Ford 2024 Three Rows Bows In China Instructions

: September 6, 2024
: Ford

Table of Contents

2024 Three Rows Bows In China
Product Information
Specifications:
- Product Usage Instructions
Reason for Safety Recall:
Service Action:
Owner Notification:
Special Service Tools:
- Frequently Asked Questions (FAQ)
Q: What should I do if I own an affected vehicle?
Q: Is there a deadline for completing the recall service?

2024 Three Rows Bows In China

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Product Information

Specifications:

Product: 2024 Model Year Mustang Vehicles
Assembly Plant: Flat Rock
Build Dates: July 25, 2023 through September 15, 2023
Population of Affected Vehicles: 4595

Product Usage Instructions

Reason for Safety Recall:

The rear suspension in some affected vehicles may have a knuckle
with a casting imperfection, leading to potential fracturing. This
could result in reduced vehicle steering control, increasing crash
risk.

Service Action:

Dealers must inspect the serial numbers on both rear knuckles of
affected vehicles. If a serial number matches the suspect parts
list, the knuckle must be replaced at no charge to the owner.

Before demonstrating or delivering any new in-stock vehicles
involved in this recall, the inspection and replacement must be
completed.

Owner Notification:

Owner letters are expected to be mailed by the week of August
26, 2024. Dealers should repair affected vehicles upon arrival,
regardless of customer notification status.

Special Service Tools:

If special tools are required, contact 1-800 ROTUNDA to place an
order for purchase.

Frequently Asked Questions (FAQ)

Q: What should I do if I own an affected vehicle?

A: If you own an affected vehicle, contact your dealer to
schedule an inspection and potential knuckle replacement as part of
the safety recall.

Q: Is there a deadline for completing the recall service?

A: Federal law mandates that dealers must complete the recall
service before delivering a new vehicle to a buyer or lessee.
Failure to comply may result in penalties.

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Service Engineering Operations Customer Service Division

TO:

All U.S. Ford and Lincoln Dealers

Ford Motor Company PO Box 1904 Dearborn, Michigan 48121
August 12, 2024

SUBJECT:

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 24S49 Certain 2024 Model Year Mustang Vehicles Inspect Rear Knuckle

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant

Build Dates

Mustang

2024

Flat Rock

July 25, 2023 through September 15, 2023

US population of affected vehicles: 4595. Affected vehicles are identified in OASIS and FSA VIN Lists.

REASON FOR THIS SAFETY RECALL
The rear suspension in some of the affected vehicles may be built with a knuckle that contains a casting imperfection. This may result in the fracturing of the knuckle. A fractured knuckle may reduce vehicle lateral stiffness and result in significant toe-in or toe-out of the rear tire under braking or throttle application. Drivers may experience limited vehicle steering control as a result, increasing the risk of a crash.

SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the serial numbers on both rear knuckles. If a serial number matches one in the suspect parts list, that knuckle will be replaced. This service must be performed on all affected vehicles at no charge to the vehicle owner. For new vehicle storage guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.
To assist vehicle owners to have this repair completed, dealers should:
· Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs o Re-deliver the owner’s vehicle after repairs have been completed.
· Pick-Up & Delivery should be made available for all customers. Refer to the Rental and Claiming sections for further details.

ESSENTIAL SPECIAL SERVICE TOOLS
If you do not have the special tools needed, please contact 1-800 ROTUNDA and choose option 3 to place an order to purchase.

OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of August 26, 2024. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $27,168 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

ATTACHMENTS · Administrative Information · Labor Allowances and Parts Ordering Information · Technical Instructions · Mobile Service Repair Assessment · Vehicle Pick-Up & Delivery Record · Owner Notification Letters · Recall Reimbursement Plan
QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Customer Service Division
Copyright 2024 Ford Motor Company

Safety Recall 24S49

Administrative Information Page 1 of 4

MOBILE SERVICE REPAIR ASSESSMENT LEVEL
· All repairs in this program have the following assessment level: – Not a Mobile Service Repair
OASIS ACTIVATION OASIS will be activated on August 12, 2024
FSA VIN LISTS ACTIVATION FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on August 12, 2024. Owner names and addresses will be available by August 26, 2024. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES · Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealers for an appointment to have their vehicles remedied as soon as practicable. · Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. · Correct other affected vehicles identified in OASIS which are brought to your dealership. · Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES · Correct all affected units in your new vehicle inventory before delivery. · Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
BRANDED / SALVAGED TITLE VEHICLES Affected branded / salvaged title vehicles are eligible for this recall.

