Nets PCI Secure Software Standard User Guide
- June 16, 2024
- nets
Table of Contents
- Introduction and Scope
- Secure Payment Application
- Secure Remote Software Update
- Secure Deletion of Sensitive Data and Protection of Stored Cardholder
- Authentication and Access Controls
- Logging
- Wireless Networks
- Network Segmentation
- Remote Access
- Transmission of Sensitive data
- Viking Versioning Methodology
- Instructions about Secure Installation of Patches and Updates.
- Viking Release Updates
- Not-Applicable requirements
- PCI Secure Software Standard Requirements Reference
- Glossary of Terms
- Document Control
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
PCI Secure Software Standard
User Guide Nets Denmark
A/S:
PCI-Secure Software Standard
Software Vendor Implementation Guide
for Viking terminal 1.02.0
Version 1.2
Introduction and Scope
1.1 Introduction
The purpose of this PCI-Secure Software Standard Software Vendor
Implementation Guide is to provide stakeholders with clear and thorough
guidance on the secure implementation, configuration, and operation of the
Viking software. The guide instructs Merchants on how to implement Nets’
Viking application into their environment in a PCI Secure Software Standard
compliant manner. Although, it is not intended to be a complete installation
guide. Viking application, if installed according to the guidelines documented
here, should facilitate, and support a merchant’s PCI compliance.
1.2 Software Security Framework (SSF)
The PCI Software Security Framework (SSF) is a collection of standards and
programs for the secure design and development of payment application
software. The SSF replaces the Payment Application Data Security Standard (PA-
DSS) with modern requirements that support a broader array of payment software
types, technologies, and development methodologies. It provides vendors with
security standards like PCI Secure Software Standard for developing and
maintaining payment software so that it protects payment transactions and
data, minimizes vulnerabilities, and defends against attacks.
1.3 Software Vendor Implementation Guide – Distribution and Updates
This PCI Secure Software Standard Software Vendor Implementation Guide should
be disseminated to all relevant application users including merchants. It
should be updated at least annually and after changes in the software. The
annual review and update should include new software changes as well as
changes in the Secure Software Standard.
Nets publishes information on the listed website if there are any updates in
the implementation guide.
Website: https://support.nets.eu/
For Example: Nets PCI-Secure Software Standard Software Vendor Implementation
Guide will be distributed to all customers, resellers, and integrators.
Customers, Resellers, and Integrators will be notified from reviews and
updates. Updates to the PCI-Secure Software Standard Software Vendor
Implementation Guide can be obtained by contacting Nets directly, as well.
This PCI-Secure Software Standard Software Vendor Implementation Guide
references both the PCI-Secure Software Standard and PCI requirements. The
following versions were referenced in this guide.
- PCI-Secure-Software-Standard-v1_1
Secure Payment Application
2.1 Application S/W
The Viking payment applications do not use any external software or hardware
not belonging to the Viking embedded application. All S/W executables
belonging to the Viking payment application are digitally signed with Tetra
signing kit provided by Ingenico.
- The terminal communicates with the Nets Host using TCP/IP, either via Ethernet, GPRS, Wi-Fi, or via the PC-LAN running the POS application. Also, the terminal can communicate with the host via mobile with Wi-Fi or GPRS connectivity.
Viking terminals manage all the communication using Ingenico link layer
component. This component is an application loaded in the terminal. The Link
Layer can manage several communications at the same time using different
peripherals (modem and serial port for example).
It currently supports the following protocols:
- Physical: RS232, internal modem, external modem (via RS232), USB, Ethernet, Wi-Fi, Bluetooth, GSM, GPRS, 3G and 4G.
- Data Link: SDLC, PPP.
- Network: IP.
- Transport: TCP.
The terminal always takes the initiative for establishing the communication
towards the Nets Host. There is no TCP/IP server S/W in the terminal, and the
terminal S/W is never responding to incoming calls.
When integrated with a POS application on a PC, the terminal can be set up to
communicate via the PC-LAN running the POS application using RS232, USB, or
Bluetooth. Still all functionality of the payment application is running in
the terminal S/W.
The application protocol (and applied encryption) is transparent and
independent of the type of communication.
2.1.1 Payment Host communication TCP/IP parameter setup
2.1.2 ECR communication
-
RS232 Serial
-
USB Connection
-
TCP/IP parameter setup, also known as ECR over IP
-
Host/ECR communication options in Viking Payment Application
Host COMM Type| Terminal Type
---|---
Ethernet| SeIf4000, Move3500, Desk3500, La n e3000
BT iOS| Link2500, Link2500i
BT Android| Move3500, Link2500, Link2500i
via ECR| SeIf4000, Move3500, Link2500, Link2500i, Desk3500,
Lane3000
GPRS| Move3500
‘Align| Move3500, Link2500
ECR COMM Type| Terminal Type
---|---
IP Ethernet| SeIf4000, Move3500, Desk3500, Lane3000
BT iOS| Link2500, Link2500i
BT Android| Move3500, Link2500, Link2500i
USB| SeIf4000, Move3500, Link2500, Link2500i, Desk3500, Lane3000
RS232| SeIf4000, Desk3500, Lane3000
GPRS| Move3500
IP Will| Move3500, Link2500 -
Nets Cloud ECR (Connect Cloud) parameters configuration
ECR IP address| 212.226.157.243
---|---
Communication TCP-IP PORT| 6001
2.1.3 Communication to host via ECR
Host IP address | 91.102.24142 |
---|---|
Communication TCP-IP PORT (NORWAY) | 9670 |
Note: Refer “2.1.1- Payment Host communication TCP/IP parameter setup” for
country specific TCP/IP ports.
