs on the circuit. If installing in a recessed can application, you may need to adjust the recessed can depth to ensure the bulb is flush.

If the Bulb Adaptor does not fit your bulb or fixture, you have other options:

• Replace your lights with incandescent, halogen, or dimmable LED light bulbs that meet the 15 Watt minimum load requirement. See a list of compatible bulbs at gelighting.com/cync
• Install our Fixture Adaptor to the actual fixture in the ceiling. For install instructions and where to get a C by GE or Cync Fixture Adaptor (available separately), contact Customer Support at 1-844-302-2943

Identify and Label Wires

Before disconnecting the wires from the switch, identify each wire and use the provided labels as needed.

Line
Based on “Identify the Line and the Load,” label the LINE wire that did test positive for voltage.

Load
Based on “Identify the Line and the Load,” label the LOAD wire that did not test positive for voltage.

Neutral
Standard switches do not require them, but the neutral wires may be present in the box. C by GE or Cync 3-Wire Smart Switches and Dimmers do not require neutral wires to operate. If neutral wires are present in the junction box, cap the neutral wires and do not connect to the C by GE or Cync Smart Switches or Dimmers.

Ground
These are usually an individual or a group of bare copper or green wires that are sometimes connected to the green ground terminal of the original switch. If not connected to the original switch, they should be in the back of the box.

Travelers
The traveler wires are connected to the brass screws on the original switches. These wires are in the same sheathed cable and should be different colors that can vary between black, white, or red. One of these wires will be used to provide power to the C by GE or Cync Smart Switch on the load side of the circuit. C by GE or Cync 3-Wire Smart Switches require both travelers to be used.

Install the Smart Switches

Now that you have successfully identified each wire, you can disconnect the wires and remove the original switches.

Line Side

• STEP 1
  Connect the LINE wire and one of the TRAVELER wires from the wall to the black LINE wire on the C by GE or Cync Smart Switch. In this example, we used the red traveler, but you can use either one.

• STEP 2
  Connect the second remaining TRAVELER wire from the wall to the black LOAD wire on the C by GE or Cync Smart Switch. For our example, we’ll use the black traveler.

• STEP 3
  Connect the GROUND wire from the wall to the green GROUND wire on the C by GE or Cync Smart Switch.

Load Side

• STEP 1
  Connect the same TRAVELER you connected to LINE on the first switch to the LINE wire on this switch. We used the red wire in our example.

• STEP 2
  Connect the LOAD wire from the wall and the same TRAVELER that we connected to the LOAD on the first switch to the LOAD on this switch. We used the black traveler in our example.

• STEP 3
  Connect the GROUND wire from the wall to the green GROUND wire on the C by GE or Cync Smart Switch.

USING WIRE NUTS

1. Insert wires into wire nut.
2. Turn wire nut clockwise.
3. Pull gently on wires to test connection.

Secure the Smart Switches

• STEP 1
  Neatly push the wires back into the boxes.

• STEP 2
  Using the screws provided, secure the switch to the wall until level and flush.

• STEP 3
  Using the screws provided, secure the faceplate bracket.

• STEP 4
  Snap the faceplate cover onto the bracket.

• STEP 5
  Restore power to the switches at the circuit breaker box.

TROUBLESHOOTING

LED indicator light or light ring will flash blue until the switch is added to the Sync App. LED indicator light or light ring will not illuminate if wired incorrectly or if the switch circuit does not meet the specified load requirements.

Important
Only the load switch will turn the light on/off until the two Smart Switches are linked in the Cync App. The dimmer buttons will not work on either switch until the two smart switches are linked in the Cync App. We will handle the app set up in “Enable 3-Way Control in the Cync App.”

If lights don’t turn on:

• STEP 1
  Check that power to the switch is on at the breaker.

• STEP 2
  Turn the power off at the breaker, and return to the switch to confirm the wires are securely and properly wired according to the installation guide.

• STEP 3
  Go to gelighting.com/cync for more troubleshooting.

If lights flicker, experience intermittent power loss, or won’t completely turn off:

• STEP 1
  Be sure to select the correct bulb type in the Cync App.

• STEP 2
  Your installation may require a Bulb/Fixture Adaptor or
  a different bulb type. See pages 9-10 for more details or visit gelighting.com/cync for troubleshooting help.

