HARVEST HTG-TEC-GUI-015 NQER Media Encoder User Manual

HARVEST HTG-TEC-GUI-015 NQER Media Encoder

Please read these instructions carefully before using this product

Information for your safety

The device should only be serviced and maintained by qualified service personnel. Improper repair work can be dangerous. Do not attempt to service this product yourself. Tampering with this device may result in injury, fire, or electric shock. Be sure to use the specified power source for the device. Connection to an improper power source may cause fire or electric shock.

Operation Safety

Before using the product, ensure all cables are not damaged and are connected correctly. If you notice any damage, contact the support team immediately.

• To avoid short circuits, keep metal or static objects away from the device.
• Avoid dust, humidity, and temperature extremes. Do not place the product in any area where it may become wet.
• Operating environment temperature and humidity:
  • Temperature: Operating: 0 °C to 35 °C Storage: -20 °C to 65 °C
  • Humidity (non-condensing): Operating: 0% to 90% Storage: 0% to 95%
• Unplug the device from the power outlet before cleaning. Do not use liquid or aerosol cleaners.
• Contact the support team at support@harvest-tech.com.au if you encounter technical problems with the product.

Symbols

• Warning or caution to prevent injury or death, or damage to property.
• Extra notes on the topic or steps of the instructions being outlined.
• Further information to content outside the scope of the user guide.
• Extra pointers or suggestions in executing instructions.

Overview

The Nodestream RiS Quad Encoder (NQER) provides encoding of up to four HD video sources and frame synchronous serial data, to a RiS Decoder at another location.

Feature Summary

• HD video and data over low-quality satellite networks
• Real-time monitoring of bandwidth utilization with bit rate and latency
• System capable of 4 x 60fps at 1080p
• Frame synchronous serial data

Video and frame synchronous data streaming solution

Front Panel

Rear Panel

Connections

• Monitor output required for local device configuration
• The NQER is supplied with a Quick Start Guide for installation. See the User Resources on the last page for access.

Serial Data
RS232 serial data can be input to the NQER via the D9 serial port.

Recommended port settings

• Baud Rate: 9600bps
• Data Bits: 8
• Stop Bits: 1
• Parity: None
• Flow Control: None
• 1: Rx
• 2: Tx
• 5: GND
• When connecting serial data to an established video stream, the connection MUST be restarted
• Data string requires LF (line feed) termination

Serial data can be verified on the Decoder by toggling on screen information. See “Deliverer Manual” for further information.

Configuration
The NQER is configured via the Web UI. The Web UI allows the user to view device information and status, configure network settings and perform system related tasks. The device is shipped in a “factory default” state. Settings must be configured to enable use on the customers RiS network.

Access
The Web UI can be accessed via a web browser or locally on the device.

Web Browser

1. Connect the NQER device to your LAN via the Ethernet port and power the device
2. Navigate to the device from a web browser by entering the IP in the address bar

• The device is set to DHCP by default.
• The IP address can be identified by use of a suitable IP scanning tool. Serial number and/or MAC address should be displayed (PC must be on the same network)

Access via the Device

1. Connect LAN, monitor, keyboard/mouse and power the device
2. Once the device has booted, double click the “RiS configuration” icon on the desktop or hold CTRL and press ~ if the application starts

Initial Login

1. Access the device Web UI configuration utility via a web browser or the device.

2. Login with the following
   User: admin , Password: admin

3. Enter a new password

Dashboard

Following the initial login, the user will be presented with the WebUI dashboard. The following information and configuration is provided
Device

• Uptime

Information

• Select interface from drop down
• Current network status & information

Testing

• Network connection upload & download speed tests
• Ping a device on the network (helpful for network diagnostics)

Configuration

• See next section

Reboot

• To reboot the device, select the reboot icon from the top right of any screen and select Confirm

Network Configuration

RiS devices communicate over a customers “closed” network, ensuring stable and secure transmission of sensitive data. Device network adapters require IPv4 configuration.

Firewall Settings
The following port numbers MUST be set to open on customer network devices where applicable Video & data streaming, device control & connection management

• UDP – 2100 to 2200

Device-to-device communication

• UDP – 2025 & 2026
• TCP – 2020

Ethernet connections will take preference over WiFi. Disable or unplug Ethernet cable if WiFi connection is preferred

Current network settings can be viewed from LHS of the dashboard

Ethernet

1. Select the Ethernet adapter from the drop down list in the top right of the window
2. Name the interface (optional) and select enabled then Save Changes
3. Select the IP Settings tab, then manual from the drop-down
4. Enter network settings as provided by your Network Administrator and select Save

Ethernet connections MUST be reset for settings to take effect by

• Disconnecting and reconnecting the Ethernet cable
• Enabling then disabling the connection from the interface settings
• Power cycling the device

WiFi (with optional USB adapter)

1. Select the WiFi adapter from the drop down list in the top right of the window
2. Name the interface (optional) and select enabled then Save Changes
3. Select the Wireless tab, then manual from the drop down
4. Select from the available networks then Connect or manually enter details then Join Network
5. Select the IP Settings tab
6. Enter network settings as provided by your Network Administrator and select Save

IP Camera
IP camera RTSP streams can be used as input devices on the NQER. The IP camera network should be connected to the CAM IP port on the rear of the device to avoid complications relating to conflicting IP networks or network security measures. IPv4 settings MUST match that of the camera network.