2.2 Supported terminal hardware(s)
Viking payment application is supported on variety of PTS (PIN transaction
security) validated Ingenico devices.
The list of terminal hardware along with their PTS approval number is given
below.
Tetra Terminal Types
Terminal hardware| PTS version| PTS approval number| PTS
Hardware Version| PTS Firmware Version
---|---|---|---|---
Lane 3000| 5.x| 4-30310| LAN30AN LAN30BA LAN30BN LAN30CA LAN30DA LAN30EA
LAN30EN LAN30FA LAN30FN LAN30GA LAN30HA LAN30AA| 820547v01.xx
820561v01.xx
Desk 3500| 5.x| 4-20321| DES32BB DES32BC DES32CB DES32DB DES32DC DES35AB
DES35BB DES35BC DES35CB DES35DB DES35DC DES32AB| 820376v01.xx
820376v02.xx
820549v01.xx
820555v01.xx
820556v01.xx
820565v01.xx
820547v01.xx
Move 3500| 5.x| 4-20320| MOV35AC MOV35AQ MOV35BB MOV35BC MOV35BQ MOV35CB
MOV35CC MOV35CQ MOV35DB MOV35DC MOV35DQ MOV35EB MOV35FB MOV35JB
MOV35AB| 820376v01.xx
820376v02.xx
820547v01.xx
820549v01.xx
820555v01.xx
820556v01.xx
820565v01.xx
820547v01.xx
820565v01.xx
Link2500| 4.x| 4-30230| LIN25BA LIN25BB LIN25CA LIN25DA LIN25DB LIN25EA
LIN25FA| 820555v01.xx
820556v01.xx
820547v01.xx
| | | LIN25FB LIN25GA LIN25HA LIN25HB LIN25IA LIN25JA LIN25JB LIN25KA LIN25LA
LIN25MA LIN25NA LIN25AA|
---|---|---|---|---
Link2500| 5.x| 4-30326| LIN25BA LIN25BB LIN25CA LIN25DA LIN25DB LIN25EA
LIN25FA LIN25FB LIN25GA LIN25HA LIN25HB LIN25IA LIN25JA LIN25JB LIN25KA
LIN25LA LIN25MA LIN25NA LIN25AA LIN25BB| 820547v01.xx
Self4000| 5.x| 4-30393| SEL40BA| 820547v01.xx
2.3 Security Policies
Viking payment application adheres to all the applicable security policies
specified by Ingenico. For general information, these are the links to the
security policies for different Tetra terminals:
Terminal Type | Security Policy document |
---|---|
Link2500 (v4) | Link/2500 PCI PTS Security Policy (pcisecuritystandards.org) |
Link2500 (v5) | PCI PTS Security Policy (pcisecuritystandards.org) |
Desk3500 | [https://listings.pcisecuritystandards.org/ptsdocs/4-20321ICO- |
OPE-04972-EN-](https://listings.pcisecuritystandards.org/ptsdocs/4-20321ICO-
OPE-04972-EN-
V12_PCI_PTS_Security_Policy_Desk_3200_Desk_3500-1650663092.33407.pdf)
V12_PCI_PTS_Security_Policy_Desk_3200_Desk_3500-1650663092.33407.pdf
Move3500| https://listings.pcisecuritystandards.org/ptsdocs/4-20320ICO-
OPE-04848-EN-
V11_PCI_PTS_Security_Policy_Move_3500-1647635765.37606.pdf
Lane3000| https://listings.pcisecuritystandards.org/ptsdocs/4-30310SP_ICO-
OPE-04818-EN-
V16_PCI_PTS_Security_Policy_Lane_3000-1648830172.34526.pdf
Self4000| Self/4000 PCI PTS Security Policy (pcisecuritystandards.org)
Secure Remote Software Update
3.1 Merchant Applicability
Nets securely delivers Viking payment application updates remotely. These
updates occur on the same communication channel as the secure payment
transactions, and the merchant is not required to make any changes to this
communication path for compliance.
For general information, merchants should develop an acceptable use policy for
critical employee-facing technologies, per the guidelines below for VPN, or
other high-speed connections, updates are received through a firewall or
personal firewall.
3.2 Acceptable Use Policy
The merchant should develop usage policies for critical employee-facing
technologies, like modems and wireless devices. These usage policies should
include:
- Explicit management approval for use.
- Authentication for use.
- A list of all devices and personnel with access.
- Labelling the devices with owner.
- Contact information and purpose.
- Acceptable uses of the technology.
- Acceptable network locations for the technologies.
- A list of company approved products.
