HARVEST NCMR Audio Interface User Manual

HARVEST NCMR Audio Interface

Please read these instructions carefully before using this product.

Information for your safety

The device should only be serviced and maintained by qualified service personnel. Improper repair work can be dangerous. Do not attempt to service this product yourself. Tampering with this device may result in injury, fire, or electric shock. Information for your safety Be sure to use the specified power source for the device. Connection to an improper power source may cause fire or electric shock.

Operation Safety

Before using the product, ensure all cables are not damaged and connected correctly. If you notice any damage, contact the support team immediately.

• To avoid short circuits, keep metal or static objects away from the device.
• Avoid dust, humidity, and temperature extremes. Do not place the product in any area where it may become wet.
• Operating environment temperature and humidity:
  • Temperature: Operating: 0 °C to 35 °C Storage: -20 °C to 65 °C
  • Humidity (non-condensing): Operating: 0% to 90% Storage: 0% to 95%
• Contact the support team support@harvest-tech.com.au if you encounter technical problems with the product.

Symbols

• Warning or caution to prevent injury or death, or damage to property.
• Extra notes on the topic or steps of the instructions being outlined.
• Further information to content outside the scope of the user guide.
• Extra pointers or suggestions in executing instructions.

User Resources

• Contact and Support: support@harvest-tech.com.au
• Harvest Technology Pty Ltd
• 7 Turner Avenue, Technology Park
• Bentley WA 6102, Australia
• www.harvest.technology

Disclaimer and Copyright

Whilst Harvest Technology will endeavor to keep the information in this user guide up to date, Harvest Technology makes no representations or warranties of any kind, express or implied about the completeness, accuracy, reliability, suitability or availability with respect to the user guide or the information, products, services or related graphics contained in the user guide, website or any other media for any purpose. The information contained in this document is believed to be accurate at the time of release, however, Harvest Technology cannot assume responsibility for any consequences resulting from the use thereof.

Harvest Technology reserves the right to make changes to any of its products and associated documentation at any time without notice. Harvest Technology does not assume any responsibility or liability arising out of the application or use of any of its products or associated documentation.
Any decisions you make after reading the user guide or other material are your responsibility and Harvest Technology cannot be held liable for anything you choose to do. Any reliance you place on such material is therefore strictly at your own risk. Harvest Technology products, including all hardware, software and associated documentation is subject to international copyright laws. The purchase of, or use of this product convey a license under any patent rights, copyrights, trademark rights, or any other intellectual property rights from Harvest Technology.

Warranty

The warranty for this product can be found online at: https://harvest.technology/terms-and-conditions/

FCC Compliance Statement

NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the user manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their own expense. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

CE/UKCA Compliance Statement

Marking by the (CE) and (UKCA) symbols indicates compliance of this device with the applicable directives of the European Community and meets or exceeds the following technical standards.

• Directive 2014/30/EU:  Electromagnetic Compatibility
• Directive 2014/35/EU: Low Voltage
• Directive 2011/65/EU: RoHS, restriction of the use of certain hazardous substances in electrical and electronic equipment

Warning: Operation of this equipment is not intended for a residential environment and could cause radio interference.

Overview

The RiS Nodecom (NCMR) provides a single audio channel for streaming two-way audio to other devices on the customer RiS network.

Feature Summary

• Low latency & bandwidth
• User configurable network topology
• Small form factor desktop solution
• Intuitive user interface

Two-way audio streaming solution

Ports

Connections

The following audio devices are supported:

• USB speakerphone or headset via either USB port (Jabra Speakerphone supplied)
• 3.5mm stereo/mono + mic headset or microphone & speaker via the RHS port

Typical system setup

User Interface

The NCMR is supplied with a Quick Start Guide for installation. See the User Resources on the last page for access.

Status LED

PTT (Push To Talk)

• (Off): Software not running
• (Blue): Software running
• (Green): Audio connection active, mic muted
• (Red): Audio connection active, mic open

Press and Hold

Open Mic

VOL (Volume)

Factory Reset

Configuration

The NCMR is configured via a web interface. The web interface allows the user to view device information and status, configure network settings (wired and WiFi) and perform system related tasks. The device is shipped in a “factory default” state. Settings must be configured to enable use on the customers RiS network.

