RIDGID 1000RSDS Smart Submersible Sump Pump Instruction Manual

RIDGID 1000RSDS Smart Submersible Sump Pump

Smart Submersible Sump Pump

CONTROLLER SPECIFICATIONS

PERFORMANCE GAL/HR

| |

Discharge Head (Lift Distance)

---|---|---

Model

| HP| 0 ft| 5 ft| 10 ft| 15 ft| 20 ft
1000RSDSSmart| 1| 1| 6600| 6240| 4920|

3660

SUMP PUMP DESCRIPTION

Sump pumps are automatic pumps used to remove ground water from sump pits. The most common application is for basement drainage to prevent flooding in residential buildings. These pumps are designed to pump clear water only. With the innovative and reliable Air Switch, your pump is no longer limited by the mechanical cycles of traditional float switch style pumps. The integrated controller and companion app for your iOS or Android device keeps you informed of the status of your pump; informing you whenever there is a problem and your basement is no longer protected. These pumps are not designed to be used with a portable generator. Installation of this pump outdoors, unprotected from the weather, may cause hazardous conditions and will void warranty. Water inside the pump may freeze, limiting its performance and damaging the pump and pipes.

UNPACKING

Inspect this unit before it is used. Occasionally, products are damaged during shipment. If the pump or components are damaged, return the unit to the place of purchase for replacement, or call Customer Support (1-877-9RIDGID®).

 **NOTICE**  

This pump is not designed to handle salt water, brine, laundry discharge, water softener, sewage, grey water, or any other application which may contain caustic chemicals and/or foreign materials. Pump and/or property damage could occur if used in these applications and will void warranty.

SAFETY SIGNAL WORDS

This manual contains information that is very important  to know and understand. This information is provided for SAFETY and to PREVENT EQUIPMENT PROBLEMS. To help recognize this information, observe all safety information labeled danger, warning, caution, and notice.

IMPORTANT SAFETY INFORMATION

WARNING INDICATES A POTENTIALLY HAZARDOUS SITUATION WHICH, IF NOT AVOIDED, COULD RESULT IN DEATH OR SERIOUS INJURY

RISK OF ELECTRIC SHOCK. TO REDUCE THIS RISK, OBSERVE THE FOLLOWING WARNINGS:

MAKE SURE THERE IS A PROPERLY GROUNDED RECEPTACLE AVAILABLE. This pump is supplied with a grounding conductor and grounding-type attachment plug. To reduce the risk of electric shock, be certain that it is connected only to a properly grounded, grounding-type receptacle.

FOR ADDED SAFETY the receptacle must be protected with a ground fault circuit interrupter (GFCI). All wiring must be performed by a qualified licensed electrician and comply with the National Electric Code and all applicable local codes and ordinances

NEVER REMOVE THE GROUND PRONG from the plug or bypass the grounding wires

MAKE SURE THE POWER SUPPLY HAS A FUSE OR CIRCUIT BREAKER rated to handle the current (amps) noted on the pump nameplate or cord tag

DO NOT REMOVE POWER SUPPLY CORD and strain relief or connect conduit directly to the pump.

ALWAYS DISCONNECT THE PUMP from power supply before installing, servicing or making any adjustments

DO NOT WALK on the floor when water is present until all power is turned off. If the electric panel is in the basement, call an electrician.

PLEASE SEE WWW.RIDGID®PUMPS.COM FOR PRODUCT INFORMATION AND INSTALLATION VIDEOS

NEVER HANDLE A PUMP or motor with wet hands or when standing on a wet or damp floor while the pump is plugged into the power supply.

RISK OF ELECTRIC SHOCK. This pump has not been investigated for use in swimming pool and marine areas.

DO NOT USE TO PUMP FLAMMABLE OR EXPLOSIVE FLUIDS such as gasoline, fuel oil, kerosene, etc. Do not use in a flammable and/or explosive atmosphere. Pump should only be used to pump clear water. Personal injury and/or property damage will result and void warranty.