Safety Recall 24S49

Administrative Information Page 2 of 4

OWNER REFUNDS
· This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
· Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed before the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at PO Box 6251, Dearborn, MI 48121-6251.
· Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
· Refunds will only be provided for the cost associated with replacing a broken rear knuckle.
RENTAL VEHICLES
Rental vehicles are only approved for knuckle replacement when parts have to be ordered. Contact the SSSC for approval.
FORD PICK-UP & DELIVERY · Dealers participating in the Remote Experience Program o Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery (PDL) Offset section for additional details. · Dealers NOT participating in the Remote Experience Program o Dealers may claim one-half labor hour per repair for vehicle Pick-Up & Delivery services. o Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order documentation.

Safety Recall 24S49

Administrative Information Page 3 of 4

REPAIR PHOTO SUBMISSION
Ford has requested photo evidence prior to replacing a rear knuckle for this FSA.
· The SSSC must provide approval prior to performing the repair. · Contact the SSSC and upload the necessary photo or copy of documentation as an
attachment for review. Include a photo of the rear knuckle that needs to be replaced with the serial number clearly visible. This can be done in two ways:
o Directly in the SSSC contact request form while submitting your contact on your desktop.
o Via PTS Mobile under the Images / Files Upload menu selection You should select SSSC in the sub-menu and ensure your P&A code is correct. Upload the photo(s) by selecting the appropriate FSA with the option to use a prior contact ID. These photo(s) will be associated with your SSSC contact during submission. If you have not submitted a SSSC contact yet, then you can still upload the photo(s) via PTS Mobile, and the photo(s) will be available when opening your SSSC contact for this VIN and recall.
· Upon approval, the SSSC will provide an approval code that must be used for claiming.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
· For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 Ford & Lincoln Program Policies / General Information & Special Circumstances for FSAs / Related Damage.
· For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
o Ford vehicles 3 years or 36,000 miles
· For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site before completing the repair.

Safety Recall 24S49

Administrative Information Page 4 of 4

CLAIMS PREPARATION AND SUBMISSION

· Technician Competency Requirement: The STST Competency 10 certification requirement in the U.S. market only will be enforced starting with repair orders opened on or after April 1, 2024. FSA repairs will reject if the repairing technician is not certified in STST Competency 10 FSA. See EFC14251 for more details.

· Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.

o When entering claims, select claim type 31: Field Service Action. The FSA number (24S49) is the subcode.

o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.

· Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with the same claim type and subcode as described in Claim Entry above.

IMPORTANT: Click the Related Damage Indicator radio button.

· Refunds: Submit refunds on a separate repair line.

– Program Code: 24S49

– Misc. Expense: ADMIN

– Misc. Expense: REFUND

– Misc. Expense: 0.2 Hrs.

o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.

· Ford Pick-Up & Delivery: o Dealers participating in the Remote Experience Program Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery (PDL) Offset section for additional details. o Dealers NOT participating in the Remote Experience Program Dealers may claim one-half labor hour per repair for vehicle Pick-Up & Delivery services. Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order documentation.
· Provision for Towing: For vehicles that have experienced a rear knuckle failure, dealers are authorized to claim up to a maximum value of $250 to provide towing services for completing this program. Submit on the same line as the repair.

o Program Code: 24S49

o Misc. Expense: OTHER

o Misc. Expense: Claim up to $250.00

Labor Allowances and Parts Ordering Information Page 1 of 2
Safety Recall 24S49

LABOR ALLOWANCES
Description
Inspect serial numbers on both rear knuckles. If both numbers do not match any number in the suspect parts list, vehicle passes inspection and recall is closed. If a number matches one on the suspect part list, that knuckle must be replaced.
One serial number matches replace knuckle. Photo evidence required, see Photo Submission section above.
Both serial numbers match replace both knuckles. Photo evidence required, see Photo Submission section above.
If knuckle replacement extra time to check and adjust rear toe
If knuckle replacement extra time (if equipped) to align lane departure warning system camera.
Ford Vehicle Pick-Up & Delivery Allowance: This allowance is only for non- eligible 2024 Remote Experience Program Dealers. NOTE: This allowance is for dealer-performed vehicle Pick-Up & Delivery for dealership repairs only. Can only be claimed once, regardless of outstanding FSAs repaired.
Time allowed to submit photos. Only required for rear knuckle replacement.

