SEGWAY E Series Electric Scooter User Manual

SEGWAY E Series Electric Scooter

Welcome
Thank you for choosing Segway eScooter. This product can be registered as a Scooter vehicle. Combining advanced wireless positioning technology and smart App control, Segway eScooter promises a brand-new riding experience.

• Please read the user manual carefully to fully understand the vehicle’s usage and maintenance methods. Segway-Ninebot App
• Please note that the pictures shown are for illustration purpose only. The pictures do not refer to a particular model of product.
• Actual product may vary due to different model. No legal claims can be made on the basis of data in this manual.

Overview

IMPORTANT

For the purpose of emphasis, the words and symbols of “WARNING” (6) “CAUTION”(®) and “NOTE ( * )” have special meanings. Pay extra attention to information highlighted by these signals:
WARNING: indicates a potential hazard that could result in death or serious injury.
CAUTION: indicates a potential hazard that could result in minor or moderate injury.
NOTE: indicates information that makes installation and maintenance easier.

NOTE
You must thoroughly understand the user manual before riding the Segway eScooter. This manual should be considered as a permanent part of the vehicle and should remain with the vehicle if or when ownership is changed.

NOTE
Read the Service and Maintenance Record thoroughly so you understand the coverages under which your vehicle is covered, as well as your rights and responsibilities.

WARNING

• Check and obey all local laws or regulations of Lle Scooter driving in your region or country.
• Do not ride through deep water, submerge the vehicle or wade in water for a long time. The battery will be damaged and it will cause serious damage to the scooter.
• You must wear a helmet and protective gear when riding at all times.
• Improper decorations and modifications may result into fatal injury. We strongly advise that you do not modify your Segway eScooter or remove any original equipment. Changing its original design or operation will be dangerous and will void the warranty.
• Do not use a high-pressure washer hose directly on the electrical components.

Riding Safety

• Remember that whenever you ride this product, you risk injury from loss of control, collisions, and falls. To reduce the risk, you must read and follow all “CAUTION” and “WARNING” notices. Please understand that you can reduce the risk by following the instructions and warnings in this manual, but you cannot eliminate all the risks. Please use common sense when riding.
• In order to master riding skills, practice is necessary. Use with caution to avoid falls or collisions causing injury to yourself or others. Neither Nine bot Inc., which means Ninebot (Beijing) Tech Co., Ltd. and its subsidiaries and affiliates nor Segway Inc. would be responsible or liable for any injuries, damage or legal disputes caused by rider’s inexperience or failure to follow the instructions indicated in this manual.
• When entering public places, always comply with the local laws and regulations.
• In places without laws regarding Scooter, comply with the safety guidelines outlined in this manual.
• Do not modify the scooter or change parts by yourself. Use only Ninebot or Segway approved parts and accessories. Any modifications to your scooter could interfere with its operations, result in serious injury and/or damage, or void the Limited Warranty. If you need to replace any component, please contact after-sales service or an authorized dealer.
• If the scooter makes abnormal sounds or signals an alarm, stop riding immediately. Contact after-sales service for advice.

Who Should Not Ride:

Those who should not ride Segway eScooter include:

I. Underaged people (According to local laws and regulation).
11. Anyone under the influence of alcohol, drugs, or intoxicants.
111. Anyone who suffers from diseases that put them at risk if they engage in strenuous physical activity.
IV. Pregnant women.
V. Those with compromised mental abilities who cannot understand the risks and proper operation of the vehicle.

Riding Surfaces and Environment:

• Do not ride in bad weather.
• Slow down and ride with care on complex road conditions. Segway eScooter might lose control if riden at high speeds to pass obstacles, bumpy roads, low traction surfaces (including, but not limited to, wet ground, loose sand, loose gravel, and ice), when riding on slopes or making sharp turns.
• When riding in rainy or snowy weather, the traction is reduced and the braking distance is increased.
• For your safety, please drive slower and brake earlier to reduce the risks of loss of control and falls.