PUMPS ARE NOT DESIGNED TO TRANSFER WATER INTENDED FOR DRINKING. Do not use the pump for moving water that will be used for potable/drinking water. Pump should only be used in applications for which it is designed.

DO NOT USE AN EXTENSION CORD OR SURGE PROTECTOR. Extension cords and/or surge protectors could present a safety hazard if not sized properly, become damaged or the connection falls into the sump. If receptacle is not within reach of the pump’s power cord, contact a qualified licensed electrician to install a new receptacle.

CAUTION INDICATES A POTENTIALLY HAZARDOUS SITUATION WHICH, IF NOT AVOIDED, MAY RESULT IN MINOR OR MODERATE INJURY.

TO REDUCE THE RISK OF HAZARDS THAT CAN CAUSE INJURY OR PROPERTY DAMAGE, OBSERVE THE FOLLOWING WARNINGS:

IT IS THE INSTALLER’S RESPONSIBILITY TO MAKE SURE THE PUMPS AUTOMATIC SWITCH IS ABLE TO OPERATE WITHOUT ANY OBSTRUCTIONS WITHIN THE BASIN. It is recommended that the installer test and observe the pump’s operation for several cycles
after installation

IT IS REQUIRED TO USE RIGID PIPING AND FITTINGS to secure the pump in the basin and reduce pump movement. Pump movement can prevent the switch from operating correctly. Do not use flexible hosing.

IT IS REQUIRED TO USE A CHECK VALVE with this pump to prevent the back- flow of clear ground water after each pump cycle.

DO NOT INSTALL OR OPERATE THE PUMP IF IT HAS BEEN DAMAGED IN ANY WAY

DO NOT LIFT OR CARRY THE PUMP BY THE POWER CORD OR AIR TUBE. Use the pump’s handle or lift ring.

DO NOT USE THIS PUMP IN MUD, SAND, CEMENT, OIL CHEMICALS, GREY WATER, OR ANY OTHER WATER THAT IS NOT CLEAR GROUND WATER

DO NOT USE SUMP PUMPS TO HANDLE RAW SEWAGE.
NE PAS UTILISER DE POMPES DE PUISARD POUR POMPER LES EFFLUENTS.

AN INDEPENDENT HIGH WATER ALARM OR BACK UP PUMP SHOULD BE USED when risk of property damage from high water levels exists.

This product can expose you to chemicals, including DEHP, which is known to the State of California to cause cancer, birth defects and reproductive harm. For more information, go to www.P65Warnings.ca.gov.

AIR   SWITCH This Air Switch is not adjustable. Any modifications or alterations will void the warranty and/or cause premature failure of the pump, which could lead to property damage

FCC INTERFERENCE STATEMENT

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, maycause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to connect the interference by one of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions.

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications not expressly approved by the party responsible for compliance could voice the user’s authority to operate the equipment.

RF EXPOSURE
To comply with FCC/IC RF exposure requirements for mobile transmitting devices, this transmitter should only be used or installed at locations where there is at least 20 cm separation distance between the antenna and all persons.
Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.
This Device complies with Industry Canada License-exempt RSS standards(s). Operation is subject to the following two conditions: 1) this device may not cause interference, and 2) this device must accept any interference, including interference that may cause undesired operation of the device.

Vertical Submersible Sump

1. GFCI OUTLET
2. CHECK VALVE
3. VENT PIPE
4. GASKET/BASIN LID
5. PIPE INLET
6. DISCHARGE PIPE
7. SUMP PUMP
8. AIR SWITCH
9. BASIN
10. CONTROLLER
11. POWER CORD
12. AIR TUB

TYPICAL SUMP INSTALLATION

1. This installation must be in accordance with the National Electric Code and all applicable local codes and ordinances.