Enable 3-Way Control in the Cync App

NOTE: Only the load switch will turn the light on/off until the two Smart Switches are linked in the Cync App. Dimmer mode can be enabled during setup.

• STEP 1
  Download the Cync App.

• STEP 2
  Add the devices to the Cync App, following all instructions given during setup.

• STEP 3
  Add both Smart Switches to the same Room and/or Group in the Cync App. They must be placed in the same room to enable three-way control.

• STEP 4
  The light ring for each switch should change from flashing blue to solid white when the setup has successfully completed, and the switch is connected via Wi- Fi.

• STEP 4
  Test that your 3-Way Smart Switches operate correctly.

Need assistance? Call Customer Support at 1-844-302-2943. 

Additional Information and Warnings

FCC Compliance Statement Compliance Notice:

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules and Industry Canada license-exempt RSS standard(s) Operation is subject to the following two conditions:

1. This device may not cause interference.
2. This device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications that are not expressly approved by the manufacturer could void the user’s authority to operate the equipment.

RF Exposure Information:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. In order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to the antenna shall not be less than 8 inches during normal operation.

RF Exposure Statement:
This equipment complies with IC RSS-102 radiation exposure limits set forth for an uncontrolled environment. This transmitter must be installed to provide a separation distance of at least 8 inches from all persons and must not be collocated or operating in conjunction with any other antenna or transmitter.

For supply connections, use copper wire only rated at 75ºC

CAUTION – High Voltage – Disconnect power supply before servicing

Operation temperature: 0-40ºC
For Control of Electronic Ballast, CFLs, LED, and LED Lamps Type 1 Enclosure
IP20
Pollution Degree 2
Impulse Voltage: 2500V
Type 1 action

Indoor use only.

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Frequently Asked Questions

Can this switch connect to and control C by GE smart plugs? and/or third party smart plugs?

It will work with the C by GE Smart Plug by adding them to the same room within the C by GE app. It will not work with 3rd party products.

Would this switch work with exterior flood lights?

Yes, this switch will work with exterior lights. However, the switch is indoor-rated and will need to physically be indoors. It's also important to note that our 3-Wire switches require a 15W minimum on the circuit.

Is there an additional wireless switch I can use to control this one from another part of the room?

We do have wireless switches, and once added to the same room (within the app) this will link the two switches together and allow you to control your light from either switch.

Will this connect to a 5ghz WiFi network?

All of our Smart Switches are 2.4 GHz only. We have tested them on most of the top brand mesh networks and have had good results with most of them in case that's what you are referring to.

What if you want to replace a spst switch w no ground?

The switch that you are replacing this with will need to have standard wiring (line, load, and ground) although you can also ground it to a gang box it its made out of metal.

Will it work in a metal box?

This switch can be used in any electrical box designed for switches. The switch itself will be grounded just as long as you connect the ground wire.

Is this an ELV dimmer?

This device does not have any dimming capabilities, and it is not low voltage.

Will this switch work with three outdoor 8w LED lights in sequence without any flicker?

es, it should work. I have similar configuration with 3 LEDs on the single switch and installed just today - works fine. I believe so long as the combined wattage is at/above 15 watts (equivalent) it will work. I had another location with just a single 60-watt LED (9-watt equivalent) and it was blinking on/off about every 5 seconds. Changing to a higher-wattage LED resolved that issue.

Do I need to replace both light switches in a 2 gang box that shares power (1 light fixture w/ 3 bulbs gets power from switch powering 2 can lights)?

If you are wiring this up as a single pole installation meaning one switch controlling one fixture then it should be fine. If this is a 3 way installation where 2 switches control the same fixture then you will need another smart switch on that second side.

Will this work with low voltage wiring?

Our On/Off Button Smart Switch is rated for 120v homes and not low voltage homes.

Will this work for a Fireplace switch?

This switch is recommended to be used only for lighting scenarios and to replace existing light switches.

Is there a built in night light in the switch?

For this toggle switch, there is an LED indicator light that is illuminated to determine the status of the smart switch. We do have a button-style switch that has an illuminated ring light that is able to be toggled on or off in the C by GE app.

Will this work with flushed ceiling led light?

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