Before Riding:

• Before each ride, inspect the brakes system and tire conditions and make sure there are no loose or damaged parts.
• DO NOT allow anyone to ride the scooter on their own unless they have carefully read this manual. The safety of a new rider is your responsibility. Assist new riders until they are comfortable with the basic operations. Make sure each new rider has gone through the New Rider Tutorial and is made fully aware of the safety precautions.
• When the remaining battery is less than 20%, charge the scooter in time with the original charger. Please regularly check the lights, tire pressure, tire tread, brake cable, rear-view mirrors and other components function properly.

Instructions on Riding and Usage:

• ONLY ride on flat paved surfaces. DO NOT accelerate or brake abruptly when driving.
• Stay alert when driving and always keep a safe distance from other vehicles. Slow down when entering a new environment.
• Please hold the handlebar with both hands to avoid serious injuries due to loss of balance or falling. DO NOT use a cell phone, camera, headphones, earbuds or perform any other activities while riding.
• Slow down when approaching intersections, motorways, corners, doors, etc. Yield the right of way for pedestrians, bicycles and motor vehicles.
• If any abnormality occurs, stop riding immediately and contact the after-sales service in time. DO NOT ride before the cause of the abnormality is found out and repaired.
• Always park the vehicle on a flat surface after turning it off. Otherwise the vehicle may slip and cause harm to you or others.

Warnings and Precautions

Potential safety hazards involved. Avoid all dangerous driving activities!

Package and Functions

Vehicle

Accessories

When unpacking, please check if all items are in good condition. If there are any missing or defective parts, please contact your dealer or the after-sales service. To avoid damage to vehicle parts or to avoid accidents, please consult with your dealer for service and vehicle adjustment.

Parts and Functions

Functions of the Remote Control
Follow the instructions of step 1 in “First Use” . The remote control can work when the scooter is powered on and the distance between the remote control and the scooter body is no greater than 10 m.

15-18 Rear-view mirror installation

• a. Unscrew bolt Bas shown in the picture.
• b. Mount onto the handlebar and affix the bolt.
• c. Screw the rear-view mirror into the bolt counterclockwise. Turn bolt A until it comes into contact with bolt B.
• d. Tighten the bolts in the opposite direction with the wrenches. Slide down the protector to cover the bolts.

Charging port
Charge the Vehicle. Please power off Segway eScooter before charging. The charger indicator turns green when the battery pack is fully charged.

Pillion footrest

Open : Push the footrest and it will pop out automatically.
Close : Push the footrest inward.

Dashboard

Controller switch

Ignition

First Use

For your safety, please go through the New Rider Tutorial in Segway-Ninebot App.

1. Turn on

2. Powering-on and activation
   a. Power on:

   • Option 1 : Power on with the key [see® Ignition].
   • Option 2: Press the ON button on the remote control [see@) Functions of the Remote Control for details] b. Activation:
     Enable Airlock: Enable Bluetooth on your phone, scan the QR Code on the dashboard to download and install the app > register and log in > click “Search device”> Connect. Follow the instructions to bind your Segway eScooter.

3. How to power on/lock the vehicle after activation
   There are four ways to power on/lock the vehicle.
   Option 1: Use the remote control: Press ON/OFF button to unlock and power on the vehicle; press the lock button to power off and lock. [See@) Functions of the Remote Control for details] Option 2: Use the key: Insert the key and turn it clockwise to ON position to power on or counterclockwise to LOCK position to lock. [see® Ignition] Option 3: Press the Auto button [see@) Controller Switch] Option 4: Via the Segway-Ninebot app as shown below:

4. Press the On/Off button on the vehicle homepage.

5. Press “Confirm” on the popped-up window.

6. When the indicator on the dashboard is pre-light, press and hold the Auto button to power on/lock the vehicle.

Learn to Ride

Installation of Lithium-ion Battery

For EllOSE / EllOS:

NOTE : Before installation, make sure there is no foreign object in the battery compartment and there is only one plug inside.

For E125S:

NOTE : Before installation, make sure there are no foreign objects in the battery compartment with two plugs inside.

