MOEN 281S2000US Smart Sump Pump Monitor Instruction Manual
- June 9, 2024
- Moen
Table of Contents
281S2000US Smart Sump Pump Monitor
Instruction Manual
PLEASE CONTACT MOEN FIRST
For Installation Help, Missing or Replacement Parts
(USA) 1-844-633-8356
www.moen.com/contact
(Canada) 1-844-633-8356
www.moen.ca/contact
HELPFUL TOOLS
For ease of installation, we recommend the tools shown.
INSTALL THE APP
DOWNLOADING THE APP:
To get connected to your Moen® Smart Sump Pump Monitor, you will need the
Moen® App.
To download the App, visit the iOS App or Google® Play stores from your smart-
phone and search for Moen®. The app also includes installation instructions
wiht demonstration videos.
After the Moen® App is installed, open the App and create an account. Upon
completion, the App will provide you with a convenient and fast method to
setup your new product.
INSTALLING THE PRODUCT
Instructions for product installation are included within this document. The Moen® App also provides an interactive step-by-step installation experience. Moen® Smart Sump Pump Monitor to your Wi-Fi network and Smart Speaker. The App guides you through all necessary steps to ensure that you are properly connected and have enabled Moen’s smart skill. Both are required to initiate the product’s voice activation and full App features.
LEARN MORE
To learn more about the Moen® App, supported voice commands, customizable
settings, modes and other topics visit:
https://www.moen.com/customer-support/faq#/cat-smartfaucet
Parts List
- Smart Sump Pump Monitor
- 9 Volt Backup Battery
- Smart Water Level Sensor
- Zip Ties (x2)
- Leak Sensor Disk (6’/1.8m cable)
- Leak Sensor Cable (6’/1.8m cable-sold separately)
After downloading the app to your smartphone and setting up an account in the
app, note the QR code on the back of the monitor (A) that will be scanned by
your smartphone later during setup via the app.
On the back of the Monitor (A) housing, slide the battery compartment cover
off as depicted. Connect the 9V Backup Battery (B) to the battery snap of
Monitor (A) with the proper orientation.
Place the Battery (B) into the compartment of the Monitor (A) Slide the cover back on to the back of the Monitor (A)
Unplug the main sump pump from the outlet. Do not unplug a back-up sump pump
(if present)
.Plug the Monitor (A) into the outlet previously used by the main sump pump.
Plug main sump pump into the Monitor (A). DO NOT plug the backup sump pump
into the monitor. Plug in the Smart Water Level Sensor Cable (C) into the USB
port in the bottom of the Monitor (A). The port is the right-most port on the
monitor housing.
Plug the Leak Sensing Disc (E) connector into the left port of the Monitor
(A). The port is the left-most port on the monitor housing. Place the Leak
Sensing Disc (E) on the ground.
Note: Alternatively, up to three leak sensing cables (F) (sold separately) may
be connected together and plugged into this port.
Remove the basin lid (if present), first by unscrewing its screws or bolts (if
applicable). Then 1. lift it up and 2. move it to the side. Determine where
the Smart Water Level Sensor (C) will be mounted inside the
basin.
Important Notes before Mounting
- Ensure the cone side of the sensor is facing directly down at the water surface in the basin.
- Avoid aiming the sensor at anything other than the water surface, including the pump in the basin, the walls of the basin, equipment in the basin, and the discharge tube.
The sensor should be positioned as low in the basin as possible, but above
the highest safe water level. The highest safe water level will be above any
equipment and the reach of any float.
Using the two Zip Ties (D), loosely fasten the Sensor (C) to the vertical
discharge tube as depicted. If a vertical discharge tube is not available,
mount with 4 zip ties as depicted.
Do not fasten the zip ties completely.
When prompted via the app on your smartphone, confirm the approxi-mate
distance between the bottom of the Sensor (C) and the water level, using a
tape measure.