Labor Operation 24S49A 24S49B 24S49C 24S49D 24S49E
24S49PP
24S49ZZ

Labor Time 0.3 Hours 1.6 Hours 2.9 Hours 0.8 Hours 0.3 Hours
0.5 Hours
0.2 Hours

Order the parts below through normal order processing channels:

Service Part Number

Claim Quantity

Package Order Quantity

Number in Package

Description

PR3Z-5B758-B Up to 1

1

Rear knuckle – RH

PR3Z-5B759-B Up to 1

1

Rear knuckle – LH

W717821-S439 Up to 2

1

4

Bolt – Wheel knuckle to lower arm

W722051-S439 Up to 4

1

4

Caliper Bolt

W718188-S439 Up to 8

Up to 2

4

Hub bearing bolt

W716795-S439 Up to 2

1

4

Knuckle-to-upper arm Bolt

W520214-S440 Up to 2

1

2

Knuckle-to-upper arm Nut, M12

W714033-S439 Up to 2

1

4

Toe link-to-wheel knuckle bolt

W716795-S439 Up to 2

1

4

Vertical link upper Bolt

W715682-S900 Up to 2

1

4

Vertical link upper Nut

CCPZ-3B477-G Up to 2

Up to 2

1

Wheel hub nut

Labor Allowances and Parts Ordering Information Page 2 of 2
To guarantee the shortest delivery time, an emergency order for parts must be placed.
DEALER PRICE For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped by all applicable local, state, and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division by Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your dealer fixed operations management team or an employee of the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately.
· All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies.
· Inspect the replaced parts to verify the FSA repair was completed.
· If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced.
· After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY PARTS RETURN for the latest Immediate Scrap List information.
· This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA parts inspection process (electronic or handwritten) is independent of other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a single Repair Order, each applicable occurrence will require individual post-repair approval by the designated employee.
Copyright 2024 Ford Motor Company

TECHNICAL INSTRUCTIONS PAGE 1 OF 2
SAFETY RECALL 24S49
CERTAIN 2024 MODEL YEAR MUSTANG VEHICLES — INSPECT REAR KNUCKLE SERVICE PROCEDURE
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification requirement, for U.S. market only, will be enforced starting with repair orders opened on or after April 1, 2024. Field Service Action (FSA) repairs will reject if the repairing technician is not certified in STST Competency 10 FSA. See Electronic Field Communication (EFC) 14251 for more details.
1. With the vehicle in neutral, position it on a hoist. Follow the Workshop Manual (WSM) procedures in Section 100-02.
NOTE: The tires do not need to be removed for the inspection. 2. Using a camera (cell-phone or other), take a picture of the part number on the rear knuckles on the
driver and passenger side. See Figure 1. NOTE: Passenger side shown, driver’s side similar.
2449A
FIGURE 1
CPR © 2024 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 08/2024

TECHNICAL INSTRUCTIONS PAGE 2 OF 2
SAFETY RECALL 24S49

3. Using the table in Figure 2, inspect both rear knuckle serial numbers to see if either of them match one of the serial numbers exactly.

LEFT REAR KNUCKLE

Line 1 Line 2 Line 3

PR3C-5A971-BB PR3C-5B759-BB 2A230520030083197

RIGHT REAR KNUCKLE

Line 1 Line 2 Line 3

PR3C-5A970-BB PR3C-5B758-BB 2A230521030083936

Line 1 Line 2 Line 3

PR3C-5A971-BB PR3C-5B759-BB 2A230521030083725

Line 1 Line 2 Line 3

PR3C-5A970-BB PR3C-5B758-BB 2A230521030083933

Line 1 Line 2 Line 3

PR3C-5A970-BB PR3C-5B758-BB 2A230521030083931

Line 1 Line 2 Line 3

PR3C-5A970-BB PR3C-5B758-BB 2A230521030083932

2449D

FIGURE 2
4. Did the passenger and/or driver’s side knuckle contain a suspect serial number?