Initial Login

1. Connect the RIS Nodecom device to your LAN via the Ethernet port and power the device
2. Configure the IPv4 settings of a computer connected to the same network
3. IP: 192.168.2.x
4. Subnet: 255.255.255.0
5. Gateway: 192.168.2.1
6. Navigate to http://192.168.2.1 from a web browser and login with
7. User: admin
8. Password: admin
9. Enter a new password

Dashboard

Following initial login, the user will be presented with the WebUI dashboard. The following information and configuration is provided.

Device

• Serial number & uptime

Information

• Select interface from drop down
• Current network status & information

Testing

• Network connection upload & download speed tests
• Ping a device on the network (helpful for network diagnostics)

Configuration

• See next section

Reboot

• To reboot the device, select the reboot icon from the top right of any screen and select Confirm.

Network Configuration

RiS devices communicate over a customers “closed” network, ensuring stable and secure transimssion of sensitive data. Device network adapters require IPv4 configuration.

Firewall Settings

The following port numbers MUST be set to open on customer network devices where applicable

Data streaming, device control & connection management

• UDP – 2100 to 2200

Device-to-device communication

• UDP – 2025 & 2026
• TCP – 2020

Ethernet connections will take preference over WiFi. Disable or unplug Ethernet cable if WiFi connection is preferred.

• Current network settings can be viewed from LHS of the dashboard

Ethernet

1. Select the Ethernet adapter from the dropdown list in the top right of the window
2. Name the interface (optional) and select enabled then Save Changes
3. Select the IP Settings tab, then manual from the drop down
4. Enter network settings as provided by you Network Administrator and select Save

Ethernet connections MUST be reset for settings to take effect by

• Disconnecting and reconnecting the ethernet cable
• Enabling then disabling the connection from the interface settings
• Power cycling the device

WiFi

1. Select the WiFi adapter from the dropdown list in the top right of the window
2. Name the interface (optional) and select enabled then Save Changes
3. Select the Wireless tab, then manual from the drop down
4. Select from the available networks then Connect or manually enter details then Join Network
5. Select the IP Settings tab
6. Enter network settings as provided by you Network Administrator and select Save.

System Settings

Version Control

• Software versions currently installed and resource usage

Update Password

• Enter details and select Update

Factory Reset

• Select to set the device to factory defaults (user and network settings)
• Select Confirm or Cancel when prompted

Diagnostics

Network

• Network connection information
• Select interface from drop down

Software

• Software versions currently installed and resource usage

CPU

• Current CPU usage and temperature

Memory & Other

• Information on other system resources

Deliverer

• RiS device connection and configuration is performed using the Deliverer application.

Deliverer User Manual

Appendix

Technical Specifications

Troubleshooting

System

Faulty or incompatible PSU

| Confirm PSU in plugged in and AC supply on Confirm USB-C cable is connected correctly Test with alternative PSU

If using an alternative PSU ensure it meets required specifications

(see “Technical Specifications”

Device overheating| Blocked vents

Environmental conditions

| Ensure device ventilation is not blocked (refer quick start guide)

Ensure device is located in an environment where

specified operating conditions are not exceeded

Forgot login or network details| N/A| Factory reset to defaults

Network

Network issue

(Device showing “offline” in

Deliverer application)

| Network not connected or out of range

Network settings incorrect

Device IP address incorrect in Deliverer application

| Check Ethernet cable or WiFi is connected Ensure antenna is correctly installed

Check network settings, contact your network administrator to diagnose network

Ensure correct port settings in place (see “Network” on page 17)

Confirm IP address of device matches that set in

Deliverer

Unable to see WiFi networks| WiFi not enabled

No networks in range

| Enable WiFi via web interface Reduce the distance to WiFi router/AP

Ensure WiFi antenna correctly installed

Audio

device is connected and powered on

Select correct input and/or output device via the Deliverer application

Output volume too low| Level set too low| Increase output volume at the connected device or via the Deliverer application
Input volume too low| Level set too low

Microphone obstructed or too far away

| Increase mic level at the connected device or via the Deliverer application

Ensure microphone is not obstructed Decrease distance to microphone

Poor audio quality| Poor cable connection Damaged device or cable

Limited bandwidth

| Check cable and connections Replace device and/or cable

Reduce bandwidth of video streams

User Resources

Contact and Support: support@harvest-tech.com.au

Harvest Technology Pty Ltd

• 7 Turner Ave, Technology Park Bentley WA 6102, Australia
• www.harvest.technology

All rights reserved. This document is the property of Harvest Technology Pty Ltd. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, photocopy, recording or otherwise without the written consent of the Managing Director of Harvest Technology Pty Ltd

References

• Turner Rooms for Rent

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