MOEN 281S2000US Smart Sump Pump Monitor Instruction Manual

281S2000US Smart Sump Pump Monitor
Instruction Manual

PLEASE CONTACT MOEN FIRST
For Installation Help, Missing or Replacement Parts
(USA) 1-844-633-8356 www.moen.com/contact
(Canada) 1-844-633-8356 www.moen.ca/contact 

HELPFUL TOOLS
For ease of installation, we recommend the tools shown.

INSTALL THE APP

DOWNLOADING THE APP:

To get connected to your Moen® Smart Sump Pump Monitor, you will need the Moen® App.
To download the App, visit the iOS App or Google® Play stores from your smart- phone and search for Moen®. The app also includes installation instructions wiht demonstration videos.
After the Moen® App is installed, open the App and create an account. Upon completion, the App will provide you with a convenient and fast method to setup your new product.

INSTALLING THE PRODUCT

Instructions for product installation are included within this document. The Moen® App also provides an interactive step-by-step installation experience. Moen® Smart Sump Pump Monitor to your Wi-Fi network and Smart Speaker. The App guides you through all necessary steps to ensure that you are properly connected and have enabled Moen’s smart skill. Both are required to initiate the product’s voice activation and full App features.

LEARN MORE

To learn more about the Moen® App, supported voice commands, customizable settings, modes and other topics visit:
https://www.moen.com/customer-support/faq#/cat-smartfaucet

Parts List

• Smart Sump Pump Monitor
• 9 Volt Backup Battery
• Smart Water Level Sensor
• Zip Ties (x2)
• Leak Sensor Disk (6’/1.8m cable)
• Leak Sensor Cable (6’/1.8m cable-sold separately)

 After downloading the app to your smartphone and setting up an account in the app, note the QR code on the back of the monitor (A) that will be scanned by your smartphone later during setup via the app.

On the back of the Monitor (A) housing, slide the battery compartment cover off as depicted. Connect the 9V Backup Battery (B) to the battery snap of Monitor (A) with the proper orientation.

Place the Battery (B) into the compartment of the Monitor (A) Slide the cover back on to the back of the Monitor (A)

Unplug the main sump pump from the outlet. Do not unplug a back-up sump pump (if present)
.Plug the Monitor (A) into the outlet previously used by the main sump pump.

Plug main sump pump into the Monitor (A). DO NOT plug the backup sump pump into the monitor. Plug in the Smart Water Level Sensor Cable (C) into the USB port in the bottom of the Monitor (A). The port is the right-most port on the monitor housing.

Plug the Leak Sensing Disc (E) connector into the left port of the Monitor (A). The port is the left-most port on the monitor housing. Place the Leak Sensing Disc (E) on the ground.
Note: Alternatively, up to three leak sensing cables (F) (sold separately) may be connected together and plugged into this port.

Remove the basin lid (if present), first by unscrewing its screws or bolts (if applicable). Then 1. lift it up and 2. move it to the side. Determine where the Smart Water Level Sensor (C) will be mounted inside the basin.

Important Notes before Mounting

• Ensure the cone side of the sensor is facing directly down at the water surface in the basin.
• Avoid aiming the sensor at anything other than the water surface, including the pump in the basin, the walls of the basin, equipment in the basin, and the discharge tube.

The sensor should be positioned as low  in the basin as possible, but above the highest safe water level. The highest safe water level will be above any equipment and the reach of any float.
Using the two Zip Ties (D), loosely fasten the Sensor (C) to the vertical discharge tube as depicted. If a vertical discharge tube is not available, mount with 4 zip ties as depicted.
Do not fasten the zip ties completely.

When prompted via the app on your smartphone, confirm the approxi-mate distance between the bottom of the Sensor (C) and the water level, using a tape measure.
Note: If the app indicates a significantly different distance than you measured, try repositioning the sensor, since it may be detecting an object in the basin. After confirming the position of the Sensor (C), tighten the Zip Ties (D)

Put the basin lid back in place, with the sensor cable routed next to the sump pump cable. (If basin lid was present.) Fasten the basin lid into place with the previously removed screws or bolts (if they were present).

The Following is Compliance Verbiage for Smart Sump Pump Monitor

CANADA ICES-003(B)/NMB-003(B)
This device complies with Industry Canada license-exempt RSS stan-dard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.”
Note:  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by Moen Incorporated could void the user’s authority to operate the equipment.