- Allowing use of modems for vendors only when needed and deactivation after use.
- Prohibition of storage of cardholder data onto local media when remotely connected.
3.3 Personal Firewall
Any “always-on” connections from a computer to a VPN or other high-speed
connection should be secured by using a personal firewall product. The
firewall is configured by the organization to meet specific standards and not
alterable by the employee.
3.4 Remote Update Procedures
There are two ways to trigger the terminal to contact the Nets software center
for updates:
- Either manually via a menu option in the terminal (swipe merchant card, select menu 8 “Software”, 1 “Fetch software”), or Host initiated.
- Using the Host initiated method; the terminal automatically receives a command from the Host after it has performed a financial transaction. The command tells the terminal to contact the Nets software centre to check for updates.
After a successful software update, a terminal with a built-in printer will
print a receipt with information on the new version.
Terminal integrators, partners and/or Nets technical support team will have
the responsibility of informing merchants of the update, including the link to
the updated implementation guide and the release notes.
In addition to receipt after software update, Viking payment application can
be also validated via Terminal Info on pressing ‘F3’ key on the terminal.
Secure Deletion of Sensitive Data and Protection of Stored Cardholder
Data
4.1 Merchant Applicability
Viking payment application does not store any magnetic stripe data, card
validation values or codes, PINs or PIN block data, cryptographic key
material, or cryptograms from its previous versions.
To be PCI compliant, a merchant must have a data-retention policy which
defines how long cardholder data will be kept. Viking payment application does
retain cardholder data and/or sensitive authentication data of the very last
transaction and in case if there are offline or deferred authorization
transactions while adhering to the PCI-Secure Software Standard compliance at
the same time, hence it can be exempt from the merchant’s cardholder data-
retention policy.
4.2 Secure Delete Instructions
The terminal does not store sensitive authentication data; full track2, CVC,
CVV or PIN, neither before nor after authorization; except for Deferred
Authorization transactions in which case encrypted sensitive authentication
data (full track2 data) is stored until authorization is done. Post
authorization the data is deleted securely.
Any instance of prohibited historical data that exists in a terminal will be
automatically deleted securely when the terminal Viking payment application is
upgraded. Deletion of prohibited historical data and data that is past
retention policy will happen automatically.
4.3 Locations of Stored Cardholder Data
Cardholder data is stored in the Flash DFS (Data File System) of the terminal.
The data is not directly accessible by the merchant.
Data Store (file, table, etc.)| Cardholder Data Elements stored
(PAN, expiry, any elements of SAD)| How data store is secured
(for example, encryption, access controls, truncation, etc.)
---|---|---
File: transgress| PAN, Expiry Date, Service Code| PAN: Encrypted 3DES-DUKPT
(112 bits)
File: storefwd.rsd| PAN, Expiry Date, Service Code| PAN: Encrypted 3DES-DUKPT
(112 bits)
File: transoff.rsd| PAN, Expiry Date, Service Code| PAN: Encrypted 3DES-DUKPT
(112 bits)
File: transorr.rsd| Truncated PAN| Truncated (First 6, Last 4)
File: offlrep.dat| Truncated PAN| Truncated (First 6, Last 4)
File: defauth.rsd| PAN, Expiry Date, Service Code| PAN: Encrypted 3DES-DUKPT
(112 bits)
File: defauth.rsd| Full track2 data| Full Track2 data: pre-Encrypted 3DES-
DUKPT (112 bits)
4.4 Deferred Authorization Transaction
Deferred Authorization occurs when a merchant cannot complete an authorization
at the time of the transaction with the cardholder due to connectivity,
systems issues, or other limitations, and then later completes the
authorization when it is able to do so.
That means that a deferred authorization occurs when an online authorization
is performed after the card is no longer available. As the online
authorization of deferred authorization transactions are delayed, the
transactions will be stored on terminal until the transactions are
successfully authorized later when network is available. The transactions are
stored and sent later to the host, like how the Offline transactions are
stored as of today in Viking payment application.
Merchant can initiate the transaction as ‘Deferred Authorization’ from the
Electronic Cash Register (ECR) or via terminal menu.
Deferred Authorization transactions can be uploaded to the Nets host by
merchant using below options:
- ECR – Admin command – Send offline (0x3138)
- Terminal – Merchant ->2 EOT -> 2 sent to host
4.5 Troubleshooting Procedures
Nets support will not request sensitive authentication or cardholder data for
troubleshooting purposes. Viking payment application is not capable of
collecting or troubleshooting the sensitive data in any case.
4.6 PAN locations – Displayed or Printed
Masked PAN:
-
Financial Transaction receipts:
Masked PAN is always printed on the transaction receipt for both cardholder and merchant. The masked PAN in most of the cases is with * where first 6 digits and last 4 digits are in clear text. -
Transaction list report:
Transaction list report shows the transactions performed in a session. Transaction details include Masked PAN, Card issuer name and the transaction amount. -
Last customer receipt:
The copy of last customer receipt can be generated from terminal copy menu. The customer receipt contains the masked PAN as the original customer receipt. The given function is used in case if terminal fails to generate a customer
receipt during the transaction for any reason.