Note: If the app indicates a significantly different distance than you
measured, try repositioning the sensor, since it may be detecting an object in
the basin. After confirming the position of the Sensor (C), tighten the Zip
Ties (D)
Put the basin lid back in place, with the sensor cable routed next to the sump pump cable. (If basin lid was present.) Fasten the basin lid into place with the previously removed screws or bolts (if they were present).
The Following is Compliance Verbiage for Smart Sump Pump Monitor
CANADA ICES-003(B)/NMB-003(B)
This device complies with Industry Canada license-exempt RSS stan-dard(s).
Operation is subject to the following two conditions: (1) this device may not
cause interference, and (2) this device must accept any interference,
including interference that may cause undesired operation of the device.”
Note: This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by Moen Incorporated could void the user’s authority to operate the equipment.
TROUBLESHOOTING
TROUBLESHOOTING
Symptom| Probable Cause(s)| Recommended Action(s)
Can not operate monitor using smart phone.| 1. Smart phone is not connected
to internet.| In smart phone ensure connection to internet through cell or
WiFi.
2. Home WiFi is OFF.| Ensure home WiFi is operating properly.
3. Monitor has not been connected to WiFi.| Follow setup instructions in the
app.
4. Weak WiFi signal.| Move router closer to monitor or add WiFi extender near
monitor.
Monitor can not see home WiFi (WiFi signal lost)| 1. Home WiFi name changed
or monitor not on same network as home WiFi.| Check home WiFi name is proper.
Restart WiFi and reconnect monitor.
2. Changed home WiFi password.| Reconnect in app.
3. Home WiFi lost power or disconnected.| RESTART home WiFi (base
station)
4. Weak home WiFi signal at monitor location.| Consider adding WiFi extender
near monitor.
5. Monitor has not been setup.| Follow instructions in app on smart phone to
connect monitor.
6. Need factory reset.| Perform reset device.
Cannot download app to smart phone| 1. Smart phone is not a supported
operating system version.| Upgrade smart phone to a supported operating
system.
2. Smart phone memory is full.| Clear items off smart phone to free up
memory. Download app.
App does not open.| 1. App did not update properly from the Apple® App Store
or Google® Play Store.| Follow instructions in app on smart phones to setup
user account and synchronize smart phone with monitor. If needed, delete the
app from your smart phone and reinstall.
Slow App Response.| 1. Weak internet connection at smart phone location.|
Consider adding WiFi extender near desired use location of smart phone.
Monitor Malfunction.| 1. Startup process not functioning.| Repeat monitor
startup process. System Restart Procedure: Unplug monitor from outlet and
battery from monitor, wait 10 seconds , then replace battery and re-plug
monitor into outlet.
MONITOR LIGHT DESCRIPTIONS**
Symptom| Probable Cause(s)| Recommended Action(s)
WiFi and Connectivity| 1. Solid yellow means your device lost connection to
the network.| Check the status of your WiFi network. A reset of your router
maybe needed. See other WiFi symptoms above.
2. Blinking white sensor light.| Allow 2-5 minutes for software update.
Monitor will not operate during update.
Warning Code| 1. 1 blink, (yellow, 1 second on, 1 second off) means the
monitor is low on batteries.| Unplug the 9V battery and replace with new 9V
alkaline battery.
Error Codes| 1. 4 blinks, (pattern of yellow) means there is a failure with
the monitor.| Perform system restart. If problems persist, call
1-844-633-8356.
Limited Warranty
This limited warranty contains important information about your rights and
obligations, as well as limitations and exclusions that may apply to you. The
following is the complete warranty for the products and services of Moen, Inc.
and supersedes all other warranties and representations, whether oral or
written. Except as expressly set forth herein, no other warranties are made
with respect to Moen products and services and Moen expressly disclaims all
warranties not stated herein, including, to the extent permitted by applicable
law, any warranty that may exist under national, state, provincial or local
law including, but not limited to, any implied warranty of noninfringement,
merchantability or fitness for a par-ticular purpose. All warranties, whether
express or implied, are limited to the periods of time set forth herein. This
Limited Warranty covers the Moen Device (as defined below) contained in the
box. We reserve the right to change the terms of the Limited Warranty at any
time, so please review the Limited Warranty each time prior to placing an
order or otherwise acquiring any Moen Device. Every time you place an order or
otherwise acquire products from Moen, the Limited Warranty in force at that
time will apply between you and Moen. If you have any questions regarding this
Limited Warranty, you can contact Moen by email at www.moen.com/contact, or by
telephone at 1(844)-633-8356.