Charge the Battery

• For how to charge the vehicle, see [@)Charging Port] at page 8.

Common Failures and Solutions

ErrorcodelO| Controller communiczition error| Check the controller, dashboard and related wiring.
---|---|---
Errorcodell| Undervoltage protection of motor controller| Charge the vehicle before use.
Errorcodel2| Motor hall sensor fault|

Check the throttle, motor. motor controller and related wiring.

Error code 13| Controller MOS tube fault
Errorcode14| Throttle abnormality
Errorcode15| Brake switch abnormality| Check the brake levers, motor controller and related wiring.
Errorcode16| Error in saving configuration settings| Please contact after- sales service or an authorized dealer.
Errorcodel7| Dashboard communication error| Check the LCD wiring inside the dashboard.
Error code 18| Lead-acid sampling board communication error| Check the lead- acid sampling board and the related wiring.
Error code 19-30| Lithium-ion battery abnormality| Check the instruments, battery andrelated wiring.
Errorcode33| Program redirection error| Update the program.
Errorcode34| Abnormal vehicle temperature| Check the temperature sensors of the dashboard.
Errorcode35| Dashboard and ECU communication error| Check the dashboard, ECU and related wiring.
Error code 36| Weak central controller signals| Make sure the vehicle is perked in an open space outdoors.
Errorcode37| Low battery in central controller| Connect the battery and keep the main switch on for at least 5 hours.
Errorcode38| Electric switch error| Check if the electric switch cable is short-circuitedor broken.
Errorcode40| AHRS (attitude and heading reference system) error| Please contact after-sales service or an authorized dealer.
Errorcode41| Stem lock not released| Tum off the vehicle and power it on again.
Error code 42| Invalid or wrong ECU certificate| Replace ECU.

Errorcode43

|

Thevehicle was in a crash or violent impact

| If this is a false alarm, please check the dashboard. If there was an

accident, tum off the vehicle and power it on again.

No battery

| Battery not connected properly| Check if the main plugof the battery is properly connected.
The main switch is off| Tum on the main switch.
Blcwnfuse| Replace the fuse.

Short range

| Insufficient tyre pressure| Check the tyre pressure: 1.8 bar for front wheel and 2.0 bar for rear wheel.
Low battery or failure in battery charger| Fully charge the battery in time.
Frequent starts, braking or overloading| Maintain good ridinghabits and DO NOT exceed the max. payload.
Battery failure|

Please contact after-sales service or an authorized dealer.

Other faults

|

If you encounter a malfunction that cannot be solved by the instructions above, or the issue cannot be identified.

Smart service not available, including: Airlock, scooter locating, SOS emergency notice, OTA upgrade, scooter positioning, vehicle condition and battery info.vehicle/battery loss

report,notifications, riding record and statistics, etc.)

|

1. The integrated SIM card in ECU has expired. (A new vehicle comes with a limited-time free smart service from the date of activation. The SIM card info will be deleted within 3 months upon expiry).

2. ECUerror

|

1. Within three months after the expiry: You may renew your

value-added service via “After-sales service – Smart service” in the Segway Ninebot App. When exceeding the 3-month limit,youneed to pay and replace the ECU.

2. Replace ECU

Maintenance

Cleaning and maintenance

• Cleaning
  Wash with water and neutral detergent and use a soft and wet cloth to clean.

• CAUTION
  DO NOT clean with alcohol, gasoline, acetone, or other corrosive/volatile solvents. These substances may damage the appearance and internal structure of the vehicle. DO NOT rub with sandpaper or metal brush.

• WARNING
  Before cleaning, make sure the vehicle is powered off.

Storage
Store in a dry and cool place indoors and avoid sunlight and rain, so as to avoid oxidation and shorten the service life. Disconnect the battery plug for long-time storage to prevent over-discharge.

Motor

1. When driving through puddles or pools of water, make sure that the water level should not exceed the central axis of the rear wheel.
2. Regularly check the motor. In case of any loose objects, tighten immediately.
3. Clean the vehicle regularly to prevent particles from entering the motor and affecting its normal function. Do not spray water directly during cleaning.
4. Inspect if there are any scratches on the motor and whether there is any abnormal noise when the motor is running. In case of any abnormality, contact after-sales service or your dealer.