2. Use a basin (purchased separately) or pit that is large enough to accommodate the pump.

3. Clean the basin/pit of all debris.

4. If using a basin, place the pump directly on the bottom of the basin. To prevent damage set the pump on a solid, level surface. Do not place pump directly on clay, earth, gravel or sand. A brick or block must be installed under the pump to provide a solid base.

5. Install discharge plumbing according to local, regional and state codes. Rigid PVC pipe is required. Do not use flex hosing in a permanent application.

6. Install a check valve (required) to prevent back-flow. The RIDGID® check valve (57028-001) may be positioned just above the basin to allow easy removal of the pump for cleaning and service.

7. Install a gate valve or ball valve if required by local, regional or state code.

8. Connect pump power supply cord to a ground fault circuit interrupter (GFCI) receptacle.
   NOTE: Pump will initially run when plugged in to calibrate Air Switch.
   NOTE: Do not pinch or constrict Air Tube.

9. Fill the basin/pit with water. The pump will activate when the water level has reached level 4 on the controller.

10. The pump will stop when the water level has reached the switch-off level.

11. Fill the basin/pit with water again. While the pump is draining the basin/pit, verify the discharge pipe is carrying the water to a point at least 3 ft. away from the foundation.
    If the discharge line is exposed to freezing temperatures, the pipe must be positioned in a downward slope away from the foundation so any remaining water will drain away and not freeze.

12. Secure the basin cover and gasket to the basin to prevent debris from falling into the basin, prevent personal injury, and to contain gases and/or odors.

13. For device activation follow the instructions found on the next page.

LED LIGHT DISPLAY (CHECK YOUR APP FOR SPECIFIC REAL TIME PUMP

INFORMATION)

1. 1. Good

|

1. Your pump is good, there is nothing needed

Yellow|

1. A clogged pump inlet
2. Electrical voltage or polarity issue detected
3. Water level in your pit is not dropping
4. Your motor is showing signs of aging

|

1. Open your sump pit and inspect the pump. Make sure the inlet screen is free of debris and there is nothing blocking the fow of water into the pump.
2. Contact an electrician and have them check the voltage and wiring of the outlet.
3. Check your pump to be sure it is properly connected. Then check your discharge pipe for obstructions or leaks that allow water back into the pit.
4. Consider replacing your pump soon to stay protected.

Red|

1. There is a critical issue with your pump

|

1. Replace your pump immediately.

DIGITAL CONTROLLER BUTTON

flash yellow), release and short press (at least 1 second) again to confirm
Reset to Factory Settings and Reboo| Hold for 20 seconds (pump health LED will flash red), release and short press (at least 1 second) again to confirm
A Button Hold Legend can be found on the back of the controller for your convenience.

DEVICE ACTIVATION INSTRUCTIONS

NOTE: Make sure your Wi-Fi and Bluetooth is connected.

1. Download the SmartSumpbyRIDGID App from your device’s app store.

2. Open the SmartSumpbyRIDGID App and click “+ Add Device” to begin device activation.

3. Select your RIDGID® device.

4. Verify that the status LED on the device is blinking yellow. Click Next to continue.

5. Allow access to your devices camera and use your camera to scan the QR code located on the front of your device.
   NOTE: Camera will automatically scan QR code when brought into view.

6. After the app “Finds” your device, a network list of local connections will be displayed. Select your network and enter your password credentials. Click Send.

7. Once connected to Wi-Fi, your device will be registered.

8. The app will now ask for your zip code. By collecting your zip code, we can link your local weather data with your pump data in the future.

TROUBLESHOOTING WARNINGS

ALWAYS DISCONNECT THE PUMP FROM POWER SUPPLY before installing, servicing or making any adjustments.

LET PUMP COOL FOR A MINIMUM OF 2 HOURS BEFORE ATTEMPTING TO SERVICE. Submersible pumps contain oil that become pressurized and hot under normal operating conditions.

1. Submersible pump models have permanently lubricatedbearings and require no additional lubrication.

2. Submersible pumps contain dielectric oil for cooling.
   Dielectric oil can be harmful to the environment. Follow state environmental laws when disposing of pump.

