AVer CAM550 4K Dual Lens PTZ Conferencing Camera User Guide

: June 3, 2024
: AVer

Table of Contents

Package Contents
Optional Accessories
Overview
LED Indicator
Installation
Remote Control
Wall Mount Installation
Making a Video Call
Making a Connection through the Browser
FEDERAL COMMUNICATIONS COMMISSION
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

**AVer CAM550 4K Dual Lens PTZ Conferencing Camera User Guide

**

Package Contents

Camera Unit
Remote Control
Power Adapter & Power Cord*
USB 3.1 Type-B to
Type-A Cable (3m)
Mini DIN9 to Mini DIN8
RS232 Adapter Cable
HDMI Cable(3m)
Wall Mount Kit
Screws for Mount
Tripod Screw
Drilling Paper
QR Code Card
The power cord will vary depending on the standard power outlet of the country where it is sold.

Optional Accessories

USB 2.0 Type-B to Type-A Cable (5m)
Mini DIN8 to D-Sub9 Cable
Foldable TV mount
USB 3.1 Extended 10m/20m/30m
**Ceiling Mount

**

Optional Accessories will vary depending on the country where it is sold.
** This is a dual lens camera and doesn’t support upside down installation. To mount on ceiling, please purchase ceiling mount from AVer.

Overview

Protuct Overview

Optical Zoom Lens
IR Sensor
AI Lens*
Status LED
Kensington Lock
HDMI Port**
USB 3.1 Type B Port
RS232 In/Out Port
PoE Port***
DC 12V Power Jack

* AI Lens
Users can see AI lens preview image in PTZApp 2, IP webpage or HDMI out to check camera installation location.

AI lens is used to detect participants within its 95 degree field of view to trigger optical zoom lens to track people in the room. Please don’t put the camera on table because the AI lens view will be blocked. The suggested installation height is at least 1.5m.
** HDMI out streaming supports picture in picture (PIP) function. For more details, please refer to user’s manual.
Hdml Screen Layout

*** Power over Ethernet (PoE), compatible with IEEE 802.3AT/802.3AF. Please use CAT 5e FTP cable (not included.)

LED Indicator

Solid blue: Power on Solid red: Start-up Solid orange: Only power cable connected Solid blue: Video on Solid white: USB cable is connected but camera doesn’t have any streaming out Gesture control Blue light blinks for 2 seconds: Successfully wake up gesture control function by any valid gesture comman dBlue light blinks for 4 seconds: Camera recognizes a valid gesture command and start to action. [Note] The default of gesture control is off. Please enable it via PTZApp 2 or IP web page. The effective distance is up to 5-meter away from the camera.

Installation

Connect the camera to power outlet.
Connect the necessary cables.
[Notes]
- Secure the USB and RS232 cables with attached
  screws.
- Make sure the cable is well connected to the connector on the camera before securing the cable.
Connect the camera to the computer/laptop.
- Use the USB 3.1 cable included in the package.
- CAM550 has the USB 3.1 port which is USB 2.0 compatible. Maximum resolution/fps for USB 2.0 and USB 3.1 port are shown below.
  USB 2.0| USB 3.1| HDMI
  ---|---|---
  YUV| M-JPEG| YUV| M-JPEG|
- 40×480 or less resolution, up to 30fps
- 720p, up to 10fps |
- 1080p/60fps |
- Up to 1080p/30fps
- 720p/60fps |
- Up to 4k/30fps
- 1080p/60fps | 1080p/60fps 1080p/30fps
AI lens is used to detect participants within its 95 degree field of view to trigger optical zoom lens to track people in the room. Please don’t put the camera on table because the AI lens view will be blocked. The suggested installation height is atleast 1.5m.
Connect Ethernet cable for IP streaming and remote camera control.
[Note]
- To ensure stability of IP video streaming, please use CAT 5e FTP cable.
Connect an HDMI cable to a TV monitor to have instant live video.
[Notes]
- HDMI port only supports 1080p resolution.
- If you select RTSP/RTMP resolution up to 4k resolution, the HDMI out streaming will be disabled.

Remote Control

AAA Batteries (required) *Not supported for CAM550

Preset ( ): The Preset button on the remote serves 2 functions.
To Save a Preset – Move camera to desired position. Press and hold the preset button until you receive the save message on the screen. Select preset position button 0-9 to store the current camera position. Repeat steps if needed.
To Load a Preset – Press the preset button and preset position button 0-9 to load a saved camera position. Repeat steps if needed.
Press and hold the number button “ ” for 1 second to turn on or off the WDR function. [Note] WDR function is suggested to be used in high contrast background environment to enhance the dark area. The frame rate will drop to 30fps or lower. If the light condition is normal, this function will cause image blur.
Press and hold the number button “ ” for 1 second to turn on or off the Smart Frame function.
Press and hold the number button “ ” for 1 second to enable or disable RTMP streaming function.
Press and hold the number button “ ” for 1 second to force camera to enter sleep mode. This will end any video streaming. To wake up the camera, press the button or any directional button for 1 second. This mode is not functional while USB streaming is on.
Camera Select ( ): One remote control can control up to three AVer USB cameras. To bind cameras, please use PTZ App 2 or access IP web page to set it up.If you don’t’ do any binding setting, no matter which number you press, you can control all the AVer USB camera around you.
Smart Frame ( ): Press for 1~2 second to switch the SmartFrame function among Manual Framing/Auto Framing/ Preset Framing modes. A message (as figures shown) will display on the screen to indicate the mode while using HDMI out function.