Battery

1. In case of any malfunction with battery, please contact the after-sales service or an authorized dealer.
2. DO NOT drain the battery. It is recommended to keep the battery level above 15%. Charge after each ride to prolong the service life of the battery.
3. It is strictly prohibited to disassemble the battery. There is a danger of electric shock, short circuit, fire, explosion, etc.
4. When the battery indicator bars are all lit up or the charger indicator turns green, it means the battery is fully charged.
5. If you are not going to use the vehicle for a long time, take out the battery after it is fully charged, place in a dry and well-ventilated place, and charge it every two months.
6. DO NOT store the battery in a place where there is a risk of falling. Falling may cause battery damage and short circuit, fire and explosion.

Battery Charger

Before charging:

1. The charger should ONLY be used to charge the original vehicle. It is strictly prohibited to charge non-rechargeable batteries.
2. To prevent the electronic components inside the charger from loosening, DO NOT place the charger inside the vehicle.
3. The power supply voltage should be 200-240V AC.
4. Should you discover any wire damage or loose connector, stop using the Segway eScooter.

During charging:

1. Place the vehicle in a safe place away from the elements.
2. Connect to the battery or vehicle charging port first, and then plug into the power socket.
3. When there is an unusual smell, sound or light display, stop charging immediately and contact after-sales service.

After charging:

1. When the battery is full, disconnect from the power socket first and then unplug from the battery/vehicle.
2. After the charger cools down, place it in a safe place inaccessible to children.

WARNING

1. Ensure good ventilation during charging. Stay away from fire or explosive materials!
2. High voltage in the charger! DO NOT disassemble or replace parts of the charger.
3. DO NOT connect the charger to the power supply for a long time. Unplug from the power socket when not charging. DO NOT use the charger to charge multiple vehicles.
4. Regularly inspect the charger for damage to the cord, plug, enclosure and other parts. If any damage is found, stop using until it is repaired or replaced.
5. The external cable of the charger cannot be replaced; if the cord is damaged, the charger must be discarded and replaced by a new one.
6. The charger should be handled with care.

Others

• Tires supplied with the product are to be mounted on the wheel by a professional repairer. Removing the wheels is complicated and incorrect assembly can lead to instability and malfunctions.
• You may findthe limited warranty information in the service and maintenance record booklet.
• Efforts have been made to simplify wording in the user manual for users. Where an action appears too complicated for a user, he/she is advised to contact an authorized or a specialized repairer or customer service.
• For maintenance record and limited warranty, please refer to Segway eScooter Service and Maintenance Record.

NOTICE: INSURANCE
YOUR INSURANCE POLICIES MAY NOT PROVIDE COVERAGE FOR ACCIDENTS INVOLVING THE USE OF THIS ESCOOTER. TO DETERMINE IF COVERAGE IS PROVIDED, PLEASE CONTACT YOUR INSURANCE COMPANY OR AGENT.

Specifications

 | Segway eScooter EllOSE            Segway eScooter EllOS Segway eScooter E125S
---|---

Vehicle

Parameters

| Dimensions (L•W•H)| 1876 • 675 • 1169 mm| 1876 • 675 • 1169 mm| 1856 • 675 • 1169 mm
Vehicle Weight (batteries not included)|

78kg

|

78kg

|

90kg

Wheelbase| 1365mm| 1365mm| 1365mm
Max.Speed| 25km/h| 45km/h| 25km/h| 45km/h| 25 km/h| 45km/h
Elecbic Ra’ll”(WMTC Stage3 )”

Typical range * __**

Energy Consumption

| 59 km

——–

84km

30Wh/km

| 49 km

j——-

65km

37 Wh/km

| 47km

–j—–

73km

28Wh/km

| 40km

-r———- t

57km

37Wh/km

| 102 km

——r-

123km

28 Wh/km

| 81km

——-j

108km

39Wh/km

Max. Motor Output Power| l.5kW| l.5kW| 3kW
Max. Torque for Drive Wheel| 88 N-m| 88N·m| 120 N·m
IP Rating| IPX5| IPX5| IPX5
Space under Seat| 27L| 27L| 27L
Seats| For two persons| For two persons| For two persons