WHAT THIS LIMITED WARRANTY COVERS; PERIOD OF COVERAGE
Moen Incorporated, 25300 Al Moen Drive, North Olmsted, Ohio 44070 warrants to
the owner of the enclosed Moen Device contained in this box will be free from
defects in materials and workmanship from the date of delivery following the
original retail purchase until the end of the Warranty Period (as defined
below). For Moen Smart Sump Pump Monitor Devices, the Warranty Period shall be
one (1) year, unless a subscription to Moen or the Multi-Unit Property
Dashboard is maintained, in which case the Warranty Period shall be either: a)
the duration the subscription is maintained; or b) five (5) years, whichever
is shorter. For all other Moen Devices, the Warranty Period shall be one (1)
year. If the Product fails to conform to this Limited Warranty during the
Warranty Period, Moen will, at its sole discretion, either (a) repair or
replace any defective Product or component; or (b) accept the return of the
Product and refund the money actually paid by the original purchaser for the
Product. Repair or replacement may be made with a new or refurbished product
or components, at Moen Incorporated’s sole discretion. If the Product or a
component incor-porated within it is no longer available, Moen may, replace
the Product with a similar product of similar function. This is your sole and
exclusive remedy for breach of this Limited Warranty. Any Product that has
either been repaired or replaced under this Limited Warranty will be covered
by the terms of this Lim-ited Warranty for the longer of (a) ninety (90) days
from the date of delivery of the repaired Product or replacement Product, or
(b) the remaining Warranty Period. This Limited Warranty is transferable from
the original purchaser to subsequent owners, but the Warranty Period will not
be extended in duration or expanded in coverage for any such transfer.
-
TOTAL SATISFACTION RETURN POLICY
If you are the original purchaser of the Product and you are not satisfied with this Product for any reason, you may return it in its original condition within thirty (30) days of the original purchase and receive a full refund. You will be solely responsible for (and Moen disclaims) any and all loss, liability, or dam-ages, including to your wiring, plumbing, fixtures, electricity, water, Wi-Fi, home, product, product peripherals, computer, mobile device, and all other items, people, and pets in your home, resulting from the removal of the Product. -
WARRANTY CONDITIONS; HOW TO GET SERVICE IF YOU WANT TO CLAIM UNDER THIS LIMITED WARRANTY
We will not provide any warranty coverage unless your claim is in compliance with all terms of this limited warranty statement and you follow proper return procedure. Before making a claim under this Limited Warranty, the owner of the Product must (a) notify Moen of the intention to make a warranty claim
by visiting moen.com/contact during the Warranty Period and providing a description of the alleged failure, and (b) comply withMoen’s return shipping instructions. Moen will have no warranty obligations with respect to a returned Product if it determines, in its reasonable discretion after examination of the returned Product, that the Product is an Ineligible Product (defined below).\ -
WHAT THIS LIMITED WARRANTY DOES NOT COVER
This Limited Warranty does not cover and is void with respect to the following (collectively” Ineligible Products”): (i) Products marked as “sample”, “engi- neering sample” or “Not for Sale”, or sold “AS IS”; (ii) Products that have been subject to: (a) modifications, alterations, tampering, or improper or lack of maintenance or repairs; (b) handling, storage, installation, testing, or use not in accordance with the User’s Guide or other instructions provided by Moen; (c) abuse or misuse of the Product; (d) breakdowns, fluctuations, or interruptions in electric power, water provided to the home, or the telecommunications network; (e) Acts of God, including but not limited to lightning, flood, tornado, earth-quake, or hurricane; or (f) commercial use; (iii) any non-Moen brand-
ed hardware products, even if packaged or sold with Moen hardware; (iv) any malfunctions or damage caused by any non-Moen branded products; and
(v). Products installed on anything other than potable water service lines shall be Ineligible Products (for example, irrigation lines, well systems or water containing metallic sediments). This Limited Warranty does not cover consumable parts, including batteries, unless damage is due to defects in materials or workmanship of the Product, or software (even if packaged or sold with the product). Moen recommends that you use only authorized service providers for maintenance or repair. Unauthorized use of the Product or software can impair the Product’s performance and may invalidate this Limited Warranty. This Limited Warranty does not cover data loss.