[Note] SmartFrame deploys face and body detection technology. People wearing masks and side facial profiles can still be detected. The maximum detection distance is 7-10 meters away from the camera. Set up preset points in advance (Only forPreset point 1-9. Preset 0 is for home position).

Wall Mount Installation

Use the drilling paper included in the package to drill the holes in the wall where the user wants to mount the camera.
Use the screws (not included) to secure the L-mount bracket A on the wall.

[Note] For cement wall: M4 x20mm self-tapping screws (x4) + Plastic conical anchor For wooden wall: M4 x20mm self-tapping screws (x4)

Then, assemble the L-mount brackets A + B with 2 screws (M4 x8mm, included in the package).
After assembling the L-mount brackets, use the screws (not included) to secure the lower part of L-mount brackets on the wall. [Note] For cement wall: M4 x20mm self-tapping screws (x2) + Plastic conical anchor For wooden wall: M4 x20mm self-tapping screws (x2)
Pass the cables through the hole on the L-mount brackets and connect the cables to corresponding connection ports.
Use the remaining screws (1/4”-20 L=7.5mm, included in the package) to secure the camera on the L-mount brackets.

Making a Video Call

A computer is required to use this device.

Open your video collaboration application such as Zoom, Microsoft® Teams, Skype for Business, Skype, Google Meet, Intel® Unite™, RingCentral, Blue Jeans, V Cube, Live On, Meeting® , True Adobe Connect, Cisco WebEx® , GoToMeeting™, Microsoft® Lync™,
Set the CAM550 as your primary camera device in your application (Please consult your application setup guide for details).
Ready to make a video call

[Note] CAM550 is a Plug-n-Play Conference Camera. The system requires no special drivers. For advanced setting and firmware update, please download PTZ App 2.

Making a Connection through the Browser

CAM550 has an Ethernet port for IP streaming and allows administrators to remotely control and set up the camera via an internet access. Moreover, CAM550 also supports RTSP and RTMP functions. For more details, please refer to user’s manual or contact our technical support.

Make sure the CAM550 has an internet access connection.
Launch PTZApp 2* ( ) and connect CAM550 to PC with USB cable
The camera default IP address is 192.168.1.168. Click pencil icon ( ) to edit IP add
Click weblink icon ( ) to launch Chrome page. Please enter the password (default password is aver4321).
[Note] The browser supports:
- Chrome: version 76.x or above
- Firefox: version 69 or above
- IE: Doesn’t support
After editing IP address, user can access web settings of the camera with only Ethernet cable connection. Unplug the USB cable.
The main web screen is displayed as below.

In PTZApp 2, user can change the IP address setting of CAM550, configure the parameters of the
camera, set up AI tracking functions and some advanced image settings, pan, tilt, and zoom the
camera. Please refer to the user manual for details.
Please go to https://www.aver.com/download-center (Global),
https://www.avereurope.com/download-center (Europe), or
https://www.averusa.com/business/support (USA) to download the PTZ App 2. After downloading, double-click on the file and follow the on-screen instructions to complete the installation. After installing the PTZ App 2, double-click on the PTZ App 2 icon to run the application

To support IP address changes in groups, user can download IP Finder app.

Download the IP Finder from https://www.aver.com/download-center (Global),
https://www.avereurope.com/download-center (Europe), or
https://www.averusa.com/business/support (USA).
Run the IP Finder.
Click “Search”, and all available devices will be listed on the screen

FEDERAL COMMUNICATIONS COMMISSION

NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radiofrequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Warning:
This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. This Class A digital apparatus complies with Canadian ICES-003. C NMB-003 du Canada.

Caution
Risk of Explosion if Battery is replaced by an Incorrect Type. Dispose of Used Batteries According to the Instructions.

COPYRIGHT
© 2022 AVer Information Inc. All rights reserved.

MORE HELP
For FAQs, technical support, software and user manual download, please visit:
Global: https://www.aver.com/download-center
USA: https://www.averusa.com/business/support
Europe: https://www.avereurope.com/download-center
Technical Support:
Global: https://www.aver.com/technical-support
USA: https://averusa.force.com/support/s/contactsupport
Europe: https://www.avereurope.com/technical-support
Contact Information Headquarters AVer Information Inc.
https://www.aver.com
8F, No.157, Da-An Rd., Tucheng Dist., New Taipei City 23673, Taiwan Tel: +886 (2) 2269 8535 USA Branch Office AVer Information Inc.
https://www.averusa.com
668 Mission Ct., Fremont, CA 94539, USA
Tel: +1 (408) 263 3828 Toll-free: +1 (877) 528 7824
Technical support: support.usa@aver.com
Europe Branch Office AVer Information Europe B.V.
https://www.avereurope.com