Battery

| Battery Type| Li- ion| Li- ion| Li- ion
Charging Time| 5-6hours| 4-5 hours| 4 hours
IP Rating| IPX7| IPX7| IPX7
Capacity| 38Ah| 30Ah| 30Ah • 2
Weight| 11kg| 11kg| llkg•2
Rated Voltage| 48V| 48V| 48V
Battery Energy| 1824Wh| 1440Wh| 2880Wh

Charger

| Nominal Power| 420W| 420W| 1120W
Charger Input Voltage| 200-240V- 50Hz 3.0A MAX| 200-240V- 50Hz 3.0A MAX| 200-240V- 50/60Hz 6.5A MAX
Charger Output Voltage| 52.5V| 52.5V| 54.2V

Tyre

| Tyre Type| Front: 80/90-12, tubeless tyre

Rear: 90/80-12, tubeless tyre

| Front: 80/90-12, tubeless tyre

Rear: 90/80-12, tubeless tyre

| Front: 100/70-12, tubeless tyre

Rear: 120/70-12, tubeless tyre

Standard Tire Pressure| Front: 200 kPa| Front: 200 kPa| Front: 200 kPa
Rear: 220 kPa| Rear: 220 kPa| Rear: 220 kPa

Brakes

| Front brake| Disc| Disc| Disc
Rear brake| Disc| Disc| Disc
 | Segway eScooter E125S
---|---

Dashboard

| Digital| Digital & VA panel| Digital & VA panel| Digital & VA panel
Power Indicator| IO-Segment display| IO-Segment display| IO-Segment display

Smart features

| Airlock| Yes| Yes| Yes
Handlebar Lock| Yes| Yes| Yes
Seat Trunk Lock| Yes| Yes| Yes
Seat Detection| Yes| Yes| Yes
Kickstand Detection| Yes| Yes| Yes
OTA| Yes| Yes| Yes
AHRS| Yes| Yes| Yes
Built-in loT| Yes| Yes| Yes
Cruise mode| Yes| Yes| Yes
SmartBMS6.0| Yes| Yes| Yes

• WMTC criteria: 75kg load ±5kg, 1.75m ± 0.05m, max wind speed of 3m/s with a minimum air temperature of 5°C and a maximum of 35°C.
• Typical range: The accumulated range of the vehicle (25 km/h or 45 km/h version) tested at their respective maximum speed with 165 lbs (75 kg), 77 °F (25 °C). wind speed < 3m/s on a paved road until no more power remains.
• Some of the factors that affect range include: rider weight, number of starts and stops, ambient temperature, etc.
• e.g. (EllOSE) maximum achievable range of about 97 km at a constant speed of 20 km/h with 75 ± 5 kg load in about 25 °C temperature.
• e.g. (EllOS) maximum achievable range of about 75 km at a constant speed of 20 km/h with 75±5 kg load in about 25 °Ctemperature.
• e.g. (E125S) maximum achievable range of about 140 km at a constant speed of 20 km/h with 75 ±5 kg load in about 25 °C temperature.

Certifications

This product is certified to EU No 168/2013. The battery complies with UN/DOT 38.3. The Radio Equipment Directive.

Segway-Ninebot EMEA
EU Contact Address for regulatory topics only: Dynamostraat 7. 1014 BN Amsterdam. The Netherlands Hereby. Nine Tech Co .• Ltd. declares that the wireless equipment listed in this section are in compliance with the essential requirements and other relevant provisions of the RED Directive 2014/53/EU.