Encrypted PAN:
• Offline transaction receipt:
Retailer receipt version of offline transaction includes Triple DES 112-bit
DUKPT encrypted cardholder data (PAN, Expiry date and Service code).
BAX: 71448400-714484
12/08/2022 10:39
Visa
Contactless
****3439-0
107A47458AE773F3A84DF977
553E3D93FFFF9876543210E0
15F3
AID: A0000000031010
TVR: 0000000000
StoreID: 123461
Ref.: 000004 000000 KC3
Resp.: Y1
Session: 782
PURCHASE
NOK 12,00
APPROVED
RETAILER COPY
Confirmation:
Viking payment application always encrypts the cardholder data by default for
offline transaction storage, transmission towards NETS host and to print
encrypted card data on the retailer receipt for an offline transaction.
Also, to display or to print the card PAN, Viking payment application always
masks the PAN digits with asterisk ‘*’ with First 6 + Last 4 digits in clear
as default. The card number print format is controlled by terminal management
system where print format can be changed by requesting through proper channel
and by presenting a business legitimate need, however for Viking payment
application, there isn’t any such case.
Example for masked PAN:
PAN: 957852181428133823-2
Minimum info: **3823-2
Maximum info: 957852****3823-2
4.7 Prompt files
Viking payment application do not provide any separate prompt files.
Viking payment application requests for cardholder inputs through display
prompts which are part of the messaging system within the signed Viking
payment application.
Display prompts for PIN, amount, etc. are shown on the terminal, and
cardholder inputs are awaited. The inputs received from cardholder are not
stored.
4.8 Key management
For the Tetra range of terminal models, all security functionality is
performed in a secure area of a PTS device protected from the payment
application.
Encryption is performed within the secure area while decryption of the
encrypted data can only be performed by the Nets Host systems. All key
exchange between Nets host, Key/Inject tool (for Tetra terminals) and the PED
are done in encrypted form.
Procedures for Key Management are implemented by Nets according to a DUKPT
scheme using 3DES encryption.
All keys and key components used by Nets terminals are generated using
approved random or pseudorandom processes. Keys and key components used by
Nets terminals are generated by Nets key management system, which use
approved Thales Pay shield HSM units to generate cryptographic keys.
The key management is independent of the payment functionality. Loading a new
application therefore does not require a change to the key functionality. The
terminal key space will support around 2,097,152 transactions.
When the key space is exhausted, Viking terminal stops working and shows an
error message, and then the terminal must be replaced.
4.9 ‘24 HR’ Reboot
All Viking terminals are PCI-PTS 4.x and above and hence follows the
compliance requirement that PCI-PTS 4.x terminal shall reboot minimum once
every 24 hours to wipe the RAM and further secure terminal HW from being used
to get hold of payment card data.
Another benefit of the ‘24hr’ re-boot cycle is that memory leaks will be
mitigated and have less impact for the merchant (not that we should accept
memory leak issues.
Merchant can set the reboot time from the terminal Menu option to ‘Reboot
Time’. The reboot time is set based on ‘24hr’ clock and will take the format
HH:MM.
The Reset mechanism is designed to ensure a terminal reset at least one time
per 24 hours running. To fulfil this requirement a time slot, called the
“reset interval” represented by Temin and Tmax has been defined. This period
represents the time interval where the reset is allowed. Depending on the
business case, the “reset interval” is customized during the terminal
installation phase. By design, this period cannot be shorter than 30 minutes.
During this period, the reset occurs each day 5 minutes earlier (on T3) as
explained by the diagram below:
4.10 Whitelisting
Whitelisting is a procedure to determine that the PANs listed as a whitelist
are allowed to be shown in clear text. Viking uses 3 fields for determining
the whitelisted PANs which are read from the configurations downloaded from
the terminal management system.
When a ‘Compliance flag’ in Nets host is set to Y, the information from the
Nets Host or Terminal management system is downloaded to the terminal, when
the terminal starts. This Compliance flag is being used for determining the
whitelisted PANs which are read from the dataset.
‘Track2ECR’ flag determines whether the Track2 data is allowed to be
handled(sent/received) by the ECR for a specified issuer. Depending on the
value of this flag, it is determined if the track2 data should be shown in
local mode on ECR.
‘Print format field’ determines how the PAN will be displayed. The cards in
PCI scope will all have the print format set to display the PAN in
truncated/masked form.
Authentication and Access Controls
5.1 Access Control
The Viking payment application does not have user accounts or corresponding
passwords therefore, the Viking payment application is exempt from this
requirement.
-
ECR Integrated setup:
It is not possible to access transaction types such as Refund, Deposit and Reversal from terminal menu to make these functions secure from getting misused. These are the transaction types where money flow occurs from merchant’s account to cardholder’s account. It is the merchant’s responsibility to ensure that ECR is used only by authorized users. -
Standalone setup:
Merchant card access control is default enabled to access transaction types such as Refund, Deposit and Reversal from terminal menu to make these functions secure from getting misused.