1. Select the Ethernet adapter enpxS0 from the drop down list in the top right of the window
2. Name the interface (optional), select Enabled then Save Changes
3. Select the IP Settings tab, then manual from the drop-down
4. Enter network settings as provided by you Network Administrator and select Save

Disable “automatic routes” when using the CAM IP port. Undesirable operation will occur if checked.

System Settings

Version Control

• Software versions currently installed and resource usage

Update Password

• Enter details and select Update

Factory Reset

• Select to set the device to factory defaults (user and network settings)
• Select Confirm or Cancel when prompted

Support

• Select to enable/disable remote access to a support specialist

Diagnostics

• Network
• Network connection information
• Select interface from the drop-down

Software

• Software versions currently installed and resource usage

CPU

• Current CPU usage and temperature

Memory & Other

• Information on other system resources

Deliverer

RiS device connection management and configuration is performed using the Deliverer application.

Deliverer User Manual
Refer to the Deliverer User Manual for additional information.

Appendix

Technical Specifications

Troubleshooting

System

connected and switch is in the

on position

Device overheating| Blocked vents Environmental conditions| Ensure device ventilation is not blocked (refer quick start guide)

Ensure device is located in an environment where

specified operating conditions are not exceeded

No serial data transmission| Incorrect RX/TX cable

config

Inorrect input string settings

| Confirm pinout correct, use NULL modem

Confirm serial data string settings correct. (See “Serial Data” on page 7)

Network

Firewall settings

| Check the Ethernet cable is plugged in

Check WiFi adapter is plugged in and connected to correct WiFi network

Confirm correct network settings with your

Network Administrator

Ensure firewall settings are implemented, (see “Firewall Settings” on page 10)

Unable to see WiFi networks| No WiFi adapter connected WiFi not enabled Incompatible WiFi adapter

No networks in range

| Connect Wifi adapter to USB port

Enable WiFi from GUI

Confirm compatibility with Harvest Support

Reduce distance to WiFi router/AP

No connection to IP camera(s)| Incorrect port used Incorrect network settings| Ensure camera network is connected to “IP CAM”

port

Confirm correct network settings with your

Network Administrator

Check camera is connectable via another device Ping camera from the WebUI dashboard

Video

“No Signal” displayed on

Decoder

| Source(s) not connected or powered on

Damaged cable Inadequate cable used

| Confirm video source(s) connected and powered.

Test source with another display

Ensure cable is specified correctly (length, speed,

impedance, etc.)

“Unsupported signal” or “Out of sync” displayed on Decoder| Poor cable connection Damaged cable

Input signal not supported

| Check cable connections Replace cable

Check input signal type is supported

No output to monitor| Monitor not connected or powered

Incorrect output used

| Ensure monitor connected and powered Test monitor with an alternative input

Ensure monitor connected to Mini DisplayPort

Poor video quality| Poor input source quality

Poor quality / damaged cable

Quality settings in Deliverer set low

| Test video source with another display Test with another cable

Check quality settings in deliverer

Contact and Support
support@harvest-tech.com.au

Harvest Technology Pty Ltd
7 Turner Ave, Technology Park
Bentley WA 6102, Australia
www.harvest.technology

All rights reserved. This document is the property of Harvest Technology Pty Ltd. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, photocopy, recording or otherwise without the written consent of the Managing Director of Harvest Technology Pty Ltd.

Contact and Support User Resources
support@harvest-tech.com.au

Harvest Technology Pty Ltd
7 Turner Avenue, Technology Park
Bentley WA 6102, Australia
www.harvest.technology

Disclaimer and Copyright

Whilst Harvest Technology will endeavor to keep the information in this user guide up to date, Harvest Technology makes no representations or warranties of any kind, express or implied about the completeness, accuracy, reliability, suitability or availability with respect to the user guide or the information, products, services or related graphics contained in the user guide, website or any other media for any purpose. The information contained in this document is believed to be accurate at the time of release, however, Harvest Technology cannot assume responsibility for any consequences resulting from the use thereof. Harvest Technology reserves the right to make changes to any of its products and associated documentation at any time without notice. Harvest Technology does not assume any responsibility or liability arising out of the application or use of any of its products or associated documentation. Any decisions you make after reading the user guide or other material are your responsibility and Harvest Technology cannot be held liable for anything you choose to do. Any reliance you place on such material is therefore strictly at your own risk. Harvest Technology products, including all hardware, software and associated documentation is subject to international copyright laws. The purchase of, or use of this product convey a license under any patent rights, copyrights, trademark rights, or any other intellectual property rights from Harvest Technology.

Warranty

The warranty for this product can be found online at:
https://harvest.technology/terms-and-conditions/

FCC Compliance Statement

NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the user manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their own expense. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. In order to maintain compliance with compliance regulations, shielded HDMI cables must be used with this equipment

CE/UKCA Compliance Statement
Marking by the (CE) and (UKCA) symbol indicates compliance of this device with the applicable directives of the
European Community and meets or exceeds the following technical standards.

• Directive 2014/30/EU – Electromagnetic Compatibility
• Directive 2014/35/EU – Low Voltage
• Directive 2011/65/EU – RoHS, restriction of the use of certain hazardous substances in electrical and electronic equipment

Warning: Operation of this equipment is not intended for a residential environment and could cause radio interference.

References

• Turner Rooms for Rent

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