nets Desk 3500 Stationary Payment Terminal User Guide
- June 3, 2024
- nets
Table of Contents
nets Desk 3500 Stationary Payment Terminal
Get Started
This is a Quick Guide. A comprehensive User Guide can be found on the Nets
website: https://www.nets.eu/en/payments/customerservice/.
Prior to using the product for the first time, manual reconciliation must be
performed on the terminals.
NB: Reconciliation of one terminal reconciles all the terminals under the
same Merchant Number.
For more information on Reconciliation, please consult the User Guide
referenced above.
Perform Manual Reconciliation
NB: The above images are for instructional purposes only. Actual products may vary.
Terminal Maintenance
To avoid damaging the payment terminal, it is important that the below
cleaning advice is followed. Damage caused to a terminal through an incorrect
cleaning method is not covered by warranty.
Please use the following methods to clean the various parts of the payment
terminal:
Keypad: Gently wipe with a soft, dry cloth slightly impregnated with 70%
isopropyl alcohol.
Display screen: Gently wipe with a soft, damp cloth slightly impregnated
with soap. Casing: Gently wipe with a soft, damp cloth slightly impregnated
with soap. To avoid damaging electrical components, it is important not to
spray any cleaning agent directly onto the terminal. When cleaning, a
functional problem or tamper alert may be triggered if too much liquid is used
i.e. if liquid seeps inside the terminal. 70% isopropyl alcohol may be used on
the keypad only. It should be applied via a soft cloth. Wiping should be done
gently. Excessive wiping of the keypad may cause cosmetic damage over time.
70% isopropyl alcohol must not be used on the display screen or casing. These
components may only be cleaned with a soft, damp cloth that is slightly
impregnated with soap.
The following products must not be used on any part of the terminal: solvents,
bleach, hydrogen peroxide, thinner, trichloroethylene or ketone-based
solvents, glycol ether or thymol-based agents, detergents or abrasive
products. Regular cleaning of the terminal will not completely remove the risk
of virus infection. Good hand hygiene following shop visits is recommended.
Contactless payment, whenever possible, is advised. It is not recommended to
use overlays on the terminal e.g. covering the terminal with clear plastic
bags or plastic film. The Payment Card Industry Security Standards Council
(PCI SSC) does not endorse the use of overlays, as doing so can interfere with
the entering of payment card/PIN data:
https://blog.pcisecuritystandards.org/maintaining-pos-device-security-and-
cleanliness
Menu Structure on Payment Terminals
Terminals & Accessories
Each terminal is delivered with the following corresponding accessories:
Desk/3500
- Power supply cable (with MagicBox)
- Integration cable
- Receipt roll
- Merchant card
Move/3500
- Power supply cable
- Charging unit/base station
- Battery
- Network cable (BT)
- Receipt roll
- Merchant card
Lane/3000
- Power supply cable ( applicable for Ethernet, RS232, and, in some cases, USB connections)
- Integration cable
- Merchant card
Wi-Fi Set-Up for Move/3500
- Press F1
- Swipe the Merchant Card
- Select Control Panel
- Select Terminal Settings
- Select Comm Means
- Select Wifi, followed by Enable
- Scan the Network and select the available network
- Enter your password using the up/ down buttons on the terminal (use F1 and F4 for side navigation)
- Select OK (green key)
Using the Shortcut Menu
- Press the Down key
- Select the Wifi setting
- Swipe the Merchant Card
- Select Terminal Settings
- Select Comm Means
- Select Wifi, followed by Enable
- Scan the Network and select the available network
- Enter your password using the up/ down buttons on the terminal (use F1 and F4 for side navigation)
- Select OK (green key)
Result: The new profile is now connected. Go to Status Option to verify that the status shows Connected.
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>