The Viking terminal is configured by default to secure the menu options, to prevent unauthorized access. The parameters to configure the menu security falls under Merchant Menu (accessible with a Merchant card) -> Parameters -> Security
Protect menu – Set to ‘Yes’ by default.
Menu button on the terminal is protected using the Protect menu configuration.
Menu can be accessed only by the Merchant using a merchant card.
Protect reversal – Set to ‘Yes’ by default.
Reversal of a transaction can only be done by the merchant using the merchant
card to access the reversal menu.
Protect reconciliation – Set to ‘Yes’ by default
Option for Reconciliation can be accessed only by the merchant with the
merchant card when this protection is set to true.
Protect Shortcut – Set to ‘Yes’ by default
Shortcut menu with the options for viewing Terminal Info and option for
updating Bluetooth parameters will be available to the merchant only when
merchant card is swiped.
5.2 Password Controls
The Viking payment application does not have user accounts or corresponding
passwords; therefore, the Viking application is exempt from this requirement.
Logging
6.1 Merchant Applicability
Currently, for Nets Viking payment application, there is no end-user,
configurable PCI log settings.
6.2 Configure Log Settings
The Viking payment application does not have user accounts, so PCI compliant
logging is not applicable. Even in the most verbose transaction logging the
Viking payment application does not log any sensitive authentication data or
cardholder data.
6.3 Central Logging
The terminal has a generic log mechanism. The mechanism also includes logging
of creation and deletion of S/W executable.
S/W download activities are logged and can be transferred to Host manually via
a menu-choice in the terminal or on request from host flagged in ordinary
transaction traffic. If S/W download activation fails due to invalid digital
signatures on the received files, the incident is logged and transferred to
Host automatically and immediately.
6.3.1 Enable trace Logging on terminal
To enable trace logging:
- Swipe Merchant card.
- Then in the menu select “9 System menu”.
- Then go to menu “2 System Log”.
- Type in the technician code, which you can get by calling Nets Merchant Service support.
- Select “8 Parameters”.
- Then enable “Logging” to “Yes”.
6.3.2 Send trace Logs to host
To send trace logs:
- Press Menu key on the terminal and then Swipe Merchant card.
- Then in the main menu select “7 Operator menu”.
- Then select “5 Send Trace Logs” to send trace logs to host.
6.3.3 Remote trace logging
A parameter is set in the Nets Host (PSP) which will enable/disable Terminal’s
trace logging functionality remotely. Nets Host will send Trace enable/disable
logging parameter to Terminal in Data set along with the scheduled time when
Terminal will upload Trace logs. When terminal receives Trace parameter as
enabled, it would start capturing Trace logs and at the scheduled time it will
upload all trace logs and disable the logging functionality thereafter.
6.3.4 Remote error logging
Error logs are always enabled on the terminal. Like trace logging, a parameter
is set in the Nets Host which will enable/disable Terminal’s error logging
functionality remotely. Nets Host will send Trace enable/disable logging
parameter to Terminal in Data set along with the scheduled time when Terminal
will upload Error logs. When terminal receives Error logging parameter as
enabled, it would start capturing Error logs and at the scheduled time it will
upload all error logs and disable the logging functionality thereafter.
Wireless Networks
7.1 Merchant Applicability
Viking payment terminal – MOVE 3500 and Link2500 have the capability to
connect with Wi-Fi network. Therefore, for Wireless to be implemented
securely, consideration should be taken when installing and configuring the
wireless network as detailed below.
7.2 Recommended Wireless Configurations
There are many considerations and steps to take when configuring wireless
networks that are connected to the internal network.
At a minimum, the following settings and configurations must be in place:
- All wireless networks must be segmented using a firewall; if connections between the wireless network and the cardholder data environment are required the access must be controlled and secured by the firewall.
- Change the default SSID and disable SSID broadcast
- Change default passwords both for wireless connections and wireless access points, this includes console access as well as SNMP community strings
- Change any other security defaults provided or set by the vendor
- Ensure that wireless access points are updated to the latest firmware
- Only use WPA or WPA2 with strong keys, WEP is prohibited and must never be used
- Change WPA/WPA2 keys at installation as well as on a regular basis and whenever a person with knowledge of the keys leaves the company
Network Segmentation
8.1 Merchant Applicability
The Viking payment application is not a server-based payment application and
resides on a terminal. For this reason, the payment application does not
require any adjustment to meet this requirement.
For the merchant’s general knowledge, credit card data cannot be stored on
systems directly connected to the Internet. For example, web servers and
database servers should not be installed on the same server. A demilitarized
zone (DMZ) must be set up to segment the network so that only machines on the
DMZ are Internet accessible.
Remote Access
9.1 Merchant Applicability
Viking payment application cannot be accessed remotely. Remote support only
occurs between a Nets support staff member and the merchant over the phone or
by Nets directly onsite with the merchant.