3. The pump motor is equipped with automatic resetting thermal protector and may restart unexpectedly. Protector tripping is an indication of motor overloading as a result of operating the pump at low heads, excessively high or low voltage, inadequate wiring, incorrect motor conditions, or at the end of product life.

TROUBLESHOOTING CHART FOR PUMP

1. Water level too low
2. Blown fuse or tripped circuit breaker
3. Low supply voltage
4. Motor
5. Switch
6. Inlet screen clogged
7. Switch obstruction

|

1. Water must be at the appropriate level to activate switch
2. If blown, determine cause and then either replace with proper sized fuse or reset breaker
3. Contact an electrician
4. Replace pump
5. Verify air tube is not constricted and is connected to switch and controller
6. Remove debris
7. Remove obstruction to ensure operation of switch

Pump starts and stops too often|

1. Back-flow of water from discharge pipe
2. Switch
3. Check valve not functioning properly or leaking

|

1. Install check valve
2. Run system test. Also, make sure your Air Tube is not constricted.
3. Remove and examine check valve for proper installation and free operation. Replace check valve if necessary.

Pump shuts off and turns on independently of switch (trips thermal overload protection)|

1. Excessive water temperature
2. Switch
3. Switch obstruction
4. Obstruction in discharge pipe
5. Low supply voltage

|

1. Pump should not be used for water above 77º F
2. Run system test. Also, make sure your Air Tube is not constricted.
3. Remove obstruction to ensure operation of switch
4. Remove obstruction in discharge piping
5. Contact an electrician

Pump trips GFCI|

1. Bad GFCI
2. Bad pump

|

1. Contact an electrician to replace GFCI
2. Replace pump

Pump operates noisily or vibrates excessively|

1. Worn bearings
2. Impeller broken
3. Piping attachments to building structure too rigid or too loose

|

1. Replace pump
2. Replace pump
3. Install rubber coupling (available at local hardware stores) to isolate pump vibration from discharge plumbing

Pump will not shut off|

1. Switch
2. Switch obstructions
3. Restricted discharge (obstruction in piping)
4. Excessive inflow or pump not properly sized for application

|

1. Run system test. Also, make sure your Air Tube is not constricted.
2. Remove obstruction to ensure operation of switch
3. Remove obstruction from discharge piping
4. Recheck all sizing calculations to determine proper pump size

Pump operates but delivers little or no water|

1. Low supply voltage
2. Inlet screen clogged
3. Broken impeller
4. Pump not properly sized for application
5. Check valve stuck closed or installed backwards
6. Shut off valve closed

|

1. Contact an electrician
2. Remove debris
3. Replace pump  Recheck all sizing calculations to determine proper pump size 5. Remove and examine check valve for proper installation and free operation
4. Open valve

ROUTINE SUMP MAINTENANCE

The pump should be inspected 3-4 times per year for pump movement or buildup of debris on the switch. Reposition pump if it has moved. Remove any debris that could interfere with the operation of the switch. Lack of proper routine maintenance will void warranty.

• Make sure the pump is plugged in to a working ground fault circuit interrupter (GFCI) outlet and the cord is in good shape.
  In damp areas, GFCI breakers may trip, effectively shutting off the sump pump. Check in on your sump pump and reset the GFCI if necessary.

• Ensure the pump is standing upright. Vibrations during operation can cause it to fall or tilt onto one side.

• Pour a bucket of water into the pit to make sure the pump starts automatically and the water drains quickly once the pump is on. If the pump doesn’t start, have it serviced or replaced.

• Check the inlet screen and clear away any small stones or debris.

USING YOUR DIGITAL CONTROLLER

MUTE ALARM:
Will silence alarm for 12 hours. For custom mutes times, open the companion app while the alarm is active and press the alarm icon next to the alert pop- up.

