HARVEST HTG-TEC-GUI-014 NQER Media Encoder User Guide
- June 3, 2024
- Harvest
Table of Contents
HARVEST HTG-TEC-GUI-014 NQER Media Encoder
Overview
Welcome to the Nodestream RiS Quad Encoder (NQER)
Please read these instructions carefully before using this product and save
this quick start guide for future reference. See the User Manual for full
details via the QR code on the back page.
Video and data streaming solution
In the Box
Rear Connections
IMPORTANT: 100-240VAC 47/63HZ only (UPS recommended).
Do not use the Display Port or HDMI for output to a monitor. (Use the Mini- Display port only).
Front Connections
Installation
The NQER is designed to be mounted in a standard 19” Rack and occupies 3U of space
Ensure there is adequate spacing around the NQER device for cooling. Cooling air travels in the direction as shown by the arrows. No vertical loading on the NQER device.
- Install at 4 mount points
- Connect
Configuration
Access via Web Browser
- Connect the RIS Quad Encoder to your LAN via the Ethernet port and power the device.
- Navigate to the device from a web browser by entering the IP in the address bar.
The device is set to DHCP by default. The IP address can be identified by use of a suitable IP scanning tool. Serial number and/or MAC address should be displayed
Access via the Device
- Connect LAN, monitor, and keyboard/mouse, and power the device.
- Once the device has booted, double-click the “RiS configuration” icon on the desktop or hold CTRL and press.
Complete Configuration
- Login with – User: admin, Password: admin.
- When prompted, enter a new password.
- Configure device network settings as provided by your Network Administrator.
- Once connected and configured on your local network, the device will show online in the Harvest RiS Deliverer application.
- RiS networks require specific port settings, see the user manual for details
- Devices need to be manually added to the Deliverer application. See the Deliverer User Manual for more information
User Manual
Refer to the RIS Quad Decoder User Manual for additional information
.
Contact and Support support@harvest-tech.com.au.
Troubleshooting
| Issue | Cause | Resolution |
|---|---|---|
| Device not powering | The PSU switch is set to off position AC is not | |
| connected | Confirm AC is connected and switch is in the |
on position
Video sources not displaying| Source(s) not connected or
powered on
| Confirm video source(s) connected and
powered on
Test source with alternate display
No display output| Video output device not connected or powered on
Damaged cable
| Confirm video output device is connected and
powered on
Change out cable
Network issue
(Device showing “offline” in Deliverer application)
| Network not connected
Network settings incorrect
| Check Ethernet cable is connected and enabled
Check network settings, contact your network administrator to diagnose the network
| Device IP address is incorrect in the Deliverer application| Confirm IP
address of the device matches that set in the Deliverer
Forgot login or network details| N/A| Factory reset to defaults (see User
Manual)
TerrainQ Market Access Ltd (service@market-access.online)
33 Nikolaou I. Nikolaidi Ave., KS Tower, 8010 Paphos Cyprus.
Harvest Technology Pty Ltd
7 Turner Ave, Technology Park
Bentley WA 6102, Australia
www.harvest.technology.
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