Transmission of Sensitive data
10.1 Transmission of Sensitive data
Viking payment application secures sensitive data and/or cardholder data in
transit by using message-level encryption using 3DES-DUKPT (112 bits) for all
transmission (including public networks). Security Protocols for IP
communications from the Viking application to the Host is not required since
message-level encryption is implemented using 3DES-DUKPT (112-bits) as
described above. This encryption scheme ensures that even if transactions are
intercepted, they cannot be modified or compromised in any way if 3DES-DUKPT
(112-bits) remains considered as strong encryption. As per the DUKPT key
management scheme, the 3DES key used is unique to each transaction.
10.2 Sharing Sensitive data to other software
The Viking payment application does not provide any logical interface(s)/APIs
to enable the sharing of cleartext account data directly with other software.
No sensitive data or cleartext account data is shared with other software
through exposed APIs.
10.3 Email and Sensitive data
Viking payment application does not natively support the sending of email.
10.4 Non-Console Administrative Access
Viking does not support non-Console administrative access.
However, for the merchant’s general knowledge, non-Console administrative
access must use either SSH, VPN, or TLS for encryption of all non-console
administrative access to servers in cardholder data environment. Telnet or
other non-encrypted access methods must not be used.
Viking Versioning Methodology
The Nets versioning methodology consists of a three-part S/W version number:
a.bb.c
where ‘a’ will be incremented when high impact changes are done as per PCI-
Secure Software Standard.
a – major version (1 digit)
‘bb’ will be incremented when low impact planned changes are done as per PCI-
Secure Software Standard.
bb – minor version (2 digits)
‘c’ will be incremented when low impact patch changes are done as per PCI-
Secure Software Standard.
c – minor version (1 digit)
The Viking payment application S/W version number is shown like this on the
terminal screen when the terminal is powered up: ‘abbc’
- An update from e.g., 1.00.0 to 2.00.0 is a significant functional update. It may include changes with impact on security or PCI Secure Software Standard requirements.
- An update from e.g., 1.00.0 to 1.01.0 is a non-significant functional update. It may not include changes with impact on security or PCI Secure Software Standard requirements.
- An update from e.g., 1.00.0 to 1.00.1 is a non-significant functional update. It may not include changes with impact on security or PCI Secure Software Standard requirements.
All changes are represented in sequential numeric order.
Instructions about Secure Installation of Patches and Updates.
Nets securely deliver remote payment applications updates. These updates occur
on the same communication channel as the secure payment transactions, and the
merchant is not required to make any changes to this communication path for
compliance.
When there is a patch, Nets will update the patch version on Nets Host.
Merchant would get the patches through automated S/W download request, or the
merchant can also initiate a software download from the terminal menu.
For general information, merchants should develop an acceptable use policy for
critical employee-facing technologies, per the guidelines below for VPN or
other high-speed connections, updates are received through a firewall or
personnel firewall.
The Nets host is available either via internet using secure access or via a
closed network. With closed network, the network provider has a direct
connection to our host environment offered from their network provider. The
terminals are managed through Nets terminal management services. The terminal
management service defines for example the region the terminal belongs to and
the acquirer in use. Terminal management is also responsible for upgrading
terminal software remotely over the network. Nets ensure that the software
uploaded to the terminal has completed the required certifications.
Nets recommend check points to all its customers to ensure safe and secure
payments as listed below:
- Keep a list of all operational payment terminals and take pictures from all dimensions so you know what they are supposed to look like.
- Look for obvious signs of tampering such as broken seals over access cover plates or screws, odd or different cabling or a new hardware device that you can’t recognize.
- Protect your terminals from customer’s reach when not in use. Inspect your payment terminals on daily basis and other devices which can read payment cards.
- You must check identity of repair personnel if you are expecting any payment terminal repairs.
- Call Nets or your bank immediately if you suspect any unobvious activity.
- If you believe that your POS device is vulnerable to theft, then there are service cradles and secure harnesses and tethers available to purchase commercially. It may be worth considering their use.
Viking Release Updates
The Viking software is released in the following release cycles (subject to changes):
- 2 major releases annually
- 2 minor releases annually
- Software patches, as and when required, (for e.g. due to any critical bug/vulnerability issue). If a release is operational in field and some critical issue(s) are reported, then a software patch with the fix is expected to be released within one months’ time.
Merchants would be notified about the releases (major/minor/patch) through
emails that would be directly sent to their respective email addresses. The
email will also contain the major highlights of the release and release notes.
The merchants can also access the release notes which will be uploaded at:
Software release notes (nets.eu)
Viking Software releases are signed using Ingenico’s singing tool for Tetra
terminals. Only signed software can be loaded onto the terminal.
Not-Applicable requirements
This section holds a list of requirements in the PCI-Secure Software Standard that has been assessed as ‘Nonapplicable’ to the Viking payment application and the justification for this.
PCI Secure Software Standard CO| Activity| Justification for
being ‘Not-applicable’
---|---|---
5.3| Authentication methods (including session credentials) are sufficiently
strong and robust to protect authentication credentials from being forged,
spoofed, leaked, guessed, or circum- vented.| Viking payment application runs
on PCI approved PTS POI device.
Viking payment application does not offer local, non-con- sole or remote
access, nor level of privileges, thus there is no authentication credentials
in the PTS POI device.
Viking payment application does not provide settings to manage or generate
user IDs and does not provide any local, non-console or remote access to
critical assets (even for debug purposes).