SYSTEM TEST:
While your pump will automatically run periodic system tests; you can always force a system test via the controller or the ,companion app. A complete System Test which analyzes all aspects of Pump Health will be performed at Water Level 2 or higher. A partial System Test may be initiated at Water Level 1 or lower but will not be able to analyze all aspects of Pump Health.

REBOOT:
Will perform a Reboot of your device.

RESET WI-FI CONNECTION AND REBOOT:
Use this function to re-establish an existing or new connection to your device without losing any personalized settings or data associated with your device.
NOTE: It is highly recommended that a Wi-Fi connection reset follow the direction on the app for resetting the Wi-Fi connection for your device.

RESET TO FACTORY SETTINGS AND REBOOT:
NOTE: It is highly recommended that a Factory Reset be initiated from the device settings for your pump within the companion app while the device is connected to Wi-Fi. A Factory Reset can be initiated from the app by navigating to the setting for your pump and selecting “Deactivate Pump”. Confirming will remove data for this pump from your account and will prompt the Pump Controller to perform a Factory Reset and Reboot.

Please provide following information:
– Model number
– Serial number on cord tag (not to be removed)
– Part description and number as shown in parts list

Thank you for making RIDGID® Pumps a key part of your home maintenance program. If properly installed, maintained and operated in accordance with RIDGID® Pumps’ written instructions, your pump should provide you with approximately ( * ) years of service.

Product Warranty

| *( ) Expected Life**
5|

6

LIMITED WARRANTY

For five years for the 1000RSDSSmart from the date of purchase, from an authorized dealer, RIDGID® Pumps will repair or replace, at its option for the original purchaser, any part or parts of its Sump Pumps or Water Pumps (“Product”) found upon examination by RIDGID® Pumps to be defective in materials or workmanship. Please call RIDGID® Pumps (1-877-9RIDGID®) for warranty instructions. Be prepared to provide the model number and the serial number when exercising this warranty. All transportation charges on Products or parts submitted for repair or replacement must be paid by purchaser. This Limited Warranty is not transferrable. This Limited Warranty does not cover Products which have been damaged as a result of accident, abuse, misuse, neglect, improper installation, improper maintenance, or failure to operate in accordance with RIDGID® ’s written instructions.

This Limited Warranty does not cover Products which have been damaged as a result of accident, abuse, misuse, neglect, improper installation, improper maintenance, or failure to operate in accordance with RIDGID® Pumps’ written instructions.

THIS WARRANTY IS IN LIEU OF ANY AND ALL OTHER WARRANTIES, OBLIGATIONS OR AGREEMENTS, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, AND ANY RIGHTS OR REMEDIES AGAINST ANY PERSON OR ENTITY UNDER THE UNIFORM COMMERCIAL CODE OR OTHERWISE WITH RESPECT TO THE SALE OF THE PRODUCT. THE REMEDIES AND OBLIGATIONS STATED IN THIS WARRANTY ARE THE SOLE AND EXCLUSIVE REMEDIES OF AND OBLIGATIONS TO THE OWNER FOR ANY AND ALL MATTERS ARISING WITH RESPECT TO OR IN ANY WAY CONNECTED WITH THE PRODUCT, REGARDLESS OF THE SOURCE OR PROVIDER OF SUCH GOODS. IN NO EVENT, WHETHER AS A RESULT OF BREACH OF CONTRACT, WARRANTY TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, SHALL RIDGID® PUMPS OR ANY AFFILIATE BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES.

You MUST retain your purchase receipt along with this form. In the event you need to exercise a warranty claim, you MUST send a copy of the purchase receipt along with the material or correspondence. Please call RIDGID® Pumps (1-877-9RIDGID®) for return authorization and instructions

DO NOT MAIL THIS FORM TO RIDGID® Pumps. Use this form only to maintain your records.
MODEL NO.
SERIAL NO.____
INSTALLATION DATE _____

References

• Page Redirection
• P65Warnings.ca.gov

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