nets V3M2 Mobile Npay Payment Application User Manual
- June 15, 2024
- nets
Table of Contents
Npay Payment Application
V3M2 Mobile
User Manual
Castles Vega 3000 Mobile2
payment terminal
Introduction
This userguide is intended for use by merchants and covers use cases for the
payment terminal:
V3M2 Mobile (Castles Vega3000 Mobile2).
V3M2 Mobile is a portable payment terminal with a battery, a receipt printer,
and a pre-activated 4G subscription.
When receiving the payment terminal and any accessories, please check that the
delivery corresponds to your order. Save the payment terminal box for the
possible return of the payment terminal.
The information contained herein shall not be used, copied, or redistributed
without the prior written consent of Nets A/S.
Hardware & terminal components
2.1 V3M2 Mobile components
The battery-operated V3M2 Mobile is a portable terminal that comes with a base
unit for charging the battery.
The major components of the terminal include the contactless reader, 4G and
WiFi modems. For connecting to power, the terminal should be charged in the
charging dock that is included in the delivery. Be sure to connect the dock to
the power supply with the cable included in the package.
Components FRONT
2.2 Content of the package
- Payment terminal with a pre-installed 4G SIM card
- Payment terminal battery (attached to the terminal)
- Battery charging dock
- Power cord
- Receipt roll
- Nets Welcome Letter
2.3 SIM Card
The SIM card for the V3M2 Mobile is already installed in the terminal. Please,
do not open the back cover to insert or change the SIM card! The terminal is
only compatible with the installed SIM card. Using an external card prevents
the terminal’s connection and releasing it hinders our support from remotely
diagnosing potential problems in the terminal.
Basic operations and getting started
3.1 Battery
The terminal is equipped with a battery. Please do not remove it, as this
might harm the hardware and battery.
3.2 Installing the receipt paper roll
Install the receipt paper roll (57×40mm) in the compartment by opening the lid
of the receipt roll cover by lifting the cover up. Discard any packing
material from the paper roll. Place the roll in the compartment as shown in
the figure.
The paper must be fed from underneath the roll. The correct orientation of the
paper is critical. Pull out some paper so that it overhangs from the top of
the terminal and close the lid properly so that an audible ‘click’ is heard.
Note!
The receipt is printed as empty in case the receipt roll case is left open or
in case the paper is not correctly chosen or inserted in the wrong direction.
Please check that the case lid is properly closed, that the roll is positioned
correctly, and then try printing again.
3.3 Starting the terminal
Insert the payment terminal into the charging dock and the dock into the power
supply.
Press the power/menu key in the lower-left corner of the keyboard.
The terminal is equipped with a SIM card. Do not remove the SIM card or add
your own or external cards to avoid loosing connectivity. The terminal does
not need to be connected to the network separately.
3.4 Perform test payments
Press [OK].
Enter the amount (e.g., 1.00) and press [OK].
Swipe, tap, or insert the card for paying the test transaction.
Features of the V3M2 Mobile terminal
4.1 4G In case Wi-Fi is not configured, the terminal will connect to 4G
automatically and use 3G and 2G as fallback connection methods.
The terminal comes with a pre-installed SIM card, which should not be removed
or changed to avoid lack of connectivity. Removing the SIM card will hinder
our support from troubleshooting possible issues in the terminal due to the
lost connection.
Roaming
In case the terminal cannot reach the 4G connection of our network partner,
the terminal will connect to another network automatically.
4.2 Wireless Network Connection (Wi-Fi)
To configure terminal Wi-Fi, restart the terminal. After an initial black
screen with a power icon is shown, press the yellow [Clear] key a few times.
The terminal should enter Wi-Fi configuration mode and first request for the
name of the Wi-Fi (the SSID code):
Enter the Wi-Fi name (SSID) using the virtual onscreen keyboard. Please, ensure that the uppercase and lowercase letters are entered correctly. Accept the value using the green [OK] key. The terminal will then prompt for the Wi- Fi passphrase (PSK):
Enter the Wi-Fi passphrase (PSK) using the virtual onscreen keyboard. Please,
ensure that the uppercase and lowercase letters are entered correctly. Then
accept the value using the [OK] key. The terminal may reboot to apply the
changes.
You can cancel the process by entering the red [Cancel, X] key at any point,
without affecting the previous settings. If the Wi-Fi connection doesn’t work
after the configuration, you can overwrite the Wi-Fi configuration using the
same steps.
4.3 Keyboard & screen
The V3M2 Mobile terminal is equipped with an physical keypad and coloured
touchscreen.
4.4 Power supply and battery charging
Insert the payment terminal into the charging dock and connect the dock to the
power supply with the cable included in the package.
If you are using a USB cable for charging the terminal through the car
charging adapter, plug in the USB cable in the USB port of the adapter and the
USB cable into the USB port on the left side of the terminal.
4.5 Switching the terminal on and off
For switching the terminal on and off, press the power/menu key in the lower
left corner until the terminal switches off or on.
Please note, that you should not remove the terminal battery for switching the
terminal off as this might harm the hardware and battery.
4.6 Booting the terminal
Switch the power of the terminal off and then on again by pressing the
power/menu key in the lower left corner.
Do not remove the terminal battery as this might harm the hardware and
battery.