5.4| By default, all access to critical assets is restricted to only those
accounts and services that require such access.| Viking payment application
runs on PCI approved PTS POI device.
Viking payment application does not provide settings to manage or generate
accounts or services.
7.3| All random numbers used by the software are generated using only approved
random number generation (RNG) algorithms or libraries.
Approved RNG algorithms or libraries are those that meet industry standards
for sufficient un- predictability (e.g., NIST Special Publication 800-22).|
Viking payment application does not use any RNG (random number generator) for
its encryption functions.
Viking payment application does not generate nor use any random numbers for
cryptographic functions.
7.4| Random values have entropy that meets the minimum effective strength
requirements of the cryptographic primitives and keys that rely on them.|
Viking payment application does not use any RNG (random number generator) for
its encryption functions.
Viking payment application does not generate nor use any random numbers for
cryptographic functions.
8.1| All access attempts and usage of critical assets is tracked and traceable
to a unique individual.| Viking payment application runs on PCI approved PTS
POI devices, where all critical asset handling happens, and the PTS POI
firmware ensure confidentiality and integrity of sensitive data while stored
within the PTS POI device.
Viking payment application’s sensitive function’s confidentiality, integrity
and resiliency are protected and provided by the PTS POI firmware. The PTS POI
firmware prevents any access to critical assets out of the terminal and relies
on anti-tampering features.
Viking payment application does not offer local, non-console or remote access,
nor level of privileges, thus there is no person or other systems with access
to critical assets, only Viking payment application is able to handle critical
assets
8.2| All activity is captured in sufficient and necessary detail to accurately
describe what specific activities were performed, who performed them, the time
they were performed, and which critical assets were impacted.| Viking payment
application runs on PCI approved PTS POI devices. Viking payment application
does not offer local, non-console or remote access, nor level of privileges,
thus there is no person or other systems with access to critical assets, only
Viking payment application is able to handle critical assets.
• Viking payment application does not provide privilege modes of operation.
• There are no functions to disable encryption of sensitive data
• There are no functions for the decryption of sensitive data
• There are no functions for exporting sensitive data to other systems or
processes
• There are no authentication features supported Security controls and
security functionality cannot be disabled nor deleted.
8.3| The software supports secure retention of detailed
activity
records.| Viking payment application runs on PCI approved PTS POI devices.
Viking payment application does not offer local, non-console or remote access,
nor level of privileges, thus there is no person or other systems with access
to critical assets, only Viking payment application is able to handle critical
assets.
• Viking payment application does not provide privilege modes of operation.
• There are no functions to disable encryption of sensitive data
• There are no functions for the decryption of sensitive data
• There are no functions for exporting sensitive data to other systems or
processes
• There are no authentication features supported Security controls and
security functionality cannot be disabled nor deleted.
8.4| The software handles failures in activity-tracking mechanisms such that
the integrity of existing activity records is preserved.| Viking payment
application runs on PCI approved PTS POI devices. Viking payment application
does not offer local, non-console or remote access, nor level of privileges,
thus there is no person or other systems with access to critical assets, only
Viking application is able to handle critical assets.
• Viking payment application does not provide privilege modes of operation.
• There are no functions to disable encryption of sensitive data
• There are no functions for the decryption of sensitive data |
• There are no functions for exporting sensitive data to other systems or
processes
• There are no authentication features supported
• Security controls and security functionality cannot be disabled nor deleted.
B.1.3| The software vendor maintains documentation
that describes all configurable options that can
affect the security of sensitive data.| Viking payment application runs on PCI
approved PTS POI devices. Viking payment application does not provide any of
the following to the end users:
• configurable option to access to sensitive data
• configurable option to modify mechanisms to protect sensitive data
• remote access to the application
• remote updates of the application
• configurable option to modify default settings of the application
B.2.4| The software uses only the random number
generation function(s) included in the payment
terminal’s PTS device evaluation for all cryptographic
operations involving sensitive data or sensitive functions where random values
are required and does not implement its own
random number generation function(s).| Viking does not use any RNG (random
number generator) for its encryption functions.
Viking application does not generate nor use any random numbers for
cryptographic functions.
B.2.9| The integrity of software prompt files is protected in accordance with
Control Objective B.2.8.| All prompt displays on the Viking terminal are
encoded in the application and no prompt files are present outside the
application.
No prompt files outside the Viking payment application exist, all necessary
information is generated by the application.
B.5.1.5| Implementation guidance includes instructions for stakeholders to
cryptographically sign all prompt files.| All prompts display on the Viking
terminal are encoded in the application and no prompt files are present
outside the application.