Trademark and Legal Statement

Ninebot. Ninebot Airlock. RideyGo! are the registered trademark or trademark of Ninebot (Tianjin) Tech Co .• Ltd; Segway and the Rider Design are the registered trademarks of Segway Inc .• Bluetooth is the registered trademark of BLUETOOTH SIG. INC.; Android. Google Play are trademarks of Google Inc .• App Store is a service mark of Apple Inc .• The respective owners reserve the rights of their trademarks referred to in this manual. We have attempted to include descriptions and instructions for all the functions of the Segway eScooter EllOSE, EllOS, E125S at the time of printing. However. due to the constant improvement of product features and changes of design. your Segway eScooter may differ slightly from the one shown in this document. Visit the Apple App Store (iOS) or the Google Play Store (Android) to download and install the App. Please note that there are multiple Segway and Ninebot models with different functions, and some of the functions mentioned herein may not be applicable to your unit. The manufacturer reserves the right to change the design and functionality of the Segway eScooter product and documentation without prior notice. © 2020 Ninebot (Beijing) Tech Co., Ltd. All rights reserved.

Legal Statement:

1. Please read the User Manual carefully and learn how to ride Segway eScooter. As a means of transport, Segway eScooter carries all the same potential risks as those of any other vehicles. There are risks of losing control, collisions and falls when riding. In order to minimize the risks, you’ re obliged to read the User Manual carefully before your riding. It covers most knowledge about how to ride the eScooter safely and how to take appropriate precautions. If it is difficult for you to fully follow the riding instructions of the User Manual, please do not attempt to ride Your eScooter casually.
2. Please check and obey your local laws or regulations. It is User’ s responsibility to comply with all laws pertaining to the use of electric scooter in your jurisdiction. Various countries or regions have different laws and regulations about electric scooters, please note:
3. A helmet may be legally required by local law or regulation in your jurisdiction.
4. A Driving and/or Vehicle License of scooter may be legally required by local law or regulation in your area.
5. Your scooter may not be allowed to be driven on motorway or highway.
6. Carrying pillion passenger(s) may be restricted in your jurisdiction. You can gain further guidance from the (local) government in your country or region.
7. Please Insure yourself timely upon purchase of the product to minimize the risks of use.
8. Please check whether Your eScooter and its accessories are in good conditions immediately when you receiving them.
9. All components of Segway eScooter must be properly installed as per in the User Manual. Inappropriate installation may lead to loss of control, collisions and falls.
10. The product may contain removable components and small parts. Please keep it out of the reach of children to avoid choking hazard.
11. Before using Your eScooter, please check its tire pressure, battery level and vehicle installation status and all functional parts. Check whether the front and rear brakes function properly and ensure that the brake cable is not damaged. Brake cable should have the right tension. Screws, nuts, bolts and other fasteners must be checked. Make sure there’s no loose part. If any abnormality is found, please stop using it immediately and contact our after-sale service for help.
12. You should always be cautious and maintain a proper speed when riding. Avoid speeding, overloading or performing stunts of any kind. Do not try to touch the tires with your hands or feet when riding.
13. Do not dispose of this product in a landfill, by incineration, or by mixing with household trash. Serious danger/ injury can occur because of the electrical components and the battery. For information about battery and electrical waste, please contact your household waste disposal service, your local or regional waste management office, or your point-of-sale.
14. Try not to use any non-original accessories, and never dismantle or modify the product without authorization. All damage and loss arising therefrom will be your sole responsibility.
15. SEGWAY is subject to no compensation responsibility of any claim, liability and loss that arises (or may arise) from violating any of the abovementioned clauses. The User(s) should undertake all and any unpredictable or inevitable risks during riding.
16. After purchase, you may either use the product according to the abovementioned clauses, or return the Product as per the “Warranty Policies” . In the case of a return, please ensure that both the Product and the packaging thereof are in good conditions for resale.
17. This document should be considered as a permanent part of the product and should remain with the vehicle when it is resold. Thank you again for choosing Segway eScooter!

The manufacturer reserves the right to make changes to the product, release firmware updates, and update this manual at any time. Visit www.segway.com  or check the Segway-Ninebot App to download the latest user materials. In order to activate your Segway eScooter and obtain the latest updates and safety instructions, you must install the Segway-Ninebot App.

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