222 Connex Cloud Office Installation Guide
- June 10, 2024
- Connex
Table of Contents
222 Connex Cloud Office
A softphone installed on your computer allows you to use a macOS based
computer to act as your work telephone whether you’re in the office or
traveling. This guide will show you how to configure a third-party softphone
for macOS called Telephone, to connect with your CONNEX Cloud Office Telephony
service. A softphone function like a desk phone and extends the ability to use
our service from anywhere at any time and on the device of your choice. It can
be used as a complement to a desk phone or as your primary device to make
and/or receive calls. Please refer to the application user guide to get
familiar with how to use the softphone to make and answer calls.
The softphone requires both speakers and a microphone to make/receive calls. Either built-in speakers and microphones or external USB/Bluetooth devices fully recognized by the operating system.
Installation
From the the App Store, search for the application Telephone from 64 Characters UG. You can find the application at https://apps.apple.com/us/app/telephone/id406825478?mt=12
Configuration Steps
Step 1: Add a New Account
From the top menu, click on Telephone and choose the Preferences.
In the Preferences window, click on Accounts. Then click [ + ] on the lower
left corner of the Accounts window.
Note: if you need to modify any of the information after the account is
created, it is important to remember to uncheck the Use this account checkbox
on this screen, Account Information.
Step 2: Enter Your Account information
- Select Account Information tab.
- Enter the requested information:
- Description, Full Name (informational)
- Domain, User Name, and Password are important and will be provided by your system administrator.
- Be mindful for typos when entering this information.
Once entered, click on the Use this account checkbox.
Step 3: Enter the Network information
- Select Network tab.
- For Server: enter the value provided by your system administrator. In the example on the left, pbx.cloudsvcs.net represents the server address.
- The other values should be like the ones on the screen on the left, leave them as-is.
Step 4: Advanced information
- On the Advanced tab, set Reregister every: to 120
- Based on your firewall configuration, your system administrator may ask you to enter a different value for this field.
- All the other values on this screen should be left unchanged, unless specified by your system administrator.
Step 5: Successful Connection
If the information was entered correctly, you should see a green dot ( ) and
Available status on the call window. The steps above are necessary to connect
your softphone with your CONNEX Cloud Office Telephony service.
Optional: General Options
You can control the softphone app behavior. On the Preferences window, click
on the General icon to change the general configuration of the softphone
application.
Optional: Sound Options
The softphone app offers other configuration options related to the specific
audio devices you want to use with your softphone. On the Preferences windows,
click on Sound icon to change the sound configuration of the softphone
application.
The Network section in the Preferences should be left with the default values, any modification in this section will prohibit the softphone from connecting to your CONNEX Cloud Office Telephony service.