No prompt files outside the Viking payment application exist, all necessary
information is generated by the application
PCI Secure Software Standard Requirements Reference
Chapters in this document| PCI Secure Software Standard
Requirements| PCI DSS requirements
---|---|---
2. Secure Payment Application| B.2.1 6.1
12.1
12.1.b| 2.2.3
3. Secure Remote Software Updates| 11.1
11.2
12.1| 1&12.3.9
2, 8, & 10
4. Secure Deletion of Sensitive Data and Protection of Stored Cardholder
Data| 3.2
3.4
3.5
A.2.1
A.2.3
B.1.2a| 3.2
3.2
3.1
3.3
3.4
3.5
3.6
Authentication and Access Controls| 5.1
5.2
5.3
5.4| 8.1 & 8.2
8.1 & 8.2
Logging| 3.6
8.1
8.3| 10.1
10.5.3
Wireless Network| 4.1| 1.2.3 & 2.1.1
4.1.1
1.2.3, 2.1.1,4.1.1
Network Segmentation| 4.1c| 1.3.7
Remote Access| B.1.3| 8.3
Transmission of Cardholder Data| A.2.1
A.2.3| 4.1
4.2
2.3
8.3
Viking Versioning Methodology| 11.2
12.1.b|
Instructions for customers about secure installation of patches and updates.|
11.1
11.2
12.1|
Glossary of Terms
TERM | DEFINITION |
---|---|
Cardholder data | Full magnetic stripe or the PAN plus any of the following: |
· Cardholder name
· Expiration date
· Service Code
DUKPT| Derived Unique Key Per Transaction (DUKPT) is a key management scheme
in which for every transaction, a unique key is used which is derived from a
fixed key. Therefore, if a derived key is compromised, future and past
transaction data are still protected since the next or prior keys cannot be
determined easily.
3DES| In cryptography, Triple DES (3DES or TDES), officially the Triple Data
Encryption Algorithm (TDEA or Triple DEA), is a symmetric-key block cipher,
which applies the DES cipher algorithm three times to each data block.
Merchant| The end user and purchaser of the Viking product.
SSF| The PCI Software Security Framework (SSF) is a collection of standards
and programs for the secure design and development of pay- ment software.
Security of payment software is a crucial part of the payment transaction flow
and is essential to facilitate reliable and accurate payment transactions.
PA-QSA| Payment Application Qualified Security Assessors. QSA company that
provides services to payment application vendors to validate vendors’ payment
applications.
SAD
(Sensitive Authentication Data)
| Security-related information (Card Validation Codes/Values, complete track
data, PINs, and PIN Blocks) used to authenticate card- holders, appearing in
plaintext or otherwise unprotected form. Dis- closure, modification, or
destruction of this information could compromise the security of a
cryptographic device, information system, or cardholder information or could
be used in a fraudulent transaction. Sensitive Authentication Data must never
be stored when a transaction is finished.
Viking| The software platform used by Nets for application development for the
European market.
HSM| Hardware security module
Document Control
Document Author, Reviewers and Approvers
Description | Function | Name |
---|---|---|
PA-QSA | Reviewer | Claudio Adamic / Flavio Bonfiglio Shorans |
Development | Author | Aruna Panicked |
Compliance Manager | Reviewer & Approver | Arno Edstrom |
System Architect | Reviewer & Approver | Shamsher Singh |
QA | Reviewer & Approver | Varun Shukla |
Product Owner | Reviewer & Approver | Cecilia Jensen Tyldum / Arti Kangas |
Product Manager | Reviewer & Approver | May-Britt Dens tad Sanderson’s |
Engineering Manager | Manager | Tamely Vallone |
Summary of Changes
Version Number| Version Date| Nature of Change|
Change Author| Reviewer| Revision Tag| Date Approved
---|---|---|---|---|---|---
1.0| 03-08-2022| First Version for PCI-Secure
Software Standard| Aruna Panicked| Shamsher Singh| | 18-08-22
1.0| 15-09-2022| Updated section 14 with the not-applicable control objectives
with their
justification| Aruna Panicked| Shamsher Singh| | 29-09-22
1.1| 20-12-2022| Updated sections 2.1.2 and
2.2 with Self4000. Removed Link2500 (PTS version 4.x) from the sup- ported
terminal list| Aruna Panicked| Shamsher Singh| | ****
23-12-22
1.1| 05-01-2023| Updated section 2.2 with Link2500 (pts v4) for con- tinning the support for this
terminal type.
| Aruna Panicked| Shamsher Singh| | 05-01-23
1.2| 20-03-2023| Updated section 2.1.1 with Latvian and Lithuanian
terminal profiles. And 2.1.2 with BT-iOS communication type support| Aruna
Panicked| Shamsher Singh| |
Distribution List
Name | Function |
---|---|
Terminal Department | Development, Test, Project Management, Compliance |
Product Management | Terminal Product Management Team, Compliance Manager – |
Product
Document Approvals
Name | Function |
---|---|
Cecilia Jensen Tyldum | Product Owner |
Arti Kangas | Product Owner |
Document Review Plans
This document will be reviewed and updated, if necessary, as defined below:
- As required to correct or enhance information content
- Following any organizational changes or restructuring
- Following an annual review
- Following exploitation of a vulnerability
- Following new information / requirements regarding relevant vulnerabilities
References
- Nets A/S - International website
- PCI Security Standards Council – Protect Payment Data with Industry-driven Security Standards, Training, and Programs
- Home
- Software release notes
- pcisecuritystandards.org/popups/pts_device.php?appnum=4-30310
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