TROUBLESHOOTING

TROUBLESHOOTING

Symptom| Probable Cause(s)| Recommended Action(s)
Can not operate monitor using smart phone.| 1. Smart phone is not connected to internet.| In smart phone ensure connection to internet through cell or WiFi.
2. Home WiFi is  OFF.| Ensure home WiFi is operating properly.
3. Monitor has not been connected to WiFi.| Follow setup instructions in the app.
4. Weak WiFi signal.| Move router closer to monitor or add WiFi extender near monitor.
Monitor can not see home WiFi (WiFi signal lost)| 1. Home WiFi name changed or monitor not on same network as home WiFi.| Check home WiFi name is proper. Restart WiFi and reconnect monitor.
2. Changed home WiFi password.| Reconnect in app.
3. Home WiFi lost power or disconnected.| RESTART home WiFi (base station)
4. Weak home WiFi signal at monitor location.| Consider adding WiFi extender near monitor.
5. Monitor has not been setup.| Follow instructions in app on smart phone to connect monitor.
6. Need factory reset.| Perform reset device.
Cannot download app to smart phone| 1. Smart phone is not a supported operating system version.| Upgrade smart phone to a supported operating system.
2. Smart phone memory is full.| Clear items off smart phone to free up memory. Download app.
App does not open.| 1. App did not update properly from the Apple® App Store or Google® Play Store.| Follow instructions in app on smart phones to setup user account and synchronize smart phone with monitor. If needed, delete the app from your smart phone and reinstall.
Slow App Response.| 1. Weak internet connection at smart phone location.| Consider adding WiFi extender near desired use location of smart phone.
Monitor Malfunction.| 1. Startup process not functioning.| Repeat monitor startup process.  System Restart Procedure: Unplug monitor from outlet and battery from monitor, wait  10 seconds , then replace battery and re-plug monitor into outlet.
MONITOR LIGHT DESCRIPTIONS**

Symptom| Probable Cause(s)| Recommended Action(s)
WiFi and Connectivity| 1. Solid yellow means your device lost connection to the network.| Check the status of your WiFi network. A reset of your router maybe needed. See other WiFi symptoms above.
2. Blinking white sensor light.| Allow 2-5 minutes for software update. Monitor will not operate during update.
Warning Code| 1. 1 blink, (yellow, 1 second on, 1 second off) means the monitor is low on batteries.| Unplug the 9V battery and replace with new 9V alkaline battery.
Error Codes| 1. 4 blinks, (pattern of yellow) means there is a failure with the monitor.| Perform system restart. If problems persist, call 1-844-633-8356.

Limited Warranty

This limited warranty contains important information about your rights and obligations, as well as limitations and exclusions that may apply to you. The following is the complete warranty for the products and services of Moen, Inc. and supersedes all other warranties and representations, whether oral or written. Except as expressly set forth herein, no other warranties are made with respect to Moen products and services and Moen expressly disclaims all warranties not stated herein, including, to the extent permitted by applicable law, any warranty that may exist under national, state, provincial or local law including, but not limited to, any implied warranty of noninfringement, merchantability or fitness for a par-ticular purpose. All warranties, whether express or implied, are limited to the periods of time set forth herein. This Limited Warranty covers the Moen Device (as defined below) contained in the box. We reserve the right to change the terms of the Limited Warranty at any time, so please review the Limited Warranty each time prior to placing an order or otherwise acquiring any Moen Device. Every time you place an order or otherwise acquire products from Moen, the Limited Warranty in force at that time will apply between you and Moen. If you have any questions regarding this Limited Warranty, you can contact Moen by email at www.moen.com/contact, or by telephone at 1(844)-633-8356.
WHAT THIS LIMITED WARRANTY COVERS; PERIOD OF COVERAGE
Moen Incorporated, 25300 Al Moen Drive, North Olmsted, Ohio 44070 warrants to the owner of the enclosed Moen Device contained in this box will be free from defects in materials and workmanship from the date of delivery following the original retail purchase until the end of the Warranty Period (as defined below). For Moen Smart Sump Pump Monitor Devices, the Warranty Period shall be one (1) year, unless a subscription to Moen or the Multi-Unit Property Dashboard is maintained, in which case the Warranty Period shall be either: a) the duration the subscription is maintained; or b) five (5) years, whichever is shorter. For all other Moen Devices, the Warranty Period shall be one (1) year. If the Product fails to conform to this Limited Warranty during the Warranty Period, Moen will, at its sole discretion, either (a) repair or replace any defective Product or component; or (b) accept the return of the Product and refund the money actually paid by the original purchaser for the Product. Repair or replacement may be made with a new or refurbished product or components, at Moen Incorporated’s sole discretion. If the Product or a component incor-porated within it is no longer available, Moen may, replace the Product with a similar product of similar function. This is your sole and exclusive remedy for breach of this Limited Warranty. Any Product that has either been repaired or replaced under this Limited Warranty will be covered by the terms of this Lim-ited Warranty for the longer of (a) ninety (90) days from the date of delivery of the repaired Product or replacement Product, or (b) the remaining Warranty Period. This Limited Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer.

1. TOTAL SATISFACTION RETURN POLICY
   If you are the original purchaser of the Product and you are not satisfied with this Product for any reason, you may return it in its original condition within thirty (30) days of the original purchase and receive a full refund. You will be solely responsible for (and Moen disclaims) any and all loss, liability, or dam-ages, including to your wiring, plumbing, fixtures, electricity, water, Wi-Fi, home, product, product peripherals, computer, mobile device, and all other items, people, and pets in your home, resulting from the removal of the Product.