DISCLAIMER OF WARRANTIES
Except as stated above in this limited warranty, Moen does not extend any
express warranties, representations, conditions or guarantees regarding Moen’s
product or online services (“services”) or any results thereof. To the maximum
extent permitted by applicable law, Moen disclaims all express, implied, and
statutory warranties and conditions with respect to the product and services,
including the implied warranties of merchantability and fitness for a
particular purpose. To the maximum extent permitted by applicable law, Moen
also limits the duration of any applicable implied warranties or conditions to
the dura-tion of this limited warranty.
LIMITATION OF DAMAGES
To the maximum extent permitted by applicable law, this limitation shall apply
to any and all damages, regardless of the legal theory on which they are
asserted (including, without limitation, contract, breach of contract or
tort), and regardless of whether Moen has been advised of the possibility of
loss or damages – unless you prove that we caused damages to you
intentionally. In addition to the above warranty disclaimers, in no event will
Moen be liable
for any consequential, incidental, exemplary, or special damages, including
any damages for lost data or lost profits, arising from or relating to this
limited warranty or the product. To the maximum extent permitted by applicable
law, the amount of our total cumulative liability arising from or related to
this limited warranty or the product will not exceed the total price actually
paid for the product by the original purchaser. This allocation of risk is
reflected in the price charged for the product and services, if any. You
acknowledge that the price of the product and services would be much greater
if we undertook more extensive liability.
LIMITATION OF LIABILITY
The services provide you information (“product information”) regarding your
Moen products or other peripherals connected to your products (“product
peripherals”). The type of product peripherals that may be connected to your
product may change from time to time. Without limiting the generality of the
disclaimers above, all product information is provided for your convenience,
“as is”, and “as available.” Moen does not represent, warrant, or guarantee
that product information will be available, accurate, or reliable or that
product information or use of the services or product will provide protection
in or to your home. You use all product information, the services, and the
product at your own discretion and risk. You will be solely responsible for
(and Moen disclaims responsibility for) any and all loss, liability, or
damages, including to your wiring, plumbing, wi-fi, internet, fixtures,
electricity, water, home, product, product peripherals, computer, mobile
device, and all other items, people, and pets in your home, resulting from
your use of the product information, services, data alarms or product. Product
information provided by the services is not intended as a substitute for
direct means of obtaining the information or as a substi-tute for emergency
services. For example, a notification provided through the service is not
intended as a substitute for audible and visible indications in the home and
on the product.
YOUR RIGHTS AND THIS LIMITED WARRANTY
This Limited Warranty gives you specific legal rights. You may also have other
legal rights that vary by state, province, nation or jurisdiction. Likewise,
some of the limitations in this Limited Warranty may not apply in certain
states, provinces, nations or jurisdictions. The terms of this Limited
Warranty will apply to the extent permitted by applicable law. For a full
description of your legal rights you should refer to the laws applicable in
your jurisdiction and you may wish to contact a relevant consumer advisory
service.
References
- Maison intelligente | MOEN
- Smart Home | MOEN
- Moen|Llaves para baño y cocina, cabezales, accesorios y más
- Register Your Product | Moen