In-store usage
5.1 Payment
In normal state, the terminal displays ‘Enter amount’. Enter the desired
amount by using the number keys on the payment terminal. When you have
finished entering the amount, press the green [OK] key. Hand the payment
terminal to the customer for tapping, swiping or inserting the card for paying
the transaction.
Once the transaction is completed, your receipt is printed. If desired, print the customer receipt by pressing [OK] after the question ‘Print customer receipt?’ is displayed. Press [X] in case the receipt is not needed.
5.2 Settlement batches
Payments that are made during the day are collected in our service. A
settlement batch is formed out of the payments and sent to the acquirer
automatically every night. The settlement batch can be viewed in MyNets
(my.nets.eu/portal) during the following banking
day.
5.3 Cancelling a payment
Press the power/menu key in the left corner of the terminal for displaying the
menu on the terminal screen. A list of actions will present on the screen.
Tap your selection on the screen:
[1] Cancel last
The display will confirm in case the previous transaction should be cancelled.
Choose [OK] for proceeding.
A merchant receipt will be automatically printed. For printing a customer receipt, select [OK] when the related question ‘Print customer receipt?’ is displayed on the screen.
5.4 Refund
Press the power/menu key in the left corner of the terminal for displaying the
menu on the terminal screen. A list of actions will present on the screen.
Tap your option on the screen:
[2] Refund
Choose from the options shown on the screen:
[1] refund last or
[2] refund with reference code
5.5 Printing a receipt on standalone terminals
When a transaction is approved, the merchant’s copy of the receipt will be
printed for each contactless transaction.
The terminal will automatically ask in case the customer’s receipt should be
printed.
If a customer requests a receipt, press the green [OK] key for selecting
‘Yes’. You can disregard the customer’s receipt by pressing [X] key for ‘No’.
5.6 Printing reports
Press the power/menu key in the left corner of the terminal for displaying the
menu on the terminal screen.
Choose [4], Reports.
Choose:
[1] for the current day report
[2] for the previous day’s report.
Payment terminal maintenance
6.1 Keeping the terminal clean & hygienic
You cannot avoid bacteria collecting on the surfaces of the terminals. Pay
attention to the thorough cleaning of the terminal and clean the keypad
regularly. Use for example isopropyl alcohol products, such as disinfection
wipes. 70% isopropyl alcohol may be used on the keypad only. It should be
applied via a soft cloth. Wiping should be done gently. Excessive wiping of
the keypad may cause cosmetic damage over time.
Note! Do not spray the disinfectant directly onto the surface of the terminal.
Remove the power cable to prevent the terminal components from damaging.
70% isopropyl alcohol must not be used on the display screen or casing. These
components may only be cleaned with a soft, damp cloth that is slightly
infused with soap. The following products must not be used on any part of the
terminal: solvents, bleach, hydrogen peroxide, thinner, trichloroethylene or
ketone-based solvents, glycol ether, or thymol-based agents, detergents, or
abrasive products.
6.2 Payment terminal battery maintenance
Charge the battery full for the first-time of use. Do not remove the battery
to avoid damage in the battery and hardware.
When charging, use the terminal’s own charger. Using other chargers may damage
the battery.
It is not recommended to clean the terminal battery.
Troubleshooting
We have gathered answers to the most frequently asked questions around the
payment terminal to the local support sites of Nets.eu. Please find your
preferred language of self-service and support under the category ‘Npay
terminals’.
Payment terminals (nets.eu): https://support.nets.eu/category/payment-
terminals
Servicing
8.1 Swap service
If a rental terminal is defective, please call our Customer Service for
assistance. Depending on the nature of the defect and your agreement, you can
either receive a new terminal from Nets or assistance from our customer
service. If receiving a new terminal, the return label(s) from Nets Customer
Service shall be used and the package(s) delivered to PostNord.
NB: If a terminal is defective, it shall not be sent for repair until the
error has been reported to Nets Customer Service. The terminal must be
packaged securely. If several terminals are being returned, they must be
packaged separately.
8.2 Terminations
When terminating the lease of a Nets terminal, the terminal must not be
returned to Nets until the existing lease agreement has been terminated.
If you wish to buy/rent a terminal from a different supplier you must first
terminate their Nets lease agreement before returning the old terminal to
Nets. Until the termination notice has been received by Nets, the lease
agreement will continue to run, and you will be invoiced accordingly. You must
also ensure they receive a written confirmation from Nets on the lease
agreement termination. A return label will be sent to you via email when the
termination is completed in the Nets system.
NB: Pack the terminals securely and separately. Remember to include all
associated cables and equipment. The return label(s) that merchants receive
from Nets must always be used when returning payment terminals. The package(s)
must then be delivered to a PostNord drop-off station for returning them to
the local Nets warehouse.
. Other features of the Service
9.1 Safety
The payment terminal and its software comply with the requirements of the card
industry. No plain text card numbers are stored in the payment terminal, and
it is not possible to enter the card number manually on the payment terminal
keypad. It is not possible to bypass the PIN request.
Our service is run and monitored 24/7.
9.2 Customer service
Should you have any issues or questions concerning your terminal, please check
our local support resources at:
Payment terminals (nets.eu): https://support.nets.eu/category/payment-termi-
nals
Nets is part of Nexi Group – the European PayTech
nexigroup.com
Nets Npay user manual V3M2 Mobile
References
- MyNets
- Nets A/S - International website
- Nexi, The European PayTech
- Payment terminals
- Maksupäätteet
- Betalterminaler