2. WARRANTY CONDITIONS; HOW TO GET SERVICE IF YOU WANT TO CLAIM UNDER THIS LIMITED WARRANTY
   We will not provide any warranty coverage unless your claim is in compliance with all terms of this limited warranty statement and you follow proper return procedure. Before making a claim under this Limited Warranty, the owner of the Product must (a) notify Moen of the intention to make a warranty claim
   by visiting moen.com/contact during the Warranty Period and providing a description of the alleged failure, and (b) comply withMoen’s return shipping instructions. Moen will have no warranty obligations with respect to a returned Product if it determines, in its reasonable discretion after examination of the returned Product, that the Product is an Ineligible Product (defined below).\

3. WHAT THIS LIMITED WARRANTY DOES NOT COVER
   This Limited Warranty does not cover and is void with respect to the following (collectively” Ineligible Products”): (i) Products marked as “sample”, “engi- neering sample” or “Not for Sale”, or sold “AS IS”; (ii) Products that have been subject to: (a) modifications, alterations, tampering, or improper or lack of maintenance or repairs; (b) handling, storage, installation, testing, or use not in accordance with the User’s Guide or other instructions provided by Moen; (c) abuse or misuse of the Product; (d) breakdowns, fluctuations, or interruptions in electric power, water provided to the home, or the telecommunications network; (e) Acts of God, including but not limited to lightning, flood, tornado, earth-quake, or hurricane; or (f) commercial use; (iii) any non-Moen brand-
   ed hardware products, even if packaged or sold with Moen hardware; (iv) any malfunctions or damage caused by any non-Moen branded products; and
   (v). Products installed on anything other than potable water service lines shall be Ineligible Products (for example, irrigation lines, well systems or water containing metallic sediments). This Limited Warranty does not cover consumable parts, including batteries, unless damage is due to defects in materials or workmanship of the Product, or software (even if packaged or sold with the product). Moen recommends that you use only authorized service providers for maintenance or repair. Unauthorized use of the Product or software can impair the Product’s performance and may invalidate this Limited Warranty. This Limited Warranty does not cover data loss.

DISCLAIMER OF WARRANTIES
Except as stated above in this limited warranty, Moen does not extend any express warranties, representations, conditions or guarantees regarding Moen’s product or online services (“services”) or any results thereof. To the maximum extent permitted by applicable law, Moen disclaims all express, implied, and statutory warranties and conditions with respect to the product and services, including the implied warranties of merchantability and fitness for a particular purpose. To the maximum extent permitted by applicable law, Moen also limits the duration of any applicable implied warranties or conditions to the dura-tion of this limited warranty.
LIMITATION OF DAMAGES
To the maximum extent permitted by applicable law, this limitation shall apply to any and all damages, regardless of the legal theory on which they are asserted (including, without limitation, contract, breach of contract or tort), and regardless of whether Moen has been advised of the possibility of loss or damages – unless you prove that we caused damages to you intentionally. In addition to the above warranty disclaimers, in no event will Moen be liable
for any consequential, incidental, exemplary, or special damages, including any damages for lost data or lost profits, arising from or relating to this limited warranty or the product. To the maximum extent permitted by applicable law, the amount of our total cumulative liability arising from or related to this limited warranty or the product will not exceed the total price actually paid for the product by the original purchaser. This allocation of risk is reflected in the price charged for the product and services, if any. You acknowledge that the price of the product and services would be much greater if we undertook more extensive liability.
LIMITATION OF LIABILITY
The services provide you information (“product information”) regarding your Moen products or other peripherals connected to your products (“product peripherals”). The type of product peripherals that may be connected to your product may change from time to time. Without limiting the generality of the disclaimers above, all product information is provided for your convenience, “as is”, and “as available.” Moen does not represent, warrant, or guarantee that product information will be available, accurate, or reliable or that product information or use of the services or product will provide protection in or to your home. You use all product information, the services, and the product at your own discretion and risk. You will be solely responsible for (and Moen disclaims responsibility for) any and all loss, liability, or damages, including to your wiring, plumbing, wi-fi, internet, fixtures, electricity, water, home, product, product peripherals, computer, mobile device, and all other items, people, and pets in your home, resulting from your use of the product information, services, data alarms or product. Product information provided by the services is not intended as a substitute for direct means of obtaining the information or as a substi-tute for emergency services. For example, a notification provided through the service is not intended as a substitute for audible and visible indications in the home and on the product.
YOUR RIGHTS AND THIS LIMITED WARRANTY
This Limited Warranty gives you specific legal rights. You may also have other legal rights that vary by state, province, nation or jurisdiction. Likewise, some of the limitations in this Limited Warranty may not apply in certain states, provinces, nations or jurisdictions. The terms of this Limited Warranty will apply to the extent permitted by applicable law. For a full description of your legal rights you should refer to the laws applicable in your jurisdiction and you may wish to contact a relevant consumer advisory service.

References

• Maison intelligente | MOEN
• Smart Home | MOEN
• Moen|Llaves para baño y cocina, cabezales, accesorios y más
• Register Your Product | Moen

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