No – Neither the driver’s side and passenger side contain a suspect serial number from the table. This Field Service Action (FSA) does not apply.
Yes – The driver and/or passenger side contain a suspect serial number. Install new knuckle(s). Follow the WSM procedures in Section 204-02.

IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.

Mobile Service Repair Assessment Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 24S49
Certain 2024 Model Year Mustang Vehicles Inspect Rear Knuckle
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin Within the Administrative Information Attachment of the dealer bulletin a mobile service repair assessment level(s) will be provided. These assessment levels have been determined using the amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels – Mobile Reprogramming – Light Mobile Service – Enhanced Mobile Service – Advanced Mobile Service – Wheel and Tire Mobile Service – Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment. Mobile Reprogramming · Module Programming or similar type services · Minimum tools maybe required other than an IDS/FDRS setup · FDRS programming that requires internet connection (wi-fi or mobile hotspot) · Make sure vehicle has a charge port to ensure battery voltage is maintained during flashing of the module(s) · Repairs not greater than 1 hour in length (including time to wait for programming) Note: The location will need a charging station or wall box to maintain the 12-volt battery.
Light Mobile Service · Interior repair procedures that do not require seat, dash, or headliner removal · Under hood repairs that do not require large component removal · Exterior repairs that do not require large component/panel removal · Repairs may require standard hand tools (Access to a Technician starter kit or similar)
Copyright 2024 Ford Motor Company

Mobile Service Repair Assessment Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 24S49
Certain 2024 Model Year Mustang Vehicles Inspect Rear Knuckle
Enhanced Mobile Service · A two-person process is required anytime a procedure requires work under the
vehicle · Brake Inspection and Brake Repair/Replacement · Limited Suspension Component replacement (no alignment) · Under Vehicle access for limited repairs (no large component removal) · Vehicle Check Up – VCU · Pre-Delivery Inspection – PDI · Used Car Inspection/Presale Inspection · May require floor jack, jack stands, and impact tools Note: Wheel lock may be required.
Advanced Mobile Service · Fluid Exchange/Oil Change · Light Repairs · Brake Hydraulic Repairs
Wheel and Tire Mobile Service · Tire Removal from Wheel · Tire Balancing · Tire Repair Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire Changer required.
Not a Mobile Service Repair · Large component removal · BEV Battery Replacement · Requires a vehicle hoist to complete the repair (more than inspection) · Required vehicle alignment · Requires significant vehicle disassembly · Repairs greater than 2-3 hours · Any repairs that require M-Time · Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle
Copyright 2024 Ford Motor Company

24S49

Pick-Up and Delivery Repair Record Page 1 of 1

Vehicle Pick-Up and Delivery Record

VIN ____ received (check one): Pick-up and/or delivery service
As outlined below for the 24S49 Field Service Action program.

Pick-up

Date: ___

Delivery

Date: ___

Repair Order # Service Manager Signature

Repair Order Date Date

Ford Motor Company Recall Reimbursement Plan for 24S49
Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or the dealers.
Regarding the specific reimbursement plan for Recall # 24S49, owners who have paid for service to remedy the defect or noncompliance must have had that service performed before September 9, 2024. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan:
General Recall Reimbursement Plan (As submitted to the NHTSA)
Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall.
Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safety- related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our May 5, 2021 submission.
Reimbursement Notification
Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address:
Ford Motor Company P.O. Box 6251
Dearborn, MI 48121-6251
Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the Agency.
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Costs to be Reimbursed
For vehicles, reimbursement will not be less than the lesser of:
· The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or
· The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes.
For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply.
Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1).
Entities Authorized to Provide Reimbursement
Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined.
Required Documentation
The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted:
· Claimant name and address · Vehicle make, model and model year · Vehicle identification number (VIN) and, for replacement equipment, a description of such
equipment or, for tires, the model, size and TIN (DOT code) · Identification of the recall number (either the Ford recall number or the NHTSA recall
number) · Identification of the owner of the recalled vehicle at the time that the pre-notification remedy
was obtained · An original receipt for the pre-notification remedy that includes a breakdown of the amount
for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement. · If the remedy was obtained during the warranty repair did not correct the problem related to the recall
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Failure to submit all the above information may result in denial of the reimbursement request. Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.
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